{"metadata":{"transaction_key":"deprecated","request_id":"01a05ba6-123b-7b51-a5c2-203307c00def","sha256":"e16c188b1ec77e18f98b782745e5a015b914dbbc4b9d0505e0af7f722dba9bc5","created":"2026-09-01T06:26:47.943Z","duration":852.4799,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2266,"output_tokens":96},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2594,"output_tokens":2600},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2594,"output_tokens":112}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. Have your name, please? My name is Mary from Airtel. Mhmm. Sure. I'll be more than happy of assistance. Daryl. Right? Right, Daryl. I'll be able to pull up your account using your name. So could you provide me your complete name on the account? K. Hold on. Just give me one second. It's d a r I e l. Correct? Mhmm. Thank you so much, Dario. Alright. Yes. The amount is currently $45. Right? Okay. Let me see here. It should wait. So this is for the five g mobile service plan for 40 gigabit unlimited doc and text for oh, I see. Just give me one second. Let me just check here and review your invoice. On. Service plan. Let me check your invoice. One moment. And let me go back to your previous bill. Okay. I think I get it now. So for this one, Dario, yes, you're correct. Your bill was for previously, it was for 40. Yeah. If you you mentioned earlier that you normally pay for $40. The current invoice right now includes the GST for the 10% of your recurring invoice. It's not actually an increase, but the GST additional on top of your regular price that's that current I mean, to pay for the month of September. Let me Yeah. So since the plan was actually doubled, the the regular price for the plan was actually $40.91. The GST included is $4.09 cents, which gave us a total of $45. Previously previously, the is only, like, $838 because the regular price that you normally pay pays for less than $30. That's one of the reason why it came up to $45 including the $4 and some terms GST. Do you have do you have I I know. Yes. Mhmm. Sure. I'll go ahead and take a look with the other plan, Dario. Could you tell me the difference that you've had or the usage that you've had from or do you usually use your mobile plan right now less I mean, less than the previous days or months with us? We can check what's best plan for you. Mhmm. Okay. So So let me just check here on our website. I'm currently on the website right now. And for your plan is Five gigabit. Gigabit. Mobile. Service plan for for this gigabit unlimited desktop. So let me see what's the current plan. Dario, we we also have here a nano four g, if that will work for you compared to five g. So for let me see the difference. So comparing to the your current plan two four g plan I'm sorry. Hold on. The up and down speed is 150 over 150, while for the four g plan is up and down speed is 100 over 100. So it's like a less or a less 50 up and down speed versus from your current plan, which is one fifty over 150. This is also the same unlimited national token type. And also yeah. So those two are the difference. One of one additional difference that for five g plan, this is the unlimited international tech and tax to select countries included. Do it in the middle of that. Okay. Oh, sure. If that's the case then, if you're not using the unlimited international tech and tax, I would suggest if you would want to check with this four g plan. So that's 10 gigabit, and that's $30 per month excluding the GST. Mhmm. It one of the our It's still unlimited national talk and text for four g plan. I mean, in unlimited national talk and text, but no international talk and text compared to five g plans. I'm sorry? So if you plan to downgrade from five g plan to four g plan since the bill has been or, I mean, has already reflected on your account, we can you want to just upgrade or downgrade to four g plan for the next month of October so that you're just gonna pay for $30 and plus GST? Sure. Yes. Yes. Once you yes. Once we set it up for 30 I'm sorry. 10 gig sorry. Four g plan, which has 10 gigabit for $30 per month. That will be continuous even after the future months or the next month. Yes. For your plan. I'm sorry? So the gigabit for the four giga plan is 10 gigabit. The $40 $45 per month is 40 gigabit. Yes. Yeah. Yeah. And I just think that you're not using it for international call. I think getting that 10 gigabit with no international talking text will also be better plan for you. Right? So for now, we're gonna leave this as it is. Okay. To set up your yeah. To set up your expectation, Dario, if in any case that you plan to downgrade to 10 gigabit, I will advise you to please call us before the end of month so that your next billing cycle, we're gonna charge you for the for desired four g plan, which is the $30 for month of the year. K? Of course. Yes. We just started the the month. No worries. Yeah. 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you for calling Airtel. My name is Mary. Have your name, please? My name is Mary from Airtel. Mhmm.\n\nSure. I'll be more than happy of assistance. Daryl. Right? Right, Daryl.\n\nI'll be able to pull up your account using your name. So could you provide me your complete name on the account? K. Hold on. Just give me one second.\n\nIt's d a r I e l. Correct? Mhmm. Thank you so much, Dario. Alright.\n\nYes. The amount is currently $45. Right? Okay. Let me see here.\n\nIt should wait. So this is for the five g mobile service plan for 40 gigabit unlimited doc and text for oh, I see. Just give me one second. Let me just check here and review your invoice. On.\n\nService plan. Let me check your invoice. One moment. And let me go back to your previous bill. Okay.\n\nI think I get it now. So for this one, Dario, yes, you're correct. Your bill was for previously, it was for 40. Yeah. If you you mentioned earlier that you normally pay for $40.\n\nThe current invoice right now includes the GST for the 10% of your recurring invoice. It's not actually an increase, but the GST additional on top of your regular price that's that current I mean, to pay for the month of September. Let me Yeah. So since the plan was actually doubled, the the regular price for the plan was actually $40.91. The GST included is $4.09 cents, which gave us a total of $45.\n\nPreviously previously, the is only, like, $838 because the regular price that you normally pay pays for less than $30. That's one of the reason why it came up to $45 including the $4 and some terms GST. Do you have do you have I I know. Yes. Mhmm.\n\nSure. I'll go ahead and take a look with the other plan, Dario. Could you tell me the difference that you've had or the usage that you've had from or do you usually use your mobile plan right now less I mean, less than the previous days or months with us? We can check what's best plan for you. Mhmm.\n\nOkay. So So let me just check here on our website. I'm currently on the website right now. And for your plan is Five gigabit. Gigabit.\n\nMobile. Service plan for for this gigabit unlimited desktop. So let me see what's the current plan. Dario, we we also have here a nano four g, if that will work for you compared to five g. So for let me see the difference.\n\nSo comparing to the your current plan two four g plan I'm sorry. Hold on. The up and down speed is 150 over 150, while for the four g plan is up and down speed is 100 over 100. So it's like a less or a less 50 up and down speed versus from your current plan, which is one fifty over 150. This is also the same unlimited national token type.\n\nAnd also yeah. So those two are the difference. One of one additional difference that for five g plan, this is the unlimited international tech and tax to select countries included. Do it in the middle of that. Okay.\n\nOh, sure. If that's the case then, if you're not using the unlimited international tech and tax, I would suggest if you would want to check with this four g plan. So that's 10 gigabit, and that's $30 per month excluding the GST. Mhmm. It one of the our It's still unlimited national talk and text for four g plan.\n\nI mean, in unlimited national talk and text, but no international talk and text compared to five g plans. I'm sorry? So if you plan to downgrade from five g plan to four g plan since the bill has been or, I mean, has already reflected on your account, we can you want to just upgrade or downgrade to four g plan for the next month of October so that you're just gonna pay for $30 and plus GST? Sure. Yes.\n\nYes. Once you yes. Once we set it up for 30 I'm sorry. 10 gig sorry. Four g plan, which has 10 gigabit for $30 per month.\n\nThat will be continuous even after the future months or the next month. Yes. For your plan. I'm sorry? So the gigabit for the four giga plan is 10 gigabit.\n\nThe $40 $45 per month is 40 gigabit. Yes. Yeah. Yeah. And I just think that you're not using it for international call.\n\nI think getting that 10 gigabit with no international talking text will also be better plan for you. Right? So for now, we're gonna leave this as it is. Okay. To set up your yeah.\n\nTo set up your expectation, Dario, if in any case that you plan to downgrade to 10 gigabit, I will advise you to please call us before the end of month so that your next billing cycle, we're gonna charge you for the for desired four g plan, which is the $30 for month of the year. K? Of course. Yes. We just started the the month.\n\nNo worries. Yeah. Anything else?","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.1599998,"sentiment":"positive","sentiment_score":0.5085930585861206},{"text":"My name is Mary.","start":2.1599998,"end":3.22,"sentiment":"positive","sentiment_score":0.33955059200525284},{"text":"Have your name, please?","start":3.36,"end":4.5,"sentiment":"neutral","sentiment_score":0.13101739063858986},{"text":"My name is Mary from Airtel.","start":7.52,"end":9.46,"sentiment":"neutral","sentiment_score":-0.0055359321607587235},{"text":"Mhmm.","start":21.805,"end":22.305,"sentiment":"neutral","sentiment_score":-0.09878461062908173}],"sentiment":"neutral","sentiment_score":0.214661850995617,"num_words":20,"start":0.71999997,"end":22.305},{"sentences":[{"text":"Sure.","start":32.58,"end":32.98,"sentiment":"positive","sentiment_score":0.4740496277809143},{"text":"I'll be more than happy of assistance.","start":32.98,"end":34.68,"sentiment":"positive","sentiment_score":0.7303577576364789},{"text":"Daryl.","start":35.22,"end":35.7,"sentiment":"neutral","sentiment_score":0.2610633671283722},{"text":"Right?","start":35.7,"end":36.2,"sentiment":"neutral","sentiment_score":0.1866621375083923},{"text":"Right, Daryl.","start":38.1,"end":38.92,"sentiment":"neutral","sentiment_score":0.1784181073307991}],"sentiment":"positive","sentiment_score":0.5325929708778858,"num_words":12,"start":32.58,"end":38.92},{"sentences":[{"text":"I'll be able to pull up your account using your name.","start":39.059998,"end":41.54,"sentiment":"neutral","sentiment_score":0.1800100031224164},{"text":"So could you provide me your complete name on the account?","start":41.54,"end":48.105003,"sentiment":"neutral","sentiment_score":0.0783732474188913},{"text":"K.","start":52.805,"end":53.125,"sentiment":"neutral","sentiment_score":0.00816156342625618},{"text":"Hold on.","start":53.125,"end":53.605003,"sentiment":"neutral","sentiment_score":0.003652254119515419},{"text":"Just give me one second.","start":53.605003,"end":54.905003,"sentiment":"neutral","sentiment_score":0.009902999177575112}],"sentiment":"neutral","sentiment_score":0.09690656078358491,"num_words":30,"start":39.059998,"end":54.905003},{"sentences":[{"text":"It's d a r I e l.","start":54.965,"end":57.620003,"sentiment":"neutral","sentiment_score":0.007538605647693787},{"text":"Correct?","start":57.620003,"end":58.120003,"sentiment":"neutral","sentiment_score":0.0037881145253777504},{"text":"Mhmm.","start":61.22,"end":61.72,"sentiment":"neutral","sentiment_score":-0.028288984671235085},{"text":"Thank you so much, Dario.","start":69.605,"end":71.065,"sentiment":"positive","sentiment_score":0.45508427619934083},{"text":"Alright.","start":72.085,"end":72.585,"sentiment":"neutral","sentiment_score":0.1547965258359909}],"sentiment":"neutral","sentiment_score":0.16389915174804628,"num_words":15,"start":54.965,"end":72.585},{"sentences":[{"text":"Yes.","start":73.685,"end":74.185,"sentiment":"neutral","sentiment_score":0.08640691637992859},{"text":"The amount is currently $45.","start":76.805,"end":79.385,"sentiment":"neutral","sentiment_score":0.04949962198734283},{"text":"Right?","start":79.445,"end":79.945,"sentiment":"neutral","sentiment_score":0.03469524532556534},{"text":"Okay.","start":91.03,"end":91.27,"sentiment":"neutral","sentiment_score":0.00988614186644554},{"text":"Let me see here.","start":91.27,"end":92.229996,"sentiment":"neutral","sentiment_score":0.010282987263053656}],"sentiment":"neutral","sentiment_score":0.034968196880072355,"num_words":12,"start":73.685,"end":92.229996},{"sentences":[{"text":"It should wait.","start":92.229996,"end":93.049995,"sentiment":"neutral","sentiment_score":0.006186068678895633},{"text":"So this is for the five g mobile service plan for 40 gigabit unlimited doc and text for oh, I see.","start":93.509995,"end":107.064995,"sentiment":"neutral","sentiment_score":0.04303073927405335},{"text":"Just give me one