{"metadata":{"transaction_key":"deprecated","request_id":"019f1b5e-f4fa-78f2-866d-12a83eca9d8b","sha256":"9f774c9fa7346800855416d8b6e43a92416255575c6685e888728a9c971f399e","created":"2026-07-01T01:50:36.936Z","duration":42.83994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":152,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":173},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. May I speak with, Olivier, Lord, please? Yep. Ronald from Cloud Solution IT. Oh, yeah. Alright. I have received my letters. Yep. Alright. No no need. I'll just send him an email. But thank you. Alright. Alright. Thank you. Bye bye.","confidence":0.96240234,"words":[{"word":"yeah","start":2.96,"end":3.12,"confidence":0.90356445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15052060782909393},{"word":"good","start":3.12,"end":3.36,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.26703205704689026},{"word":"morning","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23399728536605835},{"word":"may","start":4.16,"end":4.24,"confidence":0.9770508,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1419512927532196},{"word":"i","start":4.24,"end":4.3199997,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1011115312576294},{"word":"speak","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.11783824861049652},{"word":"with","start":4.48,"end":4.64,"confidence":0.6430664,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.11076437681913376},{"word":"olivier","start":5.12,"end":5.62,"confidence":0.25317383,"punctuated_word":"Olivier,","sentiment":"neutral","sentiment_score":0.06755190342664719},{"word":"lord","start":6.16,"end":6.56,"confidence":0.8093262,"punctuated_word":"Lord,","sentiment":"neutral","sentiment_score":0.08106875419616699},{"word":"please","start":6.56,"end":7.06,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.08025290817022324},{"word":"yep","start":10.0,"end":10.4,"confidence":0.98339844,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.004028951283544302},{"word":"ronald","start":10.719999,"end":11.219999,"confidence":0.99902344,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.0014616083353757858},{"word":"from","start":11.28,"end":11.679999,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.004854279570281506},{"word":"cloud","start":11.679999,"end":12.045,"confidence":0.8125,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.004304192960262299},{"word":"solution","start":19.565,"end":20.065,"confidence":0.98535156,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":-0.04140394926071167},{"word":"it","start":22.045,"end":22.285,"confidence":0.99365234,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.024883434176445007},{"word":"oh","start":22.285,"end":22.365,"confidence":0.6730957,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.009813252836465836},{"word":"yeah","start":22.365,"end":22.685,"confidence":0.8937988,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.005308286286890507},{"word":"alright","start":22.685,"end":23.185,"confidence":0.8588867,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.013288546353578568},{"word":"i","start":23.485,"end":23.724998,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014885662123560904},{"word":"have","start":23.724998,"end":23.965,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.011168278753757477},{"word":"received","start":23.965,"end":24.205,"confidence":0.38793945,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.010765518993139269},{"word":"my","start":24.205,"end":24.365,"confidence":0.45825195,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0038400553166866302},{"word":"letters","start":24.365,"end":24.865,"confidence":0.9436035,"punctuated_word":"letters.","sentiment":"neutral","sentiment_score":0.011133750900626184},{"word":"yep","start":34.09,"end":34.59,"confidence":0.7293701,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03874173387885094},{"word":"alright","start":34.61,"end":35.11,"confidence":0.7067871,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07014811038970947},{"word":"no","start":35.13,"end":35.45,"confidence":0.8276367,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02412031590938568},{"word":"no","start":35.45,"end":35.61,"confidence":0.5761719,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.0071342214941978455},{"word":"need","start":35.61,"end":36.09,"confidence":0.96240234,"punctuated_word":"need.