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afternoon, Anna. This is Ross with Techcom Systems. How are you? Anna, actually, the reason I'm giving your call is I have sent an email to Ingram Micro. Like, it's been a week, and I haven't got any revert from this side.\n\nHello? Hello? Hello? Anna, can you hear me? Hello?\n\nYep. Can you hear me now? Hello? I'm actually the reason I I was giving you a call is we had an inquiry by the customer. Like, we send them an product, which is not working.\n\nSo I wanted to see about the returns and exchange, if possible. Sorry? It's C M 9680. Calling from Techum Systems. We are partner with Ingram.\n\nYep. I have already sent you guys email days back and even sent you yesterday as well. It's customer PO hash subject line. Customer PO hash Colin 108622. Did you find it?\n\nIt's from sales, Tech Home Systems. If you want, I can forward you a claim. Cell fat Ingram micro. Sales at sales at techom systems. Techom systems dot com dot a u.\n\nSales. Sales with s. Techom Systems, p e c h, Techom Systems, systems with s, dot com. T e c h, technology tech tech, t e c h. T t for tiger.\n\nSales at tech, t e t for tiger, e for elephant, c for camel, h for horse. O for orange, m for mango, tech home. System. Systems. Systems with s dot com dot a u.\n\nYesterday at 12:57PM. Correct. Okay. Alright. Five two seven zero one.\n\nYep. Alright. Looking forward for your email. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Anna.","start":83.36,"end":84.56,"sentiment":"neutral","sentiment_score":0.283030887444814},{"text":"This is Ross with Techcom Systems.","start":84.56,"end":86.72,"sentiment":"neutral","sentiment_score":0.2510479266444842},{"text":"How are you?","start":86.72,"end":87.615,"sentiment":"neutral","sentiment_score":0.19270084301630655},{"text":"Anna, actually, the reason I'm giving your call is I have sent an email to Ingram Micro.","start":93.534996,"end":100.515,"sentiment":"neutral","sentiment_score":-0.21911320572390275},{"text":"Like, it's been a week, and I haven't got any revert from this 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me?","start":123.475,"end":124.855,"sentiment":"neutral","sentiment_score":-0.06009974256157875},{"text":"Hello?","start":127.795,"end":128.295,"sentiment":"neutral","sentiment_score":-0.031158864498138428}],"sentiment":"neutral","sentiment_score":-0.05949751908580462,"num_words":9,"start":112.52,"end":128.295},{"sentences":[{"text":"Yep.","start":129.96,"end":130.28,"sentiment":"neutral","sentiment_score":-0.027159251272678375},{"text":"Can you hear me now?","start":130.28,"end":131.42,"sentiment":"neutral","sentiment_score":-0.04614834189414978},{"text":"Hello?","start":131.8,"end":132.3,"sentiment":"neutral","sentiment_score":-0.01872877962887287},{"text":"I'm actually the reason I I was giving you a call is we had an inquiry by the customer.","start":138.12001,"end":144.795,"sentiment":"neutral","sentiment_score":-0.28744311395444366},{"text":"Like, we send them an product, which is not 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Ingram.","start":178.535,"end":180.075,"sentiment":"neutral","sentiment_score":0.02423791205510497}],"sentiment":"neutral","sentiment_score":-0.14584580627986446,"num_words":26,"start":148.875,"end":180.075},{"sentences":[{"text":"Yep.","start":180.535,"end":181.035,"sentiment":"neutral","sentiment_score":-0.0026784762740135193},{"text":"I have already sent you guys email days back and even sent you yesterday as well.","start":182.35,"end":189.41,"sentiment":"neutral","sentiment_score":-0.029384413035586476},{"text":"It's customer PO hash subject line.","start":197.75499,"end":203.375,"sentiment":"neutral","sentiment_score":-0.03804524956891934},{"text":"Customer PO hash Colin 108622.","start":205.595,"end":214.74,"sentiment":"neutral","sentiment_score":-0.014692558906972408},{"text":"Did you find 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Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. To hear these options again, press For returns and inquiries, say returns or inquiries or press 1. For shipment and tracking, say shipment or tracking or press 2. For cloud marketplace, say cloud or press 3. To hear, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Thank you for calling. This is Anne. How can I help? I'm just looking for asking, sir. How about you? Hello, sir? Hello? Can you hear me now? Yes. I can totally hear you. What's your concern again? I'm sorry. What was the unit purchased? Where was the unit purchased, and what unit is that again? Okay. And where was it purchased? From what store are you from again? I see. Sir, have you sent an email already to ProSales in regards with your mhmm. What's the subject line? Can you provide me the subject line, please, so that I can try to double check if someone is currently working on it? Mhmm. Customer PO and then 108663. No. Let me check about that. One 0 86. Not at noon. I'll just double check it first. And can you please confirm to me to what email address did you send it to? Oh, I see, sir. This is the post sales department or the returns department, sir. So I am unable to double check your