{"metadata":{"transaction_key":"deprecated","request_id":"019f8c92-d6cb-7780-a3f4-b402fcc94685","sha256":"26c206032da60bd29a90a55b7926d078ca24dbf61ac9120aeec6792aa098abd9","created":"2026-07-23T01:24:23.133Z","duration":68.687935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":142,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":163,"output_tokens":163},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":163,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Verona. Yeah. Good morning. Judy, it's Ronald. Ronald from Cloud Solution IT. How are you doing today? Mhmm. Can I call you back later this afternoon or after five? Okay. I'll call you back after five. Thank you. Alright. Bye bye. Bye bye.","confidence":0.99316406,"words":[{"word":"verona","start":9.2,"end":9.7,"confidence":0.6181844,"punctuated_word":"Verona.","sentiment":"neutral","sentiment_score":0.05797816812992096},{"word":"yeah","start":40.059998,"end":40.3,"confidence":0.7344971,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14509859681129456},{"word":"good","start":40.3,"end":40.54,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3502620458602905},{"word":"morning","start":40.54,"end":41.04,"confidence":0.9802246,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.32304155826568604},{"word":"judy","start":42.025,"end":42.525,"confidence":0.46264648,"punctuated_word":"Judy,","sentiment":"neutral","sentiment_score":0.24796676635742188},{"word":"it's","start":42.985,"end":43.145,"confidence":0.9326172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2200363576412201},{"word":"ronald","start":43.145,"end":43.645,"confidence":0.9338379,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.1856425553560257},{"word":"ronald","start":44.825,"end":45.325,"confidence":0.9614258,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.17062421143054962},{"word":"from","start":45.385002,"end":45.865,"confidence":0.9838867,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21196533739566803},{"word":"cloud","start":45.865,"end":46.185,"confidence":0.6948242,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.20712612569332123},{"word":"solution","start":46.185,"end":46.685,"confidence":0.93359375,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.20317284762859344},{"word":"it","start":46.745,"end":47.245,"confidence":0.98413086,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.22476166486740112},{"word":"how","start":47.945,"end":48.185,"confidence":0.8613281,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2487611025571823},{"word":"are","start":48.185,"end":48.265,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3066155016422272},{"word":"you","start":48.265,"end":48.425,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2858133018016815},{"word":"doing","start":48.425,"end":48.665,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.26759013533592224},{"word":"today","start":48.665,"end":49.165,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.20451945066452024},{"word":"mhmm","start":54.21,"end":54.71,"confidence":0.95788574,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04542451351881027},{"word":"can","start":57.25,"end":57.489998,"confidence":0.984375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.056414149701595306},{"word":"i","start":57.489998,"end":57.649998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03947079926729202},{"word":"call","start":57.649998,"end":57.809998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04889442026615143},{"word":"you","start":57.809998,"end":57.89,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0550515279173851},{"word":"back","start":57.89,"end":58.129997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05025101825594902},{"word":"later","start":58.129997,"end":58.449997,"confidence":0.99902344,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.046999216079711914},{"word":"this","start":58.449997,"end":58.69,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.048429541289806366},{"word":"afternoon","start":58.69,"end":59.19,"confidence":0.99902344,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":-0.05595577135682106},{"word":"or","start":59.489998,"end