","sentiment":"neutral","sentiment_score":-0.005745910108089447},{"word":"i'll","start":36.09,"end":36.33,"confidence":0.9946289,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.048904091119766235},{"word":"just","start":36.33,"end":36.83,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.024210702627897263},{"word":"send","start":36.89,"end":37.05,"confidence":0.86865234,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07094284892082214},{"word":"him","start":37.05,"end":37.21,"confidence":0.9277344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.04771682247519493},{"word":"an","start":37.21,"end":37.37,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07027661800384521},{"word":"email","start":37.37,"end":37.87,"confidence":0.7631836,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.05479557067155838},{"word":"but","start":38.41,"end":38.65,"confidence":0.8925781,"punctuated_word":"But","sentiment":"positive","sentiment_score":0.4315120279788971},{"word":"thank","start":38.65,"end":38.81,"confidence":0.9951172,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6481691598892212},{"word":"you","start":38.81,"end":39.31,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3386094570159912},{"word":"alright","start":39.77,"end":40.17,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1989806890487671},{"word":"alright","start":40.17,"end":40.41,"confidence":0.83935547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2541047930717468},{"word":"thank","start":40.41,"end":40.65,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5354470610618591},{"word":"you","start":40.65,"end":40.97,"confidence":0.9885254,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4297552704811096},{"word":"bye","start":40.97,"end":41.13,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.22478161752223969},{"word":"bye","start":41.13,"end":41.63,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1829501986503601}],"paragraphs":{"transcript":"\nYeah. Good morning. May I speak with, Olivier, Lord, please? Yep. Ronald from Cloud Solution IT.\n\nOh, yeah. Alright. I have received my letters. Yep. Alright.\n\nNo no need. I'll just send him an email. But thank you. Alright. Alright.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.15052060782909393},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.2505146712064743},{"text":"May I speak with, Olivier, Lord, please?","start":4.16,"end":7.06,"sentiment":"neutral","sentiment_score":0.10007700217621666},{"text":"Yep.","start":10.0,"end":10.4,"sentiment":"neutral","sentiment_score":0.004028951283544302},{"text":"Ronald from Cloud Solution IT.","start":10.719999,"end":22.285,"sentiment":"neutral","sentiment_score":-0.014796849526464938}],"sentiment":"neutral","sentiment_score":0.08013335432042368,"num_words":16,"start":2.96,"end":22.285},{"sentences":[{"text":"Oh, yeah.","start":22.285,"end":22.685,"sentiment":"neutral","sentiment_score":-0.007560769561678171},{"text":"Alright.","start":22.685,"end":23.185,"sentiment":"neutral","sentiment_score":0.013288546353578568},{"text":"I have received my letters.","start":23.485,"end":24.865,"sentiment":"neutral","sentiment_score":0.010358653217554092},{"text":"Yep.","start":34.09,"end":34.59,"sentiment":"neutral","sentiment_score":0.03874173387885094},{"text":"Alright.","start":34.61,"end":35.11,"sentiment":"neutral","sentiment_score":0.07014811038970947}],"sentiment":"neutral","sentiment_score":0.01588501175865531,"num_words":10,"start":22.285,"end":35.11},{"sentences":[{"text":"No no need.","start":35.13,"end":36.09,"sentiment":"neutral","sentiment_score":0.0037467281023661294},{"text":"I'll just send him an email.","start":36.09,"end":37.87,"sentiment":"neutral","sentiment_score":0.05280777563651403},{"text":"But thank you.","start":38.41,"end":39.31,"sentiment":"positive","sentiment_score":0.4727635482947032},{"text":"Alright.","start":39.77,"end":40.17,"sentiment":"neutral","sentiment_score":0.1989806890487671},{"text":"Alright.","start":40.17,"end":40.41,"sentiment":"neutral","sentiment_score":0.2541047930717468}],"sentiment":"neutral","sentiment_score":0.15710449750934327,"num_words":14,"start":35.13,"end":40.41},{"sentences":[{"text":"Thank you.","start":40.41,"end":40.97,"sentiment":"positive","sentiment_score":0.4826011657714844},{"text":"Bye bye.","start":40.97,"end":41.63,"sentiment":"neutral","sentiment_score":0.2038659080862999}],"sentiment":"positive","sentiment_score":0.34323353692889214,"num_words":4,"start":40.41,"end":41.63}]}}]},{"alternatives":[{"transcript":"Thank