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Can I give you his account number to start with? Thank you. So it's 24278061. It's under Maria Almeda. Thank you. Correct. Yeah. Absolutely. It's under Oakview Financial for both. With this one here, so at the end of June, we did request a 10,000 withdrawal for the client. That obviously hasn't happened, and we had initially put sell downs through for that withdrawal to be processed. It looks like those buyers have gone through, pension payments have gone through, and the funds are being reinvested again. He does have quite a substantial amount of cash here, and we have now also placed further, sales to have that money paid down. I'm just looking to try and get this processed as quickly as possible because his client needs that money. It's now been nearly a month since we put the request through. Mhmm. Yep. Yeah. We've just preprocessed the sales so some more cash can be drawn down. And, normally, when it's less than 80% of the super balance, we're able to get some sort of approval to go into negative cash so the client can receive the payment as quickly as possible. Yeah. It is. Yeah. Yeah. Just because it's been nearly a month, and he's really in desperate need of this money now. He wasn't so desperate before. Now he is actually needing it. Mhmm. Yes. It was. Yeah. Yeah. Absolutely. Yeah. So the fund the client is trying to pay some bills that he has owing. And he's a pensioner, unfortunately, so he just needs that extra funds. That was about the June 24, and we had submitted sales so that that money could be paid around that time. Mhmm. Yes. Yep. Yep. Fantastic. Yeah. Absolutely. Thank you so much. That's okay. Okay. Yep. Okay. So when should that be expected to be withdrawn as long as that approval's gone through? Yeah. Yeah. That'd be perfect. I'm happy to hold. Not a problem at all. That's okay. Thank you. Okay. Perfect. Thank you so much for that. No. That's everything. Thank you. Appreciate it. Thanks. See you later. 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This is Dana from OQ Financial. How are you today? Yeah. Good.\n\nThank you. Thanks for asking. I just have a bit of a a problem with a mutual client. Can I give you his account number to start with? Thank you.\n\nSo it's 24278061. It's under Maria Almeda. Thank you. Correct. Yeah.\n\nAbsolutely. It's under Oakview Financial for both. With this one here, so at the end of June, we did request a 10,000 withdrawal for the client. That obviously hasn't happened, and we had initially put sell downs through for that withdrawal to be processed. It looks like those buyers have gone through, pension payments have gone through, and the funds are being reinvested again.\n\nHe does have quite a substantial amount of cash here, and we have now also placed further, sales to have that money paid down. I'm just looking to try and get this processed as quickly as possible because his client needs that money. It's now been nearly a month since we put the request through. Mhmm. Yep.\n\nYeah. We've just preprocessed the sales so some more cash can be drawn down. And, normally, when it's less than 80% of the super balance, we're able to get some sort of approval to go into negative cash so the client can receive the payment as quickly as possible. Yeah. It is.\n\nYeah. Yeah. Just because it's been nearly a month, and he's really in desperate need of this money now. He wasn't so desperate before. Now he is actually needing it.\n\nMhmm. Yes. It was. Yeah. Yeah.\n\nAbsolutely. Yeah. So the fund the client is trying to pay some bills that he has owing. And he's a pensioner, unfortunately, so he just needs that extra funds. That was about the June 24, and we had submitted sales so that that money could be paid around that time.\n\nMhmm. Yes. Yep. Yep. Fantastic.\n\nYeah. Absolutely. Thank you so much. That's okay. Okay.\n\nYep. Okay. So when should that be expected to be withdrawn as long as that approval's gone through? Yeah. Yeah.\n\nThat'd be perfect. I'm happy to hold. Not a problem at all. That's okay. Thank you.\n\nOkay. Perfect. Thank you so much for that. No. That's everything.\n\nThank you. Appreciate it. Thanks. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":70.875,"end":71.115,"sentiment":"neutral","sentiment_score":0.2053033709526062},{"text":"This is Dana from OQ Financial.","start":71.115,"end":72.895004,"sentiment":"neutral","sentiment_score":0.2705669278899829},{"text":"How are you today?","start":72.955,"end":75.990005,"sentiment":"positive","sentiment_score":0.3516639322042465},{"text":"Yeah.","start":76.770004,"end":77.170006,"sentiment":"neutral","sentiment_score":0.1740705370903015},{"text":"Good.","start":77.170006,"end":77.41,"sentiment":"positive","sentiment_score":0.3664191961288452}],"sentiment":"neutral","sentiment_score":0.2904500307945105,"num_words":13,"start":70.875,"end":77.41},{"sentences":[{"text":"Thank you.","start":77.41,"end":77.73,"sentiment":"positive","sentiment_score":0.4203597754240036},{"text":"Thanks for asking.","start":77.73,"end":78.71001,"sentiment":"positive","sentiment_score":0.4273999333381653},{"text":"I just have a bit of a a problem with a mutual client.","start":78.93,"end":82.130005,"sentiment":"neutral","sentiment_score":-0.2073708910208482},{"text":"Can I give you his account number to start with?","start":82.130005,"end":84.39,"sentiment":"neutral","sentiment_score":-0.050584116205573085},{"text":"Thank you.","start":86.29,"end":87.744995,"sentiment":"neutral","sentiment_score":0.09154989942908287}],"sentiment":"neutral","sentiment_score":-0.029854786520202955,"num_words":30,"start":77.41,"end":87.744995},{"sentences":[{"text":"So it's 24278061.","start":87.744995,"end":92.465,"sentiment":"neutral","sentiment_score":0.02693868800997734},{"text":"It's under Maria Almeda.","start":92.465,"end":94.244995,"sentiment":"neutral","sentiment_score":0.023445194121450186},{"text":"Thank 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Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you'd like to request a callback, dial 2. Hello. Welcome to Hot twenty four. You're speaking to Manashe. How can I help you today? I'm doing well. And yourself? Of course. Okay. Perfect. Thank you for confirming. And then we're calling from the broker sorry, from the adviser's office. And just a listed adviser and dealer group, please. Okay. Perfect. And how can I assist you today, Dana? Okay. I can see right now that they've got $11,825 in cleared cash, but there will be a minimum cash on the account. I'm just going to check and see what that is. One moment. I'm just checking the cash balance. Okay. So on this account, when it comes to withdrawing because you've got the cells in place. Okay. Was that what you were requesting today, to do that? No. Of course. I understand. Yeah. So I can put I'll send you a request for that. It is case by case approval. So what I will do is I will get that prepared. Because I can see he had sent us an email about withdrawing it. And it was it just for 10,000 still? Okay. I will get this prepared, and then I'll need just a few more details to put that request through. Okay. So in order for me to request this, I'll just need