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We've already paid for their services, so I'm not really gonna try and go into a different yep. Thank you. You\n\nChannel 0: Understood. No worries, Tony. You have a great day then. Take care.\n\nChannel 1: you too. Bye.\n\nChannel 0: Bye, mate.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":0.009585478284861892}],"sentiment":"neutral","sentiment_score":0.009585478284861892,"channel":1,"num_words":16,"start":0.08,"end":4.34},{"sentences":[{"text":"Andrew.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.02106105536222458},{"text":"Cybersecurity.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.03911148011684418}],"sentiment":"neutral","sentiment_score":0.030086267739534378,"channel":0,"num_words":2,"start":6.24,"end":8.18},{"sentences":[{"text":"Thanks.","start":14.96,"end":15.46,"sentiment":"positive","sentiment_score":0.34226033091545105},{"text":"Please stay on the line.","start":15.825,"end":17.205,"sentiment":"neutral","sentiment_score":0.1678192973136902},{"text":"Hello?","start":26.224998,"end":26.724998,"sentiment":"neutral","sentiment_score":0.03825879096984863}],"sentiment":"neutral","sentiment_score":0.17423080120767867,"channel":1,"num_words":7,"start":14.96,"end":26.724998},{"sentences":[{"text":"Oh, hi.","start":28.01,"end":28.650002,"sentiment":"neutral","sentiment_score":0.03316246531903744},{"text":"This is Andrew from Vigilance AI.","start":28.650002,"end":31.07,"sentiment":"neutral","sentiment_score":0.036275542651613556},{"text":"Am I talking to Tony?","start":31.77,"end":33.23,"sentiment":"neutral","sentiment_score":0.01432610284537077}],"sentiment":"neutral","sentiment_score":0.027354515444200773,"channel":0,"num_words":13,"start":28.01,"end":33.23},{"sentences":[{"text":"Sorry.","start":34.65,"end":34.97,"sentiment":"neutral","sentiment_score":-0.02866620570421219},{"text":"Who is this?","start":34.97,"end":35.79,"sentiment":"neutral","sentiment_score":-0.01554629330833753}],"sentiment":"neutral","sentiment_score":-0.018826271407306194,"channel":1,"num_words":4,"start":34.65,"end":35.79},{"sentences":[{"text":"Andrew, I represent the company Vigilance AI.","start":36.97,"end":41.21,"sentiment":"neutral","sentiment_score":0.01915640410568033},{"text":"We are a cybersecurity company, Tony?","start":41.21,"end":44.215,"sentiment":"neutral","sentiment_score":0.03219018472979466},{"text":"Good day to you.","start":44.215,"end":45.195,"sentiment":"neutral","sentiment_score":0.2982545234262943}],"sentiment":"neutral","sentiment_score":0.08942670769551221,"channel":0,"num_words":17,"start":36.97,"end":45.195},{"sentences":[{"text":"Okay.","start":45.805,"end":46.125,"sentiment":"neutral","sentiment_score":0.21050891280174255},{"text":"Good day.","start":46.125,"end":46.864998,"sentiment":"neutral","sentiment_score":0.30943018198013306}],"sentiment":"neutral","sentiment_score":0.27645642558733624,"channel":1,"num_words":3,"start":45.805,"end":46.864998},{"sentences":[{"text":"Yeah.","start":47.574997,"end":48.074997,"sentiment":"neutral","sentiment_score":0.21743446588516235},{"text":"Our platform, Tony, provides AI security analysts which work twenty four seven without you hiring a full time security engineer or without you putting too much time into it.","start":48.215,"end":59.85,"sentiment":"neutral","sentiment_score":0.23720596730709076},{"text":"And our CTO wanted to show you our platform's value.","start":60.07,"end":63.53,"sentiment":"neutral","sentiment_score":0.3211583077907562},{"text":"Tell me, are you available for a quick demo?","start":64.39,"end":66.81,"sentiment":"neutral","sentiment_score":0.06431213393807411}],"sentiment":"neutral","sentiment_score":0.22217958777838823,"channel":0,"num_words":49,"start":47.574997,"end":66.81},{"sentences":[{"text":"No.","start":69.225,"end":69.465004,"sentiment":"neutral","sentiment_score":-0.22111263871192932},{"text":"Sorry.","start":69.465004,"end":69.945,"sentiment":"neutral","sentiment_score":-0.25479593873023987},{"text":"We've already assessing that with someone else.","start":69.945,"end":72.605,"sentiment":"neutral","sentiment_score":-0.32482437576566425}],"sentiment":"neutral","sentiment_score":-0.3055199119779799,"channel":1,"num_words":9,"start":69.225,"end":72.605},{"sentences":[{"text":"Oh, alright.","start":73.935,"end":74.815,"sentiment":"neutral","sentiment_score":-0.04186307080090046},{"text":"I see.","start":74.815,"end":75.555,"sentiment":"neutral","sentiment_score":-0.015598202589899303}],"sentiment":"neutral","sentiment_score":-0.02873063669539988,"channel":0,"num_words":4,"start":73.935,"end":75.555},{"sentences":[{"text":"Alright.","start":75.385,"end":75.885,"sentiment":"neutral","sentiment_score":0.008328316733241081}],"sentiment":"neutral","sentiment_score":0.008328316733241081,"channel":1,"num_words":1,"start":75.385,"end":75.885},{"sentences":[{"text":"But