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Reason why I am trying to get on hold with you because I'm very concerned that your invoices yes. Yes. We do have a office in Canberra and Melbourne. The phone number that we set up for this is Canberra and Melbourne. I understand that, Rahul. So here's the thing. Here's the thing. If you are not confident providing your bank details, we ask for your cooperation. We sent you a different email with the instructions how to set up your direct debit on your own, but you did not do so. Okay. What do you mean? We do have your account details. So so as I was trying to say, I would force you to believe that I'm calling from Airtel. So if you're willing to set up your direct debit to your Airtel account for your Internet service, please log in, follow the instruction. You can go ahead and do it on your own and process the payment as well. Because your account is at risk for suspension. Your account number, please? 10463300. Is this a check or savings? Okay. So once this has been set up, you will receive a email regarding the direct debit agreement. And, mister Rahul, please ensure your funds are available. Shortly, we will be going to process your May and June invoices. Okay? And then you will receive a official payment receipt. Nothing to worry. This is a illegitimate call. Okay? You're welcome. 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This is Airtel account. So let's continue setting up your direct debit. May I have your account number? Okay.\n\nThis is Airtel accounts. My name is Melissa. I'm the senior account manager. Reason why I am trying to get on hold with you because I'm very concerned that your invoices yes. Yes.\n\nWe do have a office in Canberra and Melbourne. The phone number that we set up for this is Canberra and Melbourne. I understand that, Rahul. So here's the thing. Here's the thing.\n\nIf you are not confident providing your bank details, we ask for your cooperation. We sent you a different email with the instructions how to set up your direct debit on your own, but you did not do so. Okay. What do you mean? We do have your account details.\n\nSo so as I was trying to say, I would force you to believe that I'm calling from Airtel. So if you're willing to set up your direct debit to your Airtel account for your Internet service, please log in, follow the instruction. You can go ahead and do it on your own and process the payment as well. Because your account is at risk for suspension. Your account number, please?\n\n10463300. Is this a check or savings? Okay. So once this has been set up, you will receive a email regarding the direct debit agreement. And, mister Rahul, please ensure your funds are available.\n\nShortly, we will be going to process your May and June invoices. Okay? And then you will receive a official payment receipt. Nothing to worry. This is a illegitimate call.\n\nOkay? You're welcome. Have a good one, and be safe.","paragraphs":[{"sentences":[{"text":"Hi, Raul.","start":6.3999996,"end":7.12,"sentiment":"neutral","sentiment_score":0.04041912965476513},{"text":"This is Airtel account.","start":7.12,"end":8.48,"sentiment":"neutral","sentiment_score":0.03486665245145559},{"text":"So let's continue setting up your direct debit.","start":8.48,"end":12.259999,"sentiment":"neutral","sentiment_score":0.04898674343712628},{"text":"May I have your account number?","start":12.32,"end":13.815,"sentiment":"neutral","sentiment_score":0.006731935931990544},{"text":"Okay.","start":15.974999,"end":16.474998,"sentiment":"neutral","sentiment_score":-0.015993766486644745}],"sentiment":"neutral","sentiment_score":0.030314126938936255,"num_words":21,"start":6.3999996,"end":16.474998},{"sentences":[{"text":"This is Airtel accounts.","start":16.775,"end":18.395,"sentiment":"neutral","sentiment_score":-0.025300960522145033},{"text":"My name is 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Rahul.","start":62.57,"end":64.59,"sentiment":"neutral","sentiment_score":-0.24404466897249222},{"text":"So here's the