{"metadata":{"transaction_key":"deprecated","request_id":"019ef1b6-a3d5-7f22-8c64-dffe60275f9e","sha256":"5d2c489d939423858eae72a2364f340ef259d0beeae816736e38a28d62d7a3e8","created":"2026-06-22T23:42:20.065Z","duration":29.015938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":83,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":98},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, yes. Hi. Good day. I was trying to reach George. Oh, isn't this KCL Law that I'm calling? Oh, dear. I am sorry. Yeah. Oh my god. I'm sorry.","confidence":0.98828125,"words":[{"word":"oh","start":3.04,"end":3.28,"confidence":0.98535156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0947914570569992},{"word":"yes","start":3.28,"end":3.6,"confidence":0.99853516,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.10391180217266084},{"word":"hi","start":3.6,"end":4.1,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.27152588963508606},{"word":"good","start":4.16,"end":4.48,"confidence":0.6660156,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3568142056465149},{"word":"day","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3522832691669464},{"word":"i","start":5.6,"end":5.7599998,"confidence":0.90771484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00009998679161071776},{"word":"was","start":5.7599998,"end":6.2599998,"confidence":0.8730469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00038745254278182983},{"word":"trying","start":6.3999996,"end":6.72,"confidence":0.89990234,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.0008721295744180679},{"word":"to","start":6.72,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021390661597251892},{"word":"reach","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.018118610605597496},{"word":"george","start":7.2799997,"end":7.7799997,"confidence":0.986084,"punctuated_word":"George.","sentiment":"neutral","sentiment_score":-0.02286185696721077},{"word":"oh","start":12.554999,"end":13.054999,"confidence":0.9753418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13181298971176147},{"word":"isn't","start":13.115,"end":13.514999,"confidence":0.92407227,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.08532960712909698},{"word":"this","start":13.514999,"end":13.915,"confidence":0.98828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10713189095258711},{"word":"kcl","start":13.915,"end":14.415,"confidence":0.9602051,"punctuated_word":"KCL","sentiment":"neutral","sentiment_score":-0.08684435486793518},{"word":"law","start":14.715,"end":15.215,"confidence":0.80615234,"punctuated_word":"Law","sentiment":"neutral","sentiment_score":-0.09690292179584505},{"word":"that","start":15.275,"end":15.434999,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11737323552370071},{"word":"i'm","start":15.434999,"end":15.594999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.092682883143425},{"word":"calling","start":15.594999,"end":16.095,"confidence":0.9995117,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":-0.11850369721651076},{"word":"oh","start":19.195,"end":19.435,"confidence":0.9724121,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10461632162332536},{"word":"dear","start":19.435,"end":19.755,"confidence":0.9951172,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":-0.11948109418153764},{"word":"i","start":19.755,"end":19.914999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12878179550170898},{"word":"am","start":19.914999,"end":20.075,"confidence":0.97265625,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.12485286593437196},{"word":"sorry","start":20.075,"end":20.575,"confidence":0.9995117,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.10815591365098952},{"word":"yeah","start":22.235,"end":22.735,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07264411449432373},{"word":"oh","start":24.970875,"end":25.290874,"confidence":0.93115234,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":0.07223023474216461},{"word":"my","start":25.290874,"end":25.450874,"confidence":0.9394531,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16843760013580322},{"word":"god","start":25.450874,"end":25.770876,"confidence":0.98706055,"punctuated_word":"god.","sentiment":"neutral","sentiment_score":-0.13673123717308044},{"word":"i'm","start":25.770876,"end":26.010876,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10210394114255904},{"word":"sorry","start":26.010876,"end":26.510876,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.11237123608589172}],"paragraphs":{"transcript":"\nOh, yes. Hi. Good day. I was trying to reach George. Oh, isn't this KCL Law that I'm calling?