":59.989998,"confidence":0.90527344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05612988770008087},{"word":"after","start":61.01,"end":61.41,"confidence":0.98535156,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.05639724060893059},{"word":"five","start":61.41,"end":61.91,"confidence":0.9995117,"punctuated_word":"five?","sentiment":"neutral","sentiment_score":-0.10817621648311616},{"word":"okay","start":64.369995,"end":64.77,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06798889487981796},{"word":"i'll","start":64.77,"end":65.01,"confidence":0.98217773,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03154952824115753},{"word":"call","start":65.01,"end":65.17,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.008223757147789001},{"word":"you","start":65.17,"end":65.25,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0008198916912078857},{"word":"back","start":65.25,"end":65.49,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.010050483047962189},{"word":"after","start":65.49,"end":65.729996,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.01774534583091736},{"word":"five","start":65.729996,"end":66.05,"confidence":1.0,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":0.009392676874995232},{"word":"thank","start":66.05,"end":66.29,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.019122585654258728},{"word":"you","start":66.29,"end":66.79,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.027575843036174778},{"word":"alright","start":67.009995,"end":67.409996,"confidence":0.98535156,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0548492893576622},{"word":"bye","start":67.409996,"end":67.65,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.07211160659790039},{"word":"bye","start":67.65,"end":67.81,"confidence":0.9946289,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.06524912267923355},{"word":"bye","start":67.81,"end":68.05,"confidence":0.99316406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.050597820430994034},{"word":"bye","start":68.05,"end":68.55,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.02279646322131157}],"paragraphs":{"transcript":"\nVerona. Yeah. Good morning. Judy, it's Ronald. Ronald from Cloud Solution IT.\n\nHow are you doing today? Mhmm. Can I call you back later this afternoon or after five? Okay. I'll call you back after five.\n\nThank you. Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Verona.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.05797816812992096},{"text":"Yeah.","start":40.059998,"end":40.3,"sentiment":"neutral","sentiment_score":0.14509859681129456},{"text":"Good morning.","start":40.3,"end":41.04,"sentiment":"positive","sentiment_score":0.3366518020629883},{"text":"Judy, it's Ronald.","start":42.025,"end":43.645,"sentiment":"neutral","sentiment_score":0.21788189311822256},{"text":"Ronald from Cloud Solution IT.","start":44.825,"end":47.245,"sentiment":"neutral","sentiment_score":0.20353003740310668}],"sentiment":"neutral","sentiment_score":0.2123063529531161,"num_words":12,"start":9.2,"end":47.245},{"sentences":[{"text":"How are you doing today?","start":47.945,"end":49.165,"sentiment":"neutral","sentiment_score":0.2626598984003067},{"text":"Mhmm.","start":54.21,"end":54.71,"sentiment":"neutral","sentiment_score":-0.04542451351881027},{"text":"Can I call you back later this afternoon or after five?","start":57.25,"end":61.91,"sentiment":"neutral","sentiment_score":-0.05656088990243999},{"text":"Okay.","start":64.369995,"end":64.77,"sentiment":"neutral","sentiment_score":0.06798889487981796},{"text":"I'll call you back after five.","start":64.77,"end":66.05,"sentiment":"neutral","sentiment_score":0.0009570851301153501}],"sentiment":"neutral","sentiment_score":0.029976524800683062,"num_words":24,"start":47.945,"end":66.05},{"sentences":[{"text":"Thank you.","start":66.05,"end":66.79,"sentiment":"neutral","sentiment_score":-0.004226628690958025},{"text":"Alright.","start":67.009995,"end":67.409996,"sentiment":"neutral","sentiment_score":0.0548492893576622},{"text":"Bye bye.","start":67.409996,"end":67.81,"sentiment":"neutral","sentiment_score":0.06868036463856697},{"text":"Bye