to put through the reasoning. Mhmm. And the of course. And you said that the original withdrawal request. Okay. I'm just noting this down. And then I'll confirm the trades in place. I can see it has this sell down. So I'll add that in. Just one moment. I'm just pulling up the details. Let me just see if there's anything else I need from yourself. I know you've already confirmed majority of the details. What I'll do is I'll just put you on a brief hold whilst I enter in the form, and then I'll give you the reference number for it so that you can refer back to it if you need to. Is it okay if I put you on a brief hold, Dana? Okay. It won't be long. Thank you for holding. So in this case, this one won't actually need a minimum, sorry, a negative cash withdrawal because there's an it's like sufficient cleared funds to just reduce the minimum. So I've just sent that request out, and I'm just waiting on approval from my from my team leader. But because there's $11,825 on the account in cash, if this gets approved to reduce the minimum, then you'll be able to go through with the 10,000 withdrawal. Correct. Yes. I'm just waiting on the approval now. I think they might be in a meeting. But if you don't mind waiting on the phone, I can confirm whether that's been approved. Okay. Perfect. I'll just put you on another brief hold. Thank you for holding, Dana. So I've now just reduced the minimum balance, so you should be able to process through that withdrawal now. That's alright. Was there anything else that I can assist with today? Okay. Have a good day. 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to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you'd like to request a callback, dial 2. Hello. Welcome to Hot twenty four. You're speaking to Manashe. How can I help you today?\n\nI'm doing well. And yourself? Of course. Okay. Perfect.\n\nThank you for confirming. And then we're calling from the broker sorry, from the adviser's office. And just a listed adviser and dealer group, please. Okay. Perfect.\n\nAnd how can I assist you today, Dana? Okay. I can see right now that they've got $11,825 in cleared cash, but there will be a minimum cash on the account. I'm just going to check and see what that is. One moment.\n\nI'm just checking the cash balance. Okay. So on this account, when it comes to withdrawing because you've got the cells in place. Okay. Was that what you were requesting today, to do that?\n\nNo. Of course. I understand. Yeah. So I can put I'll send you a request for that.\n\nIt is case by case approval. So what I will do is I will get that prepared. Because I can see he had sent us an email about withdrawing it. And it was it just for 10,000 still? Okay.\n\nI will get this prepared, and then I'll need just a few more details to put that request through. Okay. So in order for me to request this, I'll just need to put through the reasoning. Mhmm. And the of course.\n\nAnd you said that the original withdrawal request. Okay. I'm just noting this down. And then I'll confirm the trades in place. I can see it has this sell down.\n\nSo I'll add that in. Just one moment. I'm just pulling up the details. Let me just see if there's anything else I need from yourself. I know you've already confirmed majority of the details.\n\nWhat I'll do is I'll just put you on a brief hold whilst I enter in the form, and then I'll give you the reference number for it so that you can refer back to it if you need to. Is it okay if I put you on a brief hold, Dana? Okay. It won't be long. Thank you for holding.\n\nSo in this case, this one won't actually need a minimum, sorry, a negative cash withdrawal because there's an it's like sufficient cleared funds to just reduce the minimum. So I've just sent that request out, and I'm just waiting on approval from my from my team leader. But because there's $11,825 on the account in cash, if this gets approved to reduce the minimum, then you'll be able to go through with the 10,000 withdrawal. Correct. Yes.\n\nI'm just waiting on the approval now. I think they might be in a meeting. But if you don't mind waiting on the phone, I can confirm whether that's been approved. Okay. Perfect.\n\nI'll just put you on another brief hold. Thank you for holding, Dana. So I've now just reduced the minimum balance, so you should be able to process through that withdrawal now. That's alright. Was there anything else that I can assist with today?\n\nOkay. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":1.1999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.15164041817188262},{"text":"Please note your call may be recorded for training and quality purposes.","start":3.12,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.030125406725953024},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":7.3599997,"end":11.3,"sentiment":"neutral","sentiment_score":-0.07311853975988925},{"text":"Stay on the line, and our team will be with you shortly.","start":11.759999,"end":14.42,"sentiment":"neutral","sentiment_score":0.017398855260883767},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":14.945,"end":17.845,"sentiment":"neutral","sentiment_score":-0.010669551112435081}],"sentiment":"neutral","sentiment_score":-0.012174611162793423,"num_words":56,"start":1.1999999,"end":17.845},{"sentences":[{"text":"If you'd like to request a callback, dial 2.","start":18.065,"end":20.885,"sentiment":"neutral","sentiment_score":-0.013247842486533854},{"text":"Hello.","start":66.65,"end":67.05,"sentiment":"neutral","sentiment_score":0.04870620369911194},{"text":"Welcome to Hot twenty four.","start":67.05,"end":68.09,"sentiment":"neutral","sentiment_score":0.11777319014072418},{"text":"You're speaking to Manashe.","start":68.09,"end":69.15,"sentiment":"neutral","sentiment_score":0.19563467428088188},{"text":"How can I help you today?","start":69.21,"end":70.43,"sentiment":"neutral","sentiment_score":0.23372766127189}],"sentiment":"neutral","sentiment_score":0.10812984947115183,"num_words":25,"start":18.065,"end":70.43},{"sentences":[{"text":"I'm doing well.","start":74.935005,"end":75.735,"sentiment":"positive","sentiment_score":0.42514506975809735},{"text":"And yourself?","start":75.735,"end":76.395004,"sentiment":"neutral","sentiment_score":0.1220361590385437},{"text":"Of course.","start":85.095,"end":85.68,"sentiment":"neutral","sentiment_score":0.011806758120656013},{"text":"Okay.","start":95.92,"end":96.42,"sentiment":"neutral","sentiment_score":0.10948708653450012},{"text":"Perfect.","start":96.48,"end":96.96,"sentiment":"neutral","sentiment_score":0.3091583847999573}],"sentiment":"neutral","sentiment_score":0.21797405721412766,"num_words":9,"start":74.935005,"end":96.96},{"sentences":[{"text":"Thank you for confirming.","start":96.96,"end":98.1,"sentiment":"positive","sentiment_score":0.4351619705557823},{"text":"And then we're calling from the broker sorry, from the adviser's office.","start":99.695,"end":103.55499,"sentiment":"neutral","sentiment_score":0.02758757071569562},{"text":"And just a listed adviser and dealer