thing.","start":64.89,"end":66.19,"sentiment":"neutral","sentiment_score":-0.11747858300805092},{"text":"Here's the thing.","start":67.53,"end":68.65,"sentiment":"neutral","sentiment_score":-0.11524044225613277}],"sentiment":"neutral","sentiment_score":-0.1172987346847852,"num_words":33,"start":44.965,"end":68.65},{"sentences":[{"text":"If you are not confident providing your bank details, we ask for your cooperation.","start":68.65,"end":74.715,"sentiment":"negative","sentiment_score":-0.49529179292065756},{"text":"We sent you a different email with the instructions how to set up your direct debit on your own, but you did not do so.","start":75.095,"end":84.715,"sentiment":"negative","sentiment_score":-0.37937551766633987},{"text":"Okay.","start":88.060005,"end":88.560005,"sentiment":"neutral","sentiment_score":-0.12539587914943695},{"text":"What do you mean?","start":94.380005,"end":95.26,"sentiment":"neutral","sentiment_score":-0.0357896382920444},{"text":"We do have your account details.","start":95.26,"end":97.520004,"sentiment":"neutral","sentiment_score":0.002877965879937013}],"sentiment":"negative","sentiment_score":-0.3333951935917139,"num_words":50,"start":68.65,"end":97.520004},{"sentences":[{"text":"So so as I was trying to say, I would force you to believe that I'm calling from Airtel.","start":97.9,"end":102.08,"sentiment":"neutral","sentiment_score":-0.04390704536222314},{"text":"So if you're willing to set up your direct debit to your Airtel account for your Internet service, please log in, follow the instruction.","start":102.854996,"end":113.195,"sentiment":"neutral","sentiment_score":0.05133579337658981},{"text":"You can go ahead and do it on your own and process the payment as well.","start":113.415,"end":117.91499,"sentiment":"neutral","sentiment_score":0.06145127210766077},{"text":"Because your account is at risk 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What's your name? What's your name? Where are you calling from? Okay. I understand. No. Which place you are calling from? Are you calling from Canberra? Sorry? But here it's showing you are calling from Melbourne. How you don't know where are you calling from? Look, don't take me wrong, but there are a lot of scam going on now. So how how can I understand you are from what I'm calling? No. No. Give give me some proof that you are from Airtel. Can you send from me or something like that which is now? Like, that type of thing. Yeah. Okay. No worries. Okay. I would like to go ahead. Okay. I will tell you my BSB. My BSB is zero six 2259. 10463300. Yeah. It's saving account. No worries. Call is available. No worries. No worries. No worries. Thank you. Okay. No worries. Thank you. Okay. 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you record your name and reason for calling, I'll see if this Hello? What's your name? What's your name? Where are you calling from? Okay.\n\nI understand. No. Which place you are calling from? Are you calling from Canberra? Sorry?\n\nBut here it's showing you are calling from Melbourne. How you don't know where are you calling from? Look, don't take me wrong, but there are a lot of scam going on now. So how how can I understand you are from what I'm calling? No.\n\nNo. Give give me some proof that you are from Airtel. Can you send from me or something like that which is now? Like, that type of thing. Yeah.\n\nOkay. No worries. Okay. I would like to go ahead. Okay.\n\nI will tell you my BSB. My BSB is zero six 2259. 10463300. Yeah. It's saving account.\n\nNo worries. Call is available. No worries. No worries. No worries.\n\nThank you. Okay. No worries. Thank you. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this Hello?","start":0.08,"end":5.62,"sentiment":"neutral","sentiment_score":-0.013094226447200137},{"text":"What's your name?","start":12.719999,"end":13.599999,"sentiment":"neutral","sentiment_score":0.0013687619163344304},{"text":"What's your name?","start":13.599999,"end":14.24,"sentiment":"neutral","sentiment_score":-0.00615317498644193},{"text":"Where are you calling from?","start":14.24,"end":15.525,"sentiment":"neutral","sentiment_score":-0.020167964138090612},{"text":"Okay.","start":28.75,"end":29.070002,"sentiment":"neutral","sentiment_score":-0.11528795212507248}],"sentiment":"neutral","sentiment_score":-0.015915391626409613,"num_words":26,"start":0.08,"end":29.070002},{"sentences":[{"text":"I 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Hello?