{"metadata":{"transaction_key":"deprecated","request_id":"55094ac2-bef4-4fab-862e-2343740c7e25","sha256":"4929babfe91967ed9545f66f128ff04bbc74dd81abb4e15de0ef32cacb3b7c31","created":"2026-03-20T03:08:20.763Z","duration":345.59995,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":992,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1102,"output_tokens":1105},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1102,"output_tokens":140}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Thank you so much for calling your Tel account. How may I help you today? I'm good. Thank you for asking. How may I help you today? Well, I'm so sorry to hear about that. But may I have your account number, please? Okay. Sure. Thank you. May I have the first name? Mhmm. Okay. Thank you. Bother. Okay. One moment here. And your date of birth, please? Thank you. Just give me a minute, sir. Alright? Thank you so much for patiently waiting on the line, mister. And for documentation purposes, what is the reason you would like to cancel your service? I understand that. However, you got an assistance. Right? Because if your service is or the reason is the slow speed, definitely, our tech rep will be able to assist you. But I do respect your decision. And related to this, I reviewed your account. I'm showing on here that your twelve month contract will be just fulfilled by next month. So to to avoid and next month, April, to be exact, April 17. So, technically, if you would like to request your service to be canceled right now, Cancellation fee will be applied to your account, which is $132. But if you would like to just fulfill the contract to save at least, you can just let until this month or next month, I mean, April, because the twelve month contract will be fulfilled on April 17. 17. Yeah. I can go ahead and notate this. So we will for this as a courtesy, as consideration, we will take this as your thirty days notice of cancellation request. So technically, you are requesting to have it canceled on the seventeenth. Right? Okay. One moment. Let me just check if this a weekday. Just bear with me. Okay? Weekday. Usually, if it's an a weekday, we're processing a cancellation during morning. So this is Friday, so expect a email cancellation on Friday. But you have to make sure that your prior to this date, you have to make sure that your invoice for April will be play. In that way, your account will be fully closed and cleared. Okay? Please ensure that your last invoice for April will be paid. You have to pay for your invoice for April. Yeah. 04/01/2017. Right? That's your requested date and your end of contract or fulfillment contract. So on the April 1, our invoice is being generated. So once you receive it, please ensure that it's paid be before the seventeenth. Okay? Anyway, it's being processed prior to that date, so we're good to go. I'll just take note of this for you. April '17. April '17. Okay. So one moment. Let me just check. The same email. Right? Just wanted to make sure you we will get also the email confirmation to post that on the set date. And, yeah, anything else that I may help you with there? Okay. Perfect. I appreciate your call, and we'll proceed accordingly. Okay? Alright. You're welcome. Have a good one, and be safe. 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afternoon. Thank you so much for calling your Tel account. How may I help you today? I'm good. Thank you for asking.\n\nHow may I help you today? Well, I'm so sorry to hear about that. But may I have your account number, please? Okay. Sure.\n\nThank you. May I have the first name? Mhmm. Okay. Thank you.\n\nBother. Okay. One moment here. And your date of birth, please? Thank you.\n\nJust give me a minute, sir. Alright? Thank you so much for patiently waiting on the line, mister. And for documentation purposes, what is the reason you would like to cancel your service? I understand that.\n\nHowever, you got an assistance. Right? Because if your service is or the reason is the slow speed, definitely, our tech rep will be able to assist you. But I do respect your decision. And related to this, I reviewed your account.\n\nI'm showing on here that your twelve month contract will be just fulfilled by next month. So to to avoid and next month, April, to be exact, April 17. So, technically, if you would like to request your service to be canceled right now, Cancellation fee will be applied to your account, which is $132. But if you would like to just fulfill the contract to save at least, you can just let until this month or next month, I mean, April, because the twelve month contract will be fulfilled on April 17. 17.\n\nYeah. I can go ahead and notate this. So we will for this as a courtesy, as consideration, we will take this as your thirty days notice of cancellation request. So technically, you are requesting to have it canceled on the seventeenth. Right?\n\nOkay. One moment. Let me just check if this a weekday. Just bear with me. Okay?\n\nWeekday. Usually, if it's an a weekday, we're processing a cancellation during morning. So this is Friday, so expect a email cancellation on Friday. But you have to make sure that your prior to this date, you have to make sure that your invoice for April will be play. In that way, your account will be fully closed and cleared.\n\nOkay? Please ensure that your last invoice for April will be paid. You have to pay for your invoice for April. Yeah. 04/01/2017.