{"metadata":{"transaction_key":"deprecated","request_id":"019fcf8e-966b-7ea0-ba60-58a70fba0a13","sha256":"b0aa9856eb25bb002d1557140c79d914d4a19065536c1d73f8c83208737c8a48","created":"2026-08-05T01:34:17.608Z","duration":36.647938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":145,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":167,"output_tokens":167},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":167,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon. Simon, this is Mary calling from Vigilance AI. I hope you're doing well. You good to hear. Anyways, you may or you may not remember, we spoke with you a few months ago. And at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. We just mhmm.","confidence":0.9995117,"words":[{"word":"yes","start":1.92,"end":2.32,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08181114494800568},{"word":"hi","start":2.32,"end":2.6399999,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.26868346333503723},{"word":"good","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.44165754318237305},{"word":"afternoon","start":2.96,"end":3.46,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.382634162902832},{"word":"simon","start":4.4,"end":4.7999997,"confidence":0.9572754,"punctuated_word":"Simon,","sentiment":"neutral","sentiment_score":0.33058807253837585},{"word":"this","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.3379552960395813},{"word":"is","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2991936504840851},{"word":"mary","start":5.12,"end":5.52,"confidence":0.9951172,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.27958908677101135},{"word":"calling","start":5.52,"end":5.8399997,"confidence":0.9902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.25683194398880005},{"word":"from","start":5.8399997,"end":6.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2764211893081665},{"word":"vigilance","start":6.24,"end":6.74,"confidence":0.9316406,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.2999429404735565},{"word":"ai","start":7.04,"end":7.52,"confidence":0.89282227,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.29104483127593994},{"word":"i","start":7.52,"end":7.6,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5308235883712769},{"word":"hope","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6500597596168518},{"word":"you're","start":7.8399997,"end":8.08,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5745398998260498},{"word":"doing","start":8.08,"end":8.4,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5393143892288208},{"word":"well","start":8.4,"end":8.9,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.556449294090271},{"word":"you","start":10.0,"end":10.5,"confidence":0.98828125,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6455393433570862},{"word":"good","start":11.28,"end":11.599999,"confidence":0.9941406,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6530408263206482},{"word":"to","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5686522722244263},{"word":"hear","start":11.759999,"end":12.259999,"confidence":1.0,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.5352397561073303},{"word":"anyways","start":12.684999,"end":13.184999,"confidence":0.9692383,"punctuated_word":"Anyways,","sentiment":"neutral","sentiment_score":0.06934612989425659},{"word":"you","start":13.245,"end":13.325,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021012533456087112},{"word":"may","start":13.325,"end":13.485,"confidence":0.94384766,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.019030891358852383},{"word":"or","start":13.485,"end":13.724999,"confidence":0.62353516,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02372007817029953},{"word":"you","start":13.724999,"end":13.805,"confidence":0.60253906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013256050646305084},{"word":"may","start":13.805,"end":13.885,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.01708969473838806},{"word":"not","start":13.885,"end":14.125,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.017263811081647873},{"word":"remember","start":14.125,"end":14.625,"confidence":0.7108154,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":0.02578813210129738},{"word":"we","start":14.684999,"end":14.924999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.020492427051067352},{"word":"spoke","start":14.924999,"end":15.165,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.01284517627209425},{"word":"with","start":15.165,"end":15.405,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02163628861308098},{"word":"you","start":15.405,"end":15.6449995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022391926497220993},{"word":"a","start":15.6449995,"end":15.805,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0136185884475708},{"word":"few","start":15.805,"end":16.045,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.016500312834978104},{"word":"months","start":16.045,"end":16.285,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