you. Thank you. Lauren speaking. Who's calling? Can I ask? Sorry. I'm writing that down. I can't connect this line directly to Ollie. Do you have his email address? Yeah. I cool. I'll ring you by shoot him an email, but what I can also do is ask him to give you a callback. Is this number the best one? Okay. Thanks so much. Bye.","confidence":0.99658203,"words":[{"word":"thank","start":0.16,"end":0.32,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6544971466064453},{"word":"you","start":0.32,"end":0.48,"confidence":0.9819336,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5996235609054565},{"word":"thank","start":0.48,"end":0.68,"confidence":0.22167969,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6318076848983765},{"word":"you","start":0.68,"end":0.88,"confidence":0.9824219,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5256497859954834},{"word":"lauren","start":0.88,"end":1.1999999,"confidence":0.9580078,"punctuated_word":"Lauren","sentiment":"neutral","sentiment_score":0.1595194935798645},{"word":"speaking","start":1.1999999,"end":1.6999999,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.23474152386188507},{"word":"who's","start":7.8399997,"end":8.08,"confidence":0.8029785,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":0.010426860302686691},{"word":"calling","start":8.08,"end":8.4,"confidence":0.99121094,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.022683218121528625},{"word":"can","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.012661040760576723},{"word":"i","start":8.559999,"end":8.639999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022753173485398293},{"word":"ask","start":8.639999,"end":9.139999,"confidence":0.9970703,"punctuated_word":"ask?","sentiment":"neutral","sentiment_score":0.02667795866727829},{"word":"sorry","start":15.775001,"end":16.015,"confidence":0.88256836,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08642803877592087},{"word":"i'm","start":16.015,"end":16.175,"confidence":0.765625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.122134231030941},{"word":"writing","start":16.175,"end":16.415,"confidence":0.6738281,"punctuated_word":"writing","sentiment":"neutral","sentiment_score":-0.19029608368873596},{"word":"that","start":16.415,"end":16.575,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17166195809841156},{"word":"down","start":16.575,"end":16.815,"confidence":0.9995117,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":-0.15791958570480347},{"word":"i","start":16.815,"end":16.895,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2067417204380035},{"word":"can't","start":16.895,"end":17.055,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1847969740629196},{"word":"connect","start":17.055,"end":17.455,"confidence":0.5136719,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.18203485012054443},{"word":"this","start":17.455,"end":17.615,"confidence":0.9404297,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.20097558200359344},{"word":"line","start":17.615,"end":17.855,"confidence":0.99902344,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.19145122170448303},{"word":"directly","start":17.855,"end":18.255001,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.2523524761199951},{"word":"to","start":18.255001,"end":18.415,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21492259204387665},{"word":"ollie","start":18.415,"end":18.915,"confidence":0.9349365,"punctuated_word":"Ollie.","sentiment":"neutral","sentiment_score":-0.14496207237243652},{"word":"do","start":19.935001,"end":20.255001,"confidence":0.95703125,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.020869076251983643},{"word":"you","start":20.255001,"end":20.