\n\nRight? That's your requested date and your end of contract or fulfillment contract. So on the April 1, our invoice is being generated. So once you receive it, please ensure that it's paid be before the seventeenth. Okay?\n\nAnyway, it's being processed prior to that date, so we're good to go. I'll just take note of this for you. April '17. April '17. Okay.\n\nSo one moment. Let me just check. The same email. Right? Just wanted to make sure you we will get also the email confirmation to post that on the set date.\n\nAnd, yeah, anything else that I may help you with there? Okay. Perfect. I appreciate your call, and we'll proceed accordingly. Okay?\n\nAlright. You're welcome. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.42675334215164185},{"text":"Thank you so much for calling your Tel account.","start":1.5999999,"end":3.84,"sentiment":"positive","sentiment_score":0.6862959265708923},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.5260682503382365},{"text":"I'm good.","start":7.9199996,"end":8.559999,"sentiment":"positive","sentiment_score":0.5037742555141449},{"text":"Thank you for asking.","start":8.559999,"end":9.62,"sentiment":"positive","sentiment_score":0.6088355332612991}],"sentiment":"positive","sentiment_score":0.5925856595454009,"num_words":23,"start":0.79999995,"end":9.62},{"sentences":[{"text":"How may I help you today?","start":9.679999,"end":10.98,"sentiment":"positive","sentiment_score":0.3594944377740224},{"text":"Well, I'm so sorry to hear about that.","start":15.684999,"end":17.365,"sentiment":"neutral","sentiment_score":-0.26573987305164337},{"text":"But may I have your account number, please?","start":17.365,"end":20.105,"sentiment":"neutral","sentiment_score":-0.04791120160371065},{"text":"Okay.","start":25.205,"end":25.605,"sentiment":"neutral","sentiment_score":0.03110337443649769},{"text":"Sure.","start":25.605,"end":25.925,"sentiment":"neutral","sentiment_score":0.06629103422164917}],"sentiment":"neutral","sentiment_score":-0.010618648414189616,"num_words":24,"start":9.679999,"end":25.925},{"sentences":[{"text":"Thank you.","start":25.925,"end":26.325,"sentiment":"neutral","sentiment_score":0.15234436094760895},{"text":"May I have the first 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please?","start":49.815002,"end":51.675003,"sentiment":"neutral","sentiment_score":0.0021957443095743656},{"text":"Thank you.","start":53.975002,"end":54.535,"sentiment":"neutral","sentiment_score":0.14571883529424667}],"sentiment":"neutral","sentiment_score":0.025885442128548257,"num_words":13,"start":44.855,"end":54.535},{"sentences":[{"text":"Just give me a minute, sir.","start":54.535,"end":55.815002,"sentiment":"neutral","sentiment_score":0.0819866390277942},{"text":"Alright?","start":55.815002,"end":56.315002,"sentiment":"neutral","sentiment_score":0.05232907831668854},{"text":"Thank you so much for patiently waiting on the line, mister.","start":101.135,"end":104.015,"sentiment":"neutral","sentiment_score":0.1356068111278794},{"text":"And for documentation purposes, what is the reason you would like to cancel your service?","start":104.015,"end":109.555,"sentiment":"neutral","sentiment_score":-0.13705570871631303},{"text":"I understand that.","start":128.485,"end":129.945,"sentiment":"neutral","sentiment_score":-0.07490830620129903}],"sentiment":"neutral","sentiment_score":-0.0067954642905129325,"num_words":36,"start":54.535,"end":129.945},{"sentences":[{"text":"However, you got an assistance.","start":130.485,"end":133.625,"sentiment":"neutral","sentiment_score":-0.053079468011856076},{"text":"Right?","start":133.765,"end":134.085,"sentiment":"neutral","sentiment_score":-0.0314098559319973},{"text":"Because if your service is or the reason is the slow speed, definitely, our tech rep will be able to assist you.","start":134.085,"end":143.75,"sentiment":"neutral","sentiment_score":-0.2730121500790119},{"text":"But I do respect your decision.","start":143.75,"end":145.53,"sentiment":"positive","sentiment_score":0.3452679639061292},{"text":"And related to this, I reviewed your account.","start":145.67,"end":149.98999,"sentiment":"neutral","sentiment_score":0.17596532218158245}],"sentiment":"neutral","sentiment_score":-0.06723200325809774,"num_words":42,"start":130.485,"end":149.98999},{"sentences":[{"text":"I'm showing on here that your twelve month contract will be just fulfilled by next month.","start":149.98999,"end":156.875,"sentiment":"neutral","sentiment_score":0.20344820711761713},{"text":"So to to avoid and next month, April, to be exact, April 17.","start":157.57501,"end":164.79501,"sentiment":"neutral","sentiment_score":-0.046622387205178924},{"text":"So, technically, if you would like to request your service to be canceled right now, Cancellation fee will be applied to your account, which is $132.","start":165.095,"end":175.45999,"sentiment":"neutral","sentiment_score":-0.19180671426539236},{"text":"But if you would like to just fulfill the contract to save at least, you can just let until this month or next month, I mean, April, because the twelve month contract will be fulfilled on April 17.","start":175.92,"end":190.89499,"sentiment":"neutral","sentiment_score":0.010006389825751907},{"text":"17.","start":206.74,"end":207.24,"sentiment":"neutral","sentiment_score":0.007900021970272064}],"sentiment":"neutral","sentiment_score":-0.020742036758902224,"num_words":94,"start":149.98999,"end":207.24},{"sentences":[{"text":"Yeah.","start":208.02,"end":208.34,"sentiment":"neutral","sentiment_score":0.0831511840224266},{"text":"I can