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The customer denies the appointment and the representative apologizes and promises to inform the relevant department. The call ends with the representative assuring the customer that they will take care of it."},"intents":{"segments":[{"text":"Daniel asked me to reach out to you, sir, to confirm because I believe we've spoken with you in the past or someone from your company. I wanted to confirm because it shows here that you're coming up for an IT review towards the middle of this year, which is June this month.","start_word":43,"end_word":95,"intents":[{"intent":"Confirm appointment","confidence_score":0.018535871}]}]},"sentiments":{"segments":[{"text":"Hi. Hello. Lauren Hello? speaking. Hi, sir. Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.09795874357223512},{"text":"Good Yes. afternoon.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.40944671630859375},{"text":"How can I help you? This is Abby, sir, from TechnoWand, calling from TechnoWand in Springfield, Brisbane. Is this mister Lawrence Hussein in Meridian Yeah. Sorry. Home? Yeah. What's it about? Sorry. Daniel asked me to reach out to you, sir, to confirm because I believe we've spoken with you in the past or someone from your company. I wanted to confirm because it shows here that you're coming up for an IT review towards the middle of this year, which is June this month. No. Sorry.","start_word":11,"end_word":97,"sentiment":"neutral","sentiment_score":0.0047530378215014935},{"text":"You must have the rest of the wrong number.","start_word":98,"end_word":106,"sentiment":"negative","sentiment_score":-0.4906720221042633},{"text":"Oh, No.","start_word":107,"end_word":108,"sentiment":"neutral","sentiment_score":-0.28311869502067566},{"text":"so We're so not we're far not doing that. We're not doing that. We're not doing the IT review.","start_word":109,"end_word":127,"sentiment":"negative","sentiment_score":-0.510271430015564},{"text":"ah, okay. No problem. I'll let them know Alright. know about Thank it, you. sir. So take No care. worries. Bye. No problem.","start_word":128,"end_word":150,"sentiment":"neutral","sentiment_score":0.1071036010980606}],"average":{"sentiment":"neutral","sentiment_score":-0.05570695702165496}}}}