\n\nOh, dear. I am sorry. Yeah. Oh my god. I'm sorry.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":3.04,"end":3.6,"sentiment":"neutral","sentiment_score":0.09935162961483002},{"text":"Hi.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.27152588963508606},{"text":"Good day.","start":4.16,"end":4.98,"sentiment":"positive","sentiment_score":0.35454873740673065},{"text":"I was trying to reach George.","start":5.6,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.0029678350935379663},{"text":"Oh, isn't this KCL Law that I'm calling?","start":12.554999,"end":16.095,"sentiment":"neutral","sentiment_score":-0.10457269754260778}],"sentiment":"neutral","sentiment_score":0.018976423889398575,"num_words":19,"start":3.04,"end":16.095},{"sentences":[{"text":"Oh, dear.","start":19.195,"end":19.755,"sentiment":"neutral","sentiment_score":-0.1120487079024315},{"text":"I am sorry.","start":19.755,"end":20.575,"sentiment":"neutral","sentiment_score":-0.12059685836235683},{"text":"Yeah.","start":22.235,"end":22.735,"sentiment":"neutral","sentiment_score":0.07264411449432373},{"text":"Oh my god.","start":24.970875,"end":25.770876,"sentiment":"neutral","sentiment_score":-0.07764620085557301},{"text":"I'm sorry.","start":25.770876,"end":26.510876,"sentiment":"neutral","sentiment_score":-0.10723758861422539}],"sentiment":"neutral","sentiment_score":-0.0873325141993436,"num_words":11,"start":19.195,"end":26.510876}]}}]},{"alternatives":[{"transcript":"Zaza speaking. I think you might have a wrong number. No. It's not. No. No. It's nostalgia. No problem. No problem. Thanks. Bye. Alright. Bye.","confidence":0.9951172,"words":[{"word":"zaza","start":0.16,"end":0.48,"confidence":0.6060791,"punctuated_word":"Zaza","sentiment":"neutral","sentiment_score":0.007426782045513392},{"word":"speaking","start":0.48,"end":0.98,"confidence":0.9555664,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.00953674130141735},{"word":"i","start":8.72,"end":8.96,"confidence":0.7734375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26082897186279297},{"word":"think","start":8.96,"end":9.2,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.29465556144714355},{"word":"you","start":9.2,"end":9.36,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.37203294038772583},{"word":"might","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"might","sentiment":"negative","sentiment_score":-0.34975385665893555},{"word":"have","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3691267967224121},{"word":"a","start":9.92,"end":10.16,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.36207687854766846},{"word":"wrong","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.32152244448661804},{"word":"number","start":10.4,"end":10.9,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.263049453496933},{"word":"no","start":15.665,"end":16.145,"confidence":0.9777832,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.45471400022506714},{"word":"it's","start":16.145,"end":16.465,"confidence":0.9885254,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.38776373863220215},{"word":"not","start":16.465,"end":16.945,"confidence":0.9807129,"punctuated_word":"not.","sentiment":"negative","sentiment_score":-0.40691715478897095},{"word":"no","start":16.945,"end":17.445,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.48351532220840454},{"word":"no","start":18.225,"end":18.465,"confidence":0.87280273,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5415945053100586},{"word":"it's","start":18.465,"end":18.705,"confidence":0.9951172,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.5240447521209717},{"word":"nostalgia","start":18.705,"end":19.205,"confidence":0.9375,"punctuated_word":"nostalgia.","sentiment":"negative","sentiment_score":-0.4591556787490845},{"word":"no","start":21.105,"end":21.345,"confidence":0.9375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02938859909772873},{"word":"problem","start":21.345,"end":21.845,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.02617168053984642},{"word