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Because there's a lot of networks available to provide you service like NBN, Supa, Linham. It's an I'm sorry? Neo Loop. Oh, okay. Got it. Here's what I'm going to do. Have you already checked our site? Because our activation or ordering process should be done through our site. Because further options with the plan, prices, and contract should be selected. Because if you are an NBN, we do have oh, okay. So let me just get your address, and then I will endorse it to our tech team. That way, they can confirm which network is serviceable to your address. In that way, you can correctly check out your order from our site. K? One moment here. Go ahead with your address, please. Ninety Alexander Road, Travancore. Thank you. 3033. And may I have your first name, please? Ankit. Okay. Thank you, Ankit. So I'll call you back as soon as I've got a response from our tech team confirming which network is enabled to your address so you can proceed in checking out your plan. Okay? Alright. Thank you. Talk to you soon, Ankit. 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How may I help you today? Okay. That's great to hear. And have you already confirmed which network is your service?\n\nBecause there's a lot of networks available to provide you service like NBN, Supa, Linham. It's an I'm sorry? Neo Loop. Oh, okay. Got it.\n\nHere's what I'm going to do. Have you already checked our site? Because our activation or ordering process should be done through our site. Because further options with the plan, prices, and contract should be selected. Because if you are an NBN, we do have oh, okay.\n\nSo let me just get your address, and then I will endorse it to our tech team. That way, they can confirm which network is serviceable to your address. In that way, you can correctly check out your order from our site. K? One moment here.\n\nGo ahead with your address, please. Ninety Alexander Road, Travancore. Thank you. 3033. And may I have your first name, please?\n\nAnkit. Okay. Thank you, Ankit. So I'll call you back as soon as I've got a response from our tech team confirming which network is enabled to your address so you can proceed in checking out your plan. Okay?\n\nAlright. Thank you. Talk to you soon, Ankit. Have a good one.","paragraphs":[{"sentences":[{"text":"This is Erichal accounts department.","start":0.16,"end":1.68,"sentiment":"neutral","sentiment_score":0.08681093528866768},{"text":"How may I help you today?","start":1.68,"end":2.98,"sentiment":"neutral","sentiment_score":0.14255686104297638},{"text":"Okay.","start":14.315001,"end":14.795,"sentiment":"positive","sentiment_score":0.43076789379119873},{"text":"That's great to hear.","start":14.795,"end":15.755,"sentiment":"positive","sentiment_score":0.7561601251363754},{"text":"And have you already confirmed which network is your service?","start":15.755,"end":21.055,"sentiment":"neutral","sentiment_score":0.17942647263407707}],"sentiment":"neutral","sentiment_score":0.2515026524376411,"num_words":26,"start":0.16,"end":21.055},{"sentences":[{"text":"Because there's a lot of networks available to provide you service like NBN, Supa, 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Hi. I'm looking to get my NBN connected for Property 93 Mount Alexander Road in Travancore. It's Neo Loop. Neo Loop.\n\nYep. It it's a fiber optic, actually. I'm not sure whether it's NBN or not. I don't know what it is. Yep.\n\nYep. 90 Mount Alexander Road. Travancore. Travancore, C R T R A V A N C O R e, 3032. Ankit, a n k I t.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.08767306059598923},{"text":"Hi.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.09268709272146224},{"text":"I'm looking to get my NBN connected for Property 93 Mount Alexander Road in Travancore.","start":4.64,"end":12.66,"sentiment":"neutral","sentiment_score":0.08586509898304939},{"text":"It's Neo Loop.","start":29.57,"end":31.509998,"sentiment":"neutral","sentiment_score":0.02887657346824805},{"text":"Neo Loop.","start":38.61,"end":39.405,"sentiment":"neutral","sentiment_score":-0.0016028389800339937}],"sentiment":"neutral","sentiment_score":0.0705345763867213,"num_words":22,"start":4.08,"end":39.405},{"sentences":[{"text":"Yep.","start":42.684998,"end":43.184998,"sentiment":"neutral","sentiment_score":0.0543828122317791},{"text":"It it's a fiber optic, actually.","start":69.485,"end":71.085,"sentiment":"neutral","sentiment_score":-0.03337565064430237},{"text":"I'm not sure whether it's NBN or not.","start":71.085,"end":72.685,"sentiment":"neutral","sentiment_score":-0.13195214793086052},{"text":"I don't know what it