\n\nChannel 0: Hi, Raul. This is Airtel account. So let's continue setting up your direct debit. May I have\n\nChannel 1: What's\n\nChannel 0: your\n\nChannel 1: your\n\nChannel 0: account\n\nChannel 1: name?\n\nChannel 0: number?\n\nChannel 1: What's your name? Where are you calling from?\n\nChannel 0: Okay. This is Airtel accounts. My name is Melissa. I'm the senior account manager. Reason why I am trying to get on hold with you because I'm very concerned that your\n\nChannel 1: Okay.\n\nChannel 0: invoices\n\nChannel 1: I understand. No. Which place you are calling from? Are you calling from Canberra?\n\nChannel 0: yes.\n\nChannel 1: Sorry?\n\nChannel 0: Yes.\n\nChannel 1: But here it's showing you are calling from Melbourne.\n\nChannel 0: We do have a office in Canberra and Melbourne.\n\nChannel 1: How you don't know where are you calling from?\n\nChannel 0: The phone number that we set up for this is Canberra and Melbourne.\n\nChannel 1: Look, don't take me wrong, but there are a lot of scam going on now.\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: understand\n\nChannel 1: how\n\nChannel 0: that, Rahul.\n\nChannel 1: how can\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: here's\n\nChannel 1: understand\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: thing.\n\nChannel 1: are from what I'm calling?\n\nChannel 0: Here's the thing. If you are not confident providing your bank details, we ask for your cooperation. We sent you a different email with the instructions how to set up your direct debit on your own,\n\nChannel 1: No. No. Give\n\nChannel 0: but you\n\nChannel 1: give\n\nChannel 0: did\n\nChannel 1: me\n\nChannel 0: not\n\nChannel 1: some\n\nChannel 0: do\n\nChannel 1: proof\n\nChannel 0: so.\n\nChannel 1: that you are from Airtel. Can\n\nChannel 0: Okay.\n\nChannel 1: you send from me or something like that which is now? Like, that type of thing.\n\nChannel 0: What do you mean? We do have your account details. So so as I was trying to say, I would force you to believe that I'm calling from Airtel. So\n\nChannel 1: Yeah.\n\nChannel 0: if you're willing to set up your direct debit to your Airtel account for your Internet service, please log in, follow the instruction. You can go ahead and do it on your own and process the payment as well. Because your\n\nChannel 1: Okay.\n\nChannel 0: account\n\nChannel 1: No worries.\n\nChannel 0: is\n\nChannel 1: Okay.\n\nChannel 0: at\n\nChannel 1: I would like to go ahead. Okay.\n\nChannel 0: risk\n\nChannel 1: I will tell\n\nChannel 0: for\n\nChannel 1: you my BSB. My BSB is zero six\n\nChannel 0: suspension.\n\nChannel 1: 2259.\n\nChannel 0: Your account number, please?\n\nChannel 1: 10463300.\n\nChannel 0: 10463300.\n\nChannel 1: Yeah.\n\nChannel 0: Is this a check or savings?\n\nChannel 1: It's saving account.\n\nChannel 0: Okay. So once this has been set up, you will receive a email regarding the direct debit agreement. And, mister Rahul, please ensure your funds are available. Shortly,\n\nChannel 1: No\n\nChannel 0: we\n\nChannel 1: worries.\n\nChannel 0: will be\n\nChannel 1: Call\n\nChannel 0: going\n\nChannel 1: is available.\n\nChannel 0: to process\n\nChannel 1: No worries. No worries.\n\nChannel 0: your May and June invoices. Okay? And then you will receive a official payment receipt. Nothing to\n\nChannel 1: No\n\nChannel 0: worry.\n\nChannel 1: worries. Thank\n\nChannel 0: This\n\nChannel 1: you.\n\nChannel 0: is a illegitimate call. Okay?\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: You're welcome. Have a good one, and be safe.