":"no","start":24.224998,"end":24.465,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14385879039764404},{"word":"problem","start":24.465,"end":24.865,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.21305230259895325},{"word":"thanks","start":24.865,"end":25.265,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.32089847326278687},{"word":"bye","start":25.265,"end":25.765,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.05895248055458069},{"word":"alright","start":27.185,"end":27.665,"confidence":0.97216797,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03352871537208557},{"word":"bye","start":27.665,"end":28.165,"confidence":0.9880371,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.014567004516720772}],"paragraphs":{"transcript":"\nZaza speaking. I think you might have a wrong number. No. It's not. No.\n\nNo. It's nostalgia. No problem. No problem. Thanks.\n\nBye. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Zaza speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.008481761673465371},{"text":"I think you might have a wrong number.","start":8.72,"end":10.9,"sentiment":"neutral","sentiment_score":-0.3241308629512787},{"text":"No.","start":15.665,"end":16.145,"sentiment":"negative","sentiment_score":-0.45471400022506714},{"text":"It's not.","start":16.145,"end":16.945,"sentiment":"negative","sentiment_score":-0.39734044671058655},{"text":"No.","start":16.945,"end":17.445,"sentiment":"negative","sentiment_score":-0.48351532220840454}],"sentiment":"neutral","sentiment_score":-0.3077852568655674,"num_words":14,"start":0.16,"end":17.445},{"sentences":[{"text":"No.","start":18.225,"end":18.465,"sentiment":"negative","sentiment_score":-0.5415945053100586},{"text":"It's nostalgia.","start":18.465,"end":19.205,"sentiment":"negative","sentiment_score":-0.4916002154350281},{"text":"No problem.","start":21.105,"end":21.845,"sentiment":"neutral","sentiment_score":0.027780139818787575},{"text":"No problem.","start":24.224998,"end":24.865,"sentiment":"neutral","sentiment_score":0.17845554649829865},{"text":"Thanks.","start":24.865,"end":25.265,"sentiment":"neutral","sentiment_score":0.32089847326278687}],"sentiment":"neutral","sentiment_score":-0.09892813628539443,"num_words":8,"start":18.225,"end":25.265},{"sentences":[{"text":"Bye.","start":25.265,"end":25.765,"sentiment":"neutral","sentiment_score":0.05895248055458069},{"text":"Alright.","start":27.185,"end":27.665,"sentiment":"neutral","sentiment_score":0.03352871537208557},{"text":"Bye.","start":27.665,"end":28.165,"sentiment":"neutral","sentiment_score":0.014567004516720772}],"sentiment":"neutral","sentiment_score":0.03568273348112901,"num_words":3,"start":25.265,"end":28.165}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Zaza speaking.\n\nChannel 0: Oh, yes. Hi. Good day. I was trying to reach George.\n\nChannel 1: I think you might have a wrong number.\n\nChannel 0: Oh, isn't this KCL Law that I'm calling?\n\nChannel 1: No. It's not. No. No. It's nostalgia.\n\nChannel 0: Oh, dear. I am sorry.\n\nChannel 1: No problem.\n\nChannel 0: Yeah.\n\nChannel 1: No problem. Thanks.\n\nChannel 0: Oh\n\nChannel 1: Bye.\n\nChannel 0: my god. I'm sorry.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Zaza speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.008481761673465371}],"sentiment":"neutral","sentiment_score":0.008481761673465371,"channel":1,"num_words":2,"start":0.16,"end":0.98},{"sentences":[{"text":"Oh, yes.","start":3.04,"end":3.6,"sentiment":"neutral","sentiment_score":0.09935162961483002},{"text":"Hi.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.27152588963508606},{"text":"Good day.","start":4.16,"end":4.98,"sentiment":"positive","sentiment_score":0.35454873740673065},{"text":"I was trying to reach George.","start":5.6,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.0029678350935379663}],"sentiment":"neutral","sentiment_score":0.1088303303854032,"channel":0,"num_words":11,"start":3.04,"end":7.7799997},{"sentences":[{"text":"I think you might have a wrong number.","start":8.72,"end":10.9,"sentiment":"neutral","sentiment_score":-0.3241308629512787}],"sentiment":"neutral","sentiment_score":-0.3241308629512787,"channel":1,"num_words":8,"start":8.72,"end":10.9},{"sentences":[{"text":"Oh, isn't this KCL Law that I'm