{"metadata":{"transaction_key":"deprecated","request_id":"01a037f9-3b5e-7e22-85b3-d1ab0ccd0525","sha256":"b676d410ac08f1b0274695d84bd1fb46e30c74e18cc32e5c3aae231cbef80eea","created":"2026-08-25T08:11:16.989Z","duration":43.84794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":148,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":171},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Hey there, Madison. It's Debbie. Sorry to give you a callback. Apologies for the delay. We had some issues with our portal. But what I'll do is I'll send you through the document by email. And once it's finally uploaded, I'll send you through the Odesign attachments. But, yeah, look. Give me a callback. I might try you again in another five, ten minutes. Either way, you'll have the document to review, and we can go through it at another time. Speak to you soon. Thanks. Bye.","confidence":0.9970703,"words":[{"word":"hey","start":14.195,"end":14.355,"confidence":0.9970703,"punctuated_word":"Hey","sentiment":"neutral","sentiment_score":0.06618782877922058},{"word":"there","start":14.355,"end":14.514999,"confidence":0.9733887,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.0903097167611122},{"word":"madison","start":14.514999,"end":15.014999,"confidence":0.9926758,"punctuated_word":"Madison.","sentiment":"neutral","sentiment_score":0.06130955368280411},{"word":"it's","start":15.075,"end":15.235,"confidence":0.5922241,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.11277960985898972},{"word":"debbie","start":15.235,"end":15.474999,"confidence":0.3145752,"punctuated_word":"Debbie.","sentiment":"neutral","sentiment_score":0.100030355155468},{"word":"sorry","start":15.474999,"end":15.635,"confidence":0.80615234,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.13398206233978271},{"word":"to","start":15.635,"end":15.715,"confidence":0.43847656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23370933532714844},{"word":"give","start":15.715,"end":15.955,"confidence":0.50439453,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.3123117983341217},{"word":"you","start":15.955,"end":15.995,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.249271959066391},{"word":"a","start":15.995,"end":16.035,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2502812445163727},{"word":"callback","start":16.035,"end":16.535,"confidence":0.9975586,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.2956417202949524},{"word":"apologies","start":16.835,"end":17.335,"confidence":0.95410156,"punctuated_word":"Apologies","sentiment":"negative","sentiment_score":-0.4040181636810303},{"word":"for","start":17.795,"end":18.035,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.46387895941734314},{"word":"the","start":18.035,"end":18.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.44756048917770386},{"word":"delay","start":18.275,"end":18.675,"confidence":0.9909668,"punctuated_word":"delay.","sentiment":"negative","sentiment_score":-0.39079976081848145},{"word":"we","start":18.675,"end":18.835,"confidence":0.9980469,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.33453354239463806},{"word":"had","start":18.835,"end":18.994999,"confidence":0.98095703,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.29846519231796265},{"word":"some","start":18.994999,"end":19.235,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2797786593437195},{"word":"issues","start":19.235,"end":19.555,"confidence":1.0,"punctuated_word":"issues","sentiment":"negative","sentiment_score":-0.34651291370391846},{"word":"with","start":19.555,"end":19.715,"confidence":0.99609375,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4168436825275421},{"word":"our","start":19.715,"end":19.955,"confidence":0.97998047,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.4040897488594055},{"word":"portal","start":19.955,"end":20.455,"confidence":0.8491211,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.33205467462539673},{"word":"but","start":20.595,"end":20.994999,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04131044447422027},{"word":"what","start":20.994999,"end":21.235,"confidence":0.56103516,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.033808931708335876},{"word":"i'll","start":21.235,"end":21.474998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02592240646481514},{"word":"do","start":21.474998,"end":21.715,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06089796870946884},{"word":"is","start":21.715,"end":21.875,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0725809633731842},{"word":"i'll","start":21.875,"end":22.115,"confidence":0.99609375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08373170346021652},{"word":"send","start":22.115,"end":22.355,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10282593220472336},{"word":"you","start":22.355,"end":22.