claim on this? Hold on. Hold on, sir. And what is your email address? Can you please confirm it to me? No. Your email add can you please spell it out? Can you please spell it out for me? Mhmm. And then? P e e c h and then hold on, sir. P e c h and then? P e c s or p e c h. Is it sales at technology? Mhmm. Okay. Gone. Mhmm. Okay. With s. Okay. Thank you so And you sent your email yesterday. Correct? Okay. And this is about a data logic module. I see. Hold on. Okay. Sir, please be advised that your job or your claim has just been assigned today to one of the representatives. Okay? We have a twenty four to forty eight hours time frame for us to be able to provide you an update regarding this one. Okay? So just please hold on, and an email is sent to you shortly in regards to this. Okay? I can see here that this has been assigned already. By the way, just in case you will get in touch with us in regards to this, this is the job ID number for this claim. If you're ready, I'll be giving it to you. It's Double88 5 yes. That's correct, sir. Okay. Alright. Thank you so much. Yeah. Thank 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for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1.\n\nFor post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. To hear these options again, press For returns and inquiries, say returns or inquiries or press 1. For shipment and tracking, say shipment or tracking or press 2. For cloud marketplace, say cloud or press 3.\n\nTo hear, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Thank you for calling. This is Anne. How can I help?\n\nI'm just looking for asking, sir. How about you? Hello, sir? Hello? Can you hear me now?\n\nYes. I can totally hear you. What's your concern again? I'm sorry. What was the unit purchased?\n\nWhere was the unit purchased, and what unit is that again? Okay. And where was it purchased? From what store are you from again? I see.\n\nSir, have you sent an email already to ProSales in regards with your mhmm. What's the subject line? Can you provide me the subject line, please, so that I can try to double check if someone is currently working on it? Mhmm. Customer PO and then 108663.\n\nNo. Let me check about that. One 0 86. Not at noon. I'll just double check it first.\n\nAnd can you please confirm to me to what email address did you send it to? Oh, I see, sir. This is the post sales department or the returns department, sir. So I am unable to double check your claim on this? Hold on.\n\nHold on, sir. And what is your email address? Can you please confirm it to me? No. Your email add can you please spell it out?\n\nCan you please spell it out for me? Mhmm. And then? P e e c h and then hold on, sir. P e c h and then?\n\nP e c s or p e c h. Is it sales at technology? Mhmm. Okay. Gone.\n\nMhmm. Okay. With s. Okay. Thank you so And you sent your email yesterday.\n\nCorrect? Okay. And this is about a data logic module. I see. Hold on.\n\nOkay. Sir, please be advised that your job or your claim has just been assigned today to one of the representatives. Okay? We have a twenty four to forty eight hours time frame for us to be able to provide you an update regarding this one. Okay?\n\nSo just please hold on, and an email is sent to you shortly in regards to this. Okay? I can see here that this has been assigned already. By the way, just in case you will get in touch with us in regards to this, this is the job ID number for this claim. If you're ready, I'll be giving it to you.\n\nIt's Double88 5 yes. That's correct, sir. Okay. Alright. Thank you so much.\n\nYeah. Thank you.","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.16,"end":1.62,"sentiment":"neutral","sentiment_score":0.005418697372078894},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7,"sentiment":"neutral","sentiment_score":-0.035448706708848476},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3199997,"end":13.86,"sentiment":"neutral","sentiment_score":0.0007289442985963363},{"text":"Please choose from the following options.","start":20.655,"end":22.595,"sentiment":"neutral","sentiment_score":0.0070287983398884535},{"text":"For sales and presales inquiries, say presales or press 1.","start":22.895,"end":26.814999,"sentiment":"neutral","sentiment_score":0.005962322326377034}],"sentiment":"neutral","sentiment_score":-0.005712128557325875,"num_words":61,"start":0.16,"end":26.814999},{"sentences":[{"text":"For post sales support, say post sales or press 2.","start":26.814999,"end":30.12,"sentiment":"neutral","sentiment_score":0.00172674972563982},{"text":"Or to speak with finance, say finance or press 3.","start":30.12,"end":33.260002,"sentiment":"neutral","sentiment_score":-0.0008421573787927627},{"text":"To hear these options again, press For returns and inquiries, say returns or inquiries or press 1.","start":33.4,"end":39.4,"sentiment":"neutral","sentiment_score":0.0031573800644015566},{"text":"For shipment and tracking, say shipment or tracking or press 2.","start":39.4,"end":42.760002,"sentiment":"neutral","sentiment_score":0.0037960906259038234},{"text":"For cloud marketplace, say cloud or press 