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up.","start":33.27,"end":34.17,"sentiment":"negative","sentiment_score":-0.4827980697154999}],"sentiment":"negative","sentiment_score":-0.4827980697154999,"channel":0,"num_words":2,"start":33.27,"end":34.17},{"sentences":[{"text":"Yeah.","start":34.239998,"end":34.559998,"sentiment":"negative","sentiment_score":-0.3698242902755738},{"text":"That that'll be I'm not really interested.","start":34.559998,"end":36.079998,"sentiment":"negative","sentiment_score":-0.6374532495226178},{"text":"Thank you, though.","start":36.079998,"end":36.98,"sentiment":"negative","sentiment_score":-0.3605632235606511}],"sentiment":"negative","sentiment_score":-0.537607882510532,"channel":1,"num_words":11,"start":34.239998,"end":36.98}]},"summary":{"result":"success","short":"An agent fromGenerationance AI named Andrew calls James, a customer who had previously spoken to him about their compliance ready AI MDR platform. Andrew mentions sending an email with some information about the platform but James is not interested and ends the call."},"intents":{"segments":[{"text":"James, this is Andrew from Vigilance AI. Have I caught you in a bad time? Sorry. Where are you from?","start_word":11,"end_word":30,"intents":[{"intent":"Verify identity","confidence_score":0.00092145056}]},{"text":"Where are you from?","start_word":27,"end_word":30,"intents":[{"intent":"Inquire about location","confidence_score":0.013537772}]},{"text":"We're we we actually spoken a few months ago, if you remember, Mhmm. Yep. but you were busy that time. So I sent you an email with some information about our compliance ready AI MDR platform called Vigilance. And, Yeah.","start_word":35,"end_word":74,"intents":[{"intent":"Clarify purpose","confidence_score":0.0072691}]},{"text":"So I sent you an email with some information about our compliance ready AI MDR platform called Vigilance. And, Yeah.","start_word":55,"end_word":74,"intents":[{"intent":"Suggest email","confidence_score":0.002863013}]},{"text":"I'm I'm yeah, probably I was not just interested. following up. Yeah. That that'll be I'm not really interested. Thank you, though.","start_word":75,"end_word":96,"intents":[{"intent":"Express disinterest","confidence_score":0.4429747},{"intent":"Confirm interest","confidence_score":0.017380591}]}]},"sentiments":{"segments":[{"text":"Hello? This is James. Oh, hi, James.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.06182302162051201},{"text":"Good morning to you.","start_word":7,"end_word":10,"sentiment":"positive","sentiment_score":0.33912691473960876},{"text":"James, this is Andrew from Vigilance AI. Have I caught you in a bad time? Sorry. Where are you from? Vigilance is fine, James. We're we we actually spoken a few months ago, if you remember, Mhmm. Yep. but you were busy that time. So I sent you an email with some information about our compliance ready AI MDR platform called Vigilance. And, Yeah.","start_word":11,"end_word":74,"sentiment":"neutral","sentiment_score":-0.04442070797085762},{"text":"I'm I'm yeah, probably I was not just interested. following up. Yeah. That that'll be I'm not really interested. Thank you, though.","start_word":75,"end_word":96,"sentiment":"negative","sentiment_score":-0.5114100575447083}],"average":{"sentiment":"neutral","sentiment_score":-0.1395960111875792}}}}