calling?","start":12.554999,"end":16.095,"sentiment":"neutral","sentiment_score":-0.10457269754260778}],"sentiment":"neutral","sentiment_score":-0.10457269754260778,"channel":0,"num_words":8,"start":12.554999,"end":16.095},{"sentences":[{"text":"No.","start":15.665,"end":16.145,"sentiment":"negative","sentiment_score":-0.45471400022506714},{"text":"It's not.","start":16.145,"end":16.945,"sentiment":"negative","sentiment_score":-0.39734044671058655},{"text":"No.","start":16.945,"end":17.445,"sentiment":"negative","sentiment_score":-0.48351532220840454},{"text":"No.","start":18.225,"end":18.465,"sentiment":"negative","sentiment_score":-0.5415945053100586},{"text":"It's nostalgia.","start":18.465,"end":19.205,"sentiment":"negative","sentiment_score":-0.4916002154350281}],"sentiment":"negative","sentiment_score":-0.46538645029067993,"channel":1,"num_words":7,"start":15.665,"end":19.205},{"sentences":[{"text":"Oh, dear.","start":19.195,"end":19.755,"sentiment":"neutral","sentiment_score":-0.1120487079024315},{"text":"I am sorry.","start":19.755,"end":20.575,"sentiment":"neutral","sentiment_score":-0.12059685836235683}],"sentiment":"neutral","sentiment_score":-0.11717759817838669,"channel":0,"num_words":5,"start":19.195,"end":20.575},{"sentences":[{"text":"No problem.","start":21.105,"end":21.845,"sentiment":"neutral","sentiment_score":0.027780139818787575}],"sentiment":"neutral","sentiment_score":0.027780139818787575,"channel":1,"num_words":2,"start":21.105,"end":21.845},{"sentences":[{"text":"Yeah.","start":22.235,"end":22.735,"sentiment":"neutral","sentiment_score":0.07264411449432373}],"sentiment":"neutral","sentiment_score":0.07264411449432373,"channel":0,"num_words":1,"start":22.235,"end":22.735},{"sentences":[{"text":"No problem.","start":24.224998,"end":24.865,"sentiment":"neutral","sentiment_score":0.17845554649829865},{"text":"Thanks.","start":24.865,"end":25.265,"sentiment":"neutral","sentiment_score":0.32089847326278687}],"sentiment":"neutral","sentiment_score":0.2259365220864614,"channel":1,"num_words":3,"start":24.224998,"end":25.265},{"sentences":[{"text":"Oh","start":24.970875,"end":25.290874,"sentiment":"neutral","sentiment_score":0.07223023474216461}],"sentiment":"neutral","sentiment_score":0.07223023474216461,"channel":0,"num_words":1,"start":24.970875,"end":25.290874},{"sentences":[{"text":"Bye.","start":25.265,"end":25.765,"sentiment":"neutral","sentiment_score":0.05895248055458069}],"sentiment":"neutral","sentiment_score":0.05895248055458069,"channel":1,"num_words":1,"start":25.265,"end":25.765},{"sentences":[{"text":"my god.","start":25.290874,"end":25.770876,"sentiment":"neutral","sentiment_score":-0.15258441865444183},{"text":"I'm sorry.","start":25.770876,"end":26.510876,"sentiment":"neutral","sentiment_score":-0.10723758861422539}],"sentiment":"neutral","sentiment_score":-0.1299110036343336,"channel":0,"num_words":4,"start":25.290874,"end":26.510876},{"sentences":[{"text":"Alright.","start":27.185,"end":27.665,"sentiment":"neutral","sentiment_score":0.03352871537208557},{"text":"Bye.","start":27.665,"end":28.165,"sentiment":"neutral","sentiment_score":0.014567004516720772}],"sentiment":"neutral","sentiment_score":0.02404785994440317,"channel":1,"num_words":2,"start":27.185,"end":28.165}]},"summary":{"result":"success","short":"The customer calls and asks for George, but realizes they have the wrong number. They clarify it's the aren't KCL Law and apologizes for the misunderstanding. The call ends with the customer apologizing again and thanking the representative."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Zaza speaking. Oh, yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.09743853658437727},{"text":"Good day.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.35379359126091003},{"text":"I was trying to reach George. I think you might have a wrong number. Oh, isn't this KCL Law that I'm calling?","start_word":7,"end_word":28,"sentiment":"neutral","sentiment_score":-0.1466159224510193},{"text":"No. It's not. No. No. It's nostalgia.","start_word":29,"end_word":35,"sentiment":"negative","sentiment_score":-0.4642011523246765},{"text":"Oh, dear. I am sorry. No problem. Yeah. No problem. Thanks. Oh Bye. my god. I'm sorry. Alright. Bye.","start_word":36,"end_word":54,"sentiment":"neutral","sentiment_score":-0.0010597093496471643}],"average":{"sentiment":"neutral","sentiment_score":-0.10477476703877352}}}}