.0100233294069767},{"word":"ago","start":16.285,"end":16.785,"confidence":0.8000488,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":0.01414598897099495},{"word":"and","start":17.085,"end":17.404999,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02046133577823639},{"word":"at","start":17.404999,"end":17.564999,"confidence":0.94970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03780068084597587},{"word":"the","start":17.564999,"end":17.725,"confidence":0.7050781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029239052906632423},{"word":"time","start":17.725,"end":17.965,"confidence":0.9555664,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.029177866876125336},{"word":"you","start":17.965,"end":18.125,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06646302342414856},{"word":"were","start":18.125,"end":18.365,"confidence":0.9980469,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.059312187135219574},{"word":"busy","start":18.365,"end":18.765,"confidence":0.81274414,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.03811687231063843},{"word":"so","start":18.765,"end":19.005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.006425347179174423},{"word":"we","start":19.005,"end":19.164999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.021838832646608353},{"word":"sent","start":19.164999,"end":19.485,"confidence":0.9350586,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.02538207359611988},{"word":"you","start":19.485,"end":19.805,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028464697301387787},{"word":"an","start":19.805,"end":20.045,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.033955253660678864},{"word":"email","start":20.045,"end":20.365,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04714139923453331},{"word":"with","start":20.365,"end":20.605,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.037826426327228546},{"word":"some","start":20.605,"end":20.845,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.02993672341108322},{"word":"information","start":20.845,"end":21.345,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.03698458522558212},{"word":"about","start":21.645,"end":22.045,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.036410413682460785},{"word":"vigilance","start":22.045,"end":22.545,"confidence":0.93188477,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.033689793199300766},{"word":"ai","start":22.925,"end":23.425,"confidence":0.7277832,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.036725349724292755},{"word":"and","start":23.724998,"end":23.965,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03152480721473694},{"word":"we","start":23.965,"end":24.125,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03278999775648117},{"word":"just","start":24.125,"end":24.365,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03565375879406929},{"word":"wanted","start":24.365,"end":24.685,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.0328051820397377},{"word":"to","start":24.685,"end":24.845,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04253946989774704},{"word":"follow-up","start":24.845,"end":25.345,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.04361460357904434},{"word":"and","start":25.55,"end":25.71,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029025405645370483},{"word":"see","start":25.71,"end":25.869999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04466734826564789},{"word":"if","start":25.869999,"end":26.109999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023810243234038353},{"word":"now","start":26.109999,"end":26.349998,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.010413656011223791},{"word":"might","start":26.349998,"end":26.59,"confidence":0.9951172,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.020243287086486816},{"word":"be","start":26.59,"end":26.75,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0083283931016922},{"word":"a","start":26.75,"end":26.91,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007483363151550293},{"word":"better","start":26.91,"end":27.31,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.0015165917575359344},{"word":"time","start":27.31,"end":27.55,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.019628528505563736},{"word":"to","start":27.55,"end":27.789999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020594842731952667},{"word":"schedule","start":27.789999,"end":28.269999,"confidence":0.9921875,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.02895115315914154},{"word":"a","start":28.269999,"end":28.43,"confidence":0.92578125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04411465674638748},{"word":"quick","start":28.43,"end":28.669998,"confidence":0.9970703,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.0640845000743866},{"word":"demo","start":28.669998,"end":28.91,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.042556535452604294},{"word":"with","start":28.91,"end":29.15