{"metadata":{"transaction_key":"deprecated","request_id":"0696dcb9-4b44-4736-9883-2db49372a8bc","sha256":"294e68e82dd71ca7eda2bcf31c278a8821f496d2d65b5b84f7dfcb2d4306d1a1","created":"2026-03-26T00:00:31.014Z","duration":42.407936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":140,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":150,"output_tokens":150},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":150,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. Retail? Yeah. Unfortunately, we can't help you with that. You'll need to ring up India. We can only service Australian connections. Outside of Australia, you need to go to the origin of that country. We we provide everything here, but the mobile services with an Australian number, not overseas number. Okay. Thank you. Bye.","confidence":0.9938937,"words":[{"word":"good","start":0.24,"end":0.74,"confidence":0.97665554,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.15371361374855042},{"word":"morning","start":1.04,"end":1.36,"confidence":0.7847482,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1196986511349678},{"word":"retail","start":1.36,"end":1.86,"confidence":0.48528504,"punctuated_word":"Retail?","sentiment":"neutral","sentiment_score":0.11635178327560423},{"word":"yeah","start":16.375,"end":16.615,"confidence":0.8340222,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07045499980449677},{"word":"unfortunately","start":16.615,"end":17.115,"confidence":0.9955897,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.28477227687835693},{"word":"we","start":17.255001,"end":17.415,"confidence":0.999395,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.30619972944259644},{"word":"can't","start":17.415,"end":17.735,"confidence":0.9644189,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.31386932730674744},{"word":"help","start":17.735,"end":17.895,"confidence":0.999785,"punctuated_word":"help","sentiment":"negative","sentiment_score":-0.4371163249015808},{"word":"you","start":17.895,"end":18.055,"confidence":0.99957234,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.45264026522636414},{"word":"with","start":18.055,"end":18.215,"confidence":0.9976767,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.36707741022109985},{"word":"that","start":18.215,"end":18.375,"confidence":0.99898374,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.4384576976299286},{"word":"you'll","start":18.375,"end":18.695,"confidence":0.8885393,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.2272738218307495},{"word":"need","start":18.695,"end":18.855,"confidence":0.9998714,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2153608798980713},{"word":"to","start":18.855,"end":18.935001,"confidence":0.9994804,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26523062586784363},{"word":"ring","start":18.935001,"end":19.175,"confidence":0.98417616,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.2354640960693359},{"word":"up","start":19.175,"end":19.335001,"confidence":0.99336,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.21984855830669403},{"word":"india","start":19.335001,"end":19.815,"confidence":0.97805595,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.3221282362937927},{"word":"we","start":19.815,"end":20.055,"confidence":0.9975975,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.24929672479629517},{"word":"can","start":20.055,"end":20.295,"confidence":0.97623754,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.18398277461528775},{"word":"only","start":20.295,"end":20.615,"confidence":0.99789774,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.20512248575687408},{"word":"service","start":20.615,"end":21.115,"confidence":0.9983462,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.2051248848438263},{"word":"australian","start":21.735,"end":22.135,"confidence":0.98594296,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.2090059220790863},{"word":"connections","start":22.135,"end":22.635,"confidence":0.92074525,"punctuated_word":"connections.","sentiment":"neutral","sentiment_score":-0.19337031245231628},{"word":"outside","start":22.695,"end":23.015,"confidence":0.90258074,"punctuated_word":"Outside","sentiment":"neutral","sentiment_score":-0.12680663168430328},{"word":"of","start":23.015,"end":23.175,"confidence":0.999138,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11895719915628432},{"word":"australia","start":23.175,"end":23.655,"confidence":0.99318624,