would you still be open to seeing how we compare?","start":76.095,"end":80.895,"sentiment":"neutral","sentiment_score":-0.025105826048688454},{"text":"Even though you'll stay with them, you'll negotiate better at renewal.","start":80.895,"end":85.635,"sentiment":"neutral","sentiment_score":-0.14500930092551492}],"sentiment":"neutral","sentiment_score":-0.08505756348710168,"channel":0,"num_words":22,"start":76.095,"end":85.635},{"sentences":[{"text":"No.","start":87.07,"end":87.39,"sentiment":"neutral","sentiment_score":-0.23945671319961548},{"text":"Sorry.","start":87.39,"end":87.630005,"sentiment":"neutral","sentiment_score":-0.2958146333694458},{"text":"We've already paid for their services, so I'm not really gonna try and go into a different yep.","start":87.630005,"end":93.57,"sentiment":"negative","sentiment_score":-0.3611126235789723},{"text":"Thank you.","start":93.950005,"end":94.69,"sentiment":"neutral","sentiment_score":0.12443939223885536},{"text":"You","start":94.92894,"end":95.42894,"sentiment":"neutral","sentiment_score":0.006140168756246567}],"sentiment":"neutral","sentiment_score":-0.2947947659894176,"channel":1,"num_words":23,"start":87.07,"end":95.42894},{"sentences":[{"text":"Understood.","start":95.54,"end":96.04,"sentiment":"neutral","sentiment_score":0.007379140239208937},{"text":"No worries, Tony.","start":96.42,"end":97.380005,"sentiment":"neutral","sentiment_score":0.23445416490236917},{"text":"You have a great day then.","start":97.380005,"end":98.42,"sentiment":"positive","sentiment_score":0.5296051055192947},{"text":"Take care.","start":98.42,"end":99.08,"sentiment":"positive","sentiment_score":0.3755527138710022}],"sentiment":"positive","sentiment_score":0.3866231413170074,"channel":0,"num_words":12,"start":95.54,"end":99.08},{"sentences":[{"text":"you too.","start":99.40894,"end":99.96894,"sentiment":"neutral","sentiment_score":0.235091894865036},{"text":"Bye.","start":99.96894,"end":100.46894,"sentiment":"neutral","sentiment_score":0.13633449375629425}],"sentiment":"neutral","sentiment_score":0.2021727611621221,"channel":1,"num_words":3,"start":99.40894,"end":100.46894},{"sentences":[{"text":"Bye, mate.","start":100.98,"end":101.72,"sentiment":"neutral","sentiment_score":0.09033777564764023}],"sentiment":"neutral","sentiment_score":0.09033777564764023,"channel":0,"num_words":2,"start":100.98,"end":101.72}]},"summary":{"result":"success","short":"An agent frombound cybersecurity company AI introduces themselves to a customer named Tony and asks if he is available for a demo. The agent explains their platform's value and offers to assess his interest in the company's services, but the customer declines, stating that he already paid for their services and is not interested in a different company. The call ends with the agent thanking the customer and wishing him a good day."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Cybersecurity.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.01441436167806387},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.34226033091545105},{"text":"Please stay on the line. Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Tony? Sorry. Who is this? Andrew, I represent the company Vigilance AI. We are a cybersecurity company, Tony? Good day to you. Okay. Good day. Yeah. Our platform, Tony, provides AI security analysts which work twenty four seven without you hiring a full time security engineer or without you putting too much time into it.","start_word":19,"end_word":91,"sentiment":"neutral","sentiment_score":0.13669312000274658},{"text":"And our CTO wanted to show you our platform's value.","start_word":92,"end_word":101,"sentiment":"positive","sentiment_score":0.3366156220436096},{"text":"Tell me, are you available for a quick demo? No. Sorry. We've already assessing that with someone else. Oh, alright. I see. Alright. But would you still be open to seeing how we compare? Even though you'll stay with them, you'll negotiate better at renewal. No. Sorry.","start_word":102,"end_word":148,"sentiment":"neutral","sentiment_score":-0.10595355182886124},{"text":"We've already paid for their services, so I'm not really gonna try and go into a different yep.","start_word":149,"end_word":166,"sentiment":"negative","sentiment_score":-0.3449081480503082},{"text":"Thank you. You Understood. No worries, Tony.","start_word":167,"end_word":173,"sentiment":"neutral","sentiment_score":0.11227437108755112},{"text":"You have a great day then. Take care.","start_word":174,"end_word":181,"sentiment":"positive","sentiment_score":0.4851799905300141},{"text":"you too. Bye. Bye, mate.","start_word":182,"end_word":186,"sentiment":"neutral","sentiment_score":0.14303742349147797}],"average":{"sentiment":"neutral","sentiment_score":0.037695477940275675}}}}