3.","start":42.760002,"end":45.704998,"sentiment":"neutral","sentiment_score":0.001958337554242462}],"sentiment":"neutral","sentiment_score":0.002141876462181764,"num_words":56,"start":26.814999,"end":45.704998},{"sentences":[{"text":"To hear, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":45.844997,"end":51.704998,"sentiment":"neutral","sentiment_score":-0.05469103961398727},{"text":"By continuing, you consent to this recording.","start":52.565,"end":55.144997,"sentiment":"neutral","sentiment_score":-0.05435106850096157},{"text":"To opt out, please press 1 now.","start":55.445,"end":57.704998,"sentiment":"neutral","sentiment_score":-0.061586318271500726},{"text":"You are the first caller in the queue.","start":62.899998,"end":64.74,"sentiment":"neutral","sentiment_score":-0.02296344074420631},{"text":"Please wait for the next available representative.","start":64.74,"end":66.68,"sentiment":"neutral","sentiment_score":-0.06529738381505013}],"sentiment":"neutral","sentiment_score":-0.051905847348583244,"num_words":48,"start":45.844997,"end":66.68},{"sentences":[{"text":"Your call is important to us.","start":67.7,"end":69.46,"sentiment":"neutral","sentiment_score":-0.11455359185735385},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":69.46,"end":73.32,"sentiment":"neutral","sentiment_score":-0.07503171893768013},{"text":"Thank you for calling.","start":73.725,"end":78.865,"sentiment":"neutral","sentiment_score":0.30604617297649384},{"text":"This is Anne.","start":79.725,"end":80.445,"sentiment":"neutral","sentiment_score":0.32615267237027484},{"text":"How can I help?","start":80.445,"end":81.424995,"sentiment":"neutral","sentiment_score":0.25702134892344475}],"sentiment":"neutral","sentiment_score":0.0406939106231386,"num_words":33,"start":67.7,"end":81.424995},{"sentences":[{"text":"I'm just looking for asking, sir.","start":88.68,"end":90.52,"sentiment":"neutral","sentiment_score":-0.017093575249115627},{"text":"How about you?","start":90.52,"end":91.34,"sentiment":"neutral","sentiment_score":0.03420002882679304},{"text":"Hello, sir?","start":127.81,"end":128.70999,"sentiment":"neutral","sentiment_score":-0.030262628570199013},{"text":"Hello?","start":129.81,"end":130.31,"sentiment":"neutral","sentiment_score":-0.026542555540800095},{"text":"Can you hear me now?","start":130.76999,"end":131.98999,"sentiment":"neutral","sentiment_score":-0.05680330470204353}],"sentiment":"neutral","sentiment_score":-0.021826217717984143,"num_words":17,"start":88.68,"end":131.98999},{"sentences":[{"text":"Yes.","start":132.84999,"end":133.33,"sentiment":"neutral","sentiment_score":0.01680140011012554},{"text":"I can totally hear you.","start":133.33,"end":134.745,"sentiment":"neutral","sentiment_score":-0.008816774934530258},{"text":"What's your concern again?","start":134.825,"end":135.14499,"sentiment":"neutral","sentiment_score":-0.16994658857584},{"text":"I'm sorry.","start":135.14499,"end":139.565,"sentiment":"neutral","sentiment_score":-0.3249543011188507},{"text":"What was the unit purchased?","start":153.56,"end":155.02,"sentiment":"neutral","sentiment_score":-0.10423115193843842}],"sentiment":"neutral","sentiment_score":-0.11047842298798702,"num_words":17,"start":132.84999,"end":155.02},{"sentences":[{"text":"Where was the unit purchased, and what unit is that again?","start":158.28,"end":161.34,"sentiment":"neutral","sentiment_score":-0.10732702098109505},{"text":"Okay.","start":169.345,"end":169.745,"sentiment":"neutral","sentiment_score":-0.00522882305085659},{"text":"And where was it purchased?","start":169.745,"end":171.125,"sentiment":"neutral","sentiment_score":-0.02094665765762329},{"text":"From what store are you from again?","start":171.265,"end":173.125,"sentiment":"neutral","sentiment_score":-0.04186833490218435},{"text":"I see.","start":178.785,"end":179.4,"sentiment":"neutral","sentiment_score":0.023811759427189827}],"sentiment":"neutral","sentiment_score":-0.05907746798430498,"num_words":26,"start":158.28,"end":179.4},{"sentences":[{"text":"Sir, have you sent an email already to ProSales in regards with your mhmm.","start":179.48,"end":187.0,"sentiment":"neutral","sentiment_score":-0.02194524827479784},{"text":"What's the subject line?","start":187.0,"end":188.62,"sentiment":"neutral","sentiment_score":-0.024534570053219795},{"text":"Can you provide me the subject line, please, so that I can try to double check if someone is currently working on it?","start":191.07999,"end":196.80501,"sentiment":"neutral","sentiment_score":-0.04236210947451384},{"text":"Mhmm.","start":204.785,"end":204.865,"sentiment":"neutral","sentiment_score":-0.011200148612260818},{"text":"Customer PO and then 108663.","start":204.865,"end":218.26,"sentiment":"neutral","sentiment_score":-0.011485088989138604}],"sentiment":"neutral","sentiment_score":-0.030815443990038747,"num_words":47,"start":179.48,"end":218.26},{"sentences":[{"text":"No.","start":224.285,"end":224.525,"sentiment":"negative","sentiment_score":-0.3995423913002014},{"text":"Let me check about that.","start":224.525,"end":225.905,"sentiment":"negative","sentiment_score":-0.3560441792011261},{"text":"One 0 86.","start":228.205,"end":229.58499,"sentiment":"neutral","sentiment_score":-0.1297412763039271},{"text":"Not