go ahead and notate this.","start":208.34,"end":210.44,"sentiment":"neutral","sentiment_score":0.1317706150668008},{"text":"So we will for this as a courtesy, as consideration, we will take this as your thirty days notice of cancellation request.","start":210.58,"end":219.82501,"sentiment":"neutral","sentiment_score":0.17856827175075357},{"text":"So technically, you are requesting to have it canceled on the seventeenth.","start":220.285,"end":225.90501,"sentiment":"neutral","sentiment_score":-0.019164353143423796},{"text":"Right?","start":226.205,"end":226.705,"sentiment":"neutral","sentiment_score":0.011145636439323424}],"sentiment":"neutral","sentiment_score":0.10965629922615927,"num_words":43,"start":208.02,"end":226.705},{"sentences":[{"text":"Okay.","start":227.72,"end":228.04,"sentiment":"neutral","sentiment_score":0.04295004159212112},{"text":"One moment.","start":228.04,"end":228.76,"sentiment":"neutral","sentiment_score":0.005863294005393982},{"text":"Let me just check if this a weekday.","start":228.76,"end":232.22,"sentiment":"neutral","sentiment_score":-0.017871506046503782},{"text":"Just bear with me.","start":233.08,"end":234.04,"sentiment":"neutral","sentiment_score":-0.036400518380105495},{"text":"Okay?","start":234.04,"end":234.54,"sentiment":"neutral","sentiment_score":-0.014947408810257912}],"sentiment":"neutral","sentiment_score":-0.015552806318737566,"num_words":16,"start":227.72,"end":234.54},{"sentences":[{"text":"Weekday.","start":235.8,"end":236.3,"sentiment":"neutral","sentiment_score":-0.05014979466795921},{"text":"Usually, if it's an a weekday, we're processing a cancellation during morning.","start":236.59999,"end":242.14,"sentiment":"neutral","sentiment_score":-0.18049154554804167},{"text":"So this is Friday, so expect a email cancellation on Friday.","start":242.55501,"end":247.515,"sentiment":"neutral","sentiment_score":-0.16321718083186584},{"text":"But you have to make sure that your prior to this date, you have to make sure that your invoice for April will be play.","start":247.515,"end":255.695,"sentiment":"neutral","sentiment_score":-0.1580178314447403},{"text":"In that way, your account will be fully closed and cleared.","start":256.26,"end":259.96,"sentiment":"neutral","sentiment_score":-0.19073437425223264}],"sentiment":"neutral","sentiment_score":-0.16766602055480082,"num_words":60,"start":235.8,"end":259.96},{"sentences":[{"text":"Okay?","start":260.42,"end":260.92,"sentiment":"neutral","sentiment_score":-0.06981781870126724},{"text":"Please ensure that your last invoice for April will be paid.","start":263.46,"end":269.06,"sentiment":"neutral","sentiment_score":-0.09820077432827516},{"text":"You have to pay for your invoice for April.","start":269.06,"end":278.14502,"sentiment":"neutral","sentiment_score":-0.05035216071539455},{"text":"Yeah.","start":278.605,"end":279.105,"sentiment":"neutral","sentiment_score":-0.021509580314159393},{"text":"04/01/2017.","start":280.845,"end":282.305,"sentiment":"neutral","sentiment_score":0.0044329045340418816}],"sentiment":"neutral","sentiment_score":-0.07044662863178097,"num_words":23,"start":260.42,"end":282.305},{"sentences":[{"text":"Right?","start":282.525,"end":283.005,"sentiment":"neutral","sentiment_score":0.0076404451392591},{"text":"That's your requested date and your end of contract or fulfillment contract.","start":283.005,"end":287.42502,"sentiment":"neutral","sentiment_score":-0.003987858537584543},{"text":"So on the April 1, our invoice is being generated.","start":287.86002,"end":292.68002,"sentiment":"neutral","sentiment_score":0.0045091545209288595},{"text":"So once you receive it, please ensure that it's paid be before the seventeenth.","start":293.06,"end":298.52002,"sentiment":"neutral","sentiment_score":-0.00716767945726003},{"text":"Okay?","start":298.74002,"end":299.22,"sentiment":"neutral","sentiment_score":0.015474623069167135}],"sentiment":"neutral","sentiment_score":-0.002105136879866845,"num_words":38,"start":282.525,"end":299.22},{"sentences":[{"text":"Anyway, it's being processed prior to that date, so we're good to go.","start":299.22,"end":305.27502,"sentiment":"neutral","sentiment_score":0.17539890912862924},{"text":"I'll just take note of this for you.","start":305.33502,"end":307.17502,"sentiment":"neutral","sentiment_score":0.1667800433933735},{"text":"April '17.","start":307.17502,"end":308.23502,"sentiment":"neutral","sentiment_score":0.05709768272936344},{"text":"April '17.","start":310.535,"end":311.595,"sentiment":"neutral","sentiment_score":0.06909054145216942},{"text":"Okay.","start":313.38,"end":313.88,"sentiment":"neutral","sentiment_score":0.10780629515647888}],"sentiment":"neutral","sentiment_score":0.15286957343610433,"num_words":26,"start":299.22,"end":313.88},{"sentences":[{"text":"So one moment.","start":313.94,"end":315.06003,"sentiment":"neutral","sentiment_score":0.1310952603816986},{"text":"Let me just check.","start":315.06003,"end":316.28,"sentiment":"neutral","sentiment_score":0.10439015366137028},{"text":"The same email.","start":316.34003,"end":317.38,"sentiment":"neutral","sentiment_score":0.08608634024858475},{"text":"Right?","start":317.38,"end":317.88,"sentiment":"neutral","sentiment_score":0.07861758023500443},{"text":"Just wanted to make sure you we will get also the email confirmation to post that on the set 