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Right, Kane? Leah Tillman. Aliyah Tillman. One sec. Let me check. So you're after one quantity? Right. M 10. Alright. I got you. Yeah. Actually, there's a back end work going on, so that's why you might have... There's there's there's there's there's not, like, there's an issue. Leon, just one unit you're after. Right? Okay. As I said, like, there's a back end work going on, so possibly that would be the reason. And I have got your inquiry here in my system. So... Yeah. So we can place an order and... Yep. K. Yep. Within one to two business, like, if you place order today, so it can be delivered to you tomorrow. It's in stock. Mhmm. Yep. Yeah. Sure. No worries. One sec. I have got your email here. It's accounts@kinkhambower.com.eu. Right? Yep. So I'll be sharing your invoice over your email and once paid, and then we can proceed with the order and will be delivered to you within one to two business days as mentioned. Sounds good? And, Leah, this is the best address to be delivered, 174 To 178 Avoca Drive, Kincumber near South Wales. And you would be the best person to contact, like, delivery guy? 4 2 1 078558. Alright. Got it. No worries. I've got your details. Yep. We'll send you within two to five minutes on your email, on the invoice. And let me know once paid, then we can proceed. Okay? Alright. No worries, Leah. My job. Thanks. Yes. 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Yep. Sure. Mhmm. Yeah.\n\nHello? Hi there. This is Ross with Tech Home. How are you? Okay.\n\nSo you were trying to place an order with the take on system? Okay. Okay. Is it Kane Kumbawat? Right, Kane?\n\nLeah Tillman. Aliyah Tillman. One sec. Let me check. So you're after one quantity?\n\nRight. M 10. Alright. I got you. Yeah.\n\nActually, there's a back end work going on, so that's why you might have... There's there's there's there's there's not, like, there's an issue. Leon, just one unit you're after. Right? Okay.\n\nAs I said, like, there's a back end work going on, so possibly that would be the reason. And I have got your inquiry here in my system. So... Yeah. So we can place an order and...\n\nYep. K. Yep. Within one to two business, like, if you place order today, so it can be delivered to you tomorrow. It's in stock.\n\nMhmm. Yep. Yeah. Sure. No worries.\n\nOne sec. I have got your email here. It's accounts@kinkhambower.com.eu. Right? Yep.\n\nSo I'll be sharing your invoice over your email and once paid, and then we can proceed with the order and will be delivered to you within one to two business days as mentioned. Sounds good? And, Leah, this is the best address to be delivered, 174 To 178 Avoca Drive, Kincumber near South Wales. And you would be the best person to contact, like, delivery guy? 4 2 1 078558.\n\nAlright. Got it. No worries. I've got your details. Yep.\n\nWe'll send you within two to five minutes on your email, on the invoice. And let me know once paid, then we can proceed. Okay? Alright. No worries, Leah.\n\nMy job. Thanks. Yes. 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paid, and then we can proceed with the order and will be delivered to you within one to two business days as mentioned.","start":247.31,"end":256.345,"sentiment":"neutral","sentiment_score":0.18129069686812513},{"text":"Sounds good?","start":257.845,"end":258.585,"sentiment":"neutral","sentiment_score":0.19239377230405807},{"text":"And, Leah, this is the best address to be delivered, 174 To 178 Avoca Drive, Kincumber near South Wales.","start":260.725,"end":269.25,"sentiment":"neutral","sentiment_score":0.03479699496375887},{"text":"And you would be the best person to contact, like, delivery guy?","start":270.29,"end":273.35,"sentiment":"neutral","sentiment_score":0.024742220450813573},{"text":"4 2 1 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It's Michael here. I've got Leah online from King Kumba Vets regarding an order she just placed online and wanting to find out delivery time frames. Putting us through now. Hey. How are you going? I'm well. Thank you. I've just tried to place an order online for a Yealink headset. It created an account for me, which seemed to work. It says my order has been received and to log in to the account to view the order. It's not letting me log in, and I don't believe I've