{"metadata":{"transaction_key":"deprecated","request_id":"01a0ace9-4582-78c3-a224-11d7b499dfeb","sha256":"90e0712f203012890c481954a3ed0d2296eadc4db61d8185f9e5e702293f2da1","created":"2026-09-17T01:09:24.691Z","duration":6.9119377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. It's Bing here. Sorry. I can't take your call now. Please leave me a message, and I'll get back to you as soon as I can. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":0.48,"end":0.71999997,"confidence":0.8261719,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0961221307516098},{"word":"it's","start":0.71999997,"end":0.88,"confidence":0.9641113,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.08428560942411423},{"word":"bing","start":0.88,"end":1.12,"confidence":0.8154297,"punctuated_word":"Bing","sentiment":"neutral","sentiment_score":0.08815737068653107},{"word":"here","start":1.12,"end":1.52,"confidence":0.99853516,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.07674449682235718},{"word":"sorry","start":1.52,"end":1.76,"confidence":0.8684082,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2656092345714569},{"word":"i","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4147985577583313},{"word":"can't","start":1.92,"end":2.08,"confidence":0.99365234,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4616241455078125},{"word":"take","start":2.08,"end":2.32,"confidence":0.99609375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5824404954910278},{"word":"your","start":2.32,"end":2.48,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5680445432662964},{"word":"call","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.532028317451477},{"word":"now","start":2.6399999,"end":3.1399999,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4740680158138275},{"word":"please","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2768322825431824},{"word":"leave","start":3.4399998,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1376592069864273},{"word":"me","start":3.6799998,"end":3.76,"confidence":0.79248047,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08843289315700531},{"word":"a","start":3.76,"end":3.9199998,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11519331485033037},{"word":"message","start":3.9199998,"end":4.4,"confidence":0.9641113,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.04083795100450516},{"word":"and","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.053449392318725586},{"word":"i'll","start":4.56,"end":4.7999997,"confidence":0.8847656,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.045317139476537704},{"word":"get","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02430856227874756},{"word":"back","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02891276776790619},{"word":"to","start":5.04,"end":5.2,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03414018452167511},{"word":"you","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005407929420471191},{"word":"as","start":5.3599997,"end":5.52,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.017112061381340027},{"word":"soon","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.019236698746681213},{"word":"as","start":5.8399997,"end":6.0,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.022930443286895752},{"word":"i","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12739352881908417},{"word":"can","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.05524794757366181},{"word":"thank","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6172321438789368},{"word":"you","start":6.56,"end":6.9119377,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3490893244743347}],"paragraphs":{"transcript":"\nHi. It's Bing here. Sorry. I can't take your call now. Please leave me a message, and I'll get back to you as soon as I can.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.0961221307516098},{"text":"It's Bing here.","start":0.71999997,"end":1.52,"sentiment":"neutral","sentiment_score":0.08306249231100082},{"text":"Sorry.","start":1.52,"end":1.76,"sentiment":"neutral","sentiment_score":-0.2656092345714569},{"text":"I can't take your call now.","start":1.76,"end":3.1399999,"sentiment":"negative","sentiment_score":-0.5055006792147955},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start":3.1999998,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.0260172460693866}],"sentiment":"neutral","sentiment_score":-0.12479924589947418,"num_words":27,"start":0.48,"end":6.3199997},{"sentences":[{"text":"Thank you.","start":6.3199997,"end":6.9119377,"sentiment":"positive","sentiment_score":0.48316073417663574}],"sentiment":"positive","sentiment_score":0.48316073417663574,"num_words":2,"start":6.3199997,"end":6.9119377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's Bing here. Sorry. I can't take your call now. Please leave me a message, and I'll get back to you as soon as I can.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.0961221307516098},{"text":"It's Bing here.","start":0.71999997,"end":1.52,"sentiment":"neutral","sentiment_score":0.08306249231100082},{"text":"Sorry.","start":1.52,"end":1.76,"sentiment":"neutral","sentiment_score":-0.2656092345714569},{"text":"I can't take your call now.","start":1.76,"end":3.1399999,"sentiment":"negative","sentiment_score":-0.5055006792147955},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start":3.1999998,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.0260172460693866}],"sentiment":"neutral","sentiment_score":-0.12479924589947418,"channel":1,"num_words":27,"start":0.48,"end":6.3199997},{"sentences":[{"text":"Thank you.","start":6.3199997,"end":6.9119377,"sentiment":"positive","sentiment_score":0.48316073417663574}],"sentiment":"positive","sentiment_score":0.48316073417663574,"channel":1,"num_words":2,"start":6.3199997,"end":6.9119377}]},"summary":{"result":"success","short":"Hi. It's Bing here. Sorry. I can't take your call now. Please leave me a message, and I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":27,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.44070113}]}]},"sentiments":{"segments":[{"text":"Hi. It's Bing here. Sorry.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.022153303027153015},{"text":"I can't take your call now.","start_word":5,"end_word":10,"sentiment":"negative","sentiment_score":-0.4922578036785126},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start_word":11,"end_word":26,"sentiment":"neutral","sentiment_score":-0.020305952057242393},{"text":"Thank you.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.5554049015045166}],"average":{"sentiment":"neutral","sentiment_score":-0.06697372956709428}}}}