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Harish, I hope you still remember the company, Cloud Solution IT. So just to remind you about the company, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more. And, actually, sir, right now, we also added new services to our portfolio. It's called the AI powered security operation center. It delivers 24 by seven monitoring protection across your, Microsoft three six five environment, endpoint, and networks. And, sir, the last time, I think we were able to arrange an introductory meeting, but what happened was the meeting did not happen. I think you were busy or or doing something during that time. Yep. Yes, sir. Actually, sir, that is the reason why I'm calling you back right now. We're hoping back to check if you have any available schedule this coming week, maybe on the last week of this month. Mhmm. Mhmm. Alright. Got it, sir. Alright. No. Then that'll be fine. How about her added security, sir? Because just like what I mentioned, we power. Okay. That that would be fine. Alright. Hopefully, sir, maybe I can try to call you back again after six months just in case there's any changes. Yeah. I I fully understand that, sir. Mhmm. Yeah. Yep. Okay. That that is clear. Alright. No no worries. Thank you so much. 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Good afternoon. Harish, it's, Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Harish, I hope you still remember the company, Cloud Solution IT. So just to remind you about the company, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more. And, actually, sir, right now, we also added new services to our portfolio.\n\nIt's called the AI powered security operation center. It delivers 24 by seven monitoring protection across your, Microsoft three six five environment, endpoint, and networks. And, sir, the last time, I think we were able to arrange an introductory meeting, but what happened was the meeting did not happen. I think you were busy or or doing something during that time. Yep.\n\nYes, sir. Actually, sir, that is the reason why I'm calling you back right now. We're hoping back to check if you have any available schedule this coming week, maybe on the last week of this month. Mhmm. Mhmm.\n\nAlright. Got it, sir. Alright. No. Then that'll be fine.\n\nHow about her added security, sir? Because just like what I mentioned, we power. Okay. That that would be fine. Alright.\n\nHopefully, sir, maybe I can try to call you back again after six months just in case there's any changes. Yeah. I I fully understand that, sir. Mhmm. Yeah.\n\nYep. Okay. That that is clear. Alright. No no worries.\n\nThank you so much. Have a good day.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.12235121428966522},{"text":"Good afternoon.","start":3.12,"end":3.86,"sentiment":"positive","sentiment_score":0.37305013835430145},{"text":"Harish, it's, Ronald from Cloud Solution IT.","start":4.7999997,"end":9.46,"sentiment":"neutral","sentiment_score":0.2745295464992523},{"text":"How are you doing today?","start":10.0,"end":11.219999,"sentiment":"neutral","sentiment_score":0.30463171005249023},{"text":"I'm doing wonderful.","start":13.28,"end":14.58,"sentiment":"positive","sentiment_score":0.7297406593958536}],"sentiment":"positive","sentiment_score":0.36125215805239147,"num_words":18,"start":2.8799999,"end":14.58},{"sentences":[{"text":"Thank you for asking.","start":14.639999,"end":15.78,"sentiment":"positive","sentiment_score":0.6564526706933975},{"text":"Harish, I hope you still remember the company, Cloud Solution 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Good afternoon. Uh-huh. Good. Thanks. How are you? Yeah. I remember really remember a lot of things going on. So yeah. Mhmm. Yes. Mhmm. Mhmm. Mhmm. Yep. Yep. Still busy, but yeah. I mean, we are not looking for any solutions at this stage, to be frank. Right? Because they're quite a we do already have few things at play. So I want to finish off that and then get back to you if I'm really looking for the managed service providers in this space. I'll keep keep you in mind if we are looking in that space. We are not looking at any managed service provider for any of our endpoint security at the moment because we already have solutions as you would know. Right? And we are a small