,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03338616341352463},{"word":"our","start":29.15,"end":29.47,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03247809782624245},{"word":"cto","start":29.47,"end":29.97,"confidence":0.9641927,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.03855705261230469},{"word":"we","start":30.99,"end":31.31,"confidence":0.55078125,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02295920252799988},{"word":"just","start":31.31,"end":31.47,"confidence":0.9716797,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27398595213890076},{"word":"mhmm","start":34.43,"end":34.93,"confidence":0.98779297,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.0373397059738636}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon. Simon, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nYou good to hear. Anyways, you may or you may not remember, we spoke with you a few months ago. And at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.\n\nWe just mhmm.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.08181114494800568},{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.26868346333503723},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.41214585304260254},{"text":"Simon, this is Mary calling from Vigilance AI.","start":4.4,"end":7.52,"sentiment":"neutral","sentiment_score":0.2964458763599396},{"text":"I hope you're doing well.","start":7.52,"end":8.9,"sentiment":"positive","sentiment_score":0.5702373862266541}],"sentiment":"positive","sentiment_score":0.37632589743417855,"num_words":17,"start":1.92,"end":8.9},{"sentences":[{"text":"You good to hear.","start":10.0,"end":12.259999,"sentiment":"positive","sentiment_score":0.6006180495023727},{"text":"Anyways, you may or you may not remember, we spoke with you a few months ago.","start":12.684999,"end":16.785,"sentiment":"neutral","sentiment_score":0.021135084971319884},{"text":"And at the time, you were busy.","start":17.085,"end":18.765,"sentiment":"neutral","sentiment_score":-0.04008157418242523},{"text":"So we sent you an email with some information about Vigilance AI.","start":18.765,"end":23.425,"sentiment":"neutral","sentiment_score":0.031231741265704233},{"text":"And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start":23.724998,"end":29.97,"sentiment":"neutral","sentiment_score":0.02981454150184341}],"sentiment":"neutral","sentiment_score":0.05678351432265293,"num_words":62,"start":10.0,"end":29.97},{"sentences":[{"text":"We just mhmm.","start":30.99,"end":34.93,"sentiment":"neutral","sentiment_score":0.11142828688025475}],"sentiment":"neutral","sentiment_score":0.11142828688025475,"num_words":3,"start":30.99,"end":34.93}]}}]},{"alternatives":[{"transcript":"Hello. Simon speaking. I'm doing great. No. I'm fine. Thank you. That's all good. No. I'm not interested, but thank you very much. Have a great day. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"hello","start":0.24,"end":0.48,"confidence":0.8371582,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01565701514482498},{"word":"simon","start":0.48,"end":0.96,"confidence":0.8642578,"punctuated_word":"Simon","sentiment":"neutral","sentiment_score":0.01594514772295952},{"word":"speaking","start":0.96,"end":1.46,"confidence":0.9157715,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.019091926515102383},{"word":"i'm","start":9.12,"end":9.36,"confidence":0.87646484,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.690513551235199},{"word":"doing","start":9.36,"end":9.679999,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.715488076210022},{"word":"great","start":9.679999,"end":10.179999,"confidence":0.99902344,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.7492850422859192},{"word":"no","start":30.36,"end":30.68,"confidence":0.87890625,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12334517389535904},{"word":"i'm","start":30.68,"end":30.84,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.013498998247087002},{"word":"fine","start":30.84,"end":31.08,"confidence":0.9975586,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.0442449189722538},{"word":"thank","start":31.08,"end":31.32,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.297956258058548},{"word":"you","start":31.32,"end":31.480001,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26718670129776},{"word":"that's","start":31.480001,"end":31.720001,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.27876579761505127},{"word":"all","start":31.720001,"end":31.960001,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.3129115700721741},{"word":"good","start":31.960001,"end":32.12,"confidence":0.98535156,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.23300273716449735},{"word":"no","start":32.12,"end":32.28,"confidence":0.967041,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.31026676297187805},{"word":"i'm","start":32.28,"end":32.440002,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.37847572565078735},{"word":"not","start":32.440002,"end":32.600002,