at noon.","start":231.325,"end":232.305,"sentiment":"neutral","sentiment_score":-0.22664793332417807},{"text":"I'll just double check it first.","start":232.685,"end":234.285,"sentiment":"neutral","sentiment_score":-0.12063942849636078}],"sentiment":"neutral","sentiment_score":-0.220709304842684,"num_words":18,"start":224.285,"end":234.285},{"sentences":[{"text":"And can you please confirm to me to what email address did you send it to?","start":234.285,"end":238.56,"sentiment":"neutral","sentiment_score":-0.043182129273191094},{"text":"Oh, I see, sir.","start":242.64,"end":243.59999,"sentiment":"neutral","sentiment_score":-0.11939661018550396},{"text":"This is the post sales department or the returns department, sir.","start":243.59999,"end":247.06,"sentiment":"neutral","sentiment_score":-0.2288319238207557},{"text":"So I am unable to double check your claim on this?","start":247.28,"end":254.59499,"sentiment":"negative","sentiment_score":-0.4940613399852406},{"text":"Hold on.","start":254.59499,"end":255.415,"sentiment":"neutral","sentiment_score":-0.18111279606819153}],"sentiment":"neutral","sentiment_score":-0.21551254552535035,"num_words":44,"start":234.285,"end":255.415},{"sentences":[{"text":"Hold on, sir.","start":255.555,"end":256.535,"sentiment":"neutral","sentiment_score":-0.10888100415468216},{"text":"And what is your email address?","start":256.835,"end":258.695,"sentiment":"neutral","sentiment_score":-0.0646102453271548},{"text":"Can you please confirm it to me?","start":259.155,"end":261.095,"sentiment":"neutral","sentiment_score":-0.06038729154637882},{"text":"No.","start":262.115,"end":262.435,"sentiment":"neutral","sentiment_score":-0.20527799427509308},{"text":"Your email add can you please spell it out?","start":262.435,"end":266.615,"sentiment":"neutral","sentiment_score":-0.13178296966685188}],"sentiment":"neutral","sentiment_score":-0.0972438556357072,"num_words":26,"start":255.555,"end":266.615},{"sentences":[{"text":"Can you please spell it out for me?","start":271.75,"end":273.93,"sentiment":"neutral","sentiment_score":-0.07821028959006071},{"text":"Mhmm.","start":278.31,"end":278.81,"sentiment":"neutral","sentiment_score":-0.0707322359085083},{"text":"And then?","start":278.94998,"end":279.61,"sentiment":"neutral","sentiment_score":-0.08436266705393791},{"text":"P e e c h and then hold on, sir.","start":292.33,"end":296.33,"sentiment":"neutral","sentiment_score":0.00994290942326188},{"text":"P e c h and then?","start":296.33,"end":298.43,"sentiment":"neutral","sentiment_score":0.0017705780143539112}],"sentiment":"neutral","sentiment_score":-0.02796619720067139,"num_words":27,"start":271.75,"end":298.43},{"sentences":[{"text":"P e c s or p e c h.","start":304.41,"end":306.675,"sentiment":"neutral","sentiment_score":0.002756754324461023},{"text":"Is it sales at technology?","start":314.595,"end":316.29498,"sentiment":"neutral","sentiment_score":0.0007190274074673653},{"text":"Mhmm.","start":328.77,"end":329.09,"sentiment":"neutral","sentiment_score":0.0003926800563931465},{"text":"Okay.","start":329.09,"end":329.57,"sentiment":"neutral","sentiment_score":-0.013218489475548267},{"text":"Gone.","start":329.57,"end":330.07,"sentiment":"neutral","sentiment_score":-0.0620323047041893}],"sentiment":"neutral","sentiment_score":-0.002732481656815199,"num_words":17,"start":304.41,"end":330.07},{"sentences":[{"text":"Mhmm.","start":336.535,"end":337.035,"sentiment":"neutral","sentiment_score":0.006030857563018799},{"text":"Okay.","start":337.095,"end":337.595,"sentiment":"neutral","sentiment_score":0.014058465138077736},{"text":"With s.","start":341.575,"end":342.315,"sentiment":"neutral","sentiment_score":0.0076230119448155165},{"text":"Okay.","start":347.17502,"end":347.655,"sentiment":"neutral","sentiment_score":0.11340804398059844},{"text":"Thank you so And you sent your email yesterday.","start":347.655,"end":383.11002,"sentiment":"neutral","sentiment_score":0.2514435549577077}],"sentiment":"neutral","sentiment_score":0.17226681322790682,"num_words":14,"start":336.535,"end":383.11002},{"sentences":[{"text":"Correct?","start":383.33002,"end":383.83002,"sentiment":"neutral","sentiment_score":0.09616048634052277},{"text":"Okay.","start":389.25,"end":389.73,"sentiment":"neutral","sentiment_score":0.05535314977169037},{"text":"And this is about a data logic module.","start":389.73,"end":392.63,"sentiment":"neutral","sentiment_score":0.03864188934676349},{"text":"I see.","start":396.08502,"end":396.825,"sentiment":"neutral","sentiment_score":0.04660884290933609},{"text":"Hold on.","start":400.80502,"end":401.70502,"sentiment":"neutral","sentiment_score":0.028801484033465385}],"sentiment":"neutral","sentiment_score":0.04367638605513743,"num_words":14,"start":383.33002,"end":401.70502},{"sentences":[{"text":"Okay.","start":407.22,"end":407.69998,"sentiment":"neutral","sentiment_score":0.07693834602832794},{"text":"Sir, please be advised that your job or your claim has just been assigned today to one of the representatives.","start":407.69998,"end":414.75998,"sentiment":"neutral","sentiment_score":0.025496282055974005},{"text":"Okay?","start":414.97998,"end":415.46,"sentiment":"neutral","sentiment_score":0.047296542674303055},{"text":"We