group, please.","start":106.174995,"end":109.55499,"sentiment":"neutral","sentiment_score":0.012490304807821909},{"text":"Okay.","start":114.88,"end":115.28,"sentiment":"neutral","sentiment_score":0.08143238723278046},{"text":"Perfect.","start":115.28,"end":115.78,"sentiment":"neutral","sentiment_score":0.2966368496417999}],"sentiment":"neutral","sentiment_score":0.09489558188727608,"num_words":27,"start":96.96,"end":115.78},{"sentences":[{"text":"And how can I assist you today, Dana?","start":116.0,"end":117.939995,"sentiment":"neutral","sentiment_score":0.15022234711796045},{"text":"Okay.","start":154.60501,"end":155.005,"sentiment":"neutral","sentiment_score":-0.07795204222202301},{"text":"I can see right now that they've got $11,825 in cleared cash, but there will be a minimum cash on the account.","start":155.005,"end":166.52501,"sentiment":"neutral","sentiment_score":-0.10749682077122005},{"text":"I'm just going to check and see what that is.","start":166.52501,"end":168.9,"sentiment":"neutral","sentiment_score":0.00568322679027915},{"text":"One moment.","start":176.9,"end":177.54,"sentiment":"neutral","sentiment_score":0.004444553982466459}],"sentiment":"neutral","sentiment_score":-0.027334463869243167,"num_words":43,"start":116.0,"end":177.54},{"sentences":[{"text":"I'm just checking the cash balance.","start":177.54,"end":179.07999,"sentiment":"neutral","sentiment_score":0.020549987132350605},{"text":"Okay.","start":189.185,"end":189.685,"sentiment":"neutral","sentiment_score":0.048294976353645325},{"text":"So on this account, when it comes to withdrawing because you've got the cells in place.","start":189.905,"end":197.36499,"sentiment":"neutral","sentiment_score":0.0433367092628032},{"text":"Okay.","start":212.445,"end":212.685,"sentiment":"neutral","sentiment_score":0.05091065540909767},{"text":"Was that what you were requesting today, to do that?","start":212.685,"end":216.065,"sentiment":"neutral","sentiment_score":0.03277136106044054}],"sentiment":"neutral","sentiment_score":0.03657666215782657,"num_words":34,"start":177.54,"end":216.065},{"sentences":[{"text":"No.","start":225.245,"end":225.485,"sentiment":"neutral","sentiment_score":-0.25372636318206787},{"text":"Of course.","start":225.485,"end":225.965,"sentiment":"neutral","sentiment_score":-0.15849804878234863},{"text":"I understand.","start":225.965,"end":226.625,"sentiment":"neutral","sentiment_score":-0.13060668855905533},{"text":"Yeah.","start":227.34001,"end":227.5,"sentiment":"neutral","sentiment_score":0.03610306978225708},{"text":"So I can put I'll send you a request for that.","start":227.5,"end":231.28,"sentiment":"neutral","sentiment_score":0.06324237618934024}],"sentiment":"neutral","sentiment_score":-0.00589215470587506,"num_words":17,"start":225.245,"end":231.28},{"sentences":[{"text":"It is case by case approval.","start":231.5,"end":233.28,"sentiment":"neutral","sentiment_score":0.034618018505473934},{"text":"So what I will do is I will get that prepared.","start":233.90001,"end":239.68001,"sentiment":"neutral","sentiment_score":0.07270376248793169},{"text":"Because I can see he had sent us an email about withdrawing it.","start":242.485,"end":247.06499,"sentiment":"neutral","sentiment_score":0.026900928897353318},{"text":"And it was it just for 10,000 still?","start":254.56001,"end":257.54,"sentiment":"neutral","sentiment_score":0.018964359420351684},{"text":"Okay.","start":262.0,"end":262.5,"sentiment":"neutral","sentiment_score":0.042670466005802155}],"sentiment":"neutral","sentiment_score":0.03978325424190515,"num_words":39,"start":231.5,"end":262.5},{"sentences":[{"text":"I will get this prepared, and then I'll need just a few more details to put that request through.","start":262.64,"end":268.63498,"sentiment":"neutral","sentiment_score":0.04516221171146945},{"text":"Okay.","start":274.055,"end":274.555,"sentiment":"neutral","sentiment_score":0.0639590173959732},{"text":"So in order for me to request this, I'll just need to put through the reasoning.","start":274.695,"end":280.81,"sentiment":"neutral","sentiment_score":0.029208481311798096},{"text":"Mhmm.","start":288.47,"end":288.97,"sentiment":"neutral","sentiment_score":-0.05740077793598175},{"text":"And the of course.","start":289.99002,"end":295.91498,"sentiment":"neutral","sentiment_score":-0.08750444510951638}],"sentiment":"neutral","sentiment_score":0.02395019957386866,"num_words":41,"start":262.64,"end":295.91498},{"sentences":[{"text":"And you said that the original withdrawal request.","start":295.91498,"end":298.655,"sentiment":"neutral","sentiment_score":-0.043624970596283674},{"text":"Okay.","start":313.66,"end":314.16,"sentiment":"neutral","sentiment_score":0.036113325506448746},{"text":"I'm just noting this down.","start":314.3,"end":315.91998,"sentiment":"neutral","sentiment_score":0.020559847727417944},{"text":"And then I'll confirm the trades in place.","start":318.69998,"end":324.325,"sentiment":"neutral","sentiment_score":0.04245987627655268},{"text":"I can see it has this sell down.","start":324.325,"end":326.42502,"sentiment":"neutral","sentiment_score":-0.06582918297499418}],"sentiment":"neutral","sentiment_score":-0.0132347218071421,"num_words":30,"start":295.91498,"end":326.42502},{"sentences":[{"text":"So I'll add that in.","start":327.365,"end":329.785,"sentiment":"neutral","sentiment_score":0.01606075055897236},{"text":"Just one moment.","start":342.7,"end":343.76,"sentiment":"neutral","sentiment_score":0.006705991458147764},{"text":"I'm just pulling up the details.","start":343.82,"end":345.92,"sentiment":"neutral","sentiment_score":0.03342752872655789},{"text":"Let me just see if there's anything else I need from yourself.","start":352.11502,"end":355.815,"sentiment":"neutral","sentiment_score":0.08362771632770698},{"text":"I know you've already confirmed majority of the details.","start":358.195,"end":361.635,"sentiment":"neutral","sentiment_score":0.10014711982674068}],"sentiment":"neutral","sentiment_score":0.06302410211148006,"num_words":35,"start":327.365,"end":361.635},{"sentences":[{"text":"What I'll do is I'll just put you on a brief hold whilst I enter in the form, and then I'll give you the reference number for it so that you can refer back to it if you need to.","start":361.635,"end":371.18002,"sentiment":"neutral","sentiment_score":0.07263124343007803},{"text":"Is it okay if I put you on a brief hold, Dana?","start":371.24002,"end":373.90002,"sentiment":"neutral","sentiment_score":0.23896485070387521},{"text":"Okay.","start":376.52002,"end":376.76,"sentiment":"neutral","sentiment_score":0.2340233623981476},{"text":"It won't be long.","start":376.76,"end":377.595,"sentiment":"neutral","sentiment_score":0.1813587211072445},{"text":"Thank you for holding.","start":836.66003,"end":837.64,"sentiment":"positive","sentiment_score":0.39690522849559784}],"sentiment":"neutral","sentiment_score":0.1363919197780187,"num_words":61,"start":361.635,"end":837.64},{"sentences":[{"text":"So in this case, this one won't actually need a minimum, sorry, a negative cash withdrawal because there's an it's like sufficient cleared funds to just reduce the minimum.","start":840.10004,"end":851.39496,"sentiment":"neutral","sentiment_score":0.06086920670651157},{"text":"So I've just sent that request out, and I'm just waiting on approval from my from my team