made the payment for the headset as yet. Yep. So I've tried to place the order. It asked me to make an account. I've made the account, Then it said to log in to the account to view the order because the order has been received, but it hasn't... I don't think the payment's gone through. And I'm now stuck. I I can't log in to the account. I don't seem to be able to do anything else. Thanks. Yep. That's the one. Correct. Yep. That's the one. Yeah. I'm just after one unit, but, like I said, I can't even log in to my account. Yep. So June... Would you be able to tell me when we would expect to get that delivered? Yeah. Yep. Yep. So how do I go about making that payment? Because I said the payment hasn't been entered in, and I can't log in to the account to to make that payment. Yep. Yep. One. Yes. Yeah. Yeah. That's correct. Yep. No worries. Okay. Yep. I'll just have a look. So... Correct. Yes. Yep. That's the one. Yeah. Yep. Yep. I'm I'm usually here. Yep. That's my that's my mobile. Yeah. Okay. I'll keep an eye out for that email. It hasn't come through as yet. But, yeah, I'll have a... I'll... Lovely. Wonderful. Thank you so much for your help. Okay. Thank you. Enjoy. Thank you. 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Harry. It's Michael here. I've got Leah online from King Kumba Vets regarding an order she just placed online and wanting to find out delivery time frames. Putting us through now. Hey.\n\nHow are you going? I'm well. Thank you. I've just tried to place an order online for a Yealink headset. It created an account for me, which seemed to work.\n\nIt says my order has been received and to log in to the account to view the order. It's not letting me log in, and I don't believe I've made the payment for the headset as yet. Yep. So I've tried to place the order. It asked me to make an account.\n\nI've made the account, Then it said to log in to the account to view the order because the order has been received, but it hasn't... I don't think the payment's gone through. And I'm now stuck. I I can't log in to the account. I don't seem to be able to do anything else.\n\nThanks. Yep. That's the one. Correct. Yep.\n\nThat's the one. Yeah. I'm just after one unit, but, like I said, I can't even log in to my account. Yep. So June...\n\nWould you be able to tell me when we would expect to get that delivered? Yeah. Yep. Yep. So how do I go about making that payment?\n\nBecause I said the payment hasn't been entered in, and I can't log in to the account to to make that payment. Yep. Yep. One. Yes.\n\nYeah. Yeah. That's correct. Yep. No worries.\n\nOkay. Yep. I'll just have a look. So... Correct.\n\nYes. Yep. That's the one. Yeah. Yep.\n\nYep. I'm I'm usually here. Yep. That's my that's my mobile. Yeah.\n\nOkay. I'll keep an eye out for that email. It hasn't come through as yet. But, yeah, I'll have a... I'll...\n\nLovely. Wonderful. Thank you so much for your help. Okay. Thank you.\n\nEnjoy. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Harry.","start":4.24,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.08669838309288025},{"text":"It's Michael here.","start":4.7999997,"end":5.6,"sentiment":"neutral","sentiment_score":0.10935891668001811},{"text":"I've got Leah online from King Kumba Vets regarding an order she just placed online and wanting to find out delivery time frames.","start":5.6,"end":11.54,"sentiment":"neutral","sentiment_score":0.09952553685592569},{"text":"Putting us through now.","start":13.28,"end":14.42,"sentiment":"neutral","sentiment_score":0.19918972253799438},{"text":"Hey.","start":21.164999,"end":21.404999,"sentiment":"neutral","sentiment_score":0.15160737931728363}],"sentiment":"neutral","sentiment_score":0.11330082222367778,"num_words":33,"start":4.24,"end":21.404999},{"sentences":[{"text":"How are you going?","start":21.404999,"end":22.474998,"sentiment":"neutral","sentiment_score":0.1897602453827858},{"text":"I'm 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It's Michael here. I've got Leah online from King Kumba Vets regarding an order she just placed online and wanting to find out delivery time frames.\n\nChannel 0: Yep. Sure.\n\nChannel 1: Putting us through now.\n\nChannel 0: Mhmm. Yeah. Hello?\n\nChannel 1: Hey. How are you going?\n\nChannel 0: Hi there. This is Ross with Tech Home. How are you?