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07957559078931808},{"word":"through","start":22.595,"end":23.075,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.10702722519636154},{"word":"the","start":23.075,"end":23.395,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06689614057540894},{"word":"document","start":23.395,"end":23.895,"confidence":1.0,"punctuated_word":"document","sentiment":"neutral","sentiment_score":0.08239176124334335},{"word":"by","start":23.955,"end":24.355,"confidence":0.68896484,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.10838160663843156},{"word":"email","start":24.355,"end":24.855,"confidence":0.7883301,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.05378158390522003},{"word":"and","start":25.075,"end":25.575,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08503726124763489},{"word":"once","start":25.715,"end":26.035,"confidence":0.9707031,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.060843467712402344},{"word":"it's","start":26.035,"end":26.195,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07966823130846024},{"word":"finally","start":26.195,"end":26.695,"confidence":0.9941406,"punctuated_word":"finally","sentiment":"neutral","sentiment_score":0.0631428137421608},{"word":"uploaded","start":26.755,"end":27.255,"confidence":0.9995117,"punctuated_word":"uploaded,","sentiment":"neutral","sentiment_score":0.07436200976371765},{"word":"i'll","start":27.474998,"end":27.634998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.057864513248205185},{"word":"send","start":27.634998,"end":27.875,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05680852383375168},{"word":"you","start":27.875,"end":28.035,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04506686329841614},{"word":"through","start":28.035,"end":28.355,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.06493393331766129},{"word":"the","start":28.355,"end":28.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019208066165447235},{"word":"odesign","start":29.235,"end":29.735,"confidence":0.5503337,"punctuated_word":"Odesign","sentiment":"neutral","sentiment_score":0.03669193014502525},{"word":"attachments","start":30.33,"end":30.73,"confidence":0.8613281,"punctuated_word":"attachments.","sentiment":"neutral","sentiment_score":-0.0027610883116722107},{"word":"but","start":30.73,"end":31.130001,"confidence":0.8503418,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.006278824061155319},{"word":"yeah","start":31.130001,"end":31.37,"confidence":0.98339844,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.010017558932304382},{"word":"look","start":31.37,"end":31.61,"confidence":0.7890625,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.00016710907220840454},{"word":"give","start":31.61,"end":31.85,"confidence":0.9951172,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.04479473829269409},{"word":"me","start":31.85,"end":31.93,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0461462140083313},{"word":"a","start":31.93,"end":32.01,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0209176242351532},{"word":"callback","start":32.01,"end":32.51,"confidence":0.9951172,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.013921074569225311},{"word":"i","start":32.97,"end":33.21,"confidence":0.7573242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.036759987473487854},{"word":"might","start":33.21,"end":33.45,"confidence":0.87890625,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.013444215059280396},{"word":"try","start":33.45,"end":33.77,"confidence":0.9707031,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.01645573228597641},{"word":"you","start":33.77,"end":33.93,"confidence":0.7128906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013568952679634094},{"word":"again","start":33.93,"end":34.25,"confidence":0.99902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.0058654844760894775},{"word":"in","start":34.25,"end":34.49,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.029721081256866455},{"word":"another","start":34.49,"end":34.97,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.007214218378067017},{"word":"five","start":34.97,"end":35.21,"confidence":0.9812012,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.04900173097848892},{"word":"ten","start":35.21,"end":35.37,"confidence":1.0,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.06563189625740051},{"word":"minutes","start":35.37,"end":35.87,"confidence":0.99853516,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.05906837061047554},{"word":"either","start":36.57,"end":36.81,"confidence":0.97802734,"punctuated_word":"Either","sentiment":"neutral","sentiment_score":0.06654292345046997},{"word":"way","start":36.81,"end":37.05,"confidence":0.9914551,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.09438225626945496},{"word":"you'll","start":37.05,"end":37.29,"confidence":0.94384766,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