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.13510146737098694},{"word":"you","start":23.655,"end":23.815,"confidence":0.9993199,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12567614018917084},{"word":"need","start":23.815,"end":24.055,"confidence":0.6969701,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11915108561515808},{"word":"to","start":24.055,"end":24.215,"confidence":0.9988649,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11321552097797394},{"word":"go","start":24.215,"end":24.375,"confidence":0.75253606,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.14725825190544128},{"word":"to","start":24.375,"end":24.535,"confidence":0.9943684,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17624051868915558},{"word":"the","start":24.535,"end":24.695,"confidence":0.9993767,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1425829827785492},{"word":"origin","start":24.695,"end":25.095001,"confidence":0.95652306,"punctuated_word":"origin","sentiment":"neutral","sentiment_score":-0.09693976491689682},{"word":"of","start":25.095001,"end":25.255001,"confidence":0.9972818,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11484816670417786},{"word":"that","start":25.255001,"end":25.415,"confidence":0.9987179,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17555086314678192},{"word":"country","start":25.415,"end":25.915,"confidence":0.9995846,"punctuated_word":"country.","sentiment":"neutral","sentiment_score":-0.19089245796203613},{"word":"we","start":31.029999,"end":31.509998,"confidence":0.93854994,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04781428724527359},{"word":"we","start":31.509998,"end":31.83,"confidence":0.40260783,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03227466344833374},{"word":"provide","start":31.83,"end":32.23,"confidence":0.9938937,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.023917486891150475},{"word":"everything","start":32.23,"end":32.55,"confidence":0.99964345,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.008836178109049797},{"word":"here","start":32.55,"end":32.95,"confidence":0.9144714,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.023574866354465485},{"word":"but","start":32.95,"end":33.11,"confidence":0.9937051,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.022715942934155464},{"word":"the","start":33.11,"end":33.27,"confidence":0.89175063,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028840087354183197},{"word":"mobile","start":33.27,"end":33.75,"confidence":0.99694073,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.018878286704421043},{"word":"services","start":33.75,"end":34.23,"confidence":0.5167463,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.02738644927740097},{"word":"with","start":34.23,"end":34.47,"confidence":0.8714476,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03058748878538609},{"word":"an","start":34.47,"end":34.629997,"confidence":0.9985967,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.039073385298252106},{"word":"australian","start":34.629997,"end":35.11,"confidence":0.9931814,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.033289238810539246},{"word":"number","start":35.11,"end":35.51,"confidence":0.88450783,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.061735957860946655},{"word":"not","start":35.51,"end":35.989998,"confidence":0.9940771,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05455716326832771},{"word":"overseas","start":35.989998,"end":36.489998,"confidence":0.60483027,"punctuated_word":"overseas","sentiment":"neutral","sentiment_score":-0.0758102759718895},{"word":"number","start":36.629997,"end":37.129997,"confidence":0.99854463,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.09221896529197691},{"word":"okay","start":39.67,"end":39.989998,"confidence":0.99322754,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24225392937660217},{"word":"thank","start":39.989998,"end":40.149998,"confidence":0.9996804,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3850612938404083},{"word":"you","start":40.149998,"end":40.39,"confidence":0.99895275,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32122302055358887},{"word":"bye","start":40.39,"end":40.89,"confidence":0.99695295,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0538206622004509}],"paragraphs":{"transcript":"\nGood morning. Retail? Yeah. Unfortunately, we can't help you with that. You'll need to ring up India.