\n\nChannel 1: I'm well. Thank you. I've just tried to place an order online for a Yealink headset. It created an account for me, which seemed to work. It says my order has been received and to log in to the account to view the order.\n\nIt's not letting me log in, and I don't believe I've made the payment for the headset as yet.\n\nChannel 0: Okay. So you were trying to place an order with the take on system?\n\nChannel 1: Yep. So I've tried to place the order. It asked me to make an account. I've made the account, Then it said to log\n\nChannel 0: Okay.\n\nChannel 1: in to the account to view the order because the order has been received, but it hasn't... I don't think the payment's gone through. And I'm now stuck. I I can't log in to the account. I don't seem to be able to do anything else.\n\nChannel 0: Okay. Is it Kane Kumbawat? Right, Kane?\n\nChannel 1: Thanks.\n\nChannel 0: Leah Tillman.\n\nChannel 1: Yep. That's the one.\n\nChannel 0: Aliyah Tillman. One sec. Let me check. So you're after one quantity?\n\nChannel 1: Correct.\n\nChannel 0: Right. M\n\nChannel 1: Yep. That's the one.\n\nChannel 0: 10. Alright. I got you. Yeah. Actually, there's a back end work going on, so that's why you might have...\n\nThere's there's there's there's there's not, like, there's an issue. Leon, just one unit you're after. Right?\n\nChannel 1: Yeah. I'm just after one unit, but, like I said, I can't even log in to my account.\n\nChannel 0: Okay. As I said, like, there's a back end work going on, so possibly that would be the reason. And I have got your inquiry here in my system. So... Yeah.\n\nSo we can place an order and... Yep. K.\n\nChannel 1: Yep. So June... Would you be able to tell me when we would expect to get that delivered?\n\nChannel 0: Yep. Within one to two business, like, if you place order today, so it can be delivered to you tomorrow. It's in stock.\n\nChannel 1: Yeah. Yep. Yep. So\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: how do I go about making that payment? Because I said the payment hasn't been entered in, and I can't log in to the account to to make that payment.\n\nChannel 0: Yeah. Sure. No worries. One sec. I have got your email here.\n\nIt's\n\nChannel 1: Yep.\n\nChannel 0: accounts@kinkhambower.com.eu. Right?\n\nChannel 1: Yep. One. Yes. Yeah. Yeah.\n\nThat's correct.\n\nChannel 0: Yep. So I'll be sharing your invoice over your email and once paid, and then we can proceed with the order and will be delivered to you within one to two business days as mentioned.\n\nChannel 1: Yep.\n\nChannel 0: Sounds good?\n\nChannel 1: No worries. Okay. Yep. I'll just have\n\nChannel 0: And,\n\nChannel 1: a look.\n\nChannel 0: Leah,\n\nChannel 1: So...\n\nChannel 0: this is the best address to be delivered, 174 To 178 Avoca Drive, Kincumber near South\n\nChannel 1: Correct.\n\nChannel 0: Wales.\n\nChannel 1: Yes.\n\nChannel 0: And you\n\nChannel 1: Yep.\n\nChannel 0: would be\n\nChannel 1: That's\n\nChannel 0: the best\n\nChannel 1: the one.\n\nChannel 0: person to contact, like, delivery guy?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: 4\n\nChannel 1: Yep.\n\nChannel 0: 2\n\nChannel 1: I'm\n\nChannel 0: 1\n\nChannel 1: I'm usually\n\nChannel 0: 078558.\n\nChannel 1: here. Yep. That's my that's my mobile. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: Got\n\nChannel 1: I'll\n\nChannel 0: it.\n\nChannel 1: keep\n\nChannel 0: No\n\nChannel 1: an\n\nChannel 0: worries.\n\nChannel 1: eye out for\n\nChannel 0: I've\n\nChannel 1: that\n\nChannel 0: got\n\nChannel 1: email.\n\nChannel 0: your\n\nChannel 1: It\n\nChannel 0: details.\n\nChannel 1: hasn't come through as yet. But, yeah,\n\nChannel 0: Yep.\n\nChannel 1: I'll\n\nChannel 0: We'll\n\nChannel 1: have\n\nChannel 0: send\n\nChannel 1: a...\n\nChannel 0: you within two to five minutes on your email, on the invoice. And let\n\nChannel 1: I'll... Lovely.\n\nChannel 0: me know once paid, then we can proceed. Okay?\n\nChannel 1: Wonderful. Thank you so much for your help.\n\nChannel 0: Alright. No worries, Leah. My job. Thanks.\n\nChannel 1: Okay. Thank\n\nChannel 0: Yes. Bye.\n\nChannel 1: you. Enjoy. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.019551431760191917}],"sentiment":"neutral","sentiment_score":0.019551431760191917,"channel":0,"num_words":1,"start":3.36,"end":3.86},{"sentences":[{"text":"Hi, Harry.","start":4.24,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.08669838309288025},{"text":"It's Michael here.","start":4.7999997,"end":5.6,"sentiment":"neutral","sentiment_score":0.10935891668001811},{"text":"I've got Leah online from King Kumba Vets regarding an order she just placed online and wanting to find out delivery time 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stuck.","start":64.8,"end":65.76,"sentiment":"negative","sentiment_score":-0.4578971266746521},{"text":"I I can't log in to the account.","start":65.76,"end":67.12,"sentiment":"negative","sentiment_score":-0.45488545298576355},{"text":"I don't seem to be able to do anything else.","start":67.12,"end":69.06,"sentiment":"negative","sentiment_score":-0.3407988578081131}],"sentiment":"neutral","sentiment_score":-0.3191842864389005,"channel":1,"num_words":46,"start":58.24,"end":69.06},{"sentences":[{"text":"Okay.","start":70.655,"end":71.155,"sentiment":"neutral","sentiment_score":-0.012319174595177174},{"text":"Is it Kane Kumbawat?","start":71.535,"end":72.915,"sentiment":"neutral","sentiment_score":0.01673676259815693},{"text":"Right, Kane?","start":73.775,"end":74.675,"sentiment":"neutral","sentiment_score":0.03054731898009777}],"sentiment":"neutral","sentiment_score":0.016531787679663727,"channel":0,"num_words":7,"start":70.655,"end":74.675},{"sentences":[{"text":"Thanks.","start":74.905,"end":75.405,"sentiment":"neutral","sentiment_score":0.1217404454946518}],"sentiment":"neutral","sentiment_score":0.1217404454946518,"channel":1,"num_words":1,"start":74.905,"end":75.405},{"sentences":[{"text":"Leah Tillman.","start":75.135,"end":76.115005,"sentiment":"neutral","sentiment_score":0.04971718229353428}],"sentiment":"neutral","sentiment_score":0.04971718229353428,"channel":0,"num_words":2,"start":75.135,"end":76.115005},{"sentences":[{"text":"Yep.","start":76.345,"end":76.845,"sentiment":"neutral","sentiment_score":0.04578574746847153},{"text":"That's the 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there's there's there's not, like, there's an issue.","start":180.13501,"end":183.035,"sentiment":"neutral","sentiment_score":-0.2446507453918457},{"text":"Leon, just one unit you're after.","start":185.39,"end":187.79,"sentiment":"neutral","sentiment_score":-0.10621892164150874},{"text":"Right?","start":187.79,"end":188.29,"sentiment":"neutral","sentiment_score":-0.07960937172174454}],"sentiment":"neutral","sentiment_score":-0.18608413855819142,"channel":0,"num_words":17,"start":180.13501,"end":188.29},{"sentences":[{"text":"Yeah.","start":189.545,"end":189.78499,"sentiment":"neutral","sentiment_score":-0.16903969645500183},{"text":"I'm just after one unit, but, like I said, I can't even log in to my 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She had tried to place an order online but was unable to log in to her account. The agent, Ross, helped her place an order and explained that it would be delivered within one to two business days. The agent also shared the customer's email address and instructed her to check her invoice."},"intents":{"segments":[{"text":"I've just tried to place an order online for a Yealink headset. It created an account for me, which seemed to work. It says my order has been received and to log in to the account to view the order. It's not letting me log in, and I don't believe I've made the payment for the headset as yet. Okay.","start_word":58,"end_word":117,"intents":[{"intent":"Place order","confidence_score":0.07879939}]},{"text":"So we can place an order and... Yep.","start_word":321,"end_word":328,"intents":[{"intent":"Place order","confidence_score":0.7192208}]},{"text":"Yep.","start_word":348,"end_word":348,"intents":[{"intent":"Confirm delivery timeline","confidence_score":0.03695245}]},{"text":"how do I go about making that payment? Because I said the payment hasn't been entered in, and I can't log in to the account to to make that payment. Yeah. Sure.","start_word":377,"end_word":408,"intents":[{"intent":"Create payment","confidence_score":0.008246564}]},{"text":"I'll We'll have send a... you within two to five minutes on your email, on the invoice. And let I'll... Lovely.","start_word":560,"end_word":580,"intents":[{"intent":"Send invoice","confidence_score":0.060116205}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Harry. It's Michael here. I've got Leah online from King Kumba Vets regarding an order she just placed online and wanting to find out delivery time frames. Yep. Sure. Putting us through now. Mhmm. Yeah. Hello? Hey. How are you going? Hi there. This is Ross with Tech Home. How are you? I'm well.