{"metadata":{"transaction_key":"deprecated","request_id":"a506cceb-c110-4669-a859-5dc89195d89c","sha256":"7daf3e9fedd34c7b9a6fd5afa4638ea8e959229d70091665658bed599c2c62b8","created":"2026-02-27T17:15:18.004Z","duration":38.087936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Okay. Thank you. Goodbye. Okay. Thank you. Goodbye.","confidence":0.9907222,"words":[{"word":"okay","start":5.52,"end":6.02,"confidence":0.9623529,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2287873923778534},{"word":"thank","start":6.16,"end":6.3999996,"confidence":0.9460434,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4523249864578247},{"word":"you","start":6.3999996,"end":6.8999996,"confidence":0.9996879,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44854316115379333},{"word":"goodbye","start":7.52,"end":8.02,"confidence":0.97705805,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.10561585426330566},{"word":"okay","start":34.59,"end":35.09,"confidence":0.8119925,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03763187676668167},{"word":"thank","start":35.23,"end":35.47,"confidence":0.9907222,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.434645414352417},{"word":"you","start":35.47,"end":35.97,"confidence":0.999588,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41893529891967773},{"word":"goodbye","start":36.67,"end":37.17,"confidence":0.9920184,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.051840659230947495}],"paragraphs":{"transcript":"\nOkay. Thank you. Goodbye. Okay. Thank you.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Okay.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.2287873923778534},{"text":"Thank you.","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.450434073805809},{"text":"Goodbye.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":-0.10561585426330566},{"text":"Okay.","start":34.59,"end":35.09,"sentiment":"neutral","sentiment_score":0.03763187676668167},{"text":"Thank you.","start":35.23,"end":35.97,"sentiment":"positive","sentiment_score":0.42679035663604736}],"sentiment":"neutral","sentiment_score":0.2736074679664203,"num_words":7,"start":5.52,"end":35.97},{"sentences":[{"text":"Goodbye.","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":0.051840659230947495}],"sentiment":"neutral","sentiment_score":0.051840659230947495,"num_words":1,"start":36.67,"end":37.17}]}}]},{"alternatives":[{"transcript":"Call recording has been resumed. Okay. Thank you. Goodbye. Okay. Thank you. Goodbye.","confidence":0.99591833,"words":[{"word":"call","start":0.24,"end":0.48,"confidence":0.99439126,"punctuated_word":"Call","sentiment":"neutral","sentiment_score":-0.04241284728050232},{"word":"recording","start":0.48,"end":0.96,"confidence":0.99977213,"punctuated_word":"recording","sentiment":"neutral","sentiment_score":-0.055520519614219666},{"word":"has","start":0.96,"end":1.1999999,"confidence":0.9913481,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.052840132266283035},{"word":"been","start":1.1999999,"end":1.52,"confidence":0.99591833,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.04048900678753853},{"word":"resumed","start":1.52,"end":2.02,"confidence":0.99833465,"punctuated_word":"resumed.","sentiment":"neutral","sentiment_score":-0.03932566940784454},{"word":"okay","start":5.04,"end":5.54,"confidence":0.99911034,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08058734238147736},{"word":"thank","start":5.7599998,"end":6.0,"confidence":0.99949956,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5660175681114197},{"word":"you","start":6.0,"end":6.5,"confidence":0.9999183,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5324434638023376},{"word":"goodbye","start":7.12,"end":7.62,"confidence":0.9958242,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.06833316385746002},{"word":"okay","start":34.99,"end":35.49,"confidence":0.96624696,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1384841352701187},{"word":"thank","start":35.63,"end":35.95,"confidence":0.9741121,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43059682846069336},{"word":"you","start":35.95,"end":36.45,"confidence":0.99953246,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4240488111972809},{"word":"goodbye","start":37.07,"end":37.57,"confidence":0.95733535,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.004057717975229025}],"paragraphs":{"transcript":"\nCall recording has been resumed. Okay. Thank you. Goodbye. Okay.\n\nThank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Call recording has been resumed.","start":0.24,"end":2.02,"sentiment":"neutral","sentiment_score":-0.04611763507127762},{"text":"Okay.