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026272887364029884},{"word":"have","start":20.415,"end":20.735,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020094670355319977},{"word":"his","start":20.735,"end":21.215,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.024062629789114},{"word":"email","start":21.215,"end":21.535,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.016550056636333466},{"word":"address","start":21.535,"end":22.035,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.027067318558692932},{"word":"yeah","start":23.535,"end":23.855,"confidence":0.8479004,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015048298053443432},{"word":"i","start":23.855,"end":24.015,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014115920290350914},{"word":"cool","start":24.895,"end":25.375,"confidence":0.97753906,"punctuated_word":"cool.","sentiment":"neutral","sentiment_score":0.1803491711616516},{"word":"i'll","start":25.375,"end":25.535,"confidence":0.5753174,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09963004291057588},{"word":"ring","start":25.535,"end":25.775,"confidence":0.44360352,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.13435010612010956},{"word":"you","start":25.775,"end":26.275,"confidence":0.9165039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08476372063159943},{"word":"by","start":26.28,"end":26.52,"confidence":0.25854492,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.06609184294939041},{"word":"shoot","start":26.76,"end":27.0,"confidence":0.50634766,"punctuated_word":"shoot","sentiment":"neutral","sentiment_score":0.0802823156118393},{"word":"him","start":27.0,"end":27.16,"confidence":0.98535156,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.0588536411523819},{"word":"an","start":27.16,"end":27.32,"confidence":0.8100586,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.09205146878957748},{"word":"email","start":27.32,"end":27.640001,"confidence":0.904541,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.08598771691322327},{"word":"but","start":27.640001,"end":27.960001,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.09488213062286376},{"word":"what","start":27.960001,"end":28.12,"confidence":0.7661133,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.07047730684280396},{"word":"i","start":28.12,"end":28.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04775269329547882},{"word":"can","start":28.28,"end":28.44,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.047005072236061096},{"word":"also","start":28.44,"end":28.84,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04499402642250061},{"word":"do","start":28.84,"end":29.0,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05374814569950104},{"word":"is","start":29.0,"end":29.5,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05964276194572449},{"word":"ask","start":30.28,"end":30.52,"confidence":0.96777344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.07266967743635178},{"word":"him","start":30.52,"end":30.76,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.05712706223130226},{"word":"to","start":30.76,"end":30.84,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0400087907910347},{"word":"give","start":30.84,"end":31.0,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.043648432940244675},{"word":"you","start":31.0,"end":31.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0370873361825943},{"word":"a","start":31.16,"end":31.240002,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07213245332241058},{"word":"callback","start":31.240002,"end":31.740002,"confidence":0.9914551,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.050904564559459686},{"word":"is","start":32.36,"end":32.6,"confidence":0.9790039,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02292005531489849},{"word":"this","start":32.6,"end":32.760002,"confidence":0.8286133,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04497585818171501},{"word":"number","start":32.760002,"end":33.0,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.02464478462934494},{"word":"the","start":33.0,"end":33.16,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01287960633635521},{"word":"best","start":33.16,"end":33.4,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.015848815441131592},{"word":"one","start":33.4,"end":33.9,"confidence":0.9995117,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.0198908057063818},{"word":"okay","start":37.914936,"end":38.314934,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17483900487422943},{"word":"thanks","start":38.314934,"end":38.634933,"confidence":0.7373047,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.4165436625480652},{"word":"so","start":38.634933,"end":38.794937,"confidence":0.9951172,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.468061625957489},{"word":"much","start":38.794937,"end":39.294937,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5900006294250488},{"word":"bye","start":39.354935,"end":39.854935,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23843584954738617}],"paragraphs":{"transcript":"\nThank you. Thank you. Lauren speaking. Who's calling? Can I ask?