leader.","start":851.39496,"end":859.415,"sentiment":"neutral","sentiment_score":0.07946035363956501},{"text":"But because there's $11,825 on the account in cash, if this gets approved to reduce the minimum, then you'll be able to go through with the 10,000 withdrawal.","start":859.75,"end":873.37006,"sentiment":"neutral","sentiment_score":0.10654553591406771},{"text":"Correct.","start":879.185,"end":879.66504,"sentiment":"neutral","sentiment_score":0.04965837299823761},{"text":"Yes.","start":879.66504,"end":880.145,"sentiment":"neutral","sentiment_score":0.05333330482244491}],"sentiment":"neutral","sentiment_score":0.08155410765455319,"num_words":78,"start":840.10004,"end":880.145},{"sentences":[{"text":"I'm just waiting on the approval now.","start":880.145,"end":882.22504,"sentiment":"neutral","sentiment_score":0.03937146493366787},{"text":"I think they might be in a meeting.","start":882.22504,"end":883.84503,"sentiment":"neutral","sentiment_score":0.02723735640756786},{"text":"But if you don't mind waiting on the phone, I can confirm whether that's been approved.","start":884.465,"end":889.44,"sentiment":"neutral","sentiment_score":0.03198072669329122},{"text":"Okay.","start":893.25995,"end":893.66,"sentiment":"neutral","sentiment_score":0.19016456604003903},{"text":"Perfect.","start":893.66,"end":894.13995,"sentiment":"neutral","sentiment_score":0.3039798140525818}],"sentiment":"neutral","sentiment_score":0.0454343973630757,"num_words":33,"start":880.145,"end":894.13995},{"sentences":[{"text":"I'll just put you on another brief hold.","start":894.13995,"end":896.07996,"sentiment":"neutral","sentiment_score":0.18454432301223278},{"text":"Thank you for holding, Dana.","start":1037.58,"end":1039.04,"sentiment":"positive","sentiment_score":0.3530943751335144},{"text":"So I've now just reduced the minimum balance, so you should be able to process through that withdrawal now.","start":1041.58,"end":1047.04,"sentiment":"neutral","sentiment_score":0.27835778186195775},{"text":"That's alright.","start":1051.355,"end":1051.995,"sentiment":"positive","sentiment_score":0.42021526396274567},{"text":"Was there anything else that I can assist with today?","start":1051.995,"end":1054.735,"sentiment":"neutral","sentiment_score":0.24214750081300734}],"sentiment":"neutral","sentiment_score":0.2680120420726863,"num_words":44,"start":894.13995,"end":1054.735},{"sentences":[{"text":"Okay.","start":1057.755,"end":1058.1549,"sentiment":"neutral","sentiment_score":0.07993758469820023},{"text":"Have a good day.","start":1058.1549,"end":1059.0349,"sentiment":"positive","sentiment_score":0.7273352444171906},{"text":"Bye.","start":1059.0349,"end":1059.5349,"sentiment":"positive","sentiment_score":0.4391164779663086}],"sentiment":"positive","sentiment_score":0.5713991733888785,"num_words":6,"start":1057.755,"end":1059.5349}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you'd like to request a callback, dial 2. Hello. Welcome to Hot twenty four. You're speaking to Manashe. How can I help you today?\n\nChannel 0: Hi. This is Dana from OQ Financial. How are you\n\nChannel 1: I'm doing well.\n\nChannel 0: today?\n\nChannel 1: And yourself?\n\nChannel 0: Yeah. Good. Thank you. Thanks for asking. I just have a bit of a a problem with a mutual client.\n\nCan I give you his account number to start with?\n\nChannel 1: Of course.\n\nChannel 0: Thank you. So it's 24278061. It's under Maria Almeda.\n\nChannel 1: Okay. Perfect. Thank you for\n\nChannel 0: Thank\n\nChannel 1: confirming.\n\nChannel 0: you.\n\nChannel 1: And then we're calling from the broker sorry, from the adviser's office.\n\nChannel 0: Correct. Yeah.\n\nChannel 1: And just a listed adviser and dealer group, please.\n\nChannel 0: Absolutely. It's under Oakview Financial for\n\nChannel 1: Okay. Perfect. And how can I assist\n\nChannel 0: both.\n\nChannel 1: you today, Dana?\n\nChannel 0: With this one here, so at the end of June, we did request a 10,000 withdrawal for the client. That obviously hasn't happened, and we had initially put sell downs through for that withdrawal to be processed. It looks like those buyers have gone through, pension payments have gone through, and the funds are being reinvested again. He does have quite a substantial amount of cash here, and we have now also placed further, sales to have that money paid down. I'm just looking to try and get this processed as quickly as possible because his client needs that money.\n\nIt's now been nearly a month since we put the request\n\nChannel 1: Okay. I can see right now that they've got $11,825 in cleared cash,\n\nChannel 0: through. Mhmm.\n\nChannel 1: but there will be a minimum cash on the account. I'm just going to check and see what that is. One moment. I'm just checking the cash\n\nChannel 0: Yep.\n\nChannel 1: balance. Okay. So on this account, when it comes to withdrawing because you've got the cells in place.\n\nChannel 0: Yeah. We've just preprocessed the sales so some more cash can be drawn down. And, normally, when it's less than 80% of the super balance, we're able to get some sort of approval to go into negative cash so the client can receive the payment as quickly as possible.\n\nChannel 1: Okay. Was that what you were requesting today,\n\nChannel 0: Yeah.\n\nChannel 1: to do\n\nChannel 0: It\n\nChannel 1: that?\n\nChannel 0: is. Yeah. Yeah. Just because it's been nearly a month, and he's really in desperate need of this money now. He wasn't so desperate before.\n\nNow he is actually needing it.\n\nChannel 1: No. Of course. I understand. Yeah. So I can put I'll send you a request for that.\n\nIt is\n\nChannel 0: Mhmm.\n\nChannel 1: case by case approval. So what I will do is I will get that prepared. Because I can see he had sent us an email about withdrawing it.\n\nChannel 0: Yes.\n\nChannel 1: And it was it just for 10,000 still?\n\nChannel 0: It was. Yeah.\n\nChannel 1: Okay. I will get this prepared, and then I'll need just a few more details\n\nChannel 0: Yeah.\n\nChannel 1: to put\n\nChannel 0: Absolutely.\n\nChannel 1: that request through. Okay. So in order for me to request this, I'll just need to put through the reasoning.\n\nChannel 0: Yeah. So the fund the client is trying to pay some bills that he has owing.\n\nChannel 1: Mhmm. And\n\nChannel 0: And he's a pensioner,\n\nChannel 1: the\n\nChannel 0: unfortunately, so he just needs that extra funds.\n\nChannel 1: of course. And you said that the original withdrawal request.\n\nChannel 0: That was about the June 24, and we had submitted sales so that that money could be paid around that time.\n\nChannel 1: Okay. I'm just noting this down. And then I'll confirm the trades in place. I can see it has this sell down.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'll add that in. Just one moment. I'm just pulling up the details.\n\nChannel 0: Yes.\n\nChannel 1: Let me just see if there's anything else I need from yourself. I know you've already confirmed majority of the details. What I'll do is I'll\n\nChannel 0: Yep.\n\nChannel 1: just put you on a brief hold whilst I enter in the form, and then I'll give you the reference number for it so that you can\n\nChannel 0: Yep.\n\nChannel 1: refer back to it if you need to. Is it\n\nChannel 0: Fantastic.