second.","start":108.085,"end":109.045,"sentiment":"neutral","sentiment_score":0.008702581003308296},{"text":"Let me just check here and review your invoice.","start":109.045,"end":112.82,"sentiment":"neutral","sentiment_score":0.008590952596730657},{"text":"On.","start":148.81,"end":149.31,"sentiment":"neutral","sentiment_score":0.008048155345022678}],"sentiment":"neutral","sentiment_score":0.026950855500614032,"num_words":39,"start":92.229996,"end":149.31},{"sentences":[{"text":"Service plan.","start":149.77,"end":150.675,"sentiment":"neutral","sentiment_score":0.00735264690592885},{"text":"Let me check your invoice.","start":156.195,"end":158.615,"sentiment":"neutral","sentiment_score":0.008182280138134957},{"text":"One moment.","start":158.675,"end":159.41501,"sentiment":"neutral","sentiment_score":0.003202281892299652},{"text":"And let me go back to your previous bill.","start":164.91,"end":167.73,"sentiment":"neutral","sentiment_score":0.009742680937051773},{"text":"Okay.","start":210.14499,"end":210.64499,"sentiment":"neutral","sentiment_score":0.05633067339658737}],"sentiment":"neutral","sentiment_score":0.010844003164062374,"num_words":19,"start":149.77,"end":210.64499},{"sentences":[{"text":"I think I get it now.","start":210.86499,"end":212.325,"sentiment":"neutral","sentiment_score":0.04564348119311035},{"text":"So for this one, Dario, yes, you're correct.","start":212.465,"end":215.345,"sentiment":"neutral","sentiment_score":0.1805434338748455},{"text":"Your bill was for previously, it was for 40.","start":215.345,"end":223.90001,"sentiment":"neutral","sentiment_score":0.08294300652212566},{"text":"Yeah.","start":223.90001,"end":224.14001,"sentiment":"neutral","sentiment_score":0.1132529154419899},{"text":"If you you mentioned earlier that you normally pay for $40.","start":224.14001,"end":228.40001,"sentiment":"neutral","sentiment_score":0.08212287351489067}],"sentiment":"neutral","sentiment_score":0.09946571259892413,"num_words":35,"start":210.86499,"end":228.40001},{"sentences":[{"text":"The current invoice right now includes the GST for the 10% of your recurring invoice.","start":229.725,"end":237.665,"sentiment":"neutral","sentiment_score":0.11693307906389236},{"text":"It's not actually an increase, but the GST additional on top of your regular price that's that current I mean, to pay for the month of September.","start":244.78,"end":259.67502,"sentiment":"neutral","sentiment_score":0.04615263533950956},{"text":"Let me Yeah.","start":325.1,"end":341.58502,"sentiment":"neutral","sentiment_score":-0.06298365133504073},{"text":"So since the plan was actually doubled, the the regular price for the plan was actually $40.91.","start":341.58502,"end":352.465,"sentiment":"neutral","sentiment_score":-0.018720846568398616},{"text":"The GST included is $4.09 cents, which gave us a total of $45.","start":352.465,"end":359.82,"sentiment":"neutral","sentiment_score":0.002114041529309291}],"sentiment":"neutral","sentiment_score":0.03360526045784354,"num_words":75,"start":229.725,"end":359.82},{"sentences":[{"text":"Previously previously, the is only, like, $838 because the regular price that you normally pay pays for less than $30.","start":360.84003,"end":373.385,"sentiment":"neutral","sentiment_score":-0.055345009081065655},{"text":"That's one of the reason why it came up to $45 including the $4 and some terms GST.","start":373.60498,"end":388.45,"sentiment":"neutral","sentiment_score":-0.03430658889313539},{"text":"Do you have do you have I I know.","start":391.63,"end":400.885,"sentiment":"neutral","sentiment_score":-0.07283869468503529},{"text":"Yes.","start":400.885,"end":401.385,"sentiment":"neutral","sentiment_score":-0.09069086611270905},{"text":"Mhmm.","start":408.58,"end":408.66,"sentiment":"neutral","sentiment_score":-0.0458969846367836}],"sentiment":"neutral","sentiment_score":-0.05135826295127674,"num_words":49,"start":360.84003,"end":408.66},{"sentences":[{"text":"Sure.","start":408.66,"end":409.16,"sentiment":"neutral","sentiment_score":-0.012062737718224524},{"text":"I'll go ahead and take a look with the other plan, Dario.","start":409.38,"end":413.08,"sentiment":"neutral","sentiment_score":0.014218752272427082},{"text":"Could you tell me the difference that you've had or the usage that you've had from or do you usually use your mobile plan right now less I mean, less than the previous days or months with us?","start":415.46,"end":431.115,"sentiment":"neutral","sentiment_score":-0.013935139794882975},{"text":"We can check what's best plan for you.","start":431.255,"end":433.835,"sentiment":"neutral","sentiment_score":0.0815367791801691},{"text":"Mhmm.","start":435.81,"end":436.31,"sentiment":"neutral","sentiment_score":0.03459993749856949}],"sentiment":"neutral","sentiment_score":0.005265352471421163,"num_words":60,"start":408.66,"end":436.31},{"sentences":[{"text":"Okay.","start":437.65,"end":438.15,"sentiment":"neutral","sentiment_score":0.05153322592377663},{"text":"So So let me just check here on our website.","start":448.29,"end":454.72498,"sentiment":"neutral","sentiment_score":0.07088959142565728},{"text":"I'm currently on the website right now.","start":454.72498,"end":457.06497,"sentiment":"neutral","sentiment_score":0.06155868087496076},{"text":"And for your plan is Five gigabit.","start":457.525,"end":463.06497,"sentiment":"neutral","sentiment_score":0.07071795420987266},{"text":"Gigabit.","start":464.11002,"end":464.35,"sentiment":"neutral","sentiment_score":0.08592488616704941}],"sentiment":"neutral","sentiment_score":0.06816501815158588,"num_words":26,"start":437.65,"end":464.35},{"sentences":[{"text":"Mobile.","start":464.35,"end":464.66998,"sentiment":"neutral","sentiment_score":0.0896279364824295},{"text":"Service plan for for this gigabit unlimited desktop.","start":464.99,"end":468.03,"sentiment":"neutral","sentiment_score":0.11773466691374779},{"text":"So let me see what's the current plan.","start":468.03,"end":470.69,"sentiment":"neutral","sentiment_score":0.0938761425204575},{"text":"Dario, we we also have here a nano four g, if that will work for you compared to five g.","start":491.79,"end":501.65,"sentiment":"neutral","sentiment_score":0.10078364461660386},{"text":"So for let me see the difference.","start":506.08502,"end":511.225,"sentiment":"neutral","sentiment_score":0.039502154503549845}],"sentiment":"neutral","sentiment_score":0.09260687240484086,"num_words":44,"start":464.35,"end":511.225},{"sentences":[{"text":"So comparing to the your current plan two four g plan I'm sorry.","start":515.605,"end":522.85,"sentiment":"neutral","sentiment_score":0.004229394862285027},{"text":"Hold on.","start":522.85,"end":523.58997,"sentiment":"neutral","sentiment_score":-0.018104204908013344},{"text":"The up and down speed is 150 over 150, while for the four g plan is up and down speed is 100 over 100.","start":524.93,"end":536.795,"sentiment":"neutral","sentiment_score":0.02208835049532354},{"text":"So it's like a less or a less 50 up and down speed versus from your current plan, which is one fifty over 150.","start":536.935,"end":550.09,"sentiment":"neutral","sentiment_score":0.021594348674019177},{"text":"This is also the same unlimited national token type.","start":550.23,"end":553.77,"sentiment":"neutral","sentiment_score":0.07877249105109109}],"sentiment":"neutral","sentiment_score":0.024668207262746163,"num_words":72,"start":515.605,"end":553.77},{"sentences":[{"text":"And also yeah.","start":554.23,"end":560.07,"sentiment":"neutral","sentiment_score":0.028269436831275623},{"text":"So those two are the difference.","start":560.07,"end":565.895,"sentiment":"neutral","sentiment_score":0.02835452277213335},{"text":"One of one additional difference that for five g plan, this is the unlimited international tech and tax to select countries included.","start":567.315,"end":578.47,"sentiment":"neutral","sentiment_score":-0.0020078582350503316},{"text":"Do it in the middle of that.","start":578.69,"end":579.56995,"sentiment":"neutral","sentiment_score":-0.10585156189543861},{"text":"Okay.","start":579.56995,"end":580.06995,"sentiment":"neutral","sentiment_score":-0.03473424166440964}],"sentiment":"neutral","sentiment_score":-0.014485451512229748,"num_words":39,"start":554.23,"end":580.06995},{"sentences":[{"text":"Oh, sure.","start":580.37,"end":581.08997,"sentiment":"neutral","sentiment_score":-0.011392520740628242},{"text":"If that's the case then, if you're not using the unlimited international tech and tax, I would suggest if you would want to check with this four g plan.","start":581.08997,"end":592.255,"sentiment":"neutral","sentiment_score":-0.07846122414901338},{"text":"So that's 10 gigabit, and that's $30 per month excluding the GST.","start":592.875,"end":597.935,"sentiment":"neutral","sentiment_score":0.028366044784585636},{"text":"Mhmm.","start":613.355,"end":613.855,"sentiment":"neutral","sentiment_score":-0.047561220824718475},{"text":"It one of the our It's still unlimited national talk and text for four g plan.","start":614.07495,"end":625.4,"sentiment":"neutral","sentiment_score":-0.030535648635122925}],"sentiment":"neutral","sentiment_score":-0.04156499338957171,"num_words":60,"start":580.37,"end":625.4},{"sentences":[{"text":"I mean, in unlimited national talk and text, but no international talk and text compared to five g plans.","start":628.02,"end":635.64,"sentiment":"neutral","sentiment_score":-0.010516695237081302},{"text":"I'm sorry?","start":645.115,"end":645.77496,"sentiment":"neutral","sentiment_score":-0.0227337758988142},{"text":"So if you plan to downgrade from five g plan to four g plan since the bill has been or, I mean, has already reflected on your account, we can you want to just upgrade or downgrade to four g plan for the next month of October so that you're just gonna pay for $30 and plus GST?","start":651.83496,"end":680.085,"sentiment":"neutral","sentiment_score":0.03262207202677583},{"text":"Sure.","start":685.81,"end":686.31,"sentiment":"neutral","sentiment_score":-0.2833763360977173},{"text":"Yes.","start":686.61,"end":687.11,"sentiment":"neutral","sentiment_score":-0.21857978403568268}],"sentiment":"neutral","sentiment_score":0.014133818470585494,"num_words":81,"start":628.02,"end":687.11},{"sentences":[{"text":"Yes.","start":688.29,"end":688.79,"sentiment":"neutral","sentiment_score":0.002788448706269264},{"text":"Once you yes.","start":689.17,"end":690.55,"sentiment":"neutral","sentiment_score":0.017631854861974716},{"text":"Once we set it up for 30 I'm sorry.","start":690.61,"end":694.29,"sentiment":"neutral","sentiment_score":0.001261207792494032},{"text":"10 gig sorry.","start":694.29,"end":695.49,"sentiment":"neutral","sentiment_score":-0.030110612511634827},{"text":"Four g plan, which has 10 gigabit for $30 per month.","start":695.49,"end":699.465,"sentiment":"neutral","sentiment_score":-0.0061625702814622355}],"sentiment":"neutral","sentiment_score":-0.0033735269335684955,"num_words":27,"start":688.29,"end":699.465},{"sentences":[{"text":"That will be continuous even after the future months or the next month.","start":699.465,"end":705.16504,"sentiment":"neutral","sentiment_score":-0.02557004501040165},{"text":"Yes.","start":706.66504,"end":707.065,"sentiment":"neutral","sentiment_score":0.030789833515882492},{"text":"For your plan.","start":707.065,"end":707.965,"sentiment":"neutral","sentiment_score":-0.08314525087674458},{"text":"I'm sorry?","start":716.05,"end":716.71,"sentiment":"neutral","sentiment_score":-0.12620926648378372},{"text":"So the gigabit for the four giga plan is 10 gigabit.","start":729.115,"end":734.015,"sentiment":"neutral","sentiment_score":-0.05865717408331958}],"sentiment":"neutral","sentiment_score":-0.04829013173778852,"num_words":30,"start":699.465,"end":734.015},{"sentences":[{"text":"The $40 $45 per month is 40 gigabit.","start":739.02997,"end":745.29,"sentiment":"neutral","sentiment_score":0.017851655138656497},{"text":"Yes.","start":747.58997,"end":748.08997,"sentiment":"neutral","sentiment_score":0.1250084936618805},{"text":"Yeah.","start":774.81,"end":775.31,"sentiment":"neutral","sentiment_score":-0.04730527848005295},{"text":"Yeah.","start":776.33,"end":776.65,"sentiment":"neutral","sentiment_score":-0.07226865738630295},{"text":"And I just think that you're not using it for international call.","start":776.65,"end":780.01,"sentiment":"neutral","sentiment_score":-0.2662373265872399}],"sentiment":"neutral","sentiment_score":-0.13246087478878704,"num_words":23,"start":739.02997,"end":780.01},{"sentences":[{"text":"I think getting that 10 gigabit with no international talking text will also be better plan for you.","start":780.01,"end":788.205,"sentiment":"neutral","sentiment_score":-0.0621669159995185},{"text":"Right?","start":788.345,"end":788.845,"sentiment":"neutral","sentiment_score":-0.008136361837387085},{"text":"So for now, we're gonna leave this as it is.","start":794.72003,"end":797.54004,"sentiment":"neutral","sentiment_score":0.009472298808395863},{"text":"Okay.","start":804.72003,"end":805.22003,"sentiment":"neutral","sentiment_score":0.06867650896310806},{"text":"To set up your yeah.","start":805.76,"end":807.12,"sentiment":"neutral","sentiment_score":0.054310978204011914}],"sentiment":"neutral","sentiment_score":-0.019776756050331253,"num_words":35,"start":780.01,"end":807.12},{"sentences":[{"text":"To set up your expectation, Dario, if in any case that you plan to