have a twenty four to forty eight hours time frame for us to be able to provide you an update regarding this one.","start":415.46,"end":422.945,"sentiment":"neutral","sentiment_score":0.04708927792186538},{"text":"Okay?","start":422.945,"end":423.445,"sentiment":"neutral","sentiment_score":0.0396258682012558}],"sentiment":"neutral","sentiment_score":0.03838146953506673,"num_words":47,"start":407.22,"end":423.445},{"sentences":[{"text":"So just please hold on, and an email is sent to you shortly in regards to this.","start":425.025,"end":429.585,"sentiment":"neutral","sentiment_score":0.07191301224862828},{"text":"Okay?","start":429.585,"end":430.085,"sentiment":"neutral","sentiment_score":0.0968686416745186},{"text":"I can see here that this has been assigned already.","start":430.14502,"end":432.75,"sentiment":"neutral","sentiment_score":0.14128902852535247},{"text":"By the way, just in case you will get in touch with us in regards to this, this is the job ID number for this claim.","start":432.75,"end":439.65,"sentiment":"neutral","sentiment_score":0.09961260826541828},{"text":"If you're ready, I'll be giving it to you.","start":439.78998,"end":442.05,"sentiment":"neutral","sentiment_score":0.13087422566281426}],"sentiment":"neutral","sentiment_score":0.1031758092225544,"num_words":63,"start":425.025,"end":442.05},{"sentences":[{"text":"It's Double88 5 yes.","start":442.11,"end":448.79498,"sentiment":"neutral","sentiment_score":0.07670372165739536},{"text":"That's correct, sir.","start":448.79498,"end":450.09497,"sentiment":"neutral","sentiment_score":0.2912466724713643},{"text":"Okay.","start":452.155,"end":452.655,"sentiment":"neutral","sentiment_score":0.2107357233762741},{"text":"Alright.","start":453.69293,"end":454.19293,"sentiment":"neutral","sentiment_score":0.3061513900756836},{"text":"Thank you so much.","start":454.25293,"end":455.31293,"sentiment":"positive","sentiment_score":0.6145865023136139}],"sentiment":"neutral","sentiment_score":0.3196760020576991,"num_words":13,"start":442.11,"end":455.31293},{"sentences":[{"text":"Yeah.","start":457.77295,"end":458.25293,"sentiment":"positive","sentiment_score":0.3446449339389801},{"text":"Thank you.","start":458.25293,"end":459.07294,"sentiment":"positive","sentiment_score":0.36032823473215103}],"sentiment":"positive","sentiment_score":0.35510046780109406,"num_words":3,"start":457.77295,"end":459.07294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1.\n\nFor post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. To hear these options again, press For returns and inquiries, say returns or inquiries or press 1. For shipment and tracking, say shipment or tracking or press 2. For cloud marketplace, say cloud or press 3.\n\nTo hear, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Thank you for calling. This is Anne. How can I help?\n\nChannel 0: Good afternoon, Anna. This is Ross with Techcom Systems. How are you?\n\nChannel 1: I'm just looking for asking, sir. How about you?\n\nChannel 0: Anna, actually, the reason I'm giving your call is I have sent an email to Ingram Micro. Like, it's been a week, and I haven't got any revert from this side. Hello? Hello? Hello?\n\nAnna, can you hear me? Hello?\n\nChannel 1: Hello, sir? Hello?\n\nChannel 0: Yep. Can you hear me\n\nChannel 1: Can\n\nChannel 0: now?\n\nChannel 1: you hear me now?\n\nChannel 0: Hello?\n\nChannel 1: Yes. I can totally hear you. What's your concern again? I'm\n\nChannel 0: I'm actually the reason\n\nChannel 1: sorry.\n\nChannel 0: I I was giving you a call is we had an inquiry by the customer. Like, we send them an product, which is not working. So I wanted to see about the returns and exchange, if\n\nChannel 1: What was\n\nChannel 0: possible.\n\nChannel 1: the unit purchased?\n\nChannel 0: Sorry?\n\nChannel 1: Where was the unit purchased, and what unit is that again?\n\nChannel 0: It's C M 9680.\n\nChannel 1: Okay. And where was it purchased? From what store are you from again?\n\nChannel 0: Calling from Techum Systems. We are\n\nChannel 1: I\n\nChannel 0: partner\n\nChannel 1: see.\n\nChannel 0: with\n\nChannel 1: Sir,\n\nChannel 0: Ingram.\n\nChannel 1: have you sent\n\nChannel 0: Yep.\n\nChannel 1: an email already to ProSales\n\nChannel 0: I\n\nChannel 1: in\n\nChannel 0: have\n\nChannel 1: regards\n\nChannel 0: already\n\nChannel 1: with your\n\nChannel 0: sent you guys email days\n\nChannel 1: mhmm.\n\nChannel 0: back\n\nChannel 1: What's\n\nChannel 0: and\n\nChannel 1: the\n\nChannel 0: even\n\nChannel 1: subject\n\nChannel 0: sent you\n\nChannel 1: line?\n\nChannel 0: yesterday as well.\n\nChannel 1: Can you provide me the subject line, please, so that I can try to double check if someone is currently working on it?\n\nChannel 0: It's customer PO hash subject line.\n\nChannel 1: Mhmm. Customer PO\n\nChannel 0: Customer\n\nChannel 1: and\n\nChannel 0: PO\n\nChannel 1: then\n\nChannel 0: hash Colin 108622.\n\nChannel 1: 108663.\n\nChannel 0: Did you find it? It's from sales, Tech Home Systems.\n\nChannel 1: No. Let me check about that.