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I have concerns with my ATO SIM. Let me pick a yep. So factory, I bought the SIM back in India. Alright? And I have done a international roaming package on this one. And when I'm putting the same in my phone, it still says searching or SOS. It is. Yes. Okay. Well, who is able, like, who is able in contribution with in Australia? Because, like, who am I supposed to call 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I have concerns with my ATO SIM. Let me pick a yep. So factory, I bought the SIM back in India. Alright?\n\nAnd I have done a international roaming package on this one. And when I'm putting the same in my phone, it still says searching or SOS. It is. Yes. Okay.\n\nWell, who is able, like, who is able in contribution with in Australia? Because, like, who am I supposed to call now?","paragraphs":[{"sentences":[{"text":"Hi.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":-0.0127475056797266},{"text":"I have concerns with my ATO SIM.","start":8.32,"end":12.5,"sentiment":"neutral","sentiment_score":-0.0640612430870533},{"text":"Let me pick a yep.","start":14.559999,"end":18.075,"sentiment":"neutral","sentiment_score":-0.014480177755467593},{"text":"So factory, I bought the SIM back in India.","start":18.975,"end":23.775002,"sentiment":"neutral","sentiment_score":-0.0077882274571392275},{"text":"Alright?","start":23.775002,"end":24.275002,"sentiment":"neutral","sentiment_score":0.011903638951480389}],"sentiment":"neutral","sentiment_score":-0.025729021923009143,"num_words":23,"start":7.52,"end":24.275002},{"sentences":[{"text":"And I have done a international roaming package on this one.","start":25.695,"end":29.58,"sentiment":"neutral","sentiment_score":-0.09017638117074966},{"text":"And when I'm putting the same in my phone, it still says searching or SOS.","start":31.74,"end":36.48,"sentiment":"neutral","sentiment_score":-0.22044636805852255},{"text":"It is.","start":45.695,"end":46.254997,"sentiment":"neutral","sentiment_score":0.01981513760983944},{"text":"Yes.","start":46.254997,"end":46.754997,"sentiment":"neutral","sentiment_score":0.0533457025885582},{"text":"Okay.","start":68.41,"end":68.91,"sentiment":"neutral","sentiment_score":-0.019966622814536095}],"sentiment":"neutral","sentiment_score":-0.14085421195874612,"num_words":30,"start":25.695,"end":68.91},{"sentences":[{"text":"Well, who is able, like, who is able in contribution with in Australia?","start":70.935,"end":79.755,"sentiment":"neutral","sentiment_score":-0.0009292188601998183},{"text":"Because, like, who am I supposed to call now?","start":79.815,"end":81.63,"sentiment":"neutral","sentiment_score":-0.07046372112300661}],"sentiment":"neutral","sentiment_score":-0.029375151604075323,"num_words":22,"start":70.935,"end":81.63}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I have concerns with my ATO SIM.\n\nChannel 0: Mhmm.\n\nChannel 1: Let me pick a yep. So factory, I bought the SIM back in India. Alright?\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: And I have done a international roaming package on this one.\n\nChannel 0: Mhmm.\n\nChannel 1: And when I'm putting the same in my phone, it still says searching or SOS.\n\nChannel 0: Mhmm. Okay. I see. So your SIM card is from India?\n\nChannel 1: It is. Yes.\n\nChannel 0: Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Well, who is able, like, who is able in contribution with in Australia? Because, like, who am I supposed to call now?\n\nChannel 0: Yeah. Actually, we do not have ID also because we're not connected to them. Airtel Australia is different from Airtel India. It's a different company.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.16454026103019714},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.4243749529123306},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.06,"sentiment":"positive","sentiment_score":0.41416781714984346},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"positive","sentiment_score":0.4544931948184967}],"sentiment":"positive","sentiment_score":0.41496400348842144,"channel":0,"num_words":16,"start":1.4399999,"end":6.74},{"sentences":[{"text":"Hi.