bye.","start":67.81,"end":68.55,"sentiment":"neutral","sentiment_score":0.0366971418261528}],"sentiment":"neutral","sentiment_score":0.03673586355788367,"num_words":7,"start":66.05,"end":68.55}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. Hello? So I have to Good. Good. Thank you. Sorry. I'm in a all day staff conference meeting today. Can I give you a callback in the evening? No. We got it all there. Yeah. After five sounds good. Thank you. No. No, ma'am.","confidence":0.99902344,"words":[{"word":"your","start":0.24,"end":0.39999998,"confidence":0.8071289,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.00775928795337677},{"word":"name","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.005911203101277351},{"word":"and","start":0.71999997,"end":0.88,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.002227783203125},{"word":"reason","start":0.88,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.001089494675397873},{"word":"for","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01691688597202301},{"word":"calling","start":1.36,"end":1.86,"confidence":0.9133301,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.006868445314466953},{"word":"i'll","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012198759242892264},{"word":"see","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.007704416289925575},{"word":"if","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006787943188101053},{"word":"this","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0028533469885587692},{"word":"person","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.007357380352914333},{"word":"is","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006536994129419327},{"word":"available","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.012973920442163944},{"word":"thanks","start":16.415,"end":16.915,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.35971754789352417},{"word":"please","start":17.295,"end":17.695,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.13624443113803864},{"word":"stay","start":17.695,"end":18.015,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.14886252582073212},{"word":"on","start":18.015,"end":18.175,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17615538835525513},{"word":"the","start":18.175,"end":18.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19496487081050873},{"word":"line","start":18.335,"end":18.835,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.2508721947669983},{"word":"hello","start":38.42,"end":38.92,"confidence":0.94189453,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06729301065206528},{"word":"so","start":40.035,"end":40.535,"confidence":0.50683594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08558245748281479},{"word":"i","start":42.755,"end":43.255,"confidence":0.5209961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.28777509927749634},{"word":"have","start":45.155,"end":45.655,"confidence":0.27026367,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.15839453041553497},{"word":"to","start":47.555,"end":48.055,"confidence":0.39501953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1932891607284546},{"word":"good","start":49.555,"end":49.875,"confidence":0.9758301,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3936614394187927},{"word":"good","start":49.875,"end":50.114998,"confidence":0.9995117,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.442136824131012},{"word":"thank","start":50.114998,"end":50.355,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4858959317207336},{"word":"you","start":50.355,"end":50.595,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3796561360359192},{"word":"sorry","start":50.595,"end":50.835,"confidence":0.9304199,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0756862461566925},{"word":"i'm","start":50.835,"end":50.995,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10423966497182846},{"word":"in","start":50.995,"end":51.235,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11155971884727478},{"word":"a","start":51.235,"end":51.395,"confidence":0.7285156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12289361655712128},{"word":"all","start":51.395,"end":51.635,"confidence":0.95410