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this Hello?","start":0.08,"end":5.62,"sentiment":"neutral","sentiment_score":-0.013094226447200137}],"sentiment":"neutral","sentiment_score":-0.013094226447200137,"channel":1,"num_words":14,"start":0.08,"end":5.62},{"sentences":[{"text":"Hi, Raul.","start":6.3999996,"end":7.12,"sentiment":"neutral","sentiment_score":0.04041912965476513},{"text":"This is Airtel account.","start":7.12,"end":8.48,"sentiment":"neutral","sentiment_score":0.03486665245145559},{"text":"So let's continue setting up your direct debit.","start":8.48,"end":12.259999,"sentiment":"neutral","sentiment_score":0.04898674343712628},{"text":"May I 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savings?","start":141.675,"end":143.375,"sentiment":"neutral","sentiment_score":-0.0033006773640712104}],"sentiment":"neutral","sentiment_score":-0.0033006773640712104,"channel":0,"num_words":6,"start":141.675,"end":143.375},{"sentences":[{"text":"It's saving account.","start":145.0,"end":146.14,"sentiment":"neutral","sentiment_score":0.010783394488195578}],"sentiment":"neutral","sentiment_score":0.010783394488195578,"channel":1,"num_words":3,"start":145.0,"end":146.14},{"sentences":[{"text":"Okay.","start":146.795,"end":147.295,"sentiment":"neutral","sentiment_score":0.05707953497767448},{"text":"So once this has been set up, you will receive a email regarding the direct debit agreement.","start":147.7,"end":153.87999,"sentiment":"neutral","sentiment_score":0.06579873579389908},{"text":"And, mister Rahul, please ensure your funds are 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a illegitimate call.","start":169.55295,"end":171.47295,"sentiment":"negative","sentiment_score":-0.5859294533729553},{"text":"Okay?","start":171.47295,"end":171.97295,"sentiment":"neutral","sentiment_score":-0.18057066202163696}],"sentiment":"negative","sentiment_score":-0.5048576951026916,"channel":0,"num_words":5,"start":169.55295,"end":171.97295},{"sentences":[{"text":"Okay.","start":172.54,"end":172.93999,"sentiment":"neutral","sentiment_score":-0.008984655141830444},{"text":"No worries.","start":172.93999,"end":173.34,"sentiment":"neutral","sentiment_score":0.02314732037484646},{"text":"Thank you.","start":173.34,"end":174.15999,"sentiment":"neutral","sentiment_score":0.20716475695371628}],"sentiment":"neutral","sentiment_score":0.090327899903059,"channel":1,"num_words":5,"start":172.54,"end":174.15999},{"sentences":[{"text":"You're welcome.","start":174.35294,"end":175.25294,"sentiment":"positive","sentiment_score":0.41895103454589844},{"text":"Have a good one, and be safe.","start":175.31294,"end":177.17294,"sentiment":"positive","sentiment_score":0.4886331175054823}],"sentiment":"positive","sentiment_score":0.4731482101811303,"channel":0,"num_words":9,"start":174.35294,"end":177.17294},{"sentences":[{"text":"Okay.","start":177.65999,"end":178.06,"sentiment":"neutral","sentiment_score":0.16130289435386658},{"text":"Bye.","start":178.06,"end":178.44293,"sentiment":"neutral","sentiment_score":-0.09350694715976716}],"sentiment":"neutral","sentiment_score":0.033897973597049706,"channel":1,"num_words":2,"start":177.65999,"end":178.44293}]},"summary":{"result":"success","short":"The senior account manager from Airtel is trying to get in touch with Raul regarding his direct debit. Raul is hesitant to provide bank details until he receives a different email with instructions. The account manager assures Raul that he will not be charged and that he can set up his direct debit on his Airtel account. The call ends with Raul thanking the account manager and wishing him a good day."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this Hello? Hi, Raul. This is Airtel account. So let's continue setting up your direct debit. May I have What's your your account name? number?","start_word":1,"end_word":37,"intents":[{"intent":"Collect client information","confidence_score":0.00002506802}]},{"text":"This is Airtel account. So let's continue setting up your direct debit.","start_word":16,"end_word":27,"intents":[{"intent":"Set up direct debit","confidence_score":0.5184035}]},{"text":"if you're willing to set up your direct debit to your Airtel account for your Internet service, please log in, follow the instruction. You can go ahead and do it on your own and process the