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.08058734238147736},{"text":"Thank you.","start":5.7599998,"end":6.5,"sentiment":"positive","sentiment_score":0.5492305159568787},{"text":"Goodbye.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.06833316385746002},{"text":"Okay.","start":34.99,"end":35.49,"sentiment":"neutral","sentiment_score":0.1384841352701187}],"sentiment":"neutral","sentiment_score":0.10186111703515052,"num_words":10,"start":0.24,"end":35.49},{"sentences":[{"text":"Thank you.","start":35.63,"end":36.45,"sentiment":"positive","sentiment_score":0.4273228198289871},{"text":"Goodbye.","start":37.07,"end":37.57,"sentiment":"neutral","sentiment_score":-0.004057717975229025}],"sentiment":"neutral","sentiment_score":0.28352930722758174,"num_words":3,"start":35.63,"end":37.57}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call recording has been resumed. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Goodbye.\n\nChannel 0: Goodbye. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you.\n\nChannel 0: Goodbye.\n\nChannel 1: Goodbye.","paragraphs":[{"sentences":[{"text":"Call recording has been resumed.","start":0.24,"end":2.02,"sentiment":"neutral","sentiment_score":-0.04611763507127762},{"text":"Okay.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.08058734238147736}],"sentiment":"neutral","sentiment_score":-0.02500013882915179,"channel":1,"num_words":6,"start":0.24,"end":5.54},{"sentences":[{"text":"Okay.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.2287873923778534}],"sentiment":"neutral","sentiment_score":0.2287873923778534,"channel":0,"num_words":1,"start":5.52,"end":6.02},{"sentences":[{"text":"Thank you.","start":5.7599998,"end":6.5,"sentiment":"positive","sentiment_score":0.5492305159568787}],"sentiment":"positive","sentiment_score":0.5492305159568787,"channel":1,"num_words":2,"start":5.7599998,"end":6.5},{"sentences":[{"text":"Thank you.","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.450434073805809}],"sentiment":"positive","sentiment_score":0.450434073805809,"channel":0,"num_words":2,"start":6.16,"end":6.8999996},{"sentences":[{"text":"Goodbye.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":-0.06833316385746002}],"sentiment":"neutral","sentiment_score":-0.06833316385746002,"channel":1,"num_words":1,"start":7.12,"end":7.62},{"sentences":[{"text":"Goodbye.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":-0.10561585426330566},{"text":"Okay.","start":34.59,"end":35.09,"sentiment":"neutral","sentiment_score":0.03763187676668167}],"sentiment":"neutral","sentiment_score":-0.033991988748311996,"channel":0,"num_words":2,"start":7.52,"end":35.09},{"sentences":[{"text":"Okay.","start":34.99,"end":35.49,"sentiment":"neutral","sentiment_score":0.1384841352701187}],"sentiment":"neutral","sentiment_score":0.1384841352701187,"channel":1,"num_words":1,"start":34.99,"end":35.49},{"sentences":[{"text":"Thank you.","start":35.23,"end":35.97,"sentiment":"positive","sentiment_score":0.42679035663604736}],"sentiment":"positive","sentiment_score":0.42679035663604736,"channel":0,"num_words":2,"start":35.23,"end":35.97},{"sentences":[{"text":"Thank you.","start":35.63,"end":36.45,"sentiment":"positive","sentiment_score":0.4273228198289871}],"sentiment":"positive","sentiment_score":0.4273228198289871,"channel":1,"num_words":2,"start":35.63,"end":36.45},{"sentences":[{"text":"Goodbye.","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":0.051840659230947495}],"sentiment":"neutral","sentiment_score":0.051840659230947495,"channel":0,"num_words":1,"start":36.67,"end":37.17},{"sentences":[{"text":"Goodbye.","start":37.07,"end":37.57,"sentiment":"neutral","sentiment_score":-0.004057717975229025}],"sentiment":"neutral","sentiment_score":-0.004057717975229025,"channel":1,"num_words":1,"start":37.07,"end":37.57}]},"summary":{"result":"success","short":"Call recording has been resumed. Okay. Okay. Thank you. Thank you. Goodbye. Goodbye. Okay. Okay. Thank you. Thank you. Goodbye. Goodbye."},"intents":{"segments":[{"text":"Goodbye.","start_word":20,"end_word":20,"intents":[{"intent":"End call","confidence_score":0.5580067}]}]},"sentiments":{"segments":[{"text":"Call recording has been resumed. Okay. Okay.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.02813727036118507},{"text":"Thank you. Thank you.","start_word":7,"end_word":10,"sentiment":"positive","sentiment_score":0.4967193007469177},{"text":"Goodbye. Goodbye. Okay. Okay.","start_word":11,"end_word":14,"sentiment":"neutral","sentiment_score":-0.028630338609218597},{"text":"Thank you. Thank you.","start_word":15,"end_word":18,"sentiment":"positive","sentiment_score":0.42520174384117126},{"text":"Goodbye. Goodbye.","start_word":19,"end_word":20,"sentiment":"neutral","sentiment_score":0.024265822023153305}],"average":{"sentiment":"neutral","sentiment_score":0.1323627649351608}}}}