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accordingly.","start":332.64502,"end":336.345,"sentiment":"neutral","sentiment_score":0.23292197100818157},{"text":"Okay?","start":336.64502,"end":337.14502,"sentiment":"neutral","sentiment_score":0.08497712761163712}],"sentiment":"neutral","sentiment_score":0.18644013729962436,"num_words":22,"start":324.98,"end":337.14502},{"sentences":[{"text":"Alright.","start":338.2249,"end":338.7249,"sentiment":"neutral","sentiment_score":0.15197335183620453},{"text":"You're welcome.","start":339.58493,"end":340.38492,"sentiment":"positive","sentiment_score":0.42362262308597565},{"text":"Have a good one, and be safe.","start":340.38492,"end":342.08493,"sentiment":"positive","sentiment_score":0.6474886110850743},{"text":"Bye bye.","start":342.54492,"end":343.20493,"sentiment":"neutral","sentiment_score":0.19928088039159775}],"sentiment":"positive","sentiment_score":0.49418338636557263,"num_words":12,"start":338.2249,"end":343.20493}]}}]},{"alternatives":[{"transcript":"Hi. This is Badar. How are you? Yeah. I'm just actually calling because I want to disconnect my Internet. Yeah. I don't have my account number here, but I I have my full name. Yeah. It's b a d e r Salem, s a l e m. Sorry. Sorry. Sorry. I Esta, the last name is s a, e e, d. Yeah. 07/22/1991. Yes. Yes. Yeah. Yeah. It's it's just the Internet is just not really fast enough for us. I've actually called before about the Internet or the speed of it, but nothing was really done. That's why I'm just I think I'm done with my one year contract with you, so I'm just moving forward. Yeah. Yeah. Yes. I'm wanting to enter CSC. The when when is it? Is it possible that you actually put a note there that I'm just trying to I'm just going to go ahead and, what you call this one, disconnect my service on the April 17. Can you put yeah. Buerrero. Yeah. I'm sorry. What was that? Yeah. I I understand. But I won't be having the the full service. Right? I'm gonna be billed Paretta. Paretta. Paretta. Yeah. Yeah. Yeah. Yeah. Yeah. Alright. Alright. No worries. Yep. Alrighty. Yeah. You're saying? Mhmm. Yeah. I think that's it. That's actually yeah. Yeah. So she yeah. No. Thank you. Alright. Thank you. I'll wait for your email. Thank you. Yep. Yep. You too. You too. Bye. 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This is Badar. How are you? Yeah. I'm just actually calling because I want to disconnect my Internet.\n\nYeah. I don't have my account number here, but I I have my full name. Yeah. It's b a d e r Salem, s a l e m. Sorry.\n\nSorry. Sorry. I Esta, the last name is s a, e e, d. Yeah. 07/22/1991.\n\nYes. Yes. Yeah. Yeah. It's it's just the Internet is just not really fast enough for us.\n\nI've actually called before about the Internet or the speed of it, but nothing was really done. That's why I'm just I think I'm done with my one year contract with you, so I'm just moving forward. Yeah. Yeah. Yes.\n\nI'm wanting to enter CSC. The when when is it? Is it possible that you actually put a note there that I'm just trying to I'm just going to go ahead and, what you call this one, disconnect my service on the April 17. Can you put yeah. Buerrero.\n\nYeah. I'm sorry. What was that? Yeah. I I understand.\n\nBut I won't be having the the full service. Right? I'm gonna be billed Paretta. Paretta. Paretta.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nAlright. Alright. No worries. Yep. Alrighty.\n\nYeah. You're saying? Mhmm. Yeah. I think that's it.\n\nThat's actually yeah. Yeah. So she yeah. No. Thank you.\n\nAlright. Thank you. I'll wait for your email. Thank you. Yep.\n\nYep. You too. You too. Bye. 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17.","start":192.33499,"end":205.89,"sentiment":"neutral","sentiment_score":-0.05364927419406526},{"text":"Can you put yeah.","start":206.43001,"end":208.27,"sentiment":"neutral","sentiment_score":0.0013425769284367561},{"text":"Buerrero.","start":208.27,"end":208.77,"sentiment":"neutral","sentiment_score":0.0719982385635376}],"sentiment":"neutral","sentiment_score":-0.04427667384092905,"num_words":49,"start":132.115,"end":208.77},{"sentences":[{"text":"Yeah.","start":226.715,"end":227.215,"sentiment":"neutral","sentiment_score":0.04501226916909218},{"text":"I'm sorry.","start":260.925,"end":261.405,"sentiment":"neutral","sentiment_score":-0.10641874372959138},{"text":"What was that?","start":261.405,"end":262.225,"sentiment":"neutral","sentiment_score":-0.08642401546239853},{"text":"Yeah.","start":272.35,"end":272.83002,"sentiment":"neutral","sentiment_score":-0.0473959743976593},{"text":"I I 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you.","start":338.845,"end":339.585,"sentiment":"positive","sentiment_score":0.40138840675354004},{"text":"Yep.","start":340.125,"end":340.625,"sentiment":"neutral","sentiment_score":0.14421446621418}],"sentiment":"neutral","sentiment_score":0.23719498921524396,"num_words":11,"start":336.925,"end":340.625},{"sentences":[{"text":"Yep.","start":340.685,"end":341.185,"sentiment":"positive","sentiment_score":0.44735461473464966},{"text":"You too.","start":341.32498,"end":342.04498,"sentiment":"positive","sentiment_score":0.5895597636699677},{"text":"You too.","start":342.04498,"end":342.685,"sentiment":"positive","sentiment_score":0.42311643064022064},{"text":"Bye.","start":342.685,"end":343.185,"sentiment":"neutral","sentiment_score":0.2201637327671051},{"text":"Bye.","start":343.32498,"end":343.82498,"sentiment":"neutral","sentiment_score":-0.10300441086292268}],"sentiment":"positive","sentiment_score":0.36998090360845837,"num_words":7,"start":340.685,"end":343.82498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Thank you so much for calling your Tel account. How may I help you today?