downgrade to 10 gigabit, I will advise you to please call us before the end of month so that your next billing cycle, we're gonna charge you for the for desired four g plan, which is the $30 for month of the year.","start":807.12,"end":832.01,"sentiment":"neutral","sentiment_score":0.035393900842520226},{"text":"K?","start":832.01,"end":832.51,"sentiment":"neutral","sentiment_score":0.04773788899183273},{"text":"Of course.","start":837.485,"end":838.20496,"sentiment":"neutral","sentiment_score":0.0739518478512764},{"text":"Yes.","start":838.20496,"end":838.605,"sentiment":"neutral","sentiment_score":0.07767616212368011},{"text":"We just started the the month.","start":838.605,"end":840.625,"sentiment":"neutral","sentiment_score":0.03620645931611458}],"sentiment":"neutral","sentiment_score":0.037432967921468746,"num_words":67,"start":807.12,"end":840.625},{"sentences":[{"text":"No worries.","start":844.6649,"end":845.6449,"sentiment":"neutral","sentiment_score":0.15567699074745178},{"text":"Yeah.","start":848.49493,"end":848.74493,"sentiment":"neutral","sentiment_score":0.12604989111423492},{"text":"Anything else?","start":848.74493,"end":849.6449,"sentiment":"neutral","sentiment_score":0.007190216332674033}],"sentiment":"neutral","sentiment_score":0.0903568610548973,"num_words":5,"start":844.6649,"end":849.6449}]}}]},{"alternatives":[{"transcript":"Sorry. Who am I speaking to? Mary, my name is Dario. Look, I've got an account I've got an account with these people. Now I I got a okay. I updated a couple of months ago because I was didn't have enough gigabytes. Now all of a sudden, I get an extra $5 on my bill. I'm just wondering what that is. So I'll give you an invoice number or reference number. That's right. Yes. Yeah. Yeah. Daria, d a r I r d u t e r a. No. D a r I o. D a r I o b u t e r a. That's right. Yeah. No. No. I just red redone my contract or agreement there a couple of months ago for $40. Meaning what the so there's 10% increase on that. Is it? Okay. But, yeah, but that was included. Yeah. But that's that's always been included in there. GST has been always included. Now all of a sudden, we get an extra $5, which, you know, doesn't sound much, but the only reason I changed the other plan was because they tell me I was running out of gigabytes, but I I never hardly ever used it, you know, because I only used to look up a few things. But I thought, you know, okay. We'll update it. But now I'm still getting now this is set up. My gigabytes are, you know, sort of running out of gigabytes. And I thought that's a bit odd. I'll double my gigabytes, and I'll still run now. I'll get a me yeah. I'll get a notification saying that, yeah, I'm running out. Yeah. So certain days I'm out of it. So how does that work? And and, yeah, I don't look. I if it's gonna be $45, I'll I'll think I'll go somewhere else because I don't use my phone much at all. And, yeah, I I was on a plan previously for about $28 or $30, which I that was okay. But, yeah, I'm a pensioner. So now all of a sudden, it's starting to it's got it's getting a bit high for me. Yeah. So yeah. A lot. Yeah. When I joined a couple of months ago, when I re redone my plan, that was the idea because I was running that gigabyte. So I said, okay. I'll double them. And then I finally get an extra $5. I just want to get out of hand a bit. Okay. Okay. So it's okay. Alright. Well, alright. I'll see how it goes. I'm not I'm not happy with it. I like to I have a good think about it and because they had a is there another plan? Look. Like I said, I'm a pensioner, and every dollar counts for me. Now you probably can. So, yeah, if I can do a better plan for me, okay, so I can, well, I'll have to look elsewhere. Yeah. If you wouldn't mind. Yeah. See what what it is. Because like I said, I mean, yeah, I look I look up a few things on my phone, but I don't have to go use so many, you know, local. I used two or three hours over there, I think. On gigabytes. Okay. So what does that mean? Yeah. I don't do an international course. Okay. Mhmm. Right. Okay. Okay. So there's no okay. I mean, not unusual. I haven't done any international calls, but there's none included in if I go for the $30 plan. One, the there's no no international calls. Okay. Mhmm. Yep. Okay. Okay. Right. Yeah. Look. I'd rather come back to $30 if we can. Yeah. So I I I changed my plan to $30. Okay. No. I know for one month. I wanna do it for for forever. And, yeah, it's fine. I can't because it's not good for one month for me. This month. Okay. Alright. Look. What I might do, I might leave as it is. I'm not happy about it. I'm not even as it is. I'll have a chat with one of your reps about it because I spoke to him I spoke to him a little while back about it. I didn't wanna bother him, but this is ridiculous because at one stage, I was getting some so what's the gigabytes on the on the $30 plan? 10? Okay. And so what was the $40 one? 40. Okay. Alright. Well, I'll leave it at that. I'll get back to you because I I like to get myself organized properly. And then because I still like, now that I've gone to 40 gigabytes, I still get a notice in in on my phone saying that I have used a 100% and it's going to be some, you know, these blocks or something or rather. It's like, and I thought, well, surely, I don't use forty forty gigabytes because I tell you, I don't know much about gigabytes, but it's a lot of gigabytes. Okay. So what's the what's that? The international calls? What's the gigabytes on that? Yeah. I'll look for Luke for now as it is, and I'll get through the rep and have a chat with him. No worries. That yep. Yep. Yeah. That's okay. No worries. I'll do that because we got another few more days to go before the end of the month. Yeah. Got it. So now it's been another ten days. We'll live in there. So no worries. Alright. Well, no worries. Thank you very much for your help. Okay. Thank you. Bye bye. 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Who am I speaking to? Mary, my name is Dario. Look, I've got an account I've got an account with these people. Now I I got a okay.\n\nI updated a couple of months ago because I was didn't have enough gigabytes. Now all of a sudden, I get an extra $5 on my bill. I'm just wondering what that is. So I'll give you an invoice number or reference number. That's right.\n\nYes. Yeah. Yeah. Daria, d a r I r d u t e r a. No.\n\nD a r I o. D a r I o b u t e r a. That's right. Yeah. No.\n\nNo. I just red redone my contract or agreement there a couple of months ago for $40. Meaning what the so there's 10% increase on that. Is it? Okay.\n\nBut, yeah, but that was included. Yeah. But that's that's always been included in there. GST has been always included. Now all of a sudden, we get an extra $5, which, you know, doesn't sound much, but the only reason I changed the other plan was because they tell me I was running out of gigabytes, but I I never hardly ever used it, you know, because I only used to look up a few things.\n\nBut I thought, you know, okay. We'll update it. But now I'm still getting now this is set up. My gigabytes are, you know, sort of running out of gigabytes. And I thought that's a bit odd.\n\nI'll double my gigabytes, and I'll still run now. I'll get a me yeah. I'll get a notification saying that, yeah, I'm running out. Yeah. So certain days I'm out of it.\n\nSo how does that work? And and, yeah, I don't look. I if it's gonna be $45, I'll I'll think I'll go somewhere else because I don't use my phone much at all. And, yeah, I I was on a plan previously for about $28 or $30, which I that was okay. But, yeah, I'm a pensioner.\n\nSo now all of a sudden, it's starting to it's got it's getting a bit high for me. Yeah. So yeah. A lot. Yeah.\n\nWhen I joined a couple of months ago, when I re redone my plan, that was the idea because I was running that gigabyte. So I said, okay. I'll double them. And then I finally get an extra $5. I just want to get out of hand a bit.\n\nOkay. Okay. So it's okay. Alright. Well, alright.\n\nI'll see how it goes. I'm not I'm not happy with it. I like to I have a good think about it and because they had a is there another plan? Look. Like I said, I'm a pensioner, and every dollar counts for me.\n\nNow you probably can. So, yeah, if I can do a better plan for me, okay, so I can, well, I'll have to look elsewhere. Yeah. If you wouldn't mind. Yeah.\n\nSee what what it is. Because like I said, I mean, yeah, I look I look up a few things on my phone, but I don't have to go use so many, you know, local. I used two or three hours over there, I think. On gigabytes. Okay.\n\nSo what does that mean? Yeah. I don't do an international course. Okay. Mhmm.\n\nRight. Okay. Okay. So there's no okay. I mean, not unusual.\n\nI haven't done any international calls, but there's none included in if I go for the $30 plan. One, the there's no no international calls. Okay. Mhmm. Yep.\n\nOkay. Okay. Right. Yeah. Look.\n\nI'd rather come back to $30 if we can. Yeah. So I I I changed my plan to $30. Okay. No.\n\nI know for one month. I wanna do it for for forever. And, yeah, it's fine. I can't because it's not good for one month for me. This month.\n\nOkay. Alright. Look. What I might do, I might leave as it is. I'm not happy about it.\n\nI'm not even as it is. I'll have a chat with one of your reps about it because I spoke to him I spoke to him a little while back about it. I didn't wanna bother him, but this is ridiculous because at one stage, I was getting some so what's the gigabytes on the on the $30 plan? 10? Okay.\n\nAnd so what was the $40 one? 40. Okay. Alright. Well, I'll leave it at that.\n\nI'll get back to you because I I like to get myself organized properly. And then because I still like, now that I've gone to 40 gigabytes, I still get a notice in in on my phone saying that I have used a 100% and it's going to be some, you know, these blocks or something or rather. It's like, and I thought, well, surely, I don't use forty forty gigabytes because I tell you, I don't know much about gigabytes, but it's a lot of gigabytes. Okay. So what's the what's that?\n\nThe international calls? What's the gigabytes on that? Yeah. I'll look for Luke for now as it is, and I'll get through the rep and have a chat with him. No worries.\n\nThat yep. Yep. Yeah. That's okay. No worries.\n\nI'll do that because we got another few more days to go before the end of the month. Yeah. Got it. So now it's been another ten days. We'll live in there.\n\nSo no worries. Alright. Well, no worries. Thank you very much for your help. Okay.\n\nThank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Sorry.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":-0.08423686027526855},{"text":"Who am I speaking to?","start":5.44,"end":6.66,"sentiment":"neutral","sentiment_score":-0.07111366540193557},{"text":"Mary, my name is Dario.","start":10.4,"end":11.84,"sentiment":"neutral","sentiment_score":0.004586104117333889},{"text":"Look, I've got an account I've got an account with these people.","start":11.84,"end":15.595,"sentiment":"neutral","sentiment_score":-0.01355296295757095},{"text":"Now I I got a okay.","start":16.375,"end":18.475,"sentiment":"neutral","sentiment_score":0.0062299370765686035}],"sentiment":"neutral","sentiment_score":-0.018694158611369544,"num_words":29,"start":5.12,"end":18.475},{"sentences":[{"text":"I updated a couple of months ago because I was didn't have enough gigabytes.","start":18.775,"end":23.435,"sentiment":"neutral","sentiment_score":-0.13052518931882723},{"text":"Now all of a sudden, I get an 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it?","start":242.665,"end":243.325,"sentiment":"neutral","sentiment_score":0.056759051978588104},{"text":"Okay.","start":257.12,"end":257.52,"sentiment":"neutral","sentiment_score":0.06418324261903763}],"sentiment":"neutral","sentiment_score":-0.066373185736352,"num_words":29,"start":81.21,"end":257.52},{"sentences":[{"text":"But, yeah, but that was included.","start":257.52,"end":259.06,"sentiment":"neutral","sentiment_score":0.026364806418617565},{"text":"Yeah.","start":260.16,"end":260.4,"sentiment":"neutral","sentiment_score":0.07731600850820541},{"text":"But that's that's always been included in there.","start":260.4,"end":262.32,"sentiment":"neutral","sentiment_score":0.13777718506753445},{"text":"GST has been always included.","start":262.32,"end":264.02,"sentiment":"neutral","sentiment_score":0.12261052578687667},{"text":"Now all of a sudden, we get an extra $5, which, you know, doesn't sound much, but the only reason I changed the other plan was because they tell me I was running out of gigabytes, but I I never hardly ever used it, you know, because I only used to look up a few things.","start":265.045,"end":277.20502,"sentiment":"neutral","sentiment_score":-0.1266707103267046}],"sentiment":"neutral","sentiment_score":-0.06766822133948536,"num_words":76,"start":257.52,"end":277.20502},{"sentences":[{"text":"But I thought, you know, okay.","start":277.20502,"end":278.725,"sentiment":"neutral","sentiment_score":-0.08583714750905831},{"text":"We'll update it.","start":278.725,"end":279.78,"sentiment":"neutral","sentiment_score":0.02747853348652522},{"text":"But now I'm still getting now this is set up.","start":279.78,"end":282.42,"sentiment":"neutral","sentiment_score":-0.03682708851993084},{"text":"My gigabytes are, you know, sort of running out of