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Have a goo","paragraphs":[{"sentences":[{"text":"Hello, Jenny.","start":6.96,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.027657139115035534},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":7.7599998,"end":11.139999,"sentiment":"neutral","sentiment_score":0.043156117031520065},{"text":"Well, everything is running perfectly on your payment plan, and I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local pay payment platform.","start":11.84,"end":22.965,"sentiment":"positive","sentiment_score":0.504643477499485},{"text":"To ensure your upcoming payments continue without any disruption, I just need to securely capture and update your credit card details on file.","start":23.585,"end":32.22,"sentiment":"neutral","sentiment_score":0.30215061423571216},{"text":"If you received this message and further and need further assistance adding your credit card details to pay rates, please don't hesitate to call us, and we'll be more than happy to assist.","start":33.16,"end":43.284935,"sentiment":"neutral","sentiment_score":0.15952212927919446}],"sentiment":"neutral","sentiment_score":0.28606254692272387,"num_words":101,"start":6.96,"end":43.284935},{"sentences":[{"text":"Thank you so much, and have a great day.","start":43.424934,"end":45.104935,"sentiment":"positive","sentiment_score":0.6948431664043002},{"text":"Goodbye for now.","start":45.104935,"end":45.984936,"sentiment":"neutral","sentiment_score":0.11737897743781407},{"text":"Have a goo","start":45.984936,"end":46.464935,"sentiment":"neutral","sentiment_score":0.08622816205024719}],"sentiment":"positive","sentiment_score":0.45762732774019244,"num_words":15,"start":43.424934,"end":46.464935}]}}]},{"alternatives":[{"transcript":"You have reached Jenny. Please leave a message.","confidence":1.0,"words":[{"word":"you","start":2.48,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.014673183672130108},{"word":"have","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013936837203800678},{"word":"reached","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.006999654695391655},{"word":"jenny","start":3.1999998,"end":3.52,"confidence":0.98291016,"punctuated_word":"Jenny.","sentiment":"neutral","sentiment_score":-0.011813276447355747},{"word":"please","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.030156947672367096},{"word":"leave","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.026106059551239017},{"word":"a","start":4.0,"end":4.16,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027034997940063477},{"word":"message","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.028005357831716537}],"paragraphs":{"transcript":"\nYou have reached Jenny. Please leave a message.","paragraphs":[{"sentences":[{"text":"You have reached Jenny.","start":2.48,"end":3.52,"sentiment":"neutral","sentiment_score":-0.011855738004669547},{"text":"Please leave a message.","start":3.52,"end":4.66,"sentiment":"neutral","sentiment_score":-0.02782584074884653}],"sentiment":"neutral","sentiment_score":-0.01984078937675804,"num_words":8,"start":2.48,"end":4.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached Jenny. Please leave a message.\n\nChannel 0: Hello, Jenny. My name is Mary, and I'm calling from Airtel accounts department. Well, everything is running perfectly on your payment plan, and I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local pay payment platform. To ensure your upcoming payments continue without any disruption, I just need to securely capture and update your credit card details on file. If you received this message and further and need further assistance adding your credit card details to pay rates, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you so much, and have a great day. Goodbye for now. Have a goo","paragraphs":[{"sentences":[{"text":"You have reached Jenny.","start":2.48,"end":3.52,"sentiment":"neutral","sentiment_score":-0.011855738004669547},{"text":"Please leave a message.","start":3.52,"end":4.66,"sentiment":"neutral","sentiment_score":-0.02782584074884653}],"sentiment":"neutral","sentiment_score":-0.01984078937675804,"channel":1,"num_words":8,"start":2.48,"end":4.66},{"sentences":[{"text":"Hello, Jenny.","start":6.96,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.027657139115035534},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":7.7599998,"end":11.139999,"sentiment":"neutral","sentiment_score":0.043156117031520065},{"text":"Well, everything is running perfectly on your payment plan, and I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local pay payment platform.","start":11.84,"end":22.965,"sentiment":"positive","sentiment_score":0.504643477499485},{"text":"To ensure your upcoming payments continue without any disruption, I just need to securely capture and update your credit card details on file.","start":23.585,"end":32.22,"sentiment":"neutral","sentiment_score":0.30215061423571216},{"text":"If you received this message and further and need further assistance adding your credit card details to pay rates, please don't hesitate to call us, and we'll be more than happy to assist.","start":33.16,"end":43.284935,"sentiment":"neutral","sentiment_score":0.15952212927919446}],"sentiment":"neutral","sentiment_score":0.28606254692272387,"channel":0,"num_words":101,"start":6.96,"end":43.284935},{"sentences":[{"text":"Thank you so much, and have a great day.","start":43.424934,"end":45.104935,"sentiment":"positive","sentiment_score":0.6948431664043002},{"text":"Goodbye for now.","start":45.104935,"end":45.984936,"sentiment":"neutral","sentiment_score":0.11737897743781407},{"text":"Have a goo","start":45.984936,"end":46.464935,"sentiment":"neutral","sentiment_score":0.08622816205024719}],"sentiment":"positive","sentiment_score":0.45762732774019244,"channel":0,"num_words":15,"start":43.424934,"end":46.464935}]},"summary":{"result":"success","short":"An agent from Airtel accounts department called Jenny to inform her that her payment plan is running smoothly and that they are upgrading their billing system to PayRx, a secure local pay payment platform. The agent also offered further assistance with credit card details and reassured Jenny that they can contact them for further assistance."},"intents":{"segments":[{"text":"Well, everything is running perfectly on your payment plan, and I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local pay payment platform.","start_word":21,"end_word":52,"intents":[{"intent":"Assist with payment plan upgrade","confidence_score":0.061656337}]}]},"sentiments":{"segments":[{"text":"You have reached Jenny. Please leave a message. Hello, Jenny. My name is Mary, and I'm calling from Airtel accounts department.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.01989934965968132},{"text":"Well, everything is running perfectly on your payment plan, and I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local pay payment platform.","start_word":21,"end_word":52,"sentiment":"positive","sentiment_score":0.4984714984893799},{"text":"To ensure your upcoming payments continue without any disruption, I just need to securely capture and update your credit card details on file. If you received this message and further and need further assistance adding your credit card details to pay rates, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":53,"end_word":108,"sentiment":"neutral","sentiment_score":0.22078987956047055},{"text":"Thank you so much, and have a great day.","start_word":109,"end_word":117,"sentiment":"positive","sentiment_score":0.6939178705215454},{"text":"Goodbye for now. Have a goo","start_word":118,"end_word":123,"sentiment":"neutral","sentiment_score":0.1061159074306488}],"average":{"sentiment":"neutral","sentiment_score":0.282929917786019}}}}