\n\nSorry. I'm writing that down. I can't connect this line directly to Ollie. Do you have his email address? Yeah.\n\nI cool. I'll ring you by shoot him an email, but what I can also do is ask him to give you a callback. Is this number the best one? Okay. Thanks so much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you.","start":0.16,"end":0.48,"sentiment":"positive","sentiment_score":0.6270603537559509},{"text":"Thank you.","start":0.48,"end":0.88,"sentiment":"positive","sentiment_score":0.5787287354469299},{"text":"Lauren speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.1971305087208748},{"text":"Who's calling?","start":7.8399997,"end":8.4,"sentiment":"neutral","sentiment_score":0.01655503921210766},{"text":"Can I ask?","start":8.4,"end":9.139999,"sentiment":"neutral","sentiment_score":0.020697390971084435}],"sentiment":"neutral","sentiment_score":0.26373104065318,"num_words":11,"start":0.16,"end":9.139999},{"sentences":[{"text":"Sorry.","start":15.775001,"end":16.015,"sentiment":"neutral","sentiment_score":-0.08642803877592087},{"text":"I'm writing that down.","start":16.015,"end":16.815,"sentiment":"neutral","sentiment_score":-0.160502964630723},{"text":"I can't connect this line directly to Ollie.","start":16.815,"end":18.915,"sentiment":"neutral","sentiment_score":-0.19727968610823154},{"text":"Do you have his email address?","start":19.935001,"end":22.035,"sentiment":"neutral","sentiment_score":-0.022486106492578983},{"text":"Yeah.","start":23.535,"end":23.855,"sentiment":"neutral","sentiment_score":0.015048298053443432}],"sentiment":"neutral","sentiment_score":-0.12132728635333478,"num_words":20,"start":15.775001,"end":23.855},{"sentences":[{"text":"I cool.","start":23.855,"end":25.375,"sentiment":"neutral","sentiment_score":0.09723254572600126},{"text":"I'll ring you by shoot him an email, but what I can also do is ask him to give you a callback.","start":25.375,"end":31.740002,"sentiment":"neutral","sentiment_score":0.06791324134577405},{"text":"Is this number the best one?","start":32.36,"end":33.9,"sentiment":"neutral","sentiment_score":0.023526654268304508},{"text":"Okay.","start":37.914936,"end":38.314934,"sentiment":"neutral","sentiment_score":0.17483900487422943},{"text":"Thanks so much.","start":38.314934,"end":39.294937,"sentiment":"positive","sentiment_score":0.4915353059768677}],"sentiment":"neutral","sentiment_score":0.10232827204334385,"num_words":34,"start":23.855,"end":39.294937},{"sentences":[{"text":"Bye.","start":39.354935,"end":39.854935,"sentiment":"neutral","sentiment_score":0.23843584954738617}],"sentiment":"neutral","sentiment_score":0.23843584954738617,"num_words":1,"start":39.354935,"end":39.854935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you. Thank you. Lauren speaking.\n\nChannel 0: Yeah. Good morning. May I speak with, Olivier, Lord, please?\n\nChannel 1: Who's calling? Can I ask?\n\nChannel 0: Yep. Ronald from Cloud\n\nChannel 1: Sorry. I'm writing that down. I can't connect this line directly to Ollie.\n\nChannel 0: Solution\n\nChannel 1: Do you have his email address?\n\nChannel 0: IT. Oh, yeah. Alright. I\n\nChannel 1: Yeah.\n\nChannel 0: have\n\nChannel 1: I\n\nChannel 0: received my letters.\n\nChannel 1: cool. I'll ring you by shoot him an email, but what I can also do is ask him to give you a callback. Is this number the best one?\n\nChannel 0: Yep. Alright. No no need. I'll just send him an email.\n\nChannel 1: Okay. Thanks\n\nChannel 0: But\n\nChannel 1: so\n\nChannel 0: thank\n\nChannel 1: much.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Alright. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you.","start":0.16,"end":0.48,"sentiment":"positive","sentiment_score":0.6270603537559509},{"text":"Thank you.","start":0.48,"end":0.88,"sentiment":"positive","sentiment_score":0.5787287354469299},{"text":"Lauren speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.1971305087208748}],"sentiment":"positive","sentiment_score":0.46763986597458523,"channel":1,"num_words":6,"start":0.16,"end":1.6999999},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.15052060782909393},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.2505146712064743},{"text":"May I speak with, Olivier, Lord, please?","start":4.16,"end":7.06,"sentiment":"neutral","sentiment_score":0.10007700217621666}],"sentiment":"neutral","sentiment_score":0.1352088965475559,"channel":0,"num_words":10,"start":2.96,"end":7.06},{"sentences":[{"text":"Who's