gigabytes.","start":282.42,"end":285.32,"sentiment":"neutral","sentiment_score":-0.22542287680235776},{"text":"And I thought that's a bit odd.","start":286.66,"end":287.94,"sentiment":"negative","sentiment_score":-0.37009679632527487}],"sentiment":"neutral","sentiment_score":-0.1586807402404579,"num_words":37,"start":277.20502,"end":287.94},{"sentences":[{"text":"I'll double my gigabytes, and I'll still run now.","start":287.94,"end":290.68,"sentiment":"neutral","sentiment_score":-0.11411220580339432},{"text":"I'll get a me yeah.","start":290.9,"end":291.7,"sentiment":"neutral","sentiment_score":0.010462350398302078},{"text":"I'll get a notification saying that, yeah, I'm running out.","start":291.7,"end":295.185,"sentiment":"neutral","sentiment_score":-0.03306207526475191},{"text":"Yeah.","start":295.185,"end":295.42502,"sentiment":"neutral","sentiment_score":-0.034919168800115585},{"text":"So certain days I'm out of it.","start":295.42502,"end":297.525,"sentiment":"neutral","sentiment_score":-0.081932361636843}],"sentiment":"neutral","sentiment_score":-0.05980514228576794,"num_words":32,"start":287.94,"end":297.525},{"sentences":[{"text":"So how does that work?","start":298.385,"end":299.525,"sentiment":"neutral","sentiment_score":0.018417204171419142},{"text":"And and, yeah, I don't look.","start":302.465,"end":303.825,"sentiment":"neutral","sentiment_score":-0.16422808542847633},{"text":"I if it's gonna be $45, I'll I'll think I'll go somewhere else because I don't use my phone much at all.","start":303.825,"end":311.04,"sentiment":"neutral","sentiment_score":-0.30885557627136057},{"text":"And, yeah, I I was on a plan previously for about $28 or $30, which I that was okay.","start":311.06,"end":317.02002,"sentiment":"neutral","sentiment_score":-0.003318880243520988},{"text":"But, yeah, I'm a pensioner.","start":317.02002,"end":318.46002,"sentiment":"neutral","sentiment_score":-0.024694178998470307}],"sentiment":"neutral","sentiment_score":-0.13815148753163062,"num_words":57,"start":298.385,"end":318.46002},{"sentences":[{"text":"So now all of a sudden, it's starting to it's got it's getting a bit high for me.","start":318.46002,"end":322.08002,"sentiment":"negative","sentiment_score":-0.44677331546942395},{"text":"Yeah.","start":326.895,"end":327.055,"sentiment":"neutral","sentiment_score":-0.069429911673069},{"text":"So yeah.","start":327.055,"end":327.85498,"sentiment":"neutral","sentiment_score":-0.04464913532137871},{"text":"A lot.","start":327.85498,"end":328.435,"sentiment":"neutral","sentiment_score":-0.011376967653632164},{"text":"Yeah.","start":328.495,"end":328.995,"sentiment":"neutral","sentiment_score":-0.008295221254229546}],"sentiment":"negative","sentiment_score":-0.3429873757219563,"num_words":24,"start":318.46002,"end":328.995},{"sentences":[{"text":"When I joined a couple of months ago, when I re redone my plan, that was the idea because I was running that gigabyte.","start":329.85498,"end":335.375,"sentiment":"neutral","sentiment_score":-0.039577685218925275},{"text":"So I said, okay.","start":335.375,"end":336.095,"sentiment":"neutral","sentiment_score":-0.01621476374566555},{"text":"I'll double them.","start":336.095,"end":337.05,"sentiment":"neutral","sentiment_score":0.01824585658808549},{"text":"And then I finally get an extra $5.","start":337.12997,"end":338.88998,"sentiment":"neutral","sentiment_score":-0.0421657906845212},{"text":"I just want to get out of hand a bit.","start":338.88998,"end":340.59,"sentiment":"neutral","sentiment_score":-0.21744931489229202}],"sentiment":"neutral","sentiment_score":-0.07085317152799392,"num_words":49,"start":329.85498,"end":340.59},{"sentences":[{"text":"Okay.","start":361.085,"end":361.585,"sentiment":"neutral","sentiment_score":-0.02157587930560112},{"text":"Okay.","start":380.64502,"end":381.045,"sentiment":"neutral","sentiment_score":0.05686075985431671},{"text":"So it's okay.","start":381.045,"end":382.165,"sentiment":"neutral","sentiment_score":0.12942048907279968},{"text":"Alright.","start":382.165,"end":382.565,"sentiment":"neutral","sentiment_score":0.1160525009036064},{"text":"Well, alright.","start":382.565,"end":383.685,"sentiment":"neutral","sentiment_score":0.06199310161173344}],"sentiment":"neutral","sentiment_score":0.08294813148677349,"num_words":8,"start":361.085,"end":383.685},{"sentences":[{"text":"I'll see how it goes.","start":383.685,"end":384.64502,"sentiment":"neutral","sentiment_score":0.07479008436203002},{"text":"I'm not I'm not happy with it.","start":384.64502,"end":386.42502,"sentiment":"negative","sentiment_score":-0.494276510817664},{"text":"I like to I have a good think about it and because they had a is there another plan?","start":387.045,"end":394.52002,"sentiment":"neutral","sentiment_score":-0.05535994117197238},{"text":"Look.","start":394.58002,"end":395.08002,"sentiment":"neutral","sentiment_score":-0.0684795081615448},{"text":"Like I said, I'm a pensioner, and every dollar counts for me.","start":395.14,"end":398.52002,"sentiment":"neutral","sentiment_score":-0.09327410316715638}],"sentiment":"neutral","sentiment_score":-0.12103619959882715,"num_words":44,"start":383.685,"end":398.52002},{"sentences":[{"text":"Now you probably can.","start":399.94,"end":401.32,"sentiment":"neutral","sentiment_score":-0.15580232627689838},{"text":"So, yeah, if I can do a better plan for me, okay, so I can, well, I'll have to look elsewhere.","start":401.94,"end":407.64,"sentiment":"neutral","sentiment_score":-0.27961166557811556},{"text":"Yeah.","start":434.09,"end":434.33002,"sentiment":"neutral","sentiment_score":0.05891473591327667},{"text":"If you wouldn't mind.","start":434.33002,"end":435.39,"sentiment":"neutral","sentiment_score":0.029475617688149214},{"text":"Yeah.","start":437.13498,"end":437.455,"sentiment":"neutral","sentiment_score":0.04955475777387619}],"sentiment":"neutral","sentiment_score":-0.20221555863897647,"num_words":31,"start":399.94,"end":437.455},{"sentences":[{"text":"See what what it is.","start":437.455,"end":438.97498,"sentiment":"neutral","sentiment_score":0.03550730422139168},{"text":"Because like I said, I mean, yeah, I look I look up a few things on my phone, but I don't have to go use so many, you know, local.","start":438.97498,"end":445.69498,"sentiment":"neutral","sentiment_score":0.023691133615405608},{"text":"I used two or three hours over there, I think.","start":445.69498,"end":447.79498,"sentiment":"neutral","sentiment_score":0.0035926327109336853},{"text":"On gigabytes.","start":449.61002,"end":450.27002,"sentiment":"neutral","sentiment_score":0.03503505885601044},{"text":"Okay.","start":503.555,"end":503.95502,"sentiment":"neutral","sentiment_score":0.041702158749103546}],"sentiment":"neutral","sentiment_score":0.021582690273741417,"num_words":48,"start":437.455,"end":503.95502},{"sentences":[{"text":"So what does that mean?","start":503.95502,"end":505.255,"sentiment":"neutral","sentiment_score":0.03336598128080368},{"text":"Yeah.","start":577.24,"end":577.48,"sentiment":"neutral","sentiment_score":-0.07323895394802094},{"text":"I don't do an international course.","start":577.48,"end":579.26,"sentiment":"neutral","sentiment_score":-0.15114130824804306},{"text":"Okay.","start":599.55,"end":600.05,"sentiment":"neutral","sentiment_score":0.004854531958699226},{"text":"Mhmm.","start":600.19,"end":600.69,"sentiment":"neutral","sentiment_score":-0.001146038994193077}],"sentiment":"neutral","sentiment_score":-0.05782488600483963,"num_words":14,"start":503.95502,"end":600.69},{"sentences":[{"text":"Right.","start":601.55,"end":602.05,"sentiment":"neutral","sentiment_score":0.013609247282147408},{"text":"Okay.","start":602.11,"end":602.61,"sentiment":"neutral","sentiment_score":0.007302882149815559},{"text":"Okay.","start":603.14996,"end":603.63,"sentiment":"neutral","sentiment_score":-0.014720438048243524},{"text":"So there's no okay.","start":603.63,"end":605.31,"sentiment":"neutral","sentiment_score":-0.14924123510718346},{"text":"I mean, not unusual.","start":605.31,"end":606.11,"sentiment":"neutral","sentiment_score":-0.19471105560660362}],"sentiment":"neutral","sentiment_score":-0.12451067922467535,"num_words":11,"start":601.55,"end":606.11},{"sentences":[{"text":"I haven't done any international calls, but there's none included in if I go for the $30 plan.","start":606.11,"end":612.185,"sentiment":"neutral","sentiment_score":-0.21393136183420816},{"text":"One, the there's no no international calls.","start":613.92505,"end":617.145,"sentiment":"neutral","sentiment_score":-0.10047415484275136},{"text":"Okay.","start":626.14,"end":626.64,"sentiment":"neutral","sentiment_score":-0.003040200099349022},{"text":"Mhmm.","start":626.86005,"end":627.36005,"sentiment":"neutral","sentiment_score":0.0008621434681117535},{"text":"Yep.","start":628.3,"end":628.8,"sentiment":"neutral","sentiment_score":0.014801980927586555}],"sentiment":"neutral","sentiment_score":-0.16219498830780918,"num_words":28,"start":606.11,"end":628.8},{"sentences":[{"text":"Okay.","start":636.3,"end":636.78,"sentiment":"neutral","sentiment_score":0.025130141526460648},{"text":"Okay.","start":636.78,"end":637.28,"sentiment":"neutral","sentiment_score":0.03706361725926399},{"text":"Right.","start":638.225,"end":638.725,"sentiment":"neutral","sentiment_score":0.042848266661167145},{"text":"Yeah.","start":639.985,"end":640.305,"sentiment":"neutral","sentiment_score":0.04211287945508957},{"text":"Look.","start":640.305,"end":640.545,"sentiment":"neutral","sentiment_score":0.03873495012521744}],"sentiment":"neutral","sentiment_score":0.03717797100543976,"num_words":5,"start":636.3,"end":640.545},{"sentences":[{"text":"I'd rather come back to $30 if we can.","start":640.545,"end":642.545,"sentiment":"neutral","sentiment_score":0.03999793757167128},{"text":"Yeah.","start":642.545,"end":643.045,"sentiment":"neutral","sentiment_score":0.01626516319811344},{"text":"So I I I changed my plan to $30.","start":646.46497,"end":649.285,"sentiment":"neutral","sentiment_score":-0.015077631713615524},{"text":"Okay.","start":681.39996,"end":681.8,"sentiment":"neutral","sentiment_score":-0.020317865535616875},{"text":"No.","start":681.8,"end":681.92,"sentiment":"neutral","sentiment_score":-0.18511557579040527}],"sentiment":"neutral","sentiment_score":0.001672117837837764,"num_words":21,"start":640.545,"end":681.92},{"sentences":[{"text":"I know for one month.","start":681.92,"end":682.76,"sentiment":"neutral","sentiment_score":-0.18893637955188752},{"text":"I wanna do it for for forever.","start":682.76,"end":684.54,"sentiment":"neutral","sentiment_score":-0.10026964332376208},{"text":"And, yeah, it's fine.","start":684.68,"end":685.39996,"sentiment":"neutral","sentiment_score":0.007595923729240894},{"text":"I can't because it's not good for one month for me.","start":685.39996,"end":687.89996,"sentiment":"neutral","sentiment_score":-0.29240361194718967},{"text":"This month.","start":704.835,"end":705.47504,"sentiment":"neutral","sentiment_score":-0.006752500310540199}],"sentiment":"neutral","sentiment_score":-0.16710794614306812,"num_words":29,"start":681.92,"end":705.47504},{"sentences":[{"text":"Okay.","start":705.47504,"end":705.97504,"sentiment":"neutral","sentiment_score":0.025900308042764664},{"text":"Alright.","start":706.195,"end":706.695,"sentiment":"neutral","sentiment_score":0.03000643663108349},{"text":"Look.","start":706.755,"end":706.995,"sentiment":"neutral","sentiment_score":0.002056797966361046},{"text":"What I might do, I might leave as it is.","start":706.995,"end":709.77997,"sentiment":"neutral","sentiment_score":-0.10410988703370094},{"text":"I'm not happy about it.","start":709.77997,"end":711.06,"sentiment":"negative","sentiment_score":-0.6159253358840943}],"sentiment":"neutral","sentiment_score":-0.22570900039540398,"num_words":18,"start":705.47504,"end":711.06},{"sentences":[{"text":"I'm not even as it is.","start":711.06,"end":712.18,"sentiment":"negative","sentiment_score":-0.4732278188069661},{"text":"I'll have a chat with one of your reps about it because I spoke to him I spoke to him a little while back about it.","start":712.18,"end":718.66,"sentiment":"neutral","sentiment_score":-0.1376568781068692},{"text":"I didn't wanna bother him, but this is ridiculous because at one stage, I was getting some so what's the gigabytes on the on the $30 plan?","start":718.66,"end":727.72504,"sentiment":"neutral","sentiment_score":-0.2587689983623999},{"text":"10?","start":734.825,"end":735.305,"sentiment":"neutral","sentiment_score":-0.04046308994293213},{"text":"Okay.","start":735.305,"end":735.625,"sentiment":"neutral","sentiment_score":-0.03687825426459312}],"sentiment":"neutral","sentiment_score":-0.22102541055102817,"num_words":61,"start":711.06,"end":735.625},{"sentences":[{"text":"And so what was the $40 one?","start":735.625,"end":737.72504,"sentiment":"neutral","sentiment_score":-0.056860657674925666},{"text":"40.","start":745.97,"end":746.47,"sentiment":"neutral","sentiment_score":0.02200854755938053},{"text":"Okay.","start":747.32996,"end":747.82996,"sentiment":"neutral","sentiment_score":0.07404234260320663},{"text":"Alright.","start":748.12994,"end":748.62994,"sentiment":"neutral","sentiment_score":0.17611733078956604},{"text":"Well, I'll leave it at that.","start":748.76996,"end":750.14996,"sentiment":"neutral","sentiment_score":0.1838675985733668}],"sentiment":"neutral","sentiment_score":0.061084325541742146,"num_words":16,"start":735.625,"end":750.14996},{"sentences":[{"text":"I'll