\n\nChannel 1: okay if I put you on a brief hold, Dana?\n\nChannel 0: Yeah. Absolutely. Thank you so much.\n\nChannel 1: Okay. It won't be long. Thank you for holding.\n\nChannel 0: That's okay.\n\nChannel 1: So in this case, this one won't actually need a minimum, sorry, a negative cash withdrawal because there's an it's like sufficient cleared funds to just reduce the minimum. So I've just sent that request out, and I'm just waiting on approval from my from my team leader. But because there's $11,825 on the account in cash,\n\nChannel 0: Okay. Yep.\n\nChannel 1: if this gets approved to reduce the minimum, then you'll be able to go through with the 10,000 withdrawal.\n\nChannel 0: Okay. So when should that be expected to be withdrawn as long as that approval's gone through?\n\nChannel 1: Correct. Yes. I'm just waiting on the approval now. I think they might be in a meeting. But if you don't mind waiting on the phone, I can confirm\n\nChannel 0: Yeah.\n\nChannel 1: whether that's been approved.\n\nChannel 0: Yeah. That'd be perfect. I'm happy to hold. Not a problem at all.\n\nChannel 1: Okay. Perfect. I'll just put you on another brief hold. Thank you for holding, Dana.\n\nChannel 0: That's okay. Thank you.\n\nChannel 1: So I've now just reduced the minimum balance, so you should be able to process through that withdrawal now.\n\nChannel 0: Okay. Perfect. Thank you so much for that.\n\nChannel 1: That's alright. Was there anything else that I can assist with today?\n\nChannel 0: No. That's everything. Thank you. Appreciate it.\n\nChannel 1: Okay. Have a good day. Bye.\n\nChannel 0: Thanks. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":1.1999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.15164041817188262},{"text":"Please note your call may be recorded for training and quality purposes.","start":3.12,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.030125406725953024},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":7.3599997,"end":11.3,"sentiment":"neutral","sentiment_score":-0.07311853975988925},{"text":"Stay on the line, and our team will be with you shortly.","start":11.759999,"end":14.42,"sentiment":"neutral","sentiment_score":0.017398855260883767},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":14.945,"end":17.845,"sentiment":"neutral","sentiment_score":-0.010669551112435081}],"sentiment":"neutral","sentiment_score":-0.012174611162793423,"channel":1,"num_words":56,"start":1.1999999,"end":17.845},{"sentences":[{"text":"If you'd like to request a callback, dial 2.","start":18.065,"end":20.885,"sentiment":"neutral","sentiment_score":-0.013247842486533854},{"text":"Hello.","start":66.65,"end":67.05,"sentiment":"neutral","sentiment_score":0.04870620369911194},{"text":"Welcome to Hot twenty four.","start":67.05,"end":68.09,"sentiment":"neutral","sentiment_score":0.11777319014072418},{"text":"You're speaking to Manashe.","start":68.09,"end":69.15,"sentiment":"neutral","sentiment_score":0.19563467428088188},{"text":"How can I help you today?","start":69.21,"end":70.43,"sentiment":"neutral","sentiment_score":0.23372766127189}],"sentiment":"neutral","sentiment_score":0.10812984947115183,"channel":1,"num_words":25,"start":18.065,"end":70.43},{"sentences":[{"text":"Hi.","start":70.875,"end":71.115,"sentiment":"neutral","sentiment_score":0.2053033709526062},{"text":"This is Dana from OQ Financial.","start":71.115,"end":72.895004,"sentiment":"neutral","sentiment_score":0.2705669278899829},{"text":"How are you","start":72.955,"end":73.41,"sentiment":"positive","sentiment_score":0.3861689368883769}],"sentiment":"neutral","sentiment_score":0.2987211748957634,"channel":0,"num_words":10,"start":70.875,"end":73.41},{"sentences":[{"text":"I'm doing well.","start":74.935005,"end":75.735,"sentiment":"positive","sentiment_score":0.42514506975809735}],"sentiment":"positive","sentiment_score":0.42514506975809735,"channel":1,"num_words":3,"start":74.935005,"end":75.735},{"sentences":[{"text":"today?","start":75.490005,"end":75.990005,"sentiment":"neutral","sentiment_score":0.24814891815185547}],"sentiment":"neutral","sentiment_score":0.24814891815185547,"channel":0,"num_words":1,"start":75.490005,"end":75.990005},{"sentences":[{"text":"And yourself?","start":75.735,"end":76.395004,"sentiment":"neutral","sentiment_score":0.1220361590385437}],"sentiment":"neutral","sentiment_score":0.1220361590385437,"channel":1,"num_words":2,"start":75.735,"end":76.395004},{"sentences":[{"text":"Yeah.","start":76.770004,"end":77.170006,"sentiment":"neutral","sentiment_score":0.1740705370903015},{"text":"Good.","start":77.170006,"end":77.41,"sentiment":"positive","sentiment_score":0.3664191961288452},{"text":"Thank you.","start":77.41,"end":77.73,"sentiment":"positive","sentiment_score":0.4203597754240036},{"text":"Thanks for asking.","start":77.73,"end":78.71001,"sentiment":"positive","sentiment_score":0.4273999333381653},{"text":"I just have a bit of a a problem with a mutual client.","start":78.93,"end":82.130005,"sentiment":"neutral","sentiment_score":-0.2073708910208482}],"sentiment":"neutral","sentiment_score":-0.0016206249594688416,"channel":0,"num_words":20,"start":76.770004,"end":82.130005},{"sentences":[{"text":"Can I give you his account number to start with?","start":82.130005,"end":84.39,"sentiment":"neutral","sentiment_score":-0.050584116205573085}],"sentiment":"neutral","sentiment_score":-0.050584116205573085,"channel":0,"num_words":10,"start":82.130005,"end":84.39},{"sentences":[{"text":"Of course.","start":85.095,"end":85.68,"sentiment":"neutral","sentiment_score":0.011806758120656013}],"sentiment":"neutral","sentiment_score":0.011806758120656013,"channel":1,"num_words":2,"start":85.095,"end":85.68},{"sentences":[{"text":"Thank you.","start":86.29,"end":87.744995,"sentiment":"neutral","sentiment_score":0.09154989942908287},{"text":"So it's 24278061.","start":87.744995,"end":92.465,"sentiment":"neutral","sentiment_score":0.02693868800997734},{"text":"It's under Maria Almeda.","start":92.465,"end":94.244995,"sentiment":"neutral","sentiment_score":0.023445194121450186}],"sentiment":"neutral","sentiment_score":0.03974407104154428,"channel":0,"num_words":9,"start":86.29,"end":94.244995},{"sentences":[{"text":"Okay.","start":95.92,"end":96.42,"sentiment":"neutral","sentiment_score":0.10948708653450012},{"text":"Perfect.","start":96.48,"end":96.96,"sentiment":"neutral","sentiment_score":0.3091583847999573},{"text":"Thank you 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you so much.","start":374.93,"end":375.91,"sentiment":"positive","sentiment_score":0.5768456310033798}],"sentiment":"positive","sentiment_score":0.47441239655017853,"channel":0,"num_words":6,"start":374.13,"end":375.91},{"sentences":[{"text":"Okay.","start":376.52002,"end":376.76,"sentiment":"neutral","sentiment_score":0.2340233623981476},{"text":"It won't be long.","start":376.76,"end":377.595,"sentiment":"neutral","sentiment_score":0.1813587211072445},{"text":"Thank you for holding.","start":836.66003,"end":837.64,"sentiment":"positive","sentiment_score":0.39690522849559784}],"sentiment":"neutral","sentiment_score":0.28300879564550185,"channel":1,"num_words":9,"start":376.52002,"end":837.64},{"sentences":[{"text":"That's