.12310290336608888},{"word":"have","start":37.29,"end":37.45,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1710660457611084},{"word":"the","start":37.45,"end":37.61,"confidence":0.5029297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14937415719032288},{"word":"document","start":37.61,"end":38.01,"confidence":0.9873047,"punctuated_word":"document","sentiment":"neutral","sentiment_score":0.14638912677764893},{"word":"to","start":38.01,"end":38.17,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07634779810905457},{"word":"review","start":38.17,"end":38.67,"confidence":0.92749023,"punctuated_word":"review,","sentiment":"neutral","sentiment_score":0.1086808145046234},{"word":"and","start":38.73,"end":39.05,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12247280776500702},{"word":"we","start":39.05,"end":39.29,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0934678390622139},{"word":"can","start":39.29,"end":39.45,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06664048135280609},{"word":"go","start":39.45,"end":39.61,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.12714137136936188},{"word":"through","start":39.61,"end":39.77,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.13380685448646543},{"word":"it","start":39.77,"end":39.93,"confidence":0.7841797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05243612825870514},{"word":"at","start":39.93,"end":40.09,"confidence":0.8071289,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.018689170479774475},{"word":"another","start":40.09,"end":40.489998,"confidence":0.9980469,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.058389097452163696},{"word":"time","start":40.489998,"end":40.809998,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.09358544647693634},{"word":"speak","start":40.809998,"end":41.05,"confidence":0.9921875,"punctuated_word":"Speak","sentiment":"neutral","sentiment_score":0.16576498746871948},{"word":"to","start":41.05,"end":41.13,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23375174403190613},{"word":"you","start":41.13,"end":41.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26089930534362793},{"word":"soon","start":41.29,"end":41.53,"confidence":1.0,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.27265751361846924},{"word":"thanks","start":41.53,"end":41.85,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5365141034126282},{"word":"bye","start":41.85,"end":42.35,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2527785897254944}],"paragraphs":{"transcript":"\nHey there, Madison. It's Debbie. Sorry to give you a callback. Apologies for the delay. We had some issues with our portal.\n\nBut what I'll do is I'll send you through the document by email. And once it's finally uploaded, I'll send you through the Odesign attachments. But, yeah, look. Give me a callback. I might try you again in another five, ten minutes.\n\nEither way, you'll have the document to review, and we can go through it at another time. Speak to you soon. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hey there, Madison.","start":14.195,"end":15.014999,"sentiment":"neutral","sentiment_score":0.0726023664077123},{"text":"It's Debbie.","start":15.075,"end":15.474999,"sentiment":"neutral","sentiment_score":0.10640498250722885},{"text":"Sorry to give you a callback.","start":15.474999,"end":16.535,"sentiment":"neutral","sentiment_score":-0.24586635331312814},{"text":"Apologies for the delay.","start":16.835,"end":18.675,"sentiment":"negative","sentiment_score":-0.4265643432736397},{"text":"We had some issues with our portal.","start":18.675,"end":20.455,"sentiment":"negative","sentiment_score":-0.3446112019675119}],"sentiment":"neutral","sentiment_score":-0.23468712920492346,"num_words":22,"start":14.195,"end":20.455},{"sentences":[{"text":"But what I'll do is I'll send you through the document by email.","start":20.595,"end":24.855,"sentiment":"neutral","sentiment_score":0.06434702844573902},{"text":"And once it's finally uploaded, I'll send you through the Odesign attachments.","start":25.075,"end":30.73,"sentiment":"neutral","sentiment_score":0.05340554378926754},{"text":"But, yeah, look.","start":30.73,"end":31.61,"sentiment":"neutral","sentiment_score":0.005487830688556035},{"text":"Give me a callback.","start":31.61,"end":32.51,"sentiment":"neutral","sentiment_score":-0.008371805772185326},{"text":"I might try you again in another five, ten minutes.","start":32.97,"end":35.87,"sentiment":"neutral","sentiment_score":0.023693177476525308}],"sentiment":"neutral","sentiment_score":0.040411569976380894,"num_words":42,"start":20.595,"end":35.87},{"sentences":[{"text":"Either way, you'll have the document to review, and we can go through it at another time.","start":36.57,"end":40.809998,"sentiment":"neutral","sentiment_score":0.10014795424307094},{"text":"Speak to you soon.","start":40.809998,"end":41.53,"sentiment":"neutral","sentiment_score":0.2332683876156807},{"text":"Thanks.","start":41.53,"end":41.85,"sentiment":"positive","sentiment_score":0.5365141034126282},{"text":"Bye.","start":41.85,"end":42.35,"sentiment":"neutral","sentiment_score":0.2527785897254944}],"sentiment":"neutral","sentiment_score":0.1489078898144805,"num_words":23,"start":36.57,"end":42.35}]}}]},{"alternatives":[{"transcript":"Madison. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","confidence":1.0,"words":[{"word":"madison","start":2.8799999,"end":3.3799999,"confidence":0.97631836,"punctuated_word":"Madison.","sentiment":"neutral","sentiment_score":-0.04236047714948654},{"word":"isn't","start":4.72,"end":5.04,"confidence":0.9970703,"punctuated_word":"Isn't","sentiment":"neutral","sentiment_score":-0.2073114663362503},{"word":"available","start":5.04,"end":5.52,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.24428552389144895},{"word":"right","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.27240025997161865},{"word":"now","start":5.7599998,"end":6.2599998,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.26440882682800293},{"word":"please","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.15162889659404755},{"word":"leave","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1087089478969574},{"word":"a","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10798247158527374},{"word":"detailed","start":7.04,"end":7.44,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.09786362946033478},{"word":"message","start":7.44,"end":7.9199996,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.10064994543790816},{"word":"after","start":7.9199996,"end":8.24,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06341352313756943},{"word":"the","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08380255848169327},{"word":"tone","start":8.4,"end":8.88,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.09542464464902878},{"word":"when","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.029407568275928497},{"word":"you","start":9.12,"end":9.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03730251267552376},{"word":"have","start":9.2,"end":9.36,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.025575412437319756},{"word":"finished","start":9.36,"end":9.76,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.017554696649312973},{"word":"recording","start":9.76,"end":10.24,"confidence":0.9970703,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.04141414910554886},{"word":"you","start":10.24,"end":10.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0598607175052166},{"word":"may","start":10.4,"end":10.639999,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.04311518371105194},{"word":"hang","start":10.639999,"end":10.88,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.04172872006893158},{"word":"up","start":10.88,"end":11.12,"confidence":0.76049805,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.044850125908851624},{"word":"or","start":11.12,"end":11.36,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.053881220519542694},{"word":"press","start":11.36,"end":11.599999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.05154021456837654},{"word":"one","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05217496678233147},{"word":"for","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.056051138788461685},{"word":"more","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.05192063748836517},{"word":"options","start":12.24,"end":12.74,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.05804695188999176}],"paragraphs":{"transcript":"\nMadison. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Madison.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.04236047714948654},{"text":"Isn't available right now.","start":4.72,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.24710151925683022},{"text":"Please leave a detailed message after the tone.","start":6.3199997,"end":8.88,"sentiment":"neutral","sentiment_score":-0.10118432715535164},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":8.88,"end":12.74,"sentiment":"neutral","sentiment_score":-0.044294947758316994}],"sentiment":"neutral","sentiment_score":-0.08945233527837056,"num_words":28,"start":2.8799999,"end":12.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Madison. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hey there, Madison. It's Debbie. Sorry to give you a callback. Apologies for the delay. We had some issues with our portal.\n\nBut what I'll do is I'll send you through the document by email. And once it's finally uploaded, I'll send you through the Odesign attachments. But, yeah, look. Give me a callback. I might try you again in another five, ten minutes.\n\nEither way, you'll have the document to review, and we can go through it at another time. Speak to you soon. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Madison.