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afternoon, NK. It's Tommy here from Oakview Financial. How are you doing? I'm doing absolutely fantastic. Last call of the evening there, and just wanting to take you through your annual review if you still have time.\n\nNormally, it takes about twenty to thirty minutes, sometimes longer if you've got some questions. Is now not a good time? Oh. We're kind of booked out tomorrow towards the evening time. Is this time of day usually the best for you?\n\nK. I did have to... No worries at all. I sort of doubled my appointment at the moment just to get through everything for the for the year. I don't have anything available until the twentieth to the October 22.\n\nIt's a week after next. K. Is it possible to do... That's fine. Do you want me to just put in for this time in a few weeks, Simon, on a Thursday, or give you a callback?\n\nPerfect. So we would do a Wednesday, twenty first this time, and I'll kind of a bit of a reminder text just in case. Oh, you're right. Happens to the best of us. Have a great night.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, NK.","start":4.7999997,"end":5.92,"sentiment":"neutral","sentiment_score":0.24881835778554282},{"text":"It's Tommy here from Oakview Financial.","start":5.92,"end":7.6,"sentiment":"neutral","sentiment_score":0.23451299717028937},{"text":"How are you doing?","start":7.6,"end":8.42,"sentiment":"neutral","sentiment_score":0.20696915313601494},{"text":"I'm doing absolutely fantastic.","start":11.12,"end":12.98,"sentiment":"positive","sentiment_score":0.7891188710927963},{"text":"Last call of the evening there, and just wanting to take you through your annual review if you still have time.","start":13.5199995,"end":19.075,"sentiment":"neutral","sentiment_score":0.23886267698946453}],"sentiment":"neutral","sentiment_score":0.2935263518440096,"num_words":38,"start":4.7999997,"end":19.075},{"sentences":[{"text":"Normally, it takes about twenty to thirty minutes, sometimes longer if you've got some questions.","start":26.095,"end":30.64,"sentiment":"neutral","sentiment_score":-0.036833031848073},{"text":"Is now not a good time?","start":30.64,"end":32.300003,"sentiment":"neutral","sentiment_score":-0.08769188324610393},{"text":"Oh.","start":41.64,"end":42.14,"sentiment":"neutral","sentiment_score":-0.1041042134165764},{"text":"We're kind of booked out tomorrow towards the evening time.","start":52.855,"end":57.355,"sentiment":"neutral","sentiment_score":-0.048574219830334185},{"text":"Is this time of day usually the best for you?","start":57.415,"end":60.41,"sentiment":"neutral","sentiment_score":-0.013791985064744949}],"sentiment":"neutral","sentiment_score":-0.0430098342753592,"num_words":42,"start":26.095,"end":60.41},{"sentences":[{"text":"K.","start":62.390003,"end":62.890003,"sentiment":"neutral","sentiment_score":-0.004645150154829025},{"text":"I did have to...","start":63.43,"end":64.57,"sentiment":"neutral","sentiment_score":-0.009059923933818936},{"text":"No worries at all.","start":66.630005,"end":67.51,"sentiment":"neutral","sentiment_score":-0.04178577847778797},{"text":"I sort of doubled my appointment at the moment just to get through everything for the for the year.","start":67.51,"end":72.285,"sentiment":"neutral","sentiment_score":-0.08919254533554379},{"text":"I don't have anything available until the twentieth to the October 22.","start":73.245,"end":77.90501,"sentiment":"neutral","sentiment_score":-0.12057070309917133}],"sentiment":"neutral","sentiment_score":-0.08373836895916612,"num_words":40,"start":62.390003,"end":77.90501},{"sentences":[{"text":"It's a week after next.","start":78.365005,"end":79.745,"sentiment":"neutral","sentiment_score":-0.09171474874019622},{"text":"K.","start":82.285,"end":82.685005,"sentiment":"neutral","sentiment_score":-0.042497411370277405},{"text":"Is it possible to do...","start":82.685005,"end":84.145004,"sentiment":"neutral","sentiment_score":-0.1603100687265396},{"text":"That's fine.","start":85.485,"end":86.045006,"sentiment":"neutral","sentiment_score":-0.06437158398330212},{"text":"Do you want me to just put in for this time in a few weeks, Simon, on a Thursday, or give you a callback?","start":86.045006,"end":91.17,"sentiment":"neutral","sentiment_score":-0.03052965955187877}],"sentiment":"neutral","sentiment_score":-0.058488553943666255,"num_words":37,"start":78.365005,"end":91.17},{"sentences":[{"text":"Perfect.","start":94.67,"end":94.99,"sentiment":"neutral","sentiment_score":0.16121017932891846},{"text":"So we would do a Wednesday, twenty first this time, and I'll kind of a bit of a reminder text just in case.","start":94.99,"end":105.285,"sentiment":"neutral","sentiment_score":0.18106634785299716},{"text":"Oh, you're right.","start":106.985,"end":107.625,"sentiment":"neutral","sentiment_score":0.16474049786726633},{"text":"Happens to the best of us.","start":107.625,"end":108.505005,"sentiment":"neutral","sentiment_score":0.2881058305501938},{"text":"Have a great night.","start":108.505005,"end":109.40501,"sentiment":"positive","sentiment_score":0.3719591796398163}],"sentiment":"neutral","sentiment_score":0.21720079393000216,"num_words":37,"start":94.67,"end":109.40501},{"sentences":[{"text":"Thank you.","start":111.225006,"end":111.785,"sentiment":"neutral","sentiment_score":0.2965807020664215},{"text":"Bye.","start":111.785,"end":112.285,"sentiment":"neutral","sentiment_score":0.11430489271879196}],"sentiment":"neutral","sentiment_score":0.23582209895054498,"num_words":3,"start":111.225006,"end":112.285}]}}]},{"alternatives":[{"transcript":"Hello? 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It's Tommy here from Oakview Financial. How are you doing?\n\nChannel 1: Just doing something. How are you doing?\n\nChannel 0: I'm doing absolutely fantastic. Last call of the evening there, and just wanting to take you through your annual review if you still have time.\n\nChannel 1: I... Yeah. How how long is this gonna\n\nChannel 0: Normally, it takes about twenty to thirty minutes, sometimes longer if you've got some questions. Is now not a good time?\n\nChannel 1: take? No. So I end up having a meeting that that was running late, but I'm still at work at the moment trying to finish up a few things. And so\n\nChannel 0: Oh.\n\nChannel 1: I worry that I won't be able to give you my full attention. Am I able to reschedule to tomorrow?\n\nChannel 0: We're kind of booked out tomorrow towards the evening time. Is this time of day usually the best for you?\n\nChannel 1: Yes. It is.\n\nChannel 0: K. I did have to... No worries at all. 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He apologizes for the late meeting and offers to reschedule for a few weeks later. They agree on a date and time and Tommy reminds NK to call back if they need to change the appointment time."},"intents":{"segments":[{"text":"We're kind of booked out tomorrow towards the evening time. Is this time of day usually the best for you? Yes. It is.","start_word":127,"end_word":149,"intents":[{"intent":"Confirm appointment","confidence_score":0.004858598}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon, NK. It's Tommy here from Oakview Financial. How are you doing? Just doing something. How are you doing?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.2347421497106552},{"text":"I'm doing absolutely fantastic.","start_word":21,"end_word":24,"sentiment":"positive","sentiment_score":0.7868312001228333},{"text":"Last call of the evening there, and just wanting to take you through your annual review if you still have time. I... Yeah. 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