get back to you because I I like to get myself organized properly.","start":750.52997,"end":754.255,"sentiment":"positive","sentiment_score":0.3994560507791383},{"text":"And then because I still like, now that I've gone to 40 gigabytes, I still get a notice in in on my phone saying that I have used a 100% and it's going to be some, you know, these blocks or something or rather.","start":754.475,"end":766.955,"sentiment":"neutral","sentiment_score":-0.1540866701609709},{"text":"It's like, and I thought, well, surely, I don't use forty forty gigabytes because I tell you, I don't know much about gigabytes, but it's a lot of gigabytes.","start":766.955,"end":775.7,"sentiment":"neutral","sentiment_score":-0.1628269481247869},{"text":"Okay.","start":788.605,"end":789.105,"sentiment":"neutral","sentiment_score":-0.01859123073518276},{"text":"So what's the what's that?","start":789.165,"end":790.20496,"sentiment":"neutral","sentiment_score":-0.01771514806896448}],"sentiment":"neutral","sentiment_score":-0.06469437895563021,"num_words":93,"start":750.52997,"end":790.20496},{"sentences":[{"text":"The international calls?","start":790.20496,"end":791.165,"sentiment":"neutral","sentiment_score":-0.04080819462736448},{"text":"What's the gigabytes on that?","start":791.165,"end":792.94495,"sentiment":"neutral","sentiment_score":-0.025949104130268096},{"text":"Yeah.","start":798.95,"end":799.27,"sentiment":"neutral","sentiment_score":0.07691140472888947},{"text":"I'll look for Luke for now as it is, and I'll get through the rep and have a chat with him.","start":799.27,"end":804.09,"sentiment":"neutral","sentiment_score":0.10540261474393663},{"text":"No worries.","start":805.43005,"end":806.09,"sentiment":"neutral","sentiment_score":0.06905083358287811}],"sentiment":"neutral","sentiment_score":0.06800930865574628,"num_words":32,"start":790.20496,"end":806.09},{"sentences":[{"text":"That yep.","start":827.58,"end":828.32,"sentiment":"neutral","sentiment_score":0.0335624311119318},{"text":"Yep.","start":831.9,"end":832.22003,"sentiment":"neutral","sentiment_score":0.056707099080085754},{"text":"Yeah.","start":832.22003,"end":832.3,"sentiment":"neutral","sentiment_score":0.1005801409482956},{"text":"That's okay.","start":832.3,"end":832.94,"sentiment":"neutral","sentiment_score":0.16723982989788055},{"text":"No worries.","start":832.94,"end":833.42,"sentiment":"neutral","sentiment_score":0.13339686393737793}],"sentiment":"neutral","sentiment_score":0.10321068624034524,"num_words":8,"start":827.58,"end":833.42},{"sentences":[{"text":"I'll do that because we got another few more days to go before the end of the month.","start":833.42,"end":837.12,"sentiment":"neutral","sentiment_score":0.05477742767996258},{"text":"Yeah.","start":838.655,"end":839.155,"sentiment":"neutral","sentiment_score":0.05663755536079407},{"text":"Got it.","start":839.855,"end":840.835,"sentiment":"neutral","sentiment_score":0.03483428619801998},{"text":"So now it's been another ten days.","start":840.895,"end":842.255,"sentiment":"neutral","sentiment_score":0.017562198585697582},{"text":"We'll live in there.","start":842.255,"end":842.97504,"sentiment":"positive","sentiment_score":0.5196685343980789}],"sentiment":"neutral","sentiment_score":0.10355966730276123,"num_words":32,"start":833.42,"end":842.97504},{"sentences":[{"text":"So no worries.","start":842.97504,"end":843.53503,"sentiment":"neutral","sentiment_score":0.2910992006460826},{"text":"Alright.","start":843.53503,"end":843.775,"sentiment":"neutral","sentiment_score":0.2875978350639343},{"text":"Well, no worries.","start":843.775,"end":844.41504,"sentiment":"neutral","sentiment_score":0.24885264039039612},{"text":"Thank you very much for your help.","start":844.41504,"end":845.795,"sentiment":"positive","sentiment_score":0.4522694732461657},{"text":"Okay.","start":847.055,"end":847.375,"sentiment":"neutral","sentiment_score":0.33047258853912354}],"sentiment":"positive","sentiment_score":0.3602541506290436,"num_words":15,"start":842.97504,"end":847.375},{"sentences":[{"text":"Thank you.","start":847.375,"end":847.935,"sentiment":"positive","sentiment_score":0.6243707239627838},{"text":"Bye bye.","start":847.935,"end":848.41504,"sentiment":"neutral","sentiment_score":0.3159688860177994},{"text":"Bye.","start":848.41504,"end":848.91504,"sentiment":"neutral","sentiment_score":0.17896389961242676}],"sentiment":"positive","sentiment_score":0.41192862391471863,"num_words":5,"start":847.375,"end":848.91504}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. Have your name, please?\n\nChannel 1: Sorry. Who am I speaking to?\n\nChannel 0: My name is Mary from Airtel.\n\nChannel 1: Mary, my name is Dario. Look, I've got an account I've got an account with these people. Now I I got a okay. I updated a couple of months ago because I\n\nChannel 0: Mhmm.\n\nChannel 1: was didn't have enough gigabytes. Now all of a sudden, I get an extra $5 on my bill. I'm just wondering what that is. So I'll give you an invoice number or reference number.\n\nChannel 0: Sure. I'll be more than happy of assistance. Daryl. Right?\n\nChannel 1: That's right. Yes.\n\nChannel 0: Right, Daryl. I'll be able to pull up your account using your name. So could you provide me your complete name on the\n\nChannel 1: Yeah. Yeah. Daria, d a r I r d u\n\nChannel 0: account?\n\nChannel 1: t e r a.\n\nChannel 0: K. Hold on. Just give me one second. It's d a r I e l. Correct?\n\nChannel 1: No. D a r I\n\nChannel 0: Mhmm.\n\nChannel 1: o. D a r I o b u t e r a.\n\nChannel 0: Thank you so much, Dario. Alright. Yes. The amount is currently $45. Right?\n\nChannel 1: That's right. Yeah. No. No. I just red redone my contract or agreement there a couple of months ago for $40.\n\nChannel 0: Okay. Let me see here. It should wait. So this is for the five g mobile service plan for 40 gigabit unlimited doc and text for oh, I see. Just give me one second.\n\nLet me just check here and review your invoice. On. Service plan. Let me check your invoice. One moment.\n\nAnd let me go back to your previous bill. Okay. I think I get it now. So for this one, Dario, yes, you're correct. Your bill was for previously, it was for 40.\n\nYeah. If you you mentioned earlier that you normally pay for $40. The current invoice right now includes the GST for the 10% of your recurring invoice.\n\nChannel 1: Meaning what the so there's 10% increase on that. Is it?\n\nChannel 0: It's not actually an increase, but the GST additional on top of your regular price that's that current\n\nChannel 1: Okay. But,\n\nChannel 0: I mean,\n\nChannel 1: yeah,\n\nChannel 0: to\n\nChannel 1: but\n\nChannel 0: pay\n\nChannel 1: that was\n\nChannel 0: for\n\nChannel 1: included.\n\nChannel 0: the month of September.\n\nChannel 1: Yeah. But that's that's always been included in there. GST has been always included. Now all of a sudden, we get an extra $5, which, you know, doesn't sound much, but the only reason I changed the other plan was because they tell me I was running out of gigabytes, but I I never hardly ever used it, you know, because I only used to look up a few things. But I thought, you know, okay.\n\nWe'll update it. But now I'm still getting now this is set up. My gigabytes are, you know, sort of running out of gigabytes. And I thought that's a bit odd. I'll double my gigabytes, and I'll still run now.\n\nI'll get a me yeah. I'll get a notification saying that, yeah, I'm running out. Yeah. So certain days I'm out of it. So how does that work?\n\nAnd and, yeah, I don't look. I if it's gonna be $45, I'll I'll think I'll go somewhere else because I don't use my phone much at all. And, yeah, I I was on a plan previously for about $28 or $30, which I that was okay. But, yeah, I'm a pensioner. So now all of a sudden, it's starting to it's got it's getting a bit high for me.\n\nChannel 0: Let me\n\nChannel 1: Yeah. So yeah. A lot. Yeah. When I joined a couple of months ago, when I re redone my plan, that was the idea because I was running that gigabyte.\n\nSo I said, okay. I'll double them. And then I finally get an extra $5. I just want to get out of hand a bit.\n\nChannel 0: Yeah. So since the plan was actually doubled, the the regular price for the plan was actually $40.91. The GST included is $4.09 cents, which gave us a total of $45. Previously\n\nChannel 1: Okay.\n\nChannel 0: previously, the is only, like, $838 because the regular price that you normally pay pays for less than $30. That's one of the reason why it came up to $45 including the $4 and some terms\n\nChannel 1: Okay. So it's okay. Alright. Well, alright. I'll see how it goes.\n\nI'm not I'm not happy with it. I like to\n\nChannel 0: GST.\n\nChannel 1: I have a good think about it and because\n\nChannel 0: Do you have\n\nChannel 1: they had a is there another\n\nChannel 0: do\n\nChannel 1: plan?\n\nChannel 0: you have\n\nChannel 1: Look. Like I said, I'm a pensioner, and every dollar counts for me.\n\nChannel 0: I\n\nChannel 1: Now you\n\nChannel 0: I\n\nChannel 1: probably\n\nChannel 0: know.\n\nChannel 1: can.\n\nChannel 0: Yes.\n\nChannel 1: So, yeah, if I can do a better plan for me, okay, so I can, well, I'll have to look elsewhere.\n\nChannel 0: Mhmm. Sure. I'll go ahead and take a look with the other plan, Dario. Could you tell me the difference that you've had or the usage that you've had from or do you usually use your mobile plan right now less I mean, less than the previous days or months with us? We can check what's best plan for you.\n\nChannel 1: Yeah. If you wouldn't mind.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. See\n\nChannel 0: Okay.\n\nChannel 1: what what it is. Because like I said, I mean, yeah, I look I look up a few things on my phone, but I don't have to go use so many, you know, local. I used two or three hours over there, I think.\n\nChannel 0: So\n\nChannel 1: On gigabytes.\n\nChannel 0: So let me just check here on our website. I'm currently on the website right now. And for your plan is Five gigabit. Gigabit. Mobile.\n\nService plan for for this gigabit unlimited desktop. So let me see what's the current plan. Dario, we we also have here a nano four g, if that will work for you compared to five g.\n\nChannel 1: Okay. So what does that mean?\n\nChannel 0: So for let me see the difference. So comparing to the your current plan two four g plan I'm sorry. Hold on. The up and down speed is 150 over 150, while for the four g plan is up and down speed is 100 over 100. So it's like a less or a less 50 up and down speed versus from your current plan, which is one fifty over 150.\n\nThis is also the same unlimited national token type. And also yeah. So those two are the difference. One of one additional difference that for five g plan, this is the unlimited international tech and tax to select countries\n\nChannel 1: Yeah. I don't do an\n\nChannel 0: included.\n\nChannel 1: international\n\nChannel 0: Do\n\nChannel 1: course.\n\nChannel 0: it in the middle of that. Okay. Oh, sure. If that's the case then, if you're not using the unlimited international tech and tax, I would suggest if you would want to check with this four g plan. So that's 10 gigabit, and that's $30 per month excluding the GST.\n\nChannel 1: Okay. Mhmm. Right. Okay. Okay.\n\nSo there's no okay. I mean, not unusual. I haven't done any international calls, but there's none included in if I go for the $30 plan.\n\nChannel 0: Mhmm.\n\nChannel 1: One,\n\nChannel 0: It\n\nChannel 1: the there's no no international\n\nChannel 0: one\n\nChannel 1: calls.\n\nChannel 0: of the our It's still unlimited national talk and text for four g plan.\n\nChannel 1: Okay. Mhmm.\n\nChannel 0: I mean,\n\nChannel 1: Yep.\n\nChannel 0: in unlimited national talk and text, but no international talk and text compared to five g plans.\n\nChannel 1: Okay. Okay. Right. Yeah. Look.\n\nI'd rather come back to $30 if we can. Yeah.\n\nChannel 0: I'm sorry?\n\nChannel 1: So I I I changed my plan to $30.\n\nChannel 0: So if you plan to downgrade from five g plan to four g plan since the bill has been or, I mean, has already reflected on your account, we can you want to just upgrade or downgrade to four g plan for the next month of October so that you're just gonna pay for $30 and plus GST?\n\nChannel 1: Okay. No. I know for one month. I wanna do it for for forever. And, yeah, it's fine.\n\nI can't because\n\nChannel 0: Sure.\n\nChannel 1: it's not good for\n\nChannel 0: Yes.\n\nChannel 1: one month for me.\n\nChannel 0: Yes. Once you yes. Once we set it up for 30 I'm sorry. 10 gig sorry. Four g plan, which has 10 gigabit for $30 per month.\n\nThat will be continuous even after the future months or the next month.\n\nChannel 1: This month. Okay. Alright.\n\nChannel 0: Yes.\n\nChannel 1: Look. What\n\nChannel 0: For your\n\nChannel 1: I might\n\nChannel 0: plan.\n\nChannel 1: do, I might leave as it is. I'm not happy about it. I'm not even as it is. I'll have a chat with one of your reps about it because\n\nChannel 0: I'm sorry?\n\nChannel 1: I spoke to him I spoke to him a little while back about it. I didn't wanna bother him, but this is ridiculous because at one stage, I was getting some so what's the gigabytes on the on the $30 plan?\n\nChannel 0: So the gigabit for the four giga plan is 10 gigabit.