\n\nWe can only service Australian connections. Outside of Australia, you need to go to the origin of that country. We we provide everything here, but the mobile services with an Australian number, not overseas number. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.24,"end":1.36,"sentiment":"neutral","sentiment_score":0.1367061324417591},{"text":"Retail?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.11635178327560423},{"text":"Yeah.","start":16.375,"end":16.615,"sentiment":"neutral","sentiment_score":-0.07045499980449677},{"text":"Unfortunately, we can't help you with that.","start":16.615,"end":18.375,"sentiment":"negative","sentiment_score":-0.3714475759438106},{"text":"You'll need to ring up India.","start":18.375,"end":19.815,"sentiment":"neutral","sentiment_score":-0.24755103637774786}],"sentiment":"neutral","sentiment_score":-0.22153707067756093,"num_words":17,"start":0.24,"end":19.815},{"sentences":[{"text":"We can only service Australian connections.","start":19.815,"end":22.635,"sentiment":"neutral","sentiment_score":-0.20765051742394766},{"text":"Outside of Australia, you need to go to the origin of that country.","start":22.695,"end":25.915,"sentiment":"neutral","sentiment_score":-0.13717085008437818},{"text":"We we provide everything here, but the mobile services with an Australian number, not overseas number.","start":31.029999,"end":37.129997,"sentiment":"neutral","sentiment_score":-0.0388444202253595},{"text":"Okay.","start":39.67,"end":39.989998,"sentiment":"neutral","sentiment_score":0.24225392937660217},{"text":"Thank you.","start":39.989998,"end":40.39,"sentiment":"positive","sentiment_score":0.3531421571969986}],"sentiment":"neutral","sentiment_score":-0.07110780619673039,"num_words":38,"start":19.815,"end":40.39},{"sentences":[{"text":"Bye.","start":40.39,"end":40.89,"sentiment":"neutral","sentiment_score":0.0538206622004509}],"sentiment":"neutral","sentiment_score":0.0538206622004509,"num_words":1,"start":40.39,"end":40.89}]}}]},{"alternatives":[{"transcript":"Hi. Good morning. My name is, Balde Dawson, and I'm just gonna need some information, regarding the Aetel connection that I bought from India. So do you provide the mobile phone services, or do you provide the Internet or or everything? Yep. Alright. Thank you. Thanks a lot. Goodbye.","confidence":0.9961419,"words":[{"word":"hi","start":2.96,"end":3.12,"confidence":0.85052216,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09839774668216704},{"word":"good","start":3.12,"end":3.36,"confidence":0.9992287,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.25081515312194824},{"word":"morning","start":3.36,"end":3.86,"confidence":0.9961419,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.17594566941261292},{"word":"my","start":4.72,"end":4.88,"confidence":0.7586882,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.06244770064949989},{"word":"name","start":4.88,"end":5.12,"confidence":0.9997887,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08108365535736084},{"word":"is","start":5.12,"end":5.44,"confidence":0.7116493,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.11317448318004608},{"word":"balde","start":5.7599998,"end":6.16,"confidence":0.4294929,"punctuated_word":"Balde","sentiment":"neutral","sentiment_score":0.08349807560443878},{"word":"dawson","start":6.16,"end":6.66,"confidence":0.47446018,"punctuated_word":"Dawson,","sentiment":"neutral","sentiment_score":0.06291677057743073},{"word":"and","start":7.68,"end":8.18,"confidence":0.99853504,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08486668765544891},{"word":"i'm","start":8.24,"end":8.4,"confidence":0.9983665,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08223307132720947},{"word":"just","start":8.4,"end":8.639999,"confidence":0.99676657,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10666902363300323},{"word":"gonna","start":8.639999,"end":9.139999,"confidence":0.649526,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06542683392763138},{"word":"need","start":9.84,"end":10.08,"confidence":0.60514194,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0735996663570404},{"word":"some","start":10.08,"end":10.24,"confidence":0.99914694,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.04826517403125763},{"word":"information","start":10.24,"end":10.74,"confidence":0.81959283,"punctuated_word":"information,","sentiment":"neutral","sentiment_score":0.05269022658467293},{"word":"regarding","start":11.5199995,"end":12.0199995,"confidence":0.99973303,