Microsoft house, so we are not majorly in Microsoft. We very have a very small footprint. Yeah. Yeah. We are on Google and AWS at this stage, but Microsoft is very small space. So I already have enough support there. We do have already the security tools in place. Yeah. We have we have MDRs available too. Mhmm. Yeah. Yeah. I don't want to keep you in in saying that, you know, we will have a call, but, you know, I don't want to give you false I want to be frank and let you know. We are not even thinking about it at this stage. So there's there it's it's it's not worth with, you know, looking at it unless I have a plan to do something about it. Yeah? Anyway, thanks for your call. 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Good afternoon. Uh-huh. Good. Thanks.\n\nHow are you? Yeah. I remember really remember a lot of things going on. So yeah. Mhmm.\n\nYes. Mhmm. Mhmm. Mhmm. Yep.\n\nYep. Still busy, but yeah. I mean, we are not looking for any solutions at this stage, to be frank. Right? Because they're quite a we do already have few things at play.\n\nSo I want to finish off that and then get back to you if I'm really looking for the managed service providers in this space. I'll keep keep you in mind if we are looking in that space. We are not looking at any managed service provider for any of our endpoint security at the moment because we already have solutions as you would know. Right? And we are a small Microsoft house, so we are not majorly in Microsoft.\n\nWe very have a very small footprint. Yeah. Yeah. We are on Google and AWS at this stage, but Microsoft is very small space. So I already have enough support there.\n\nWe do have already the security tools in place. Yeah. We have we have MDRs available too. Mhmm. Yeah.\n\nYeah. I don't want to keep you in in saying that, you know, we will have a call, but, you know, I don't want to give you false I want to be frank and let you know. We are not even thinking about it at this stage. So there's there it's it's it's not worth with, you know, looking at it unless I have a plan to do something about it. Yeah?\n\nAnyway, thanks for your call. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.02147570438683033},{"text":"Good afternoon.","start":4.64,"end":5.46,"sentiment":"positive","sentiment_score":0.4170669615268707},{"text":"Uh-huh.","start":11.5199995,"end":11.599999,"sentiment":"neutral","sentiment_score":0.11684919893741608},{"text":"Good.","start":11.599999,"end":11.84,"sentiment":"positive","sentiment_score":0.4659239947795868},{"text":"Thanks.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5578681230545044}],"sentiment":"neutral","sentiment_score":0.3327084907020132,"num_words":6,"start":0.39999998,"end":12.16},{"sentences":[{"text":"How are you?","start":12.16,"end":12.855,"sentiment":"positive","sentiment_score":0.39456530412038165},{"text":"Yeah.","start":22.294998,"end":22.615,"sentiment":"neutral","sentiment_score":0.045466098934412},{"text":"I remember really remember a lot of things going 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Good afternoon.\n\nChannel 1: Good\n\nChannel 0: Harish,\n\nChannel 1: afternoon.\n\nChannel 0: it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Uh-huh. Good. Thanks. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Harish, I hope you still remember the company, Cloud Solution IT.\n\nChannel 1: Yeah. I remember really remember a lot of things going on. So yeah.\n\nChannel 0: So just to remind you about the company, Cloud Solution IT, we are a managed service provider. We are\n\nChannel 1: Mhmm.\n\nChannel 0: also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint,\n\nChannel 1: Yes.\n\nChannel 0: manage three sixty five, Power BI, Power Apps, and many more. And,\n\nChannel 1: Mhmm.\n\nChannel 0: actually, sir, right now, we also added new services to our portfolio. It's called the AI powered security operation center. It delivers 24 by seven monitoring protection\n\nChannel 1: Mhmm.\n\nChannel 0: across your, Microsoft three six five environment, endpoint, and networks. And,\n\nChannel 1: Mhmm.\n\nChannel 0: sir, the last time, I think we were able to arrange an introductory meeting, but what\n\nChannel 1: Yep.\n\nChannel 0: happened was the meeting did not happen. I think you were busy or or doing something during\n\nChannel 1: Yep.