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Thank you for calling Physio Inc. You're speaking with Lana. Of course. No worries. Is it alright if I just pop you on a brief hold? Just a moment. Welcome to Physio Inc, helping you live a life with less limits. We appreciate your patience, and one of our team will be with you shortly. At Physio Inc, we improve your quality of life by looking at all the details. Our philosophy is to enable freedom of mind and movement through physical therapies. Your body is your best asset, and a healthy body requires all the parts to work. We specialize in physiotherapy, mobile allied health services, occupational therapy, and podiatry. As well as massage therapy, in home aged care, and NDIS services. Hi. Thank you so much for holding with me there. I've just tried to get a hold of Chris, and just, unfortunately, he isn't picking up at the moment. If you'd like, I can give you the email address of the inbox he works at us. If you'd like to leave a message for him. Okay. Wonderful. 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call is being recorded. Thank you for calling Physio Inc. You're speaking with Lana. Of course. No worries.\n\nIs it alright if I just pop you on a brief hold? Just a moment. Welcome to Physio Inc, helping you live a life with less limits. We appreciate your patience, and one of our team will be with you shortly. At Physio Inc, we improve your quality of life by looking at all the details.\n\nOur philosophy is to enable freedom of mind and movement through physical therapies. Your body is your best asset, and a healthy body requires all the parts to work. We specialize in physiotherapy, mobile allied health services, occupational therapy, and podiatry. As well as massage therapy, in home aged care, and NDIS services. Hi.\n\nThank you so much for holding with me there. I've just tried to get a hold of Chris, and just, unfortunately, he isn't picking up at the moment. If you'd like, I can give you the email address of the inbox he works at us. If you'd like to leave a message for him. Okay.\n\nWonderful. So that email address, it is just mobile, so m o b I le@physioinc,sophysio,inq,.com.au. Yeah. Of course. No worries.\n\nMhmm. Okay. Just thank you. No worries. Have a lovely day.","paragraphs":[{"sentences":[{"text":"This call is being recorded.","start":7.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.002441171184182167},{"text":"Thank you for calling Physio Inc.","start":10.24,"end":12.16,"sentiment":"positive","sentiment_score":0.39802206059296924},{"text":"You're speaking with Lana.","start":12.16,"end":13.54,"sentiment":"neutral","sentiment_score":0.2297908291220665},{"text":"Of course.","start":22.585,"end":23.305,"sentiment":"neutral","sentiment_score":0.029966790229082108},{"text":"No worries.","start":23.305,"end":24.045,"sentiment":"neutral","sentiment_score":0.040904972702264786}],"sentiment":"neutral","sentiment_score":0.18217079272787823,"num_words":19,"start":7.12,"end":24.045},{"sentences":[{"text":"Is it alright if I just pop you on a brief hold?","start":24.265,"end":26.765,"sentiment":"neutral","sentiment_score":0.025726752821356058},{"text":"Just a 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Thank you for calling Physio Inc. You're speaking with Lana.\n\nChannel 0: Yeah. Good morning. Okay. Can you please transfer my call to Christian Hernandez?\n\nChannel 1: Of course. No worries. Is it alright if I just pop you on a brief hold?\n\nChannel 0: Yep. Okay. Okay. No no worries.\n\nChannel 1: Just a moment. Welcome to Physio Inc, helping you live a life with less limits. We appreciate your patience, and one of our team will be with you shortly. At Physio Inc, we improve your quality of life by looking at all the details. Our philosophy is to enable freedom of mind and movement through physical therapies.\n\nYour body is your best asset, and a healthy body requires all the parts to work. We specialize in physiotherapy, mobile allied health services, occupational therapy, and podiatry. As well as massage therapy, in home aged care, and NDIS services. Hi. Thank you so much for holding with me there.\n\nI've just tried to get a hold of Chris, and just, unfortunately, he isn't picking up at the moment. If you'd like, I can give you the email address of the inbox he works at us. If you'd like to leave a message for him.