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.04236047714948654},{"text":"Isn't available right now.","start":4.72,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.24710151925683022},{"text":"Please leave a detailed message after the tone.","start":6.3199997,"end":8.88,"sentiment":"neutral","sentiment_score":-0.10118432715535164},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":8.88,"end":12.74,"sentiment":"neutral","sentiment_score":-0.044294947758316994}],"sentiment":"neutral","sentiment_score":-0.08945233527837056,"channel":1,"num_words":28,"start":2.8799999,"end":12.74},{"sentences":[{"text":"Hey there, Madison.","start":14.195,"end":15.014999,"sentiment":"neutral","sentiment_score":0.0726023664077123},{"text":"It's Debbie.","start":15.075,"end":15.474999,"sentiment":"neutral","sentiment_score":0.10640498250722885},{"text":"Sorry to give you a callback.","start":15.474999,"end":16.535,"sentiment":"neutral","sentiment_score":-0.24586635331312814},{"text":"Apologies for the delay.","start":16.835,"end":18.675,"sentiment":"negative","sentiment_score":-0.4265643432736397},{"text":"We had some issues with our portal.","start":18.675,"end":20.455,"sentiment":"negative","sentiment_score":-0.3446112019675119}],"sentiment":"neutral","sentiment_score":-0.23468712920492346,"channel":0,"num_words":22,"start":14.195,"end":20.455},{"sentences":[{"text":"But what I'll do is I'll send you through the document by email.","start":20.595,"end":24.855,"sentiment":"neutral","sentiment_score":0.06434702844573902},{"text":"And once it's finally uploaded, I'll send you through the Odesign attachments.","start":25.075,"end":30.73,"sentiment":"neutral","sentiment_score":0.05340554378926754},{"text":"But, yeah, look.","start":30.73,"end":31.61,"sentiment":"neutral","sentiment_score":0.005487830688556035},{"text":"Give me a callback.","start":31.61,"end":32.51,"sentiment":"neutral","sentiment_score":-0.008371805772185326},{"text":"I might try you again in another five, ten minutes.","start":32.97,"end":35.87,"sentiment":"neutral","sentiment_score":0.023693177476525308}],"sentiment":"neutral","sentiment_score":0.040411569976380894,"channel":0,"num_words":42,"start":20.595,"end":35.87},{"sentences":[{"text":"Either way, you'll have the document to review, and we can go through it at another time.","start":36.57,"end":40.809998,"sentiment":"neutral","sentiment_score":0.10014795424307094},{"text":"Speak to you soon.","start":40.809998,"end":41.53,"sentiment":"neutral","sentiment_score":0.2332683876156807},{"text":"Thanks.","start":41.53,"end":41.85,"sentiment":"positive","sentiment_score":0.5365141034126282},{"text":"Bye.","start":41.85,"end":42.35,"sentiment":"neutral","sentiment_score":0.2527785897254944}],"sentiment":"neutral","sentiment_score":0.1489078898144805,"channel":0,"num_words":23,"start":36.57,"end":42.35}]},"summary":{"result":"success","short":"The customer, Debbie, left a voicemail for Madison saying she couldn't answer her phone at the moment and will email her the document. She apologizes for the delay and says she will try again in five to ten minutes. Debbie assures Madison that she will have the document ready for review and they can speak again at another time."},"intents":{"segments":[{"text":"Give me a callback. I might try you again in another five, ten minutes. Either way, you'll have the document to review, and we can go through it at another time. Speak to you soon. Thanks.","start_word":78,"end_word":113,"intents":[{"intent":"Request callback","confidence_score":0.17681912},{"intent":"Ask for callback","confidence_score":0.002714933}]},{"text":"Either way, you'll have the document to review, and we can go through it at another time. Speak to you soon. Thanks.","start_word":92,"end_word":113,"intents":[{"intent":"Review document","confidence_score":0.1959181}]}]},"sentiments":{"segments":[{"text":"Madison. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hey there, Madison. It's Debbie. Sorry to give you a callback.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":-0.09305752068758012},{"text":"Apologies for the delay. We had some issues with our portal.","start_word":39,"end_word":49,"sentiment":"negative","sentiment_score":-0.3766284584999085},{"text":"But what I'll do is I'll send you through the document by email. And once it's finally uploaded, I'll send you through the Odesign attachments. But, yeah, look. Give me a callback. I might try you again in another five, ten minutes. Either way, you'll have the document to review, and we can go through it at another time. Speak to you soon.","start_word":50,"end_word":112,"sentiment":"neutral","sentiment_score":0.06640630960464478},{"text":"Thanks. Bye.","start_word":113,"end_word":114,"sentiment":"positive","sentiment_score":0.4168425500392914}],"average":{"sentiment":"neutral","sentiment_score":-0.016296853796083328}}}}