\n\nChannel 0: that time. Yep.\n\nChannel 1: Still busy, but yeah.\n\nChannel 0: Yes, sir. Actually, sir, that is the reason why I'm calling you back right now. We're hoping back to check if you have any available schedule this coming week, maybe on the last week of\n\nChannel 1: I\n\nChannel 0: this\n\nChannel 1: mean,\n\nChannel 0: month.\n\nChannel 1: we are not looking for any solutions at this stage, to be frank. Right? Because they're quite a we do already have few things at play. So\n\nChannel 0: Mhmm.\n\nChannel 1: I want to finish off that and then get back to you if I'm really looking for the\n\nChannel 0: Mhmm.\n\nChannel 1: managed service providers in this space. I'll keep keep you in mind if we are looking in that space. We are not looking at any managed service provider for any of our endpoint security at the moment because we already have solutions as you would know. Right? And we are a small Microsoft house, so we are not majorly in Microsoft.\n\nWe very have a very small footprint. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Got it, sir. Alright. No.\n\nChannel 1: We\n\nChannel 0: Then\n\nChannel 1: are\n\nChannel 0: that'll\n\nChannel 1: on Google\n\nChannel 0: be fine.\n\nChannel 1: and AWS at this stage, but Microsoft is very small space. So I already have enough support\n\nChannel 0: How about her added security, sir? Because just like what I\n\nChannel 1: there.\n\nChannel 0: mentioned,\n\nChannel 1: We do have\n\nChannel 0: we\n\nChannel 1: already the security tools in place.\n\nChannel 0: power. Okay. That that would\n\nChannel 1: Yeah.\n\nChannel 0: be fine.\n\nChannel 1: We have we have MDRs available too.\n\nChannel 0: Alright. Hopefully, sir, maybe I can try to call you back again after six months\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: just in case there's any\n\nChannel 1: Yeah.\n\nChannel 0: changes.\n\nChannel 1: I don't want to keep you in in saying that, you know, we will have a call, but, you know, I don't want to give you false\n\nChannel 0: Yeah. I I fully understand that, sir.\n\nChannel 1: I want to be frank and let you know. We are not even thinking about it at this stage. So there's\n\nChannel 0: Mhmm.\n\nChannel 1: there it's it's it's not worth\n\nChannel 0: Yeah.\n\nChannel 1: with, you know, looking at it unless I have a plan to do something about it.\n\nChannel 0: Yep.\n\nChannel 1: Yeah?\n\nChannel 0: Okay. That that is clear.\n\nChannel 1: Anyway, thanks\n\nChannel 0: Alright.\n\nChannel 1: for your call.\n\nChannel 0: No no worries. Thank you so much.\n\nChannel 1: Take\n\nChannel 0: Have\n\nChannel 1: care.\n\nChannel 0: a good day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.02147570438683033}],"sentiment":"neutral","sentiment_score":0.02147570438683033,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.12235121428966522},{"text":"Good afternoon.","start":3.12,"end":3.86,"sentiment":"positive","sentiment_score":0.37305013835430145}],"sentiment":"neutral","sentiment_score":0.28948383033275604,"channel":0,"num_words":3,"start":2.8799999,"end":3.86},{"sentences":[{"text":"Good","start":4.64,"end":4.96,"sentiment":"positive","sentiment_score":0.4703407883644104}],"sentiment":"positive","sentiment_score":0.4703407883644104,"channel":1,"num_words":1,"start":4.64,"end":4.96},{"sentences":[{"text":"Harish,","start":4.7999997,"end":5.2,"sentiment":"positive","sentiment_score":0.4284374415874481}],"sentiment":"positive","sentiment_score":0.4284374415874481,"channel":0,"num_words":1,"start":4.7999997,"end":5.2},{"sentences":[{"text":"afternoon.","start":4.96,"end":5.46,"sentiment":"positive","sentiment_score":0.36379313468933105}],"sentiment":"positive","sentiment_score":0.36379313468933105,"channel":1,"num_words":1,"start":4.96,"end":5.46},{"sentences":[{"text":"it's, Ronald from Cloud Solution IT.","start":5.2,"end":9.46,"sentiment":"neutral","sentiment_score":0.2488782306512197},{"text":"How are you doing today?","start":10.0,"end":11.219999,"sentiment":"neutral","sentiment_score":0.30463171005249023}],"sentiment":"neutral","sentiment_score":0.27422072128816083,"channel":0,"num_words":11,"start":5.2,"end":11.219999},{"sentences":[{"text":"Uh-huh.","start":11.5199995,"end":11.599999,"sentiment":"neutral","sentiment_score":0.11684919893741608},{"text":"Good.","start":11.599999,"end":11.84,"sentiment":"positive","sentiment_score":0.4659239947795868},{"text":"Thanks.