\n\nChannel 1: Hi. This is Badar. How are you?\n\nChannel 0: I'm good. Thank you for asking. How may I help you today?\n\nChannel 1: Yeah. I'm just actually calling because I want to disconnect my Internet.\n\nChannel 0: Well, I'm so sorry to hear about that. But\n\nChannel 1: Yeah.\n\nChannel 0: may I have your account number, please?\n\nChannel 1: I don't have my account number here, but I I have my full name. Yeah.\n\nChannel 0: Okay. Sure. Thank you. May I have the first name?\n\nChannel 1: It's b a d e r\n\nChannel 0: Mhmm.\n\nChannel 1: Salem, s a l e m. Sorry.\n\nChannel 0: Okay. Thank\n\nChannel 1: Sorry.\n\nChannel 0: you.\n\nChannel 1: Sorry. I Esta, the last name is s a, e e, d.\n\nChannel 0: Bother. Okay. One moment here.\n\nChannel 1: Yeah.\n\nChannel 0: And your date of birth, please?\n\nChannel 1: 07/22/1991.\n\nChannel 0: Thank you. Just give me a minute, sir. Alright?\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much for patiently waiting on the line, mister. And for documentation\n\nChannel 1: Yes.\n\nChannel 0: purposes, what is the reason you would like to cancel your service?\n\nChannel 1: Yeah. Yeah. It's it's just the Internet is just not really fast enough for us. I've actually called before about the Internet or the speed of it, but nothing was really done. That's why I'm just I think I'm done with my one year contract with you, so I'm just moving forward.\n\nChannel 0: I understand that.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: However,\n\nChannel 1: Yes. I'm wanting\n\nChannel 0: you\n\nChannel 1: to enter\n\nChannel 0: got an\n\nChannel 1: CSC.\n\nChannel 0: assistance. Right? Because if your service is or the reason is the slow speed, definitely, our tech rep will be able to assist you. But I do respect your decision. And related to this, I reviewed your account.\n\nI'm showing on here that your twelve month contract will be just fulfilled by next month.\n\nChannel 1: The\n\nChannel 0: So to\n\nChannel 1: when when is\n\nChannel 0: to\n\nChannel 1: it?\n\nChannel 0: avoid and next month, April, to be exact, April 17. So, technically, if you would like to request your service to be canceled right now, Cancellation fee will be applied to your account, which is $132. But if you would like to just fulfill the contract to save at least, you can just let until this month or next month, I mean, April, because the twelve month contract will be fulfilled on April 17.\n\nChannel 1: Is it possible that you actually put a note there that I'm just trying to I'm just going to go ahead and, what you call this one, disconnect my service on the April 17. Can you\n\nChannel 0: 17.\n\nChannel 1: put yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Buerrero.\n\nChannel 0: I can go ahead and notate this. So we will for this as a courtesy, as consideration, we will take this as your thirty days notice of cancellation request. So technically, you are requesting to have it canceled on the seventeenth. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. One moment. Let me just check if this a weekday. Just bear with me. Okay?\n\nWeekday. Usually, if it's an a weekday, we're processing a cancellation during morning. So this is Friday, so expect a email cancellation on Friday. But you have to make sure that your prior to this date, you have to make sure that your invoice for April will be play. In that way, your account will be fully closed and cleared.\n\nOkay?\n\nChannel 1: I'm sorry. What was that?\n\nChannel 0: Please ensure that your last invoice for April will be paid. You have to pay for your invoice for\n\nChannel 1: Yeah. I I understand. But I won't be having the the full service. Right?\n\nChannel 0: April.\n\nChannel 1: I'm gonna be billed\n\nChannel 0: Yeah.\n\nChannel 1: Paretta. Paretta. Paretta.\n\nChannel 0: 04/01/2017. Right? That's your\n\nChannel 1: Yeah.\n\nChannel 0: requested date\n\nChannel 1: Yeah.\n\nChannel 0: and your\n\nChannel 1: Yeah.\n\nChannel 0: end of contract or fulfillment contract. So on the April 1, our invoice is being generated. So once you receive it, please ensure that it's paid be before the seventeenth. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Anyway, it's being processed prior to that date, so\n\nChannel 1: Yeah.\n\nChannel 0: we're good to go.\n\nChannel 1: Alright.\n\nChannel 0: I'll just take note of this for you. April\n\nChannel 1: Alright.\n\nChannel 0: '17.\n\nChannel 1: No worries. Yep.\n\nChannel 0: April '17. Okay. So\n\nChannel 1: Alrighty.\n\nChannel 0: one moment. Let me just check. The same email. Right? Just\n\nChannel 1: Yeah.\n\nChannel 0: wanted\n\nChannel 1: You're\n\nChannel 0: to\n\nChannel 1: saying?\n\nChannel 0: make sure you we will get also the email confirmation to post that on the set date. And, yeah, anything else that I may help you with there?\n\nChannel 1: Mhmm. Yeah. I think that's it. That's actually\n\nChannel 0: Okay. Perfect.\n\nChannel 1: yeah. Yeah.\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: appreciate\n\nChannel 1: she\n\nChannel 0: your call,\n\nChannel 1: yeah. No.\n\nChannel 0: and\n\nChannel 1: Thank\n\nChannel 0: we'll\n\nChannel 1: you.\n\nChannel 0: proceed accordingly. Okay?\n\nChannel 1: Alright. Thank you. I'll wait for\n\nChannel 0: Alright.\n\nChannel 1: your email. Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Yep.\n\nChannel 0: Have a\n\nChannel 1: Yep.