\n\nChannel 1: 10? Okay. And so what was the $40 one?\n\nChannel 0: The $40 $45 per month is 40 gigabit.\n\nChannel 1: 40. Okay.\n\nChannel 0: Yes.\n\nChannel 1: Alright. Well, I'll leave it at that. I'll get back to you because I I like to get myself organized properly. And then because I still like, now that I've gone to 40 gigabytes, I still get a notice in in on my phone saying that I have used a 100% and it's going to be some, you know, these blocks or something or rather. It's like, and I thought, well, surely, I don't use forty forty gigabytes because I tell you, I don't know much about gigabytes, but it's a\n\nChannel 0: Yeah.\n\nChannel 1: lot of gigabytes.\n\nChannel 0: Yeah. And I just think that you're not using it for international call. I think getting that 10 gigabit with no international talking text will also be better plan for you. Right?\n\nChannel 1: Okay. So what's the what's that? The international calls? What's the gigabytes on that?\n\nChannel 0: So for now, we're gonna leave this as it is.\n\nChannel 1: Yeah. I'll look for Luke for now as it is, and I'll get through the rep and have a chat with him.\n\nChannel 0: Okay.\n\nChannel 1: No worries.\n\nChannel 0: To set up your yeah. To set up your expectation, Dario, if in any case that you plan to downgrade to 10 gigabit, I will advise you to please call us before the end of month so that your next billing cycle, we're gonna charge you for the for\n\nChannel 1: That yep.\n\nChannel 0: desired four g plan, which is the $30 for month of the year.\n\nChannel 1: Yep.\n\nChannel 0: K?\n\nChannel 1: Yeah. That's okay. No worries. I'll do that because we got another few more days to go before the end of the month.\n\nChannel 0: Of course. Yes. We\n\nChannel 1: Yeah.\n\nChannel 0: just started\n\nChannel 1: Got\n\nChannel 0: the the month.\n\nChannel 1: it. So now it's been another ten days. We'll live in there. So no worries. Alright.\n\nWell, no worries. Thank you\n\nChannel 0: No\n\nChannel 1: very much for your\n\nChannel 0: worries.\n\nChannel 1: help. Okay. Thank you. Bye bye. Bye.\n\nChannel 0: Yeah. Anything else?","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.1599998,"sentiment":"positive","sentiment_score":0.5085930585861206},{"text":"My name is Mary.","start":2.1599998,"end":3.22,"sentiment":"positive","sentiment_score":0.33955059200525284},{"text":"Have your name, please?","start":3.36,"end":4.5,"sentiment":"neutral","sentiment_score":0.13101739063858986}],"sentiment":"positive","sentiment_score":0.34040286334661335,"channel":0,"num_words":13,"start":0.71999997,"end":4.5},{"sentences":[{"text":"Sorry.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":-0.08423686027526855},{"text":"Who am I speaking to?","start":5.44,"end":6.66,"sentiment":"neutral","sentiment_score":-0.07111366540193557}],"sentiment":"neutral","sentiment_score":-0.07330086454749107,"channel":1,"num_words":6,"start":5.12,"end":6.66},{"sentences":[{"text":"My name is Mary from Airtel.","start":7.52,"end":9.46,"sentiment":"neutral","sentiment_score":-0.0055359321607587235}],"sentiment":"neutral","sentiment_score":-0.0055359321607587235,"channel":0,"num_words":6,"start":7.52,"end":9.46},{"sentences":[{"text":"Mary, my name is Dario.","start":10.4,"end":11.84,"sentiment":"neutral","sentiment_score":0.004586104117333889},{"text":"Look, I've got an account I've got an account with these people.","start":11.84,"end":15.595,"sentiment":"neutral","sentiment_score":-0.01355296295757095},{"text":"Now I I got a okay.","start":16.375,"end":18.475,"sentiment":"neutral","sentiment_score":0.0062299370765686035},{"text":"I updated a couple of months ago because I","start":18.775,"end":21.814999,"sentiment":"neutral","sentiment_score":-0.05227759066555235}],"sentiment":"neutral","sentiment_score":-0.017900741513585672,"channel":1,"num_words":32,"start":10.4,"end":21.814999},{"sentences":[{"text":"Mhmm.","start":21.805,"end":22.305,"sentiment":"neutral","sentiment_score":-0.09878461062908173}],"sentiment":"neutral","sentiment_score":-0.09878461062908173,"channel":0,"num_words":1,"start":21.805,"end":22.305},{"sentences":[{"text":"was didn't have enough gigabytes.","start":21.814999,"end":23.435,"sentiment":"neutral","sentiment_score":-0.271370866894722},{"text":"Now all of a sudden, I get an extra $5 on my bill.","start":24.47,"end":27.189999,"sentiment":"neutral","sentiment_score":-0.30587694392754483},{"text":"I'm just wondering what that is.","start":27.189999,"end":28.47,"sentiment":"neutral","sentiment_score":-0.19758058587710062},{"text":"So I'll give you an invoice number or reference number.","start":28.47,"end":31.449999,"sentiment":"neutral","sentiment_score":0.03594603985548019}],"sentiment":"neutral","sentiment_score":-0.181155227124691,"channel":1,"num_words":34,"start":21.814999,"end":31.449999},{"sentences":[{"text":"Sure.","start":32.58,"end":32.98,"sentiment":"positive","sentiment_score":0.4740496277809143},{"text":"I'll be more than happy of assistance.","start":32.98,"end":34.68,"sentiment":"positive","sentiment_score":0.7303577576364789},{"text":"Daryl.","start":35.22,"end":35.7,"sentiment":"neutral","sentiment_score":0.2610633671283722},{"text":"Right?","start":35.7,"end":36.2,"sentiment":"neutral","sentiment_score":0.1866621375083923}],"sentiment":"positive","sentiment_score":0.6034279435873031,"channel":0,"num_words":10,"start":32.58,"end":36.2},{"sentences":[{"text":"That's right.","start":36.309998,"end":36.87,"sentiment":"neutral","sentiment_score":0.22411509603261948},{"text":"Yes.","start":36.87,"end":37.37,"sentiment":"neutral","sentiment_score":0.1674967110157013}],"sentiment":"neutral","sentiment_score":0.20524230102698007,"channel":1,"num_words":3,"start":36.309998,"end":37.37},{"sentences":[{"text":"Right, Daryl.","start":38.1,"end":38.92,"sentiment":"neutral","sentiment_score":0.1784181073307991},{"text":"I'll be able to pull up your account using your name.","start":39.059998,"end":41.54,"sentiment":"neutral","sentiment_score":0.1800100031224164},{"text":"So could you provide me your complete name on the","start":41.54,"end":44.985,"sentiment":"neutral","sentiment_score":0.08406957313418388}],"sentiment":"neutral","sentiment_score":0.1381583469717399,"channel":0,"num_words":23,"start":38.1,"end":44.985},{"sentences":[{"text":"Yeah.","start":45.275,"end":45.515,"sentiment":"neutral","sentiment_score":0.05136668682098389},{"text":"Yeah.","start":45.515,"end":45.755,"sentiment":"neutral","sentiment_score":0.04074487090110779},{"text":"Daria, d a r I r d u","start":45.755,"end":47.835,"sentiment":"neutral","sentiment_score":0.022816399345174432}],"sentiment":"neutral","sentiment_score":0.027464275248348713,"channel":1,"num_words":10,"start":45.275,"end":47.835},{"sentences":[{"text":"account?","start":47.605003,"end":48.105003,"sentiment":"neutral","sentiment_score":0.02140999026596546}],"sentiment":"neutral","sentiment_score":0.02140999026596546,"channel":0,"num_words":1,"start":47.605003,"end":48.105003},{"sentences":[{"text":"t e r a.","start":47.835,"end":49.135002,"sentiment":"neutral","sentiment_score":0.0021130518871359527}],"sentiment":"neutral","sentiment_score":0.0021130518871359527,"channel":1,"num_words":4,"start":47.835,"end":49.135002},{"sentences":[{"text":"K.","start":52.805,"end":53.125,"sentiment":"neutral","sentiment_score":0.00816156342625618},{"text":"Hold on.","start":53.125,"end":53.605003,"sentiment":"neutral","sentiment_score":0.003652254119515419},{"text":"Just give me one second.","start":53.605003,"end":54.905003,"sentiment":"neutral","sentiment_score":0.009902999177575112},{"text":"It's d a r I e l.","start":54.965,"end":57.620003,"sentiment":"neutral","sentiment_score":0.007538605647693787},{"text":"Correct?","start":57.620003,"end":58.120003,"sentiment":"neutral","sentiment_score":0.0037881145253777504}],"sentiment":"neutral","sentiment_score":0.007596213850774802,"channel":0,"num_words":16,"start":52.805,"end":58.120003},{"sentences":[{"text":"No.","start":58.43,"end":58.83,"sentiment":"neutral","sentiment_score":-0.0624944269657135},{"text":"D a r I","start":58.83,"end":61.31,"sentiment":"neutral","sentiment_score":-0.04329141043126583}],"sentiment":"neutral","sentiment_score":-0.047132013738155364,"channel":1,"num_words":5,"start":58.43,"end":61.31},{"sentences":[{"text":"Mhmm.","start":61.22,"end":61.72,"sentiment":"neutral","sentiment_score":-0.028288984671235085}],"sentiment":"neutral","sentiment_score":-0.028288984671235085,"channel":0,"num_words":1,"start":61.22,"end":61.72},{"sentences":[{"text":"o.","start":61.31,"end":61.81,"sentiment":"neutral","sentiment_score":-0.01263581495732069},{"text":"D a r I o b u t e r a.","start":64.755,"end":68.615,"sentiment":"neutral","sentiment_score":-0.008942668241533365}],"sentiment":"neutral","sentiment_score":-0.009250430467848977,"channel":1,"num_words":12,"start":61.31,"end":68.615},{"sentences":[{"text":"Thank you so much, Dario.","start":69.605,"end":71.065,"sentiment":"positive","sentiment_score":0.45508427619934083},{"text":"Alright.","start":72.085,"end":72.585,"sentiment":"neutral","sentiment_score":0.1547965258359909},{"text":"Yes.","start":73.685,"end":74.185,"sentiment":"neutral","sentiment_score":0.08640691637992859},{"text":"The amount is currently $45.","start":76.805,"end":79.385,"sentiment":"neutral","sentiment_score":0.04949962198734283},{"text":"Right?","start":79.445,"end":79.945,"sentiment":"neutral","sentiment_score":0.03469524532556534}],"sentiment":"neutral","sentiment_score":0.215293706036531,"channel":0,"num_words":13,"start":69.605,"end":79.945},{"sentences":[{"text":"That's right.","start":80.17,"end":80.729996,"sentiment":"neutral","sentiment_score":0.05035891383886337},{"text":"Yeah.","start":80.729996,"end":80.97,"sentiment":"neutral","sentiment_score":-0.019832834601402283},{"text":"No.","start":80.97,"end":81.21,"sentiment":"neutral","sentiment_score":-0.15890902280807495},{"text":"No.","start":81.21,"end":81.53,"sentiment":"neutral","sentiment_score":-0.2072485238313675},{"text":"I just red redone my contract or agreement there a couple of months ago for $40.","start":81.53,"end":87.95,"sentiment":"neutral","sentiment_score":-0.1547490661032498}],"sentiment":"neutral","sentiment_score":-0.13148845767691023,"channel":1,"num_words":21,"start":80.17,"end":87.95},{"sentences":[{"text":"Okay.","start":91.03,"end":91.27,"sentiment":"neutral","sentiment_score":0.00988614186644554},{"text":"Let me see here.","start":91.27,"end":92.229996,"sentiment":"neutral","sentiment_score":0.010282987263053656},{"text":"It should wait.","start":92.229996,"end":93.049995,"sentiment":"neutral","sentiment_score":0.006186068678895633},{"text":"So this is for the five g mobile service plan for 40 gigabit unlimited doc and text for oh, I see.","start":93.509995,"end":107.064995,"sentiment":"neutral","sentiment_score":0.04303073927405335},{"text":"Just give me one second.","start":108.085,"end":109.045,"sentiment":"neutral","sentiment_score":0.008702581003308296}],"sentiment":"neutral","sentiment_score":0.029903962550794378,"channel":0,"num_words":34,"start":91.03,"end":109.045},{"sentences":[{"text":"Let me just check here and review your invoice.","start":109.045,"end":112.82,"sentiment":"neutral","sentiment_score":0.008590952596730657},{"text":"On.","start":148.81,"end":149.31,"sentiment":"neutral","sentiment_score":0.008048155345022678},{"text":"Service plan.","start":149.77,"end":150.675,"sentiment":"neutral","sentiment_score":0.00735264690592885},{"text":"Let me check your invoice.","start":156.195,"end":158.615,"sentiment":"neutral","sentiment_score":0.008182280138134957},{"text":"One moment.","start":158.675,"end":159.41501,"sentiment":"neutral","sentiment_score":0.003202281892299652}],"sentiment":"neutral","sentiment_score":0.007757262473827914,"channel":0,"num_words":19,"start":109.045,"end":159.41501},{"sentences":[{"text":"And let me go back to your previous bill.","start":164.91,"end":167.73,"sentiment":"neutral","sentiment_score":0.009742680937051773},{"text":"Okay.","start":210.14499,"end":210.64499,"sentiment":"neutral","sentiment_score":0.05633067339658737},{"text":"I think I get it now.","start":210.86499,"end":212.325,"sentiment":"neutral","sentiment_score":0.04564348119311035},{"text":"So for this one, Dario, yes, you're correct.","start":212.465,"end":215.345,"sentiment":"neutral","sentiment_score":0.1805434338748455},{"text":"Your bill was for previously, it was for 40.","start":215.345,"end":223.90001,"sentiment":"neutral","sentiment_score":0.08294300652212566}],"sentiment":"neutral","sentiment_score":0.07905182480868517,"channel":0,"num_words":33,"start":164.91,"end":223.90001},{"sentences":[{"text":"Yeah.","start":223.90001,"end":224.14001,"sentiment":"neutral","sentiment_score":0.1132529154419899},{"text":"If you you mentioned earlier that you normally pay for $40.","start":224.14001,"end":228.40001,"sentiment":"neutral","sentiment_score":0.08212287351489067},{"text":"The current invoice right now includes the GST for the 10% of your recurring invoice.","start":229.725,"end":237.665,"sentiment":"neutral","sentiment_score":0.11693307906389236}],"sentiment":"neutral","sentiment_score":0.10261484111348788,"channel":0,"num_words":27,"start":223.90001,"end":237.665},{"sentences":[{"text":"Meaning what the so there's 10% increase on that.","start":239.78499,"end":242.665,"sentiment":"neutral","sentiment_score":0.06452331650588247},{"text":"Is