okay.","start":838.175,"end":839.17004,"sentiment":"neutral","sentiment_score":0.23992757499217987}],"sentiment":"neutral","sentiment_score":0.23992757499217987,"channel":0,"num_words":2,"start":838.175,"end":839.17004},{"sentences":[{"text":"So in this case, this one won't actually need a minimum, sorry, a negative cash withdrawal because there's an it's like sufficient cleared funds to just reduce the minimum.","start":840.10004,"end":851.39496,"sentiment":"neutral","sentiment_score":0.06086920670651157},{"text":"So I've just sent that request out, and I'm just waiting on approval from my from my team leader.","start":851.39496,"end":859.415,"sentiment":"neutral","sentiment_score":0.07946035363956501},{"text":"But because there's $11,825 on the account in cash,","start":859.75,"end":865.13,"sentiment":"neutral","sentiment_score":0.03771240119304922}],"sentiment":"neutral","sentiment_score":0.0634099179715441,"channel":1,"num_words":57,"start":840.10004,"end":865.13},{"sentences":[{"text":"Okay.","start":864.685,"end":864.76495,"sentiment":"neutral","sentiment_score":0.08972510695457458},{"text":"Yep.","start":864.76495,"end":865.02,"sentiment":"neutral","sentiment_score":0.1093769520521164}],"sentiment":"neutral","sentiment_score":0.09955102950334549,"channel":0,"num_words":2,"start":864.685,"end":865.02},{"sentences":[{"text":"if this gets approved to reduce the minimum, then you'll be able to go through with the 10,000 withdrawal.","start":865.59,"end":873.37006,"sentiment":"neutral","sentiment_score":0.1391507049924449}],"sentiment":"neutral","sentiment_score":0.1391507049924449,"channel":1,"num_words":19,"start":865.59,"end":873.37006},{"sentences":[{"text":"Okay.","start":873.10004,"end":873.58,"sentiment":"neutral","sentiment_score":0.03453570976853371},{"text":"So when should that be expected to be withdrawn as long as that approval's gone through?","start":873.58,"end":877.455,"sentiment":"neutral","sentiment_score":0.03490579884964973}],"sentiment":"neutral","sentiment_score":0.03488402890370173,"channel":0,"num_words":17,"start":873.10004,"end":877.455},{"sentences":[{"text":"Correct.","start":879.185,"end":879.66504,"sentiment":"neutral","sentiment_score":0.04965837299823761},{"text":"Yes.","start":879.66504,"end":880.145,"sentiment":"neutral","sentiment_score":0.05333330482244491},{"text":"I'm just waiting on the approval now.","start":880.145,"end":882.22504,"sentiment":"neutral","sentiment_score":0.03937146493366787},{"text":"I think they might be in a meeting.","start":882.22504,"end":883.84503,"sentiment":"neutral","sentiment_score":0.02723735640756786},{"text":"But if you don't mind waiting on the phone, I can confirm","start":884.465,"end":887.98505,"sentiment":"neutral","sentiment_score":0.032337625666211046}],"sentiment":"neutral","sentiment_score":0.03394973419349769,"channel":1,"num_words":29,"start":879.185,"end":887.98505},{"sentences":[{"text":"Yeah.","start":887.615,"end":888.115,"sentiment":"neutral","sentiment_score":0.02660469338297844}],"sentiment":"neutral","sentiment_score":0.02660469338297844,"channel":0,"num_words":1,"start":887.615,"end":888.115},{"sentences":[{"text":"whether that's been approved.","start":887.98505,"end":889.44,"sentiment":"neutral","sentiment_score":0.030910029774531722}],"sentiment":"neutral","sentiment_score":0.030910029774531722,"channel":1,"num_words":4,"start":887.98505,"end":889.44},{"sentences":[{"text":"Yeah.","start":889.85504,"end":890.09503,"sentiment":"neutral","sentiment_score":0.1365755945444107},{"text":"That'd be perfect.","start":890.09503,"end":890.895,"sentiment":"positive","sentiment_score":0.38545529047648114},{"text":"I'm happy to hold.","start":890.895,"end":891.53503,"sentiment":"positive","sentiment_score":0.39535751938819885},{"text":"Not a problem at all.","start":891.53503,"end":893.04,"sentiment":"neutral","sentiment_score":0.20627146661281587}],"sentiment":"neutral","sentiment_score":0.30044068281467146,"channel":0,"num_words":13,"start":889.85504,"end":893.04},{"sentences":[{"text":"Okay.","start":893.25995,"end":893.66,"sentiment":"neutral","sentiment_score":0.19016456604003903},{"text":"Perfect.","start":893.66,"end":894.13995,"sentiment":"neutral","sentiment_score":0.3039798140525818},{"text":"I'll just put you on another brief hold.","start":894.13995,"end":896.07996,"sentiment":"neutral","sentiment_score":0.18454432301223278},{"text":"Thank you for holding, Dana.","start":1037.58,"end":1039.04,"sentiment":"positive","sentiment_score":0.3530943751335144}],"sentiment":"neutral","sentiment_score":0.24906472265720367,"channel":1,"num_words":15,"start":893.25995,"end":1039.04},{"sentences":[{"text":"That's okay.","start":1039.545,"end":1040.185,"sentiment":"neutral","sentiment_score":0.2899578958749771},{"text":"Thank you.","start":1040.185,"end":1040.64,"sentiment":"positive","sentiment_score":0.41414983570575714}],"sentiment":"positive","sentiment_score":0.3520538657903671,"channel":0,"num_words":4,"start":1039.545,"end":1040.64},{"sentences":[{"text":"So I've now just reduced the minimum balance, so you should be able to process through that withdrawal now.","start":1041.58,"end":1047.04,"sentiment":"neutral","sentiment_score":0.27835778186195775}],"sentiment":"neutral","sentiment_score":0.27835778186195775,"channel":1,"num_words":19,"start":1041.58,"end":1047.04},{"sentences":[{"text":"Okay.","start":1047.6,"end":1048.08,"sentiment":"neutral","sentiment_score":0.23061677813529968},{"text":"Perfect.","start":1048.08,"end":1048.48,"sentiment":"positive","sentiment_score":0.42578452825546265},{"text":"Thank you so much for that.","start":1048.48,"end":1050.02,"sentiment":"positive","sentiment_score":0.5815736850102743}],"sentiment":"positive","sentiment_score":0.518230427056551,"channel":0,"num_words":8,"start":1047.6,"end":1050.02},{"sentences":[{"text":"That's alright.","start":1051.355,"end":1051.995,"sentiment":"positive","sentiment_score":0.42021526396274567},{"text":"Was there anything else that I can assist with today?","start":1051.995,"end":1054.735,"sentiment":"neutral","sentiment_score":0.24214750081300734}],"sentiment":"neutral","sentiment_score":0.27182546133796376,"channel":1,"num_words":12,"start":1051.355,"end":1054.735},{"sentences":[{"text":"No.","start":1055.04,"end":1055.28,"sentiment":"neutral","sentiment_score":0.07970918715000153},{"text":"That's everything.","start":1055.28,"end":1056.0,"sentiment":"neutral","sentiment_score":0.13764601945877075},{"text":"Thank you.","start":1056.0,"end":1056.403,"sentiment":"positive","sentiment_score":0.40343642234802246},{"text":"Appreciate it.","start":1056.403,"end":1057.2229,"sentiment":"positive","sentiment_score":0.48779377341270447}],"sentiment":"neutral","sentiment_score":0.305351659655571,"channel":0,"num_words":7,"start":1055.04,"end":1057.2229},{"sentences":[{"text":"Okay.","start":1057.755,"end":1058.1549,"sentiment":"neutral","sentiment_score":0.07993758469820023},{"text":"Have a good day.","start":1058.1549,"end":1059.0349,"sentiment":"positive","sentiment_score":0.7273352444171906},{"text":"Bye.","start":1059.0349,"end":1059.5349,"sentiment":"positive","sentiment_score":0.4391164779663086}],"sentiment":"positive","sentiment_score":0.5713991733888785,"channel":1,"num_words":6,"start":1057.755,"end":1059.5349},{"sentences":[{"text":"Thanks.","start":1059.3629,"end":1059.6829,"sentiment":"positive","sentiment_score":0.7867696285247803},{"text":"See