\n\nChannel 0: good one, and\n\nChannel 1: You\n\nChannel 0: be\n\nChannel 1: too.\n\nChannel 0: safe.\n\nChannel 1: You too.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.42675334215164185},{"text":"Thank you so much for calling your Tel account.","start":1.5999999,"end":3.84,"sentiment":"positive","sentiment_score":0.6862959265708923},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.5260682503382365}],"sentiment":"positive","sentiment_score":0.5992105603218079,"channel":0,"num_words":17,"start":0.79999995,"end":5.06},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.2317871451377869},{"text":"This is Badar.","start":5.6,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.28053784370422363},{"text":"How are you?","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.2905169725418091}],"sentiment":"neutral","sentiment_score":0.277850227696555,"channel":1,"num_words":7,"start":5.3599997,"end":7.22},{"sentences":[{"text":"I'm good.","start":7.9199996,"end":8.559999,"sentiment":"positive","sentiment_score":0.5037742555141449},{"text":"Thank you for asking.","start":8.559999,"end":9.62,"sentiment":"positive","sentiment_score":0.6088355332612991},{"text":"How may I help you today?","start":9.679999,"end":10.98,"sentiment":"positive","sentiment_score":0.3594944377740224}],"sentiment":"positive","sentiment_score":0.46665477255980176,"channel":0,"num_words":12,"start":7.9199996,"end":10.98},{"sentences":[{"text":"Yeah.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":-0.036448970437049866},{"text":"I'm just actually calling because I want to disconnect my Internet.","start":11.36,"end":14.5,"sentiment":"neutral","sentiment_score":-0.16271333328702234}],"sentiment":"neutral","sentiment_score":-0.15219130304952463,"channel":1,"num_words":12,"start":11.04,"end":14.5},{"sentences":[{"text":"Well, I'm so sorry to hear about that.","start":15.684999,"end":17.365,"sentiment":"neutral","sentiment_score":-0.26573987305164337},{"text":"But","start":17.365,"end":17.865,"sentiment":"neutral","sentiment_score":-0.12299203872680664}],"sentiment":"neutral","sentiment_score":-0.24987900257110596,"channel":0,"num_words":9,"start":15.684999,"end":17.865},{"sentences":[{"text":"Yeah.","start":17.665,"end":18.165,"sentiment":"neutral","sentiment_score":-0.03904455155134201}],"sentiment":"neutral","sentiment_score":-0.03904455155134201,"channel":1,"num_words":1,"start":17.665,"end":18.165},{"sentences":[{"text":"may I have your account number, please?","start":17.925,"end":20.105,"sentiment":"neutral","sentiment_score":-0.037185367728982656}],"sentiment":"neutral","sentiment_score":-0.037185367728982656,"channel":0,"num_words":7,"start":17.925,"end":20.105},{"sentences":[{"text":"I don't have my account number here, but I I have my full name.","start":21.025,"end":24.725,"sentiment":"neutral","sentiment_score":-0.08449806193155902},{"text":"Yeah.","start":24.785,"end":25.285,"sentiment":"neutral","sentiment_score":0.0061610788106918335}],"sentiment":"neutral","sentiment_score":-0.07845411921540896,"channel":1,"num_words":15,"start":21.025,"end":25.285},{"sentences":[{"text":"Okay.","start":25.205,"end":25.605,"sentiment":"neutral","sentiment_score":0.03110337443649769},{"text":"Sure.","start":25.605,"end":25.925,"sentiment":"neutral","sentiment_score":0.06629103422164917},{"text":"Thank you.","start":25.925,"end":26.325,"sentiment":"neutral","sentiment_score":0.15234436094760895},{"text":"May I have the first 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Esta, the last name is s a, e e, d.","start":36.68,"end":41.58,"sentiment":"neutral","sentiment_score":-0.011377768337049267}],"sentiment":"neutral","sentiment_score":-0.012550765570874015,"channel":1,"num_words":12,"start":36.36,"end":41.58},{"sentences":[{"text":"Bother.","start":44.855,"end":45.335003,"sentiment":"neutral","sentiment_score":-0.006269094534218311},{"text":"Okay.","start":45.335003,"end":45.735,"sentiment":"neutral","sentiment_score":0.011904994025826454},{"text":"One moment here.","start":45.735,"end":46.875,"sentiment":"neutral","sentiment_score":0.008754237244526545}],"sentiment":"neutral","sentiment_score":0.006379722245037555,"channel":0,"num_words":5,"start":44.855,"end":46.875},{"sentences":[{"text":"Yeah.","start":46.975002,"end":47.475002,"sentiment":"neutral","sentiment_score":0.008618371561169624}],"sentiment":"neutral","sentiment_score":0.008618371561169624,"channel":1,"num_words":1,"start":46.975002,"end":47.475002},{"sentences":[{"text":"And your date of birth, please?","start":49.815002,"end":51.675003,"sentiment":"neutral","sentiment_score":0.0021957443095743656}],"sentiment":"neutral","sentiment_score":0.0021957443095743656,"channel":0,"num_words":6,"start":49.815002,"end":51.675003},{"sentences":[{"text":"07/22/1991.","start":51.695,"end":53.795002,"sentiment":"neutral","sentiment_score":0.0021472289226949215}],"sentiment":"neutral","sentiment_score":0.0021472289226949215,"channel":1,"num_words":1,"start":51.695,"end":53.795002},{"sentences":[{"text":"Thank you.","start":53.975002,"end":54.535,"sentiment":"neutral","sentiment_score":0.14571883529424667},{"text":"Just give me a minute, sir.","start":54.535,"end":55.815002,"sentiment":"neutral","sentiment_score":0.0819866390277942},{"text":"Alright?","start":55.815002,"end":56.315002,"sentiment":"neutral","sentiment_score":0.05232907831668854}],"sentiment":"neutral","sentiment_score":0.0928540647857719,"channel":0,"num_words":9,"start":53.975002,"end":56.315002},{"sentences":[{"text":"Yes.","start":57.055,"end":57.555,"sentiment":"neutral","sentiment_score":0.04235509783029556}],"sentiment":"neutral","sentiment_score":0.04235509783029556,"channel":1,"num_words":1,"start":57.055,"end":57.555},{"sentences":[{"text":"Thank