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":-0.0127475056797266},{"text":"I have concerns with my ATO SIM.","start":8.32,"end":12.5,"sentiment":"neutral","sentiment_score":-0.0640612430870533}],"sentiment":"neutral","sentiment_score":-0.05764702591113746,"channel":1,"num_words":8,"start":7.52,"end":12.5},{"sentences":[{"text":"Mhmm.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.030859598889946938}],"sentiment":"neutral","sentiment_score":-0.030859598889946938,"channel":0,"num_words":1,"start":13.759999,"end":14.259999},{"sentences":[{"text":"Let me pick a yep.","start":14.559999,"end":18.075,"sentiment":"neutral","sentiment_score":-0.014480177755467593},{"text":"So factory, I bought the SIM back in India.","start":18.975,"end":23.775002,"sentiment":"neutral","sentiment_score":-0.0077882274571392275},{"text":"Alright?","start":23.775002,"end":24.275002,"sentiment":"neutral","sentiment_score":0.011903638951480389}],"sentiment":"neutral","sentiment_score":-0.008706086462674041,"channel":1,"num_words":15,"start":14.559999,"end":24.275002},{"sentences":[{"text":"Yeah.","start":25.115,"end":25.595001,"sentiment":"neutral","sentiment_score":-0.005029648542404175},{"text":"Mhmm.","start":25.595001,"end":26.095001,"sentiment":"neutral","sentiment_score":-0.022018976509571075}],"sentiment":"neutral","sentiment_score":-0.013524312525987625,"channel":0,"num_words":2,"start":25.115,"end":26.095001},{"sentences":[{"text":"And I have done a international roaming package on this one.","start":25.695,"end":29.58,"sentiment":"neutral","sentiment_score":-0.09017638117074966}],"sentiment":"neutral","sentiment_score":-0.09017638117074966,"channel":1,"num_words":11,"start":25.695,"end":29.58},{"sentences":[{"text":"Mhmm.","start":30.15,"end":30.65,"sentiment":"neutral","sentiment_score":-0.07985031604766846}],"sentiment":"neutral","sentiment_score":-0.07985031604766846,"channel":0,"num_words":1,"start":30.15,"end":30.65},{"sentences":[{"text":"And when I'm putting the same in my phone, it still says searching or SOS.","start":31.74,"end":36.48,"sentiment":"neutral","sentiment_score":-0.22044636805852255}],"sentiment":"neutral","sentiment_score":-0.22044636805852255,"channel":1,"num_words":15,"start":31.74,"end":36.48},{"sentences":[{"text":"Mhmm.","start":38.47,"end":38.95,"sentiment":"neutral","sentiment_score":-0.03819975256919861},{"text":"Okay.","start":38.95,"end":39.45,"sentiment":"neutral","sentiment_score":-0.014894017949700356},{"text":"I see.","start":39.59,"end":40.329998,"sentiment":"neutral","sentiment_score":-0.012642670888453722},{"text":"So your SIM card is from India?","start":42.55,"end":45.129997,"sentiment":"neutral","sentiment_score":0.0045095437339374}],"sentiment":"neutral","sentiment_score":-0.004255664196204056,"channel":0,"num_words":11,"start":38.47,"end":45.129997},{"sentences":[{"text":"It is.","start":45.695,"end":46.254997,"sentiment":"neutral","sentiment_score":0.01981513760983944},{"text":"Yes.","start":46.254997,"end":46.754997,"sentiment":"neutral","sentiment_score":0.0533457025885582}],"sentiment":"neutral","sentiment_score":0.030991992602745693,"channel":1,"num_words":3,"start":45.695,"end":46.754997},{"sentences":[{"text":"Okay.","start":47.684998,"end":48.005,"sentiment":"neutral","sentiment_score":0.10330087691545486},{"text":"Thank you for