\n\nChannel 0: If you\n\nChannel 1: One\n\nChannel 0: want,\n\nChannel 1: 0\n\nChannel 0: I can\n\nChannel 1: 86.\n\nChannel 0: forward you a claim.\n\nChannel 1: Not at noon. I'll just double check it first. And can you please confirm to me to what email address did you send it to?\n\nChannel 0: Cell fat Ingram micro.\n\nChannel 1: Oh, I see, sir. This is the post sales department or the returns department, sir. So I am unable to double check your claim on this? Hold on. Hold on, sir.\n\nAnd what is your email address? Can you please confirm\n\nChannel 0: Sales\n\nChannel 1: it to me?\n\nChannel 0: at sales\n\nChannel 1: No.\n\nChannel 0: at\n\nChannel 1: Your email\n\nChannel 0: techom\n\nChannel 1: add\n\nChannel 0: systems.\n\nChannel 1: can you please spell it out?\n\nChannel 0: Techom systems dot com dot a u.\n\nChannel 1: Can you please spell it out for me?\n\nChannel 0: Sales. Sales with s.\n\nChannel 1: Mhmm. And then?\n\nChannel 0: Techom Systems, p e c h, Techom Systems,\n\nChannel 1: P\n\nChannel 0: systems with s,\n\nChannel 1: e e\n\nChannel 0: dot\n\nChannel 1: c h and then hold on, sir. P\n\nChannel 0: com.\n\nChannel 1: e c h and then?\n\nChannel 0: T e c h, technology tech tech, t e c h.\n\nChannel 1: P e c s or p e c h.\n\nChannel 0: T t for tiger.\n\nChannel 1: Is it sales at technology?\n\nChannel 0: Sales at tech, t e t for tiger, e for elephant, c for camel, h for horse.\n\nChannel 1: Mhmm. Okay. Gone.\n\nChannel 0: O for orange, m for mango, tech home.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: System. Systems.\n\nChannel 1: With s.\n\nChannel 0: Systems with s dot com dot a u.\n\nChannel 1: Okay. Thank you so And you sent your email yesterday. Correct?\n\nChannel 0: Yesterday at 12:57PM.\n\nChannel 1: Okay. And this is about a data logic module.\n\nChannel 0: Correct.\n\nChannel 1: I see. Hold on. Okay. Sir, please be advised that your job or your claim has just been assigned today to one of the representatives. Okay?\n\nWe have a twenty four to forty eight hours time frame for us to be able to provide you an update regarding this one. Okay? So just\n\nChannel 0: Okay.\n\nChannel 1: please hold\n\nChannel 0: Alright.\n\nChannel 1: on, and an email is sent to you shortly in regards to this. Okay? I can see here that this has been assigned already. By the way, just in case you will get in touch with us in regards to this, this is the job ID number for this claim. If you're ready, I'll be giving it to you.\n\nIt's Double88\n\nChannel 0: Five two seven zero one.\n\nChannel 1: 5 yes. That's correct, sir. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Alright. Thank\n\nChannel 0: Alright.\n\nChannel 1: you so much.\n\nChannel 0: Looking forward for your email. Yeah. Bye.\n\nChannel 1: Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.16,"end":1.62,"sentiment":"neutral","sentiment_score":0.005418697372078894},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7,"sentiment":"neutral","sentiment_score":-0.035448706708848476},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3199997,"end":13.86,"sentiment":"neutral","sentiment_score":0.0007289442985963363},{"text":"Please choose from the following options.","start":20.655,"end":22.595,"sentiment":"neutral","sentiment_score":0.0070287983398884535},{"text":"For sales and presales inquiries, say presales or press 1.","start":22.895,"end":26.814999,"sentiment":"neutral","sentiment_score":0.005962322326377034}],"sentiment":"neutral","sentiment_score":-0.005712128557325875,"channel":1,"num_words":61,"start":0.16,"end":26.814999},{"sentences":[{"text":"For post sales support, say post sales or press 2.","start":26.814999,"end":30.12,"sentiment":"neutral","sentiment_score":0.00172674972563982},{"text":"Or to speak with finance, say finance or press 3.","start":30.12,"end":33.260002,"sentiment":"neutral","sentiment_score":-0.0008421573787927627},{"text":"To hear these options again, press For returns and inquiries, say returns or inquiries or press 1.","start":33.4,"end":39.4,"sentiment":"neutral","sentiment_score":0.0031573800644015566},{"text":"For shipment and tracking, say shipment or tracking or press 2.","start":39.4,"end":42.760002,"sentiment":"neutral","sentiment_score":0.0037960906259038234},{"text":"For cloud marketplace, say cloud or press 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yesterday.","start":347.655,"end":383.11002,"sentiment":"neutral","sentiment_score":0.2514435549577077},{"text":"Correct?","start":383.33002,"end":383.83002,"sentiment":"neutral","sentiment_score":0.09616048634052277}],"sentiment":"neutral","sentiment_score":0.22477822954004462,"channel":1,"num_words":11,"start":347.17502,"end":383.83002},{"sentences":[{"text":"Yesterday at 12:57PM.","start":385.255,"end":388.315,"sentiment":"neutral","sentiment_score":0.01767951933046182}],"sentiment":"neutral","sentiment_score":0.01767951933046182,"channel":0,"num_words":3,"start":385.255,"end":388.315},{"sentences":[{"text":"Okay.","start":389.25,"end":389.73,"sentiment":"neutral","sentiment_score":0.05535314977169037},{"text":"And this is about a data logic 