you so much for patiently waiting on the line, mister.","start":101.135,"end":104.015,"sentiment":"neutral","sentiment_score":0.1356068111278794},{"text":"And for documentation","start":104.015,"end":105.715,"sentiment":"neutral","sentiment_score":0.0069915565351645155}],"sentiment":"neutral","sentiment_score":0.1080463994294405,"channel":0,"num_words":14,"start":101.135,"end":105.715},{"sentences":[{"text":"Yes.","start":105.805,"end":106.305,"sentiment":"neutral","sentiment_score":-0.08145102113485336}],"sentiment":"neutral","sentiment_score":-0.08145102113485336,"channel":1,"num_words":1,"start":105.805,"end":106.305},{"sentences":[{"text":"purposes, what is the reason you would like to cancel your service?","start":105.935,"end":109.555,"sentiment":"neutral","sentiment_score":-0.17306752502918243}],"sentiment":"neutral","sentiment_score":-0.17306752502918243,"channel":0,"num_words":12,"start":105.935,"end":109.555},{"sentences":[{"text":"Yeah.","start":109.245,"end":109.745,"sentiment":"neutral","sentiment_score":-0.13102379441261292},{"text":"Yeah.","start":109.805,"end":110.045006,"sentiment":"neutral","sentiment_score":-0.17828869819641113},{"text":"It's it's just the Internet is just not really fast enough for us.","start":110.045006,"end":113.88,"sentiment":"negative","sentiment_score":-0.42744638140384966},{"text":"I've actually called before about the Internet or the speed of it, but nothing was really done.","start":114.68,"end":121.979996,"sentiment":"neutral","sentiment_score":-0.30921803414821625},{"text":"That's why I'm just I think I'm done with my one year contract with you, so I'm just moving 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your","start":284.445,"end":284.92502,"sentiment":"neutral","sentiment_score":-0.000010689720511436462}],"sentiment":"neutral","sentiment_score":-0.000010689720511436462,"channel":0,"num_words":2,"start":284.445,"end":284.92502},{"sentences":[{"text":"Yeah.","start":284.755,"end":285.255,"sentiment":"neutral","sentiment_score":-0.003757668659090996}],"sentiment":"neutral","sentiment_score":-0.003757668659090996,"channel":1,"num_words":1,"start":284.755,"end":285.255},{"sentences":[{"text":"end of contract or fulfillment contract.","start":284.92502,"end":287.42502,"sentiment":"neutral","sentiment_score":-0.014134076423943043},{"text":"So on the April 1, our invoice is being generated.","start":287.86002,"end":292.68002,"sentiment":"neutral","sentiment_score":0.0045091545209288595},{"text":"So once you receive it, please ensure that it's paid be before the 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customer calls to cancel their internet service due to slow speed. The agent informs the customer that their contract will be fulfilled by April 17 and that they will receive a cancellation fee of $132. The agent takes note of the customer's cancellation request and reminds them to ensure their invoice is paid before the scheduled date. The call ends with the agent thanking the customer and reminding them to ensure their invoice is paid."},"intents":{"segments":[{"text":"I'm just actually calling because I want to disconnect my Internet.","start_word":37,"end_word":47,"intents":[{"intent":"Disconnect internet","confidence_score":0.5772726}]},{"text":"may I have your account number, please?","start_word":58,"end_word":64,"intents":[{"intent":"Confirm account number","confidence_score":0.018610176},{"intent":"Obtain account number","confidence_score":0.00060082396}]},{"text":"May I have the first name?","start_word":84,"end_word":89,"intents":[{"intent":"Provide name","confidence_score":0.14350271}]},{"text":"May I have the first name? It's b a d e r Mhmm. Salem, s a l e m. Sorry. Okay. Thank Sorry. you. Sorry. I Esta, the last name is s a, e e, d. Bother. Okay. One moment here. Yeah. And your date of birth, please?","start_word":84,"end_word":131,"intents":[{"intent":"Confirm identity","confidence_score":0.027296681}]},{"text":"And your date of birth, please? 07/22/1991.","start_word":126,"end_word":132,"intents":[{"intent":"Provide date of birth","confidence_score":0.7021542}]},{"text":"purposes, what is the reason you would like to cancel your service? Yeah.","start_word":158,"end_word":170,"intents":[{"intent":"Provide service cancellation reason","confidence_score":0.0120283235}]},{"text":"I'm wanting you to enter got an CSC. assistance. Right?","start_word":229,"end_word":238,"intents":[{"intent":"End conversation","confidence_score":0.011964718}]},{"text":"But you have to make sure that your prior to this date, you have to make sure that your invoice for April will be play. In that way, your account will be fully closed and cleared. Okay?","start_word":498,"end_word":534,"intents":[{"intent":"Invoice and process invoices","confidence_score":0.00040242128}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Thank you so much for calling your Tel account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.5874077677726746},{"text":"Hi. This is Badar. How are you?","start_word":17,"end_word":23,"sentiment":"neutral","sentiment_score":0.2738986909389496},{"text":"I'm good. Thank you for asking. How may I help you today?","start_word":24,"end_word":35,"sentiment":"positive","sentiment_score":0.47082698345184326},{"text":"Yeah. I'm just actually calling because I want to disconnect my Internet. Well, I'm so sorry to hear about that. But Yeah. may I have your account number, please? I don't have my account number here, but I I have my full name. Yeah. Okay. Sure. Thank you. May I have the first name? It's b a d e r Mhmm. Salem, s a l e m. Sorry. Okay. Thank Sorry. you. Sorry. I Esta, the last name is s a, e e, d. Bother. Okay. One moment here. Yeah. And your date of birth, please? 