calling?","start":7.8399997,"end":8.4,"sentiment":"neutral","sentiment_score":0.01655503921210766},{"text":"Can I ask?","start":8.4,"end":9.139999,"sentiment":"neutral","sentiment_score":0.020697390971084435}],"sentiment":"neutral","sentiment_score":0.019040450267493726,"channel":1,"num_words":5,"start":7.8399997,"end":9.139999},{"sentences":[{"text":"Yep.","start":10.0,"end":10.4,"sentiment":"neutral","sentiment_score":0.004028951283544302},{"text":"Ronald from Cloud","start":10.719999,"end":12.045,"sentiment":"neutral","sentiment_score":-0.0025656213983893394}],"sentiment":"neutral","sentiment_score":-0.0009169782279059291,"channel":0,"num_words":4,"start":10.0,"end":12.045},{"sentences":[{"text":"Sorry.","start":15.775001,"end":16.015,"sentiment":"neutral","sentiment_score":-0.08642803877592087},{"text":"I'm writing that down.","start":16.015,"end":16.815,"sentiment":"neutral","sentiment_score":-0.160502964630723},{"text":"I can't connect this line directly to Ollie.","start":16.815,"end":18.915,"sentiment":"neutral","sentiment_score":-0.19727968610823154}],"sentiment":"neutral","sentiment_score":-0.17743672201266655,"channel":1,"num_words":13,"start":15.775001,"end":18.915},{"sentences":[{"text":"Solution","start":19.565,"end":20.065,"sentiment":"neutral","sentiment_score":-0.04140394926071167}],"sentiment":"neutral","sentiment_score":-0.04140394926071167,"channel":0,"num_words":1,"start":19.565,"end":20.065},{"sentences":[{"text":"Do you have his email address?","start":19.935001,"end":22.035,"sentiment":"neutral","sentiment_score":-0.022486106492578983}],"sentiment":"neutral","sentiment_score":-0.022486106492578983,"channel":1,"num_words":6,"start":19.935001,"end":22.035},{"sentences":[{"text":"IT.","start":22.045,"end":22.285,"sentiment":"neutral","sentiment_score":-0.024883434176445007},{"text":"Oh, yeah.","start":22.285,"end":22.685,"sentiment":"neutral","sentiment_score":-0.007560769561678171},{"text":"Alright.","start":22.685,"end":23.185,"sentiment":"neutral","sentiment_score":0.013288546353578568},{"text":"I","start":23.485,"end":23.724998,"sentiment":"neutral","sentiment_score":0.014885662123560904}],"sentiment":"neutral","sentiment_score":-0.0023661529645323757,"channel":0,"num_words":5,"start":22.045,"end":23.724998},{"sentences":[{"text":"Yeah.","start":23.535,"end":23.855,"sentiment":"neutral","sentiment_score":0.015048298053443432}],"sentiment":"neutral","sentiment_score":0.015048298053443432,"channel":1,"num_words":1,"start":23.535,"end":23.855},{"sentences":[{"text":"have","start":23.724998,"end":23.965,"sentiment":"neutral","sentiment_score":0.011168278753757477}],"sentiment":"neutral","sentiment_score":0.011168278753757477,"channel":0,"num_words":1,"start":23.724998,"end":23.965},{"sentences":[{"text":"I","start":23.855,"end":24.015,"sentiment":"neutral","sentiment_score":0.014115920290350914}],"sentiment":"neutral","sentiment_score":0.014115920290350914,"channel":1,"num_words":1,"start":23.855,"end":24.015},{"sentences":[{"text":"received my letters.","start":23.965,"end":24.865,"sentiment":"neutral","sentiment_score":0.008579775070150694}],"sentiment":"neutral","sentiment_score":0.008579775070150694,"channel":0,"num_words":3,"start":23.965,"end":24.865},{"sentences":[{"text":"cool.","start":24.895,"end":25.375,"sentiment":"neutral","sentiment_score":0.1803491711616516},{"text":"I'll ring you by shoot him an email, but what I can also do is ask him to give you a callback.","start":25.375,"end":31.740002,"sentiment":"neutral","sentiment_score":0.06791324134577405},{"text":"Is this number the best one?","start":32.36,"end":33.9,"sentiment":"neutral","sentiment_score":0.023526654268304508}],"sentiment":"neutral","sentiment_score":0.06260691056477613,"channel":1,"num_words":29,"start":24.895,"end":33.9},{"sentences":[{"text":"Yep.","start":34.09,"end":34.59,"sentiment":"neutral","sentiment_score":0.03874173387885094},{"text":"Alright.","start":34.61,"end":35.11,"sentiment":"neutral","sentiment_score":0.07014811038970947},{"text":"No no need.","start":35.13,"end":36.09,"sentiment":"neutral","sentiment_score":0.0037467281023661294},{"text":"I'll just send him an