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.1396556943655014},{"text":"Thank you.","start_word":56,"end_word":57,"sentiment":"positive","sentiment_score":0.5389134287834167},{"text":"I've just tried to place an order online for a Yealink headset. It created an account for me, which seemed to work. It says my order has been received and to log in to the account to view the order.","start_word":58,"end_word":97,"sentiment":"neutral","sentiment_score":-0.05683387070894241},{"text":"It's not letting me log in, and I don't believe I've made the payment for the headset as yet.","start_word":98,"end_word":116,"sentiment":"negative","sentiment_score":-0.4655919373035431},{"text":"Okay. So you were trying to place an order with the take on system? Yep. So I've tried to place the order. It asked me to make an account. I've made the account, Then it said to log Okay. in to the account to view the order because the order has been received, but it hasn't... I don't think the payment's gone through.","start_word":117,"end_word":179,"sentiment":"neutral","sentiment_score":-0.16367504000663757},{"text":"And I'm now stuck. I I can't log in to the account. I don't seem to be able to do anything else.","start_word":180,"end_word":201,"sentiment":"negative","sentiment_score":-0.4087733030319214},{"text":"Okay. Is it Kane Kumbawat? Right, Kane? Thanks. Leah Tillman. Yep. That's the one. Aliyah Tillman. One sec. Let me check. So you're after one quantity? Correct. Right. M Yep. That's the one. 10. Alright. I got you. Yeah. Actually, there's a back end work going on, so that's why you might have... There's there's there's there's there's not, like, there's an issue. Leon, just one unit you're after. Right? Yeah. I'm just after one unit, but, like I said, I can't even log in to my account. Okay. As I said, like, there's a back end work going on, so possibly that would be the reason. And I have got your inquiry here in my system. So... Yeah. So we can place an order and... Yep. K. Yep. So June... Would you be able to tell me when we would expect to get that delivered? Yep. Within one to two business, like, if you place order today, so it can be delivered to you tomorrow. It's in stock. Yeah. Yep. Yep. So Mhmm. Yep. how do I go about making that payment? Because I said the payment hasn't been entered in, and I can't log in to the account to to make that payment. Yeah. Sure. No worries. One sec. I have got your email here. It's Yep. accounts@kinkhambower.com.eu. Right? Yep. One. Yes. Yeah. Yeah. That's correct. Yep. So I'll be sharing your invoice over your email and once paid, and then we can proceed with the order and will be delivered to you within one to two business days as mentioned. Yep. Sounds good? No worries. Okay. Yep. I'll just have And, a look. Leah, So... this is the best address to be delivered, 174 To 178 Avoca Drive, Kincumber near South Correct. Wales. Yes. And you Yep. would be That's the best the one. person to contact, like, delivery guy? Yeah. Yep. 4 Yep. 2 I'm 1 I'm usually 078558. here. Yep. That's my that's my mobile. Yeah. Alright. Okay. Got I'll it. keep No an worries. eye out for I've that got email. your It details. hasn't come through as yet. But, yeah, Yep. I'll We'll have send a... you within two to five minutes on your email, on the invoice. And let I'll... Lovely. me know once paid, then we can proceed. Okay?","start_word":202,"end_word":589,"sentiment":"neutral","sentiment_score":0.006817936417214649},{"text":"Wonderful. Thank you so much for your help.","start_word":590,"end_word":597,"sentiment":"positive","sentiment_score":0.6611131429672241},{"text":"Alright. No worries, Leah. My job. Thanks. Okay.","start_word":598,"end_word":605,"sentiment":"neutral","sentiment_score":0.26424330472946167},{"text":"Thank Yes. Bye. you. Enjoy. Thank you. Bye bye.","start_word":606,"end_word":614,"sentiment":"positive","sentiment_score":0.46735818187395733}],"average":{"sentiment":"neutral","sentiment_score":-0.008384462730171753}}}}