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.054303932934999466},{"word":"the","start":12.16,"end":12.66,"confidence":0.99980694,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06901945918798447},{"word":"aetel","start":13.2,"end":13.599999,"confidence":0.53127813,"punctuated_word":"Aetel","sentiment":"neutral","sentiment_score":0.03817831352353096},{"word":"connection","start":13.599999,"end":14.0,"confidence":0.99510396,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.03605644777417183},{"word":"that","start":14.0,"end":14.24,"confidence":0.99978155,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06483491510152817},{"word":"i","start":14.24,"end":14.4,"confidence":0.99977,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05774299055337906},{"word":"bought","start":14.4,"end":14.719999,"confidence":0.9950212,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":0.077519491314888},{"word":"from","start":14.719999,"end":15.04,"confidence":0.99983656,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.033576883375644684},{"word":"india","start":15.04,"end":15.465,"confidence":0.9991913,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.038505230098962784},{"word":"so","start":26.505001,"end":26.744999,"confidence":0.98066956,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05901946499943733},{"word":"do","start":26.744999,"end":26.825,"confidence":0.99419135,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04990217089653015},{"word":"you","start":26.825,"end":26.985,"confidence":0.9994165,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.057259634137153625},{"word":"provide","start":26.985,"end":27.385,"confidence":0.9997024,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.050134800374507904},{"word":"the","start":27.385,"end":27.545,"confidence":0.981234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06793610006570816},{"word":"mobile","start":27.545,"end":28.045,"confidence":0.9998173,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.10738418251276016},{"word":"phone","start":28.38,"end":28.619999,"confidence":0.9989479,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.08469798415899277},{"word":"services","start":28.619999,"end":29.019999,"confidence":0.7290084,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":-0.07842792570590973},{"word":"or","start":29.019999,"end":29.26,"confidence":0.9994603,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05516280233860016},{"word":"do","start":29.26,"end":29.42,"confidence":0.9998078,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04671316966414451},{"word":"you","start":29.42,"end":29.5,"confidence":0.99656206,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.056588344275951385},{"word":"provide","start":29.5,"end":29.82,"confidence":0.9994721,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.05946117639541626},{"word":"the","start":29.82,"end":29.98,"confidence":0.99832207,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08986233919858932},{"word":"internet","start":29.98,"end":30.46,"confidence":0.9657447,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.08679301291704178},{"word":"or","start":30.46,"end":30.699999,"confidence":0.75315946,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08921212702989578},{"word":"or","start":30.699999,"end":30.939999,"confidence":0.85480183,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09049781411886217},{"word":"everything","start":30.939999,"end":31.439999,"confidence":0.9637854,"punctuated_word":"everything?","sentiment":"neutral","sentiment_score":-0.09158425778150558},{"word":"yep","start":33.5,"end":34.0,"confidence":0.99248457,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.018266459926962852},{"word":"alright","start":37.66,"end":38.16,"confidence":0.9973495,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1689969003200531},{"word":"thank","start":38.22,"end":38.46,"confidence":0.9985207,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5045003890991211},{"word":"you","start":38.46,"end":38.62,"confidence":0.9991682,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4096479415893554},{"word":"thanks","start":38.62,"end":38.94,"confidence":0.9952165,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6137871742248535},{"word":"a","start":38.94,"end":39.02,"confidence":0.5615991,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.571081280708313},{"word":"lot","start":39.02,"end":39.52,"confidence":0.9969522,"punctuated_word":"lot.","sentiment":"positive","sentiment_score":0.5674161911010742},{"word":"goodbye","start":40.379997,"end":40.879997,"confidence":0.9816824,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.1652168482542038}],"paragraphs":{"transcript":"\nHi. Good morning. My name is, Balde Dawson, and I'm just gonna need some information, regarding the Aetel connection that I bought from India. So do you provide the mobile phone services, or do you provide the Internet or or everything? Yep.