156,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.05535632371902466},{"word":"day","start":51.635,"end":51.875,"confidence":0.99902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.059230588376522064},{"word":"staff","start":51.875,"end":52.275,"confidence":0.98291016,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.02442605420947075},{"word":"conference","start":52.275,"end":52.675,"confidence":0.9980469,"punctuated_word":"conference","sentiment":"neutral","sentiment_score":-0.10394291579723358},{"word":"meeting","start":52.675,"end":52.995,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.08592239767313004},{"word":"today","start":52.995,"end":53.495,"confidence":0.99902344,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.1125330701470375},{"word":"can","start":53.955,"end":54.195,"confidence":0.9951172,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.07027298957109451},{"word":"i","start":54.195,"end":54.275,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04400550574064255},{"word":"give","start":54.275,"end":54.434998,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.046754926443099976},{"word":"you","start":54.434998,"end":54.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.053530171513557434},{"word":"a","start":54.595,"end":54.754997,"confidence":0.96240234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.047933585941791534},{"word":"callback","start":54.754997,"end":55.155,"confidence":0.9873047,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.048011258244514465},{"word":"in","start":55.155,"end":55.315,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.042092423886060715},{"word":"the","start":55.315,"end":55.475,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05603933706879616},{"word":"evening","start":55.475,"end":55.92,"confidence":0.99902344,"punctuated_word":"evening?","sentiment":"neutral","sentiment_score":-0.06692033261060715},{"word":"no","start":61.12,"end":61.359997,"confidence":0.8967285,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1509002149105072},{"word":"we","start":61.359997,"end":61.44,"confidence":0.9970703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.15247857570648193},{"word":"got","start":61.44,"end":61.76,"confidence":0.9658203,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.11828181147575378},{"word":"it","start":61.76,"end":61.839996,"confidence":0.72802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1567671000957489},{"word":"all","start":61.839996,"end":62.079998,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1665395200252533},{"word":"there","start":62.079998,"end":62.579998,"confidence":0.84814453,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.06262766569852829},{"word":"yeah","start":62.64,"end":62.879997,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08883517980575562},{"word":"after","start":62.879997,"end":63.12,"confidence":0.99902344,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.13930261135101318},{"word":"five","start":63.12,"end":63.44,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.17819096148014069},{"word":"sounds","start":63.44,"end":63.679996,"confidence":0.89990234,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":0.30320385098457336},{"word":"good","start":63.679996,"end":63.92,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.27105948328971863},{"word":"thank","start":63.92,"end":64.08,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31771329045295715},{"word":"you","start":64.08,"end":64.58,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2962862253189087},{"word":"no","start":66.0,"end":66.5,"confidence":0.8769531,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12181297689676283},{"word":"no","start":66.56,"end":66.64,"confidence":0.7619629,"punctuated_word":"No,","sentiment":"neutral","sentiment_score":-0.19099906086921692},{"word":"ma'am","start":66.64,"end":67.14,"confidence":0.99658203,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":-0.08607138693332672}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nSo I have to Good. Good. Thank you. Sorry. I'm in a all day staff conference meeting today.