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now?","start":62.47,"end":66.95,"sentiment":"neutral","sentiment_score":-0.018163181282579897},{"text":"Because I I also tried to call his number, but I didn't get any response.","start":66.95,"end":72.545,"sentiment":"neutral","sentiment_score":-0.21099631786346434}],"sentiment":"neutral","sentiment_score":-0.10240260646517935,"channel":0,"num_words":29,"start":61.27,"end":72.545},{"sentences":[{"text":"So just wanted to ask if he's there.","start":72.685,"end":75.185,"sentiment":"neutral","sentiment_score":-0.07923889113590121}],"sentiment":"neutral","sentiment_score":-0.07923889113590121,"channel":0,"num_words":8,"start":72.685,"end":75.185},{"sentences":[{"text":"Like I said, I'll pass the message on, and he'll call you back.","start":76.875,"end":80.735,"sentiment":"neutral","sentiment_score":0.06348783522844315},{"text":"Thank you very much.","start":81.115005,"end":82.175,"sentiment":"positive","sentiment_score":0.5148941874504089},{"text":"Bye.","start":82.315,"end":82.815,"sentiment":"neutral","sentiment_score":0.1885673999786377}],"sentiment":"neutral","sentiment_score":0.1707492226527797,"channel":1,"num_words":18,"start":76.875,"end":82.815}]},"summary":{"result":"success","short":"An agent from cost security AI called a desk and asked to speak to Des. He was trying to get a hold of Des from IT but didn't get a response. The agent asked if Des is currently out of the office and said he will pass on the message to him to call Des back."},"intents":{"segments":[{"text":"Is it possible if you can transfer me to desk? Is that that would be possible?","start_word":61,"end_word":76,"intents":[{"intent":"Transfer call to it","confidence_score":0.0540623}]}]},"sentiments":{"segments":[{"text":"Hello. Listen, speaking. Oh, hi. This is Andrew from Vigilance AI. Am I talking to Des? No. No. Sorry. Who's talking? Oh, because I was trying to get Des from IT. And sorry. Who's talking? I'm Andrew. I'm I'm I'm a I'm from Vigilance AI, a cybersecurity company, and I'm trying to get a hold of a desk from IT. Okay. Is it possible if you can transfer me to desk? Is that that would be possible? I could pass a message on and just get him to call you from this number. Oh, yeah. Certainly. If No she problem. is available Okay. I'll get him to call you back just on this number if he's available. Alright. Right. Got it. And is he currently out of the office right now? Because I I also tried to call his number, but I didn't get any response. So just wanted to ask if he's there. Like I said, I'll pass the message on, and he'll call you back.","start_word":0,"end_word":166,"sentiment":"neutral","sentiment_score":-0.016059409826993942},{"text":"Thank you very much.","start_word":167,"end_word":170,"sentiment":"positive","sentiment_score":0.5096177458763123},{"text":"Bye.","start_word":171,"end_word":171,"sentiment":"neutral","sentiment_score":0.25217658281326294}],"average":{"sentiment":"neutral","sentiment_score":-0.0029559986281940953}}}}