payment as well. Because your Okay.","start_word":273,"end_word":314,"intents":[{"intent":"Set up direct debit","confidence_score":0.47369543},{"intent":"Process payment","confidence_score":0.72843826}]},{"text":"So once this has been set up, you will receive a email regarding the direct debit agreement. And, mister Rahul, please ensure your funds are available. Shortly, No we worries.","start_word":360,"end_word":389,"intents":[{"intent":"Receive direct debit agreement","confidence_score":0.006141961}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this Hello? Hi, Raul. This is Airtel account. So let's continue setting up your direct debit. May I have What's your your account name? number? What's your name? Where are you calling from? Okay. This is Airtel accounts. My name is Melissa. I'm the senior account manager. Reason why I am trying to get on hold with you because I'm very concerned that your Okay. invoices I understand. No. Which place you are calling from? Are you calling from Canberra? yes. Sorry? Yes. But here it's showing you are calling from Melbourne. We do have a office in Canberra and Melbourne. How you don't know where are you calling from? The phone number that we set up for this is Canberra and Melbourne.","start_word":0,"end_word":134,"sentiment":"neutral","sentiment_score":-0.07056299597024918},{"text":"Look, don't take me wrong, but there are a lot of scam going on now.","start_word":135,"end_word":149,"sentiment":"negative","sentiment_score":-0.705768346786499},{"text":"I So understand how that, Rahul. how can So I here's understand the you thing. are from what I'm calling? Here's the thing.","start_word":150,"end_word":172,"sentiment":"neutral","sentiment_score":-0.1403256207704544},{"text":"If you are not confident providing your bank details, we ask for your cooperation.","start_word":173,"end_word":186,"sentiment":"negative","sentiment_score":-0.4909825921058655},{"text":"We sent you a different email with the instructions how to set up your direct debit on your own, No.","start_word":187,"end_word":206,"sentiment":"neutral","sentiment_score":-0.28693702816963196},{"text":"No. Give but you give did me not some do proof so.","start_word":207,"end_word":218,"sentiment":"negative","sentiment_score":-0.7695028185844421},{"text":"that you are from Airtel. Can Okay. you send from me or something like that which is now? Like, that type of thing. What do you mean? We do have your account details. So so as I was trying to say, I would force you to believe that I'm calling from Airtel. So Yeah. if you're willing to set up your direct debit to your Airtel account for your Internet service, please log in, follow the instruction. You can go ahead and do it on your own and process the payment as well. Because your Okay. account No worries. is Okay. at I would like to go ahead. Okay. risk I will tell for you my BSB. My BSB is zero six suspension. 2259. Your account number, please? 10463300. 10463300. Yeah. Is this a check or savings? It's saving account. Okay. So once this has been set up, you will receive a email regarding the direct debit agreement. And, mister Rahul, please ensure your funds are available. Shortly, No we worries. will be Call going is available. to process No worries. No worries. your May and June invoices. Okay? And then you will receive a official payment receipt. Nothing to No worry. worries. Thank This you.","start_word":219,"end_word":424,"sentiment":"neutral","sentiment_score":0.0001125083738956058},{"text":"is a illegitimate call.","start_word":425,"end_word":428,"sentiment":"negative","sentiment_score":-0.5857632756233215},{"text":"Okay? Okay. No worries. Thank you.","start_word":429,"end_word":434,"sentiment":"neutral","sentiment_score":0.028637481853365895},{"text":"You're welcome. Have a good one, and be safe.","start_word":435,"end_word":443,"sentiment":"positive","sentiment_score":0.46661919355392456},{"text":"Okay. Bye.","start_word":444,"end_word":445,"sentiment":"neutral","sentiment_score":0.1732051819562912}],"average":{"sentiment":"neutral","sentiment_score":-0.09053447692374872}}}}