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4575512707233429},{"word":"interested","start":32.600002,"end":33.0,"confidence":0.81884766,"punctuated_word":"interested,","sentiment":"negative","sentiment_score":-0.3831079602241516},{"word":"but","start":33.0,"end":33.24,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.3678445816040039},{"word":"thank","start":33.24,"end":33.4,"confidence":1.0,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":-0.30182546377182007},{"word":"you","start":33.4,"end":33.56,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3646300435066223},{"word":"very","start":33.56,"end":33.8,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.4062828719615936},{"word":"much","start":33.8,"end":34.120003,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":-0.25531601905822754},{"word":"have","start":34.120003,"end":34.28,"confidence":1.0,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.025955721735954285},{"word":"a","start":34.28,"end":34.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0157080739736557},{"word":"great","start":34.36,"end":34.6,"confidence":1.0,"punctuated_word":"great","sentiment":"neutral","sentiment_score":0.05987638235092163},{"word":"day","start":34.6,"end":35.1,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.03024396114051342},{"word":"thank","start":35.16,"end":35.4,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1742546260356903},{"word":"you","start":35.4,"end":35.64,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1505596935749054},{"word":"bye","start":35.64,"end":36.14,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07936708629131317}],"paragraphs":{"transcript":"\nHello. Simon speaking. I'm doing great. No. I'm fine.\n\nThank you. That's all good. No. I'm not interested, but thank you very much. Have a great day.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.01565701514482498},{"text":"Simon speaking.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.017518537119030952},{"text":"I'm doing great.","start":9.12,"end":10.179999,"sentiment":"positive","sentiment_score":0.71842888991038},{"text":"No.","start":30.36,"end":30.68,"sentiment":"neutral","sentiment_score":-0.12334517389535904},{"text":"I'm fine.","start":30.68,"end":31.08,"sentiment":"neutral","sentiment_score":-0.0288719586096704}],"sentiment":"neutral","sentiment_score":0.22498796311103636,"num_words":9,"start":0.24,"end":31.08},{"sentences":[{"text":"Thank you.","start":31.08,"end":31.480001,"sentiment":"neutral","sentiment_score":0.282571479678154},{"text":"That's all good.","start":31.480001,"end":32.12,"sentiment":"neutral","sentiment_score":0.2748933682839076},{"text":"No.","start":32.12,"end":32.28,"sentiment":"neutral","sentiment_score":-0.31026676297187805},{"text":"I'm not interested, but thank you very much.","start":32.28,"end":34.120003,"sentiment":"negative","sentiment_score":-0.36437924206256866},{"text":"Have a great day.","start":34.120003,"end":35.1,"sentiment":"neutral","sentiment_score":0.03294603480026126}],"sentiment":"neutral","sentiment_score":-0.0946496386701862,"num_words":18,"start":31.08,"end":35.1},{"sentences":[{"text":"Thank you.","start":35.16,"end":35.64,"sentiment":"neutral","sentiment_score":0.16240715980529785},{"text":"Bye.","start":35.64,"end":36.14,"sentiment":"neutral","sentiment_score":0.07936708629131317}],"sentiment":"neutral","sentiment_score":0.1347271353006363,"num_words":3,"start":35.16,"end":36.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Simon speaking.\n\nChannel 0: Yes. Hi. Good afternoon. Simon, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: I'm doing great.\n\nChannel 0: You good to hear. Anyways, you may or you may not remember, we spoke with you a few months ago. And at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.\n\nChannel 1: No. I'm fine.\n\nChannel 0: We\n\nChannel 1: Thank\n\nChannel 0: just\n\nChannel 1: you. That's all good. No. I'm not interested, but thank you very much. Have a great\n\nChannel 0: mhmm.\n\nChannel 1: day. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.01565701514482498},{"text":"Simon speaking.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.017518537119030952}],"sentiment":"neutral","sentiment_score":0.016898029794295628,"channel":1,"num_words":3,"start":0.24,"end":1.46},{"sentences":[{"text":"Yes.