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Wonderful. So that email address, it is just mobile, so m o b I\n\nChannel 0: Mhmm.\n\nChannel 1: le@physioinc,sophysio,inq,.com.au.\n\nChannel 0: Alright. Can can I call him back later?\n\nChannel 1: Yeah. Of course. No worries.\n\nChannel 0: Yeah. Alright. I'll just call him back. Actually, what happened was I I talked to Jason Malone.\n\nChannel 1: Mhmm.\n\nChannel 0: I think he he's the owner of the company. He asked me to talk to Christian about IT. I'll just\n\nChannel 1: Okay. Just\n\nChannel 0: call him back later\n\nChannel 1: thank you. No\n\nChannel 0: if\n\nChannel 1: worries.\n\nChannel 0: he's not\n\nChannel 1: Have\n\nChannel 0: available.\n\nChannel 1: a lovely day.\n\nChannel 0: Okay. Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"This call is being recorded.","start":7.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.002441171184182167},{"text":"Thank you for calling Physio Inc.","start":10.24,"end":12.16,"sentiment":"positive","sentiment_score":0.39802206059296924},{"text":"You're speaking with Lana.","start":12.16,"end":13.54,"sentiment":"neutral","sentiment_score":0.2297908291220665}],"sentiment":"neutral","sentiment_score":0.2213001023977995,"channel":1,"num_words":15,"start":7.12,"end":13.54},{"sentences":[{"text":"Yeah.","start":14.355,"end":14.594999,"sentiment":"neutral","sentiment_score":0.14741432666778564},{"text":"Good morning.","start":14.594999,"end":15.335,"sentiment":"neutral","sentiment_score":0.2608204036951065},{"text":"Okay.","start":15.474999,"end":15.795,"sentiment":"neutral","sentiment_score":0.12224733084440231},{"text":"Can you please transfer my call to Christian 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allied health services, occupational therapy, and podiatry.","start":73.215004,"end":79.315,"sentiment":"neutral","sentiment_score":0.18508389219641685},{"text":"As well as massage therapy, in home aged care, and NDIS services.","start":79.615005,"end":84.340004,"sentiment":"neutral","sentiment_score":0.13870182943840823},{"text":"Hi.","start":85.68,"end":85.92,"sentiment":"neutral","sentiment_score":0.07090926170349121},{"text":"Thank you so much for holding with me there.","start":85.92,"end":87.86,"sentiment":"neutral","sentiment_score":0.08753116511636311}],"sentiment":"neutral","sentiment_score":0.2309309062361717,"channel":1,"num_words":50,"start":68.415,"end":87.86},{"sentences":[{"text":"I've just tried to get a hold of Chris, and just, unfortunately, he isn't picking up at the moment.","start":88.08,"end":93.54,"sentiment":"neutral","sentiment_score":-0.21536012817370265},{"text":"If you'd like, I can give you the email address of the inbox he works at us.","start":94.305,"end":98.485,"sentiment":"neutral","sentiment_score":-0.005191265112336944},{"text":"If you'd like to leave a message for him.","start":98.865,"end":100.884995,"sentiment":"neutral","sentiment_score":-0.015166067207852999}],"sentiment":"neutral","sentiment_score":-0.0959241899351279,"channel":1,"num_words":45,"start":88.08,"end":100.884995},{"sentences":[{"text":"Yep.","start":101.265,"end":101.765,"sentiment":"neutral","sentiment_score":0.024179993197321892}],"sentiment":"neutral","sentiment_score":0.024179993197321892,"channel":0,"num_words":1,"start":101.265,"end":101.765},{"sentences":[{"text":"Okay.","start":102.865,"end":103.185,"sentiment":"neutral","sentiment_score":0.10022948682308196},{"text":"Wonderful.","start":103.185,"end":103.685,"sentiment":"neutral","sentiment_score":0.21723106503486633},{"text":"So that email address, it is just mobile, so m o b 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back.","start":125.865,"end":126.905,"sentiment":"neutral","sentiment_score":-0.01602915613912046},{"text":"Actually, what happened was I I talked to Jason Malone.","start":126.905,"end":130.205,"sentiment":"neutral","sentiment_score":-0.09261533319950103}],"sentiment":"neutral","sentiment_score":-0.05858662158853429,"channel":0,"num_words":17,"start":125.465004,"end":130.205},{"sentences":[{"text":"Mhmm.","start":130.975,"end":131.475,"sentiment":"neutral","sentiment_score":-0.04037871211767197}],"sentiment":"neutral","sentiment_score":-0.04037871211767197,"channel":1,"num_words":1,"start":130.975,"end":131.475},{"sentences":[{"text":"I