confirming.","start":48.005,"end":49.225,"sentiment":"positive","sentiment_score":0.37579693645238876},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":49.445,"end":54.425,"sentiment":"neutral","sentiment_score":-0.05600426718592644},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":54.965,"end":61.57,"sentiment":"negative","sentiment_score":-0.45721737952793345},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":61.71,"end":66.05,"sentiment":"neutral","sentiment_score":-0.10389888845384121}],"sentiment":"neutral","sentiment_score":-0.1723395098685002,"channel":0,"num_words":49,"start":47.684998,"end":66.05},{"sentences":[{"text":"Okay.","start":68.41,"end":68.91,"sentiment":"neutral","sentiment_score":-0.019966622814536095}],"sentiment":"neutral","sentiment_score":-0.019966622814536095,"channel":1,"num_words":1,"start":68.41,"end":68.91},{"sentences":[{"text":"Mhmm.","start":69.79,"end":70.29,"sentiment":"neutral","sentiment_score":-0.010018829256296158},{"text":"Yeah.","start":70.43,"end":70.93,"sentiment":"neutral","sentiment_score":0.0009354762732982635}],"sentiment":"neutral","sentiment_score":-0.004541676491498947,"channel":0,"num_words":2,"start":69.79,"end":70.93},{"sentences":[{"text":"Well, who is able, like, who is able in contribution with in Australia?","start":70.935,"end":79.755,"sentiment":"neutral","sentiment_score":-0.0009292188601998183},{"text":"Because, like, who am I supposed to call now?","start":79.815,"end":81.63,"sentiment":"neutral","sentiment_score":-0.07046372112300661}],"sentiment":"neutral","sentiment_score":-0.029375151604075323,"channel":1,"num_words":22,"start":70.935,"end":81.63},{"sentences":[{"text":"Yeah.","start":83.325,"end":83.805,"sentiment":"neutral","sentiment_score":-0.14574792981147766},{"text":"Actually, we do not have ID also because we're not connected to them.","start":83.805,"end":89.340004,"sentiment":"neutral","sentiment_score":-0.30464253288048965},{"text":"Airtel Australia is different from Airtel India.","start":89.340004,"end":93.04,"sentiment":"neutral","sentiment_score":-0.21348099197660172},{"text":"It's a different company.","start":93.5,"end":94.880005,"sentiment":"neutral","sentiment_score":-0.17503054812550545}],"sentiment":"neutral","sentiment_score":-0.2520235997438431,"channel":0,"num_words":25,"start":83.325,"end":94.880005}]},"summary":{"result":"success","short":"A customer calls Airtel tech support with concerns about their ATO SIM. The representative explains that they only service Australian phone numbers and cannot resolve the issue since they are not affiliated with Airtel India. The customer is advised to contact Airtel Australia directly for assistance."},"intents":{"segments":[{"text":"I have concerns with my ATO SIM. Mhmm.","start_word":17,"end_word":24,"intents":[{"intent":"Assist with ato sim","confidence_score":0.28558192}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account. Okay.","start_word":88,"end_word":132,"intents":[{"intent":"Request a caller to contact airtel india","confidence_score":0.000028740686}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16454026103019714},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4305385947227478},{"text":"Hi. I have concerns with my ATO SIM. Mhmm. Let me pick a yep. So factory, I bought the SIM back in India. Alright? Yeah. Mhmm. And I have done a international roaming package on this one. Mhmm. And when I'm putting the same in my phone, it still says searching or SOS. Mhmm. Okay. I see. So your SIM card is from India? It is. Yes. Okay.","start_word":16,"end_word":83,"sentiment":"neutral","sentiment_score":-0.06406058371067047},{"text":"Thank you for confirming.","start_word":84,"end_word":87,"sentiment":"positive","sentiment_score":0.35048454999923706},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start_word":88,"end_word":98,"sentiment":"neutral","sentiment_score":-0.055201455950737},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":99,"end_word":115,"sentiment":"negative","sentiment_score":-0.4546010494232178},{"text":"So I suggest you contact them directly because they are the one who have your account. Okay. Mhmm. Yeah. Well, who is able, like, who is able in contribution with in Australia? Because, like, who am I supposed to call now? Yeah. Actually, we do not have ID also because we're not connected to them. Airtel Australia is different from Airtel India. It's a different company.","start_word":116,"end_word":181,"sentiment":"neutral","sentiment_score":-0.12842725217342377}],"average":{"sentiment":"neutral","sentiment_score":-0.0697289298982656}}}}