it?","start":242.665,"end":243.325,"sentiment":"neutral","sentiment_score":0.056759051978588104}],"sentiment":"neutral","sentiment_score":0.0631116320463744,"channel":1,"num_words":11,"start":239.78499,"end":243.325},{"sentences":[{"text":"It's not actually an increase, but the GST additional on top of your regular price that's that current","start":244.78,"end":257.255,"sentiment":"neutral","sentiment_score":0.057254255594064794}],"sentiment":"neutral","sentiment_score":0.057254255594064794,"channel":0,"num_words":18,"start":244.78,"end":257.255},{"sentences":[{"text":"Okay.","start":257.12,"end":257.52,"sentiment":"neutral","sentiment_score":0.06418324261903763},{"text":"But,","start":257.52,"end":257.84,"sentiment":"neutral","sentiment_score":0.027691029012203217}],"sentiment":"neutral","sentiment_score":0.04593713581562042,"channel":1,"num_words":2,"start":257.12,"end":257.84},{"sentences":[{"text":"I mean,","start":257.575,"end":257.895,"sentiment":"neutral","sentiment_score":0.035464903339743614}],"sentiment":"neutral","sentiment_score":0.035464903339743614,"channel":0,"num_words":2,"start":257.575,"end":257.895},{"sentences":[{"text":"yeah,","start":257.84,"end":258.0,"sentiment":"neutral","sentiment_score":0.04168602451682091}],"sentiment":"neutral","sentiment_score":0.04168602451682091,"channel":1,"num_words":1,"start":257.84,"end":258.0},{"sentences":[{"text":"to","start":257.895,"end":258.055,"sentiment":"neutral","sentiment_score":0.01737210340797901}],"sentiment":"neutral","sentiment_score":0.01737210340797901,"channel":0,"num_words":1,"start":257.895,"end":258.055},{"sentences":[{"text":"but","start":258.0,"end":258.16,"sentiment":"neutral","sentiment_score":0.007031839340925217}],"sentiment":"neutral","sentiment_score":0.007031839340925217,"channel":1,"num_words":1,"start":258.0,"end":258.16},{"sentences":[{"text":"pay","start":258.055,"end":258.375,"sentiment":"neutral","sentiment_score":0.016540342941880226}],"sentiment":"neutral","sentiment_score":0.016540342941880226,"channel":0,"num_words":1,"start":258.055,"end":258.375},{"sentences":[{"text":"that was","start":258.16,"end":258.56,"sentiment":"neutral","sentiment_score":0.023060275241732597}],"sentiment":"neutral","sentiment_score":0.023060275241732597,"channel":1,"num_words":2,"start":258.16,"end":258.56},{"sentences":[{"text":"for","start":258.375,"end":258.615,"sentiment":"neutral","sentiment_score":0.02976549044251442}],"sentiment":"neutral","sentiment_score":0.02976549044251442,"channel":0,"num_words":1,"start":258.375,"end":258.615},{"sentences":[{"text":"included.","start":258.56,"end":259.06,"sentiment":"neutral","sentiment_score":0.03565939515829086}],"sentiment":"neutral","sentiment_score":0.03565939515829086,"channel":1,"num_words":1,"start":258.56,"end":259.06},{"sentences":[{"text":"the month of September.","start":258.615,"end":259.67502,"sentiment":"neutral","sentiment_score":0.02023420250043273}],"sentiment":"neutral","sentiment_score":0.02023420250043273,"channel":0,"num_words":4,"start":258.615,"end":259.67502},{"sentences":[{"text":"Yeah.","start":260.16,"end":260.4,"sentiment":"neutral","sentiment_score":0.07731600850820541},{"text":"But that's that's always been included in there.","start":260.4,"end":262.32,"sentiment":"neutral","sentiment_score":0.13777718506753445},{"text":"GST has been always included.","start":262.32,"end":264.02,"sentiment":"neutral","sentiment_score":0.12261052578687667},{"text":"Now all of a sudden, we get an extra $5, which, you know, doesn't sound much, but the only reason I changed the other plan was because they tell me I was running out of gigabytes, but I I never hardly ever used it, you know, because I only used to look up a few 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the idea because I was running that gigabyte.","start":329.85498,"end":335.375,"sentiment":"neutral","sentiment_score":-0.039577685218925275}],"sentiment":"neutral","sentiment_score":-0.0379880594710509,"channel":1,"num_words":30,"start":326.895,"end":335.375},{"sentences":[{"text":"So I said, okay.","start":335.375,"end":336.095,"sentiment":"neutral","sentiment_score":-0.01621476374566555},{"text":"I'll double them.","start":336.095,"end":337.05,"sentiment":"neutral","sentiment_score":0.01824585658808549},{"text":"And then I finally get an extra $5.","start":337.12997,"end":338.88998,"sentiment":"neutral","sentiment_score":-0.0421657906845212},{"text":"I just want to get out of hand a 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$45.","start":352.465,"end":359.82,"sentiment":"neutral","sentiment_score":0.002114041529309291},{"text":"Previously","start":360.84003,"end":361.34003,"sentiment":"neutral","sentiment_score":-0.02286505699157715}],"sentiment":"neutral","sentiment_score":-0.010023772498243488,"channel":0,"num_words":32,"start":341.265,"end":361.34003},{"sentences":[{"text":"Okay.","start":361.085,"end":361.585,"sentiment":"neutral","sentiment_score":-0.02157587930560112}],"sentiment":"neutral","sentiment_score":-0.02157587930560112,"channel":1,"num_words":1,"start":361.085,"end":361.585},{"sentences":[{"text":"previously, the is only, like, $838 because the regular price that you normally pay pays for less than $30.","start":362.92,"end":373.385,"sentiment":"neutral","sentiment_score":-0.05705448024367031},{"text":"That's one of the reason why it came up to $45 including the $4 and some 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have","start":391.63,"end":392.45,"sentiment":"neutral","sentiment_score":-0.03281693160533905}],"sentiment":"neutral","sentiment_score":-0.03281693160533905,"channel":0,"num_words":3,"start":391.63,"end":392.45},{"sentences":[{"text":"they had a is there another","start":392.18,"end":394.02002,"sentiment":"neutral","sentiment_score":-0.06417733058333397}],"sentiment":"neutral","sentiment_score":-0.06417733058333397,"channel":1,"num_words":6,"start":392.18,"end":394.02002},{"sentences":[{"text":"do","start":393.95,"end":394.11,"sentiment":"neutral","sentiment_score":-0.06649573147296906}],"sentiment":"neutral","sentiment_score":-0.06649573147296906,"channel":0,"num_words":1,"start":393.95,"end":394.11},{"sentences":[{"text":"plan?","start":394.02002,"end":394.52002,"sentiment":"neutral","sentiment_score":-0.06262154132127762}],"sentiment":"neutral","sentiment_score":-0.06262154132127762,"channel":1,"num_words":1,"start":394.02002,"end":394.52002},{"sentences":[{"text":"you 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yeah, if I can do a better plan for me, okay, so I can, well, I'll have to look elsewhere.","start":401.94,"end":407.64,"sentiment":"neutral","sentiment_score":-0.27961166557811556}],"sentiment":"neutral","sentiment_score":-0.27961166557811556,"channel":1,"num_words":21,"start":401.94,"end":407.64},{"sentences":[{"text":"Mhmm.","start":408.58,"end":408.66,"sentiment":"neutral","sentiment_score":-0.0458969846367836},{"text":"Sure.","start":408.66,"end":409.16,"sentiment":"neutral","sentiment_score":-0.012062737718224524},{"text":"I'll go ahead and take a look with the other plan, Dario.","start":409.38,"end":413.08,"sentiment":"neutral","sentiment_score":0.014218752272427082},{"text":"Could you tell me the difference that you've had or the usage that you've had from or do you usually use your mobile plan right now less I mean, less than the previous days or months with us?","start":415.46,"end":431.115,"sentiment":"neutral","sentiment_score":-0.013935139794882975},{"text":"We can check what's best plan for you.","start":431.255,"end":433.835,"sentiment":"neutral","sentiment_score":0.0815367791801691}],"sentiment":"neutral","sentiment_score":0.003923737102498611,"channel":0,"num_words":60,"start":408.58,"end":433.835},{"sentences":[{"text":"Yeah.","start":434.09,"end":434.33002,"sentiment":"neutral","sentiment_score":0.05891473591327667},{"text":"If you wouldn't 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what it is.","start":437.775,"end":438.97498,"sentiment":"neutral","sentiment_score":0.032699073664844036},{"text":"Because like I said, I mean, yeah, I look I look up a few things on my phone, but I don't have to go use so many, you know, local.","start":438.97498,"end":445.69498,"sentiment":"neutral","sentiment_score":0.023691133615405608},{"text":"I used two or three hours over there, I think.","start":445.69498,"end":447.79498,"sentiment":"neutral","sentiment_score":0.0035926327109336853}],"sentiment":"neutral","sentiment_score":0.019942196141610937,"channel":1,"num_words":44,"start":437.775,"end":447.79498},{"sentences":[{"text":"So","start":448.29,"end":448.79,"sentiment":"neutral","sentiment_score":0.02728294208645821}],"sentiment":"neutral","sentiment_score":0.02728294208645821,"channel":0,"num_words":1,"start":448.29,"end":448.79},{"sentences":[{"text":"On 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started","start":838.845,"end":839.505,"sentiment":"neutral","sentiment_score":0.04665426351130009}],"sentiment":"neutral","sentiment_score":0.04665426351130009,"channel":0,"num_words":2,"start":838.845,"end":839.505},{"sentences":[{"text":"Got","start":839.855,"end":840.335,"sentiment":"neutral","sentiment_score":0.04602227360010147}],"sentiment":"neutral","sentiment_score":0.04602227360010147,"channel":1,"num_words":1,"start":839.855,"end":840.335},{"sentences":[{"text":"the the month.","start":839.885,"end":840.625,"sentiment":"neutral","sentiment_score":0.023099178448319435}],"sentiment":"neutral","sentiment_score":0.023099178448319435,"channel":0,"num_words":3,"start":839.885,"end":840.625},{"sentences":[{"text":"it.","start":840.335,"end":840.835,"sentiment":"neutral","sentiment_score":0.023646298795938492},{"text":"So now it's been another ten days.","start":840.895,"end":842.255,"sentiment":"neutral","sentiment_score":0.017562198585697582},{"text":"We'll live in there.","start":842.255,"end":842.97504,"sentiment":"positive","sentiment_score":0.5196685343980789},{"text":"So no worries.","start":842.97504,"end":843.53503,"sentiment":"neutral","sentiment_score":0.2910992006460826},{"text":"Alright.","start":843.53503,"end":843.775,"sentiment":"neutral","sentiment_score":0.2875978350639343}],"sentiment":"neutral","sentiment_score":0.21163445396814495,"channel":1,"num_words":16,"start":840.335,"end":843.775},{"sentences":[{"text":"Well, no worries.","start":843.775,"end":844.41504,"sentiment":"neutral","sentiment_score":0.24885264039039612},{"text":"Thank you","start":844.41504,"end":844.735,"sentiment":"positive","sentiment_score":0.5899807810783386}],"sentiment":"positive","sentiment_score":0.38530389666557313,"channel":1,"num_words":5,"start":843.775,"end":844.735},{"sentences":[{"text":"No","start":844.6649,"end":845.1449,"sentiment":"neutral","sentiment_score":0.23711976408958435}],"sentiment":"neutral","sentiment_score":0.23711976408958435,"channel":0,"num_words":1,"start":844.6649,"end":845.1449},{"sentences":[{"text":"very much for your","start":844.735,"end":845.295,"sentiment":"positive","sentiment_score":0.427038736641407}],"sentiment":"positive","sentiment_score":0.427038736641407,"channel":1,"num_words":4,"start":844.735,"end":845.295},{"sentences":[{"text":"worries.","start":845.1449,"end":845.6449,"sentiment":"neutral","sentiment_score":0.07423421740531921}],"sentiment":"neutral","sentiment_score":0.07423421740531921,"channel":0,"num_words":1,"start":845.1449,"end":845.6449},{"sentences":[{"text":"help.","start":845.295,"end":845.795,"sentiment":"neutral","sentiment_score":0.2777698040008545},{"text":"Okay.","start":847.055,"end":847.375,"sentiment":"neutral","sentiment_score":0.33047258853912354},{"text":"Thank you.","start":847.375,"end":847.935,"sentiment":"positive","sentiment_score":0.6243707239627838},{"text":"Bye bye.","start":847.935,"end":848.41504,"sentiment":"neutral","sentiment_score":0.3159688860177994},{"text":"Bye.","start":848.41504,"end":848.91504,"sentiment":"neutral","sentiment_score":0.17896389961242676}],"sentiment":"positive","sentiment_score":0.38112650173051016,"channel":1,"num_words":7,"start":845.295,"end":848.91504},{"sentences":[{"text":"Yeah.","start":848.49493,"end":848.74493,"sentiment":"neutral","sentiment_score":0.12604989111423492},{"text":"Anything else?","start":848.74493,"end":849.6449,"sentiment":"neutral","sentiment_score":0.007190216332674033}],"sentiment":"neutral","sentiment_score":0.04681010792652766,"channel":0,"num_words":3,"start":848.49493,"end":849.6449}]},"summary":{"result":"success","short":"Dario contacts Airtel to inquire about an extra charge on his bill. He informs Mary that he wants to switch plans and mentions his pension status. The agent suggests a plan that would allow him to run out of gigabytes and offers to check if it would work for him. The customer is hesitant to downgrade to the gigabit plan due to the cost and the agent advises them to call before the end of the month to avoid future charges."