think he he's the owner of the company.","start":131.145,"end":132.985,"sentiment":"neutral","sentiment_score":-0.05960898929172092},{"text":"He asked me to talk to Christian about IT.","start":132.985,"end":136.94893,"sentiment":"neutral","sentiment_score":-0.05551184051566654},{"text":"I'll 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you.","start":139.35893,"end":139.93893,"sentiment":"neutral","sentiment_score":0.08731495216488838},{"text":"No","start":140.23894,"end":140.47893,"sentiment":"neutral","sentiment_score":-0.03538079932332039}],"sentiment":"neutral","sentiment_score":0.04641636833548546,"channel":1,"num_words":3,"start":139.35893,"end":140.47893},{"sentences":[{"text":"if","start":140.28893,"end":140.52893,"sentiment":"neutral","sentiment_score":-0.09158389270305634}],"sentiment":"neutral","sentiment_score":-0.09158389270305634,"channel":0,"num_words":1,"start":140.28893,"end":140.52893},{"sentences":[{"text":"worries.","start":140.47893,"end":140.79893,"sentiment":"neutral","sentiment_score":-0.0960361659526825}],"sentiment":"neutral","sentiment_score":-0.0960361659526825,"channel":1,"num_words":1,"start":140.47893,"end":140.79893},{"sentences":[{"text":"he's 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The representative puts the customer on hold briefly and then offers an email address for Christian at the company. The customer decides to call Christian instead and provides the email address for IT contact."},"intents":{"segments":[{"text":"Can you please transfer my call to Christian Hernandez? Of course.","start_word":19,"end_word":29,"intents":[{"intent":"Transfer call","confidence_score":0.7646621}]},{"text":"If you'd like, I can give you the email address of the inbox he works at us. If you'd like to leave a message for him. Yep. Okay. Wonderful.","start_word":176,"end_word":204,"intents":[{"intent":"Provide email address","confidence_score":0.13879073}]},{"text":"Can can I call him back later? Yeah. Of course.","start_word":221,"end_word":230,"intents":[{"intent":"Call back later","confidence_score":0.29850248}]}]},"sentiments":{"segments":[{"text":"This call is being recorded.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.005746065638959408},{"text":"Thank you for calling Physio Inc.","start_word":5,"end_word":10,"sentiment":"positive","sentiment_score":0.4095202088356018},{"text":"You're speaking with Lana. Yeah. Good morning. Okay. Can you please transfer my call to Christian Hernandez? Of course. No worries. Is it alright if I just pop you on a brief hold? Yep. Okay. Okay. No no worries. Just a moment.","start_word":11,"end_word":52,"sentiment":"neutral","sentiment_score":0.08341744542121887},{"text":"Welcome to Physio Inc, helping you live a life with less limits. We appreciate your patience, and one of our team will be with you shortly. At Physio Inc, we improve your quality of life by looking at all the details. Our philosophy is to enable freedom of mind and movement through physical therapies. Your body is your best asset, and a healthy body requires all the parts to work.","start_word":53,"end_word":122,"sentiment":"positive","sentiment_score":0.4243515133857727},{"text":"We specialize in physiotherapy, mobile allied health services, occupational therapy, and podiatry. As well as massage therapy, in home aged care, and NDIS services. Hi. Thank you so much for holding with me there. I've just tried to get a hold of Chris, and just, unfortunately, he isn't picking up at the moment. If you'd like, I can give you the email address of the inbox he works at us. If you'd like to leave a message for him. Yep. Okay. Wonderful. So that email address, it is just mobile, so m o b I Mhmm. le@physioinc,sophysio,inq,.com.au. Alright. Can can I call him back later? Yeah. Of course. No worries. Yeah. Alright. I'll just call him back. Actually, what happened was I I talked to Jason Malone. Mhmm. I think he he's the owner of the company. He asked me to talk to Christian about IT. I'll just Okay. Just call him back later thank you. No if worries. he's not Have available. a lovely day. Okay. Alright. Bye bye. Bye bye.","start_word":123,"end_word":294,"sentiment":"neutral","sentiment_score":0.005813480820506811}],"average":{"sentiment":"neutral","sentiment_score":0.1025129438520552}}}}