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.08181114494800568},{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.26868346333503723},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.41214585304260254},{"text":"Simon, this is Mary calling from Vigilance AI.","start":4.4,"end":7.52,"sentiment":"neutral","sentiment_score":0.2964458763599396},{"text":"I hope you're doing well.","start":7.52,"end":8.9,"sentiment":"positive","sentiment_score":0.5702373862266541}],"sentiment":"positive","sentiment_score":0.37632589743417855,"channel":0,"num_words":17,"start":1.92,"end":8.9},{"sentences":[{"text":"I'm doing great.","start":9.12,"end":10.179999,"sentiment":"positive","sentiment_score":0.71842888991038}],"sentiment":"positive","sentiment_score":0.71842888991038,"channel":1,"num_words":3,"start":9.12,"end":10.179999},{"sentences":[{"text":"You good to hear.","start":10.0,"end":12.259999,"sentiment":"positive","sentiment_score":0.6006180495023727},{"text":"Anyways, you may or you may not remember, we spoke with you a few months ago.","start":12.684999,"end":16.785,"sentiment":"neutral","sentiment_score":0.021135084971319884},{"text":"And at the time, you were busy.","start":17.085,"end":18.765,"sentiment":"neutral","sentiment_score":-0.04008157418242523},{"text":"So we sent you an email with some information about Vigilance AI.","start":18.765,"end":23.425,"sentiment":"neutral","sentiment_score":0.031231741265704233},{"text":"And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start":23.724998,"end":29.97,"sentiment":"neutral","sentiment_score":0.02981454150184341}],"sentiment":"neutral","sentiment_score":0.05678351432265293,"channel":0,"num_words":62,"start":10.0,"end":29.97},{"sentences":[{"text":"No.","start":30.36,"end":30.68,"sentiment":"neutral","sentiment_score":-0.12334517389535904},{"text":"I'm fine.","start":30.68,"end":31.08,"sentiment":"neutral","sentiment_score":-0.0288719586096704}],"sentiment":"neutral","sentiment_score":-0.060363030371566616,"channel":1,"num_words":3,"start":30.36,"end":31.08},{"sentences":[{"text":"We","start":30.99,"end":31.31,"sentiment":"neutral","sentiment_score":0.02295920252799988}],"sentiment":"neutral","sentiment_score":0.02295920252799988,"channel":0,"num_words":1,"start":30.99,"end":31.31},{"sentences":[{"text":"Thank","start":31.08,"end":31.32,"sentiment":"neutral","sentiment_score":0.297956258058548}],"sentiment":"neutral","sentiment_score":0.297956258058548,"channel":1,"num_words":1,"start":31.08,"end":31.32},{"sentences":[{"text":"just","start":31.31,"end":31.47,"sentiment":"neutral","sentiment_score":0.27398595213890076}],"sentiment":"neutral","sentiment_score":0.27398595213890076,"channel":0,"num_words":1,"start":31.31,"end":31.47},{"sentences":[{"text":"you.","start":31.32,"end":31.480001,"sentiment":"neutral","sentiment_score":0.26718670129776},{"text":"That's all good.","start":31.480001,"end":32.12,"sentiment":"neutral","sentiment_score":0.2748933682839076},{"text":"No.","start":32.12,"end":32.28,"sentiment":"neutral","sentiment_score":-0.31026676297187805},{"text":"I'm not interested, but thank you very much.","start":32.28,"end":34.120003,"sentiment":"negative","sentiment_score":-0.36437924206256866},{"text":"Have a great","start":34.120003,"end":34.6,"sentiment":"neutral","sentiment_score":0.03384672602017721}],"sentiment":"neutral","sentiment_score":-0.12699335720390081,"channel":1,"num_words":16,"start":31.32,"end":34.6},{"sentences":[{"text":"mhmm.","start":34.43,"end":34.93,"sentiment":"neutral","sentiment_score":0.0373397059738636}],"sentiment":"neutral","sentiment_score":0.0373397059738636,"channel":0,"num_words":1,"start":34.43,"end":34.93},{"sentences":[{"text":"day.","start":34.6,"end":35.1,"sentiment":"neutral","sentiment_score":0.03024396114051342},{"text":"Thank you.","start":35.16,"end":35.64,"sentiment":"neutral","sentiment_score":0.16240715980529785},{"text":"Bye.","start":35.64,"end":36.14,"sentiment":"neutral","sentiment_score":0.07936708629131317}],"sentiment":"neutral","sentiment_score":0.10860634176060557,"channel":1,"num_words":4,"start":34.6,"end":36.14}]},"summary":{"result":"success","short":"A representative from Carrefourance AI named Simon calls a customer who had previously spoken with them a few months ago. Simon offers to schedule a demo with their CTO, but the customer declines and thanks him. The call ends politely."},"intents":{"segments":[{"text":"So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start_word":50,"end_word":84,"intents":[{"intent":"Schedule demo with cto","confidence_score":0.62455934}]}]},"sentiments":{"segments":[{"text":"Hello. Simon speaking. Yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.08738136291503906},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4023086428642273},{"text":"Simon, this is Mary calling from Vigilance AI.","start_word":7,"end_word":14,"sentiment":"neutral","sentiment_score":0.29942381381988525},{"text":"I hope you're doing well. I'm doing great. You good to hear.","start_word":15,"end_word":26,"sentiment":"positive","sentiment_score":0.6200014352798462},{"text":"Anyways, you may or you may not remember, we spoke with you a few months ago. And at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. No. I'm fine. We Thank just you. That's all good. No.","start_word":27,"end_word":95,"sentiment":"neutral","sentiment_score":0.03510727360844612},{"text":"I'm not interested, but thank you very much.","start_word":96,"end_word":103,"sentiment":"negative","sentiment_score":-0.3592008054256439},{"text":"Have a great mhmm. day. Thank you. Bye.","start_word":104,"end_word":111,"sentiment":"neutral","sentiment_score":0.0680481567978859}],"average":{"sentiment":"neutral","sentiment_score":0.10507826890774116}}}}