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Good morning. This is Maureen from Airtel.\n\nChannel 1: Yeah. Hi. I'm just ringing up to\n\nChannel 0: Yes.\n\nChannel 1: query query my pay... I have a direct debit coming out on the eleventh, but I've received my bill, I think, yesterday. And it says my check... New charges are $76.49. Well, I thought I went on a on a con...\n\nLike, on a contract for twelve months is 60 or $70 a month. And I'm just wondering why I'm being charged a bit extra and why... And because usually, I I think they were taking 15% off for the first three months as well because of... I had issues trying to connect my router and that.\n\nChannel 0: Okay. So your concern is mainly on your account?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. How about on the technical side? Is the Internet working fine?\n\nChannel 1: Yeah.\n\nChannel 0: Just... Okay. Is it okay if I transfer you to our accounts\n\nChannel 1: Yeah. Okay.\n\nChannel 0: department so that you can go with them directly?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Transferring now. Thank you. Bye.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Sorry. This is Maureen again. Upon forwarding your call, unfortunately, our accounts department is still engaged with other customer right now.\n\nSo is it okay if our accounts department will give you a callback\n\nChannel 1: Yeah. That'd be great. Thanks.\n\nChannel 0: regarding your concern? Yeah. Just to confirm, am I speaking with Melanie Mason?\n\nChannel 1: Yes. That's right.\n\nChannel 0: Okay. Sure. I'll I'll read... I'll\n\nChannel 1: Yeah.\n\nChannel 0: note this one. Just keep your lines open, please. Yeah.\n\nChannel 1: Yeah. Okay. No worries. Okay. Thanks a lot.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: You too. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.07215002179145813},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.24840548634529114},{"text":"This is Maureen from Airtel.","start":2.6399999,"end":4.5,"sentiment":"neutral","sentiment_score":0.17272765338420867}],"sentiment":"neutral","sentiment_score":0.17907490767538548,"channel":0,"num_words":8,"start":1.52,"end":4.5},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.48,"sentiment":"neutral","sentiment_score":0.07355299592018127},{"text":"Hi.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.02226345427334309},{"text":"I'm just ringing up 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She explains that she had issues connecting her router and is transferred to the accounts department. The representative informs her that accounts department is still engaged and will call her back. Maureen confirms her name and ends the call."},"intents":{"segments":[{"text":"to query query my pay... I have a direct debit coming out on the eleventh, but I've received my bill, I think, yesterday.","start_word":15,"end_word":37,"intents":[{"intent":"Inquire about bill","confidence_score":0.0028449344}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel. Yeah. Hi. I'm just ringing up Yes. to query query my pay... I have a direct debit coming out on the eleventh, but I've received my bill, I think, yesterday. And it says my check... New charges are $76.49. Well, I thought I went on a on a con... Like, on a contract for twelve months is 60 or $70 a month. And I'm just wondering why I'm being charged a bit extra and why... And because usually, I I think they were taking 15% off for the first three months as well because of... I had issues trying to connect my router and that. Okay. So your concern is mainly on your account? Yeah. Yeah. How about on the technical side? Is the Internet working fine? Yeah. Just... Okay. Is it okay if I transfer you to our accounts Yeah. Okay. department so that you can go with them directly? Okay. Thank you. Okay. Transferring now. Thank you. Bye. Thank you. Hello? Hello? Yes. Hello. Sorry. This is Maureen again. Upon forwarding your call, unfortunately, our accounts department is still engaged with other customer right now. So is it okay if our accounts department will give you a callback Yeah. That'd be great. Thanks. regarding your concern? Yeah. Just to confirm, am I speaking with Melanie Mason? Yes. That's right. Okay. Sure. I'll I'll read... I'll Yeah. note this one. Just keep your lines open, please. Yeah. Yeah. Okay. No worries. 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