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If you record your name and reason for calling, I'll see if this person is available. Thanks, Mary. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.02563508041203022},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.22,"sentiment":"neutral","sentiment_score":0.00846182816894725},{"text":"Thanks, Mary.","start":16.815,"end":18.035,"sentiment":"positive","sentiment_score":0.39466531574726105},{"text":"Please stay on the line.","start":18.175,"end":19.475,"sentiment":"neutral","sentiment_score":0.07569841518998147},{"text":"I'm sorry.","start":40.905,"end":41.625,"sentiment":"neutral","sentiment_score":-0.1668480634689331}],"sentiment":"neutral","sentiment_score":0.03827503506237498,"num_words":26,"start":0.48,"end":41.625},{"sentences":[{"text":"This person is not available.","start":41.625,"end":43.085,"sentiment":"neutral","sentiment_score":-0.23393764197826386},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.305,"end":47.245,"sentiment":"neutral","sentiment_score":-0.12086425881300654}],"sentiment":"neutral","sentiment_score":-0.15062041227754794,"num_words":19,"start":41.625,"end":47.245}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. My name is Mary, and I'm calling from Airtel regarding your September invoice.\n\nChannel 1: Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Sky. My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding your September invoice as we tried to process the payment. However, there's no nominated payment on your account yet. If you need further assistance adding payment on your account, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.02563508041203022},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.22,"sentiment":"neutral","sentiment_score":0.00846182816894725}],"sentiment":"neutral","sentiment_score":0.009472019477363895,"channel":1,"num_words":17,"start":0.48,"end":5.22},{"sentences":[{"text":"Hi.","start":7.2,"end":7.52,"sentiment":"neutral","sentiment_score":0.04178513586521149},{"text":"My name is Mary, and I'm calling from Airtel regarding your September invoice.","start":7.52,"end":12.179999,"sentiment":"neutral","sentiment_score":0.054949293772761636}],"sentiment":"neutral","sentiment_score":0.0540089967793652,"channel":0,"num_words":14,"start":7.2,"end":12.179999},{"sentences":[{"text":"Thanks, Mary.","start":16.815,"end":18.035,"sentiment":"positive","sentiment_score":0.39466531574726105},{"text":"Please stay on the line.","start":18.175,"end":19.475,"sentiment":"neutral","sentiment_score":0.07569841518998147},{"text":"I'm sorry.","start":40.905,"end":41.625,"sentiment":"neutral","sentiment_score":-0.1668480634689331},{"text":"This person is not available.","start":41.625,"end":43.085,"sentiment":"neutral","sentiment_score":-0.23393764197826386},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.305,"end":47.245,"sentiment":"neutral","sentiment_score":-0.12086425881300654}],"sentiment":"neutral","sentiment_score":-0.0724164733131017,"channel":1,"num_words":28,"start":16.815,"end":47.245},{"sentences":[{"text":"Hello, Sky.","start":48.554996,"end":49.274998,"sentiment":"neutral","sentiment_score":0.04006930813193321},{"text":"My name is Mary, and I'm calling from Airtel.","start":49.274998,"end":52.074997,"sentiment":"neutral","sentiment_score":0.07153994755612479},{"text":"I'm just ringing up regarding your September invoice as we tried to process the payment.","start":52.074997,"end":65.24,"sentiment":"neutral","sentiment_score":-0.0019244439899921417},{"text":"However, there's no nominated payment on your account yet.","start":65.24,"end":68.76294,"sentiment":"neutral","sentiment_score":-0.17804266760746637},{"text":"If you need further assistance adding payment on your account, please don't hesitate to call us, and we'll be more than happy to assist.","start":69.08294,"end":75.82294,"sentiment":"neutral","sentiment_score":0.25429855814824504}],"sentiment":"neutral","sentiment_score":0.08806631985609814,"channel":0,"num_words":59,"start":48.554996,"end":75.82294},{"sentences":[{"text":"Thank you, and have a great day.","start":75.88294,"end":77.16294,"sentiment":"positive","sentiment_score":0.7156360745429993},{"text":"Bye bye.","start":77.16294,"end":77.82294,"sentiment":"neutral","sentiment_score":0.18701156973838806}],"sentiment":"positive","sentiment_score":0.5981639623641968,"channel":0,"num_words":9,"start":75.88294,"end":77.82294}]},"summary":{"result":"success","short":"A representative from Airtel calls a customer named Sky about their September invoice and asks if they want to record their name and reason for calling. The representative informs Sky that there is no payment on their account yet and offers to assist with adding it. Sky is asked to call back if they need further help."},"intents":{"segments":[{"text":"If you need further assistance adding payment on your account, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":94,"end_word":117,"intents":[{"intent":"Assist with payment","confidence_score":0.0585858}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. My name is Mary, and I'm calling from Airtel regarding your September invoice.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":0.03114459104835987},{"text":"Thanks, Mary.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.39466530084609985},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Sky. My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding your September invoice as we tried to process the payment. However, there's no nominated payment on your account yet. If you need further assistance adding payment on your account, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":33,"end_word":117,"sentiment":"neutral","sentiment_score":0.027227725833654404},{"text":"Thank you, and have a great day.","start_word":118,"end_word":124,"sentiment":"positive","sentiment_score":0.7163049578666687},{"text":"Bye bye.","start_word":125,"end_word":126,"sentiment":"neutral","sentiment_score":0.20918595790863037}],"average":{"sentiment":"neutral","sentiment_score":0.07995811121423817}}}}