you later.","start":1059.6829,"end":1060.2429,"sentiment":"positive","sentiment_score":0.6230963468551636},{"text":"Bye.","start":1060.2429,"end":1060.7429,"sentiment":"neutral","sentiment_score":-0.08771856129169464}],"sentiment":"positive","sentiment_score":0.5136680215597152,"channel":0,"num_words":5,"start":1059.3629,"end":1060.7429}]},"summary":{"result":"success","short":"A representative from OQ Financial calls a broker to process a withdrawal request for a mutual client. The broker confirms that the client has received $11,825 in cleared cash and has placed sales to pay it down. The broker requests a negative cash withdrawal and the representative agrees to put a request through the team leader. The broker is informed that the request will be processed and the minimum balance will be reduced. The representative confirms that the request will be processed and the call ends."},"intents":{"segments":[{"text":"I just have a bit of a a problem with a mutual client. Can I give you his account number to start with? Of course. Thank you.","start_word":104,"end_word":130,"intents":[{"intent":"Assist mutual client","confidence_score":0.004405448}]},{"text":"Can I give you his account number to start with?","start_word":117,"end_word":126,"intents":[{"intent":"Provide account information","confidence_score":0.023776907}]},{"text":"With this one here, so at the end of June, we did request a 10,000 withdrawal for the client. That obviously hasn't happened, and we had initially put sell downs through for that withdrawal to be processed.","start_word":186,"end_word":222,"intents":[{"intent":"Process withdrawal","confidence_score":0.2701557}]},{"text":"With this one here, so at the end of June, we did request a 10,000 withdrawal for the client. That obviously hasn't happened, and we had initially put sell downs through for that withdrawal to be processed. It looks like those buyers have gone through, pension payments have gone through, and the funds are being reinvested again. He does have quite a substantial amount of cash here, and we have now also placed further, sales to have that money paid down.","start_word":186,"end_word":266,"intents":[{"intent":"Assist with withdrawal","confidence_score":0.020852283}]},{"text":"It looks like those buyers have gone through, pension payments have gone through, and the funds are being reinvested again.","start_word":223,"end_word":242,"intents":[{"intent":"Reinvest funds in cash","confidence_score":0.00004197043}]},{"text":"He does have quite a substantial amount of cash here, and we have now also placed further, sales to have that money paid down. I'm just looking to try and get this processed as quickly as possible because his client needs that money. It's now been nearly a month since we put the request Okay. I can see right now that they've got $11,825 in cleared cash, through.","start_word":243,"end_word":310,"intents":[{"intent":"Manage funds","confidence_score":0.00007356878}]},{"text":"I'm just looking to try and get this processed as quickly as possible because his client needs that money.","start_word":267,"end_word":285,"intents":[{"intent":"Request prompt withdrawal","confidence_score":0.000036901783}]},{"text":"I can see right now that they've got $11,825 in cleared cash, through.","start_word":298,"end_word":310,"intents":[{"intent":"Pay down amount","confidence_score":0.0003617411}]},{"text":"So on this account, when it comes to withdrawing because you've got the cells in place. Yeah.","start_word":342,"end_word":358,"intents":[{"intent":"Request withdrawal","confidence_score":0.11293415},{"intent":"Confirm withdrawal","confidence_score":0.08947051},{"intent":"Confirm withdrawal","confidence_score":0.015220585}]},{"text":"So I can put I'll send you a request for that. It is Mhmm.","start_word":457,"end_word":470,"intents":[{"intent":"Send request","confidence_score":0.2502551}]},{"text":"I'm just pulling up the details. Yes. Let me just see if there's anything else I need from yourself. I know you've already confirmed majority of the details.","start_word":644,"end_word":671,"intents":[{"intent":"Confirm details","confidence_score":0.44769815}]},{"text":"What I'll do is I'll Yep. just put you on a brief hold whilst I enter in the form, and then I'll give you the reference number for it so that you can Yep. refer back to it if you need to.","start_word":671,"end_word":712,"intents":[{"intent":"Place on hold","confidence_score":0.114433624}]},{"text":"What I'll do is I'll Yep. just put you on a brief hold whilst I enter in the form, and then I'll give you the reference number for it so that you can Yep. refer back to it if you need to. Is it Fantastic.","start_word":671,"end_word":715,"intents":[{"intent":"Explain request process","confidence_score":0.000062073384},{"intent":"Provide reference number","confidence_score":0.07128495}]},{"text":"So in this case, this one won't actually need a minimum, sorry, a negative cash withdrawal because there's an it's like sufficient cleared funds to just reduce the minimum. So I've just sent that request out, and I'm just waiting on approval from my from my team leader. But because there's $11,825 on the account in cash, Okay.","start_word":743,"end_word":800,"intents":[{"intent":"Provide minimum withdrawal amount","confidence_score":0.0064283637}]},{"text":"if this gets approved to reduce the minimum, then you'll be able to go through with the 10,000 withdrawal. Okay. So when should that be expected to be withdrawn as long as that approval's gone through? Correct. Yes. I'm just waiting on the approval now. I think they might be in a meeting. But if you don't mind waiting on the phone, I can confirm Yeah. whether that's been approved.","start_word":802,"end_word":871,"intents":[{"intent":"Provide confirmation","confidence_score":0.0010897013}]},{"text":"So when should that be expected to be withdrawn as long as that approval's gone through? Correct.","start_word":822,"end_word":838,"intents":[{"intent":"Confirm withdrawal date","confidence_score":0.008715731},{"intent":"Confirm withdrawal date","confidence_score":0.027902005}]},{"text":"whether that's been approved. Yeah.","start_word":868,"end_word":872,"intents":[{"intent":"Confirm approval","confidence_score":0.45353183}]},{"text":"Was there anything else that I can assist with today?","start_word":933,"end_word":942,"intents":[{"intent":"Offer assistance","confidence_score":0.112168334}]}]},"sentiments":{"segments":[{"text":"Welcome to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you'd like to request a callback, dial 2. Hello. Welcome to Hot twenty four. You're speaking to Manashe. How can I help you today? Hi. This is Dana from OQ Financial.","start_word":0,"end_word":87,"sentiment":"neutral","sentiment_score":0.056894369423389435},{"text":"How are you I'm doing well.","start_word":88,"end_word":93,"sentiment":"positive","sentiment_score":0.41621866822242737},{"text":"today? And yourself? Yeah.","start_word":94,"end_word":97,"sentiment":"neutral","sentiment_score":0.176517054438591},{"text":"Good. Thank