{"metadata":{"transaction_key":"deprecated","request_id":"019f1af5-7b5b-7150-8e14-9485d270524f","sha256":"d58d616bfb7adffbfb9ea774f28b5e423d4df91ae2f8100aec229761f682719f","created":"2026-06-30T23:55:24.505Z","duration":41.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":57},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"I'm Andrew. Cybersecurity.","confidence":0.94091797,"words":[{"word":"i'm","start":6.08,"end":6.16,"confidence":0.7739258,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.009087901562452316},{"word":"andrew","start":6.16,"end":6.66,"confidence":0.94091797,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.010351824574172497},{"word":"cybersecurity","start":7.2799997,"end":7.7799997,"confidence":0.9514974,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":0.0015303704421967268}],"paragraphs":{"transcript":"\nI'm Andrew. Cybersecurity.","paragraphs":[{"sentences":[{"text":"I'm Andrew.","start":6.08,"end":6.66,"sentiment":"neutral","sentiment_score":0.009719863068312407},{"text":"Cybersecurity.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.0015303704421967268}],"sentiment":"neutral","sentiment_score":0.006990032192940514,"num_words":3,"start":6.08,"end":7.7799997}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. They said just on a call. You can leave a message after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.08,"end":0.24,"confidence":0.74658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05144186317920685},{"word":"if","start":0.24,"end":0.32,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.011180348694324492},{"word":"you","start":0.32,"end":0.48,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016769256442785263},{"word":"record","start":0.48,"end":0.88,"confidence":0.44873047,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.018688179552555084},{"word":"your","start":0.88,"end":1.04,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.010707758367061617},{"word":"name","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.046547550708055496},{"word":"and","start":1.28,"end":1.52,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.016643602401018143},{"word":"reason","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04456312209367752},{"word":"for","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03531843051314354},{"word":"calling","start":2.08,"end":2.58,"confidence":0.9904785,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.051757846027612686},{"word":"i'll","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01341666467487812},{"word":"see","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.00812949612736702},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00910755805671215},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02498485893011093},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.030937805771827694},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01650497317314148},{"word":"available","start":3.84,"end":4.34,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02413027547299862},{"word":"thanks","start":12.719999,"end":13.219999,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.43680843710899353},{"word":"please","start":13.5199995,"end":13.84,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.13286323845386505},{"word":"stay","start":13.84,"end":14.08,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.08216743171215057},{"word":"on","start":14.08,"end":14.16,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.010446548461914062},{"word":"the","start":14.16,"end":14.32,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15165136754512787},{"word":"line","start":14.32,"end":14.82,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15907320380210876},{"word":"they","start":35.190002,"end":35.510002,"confidence":0.5209961,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.2689550518989563},{"word":"said","start":35.510002,"end":36.010002,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.24829316139221191},{"word":"just","start":36.07,"end":36.31,"confidence":0.6166992,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2184290885925293},{"word":"on","start":36.31,"end":36.47,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.23812133073806763},{"word":"a","start":36.47,"end":36.63,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26197680830955505},{"word":"call","start":36.63,"end":37.11,"confidence":0.99316406,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.23278260231018064},{"word":"you","start":37.11,"end":37.27,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1815277934074402},{"word":"can","start":37.27,"end":37.43,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.16549521684646606},{"word":"leave","start":37.43,"end":37.59,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22942735254764557},{"word":"a","start":37.59,"end":37.75,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.207748144865036},{"word":"message","start":37.75,"end":38.15,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2580382525920868},{"word":"after","start":38.15,"end":38.39,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14904874563217163},{"word":"the","start":38.39,"end":38.47,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21038475632667544},{"word":"tone","start":38.47,"end":38.97,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11219370365142822}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. They said just on a call.\n\nYou can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.05144186317920685},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.34,"sentiment":"neutral","sentiment_score":-0.022314189351163805},{"text":"Thanks.","start":12.719999,"end":13.219999,"sentiment":"positive","sentiment_score":0.43680843710899353},{"text":"Please stay on the line.","start":13.5199995,"end":14.82,"sentiment":"neutral","sentiment_score":0.01704947054386139},{"text":"They said just on a call.","start":35.190002,"end":37.11,"sentiment":"neutral","sentiment_score":-0.24475967387358347}],"sentiment":"neutral","sentiment_score":-0.04317542827077981,"num_words":29,"start":0.08,"end":37.11},{"sentences":[{"text":"You can leave a message after the tone.","start":37.11,"end":38.97,"sentiment":"neutral","sentiment_score":-0.18923299573361874}],"sentiment":"neutral","sentiment_score":-0.18923299573361874,"num_words":8,"start":37.11,"end":38.97}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm Andrew. Cybersecurity.\n\nChannel 1: Thanks. Please stay on the line. They said just on a call. You can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.05144186317920685},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.34,"sentiment":"neutral","sentiment_score":-0.022314189351163805}],"sentiment":"neutral","sentiment_score":-0.017975598025847885,"channel":1,"num_words":17,"start":0.08,"end":4.34},{"sentences":[{"text":"I'm Andrew.","start":6.08,"end":6.66,"sentiment":"neutral","sentiment_score":0.009719863068312407},{"text":"Cybersecurity.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.0015303704421967268}],"sentiment":"neutral","sentiment_score":0.006990032192940514,"channel":0,"num_words":3,"start":6.08,"end":7.7799997},{"sentences":[{"text":"Thanks.","start":12.719999,"end":13.219999,"sentiment":"positive","sentiment_score":0.43680843710899353},{"text":"Please stay on the line.","start":13.5199995,"end":14.82,"sentiment":"neutral","sentiment_score":0.01704947054386139},{"text":"They said just on a call.","start":35.190002,"end":37.11,"sentiment":"neutral","sentiment_score":-0.24475967387358347},{"text":"You can leave a message after the tone.","start":37.11,"end":38.97,"sentiment":"neutral","sentiment_score":-0.18923299573361874}],"sentiment":"neutral","sentiment_score":-0.12301831096410751,"channel":1,"num_words":20,"start":12.719999,"end":38.97}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm Andrew. Cybersecurity. Thanks. Please stay on the line. They said just on a call. You can leave a message after the tone."},"intents":{"segments":[{"text":"You can leave a message after the tone.","start_word":32,"end_word":39,"intents":[{"intent":"Confirm identity","confidence_score":0.00063764874}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm Andrew. Cybersecurity.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":-0.01011012401431799},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.43680843710899353},{"text":"Please stay on the line. They said just on a call. You can leave a message after the tone.","start_word":21,"end_word":39,"sentiment":"neutral","sentiment_score":-0.1522781252861023}],"average":{"sentiment":"neutral","sentiment_score":-0.05428898125364069}}}}