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representatives.","start":407.69998,"end":414.75998,"sentiment":"neutral","sentiment_score":0.025496282055974005},{"text":"Okay?","start":414.97998,"end":415.46,"sentiment":"neutral","sentiment_score":0.047296542674303055}],"sentiment":"neutral","sentiment_score":0.030191583988758233,"channel":1,"num_words":26,"start":396.08502,"end":415.46},{"sentences":[{"text":"We have a twenty four to forty eight hours time frame for us to be able to provide you an update regarding this one.","start":415.46,"end":422.945,"sentiment":"neutral","sentiment_score":0.04708927792186538},{"text":"Okay?","start":422.945,"end":423.445,"sentiment":"neutral","sentiment_score":0.0396258682012558},{"text":"So 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is sent to you shortly in regards to this.","start":426.225,"end":429.585,"sentiment":"neutral","sentiment_score":0.08598810319717114},{"text":"Okay?","start":429.585,"end":430.085,"sentiment":"neutral","sentiment_score":0.0968686416745186},{"text":"I can see here that this has been assigned already.","start":430.14502,"end":432.75,"sentiment":"neutral","sentiment_score":0.14128902852535247},{"text":"By the way, just in case you will get in touch with us in regards to this, this is the job ID number for this claim.","start":432.75,"end":439.65,"sentiment":"neutral","sentiment_score":0.09961260826541828},{"text":"If you're ready, I'll be giving it to you.","start":439.78998,"end":442.05,"sentiment":"neutral","sentiment_score":0.13087422566281426}],"sentiment":"neutral","sentiment_score":0.10839661210775375,"channel":1,"num_words":59,"start":426.225,"end":442.05},{"sentences":[{"text":"It's 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sir.","start":448.79498,"end":450.09497,"sentiment":"neutral","sentiment_score":0.2912466724713643},{"text":"Okay.","start":452.155,"end":452.655,"sentiment":"neutral","sentiment_score":0.2107357233762741}],"sentiment":"neutral","sentiment_score":0.21601896981398264,"channel":1,"num_words":6,"start":447.59497,"end":452.655},{"sentences":[{"text":"Yep.","start":452.255,"end":452.55,"sentiment":"neutral","sentiment_score":0.19867563247680664}],"sentiment":"neutral","sentiment_score":0.19867563247680664,"channel":0,"num_words":1,"start":452.255,"end":452.55},{"sentences":[{"text":"Alright.","start":453.69293,"end":454.19293,"sentiment":"neutral","sentiment_score":0.3061513900756836},{"text":"Thank","start":454.25293,"end":454.41293,"sentiment":"positive","sentiment_score":0.4391007423400879}],"sentiment":"positive","sentiment_score":0.37262606620788574,"channel":1,"num_words":2,"start":453.69293,"end":454.41293},{"sentences":[{"text":"Alright.","start":454.38998,"end":454.88998,"sentiment":"neutral","sentiment_score":0.27650779485702515}],"sentiment":"neutral","sentiment_score":0.27650779485702515,"channel":0,"num_words":1,"start":454.38998,"end":454.88998},{"sentences":[{"text":"you so much.","start":454.41293,"end":455.31293,"sentiment":"positive","sentiment_score":0.6730817556381226}],"sentiment":"positive","sentiment_score":0.6730817556381226,"channel":1,"num_words":3,"start":454.41293,"end":455.31293},{"sentences":[{"text":"Looking forward for your email.","start":455.34998,"end":456.71,"sentiment":"positive","sentiment_score":0.7390411257743835},{"text":"Yeah.","start":456.71,"end":457.21,"sentiment":"positive","sentiment_score":0.3519342541694641},{"text":"Bye.","start":457.50998,"end":458.00998,"sentiment":"neutral","sentiment_score":0.31804096698760986}],"sentiment":"positive","sentiment_score":0.623597264289856,"channel":0,"num_words":7,"start":455.34998,"end":458.00998},{"sentences":[{"text":"Yeah.","start":457.77295,"end":458.25293,"sentiment":"positive","sentiment_score":0.3446449339389801},{"text":"Thank 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They are then transferred to another representative who explains that they have sent an email to Ingram Micro and is unable to confirm the details of the claim. The representative provides the customer with a job ID number and states that the claim has been assigned to a representative."},"intents":{"segments":[{"text":"Like, we send them an product, which is not working. So I wanted to see about the returns and exchange, if What was possible.","start_word":306,"end_word":329,"intents":[{"intent":"Identify product issue","confidence_score":0.00006691192}]},{"text":"an email already to ProSales I in have regards already with your sent you guys email days mhmm.","start_word":377,"end_word":394,"intents":[{"intent":"Check email","confidence_score":0.0018148666}]},{"text":"Can you provide me the subject line, please, so that I can try to double check if someone is currently working on it?","start_word":407,"end_word":429,"intents":[{"intent":"Provide subject line","confidence_score":0.22020854}]},{"text":"And can you please confirm to me to what email address did you send it to?","start_word":484,"end_word":499,"intents":[{"intent":"Confirm email address","confidence_score":0.6308934},{"intent":"Confirm email address","confidence_score":0.3336119},{"intent":"Confirm email address","confidence_score":0.06455077}]}]},"sentiments":{"segments":[{"text":"You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. To