},"intents":{"segments":[{"text":"So I'll give you an invoice number or reference number. Sure.","start_word":82,"end_word":92,"intents":[{"intent":"Request invoice information","confidence_score":0.055493474}]},{"text":"Your bill was for previously, it was for 40. Yeah.","start_word":288,"end_word":297,"intents":[{"intent":"Clarify bill difference","confidence_score":0.0009752174}]},{"text":"I'll go ahead and take a look with the other plan, Dario. Could you tell me the difference that you've had or the usage that you've had from or do you usually use your mobile plan right now less I mean, less than the previous days or months with us? We can check what's best plan for you.","start_word":798,"end_word":855,"intents":[{"intent":"Compare plans","confidence_score":0.24306558}]},{"text":"So let me just check here on our website. I'm currently on the website right now. And for your plan is Five gigabit. Gigabit. Mobile. Service plan for for this gigabit unlimited desktop. So let me see what's the current plan. Dario, we we also have here a nano four g, if that will work for you compared to five g. Okay.","start_word":912,"end_word":973,"intents":[{"intent":"Check plan and gtx","confidence_score":1.2655555e-7}]},{"text":"Dario, we we also have here a nano four g, if that will work for you compared to five g. Okay.","start_word":953,"end_word":973,"intents":[{"intent":"Provide gtx information","confidence_score":0.00006726044}]},{"text":"So I I I changed my plan to $30. So if you plan to downgrade from five g plan to four g plan since the bill has been or, I mean, has already reflected on your account, we can you want to just upgrade or downgrade to four g plan for the next month of October so that you're just gonna pay for $30 and plus GST? Okay.","start_word":1241,"end_word":1308,"intents":[{"intent":"Upgrade plan","confidence_score":0.08872639}]},{"text":"I'll get back to you because I I like to get myself organized properly.","start_word":1502,"end_word":1515,"intents":[{"intent":"Request call back","confidence_score":0.013248796}]},{"text":"Yeah. Anything else?","start_word":1805,"end_word":1807,"intents":[{"intent":"Acknowledge intent","confidence_score":0.000102249825}]},{"text":"Anything else?","start_word":1806,"end_word":1807,"intents":[{"intent":"Acknowledge purpose","confidence_score":0.000008650258}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.508343517780304},{"text":"My name is Mary. Have your name, please? Sorry. Who am I speaking to? My name is Mary from Airtel. Mary, my name is Dario. Look, I've got an account I've got an account with these people. Now I I got a okay. I updated a couple of months ago because I Mhmm. was didn't have enough gigabytes. Now all of a sudden, I get an extra $5 on my bill. I'm just wondering what that is. So I'll give you an invoice number or reference number.","start_word":5,"end_word":91,"sentiment":"neutral","sentiment_score":-0.06423044204711914},{"text":"Sure. I'll be more than happy of assistance.","start_word":92,"end_word":99,"sentiment":"positive","sentiment_score":0.6662354469299316},{"text":"Daryl. Right? That's right. Yes. Right, Daryl. I'll be able to pull up your account using your name. So could you provide me your complete name on the Yeah. Yeah. Daria, d a r I r d u account? t e r a. K. Hold on. Just give me one second. It's d a r I e l. Correct? No. D a r I Mhmm. o. D a r I o b u t e r a.","start_word":100,"end_word":176,"sentiment":"neutral","sentiment_score":0.05239127948880195},{"text":"Thank you so much, Dario.","start_word":177,"end_word":181,"sentiment":"positive","sentiment_score":0.44697073101997375},{"text":"Alright. Yes. The amount is currently $45. Right? That's right. Yeah. No. No. I just red redone my contract or agreement there a couple of months ago for $40. Okay. Let me see here. It should wait. So this is for the five g mobile service plan for 40 gigabit unlimited doc and text for oh, I see. Just give me one second. Let me just check here and review your invoice. On. Service plan. Let me check your invoice. One moment. And let me go back to your previous bill. Okay. I think I get it now. So for this one, Dario, yes, you're correct. Your bill was for previously, it was for 40. Yeah. If you you mentioned earlier that you normally pay for $40. The current invoice right now includes the GST for the 10% of your recurring invoice. Meaning what the so there's 10% increase on that. Is it? It's not actually an increase, but the GST additional on top of your regular price that's that current Okay. But, I mean, yeah, to but pay that was for included. the month of September. Yeah. But that's that's always been included in there. GST has been always included. Now all of a sudden, we get an extra $5, which, you know, doesn't sound much, but the only reason I changed the other plan was because they tell me I was running out of gigabytes, but I I never hardly ever used it, you know, because I only used to look up a few things. But I thought, you know, okay. We'll update it. But now I'm still getting now this is set up. My gigabytes are, you know, sort of running out of gigabytes.","start_word":182,"end_word":468,"sentiment":"neutral","sentiment_score":-0.0035159723583336284},{"text":"And I thought that's a bit odd.","start_word":469,"end_word":475,"sentiment":"negative","sentiment_score":-0.3894038796424866},{"text":"I'll double my gigabytes, and I'll still run now. I'll get a me yeah. I'll get a notification saying that, yeah, I'm running out. Yeah. So certain days I'm out of it. So how does that work? And and, yeah, I don't look. I if it's gonna be $45, I'll I'll think I'll go somewhere else because I don't use my phone much at all. And, yeah, I I was on a plan previously for about $28 or $30, which I that was okay. But, yeah, I'm a pensioner.","start_word":476,"end_word":564,"sentiment":"neutral","sentiment_score":-0.11323387175798416},{"text":"So now all of a sudden, it's starting to it's got it's getting a bit high for me.","start_word":565,"end_word":582,"sentiment":"negative","sentiment_score":-0.4570358991622925},{"text":"Let me Yeah. So yeah. A lot. Yeah. When I joined a couple of months ago, when I re redone my plan, that was the idea because I was running that gigabyte. So I said, okay. I'll double them. And then I finally get an extra $5. I just want to get out of hand a bit. Yeah. So since the plan was actually doubled, the the regular price for the plan was actually $40.91. The GST included is $4.09 cents, which gave us a total of $45. Previously Okay. previously, the is only, like, $838 because the regular price that you normally pay pays for less than $30. That's one of the reason why it came up to $45 including the $4 and some terms Okay. So it's okay. Alright. Well, alright. I'll see how it goes.","start_word":583,"end_word":720,"sentiment":"neutral","sentiment_score":-0.025041088461875916},{"text":"I'm not I'm not happy with it.","start_word":721,"end_word":727,"sentiment":"negative","sentiment_score":-0.48782238364219666},{"text":"I like to GST. I have a good think about it and because Do you have they had a is there another do plan? you have Look. Like I said, I'm a pensioner, and every dollar counts for me. I Now you I probably know. can. Yes. So, yeah, if I can do a better plan for me, okay, so I can, well, I'll have to look elsewhere. Mhmm. Sure. I'll go ahead and take a look with the other plan, Dario. Could you tell me the difference that you've had or the usage that you've had from or do you usually use your mobile plan right now less I mean, less than the previous days or months with us? We can check what's best plan for you. Yeah. If you wouldn't mind. Mhmm. Yeah. See Okay. what what it is. Because like I said, I mean, yeah, I look I look up a few things on my phone, but I don't have to go use so many, you know, local. I used two or three hours over there, I think. So On gigabytes. So let me just check here on our website. I'm currently on the website right now. And for your plan is Five gigabit. Gigabit. Mobile. Service plan for for this gigabit unlimited desktop. So let me see what's the current plan. Dario, we we also have here a nano four g, if that will work for you compared to five g. Okay. So what does that mean? So for let me see the difference. So comparing to the your current plan two four g plan I'm sorry. Hold on. The up and down speed is 150 over 150, while for the four g plan is up and down speed is 100 over 100. So it's like a less or a less 50 up and down speed versus from your current plan, which is one fifty over 150. This is also the same unlimited national token type. And also yeah. So those two are the difference. One of one additional difference that for five g plan, this is the unlimited international tech and tax to select countries Yeah. I don't do an included. international Do course. it in the middle of that. Okay. Oh, sure. If that's the case then, if you're not using the unlimited international tech and tax, I would suggest if you would want to check with this four g plan. So that's 10 gigabit, and that's $30 per month excluding the GST. Okay. Mhmm. Right. Okay. Okay. So there's no okay. I mean, not unusual. I haven't done any international calls, but there's none included in if I go for the $30 plan. Mhmm. One, It the there's no no international one calls. of the our It's still unlimited national talk and text for four g plan. Okay. Mhmm. I mean, Yep. in unlimited national talk and text, but no international talk and text compared to five g plans. Okay. Okay. Right. Yeah. Look. I'd rather come back to $30 if we can. Yeah. I'm sorry? So I I I changed my plan to $30. So if you plan to downgrade from five g plan to four g plan since the bill has been or, I mean, has already reflected on your account, we can you want to just upgrade or downgrade to four g plan for the next month of October so that you're just gonna pay for $30 and plus GST? Okay. No. I know for one month. I wanna do it for for forever. And, yeah, it's fine. I can't because Sure.","start_word":728,"end_word":1329,"sentiment":"neutral","sentiment_score":-0.02011597109417063},{"text":"it's not good for Yes.","start_word":1330,"end_word":1334,"sentiment":"negative","sentiment_score":-0.38793283700942993},{"text":"one month for me. Yes. Once you yes. Once we set it up for 30 I'm sorry. 10 gig sorry. Four g plan, which has 10 gigabit for $30 per month. That will be continuous even after the future months or the next month. This month. Okay. Alright. Yes. Look. What For your I might plan. do, I might leave as it is.","start_word":1335,"end_word":1397,"sentiment":"neutral","sentiment_score":-0.03320949152112007},{"text":"I'm not happy about it. I'm not even as it is.","start_word":1398,"end_word":1408,"sentiment":"negative","sentiment_score":-0.5403552651405334},{"text":"I'll have a chat with one of your reps about it because I'm sorry? I spoke to him I spoke to him a little while back about it. I didn't wanna bother him, but this is ridiculous because at one stage, I was getting some so what's the gigabytes on the on the $30 plan? So the gigabit for the four giga plan is 10 gigabit. 10? Okay. And so what was the $40 one? The $40 $45 per month is 40 gigabit. 40. Okay. Yes. Alright. Well, I'll leave it at that.","start_word":1409,"end_word":1501,"sentiment":"neutral","sentiment_score":-0.10665718970760224},{"text":"I'll get back to you because I I like to get myself organized properly.","start_word":1502,"end_word":1515,"sentiment":"positive","sentiment_score":0.38850757479667664},{"text":"And then because I still like, now that I've gone to 40 gigabytes, I still get a notice in in on my phone saying that I have used a 100% and it's going to be some, you know, these blocks or something or rather. It's like, and I thought, well, surely, I don't use forty forty gigabytes because I tell you, I don't know much about gigabytes, but it's a Yeah. lot of gigabytes. Yeah. And I just think that you're not using it for international call. I think getting that 10 gigabit with no international talking text will also be better plan for you. Right? Okay. So what's the what's that? The international calls? What's the gigabytes on that? So for now, we're gonna leave this as it is. Yeah. I'll look for Luke for now as it is, and I'll get through the rep and have a chat with him. Okay. No worries. To set up your yeah. To set up your expectation, Dario, if in any case that you plan to downgrade to 10 gigabit, I will advise you to please call us before the end of month so that your next billing cycle, we're gonna charge you for the for That yep. desired four g plan, which is the $30 for month of the year. Yep. K? Yeah. That's okay. No worries. I'll do that because we got another few more days to go before the end of the month. Of course. Yes. We Yeah. just started Got the the month. it. So now it's been another ten days.","start_word":1516,"end_word":1778,"sentiment":"neutral","sentiment_score":-0.03219755366444588},{"text":"We'll live in there.","start_word":1779,"end_word":1782,"sentiment":"positive","sentiment_score":0.47100403904914856},{"text":"So no worries. Alright. Well, no worries.","start_word":1783,"end_word":1789,"sentiment":"neutral","sentiment_score":0.26953262090682983},{"text":"Thank you No very much for your worries.","start_word":1790,"end_word":1797,"sentiment":"positive","sentiment_score":0.36374494433403015},{"text":"help. Okay.","start_word":1798,"end_word":1799,"sentiment":"neutral","sentiment_score":0.304121196269989},{"text":"Thank you.","start_word":1800,"end_word":1801,"sentiment":"positive","sentiment_score":0.6166743040084839},{"text":"Bye bye. Bye. Yeah. Anything else?","start_word":1802,"end_word":1807,"sentiment":"neutral","sentiment_score":0.21765881776809692}],"average":{"sentiment":"neutral","sentiment_score":-0.02555220383864183}}}}