\n\nCan I give you a callback in the evening? No. We got it all there. Yeah. After five sounds good.\n\nThank you. No. No, ma'am.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.24,"end":1.86,"sentiment":"neutral","sentiment_score":0.006052922302236159},{"text":"I'll see if this person is available.","start":2.0,"end":3.86,"sentiment":"neutral","sentiment_score":0.00805896580485361},{"text":"Thanks.","start":16.415,"end":16.915,"sentiment":"positive","sentiment_score":0.35971754789352417},{"text":"Please stay on the line.","start":17.295,"end":18.835,"sentiment":"neutral","sentiment_score":0.18141988217830657},{"text":"Hello?","start":38.42,"end":38.92,"sentiment":"neutral","sentiment_score":0.06729301065206528}],"sentiment":"neutral","sentiment_score":0.07134201319422573,"num_words":20,"start":0.24,"end":38.92},{"sentences":[{"text":"So I have to Good.","start":40.035,"end":49.875,"sentiment":"neutral","sentiment_score":0.2237405374646187},{"text":"Good.","start":49.875,"end":50.114998,"sentiment":"positive","sentiment_score":0.442136824131012},{"text":"Thank you.","start":50.114998,"end":50.595,"sentiment":"positive","sentiment_score":0.4327760338783264},{"text":"Sorry.","start":50.595,"end":50.835,"sentiment":"neutral","sentiment_score":-0.0756862461566925},{"text":"I'm in a all day staff conference meeting today.","start":50.835,"end":53.495,"sentiment":"neutral","sentiment_score":-0.08667826114429368}],"sentiment":"neutral","sentiment_score":0.08725561015307903,"num_words":18,"start":40.035,"end":53.495},{"sentences":[{"text":"Can I give you a callback in the evening?","start":53.955,"end":55.92,"sentiment":"neutral","sentiment_score":-0.0528400590022405},{"text":"No.","start":61.12,"end":61.359997,"sentiment":"neutral","sentiment_score":-0.1509002149105072},{"text":"We got it all there.","start":61.359997,"end":62.579998,"sentiment":"neutral","sentiment_score":-0.13133893460035323},{"text":"Yeah.","start":62.64,"end":62.879997,"sentiment":"neutral","sentiment_score":0.08883517980575562},{"text":"After five sounds good.","start":62.879997,"end":63.92,"sentiment":"neutral","sentiment_score":0.22293922677636147}],"sentiment":"neutral","sentiment_score":-0.01512816660106182,"num_words":20,"start":53.955,"end":63.92},{"sentences":[{"text":"Thank you.","start":63.92,"end":64.58,"sentiment":"neutral","sentiment_score":0.3069997578859329},{"text":"No.","start":66.0,"end":66.5,"sentiment":"neutral","sentiment_score":-0.12181297689676283},{"text":"No, ma'am.","start":66.56,"end":67.14,"sentiment":"neutral","sentiment_score":-0.13853522390127182}],"sentiment":"neutral","sentiment_score":0.04302321821451187,"num_words":5,"start":63.92,"end":67.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Verona.\n\nChannel 1: Thanks. Please stay on the line. Hello? So\n\nChannel 0: Yeah. Good morning. Judy,\n\nChannel 1: I\n\nChannel 0: it's Ronald. Ronald\n\nChannel 1: have\n\nChannel 0: from Cloud Solution IT.\n\nChannel 1: to\n\nChannel 0: How are you doing today?\n\nChannel 1: Good. Good. Thank you. Sorry. I'm in a all day staff conference meeting today.\n\nCan I\n\nChannel 0: Mhmm.\n\nChannel 1: give you a callback in the evening?\n\nChannel 0: Can I call you back later this afternoon or after\n\nChannel 1: No. We\n\nChannel 0: five?\n\nChannel 1: got it all there. Yeah. After five sounds good. Thank you.\n\nChannel 0: Okay. I'll call you back after five.\n\nChannel 1: No.\n\nChannel 0: Thank you.\n\nChannel 1: No, ma'am.\n\nChannel 0: Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.24,"end":1.86,"sentiment":"neutral","sentiment_score":0.006052922302236159},{"text":"I'll see if this person is available.","start":2.0,"end":3.86,"sentiment":"neutral","sentiment_score":0.00805896580485361}],"sentiment":"neutral","sentiment_score":0.007133099572876325,"channel":1,"num_words":13,"start":0.24,"end":3.86},{"sentences":[{"text":"Verona.