hear these options again, press For returns and inquiries, say returns or inquiries or press 1. For shipment and tracking, say shipment or tracking or press 2. For cloud marketplace, say cloud or press 3. To hear, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Thank you for calling.","start_word":0,"end_word":190,"sentiment":"neutral","sentiment_score":-0.01714155822992325},{"text":"This is Anne.","start_word":191,"end_word":193,"sentiment":"positive","sentiment_score":0.3356234133243561},{"text":"How can I help? Good afternoon, Anna. This is Ross with Techcom Systems. How are you? I'm just looking for asking, sir. How about you? Anna, actually, the reason I'm giving your call is I have sent an email to Ingram Micro.","start_word":194,"end_word":235,"sentiment":"neutral","sentiment_score":0.009799087420105934},{"text":"Like, it's been a week, and I haven't got any revert from this side.","start_word":236,"end_word":249,"sentiment":"negative","sentiment_score":-0.4063305258750915},{"text":"Hello? Hello? Hello? Anna, can you hear me? Hello? Hello, sir? Hello? Yep. Can you hear me Can now? you hear me now? Hello? Yes. I can totally hear you. What's your concern again? I'm I'm actually the reason sorry. I I was giving you a call is we had an inquiry by the customer.","start_word":250,"end_word":304,"sentiment":"neutral","sentiment_score":-0.13729038834571838},{"text":"Like, we send them an product, which is not working.","start_word":305,"end_word":314,"sentiment":"negative","sentiment_score":-0.45602309703826904},{"text":"So I wanted to see about the returns and exchange, if What was possible. the unit purchased? Sorry? Where was the unit purchased, and what unit is that again? It's C M 9680. Okay. And where was it purchased? From what store are you from again? Calling from Techum Systems. We are I partner see. with Sir, Ingram. have you sent Yep. an email already to ProSales I in have regards already with your sent you guys email days mhmm. back What's and the even subject sent you line? yesterday as well. Can you provide me the subject line, please, so that I can try to double check if someone is currently working on it? It's customer PO hash subject line. Mhmm. Customer PO Customer and PO then hash Colin 108622. 108663. Did you find it? It's from sales, Tech Home Systems.","start_word":315,"end_word":456,"sentiment":"neutral","sentiment_score":-0.05257405340671539},{"text":"No. Let me check about that.","start_word":457,"end_word":462,"sentiment":"negative","sentiment_score":-0.37349969148635864},{"text":"If you One want, 0 I can 86. forward you a claim. Not at noon. I'll just double check it first. And can you please confirm to me to what email address did you send it to? Cell fat Ingram micro. Oh, I see, sir. This is the post sales department or the returns department, sir.","start_word":463,"end_word":518,"sentiment":"neutral","sentiment_score":-0.1327764391899109},{"text":"So I am unable to double check your claim on this?","start_word":519,"end_word":529,"sentiment":"negative","sentiment_score":-0.4943920373916626},{"text":"Hold on. Hold on, sir. And what is your email address? Can you please confirm Sales it to me? at sales No. at Your email techom add systems. can you please spell it out? Techom systems dot com dot a u. Can you please spell it out for me? Sales. Sales with s. Mhmm. And then? Techom Systems, p e c h, Techom Systems, P systems with s, e e dot c h and then hold on, sir. P com. e c h and then? T e c h, technology tech tech, t e c h. P e c s or p e c h. T t for tiger. Is it sales at technology? Sales at tech, t e t for tiger, e for elephant, c for camel, h for horse. Mhmm. Okay. Gone. O for orange, m for mango, tech home. Mhmm. Okay. System. Systems. With s. Systems with s dot com dot a u. Okay. Thank you so And you sent your email yesterday. Correct? Yesterday at 12:57PM. Okay. And this is about a data logic module. Correct. I see. Hold on. Okay. Sir, please be advised that your job or your claim has just been assigned today to one of the representatives. Okay? We have a twenty four to forty eight hours time frame for us to be able to provide you an update regarding this one. Okay? So just Okay. please hold Alright. on, and an email is sent to you shortly in regards to this. Okay? I can see here that this has been assigned already. By the way, just in case you will get in touch with us in regards to this, this is the job ID number for this claim. If you're ready, I'll be giving it to you. It's Double88 Five two seven zero one. 5 yes. That's correct, sir. Okay. Yep. Alright.","start_word":530,"end_word":840,"sentiment":"neutral","sentiment_score":0.026834978671127576},{"text":"Thank Alright. you so much. Looking forward for your email. Yeah.","start_word":841,"end_word":851,"sentiment":"positive","sentiment_score":0.597587065263228},{"text":"Bye.","start_word":852,"end_word":852,"sentiment":"neutral","sentiment_score":0.31804096698760986},{"text":"Yeah. Thank you.","start_word":853,"end_word":855,"sentiment":"positive","sentiment_score":0.5980680584907532}],"average":{"sentiment":"neutral","sentiment_score":-0.02690901602975416}}}}