is.","start":72.685,"end":73.825,"sentiment":"neutral","sentiment_score":-0.1403731033205986},{"text":"Yep.","start":92.86,"end":93.34,"sentiment":"neutral","sentiment_score":0.03795915096998215}],"sentiment":"neutral","sentiment_score":-0.09117126109247858,"num_words":22,"start":42.684998,"end":93.34},{"sentences":[{"text":"Yep.","start":93.34,"end":93.84,"sentiment":"neutral","sentiment_score":0.033831968903541565},{"text":"90 Mount Alexander Road.","start":98.295,"end":103.674995,"sentiment":"neutral","sentiment_score":0.022055636625736952},{"text":"Travancore.","start":107.575,"end":108.075,"sentiment":"neutral","sentiment_score":0.02841312438249588},{"text":"Travancore, C R T R A V A N C O R e, 3032.","start":111.18,"end":119.04,"sentiment":"neutral","sentiment_score":0.028443316529904093},{"text":"Ankit, a n k I t.","start":123.895004,"end":125.675,"sentiment":"neutral","sentiment_score":0.017703729060788948}],"sentiment":"neutral","sentiment_score":0.02518832482970678,"num_words":26,"start":93.34,"end":125.675},{"sentences":[{"text":"Okay.","start":144.10294,"end":144.60294,"sentiment":"neutral","sentiment_score":0.3063179850578308}],"sentiment":"neutral","sentiment_score":0.3063179850578308,"num_words":1,"start":144.10294,"end":144.60294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This is Erichal accounts department. How may I help you today?\n\nChannel 1: Yes. Hi. I'm looking to get my NBN connected for Property 93 Mount Alexander Road in Travancore.\n\nChannel 0: Okay. That's great to hear. And have you already confirmed which network is your service? Because there's a lot of networks available to provide you service like NBN, Supa, Linham.\n\nChannel 1: It's Neo Loop.\n\nChannel 0: It's an I'm sorry?\n\nChannel 1: Neo Loop.\n\nChannel 0: Neo Loop.\n\nChannel 1: Yep.\n\nChannel 0: Oh, okay. Got it. Here's what I'm going to do. Have you already checked our site? Because our activation or ordering process should be done through our site.\n\nBecause further options with the plan, prices, and contract should be selected. Because if you are an NBN,\n\nChannel 1: It\n\nChannel 0: we\n\nChannel 1: it's\n\nChannel 0: do\n\nChannel 1: a fiber\n\nChannel 0: have\n\nChannel 1: optic, actually. I'm not sure whether it's NBN or not. I don't know what it is.\n\nChannel 0: oh, okay. So let me just get your address, and then I will endorse it to our tech team. That way, they can confirm which network is serviceable to your address. In that way, you can correctly check out your order from our site.\n\nChannel 1: Yep.\n\nChannel 0: K?\n\nChannel 1: Yep.\n\nChannel 0: One moment here. Go ahead with your address, please.\n\nChannel 1: 90\n\nChannel 0: Ninety Alexander\n\nChannel 1: Mount Alexander Road.\n\nChannel 0: Road,\n\nChannel 1: Travancore.\n\nChannel 0: Travancore.\n\nChannel 1: Travancore, C R T R A V A N C O R\n\nChannel 0: Thank you.\n\nChannel 1: e, 3032.\n\nChannel 0: 3033. And may I have your first name, please?\n\nChannel 1: Ankit, a n k I t.\n\nChannel 0: Ankit. Okay. Thank you, Ankit. So I'll call you back as soon as I've got a response from our tech team confirming which network is enabled to your address so you can proceed in checking out your plan. Okay?\n\nAlright. Thank you. Talk to you soon, Ankit. Have a\n\nChannel 1: Okay.\n\nChannel 0: good one.","paragraphs":[{"sentences":[{"text":"This is Erichal accounts department.","start":0.16,"end":1.68,"sentiment":"neutral","sentiment_score":0.08681093528866768},{"text":"How may I help you today?","start":1.68,"end":2.98,"sentiment":"neutral","sentiment_score":0.14255686104297638}],"sentiment":"neutral","sentiment_score":0.11721780388192697,"channel":0,"num_words":11,"start":0.16,"end":2.98},{"sentences":[{"text":"Yes.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.08767306059598923},{"text":"Hi.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.09268709272146224},{"text":"I'm looking to get my NBN connected for Property 93 Mount Alexander Road in 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fiber","start":69.965,"end":70.445,"sentiment":"neutral","sentiment_score":-0.030670116655528545}],"sentiment":"neutral","sentiment_score":-0.030670116655528545,"channel":1,"num_words":2,"start":69.965,"end":70.445},{"sentences":[{"text":"have","start":70.05,"end":70.29,"sentiment":"neutral","sentiment_score":-0.040006496012210846}],"sentiment":"neutral","sentiment_score":-0.040006496012210846,"channel":0,"num_words":1,"start":70.05,"end":70.29},{"sentences":[{"text":"optic, actually.","start":70.445,"end":71.085,"sentiment":"neutral","sentiment_score":-0.04718347266316414},{"text":"I'm not sure whether it's NBN or not.","start":71.085,"end":72.685,"sentiment":"neutral","sentiment_score":-0.13195214793086052},{"text":"I don't know what it