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.05797816812992096}],"sentiment":"neutral","sentiment_score":0.05797816812992096,"channel":0,"num_words":1,"start":9.2,"end":9.7},{"sentences":[{"text":"Thanks.","start":16.415,"end":16.915,"sentiment":"positive","sentiment_score":0.35971754789352417},{"text":"Please stay on the line.","start":17.295,"end":18.835,"sentiment":"neutral","sentiment_score":0.18141988217830657},{"text":"Hello?","start":38.42,"end":38.92,"sentiment":"neutral","sentiment_score":0.06729301065206528},{"text":"So","start":40.035,"end":40.535,"sentiment":"neutral","sentiment_score":0.08558245748281479}],"sentiment":"neutral","sentiment_score":0.17746155336499214,"channel":1,"num_words":8,"start":16.415,"end":40.535},{"sentences":[{"text":"Yeah.","start":40.059998,"end":40.3,"sentiment":"neutral","sentiment_score":0.14509859681129456},{"text":"Good morning.","start":40.3,"end":41.04,"sentiment":"positive","sentiment_score":0.3366518020629883},{"text":"Judy,","start":42.025,"end":42.525,"sentiment":"neutral","sentiment_score":0.24796676635742188}],"sentiment":"neutral","sentiment_score":0.26659224182367325,"channel":0,"num_words":4,"start":40.059998,"end":42.525},{"sentences":[{"text":"I","start":42.755,"end":43.255,"sentiment":"neutral","sentiment_score":0.28777509927749634}],"sentiment":"neutral","sentiment_score":0.28777509927749634,"channel":1,"num_words":1,"start":42.755,"end":43.255},{"sentences":[{"text":"it's Ronald.","start":42.985,"end":43.645,"sentiment":"neutral","sentiment_score":0.2028394564986229},{"text":"Ronald","start":44.825,"end":45.325,"sentiment":"neutral","sentiment_score":0.17062421143054962}],"sentiment":"neutral","sentiment_score":0.1921010414759318,"channel":0,"num_words":3,"start":42.985,"end":45.325},{"sentences":[{"text":"have","start":45.155,"end":45.655,"sentiment":"neutral","sentiment_score":0.15839453041553497}],"sentiment":"neutral","sentiment_score":0.15839453041553497,"channel":1,"num_words":1,"start":45.155,"end":45.655},{"sentences":[{"text":"from Cloud Solution IT.","start":45.385002,"end":47.245,"sentiment":"neutral","sentiment_score":0.21175649389624596}],"sentiment":"neutral","sentiment_score":0.21175649389624596,"channel":0,"num_words":4,"start":45.385002,"end":47.245},{"sentences":[{"text":"to","start":47.555,"end":48.055,"sentiment":"neutral","sentiment_score":0.1932891607284546}],"sentiment":"neutral","sentiment_score":0.1932891607284546,"channel":1,"num_words":1,"start":47.555,"end":48.055},{"sentences":[{"text":"How are you doing today?","start":47.945,"end":49.165,"sentiment":"neutral","sentiment_score":0.2626598984003067}],"sentiment":"neutral","sentiment_score":0.2626598984003067,"channel":0,"num_words":5,"start":47.945,"end":49.165},{"sentences":[{"text":"Good.","start":49.555,"end":49.875,"sentiment":"positive","sentiment_score":0.3936614394187927},{"text":"Good.","start":49.875,"end":50.114998,"sentiment":"positive","sentiment_score":0.442136824131012},{"text":"Thank you.","start":50.114998,"end":50.595,"sentiment":"positive","sentiment_score":0.4327760338783264},{"text":"Sorry.","start":50.595,"end":50.835,"sentiment":"neutral","sentiment_score":-0.0756862461566925},{"text":"I'm in a all day staff conference meeting today.","start":50.835,"end":53.495,"sentiment":"neutral","sentiment_score":-0.08667826114429368}],"sentiment":"neutral","sentiment_score":0.06039712391793728,"channel":1,"num_words":14,"start":49.555,"end":53.495},{"sentences":[{"text":"Can I","start":53.955,"end":54.275,"sentiment":"neutral","sentiment_score":-0.05713924765586853}],"sentiment":"neutral","sentiment_score":-0.05713924765586853,"channel":1,"num_words":2,"start":53.955,"end":54.275},{"sentences":[{"text":"Mhmm.","start":54.21,"end":54.71,"sentiment":"neutral","sentiment_score":-0.04542451351881027}],"sentiment":"neutral","sentiment_score":-0.04542451351881027,"channel":0,"num_words":1,"start":54.21,"end":54.71},{"sentences":[{"text":"give you a callback in the evening?","start":54.275,"end":55.92,"sentiment":"neutral","sentiment_score":-0.051611719386918206}],"sentiment":"neutral","sentiment_score":-0.051611719386918206,"channel":1,"num_words":7,"start":54.275,"end":55.92},{"sentences":[{"text":"Can I call you back later this afternoon or