you. Thanks for asking.","start_word":98,"end_word":103,"sentiment":"positive","sentiment_score":0.4021431207656861},{"text":"I just have a bit of a a problem with a mutual client. Can I give you his account number to start with? Of course. Thank you. So it's 24278061. It's under Maria Almeda. Okay. Perfect.","start_word":104,"end_word":139,"sentiment":"neutral","sentiment_score":-0.04745420441031456},{"text":"Thank you for Thank confirming.","start_word":140,"end_word":144,"sentiment":"positive","sentiment_score":0.46011149883270264},{"text":"you. And then we're calling from the broker sorry, from the adviser's office. Correct. Yeah. And just a listed adviser and dealer group, please. Absolutely. It's under Oakview Financial for Okay. Perfect. And how can I assist both. you today, Dana? With this one here, so at the end of June, we did request a 10,000 withdrawal for the client. That obviously hasn't happened, and we had initially put sell downs through for that withdrawal to be processed. It looks like those buyers have gone through, pension payments have gone through, and the funds are being reinvested again. He does have quite a substantial amount of cash here, and we have now also placed further, sales to have that money paid down. I'm just looking to try and get this processed as quickly as possible because his client needs that money. It's now been nearly a month since we put the request Okay. I can see right now that they've got $11,825 in cleared cash, through. Mhmm. but there will be a minimum cash on the account. I'm just going to check and see what that is. One moment. I'm just checking the cash Yep. balance. Okay. So on this account, when it comes to withdrawing because you've got the cells in place. Yeah. We've just preprocessed the sales so some more cash can be drawn down. And, normally, when it's less than 80% of the super balance, we're able to get some sort of approval to go into negative cash so the client can receive the payment as quickly as possible. Okay. Was that what you were requesting today, Yeah. to do It that? is. Yeah. Yeah.","start_word":145,"end_word":422,"sentiment":"neutral","sentiment_score":-0.055057480994933586},{"text":"Just because it's been nearly a month, and he's really in desperate need of this money now. He wasn't so desperate before. Now he is actually needing it.","start_word":423,"end_word":450,"sentiment":"negative","sentiment_score":-0.43550604581832886},{"text":"No. Of course. I understand. Yeah. So I can put I'll send you a request for that. It is Mhmm. case by case approval. So what I will do is I will get that prepared. Because I can see he had sent us an email about withdrawing it. Yes. And it was it just for 10,000 still? It was. Yeah. Okay. I will get this prepared, and then I'll need just a few more details Yeah. to put Absolutely. that request through. Okay. So in order for me to request this, I'll just need to put through the reasoning. Yeah. So the fund the client is trying to pay some bills that he has owing. Mhmm. And And he's a pensioner, the unfortunately, so he just needs that extra funds. of course. And you said that the original withdrawal request. That was about the June 24, and we had submitted sales so that that money could be paid around that time. Okay. I'm just noting this down. And then I'll confirm the trades in place. I can see it has this sell down. Mhmm. So I'll add that in. Just one moment. I'm just pulling up the details. Yes. Let me just see if there's anything else I need from yourself. I know you've already confirmed majority of the details. What I'll do is I'll Yep. just put you on a brief hold whilst I enter in the form, and then I'll give you the reference number for it so that you can Yep. refer back to it if you need to.","start_word":451,"end_word":712,"sentiment":"neutral","sentiment_score":0.010838750607639778},{"text":"Is it Fantastic.","start_word":713,"end_word":715,"sentiment":"positive","sentiment_score":0.421408087015152},{"text":"okay if I put you on a brief hold, Dana? Yeah.","start_word":716,"end_word":726,"sentiment":"neutral","sentiment_score":0.21004588901996613},{"text":"Absolutely. Thank you so much.","start_word":727,"end_word":731,"sentiment":"positive","sentiment_score":0.5210305452346802},{"text":"Okay. It won't be long.","start_word":732,"end_word":736,"sentiment":"neutral","sentiment_score":0.19324572384357452},{"text":"Thank you for holding.","start_word":737,"end_word":740,"sentiment":"positive","sentiment_score":0.38049235939979553},{"text":"That's okay. So in this case, this one won't actually need a minimum, sorry, a negative cash withdrawal because there's an it's like sufficient cleared funds to just reduce the minimum. So I've just sent that request out, and I'm just waiting on approval from my from my team leader. But because there's $11,825 on the account in cash, Okay. Yep. if this gets approved to reduce the minimum, then you'll be able to go through with the 10,000 withdrawal. Okay. So when should that be expected to be withdrawn as long as that approval's gone through? Correct. Yes. I'm just waiting on the approval now. I think they might be in a meeting. But if you don't mind waiting on the phone, I can confirm Yeah. whether that's been approved. Yeah.","start_word":741,"end_word":872,"sentiment":"neutral","sentiment_score":0.06738521158695221},{"text":"That'd be perfect. I'm happy to hold.","start_word":873,"end_word":879,"sentiment":"positive","sentiment_score":0.3921351134777069},{"text":"Not a problem at all. Okay. Perfect. I'll just put you on another brief hold.","start_word":880,"end_word":894,"sentiment":"neutral","sentiment_score":0.20289795100688937},{"text":"Thank you for holding, Dana.","start_word":895,"end_word":899,"sentiment":"positive","sentiment_score":0.3543935716152191},{"text":"That's okay.","start_word":900,"end_word":901,"sentiment":"neutral","sentiment_score":0.28877922892570496},{"text":"Thank you.","start_word":902,"end_word":903,"sentiment":"positive","sentiment_score":0.4082035422325134},{"text":"So I've now just reduced the minimum balance, so you should be able to process through that withdrawal now. Okay.","start_word":904,"end_word":923,"sentiment":"neutral","sentiment_score":0.27084746956825256},{"text":"Perfect. Thank you so much for that. That's alright.","start_word":924,"end_word":932,"sentiment":"positive","sentiment_score":0.5007961988449097},{"text":"Was there anything else that I can assist with today? No. That's everything.","start_word":933,"end_word":945,"sentiment":"neutral","sentiment_score":0.19496674835681915},{"text":"Thank you. Appreciate it.","start_word":946,"end_word":949,"sentiment":"positive","sentiment_score":0.46691393852233887},{"text":"Okay.","start_word":950,"end_word":950,"sentiment":"neutral","sentiment_score":0.11909765750169754},{"text":"Have a good day. Bye. Thanks. See you later.","start_word":951,"end_word":959,"sentiment":"positive","sentiment_score":0.6506710648536682},{"text":"Bye.","start_word":960,"end_word":960,"sentiment":"neutral","sentiment_score":0.3165455460548401}],"average":{"sentiment":"neutral","sentiment_score":0.04017739383936808}}}}