{"metadata":{"transaction_key":"deprecated","request_id":"019fd058-f36a-7e23-ad8a-276fdb1d07b0","sha256":"bdb1ae7e371006daa64463a92842e54dbe379e14cffaf8ccd950fba1e3b72855","created":"2026-08-05T05:15:19.460Z","duration":53.20794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":63},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Sue Swain.","confidence":0.984375,"words":[{"word":"looking","start":5.92,"end":6.3199997,"confidence":0.54052734,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.05492286756634712},{"word":"for","start":6.3199997,"end":6.8199997,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.040507204830646515},{"word":"sue","start":6.8799996,"end":7.3799996,"confidence":0.984375,"punctuated_word":"Sue","sentiment":"neutral","sentiment_score":0.08503837883472443},{"word":"swain","start":7.44,"end":7.94,"confidence":0.92838544,"punctuated_word":"Swain.","sentiment":"neutral","sentiment_score":0.11512114852666856}],"paragraphs":{"transcript":"\nLooking for Sue Swain.","paragraphs":[{"sentences":[{"text":"Looking for Sue Swain.","start":5.92,"end":7.94,"sentiment":"neutral","sentiment_score":0.07389739993959665}],"sentiment":"neutral","sentiment_score":0.07389739993959665,"num_words":4,"start":5.92,"end":7.94}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks looking. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.6152344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.017240658402442932},{"word":"you","start":0.24,"end":0.48,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0235053189098835},{"word":"record","start":0.48,"end":0.79999995,"confidence":0.5732422,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.04331987351179123},{"word":"your","start":0.79999995,"end":0.96,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01880786195397377},{"word":"name","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03081010095775127},{"word":"and","start":1.28,"end":1.4399999,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02030973508954048},{"word":"reason","start":1.4399999,"end":1.8399999,"confidence":0.9667969,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0053889453411102295},{"word":"for","start":1.8399999,"end":2.0,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0123908668756485},{"word":"calling","start":2.0,"end":2.48,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.01950547657907009},{"word":"i'll","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0031288329046219587},{"word":"see","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0016646627336740494},{"word":"if","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0004034480080008507},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.008391417562961578},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.010099254548549652},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005512736737728119},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.014218113385140896},{"word":"thanks","start":13.2,"end":13.599999,"confidence":0.9970703,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6490914821624756},{"word":"looking","start":13.599999,"end":14.099999,"confidence":0.9638672,"punctuated_word":"looking.","sentiment":"positive","sentiment_score":0.5103113055229187},{"word":"please","start":14.505,"end":14.745,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11102690547704697},{"word":"stay","start":14.745,"end":14.825001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.08692404627799988},{"word":"on","start":14.825001,"end":14.985001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04453335702419281},{"word":"the","start":14.985001,"end":15.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04963548481464386},{"word":"line","start":15.145,"end":15.645,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.05105818435549736},{"word":"i'm","start":37.14,"end":37.46,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4287722706794739},{"word":"sorry","start":37.46,"end":37.86,"confidence":0.9550781,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4349654912948608},{"word":"this","start":37.86,"end":38.02,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6567774415016174},{"word":"person","start":38.02,"end":38.42,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5771450996398926},{"word":"is","start":38.42,"end":38.5,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.585012674331665},{"word":"not","start":38.5,"end":38.74,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5351806282997131},{"word":"available","start":38.74,"end":39.24,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.516019344329834},{"word":"if","start":39.46,"end":39.7,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3006313443183899},{"word":"you","start":39.7,"end":39.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18745185434818268},{"word":"would","start":39.78,"end":39.940002,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19311565160751343},{"word":"like","start":39.940002,"end":40.18,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.18220682442188263},{"word":"to","start":40.18,"end":40.34,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21630842983722687},{"word":"leave","start":40.34,"end":40.5,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23937515914440155},{"word":"an","start":40.5,"end":40.74,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23327454924583435},{"word":"additional","start":40.74,"end":41.14,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.25885918736457825},{"word":"message","start":41.14,"end":41.64,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2899678945541382},{"word":"please","start":41.795002,"end":42.195,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2396390289068222},{"word":"reply","start":42.195,"end":42.595,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.31854599714279175},{"word":"after","start":42.595,"end":42.835,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1635071188211441},{"word":"the","start":42.835,"end":42.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1904352754354477},{"word":"tone","start":42.995,"end":43.495,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12677550315856934}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks looking. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.014069394514081068},{"text":"Thanks looking.","start":13.2,"end":14.099999,"sentiment":"positive","sentiment_score":0.5797013938426971},{"text":"Please stay on the line.","start":14.505,"end":15.645,"sentiment":"neutral","sentiment_score":-0.048781401664018634},{"text":"I'm sorry.","start":37.14,"end":37.86,"sentiment":"negative","sentiment_score":-0.43186888098716736},{"text":"This person is not available.","start":37.86,"end":39.24,"sentiment":"negative","sentiment_score":-0.5740270376205444}],"sentiment":"neutral","sentiment_score":-0.10144958276456843,"num_words":30,"start":0.08,"end":39.24},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":39.46,"end":43.495,"sentiment":"neutral","sentiment_score":-0.22429241559335164}],"sentiment":"neutral","sentiment_score":-0.22429241559335164,"num_words":14,"start":39.46,"end":43.495}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for Sue Swain.\n\nChannel 1: Thanks looking. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.014069394514081068}],"sentiment":"neutral","sentiment_score":-0.014069394514081068,"channel":1,"num_words":16,"start":0.08,"end":4.34},{"sentences":[{"text":"Looking for Sue Swain.","start":5.92,"end":7.94,"sentiment":"neutral","sentiment_score":0.07389739993959665}],"sentiment":"neutral","sentiment_score":0.07389739993959665,"channel":0,"num_words":4,"start":5.92,"end":7.94},{"sentences":[{"text":"Thanks looking.","start":13.2,"end":14.099999,"sentiment":"positive","sentiment_score":0.5797013938426971},{"text":"Please stay on the line.","start":14.505,"end":15.645,"sentiment":"neutral","sentiment_score":-0.048781401664018634},{"text":"I'm sorry.","start":37.14,"end":37.86,"sentiment":"negative","sentiment_score":-0.43186888098716736},{"text":"This person is not available.","start":37.86,"end":39.24,"sentiment":"negative","sentiment_score":-0.5740270376205444},{"text":"If you would like to leave an additional message, please reply after the tone.","start":39.46,"end":43.495,"sentiment":"neutral","sentiment_score":-0.22429241559335164}],"sentiment":"neutral","sentiment_score":-0.21280253532209567,"channel":1,"num_words":28,"start":13.2,"end":43.495}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Looking for Sue Swain. Thanks looking. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"intents":[{"intent":"Record caller information","confidence_score":0.08473128}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Looking for Sue Swain.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.01010563876479864},{"text":"Thanks looking.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.556571364402771},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":-0.04916086792945862},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.5038547515869141},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"sentiment":"neutral","sentiment_score":-0.22954069077968595}],"average":{"sentiment":"neutral","sentiment_score":-0.12011828498234824}}}}