07/22/1991. Thank you. Just give me a minute, sir. Alright? Yes. Thank you so much for patiently waiting on the line, mister. And for documentation Yes. purposes, what is the reason you would like to cancel your service? Yeah. Yeah.","start_word":36,"end_word":171,"sentiment":"neutral","sentiment_score":-0.029662562534213063},{"text":"It's it's just the Internet is just not really fast enough for us.","start_word":172,"end_word":184,"sentiment":"negative","sentiment_score":-0.3996577858924866},{"text":"I've actually called before about the Internet or the speed of it, but nothing was really done. That's why I'm just I think I'm done with my one year contract with you, so I'm just moving forward. I understand that. Yeah. Yeah. However, Yes. I'm wanting you to enter got an CSC. assistance. Right? Because if your service is or the reason is the slow speed, definitely, our tech rep will be able to assist you.","start_word":185,"end_word":260,"sentiment":"neutral","sentiment_score":-0.1925911028918467},{"text":"But I do respect your decision.","start_word":261,"end_word":266,"sentiment":"positive","sentiment_score":0.35396304726600647},{"text":"And related to this, I reviewed your account. I'm showing on here that your twelve month contract will be just fulfilled by next month. The So to when when is to it? avoid and next month, April, to be exact, April 17. So, technically, if you would like to request your service to be canceled right now, Cancellation fee will be applied to your account, which is $132. But if you would like to just fulfill the contract to save at least, you can just let until this month or next month, I mean, April, because the twelve month contract will be fulfilled on April 17. Is it possible that you actually put a note there that I'm just trying to I'm just going to go ahead and, what you call this one, disconnect my service on the April 17. Can you 17. put yeah. Yeah. Buerrero. I can go ahead and notate this. So we will for this as a courtesy, as consideration, we will take this as your thirty days notice of cancellation request. So technically, you are requesting to have it canceled on the seventeenth. Right? Yeah. Okay. One moment. Let me just check if this a weekday. Just bear with me. Okay? Weekday. Usually, if it's an a weekday, we're processing a cancellation during morning. So this is Friday, so expect a email cancellation on Friday. But you have to make sure that your prior to this date, you have to make sure that your invoice for April will be play. In that way, your account will be fully closed and cleared. Okay? I'm sorry. What was that? Please ensure that your last invoice for April will be paid. You have to pay for your invoice for Yeah. I I understand. But I won't be having the the full service. Right? April. I'm gonna be billed Yeah. Paretta. Paretta. Paretta. 04/01/2017. Right? That's your Yeah. requested date Yeah. and your Yeah. end of contract or fulfillment contract. So on the April 1, our invoice is being generated. So once you receive it, please ensure that it's paid be before the seventeenth. Okay? Yeah. Anyway, it's being processed prior to that date, so Yeah.","start_word":267,"end_word":633,"sentiment":"neutral","sentiment_score":-0.02974323879633028},{"text":"we're good to go.","start_word":634,"end_word":637,"sentiment":"positive","sentiment_score":0.40778449177742},{"text":"Alright. I'll just take note of this for you. April Alright. '17. No worries. Yep. April '17. Okay. So Alrighty. one moment. Let me just check. The same email. Right? Just Yeah. wanted You're to saying? make sure you we will get also the email confirmation to post that on the set date. And, yeah, anything else that I may help you with there? Mhmm. Yeah. I think that's it. That's actually Okay.","start_word":638,"end_word":710,"sentiment":"neutral","sentiment_score":0.11114660650491714},{"text":"Perfect.","start_word":711,"end_word":711,"sentiment":"positive","sentiment_score":0.4483869671821594},{"text":"yeah. Yeah.","start_word":712,"end_word":713,"sentiment":"neutral","sentiment_score":0.28263112902641296},{"text":"I So appreciate she your call, yeah.","start_word":714,"end_word":720,"sentiment":"positive","sentiment_score":0.35275036096572876},{"text":"No. and Thank we'll you. proceed accordingly. Okay? Alright. Thank you. I'll wait for Alright. your email.","start_word":721,"end_word":737,"sentiment":"neutral","sentiment_score":0.14526021480560303},{"text":"Thank you. You're welcome.","start_word":738,"end_word":741,"sentiment":"positive","sentiment_score":0.4052923321723938},{"text":"Yep.","start_word":742,"end_word":742,"sentiment":"neutral","sentiment_score":0.19203445315361023},{"text":"Have a Yep. good one, and You be too. safe. You too.","start_word":743,"end_word":754,"sentiment":"positive","sentiment_score":0.5547921061515808},{"text":"Bye Bye. bye. Bye.","start_word":755,"end_word":758,"sentiment":"neutral","sentiment_score":0.17986829578876495}],"average":{"sentiment":"neutral","sentiment_score":0.01659696414999293}}}}