\n\nAlright. Thank you. Thanks a lot. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.09839774668216704},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.21338041126728058},{"text":"My name is, Balde Dawson, and I'm just gonna need some information, regarding the Aetel connection that I bought from India.","start":4.72,"end":15.465,"sentiment":"neutral","sentiment_score":0.06602900155952998},{"text":"So do you provide the mobile phone services, or do you provide the Internet or or everything?","start":26.505001,"end":31.439999,"sentiment":"neutral","sentiment_score":-0.07180219450417687},{"text":"Yep.","start":33.5,"end":34.0,"sentiment":"neutral","sentiment_score":-0.018266459926962852}],"sentiment":"neutral","sentiment_score":0.016020567511164006,"num_words":42,"start":2.96,"end":34.0},{"sentences":[{"text":"Alright.","start":37.66,"end":38.16,"sentiment":"neutral","sentiment_score":0.1689969003200531},{"text":"Thank you.","start":38.22,"end":38.62,"sentiment":"positive","sentiment_score":0.4570741653442383},{"text":"Thanks a lot.","start":38.62,"end":39.52,"sentiment":"positive","sentiment_score":0.5840948820114136},{"text":"Goodbye.","start":40.379997,"end":40.879997,"sentiment":"neutral","sentiment_score":0.1652168482542038}],"sentiment":"positive","sentiment_score":0.42866381789956776,"num_words":7,"start":37.66,"end":40.879997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Retail?\n\nChannel 1: Hi. Good morning. My name is, Balde Dawson, and I'm just gonna need some information, regarding the Aetel connection that I bought from India.\n\nChannel 0: Yeah. Unfortunately, we can't help you with that. You'll need to ring up India. We can only service Australian connections. Outside of Australia, you need to go to the origin of that country.\n\nChannel 1: So do you provide the mobile phone services, or do you provide the Internet or or everything?\n\nChannel 0: We we provide everything here, but the mobile\n\nChannel 1: Yep.\n\nChannel 0: services with an Australian number, not overseas number.\n\nChannel 1: Alright. Thank you. Thanks a lot.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Goodbye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.24,"end":1.36,"sentiment":"neutral","sentiment_score":0.1367061324417591},{"text":"Retail?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.11635178327560423}],"sentiment":"neutral","sentiment_score":0.12992134938637415,"channel":0,"num_words":3,"start":0.24,"end":1.86},{"sentences":[{"text":"Hi.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.09839774668216704},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.21338041126728058},{"text":"My name is, Balde Dawson, and I'm just gonna need some information, regarding the Aetel connection that I bought from India.","start":4.72,"end":15.465,"sentiment":"neutral","sentiment_score":0.06602900155952998}],"sentiment":"neutral","sentiment_score":0.07965698341528575,"channel":1,"num_words":24,"start":2.96,"end":15.465},{"sentences":[{"text":"Yeah.","start":16.375,"end":16.615,"sentiment":"neutral","sentiment_score":-0.07045499980449677},{"text":"Unfortunately, we can't help you with that.","start":16.615,"end":18.375,"sentiment":"negative","sentiment_score":-0.3714475759438106},{"text":"You'll need to ring up India.","start":18.375,"end":19.815,"sentiment":"neutral","sentiment_score":-0.24755103637774786},{"text":"We can only service Australian connections.","start":19.815,"end":22.635,"sentiment":"neutral","sentiment_score":-0.20765051742394766},{"text":"Outside of Australia, you need to go to the origin of that country.","start":22.695,"end":25.915,"sentiment":"neutral","sentiment_score":-0.13717085008437818}],"sentiment":"neutral","sentiment_score":-0.2177278304641897,"channel":0,"num_words":33,"start":16.375,"end":25.915},{"sentences":[{"text":"So do you provide the mobile phone services, or do you provide the Internet or or