after","start":57.25,"end":61.41,"sentiment":"neutral","sentiment_score":-0.05139935724437237}],"sentiment":"neutral","sentiment_score":-0.05139935724437237,"channel":0,"num_words":10,"start":57.25,"end":61.41},{"sentences":[{"text":"No.","start":61.12,"end":61.359997,"sentiment":"neutral","sentiment_score":-0.1509002149105072},{"text":"We","start":61.359997,"end":61.44,"sentiment":"neutral","sentiment_score":-0.15247857570648193}],"sentiment":"neutral","sentiment_score":-0.15168939530849457,"channel":1,"num_words":2,"start":61.12,"end":61.44},{"sentences":[{"text":"five?","start":61.41,"end":61.91,"sentiment":"neutral","sentiment_score":-0.10817621648311616}],"sentiment":"neutral","sentiment_score":-0.10817621648311616,"channel":0,"num_words":1,"start":61.41,"end":61.91},{"sentences":[{"text":"got it all there.","start":61.44,"end":62.579998,"sentiment":"neutral","sentiment_score":-0.12605402432382107},{"text":"Yeah.","start":62.64,"end":62.879997,"sentiment":"neutral","sentiment_score":0.08883517980575562},{"text":"After five sounds good.","start":62.879997,"end":63.92,"sentiment":"neutral","sentiment_score":0.22293922677636147},{"text":"Thank you.","start":63.92,"end":64.58,"sentiment":"neutral","sentiment_score":0.3069997578859329}],"sentiment":"neutral","sentiment_score":0.09912504594434392,"channel":1,"num_words":11,"start":61.44,"end":64.58},{"sentences":[{"text":"Okay.","start":64.369995,"end":64.77,"sentiment":"neutral","sentiment_score":0.06798889487981796},{"text":"I'll call you back after five.","start":64.77,"end":66.05,"sentiment":"neutral","sentiment_score":0.0009570851301153501}],"sentiment":"neutral","sentiment_score":0.010533057951501437,"channel":0,"num_words":7,"start":64.369995,"end":66.05},{"sentences":[{"text":"No.","start":66.0,"end":66.5,"sentiment":"neutral","sentiment_score":-0.12181297689676283}],"sentiment":"neutral","sentiment_score":-0.12181297689676283,"channel":1,"num_words":1,"start":66.0,"end":66.5},{"sentences":[{"text":"Thank you.","start":66.05,"end":66.79,"sentiment":"neutral","sentiment_score":-0.004226628690958025}],"sentiment":"neutral","sentiment_score":-0.004226628690958025,"channel":0,"num_words":2,"start":66.05,"end":66.79},{"sentences":[{"text":"No, ma'am.","start":66.56,"end":67.14,"sentiment":"neutral","sentiment_score":-0.13853522390127182}],"sentiment":"neutral","sentiment_score":-0.13853522390127182,"channel":1,"num_words":2,"start":66.56,"end":67.14},{"sentences":[{"text":"Alright.","start":67.009995,"end":67.409996,"sentiment":"neutral","sentiment_score":0.0548492893576622},{"text":"Bye bye.","start":67.409996,"end":67.81,"sentiment":"neutral","sentiment_score":0.06868036463856697},{"text":"Bye bye.","start":67.81,"end":68.55,"sentiment":"neutral","sentiment_score":0.0366971418261528}],"sentiment":"neutral","sentiment_score":0.05312086045742035,"channel":0,"num_words":5,"start":67.009995,"end":68.55}]},"summary":{"result":"success","short":"The customer, Judy, called Cloud Solutions IT and was transferred to an agent named Ronald. Ronald was in a conference call and asked if he could call Judy back in the afternoon or afternoons. Judy agreed to call back in the evening and ended the call."},"intents":{"segments":[{"text":"give you a callback in the evening? Can I call you back later this afternoon or after No.","start_word":58,"end_word":75,"intents":[{"intent":"Schedule callback","confidence_score":0.428832}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Verona.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.01707594469189644},{"text":"Thanks.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.35971754789352417},{"text":"Please stay on the line. Hello? So Yeah. Good morning. Judy, I it's Ronald. Ronald have from Cloud Solution IT. to How are you doing today?","start_word":15,"end_word":40,"sentiment":"neutral","sentiment_score":0.21088054776191711},{"text":"Good. Good. Thank you.","start_word":41,"end_word":44,"sentiment":"positive","sentiment_score":0.41668641567230225},{"text":"Sorry. I'm in a all day staff conference meeting today. Can I Mhmm. give you a callback in the evening? Can I call you back later this afternoon or after No. We five? got it all there. Yeah. After five sounds good. Thank you. Okay. I'll call you back after five. No. Thank you. No, ma'am. Alright. Bye bye. Bye bye.","start_word":45,"end_word":105,"sentiment":"neutral","sentiment_score":-0.018616963177919388}],"average":{"sentiment":"neutral","sentiment_score":0.060223199107164255}}}}