is.","start":72.685,"end":73.825,"sentiment":"neutral","sentiment_score":-0.1403731033205986}],"sentiment":"neutral","sentiment_score":-0.12451392179355025,"channel":1,"num_words":16,"start":70.445,"end":73.825},{"sentences":[{"text":"oh, okay.","start":74.634995,"end":75.455,"sentiment":"neutral","sentiment_score":0.043499818071722984},{"text":"So let me just get your address, and then I will endorse it to our tech team.","start":75.595,"end":81.755,"sentiment":"neutral","sentiment_score":0.10479631472159834},{"text":"That way, they can confirm which network is serviceable to your address.","start":81.755,"end":86.174995,"sentiment":"neutral","sentiment_score":0.1310962705562512},{"text":"In that way, you can correctly check out your order from our 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here.","start":93.380005,"end":94.520004,"sentiment":"neutral","sentiment_score":0.031049999097983044},{"text":"Go ahead with your address, please.","start":95.46,"end":97.64,"sentiment":"neutral","sentiment_score":0.03143337151656548}],"sentiment":"neutral","sentiment_score":0.03130558071037134,"channel":0,"num_words":9,"start":93.380005,"end":97.64},{"sentences":[{"text":"90","start":98.295,"end":98.795,"sentiment":"neutral","sentiment_score":0.016972599551081657}],"sentiment":"neutral","sentiment_score":0.016972599551081657,"channel":1,"num_words":1,"start":98.295,"end":98.795},{"sentences":[{"text":"Ninety Alexander","start":100.064995,"end":100.805,"sentiment":"neutral","sentiment_score":0.021227574907243252}],"sentiment":"neutral","sentiment_score":0.021227574907243252,"channel":0,"num_words":2,"start":100.064995,"end":100.805},{"sentences":[{"text":"Mount Alexander 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The agent asks if the customer has already confirmed which network is serviceable and will call the customer back to confirm. The agent takes the customer's address and promises to call the customer back once they have a confirmation from the tech team."},"intents":{"segments":[{"text":"I'm looking to get my NBN connected for Property 93 Mount Alexander Road in Travancore. Okay.","start_word":13,"end_word":28,"intents":[{"intent":"Connect nbn to property 93 levander road","confidence_score":0.0006817664}]},{"text":"Have you already checked our site? Because our activation or ordering process should be done through our site. Because further options with the plan, prices, and contract should be selected.","start_word":80,"end_word":109,"intents":[{"intent":"Check site and get address","confidence_score":0.0007548726}]},{"text":"Talk to you soon, Ankit. Have a Okay. good one.","start_word":277,"end_word":286,"intents":[{"intent":"End call","confidence_score":0.273736}]}]},"sentiments":{"segments":[{"text":"This is Erichal accounts department. How may I help you today? Yes. Hi. I'm looking to get my NBN connected for Property 93 Mount Alexander Road in Travancore.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.09582008421421052},{"text":"Okay. That's great to hear.","start_word":28,"end_word":32,"sentiment":"positive","sentiment_score":0.6709766387939453},{"text":"And have you already confirmed which network is your service? Because there's a lot of networks available to provide you service like NBN, Supa, Linham. It's Neo Loop. It's an I'm sorry? Neo Loop. Neo Loop. Yep. Oh, okay. Got it. Here's what I'm going to do. Have you already checked our site? Because our activation or ordering process should be done through our site. Because further options with the plan, prices, and contract should be selected. Because if you are an NBN, It we it's do a fiber have optic, actually. I'm not sure whether it's NBN or not. I don't know what it is. oh, okay. So let me just get your address, and then I will endorse it to our tech team. That way, they can confirm which network is serviceable to your address. In that way, you can correctly check out your order from our site. Yep. K? Yep. One moment here. Go ahead with your address, please. 90 Ninety Alexander Mount Alexander Road. Road, Travancore. Travancore. Travancore, C R T R A V A N C O R Thank you. e, 3032. 3033. And may I have your first name, please? Ankit, a n k I t. Ankit. Okay. Thank you, Ankit. So I'll call you back as soon as I've got a response from our tech team confirming which network is enabled to your address so you can proceed in checking out your plan. Okay? Alright. Thank you. Talk to you soon, Ankit. Have a Okay.","start_word":33,"end_word":284,"sentiment":"neutral","sentiment_score":0.07767915725708008},{"text":"good one.","start_word":285,"end_word":286,"sentiment":"positive","sentiment_score":0.40445786714553833}],"average":{"sentiment":"neutral","sentiment_score":0.09414096190550617}}}}