everything?","start":26.505001,"end":31.439999,"sentiment":"neutral","sentiment_score":-0.07180219450417687}],"sentiment":"neutral","sentiment_score":-0.07180219450417687,"channel":1,"num_words":17,"start":26.505001,"end":31.439999},{"sentences":[{"text":"We we provide everything here, but the mobile","start":31.029999,"end":33.75,"sentiment":"neutral","sentiment_score":-0.0258564748801291}],"sentiment":"neutral","sentiment_score":-0.0258564748801291,"channel":0,"num_words":8,"start":31.029999,"end":33.75},{"sentences":[{"text":"Yep.","start":33.5,"end":34.0,"sentiment":"neutral","sentiment_score":-0.018266459926962852}],"sentiment":"neutral","sentiment_score":-0.018266459926962852,"channel":1,"num_words":1,"start":33.5,"end":34.0},{"sentences":[{"text":"services with an Australian number, not overseas number.","start":33.75,"end":37.129997,"sentiment":"neutral","sentiment_score":-0.0518323655705899}],"sentiment":"neutral","sentiment_score":-0.0518323655705899,"channel":0,"num_words":8,"start":33.75,"end":37.129997},{"sentences":[{"text":"Alright.","start":37.66,"end":38.16,"sentiment":"neutral","sentiment_score":0.1689969003200531},{"text":"Thank you.","start":38.22,"end":38.62,"sentiment":"positive","sentiment_score":0.4570741653442383},{"text":"Thanks a lot.","start":38.62,"end":39.52,"sentiment":"positive","sentiment_score":0.5840948820114136}],"sentiment":"positive","sentiment_score":0.47257164617379505,"channel":1,"num_words":6,"start":37.66,"end":39.52},{"sentences":[{"text":"Okay.","start":39.67,"end":39.989998,"sentiment":"neutral","sentiment_score":0.24225392937660217},{"text":"Thank you.","start":39.989998,"end":40.39,"sentiment":"positive","sentiment_score":0.3531421571969986}],"sentiment":"neutral","sentiment_score":0.31617941459019977,"channel":0,"num_words":3,"start":39.67,"end":40.39},{"sentences":[{"text":"Goodbye.","start":40.379997,"end":40.879997,"sentiment":"neutral","sentiment_score":0.1652168482542038}],"sentiment":"neutral","sentiment_score":0.1652168482542038,"channel":1,"num_words":1,"start":40.379997,"end":40.879997},{"sentences":[{"text":"Bye.","start":40.39,"end":40.89,"sentiment":"neutral","sentiment_score":0.0538206622004509}],"sentiment":"neutral","sentiment_score":0.0538206622004509,"channel":0,"num_words":1,"start":40.39,"end":40.89}]},"summary":{"result":"success","short":"The customer, B Leadership, calls the representative to inquire about the Aetel connection he purchased from India. The representative informs him that they only service Australian connections and provides him with information about the mobile phone services and internet. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"My name is, Balde Dawson, and I'm just gonna need some information, regarding the Aetel connection that I bought from India. Yeah.","start_word":6,"end_word":27,"intents":[{"intent":"Request information on aetel connection","confidence_score":0.040407352}]},{"text":"So do you provide the mobile phone services, or do you provide the Internet or or everything?","start_word":60,"end_word":76,"intents":[{"intent":"Provide mobile phone services","confidence_score":0.24702975}]}]},"sentiments":{"segments":[{"text":"Good morning. Retail? Hi. Good morning. My name is, Balde Dawson, and I'm just gonna need some information, regarding the Aetel connection that I bought from India. Yeah.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.07739651203155518},{"text":"Unfortunately, we can't help you with that.","start_word":28,"end_word":34,"sentiment":"negative","sentiment_score":-0.35919106006622314},{"text":"You'll need to ring up India. We can only service Australian connections. Outside of Australia, you need to go to the origin of that country. So do you provide the mobile phone services, or do you provide the Internet or or everything? We we provide everything here, but the mobile Yep. services with an Australian number, not overseas number. Alright.","start_word":35,"end_word":94,"sentiment":"neutral","sentiment_score":-0.1024136021733284},{"text":"Thank you. Thanks a lot.","start_word":95,"end_word":99,"sentiment":"positive","sentiment_score":0.5268223285675049},{"text":"Okay.","start_word":100,"end_word":100,"sentiment":"neutral","sentiment_score":0.24225392937660217},{"text":"Thank you.","start_word":101,"end_word":102,"sentiment":"positive","sentiment_score":0.3425024449825287},{"text":"Goodbye. Bye.","start_word":103,"end_word":104,"sentiment":"neutral","sentiment_score":0.1256064921617508}],"average":{"sentiment":"neutral","sentiment_score":-0.012004305521647137}}}}