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5578681230545044},{"text":"How are you?","start":12.16,"end":12.855,"sentiment":"positive","sentiment_score":0.39456530412038165}],"sentiment":"positive","sentiment_score":0.38738953818877536,"channel":1,"num_words":6,"start":11.5199995,"end":12.855},{"sentences":[{"text":"I'm doing wonderful.","start":13.28,"end":14.58,"sentiment":"positive","sentiment_score":0.7297406593958536},{"text":"Thank you for asking.","start":14.639999,"end":15.78,"sentiment":"positive","sentiment_score":0.6564526706933975},{"text":"Harish, I hope you still remember the company, Cloud Solution IT.","start":16.395,"end":22.095,"sentiment":"neutral","sentiment_score":0.09026973796161739}],"sentiment":"neutral","sentiment_score":0.3226666543632746,"channel":0,"num_words":18,"start":13.28,"end":22.095},{"sentences":[{"text":"Yeah.","start":22.294998,"end":22.615,"sentiment":"neutral","sentiment_score":0.045466098934412},{"text":"I remember really remember a lot of things going on.","start":22.615,"end":25.175,"sentiment":"neutral","sentiment_score":0.03100036606192589},{"text":"So yeah.","start":25.175,"end":25.86,"sentiment":"neutral","sentiment_score":0.03348832484334707}],"sentiment":"neutral","sentiment_score":0.03249587763387423,"channel":1,"num_words":13,"start":22.294998,"end":25.86},{"sentences":[{"text":"So just to remind you about the company, Cloud Solution IT, we are a managed service provider.","start":28.075,"end":36.78,"sentiment":"neutral","sentiment_score":0.043328892987440616},{"text":"We are","start":37.64,"end":37.88,"sentiment":"neutral","sentiment_score":0.05349256284534931}],"sentiment":"neutral","sentiment_score":0.044398752972483635,"channel":0,"num_words":19,"start":28.075,"end":37.88},{"sentences":[{"text":"Mhmm.","start":37.875,"end":38.375,"sentiment":"neutral","sentiment_score":0.06391912698745728}],"sentiment":"neutral","sentiment_score":0.06391912698745728,"channel":1,"num_words":1,"start":37.875,"end":38.375},{"sentences":[{"text":"also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and 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The customer is busy but the representative explains that they are not currently looking for solutions and that they already have solutions in place. The customer asks about managed service providers and the representative says they are not interested at this stage. The call ends with the representative promising to keep the customer in mind and the customer thanking them."},"intents":{"segments":[{"text":"I want to finish off that and then get back to you if I'm really looking for the Mhmm.","start_word":253,"end_word":271,"intents":[{"intent":"Finish and get back to you","confidence_score":0.0035233588}]},{"text":"I want to finish off that and then get back to you if I'm really looking for the Mhmm. managed service providers in this space. I'll keep keep you in mind if we are looking in that space. We are not looking at any managed service provider for any of our endpoint security at the moment because we already have solutions as you would know. 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I think you were busy or or doing something during Yep. that time. Yep. Still busy, but yeah. Yes, sir. Actually, sir, that is the reason why I'm calling you back right now. We're hoping back to check if you have any available schedule this coming week, maybe on the last week of I this mean, month.","start_word":31,"end_word":223,"sentiment":"neutral","sentiment_score":-0.004236320964992046},{"text":"we are not looking for any solutions at this stage, to be frank.","start_word":224,"end_word":236,"sentiment":"negative","sentiment_score":-0.4068005084991455},{"text":"Right?","start_word":237,"end_word":237,"sentiment":"neutral","sentiment_score":-0.2864893078804016},{"text":"Because they're quite a we do already have few things at play.","start_word":238,"end_word":249,"sentiment":"negative","sentiment_score":-0.3398239016532898},{"text":"So Mhmm. I want to finish off that and then get back to you if I'm really looking for the Mhmm. managed service providers in this space. 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