email.","start":36.09,"end":37.87,"sentiment":"neutral","sentiment_score":0.05280777563651403}],"sentiment":"neutral","sentiment_score":0.03972515294497663,"channel":0,"num_words":11,"start":34.09,"end":37.87},{"sentences":[{"text":"Okay.","start":37.914936,"end":38.314934,"sentiment":"neutral","sentiment_score":0.17483900487422943},{"text":"Thanks","start":38.314934,"end":38.634933,"sentiment":"positive","sentiment_score":0.4165436625480652}],"sentiment":"neutral","sentiment_score":0.2956913337111473,"channel":1,"num_words":2,"start":37.914936,"end":38.634933},{"sentences":[{"text":"But","start":38.41,"end":38.65,"sentiment":"positive","sentiment_score":0.4315120279788971}],"sentiment":"positive","sentiment_score":0.4315120279788971,"channel":0,"num_words":1,"start":38.41,"end":38.65},{"sentences":[{"text":"so","start":38.634933,"end":38.794937,"sentiment":"positive","sentiment_score":0.468061625957489}],"sentiment":"positive","sentiment_score":0.468061625957489,"channel":1,"num_words":1,"start":38.634933,"end":38.794937},{"sentences":[{"text":"thank","start":38.65,"end":38.81,"sentiment":"positive","sentiment_score":0.6481691598892212}],"sentiment":"positive","sentiment_score":0.6481691598892212,"channel":0,"num_words":1,"start":38.65,"end":38.81},{"sentences":[{"text":"much.","start":38.794937,"end":39.294937,"sentiment":"positive","sentiment_score":0.5900006294250488}],"sentiment":"positive","sentiment_score":0.5900006294250488,"channel":1,"num_words":1,"start":38.794937,"end":39.294937},{"sentences":[{"text":"you.","start":38.81,"end":39.31,"sentiment":"positive","sentiment_score":0.3386094570159912}],"sentiment":"positive","sentiment_score":0.3386094570159912,"channel":0,"num_words":1,"start":38.81,"end":39.31},{"sentences":[{"text":"Bye.","start":39.354935,"end":39.854935,"sentiment":"neutral","sentiment_score":0.23843584954738617}],"sentiment":"neutral","sentiment_score":0.23843584954738617,"channel":1,"num_words":1,"start":39.354935,"end":39.854935},{"sentences":[{"text":"Alright.","start":39.77,"end":40.17,"sentiment":"neutral","sentiment_score":0.1989806890487671},{"text":"Alright.","start":40.17,"end":40.41,"sentiment":"neutral","sentiment_score":0.2541047930717468},{"text":"Thank you.","start":40.41,"end":40.97,"sentiment":"positive","sentiment_score":0.4826011657714844},{"text":"Bye bye.","start":40.97,"end":41.63,"sentiment":"neutral","sentiment_score":0.2038659080862999}],"sentiment":"neutral","sentiment_score":0.3043366049726804,"channel":0,"num_words":6,"start":39.77,"end":41.63}]},"summary":{"result":"success","short":"A customer named Lord calls and asks to speak with Olivier, but the representative is unable to connect him directly. The representative offers to have Olivier call back and asks for his email address. Lord agrees to send Olivier an email and thanks the representative before ending the call."},"intents":{"segments":[{"text":"May I speak with, Olivier, Lord, please? Who's calling?","start_word":9,"end_word":17,"intents":[{"intent":"Contact olivier","confidence_score":0.17663467}]},{"text":"Who's calling? Can I ask? Yep.","start_word":16,"end_word":21,"intents":[{"intent":"Answer questions","confidence_score":0.0013060562}]},{"text":"I'll just send him an email. Okay.","start_word":90,"end_word":96,"intents":[{"intent":"Send email","confidence_score":0.072626926}]}]},"sentiments":{"segments":[{"text":"Thank you. Thank you.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.5894752740859985},{"text":"Lauren speaking. Yeah. Good morning. May I speak with, Olivier, Lord, please? Who's calling? Can I ask? Yep. Ronald from Cloud Sorry. I'm writing that down. I can't connect this line directly to Ollie. Solution Do you have his email address? IT. Oh, yeah. Alright. I Yeah. have I received my letters. cool. I'll ring you by shoot him an email, but what I can also do is ask him to give you a callback. Is this number the best one? Yep. Alright. No no need. I'll just send him an email. Okay.","start_word":4,"end_word":96,"sentiment":"neutral","sentiment_score":0.022077424451708794},{"text":"Thanks But so thank much. you.","start_word":97,"end_word":102,"sentiment":"positive","sentiment_score":0.4776883125305176},{"text":"Bye. Alright. Alright.","start_word":103,"end_word":105,"sentiment":"neutral","sentiment_score":0.23050709068775177},{"text":"Thank you.","start_word":106,"end_word":107,"sentiment":"positive","sentiment_score":0.4649858474731446},{"text":"Bye bye.","start_word":108,"end_word":109,"sentiment":"neutral","sentiment_score":0.2360558807849884}],"average":{"sentiment":"neutral","sentiment_score":0.08753267740238609}}}}