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My name is Mary. May I have your name, please? Yes. Saneesh.\n\nOkay. You're... It's in your Wi Fi name. Correct? Okay.\n\nHave you already checked the bottom sticker of... On your router to locate the Wi Fi password? Mhmm. Can you tell me what page are you on right now? I mean, what page are you seeing on the screen?\n\nWhat are you trying to pick? Because... Okay. Alright. Mhmm.\n\nNo. You... If I may ask if you if you log in to the router's interface or the router's admin? No. No.\n\nNo. I'm just asking... No. I'm just asking because the router has been already provisioned, and since the router was delivered or came from us, you just have to connect the router to the NTD, and then the Wi Fi password must be showing on the sticker on the router. You might...\n\nYou should not be seeing an option to... I mean, asking for an IP address, just the Wi Fi password. Okay. So here's... So, Tanish, at the...\n\nYou will be seeing the Wi Fi name at the bottom sticker of your router. 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Yes. So now it asks... I tried to connect the router. Now it's asking me for IP address, like hello?\n\nYeah. Yeah. Yeah. Yeah. So I tried to connect.\n\nSo when I... It shows me. So ISP type normal and Internet connection type static IP. Now so when I try to log in, it it asking me IP address of NetMarks, like, something like that. Sorry?\n\nSo, like, let me start from the first. So so when I turn my Wi Fi, it shows me the name like Tenda, the the Wi Fi name. Mhmm. And I click on it, and it... So it shows me welcome to use Tenda router, good signal Tenda owns.\n\nSo when I try to start and it asked me for, like, IP address of networks, primary DNS, secondary DNS, like that one. Okay. Okay. Okay. Okay.\n\nGot it. Yeah. Yeah. Yeah. Yeah.\n\nYeah. I'll I'll just have a look again, then I'll just screen you back again. Yeah. Yeah. Yeah.\n\nYeah. All good. Yeah. Thank you. Yeah.\n\nSure. Thank you. Yeah. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"It's on start.","start":5.68,"end":6.5,"sentiment":"neutral","sentiment_score":0.11123071610927582},{"text":"Yes.","start":9.44,"end":9.92,"sentiment":"neutral","sentiment_score":0.06344697624444962},{"text":"So now it asks...","start":9.92,"end":11.04,"sentiment":"neutral","sentiment_score":-0.021997266449034214},{"text":"I tried to connect the router.","start":11.04,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.05883491722246011},{"text":"Now it's asking me for IP address, like 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My name is Mary. May I have your name, please?\n\nChannel 1: It's on start.\n\nChannel 0: Yes. Saneesh.\n\nChannel 1: Yes. So now it asks... I tried to connect the router. Now it's asking me for IP address, like\n\nChannel 0: Okay.\n\nChannel 1: hello?\n\nChannel 0: You're... It's in\n\nChannel 1: Yeah.\n\nChannel 0: your Wi Fi name. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Have you already checked the bottom sticker of... On your router to locate the Wi Fi password?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: So I tried to connect. So when I... It shows me. So ISP type normal and Internet connection type static IP. Now so when I try to log in, it it asking me IP address of NetMarks, like, something like that.\n\nChannel 0: Can you tell me what page are you on right now?\n\nChannel 1: Sorry?\n\nChannel 0: I mean, what page are you seeing on the screen? What are you trying to pick? Because...\n\nChannel 1: So, like, let me start from the first. So so when I turn my Wi Fi,\n\nChannel 0: Okay.\n\nChannel 1: it shows me the name like Tenda, the the Wi Fi name.\n\nChannel 0: Alright.\n\nChannel 1: Mhmm. And I click on it, and it...\n\nChannel 0: Mhmm.\n\nChannel 1: So it shows me welcome to use Tenda router, good signal Tenda owns. So when I try to start and it asked me for, like, IP address of networks, primary DNS, secondary DNS, like that one.\n\nChannel 0: No. You... If I may ask if you if you log in to the router's interface or the router's admin?\n\nChannel 1: Okay. Okay. Okay. Okay. Got\n\nChannel 0: No.\n\nChannel 1: it.\n\nChannel 0: No.\n\nChannel 1: Yeah.\n\nChannel 0: No.\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: Yeah.\n\nChannel 0: just asking... No. I'm just asking because the router has been already provisioned, and since the router was delivered or came from us, you just have to connect the router to the NTD,\n\nChannel 1: Yeah.\n\nChannel 0: and then the Wi Fi password must be showing on the sticker on the router. You might... You should not be seeing an option to... I mean, asking for an IP address, just\n\nChannel 1: Yeah.\n\nChannel 0: the Wi Fi password.\n\nChannel 1: I'll I'll just have a look again, then I'll just screen you back again. Yeah.\n\nChannel 0: Okay. So here's...\n\nChannel 1: Yeah.\n\nChannel 0: So, Tanish, at the... You will be seeing the Wi Fi name at the bottom sticker of your router. Below the sticker name or near that Wi Fi name should be the Wi Fi password as well. Okay?\n\nChannel 1: Yeah. Yeah. All good. Yeah. Thank you.\n\nChannel 0: Alright. Thank you so much. You just... You're just welcome to call me back. I'll be more than happy to assist.\n\nAlright?\n\nChannel 1: Yeah. Sure. Thank you. Yeah.\n\nChannel 0: Thank you. Thank you. Bye bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.6399999,"sentiment":"positive","sentiment_score":0.6977064609527588},{"text":"My name is Mary.","start":2.6399999,"end":3.6,"sentiment":"positive","sentiment_score":0.6099805533885956},{"text":"May I have your name, please?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.39763425290584564}],"sentiment":"positive","sentiment_score":0.55428400238355,"channel":0,"num_words":15,"start":1.36,"end":4.98},{"sentences":[{"text":"It's on 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Mary asked for the customer's name and then helped the customer troubleshoot the router's interface and router password. The customer was advised to connect to the NTD and the Wi Fi password, and Mary suggested calling back if they still had issues."},"intents":{"segments":[{"text":"So now it asks... I tried to connect the router. Now it's asking me for IP address, like Okay. hello?","start_word":21,"end_word":40,"intents":[{"intent":"Check ip address and router settings","confidence_score":0.0000021857081},{"intent":"Confirm router type and ip address","confidence_score":0.000004993779}]},{"text":"I'm just asking because the router has been already provisioned, and since the router was delivered or came from us, you just have to connect the router to the NTD, Yeah.","start_word":253,"end_word":283,"intents":[{"intent":"Ask about router configuration","confidence_score":0.0008365904}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5558475852012634},{"text":"It's on start. Yes. Saneesh. Yes. So now it asks... I tried to connect the router. Now it's asking me for IP address, like Okay. hello? You're... It's in Yeah. your Wi Fi name. Correct? Yeah. Okay. Have you already checked the bottom sticker of... On your router to locate the Wi Fi password? Yeah. Yeah. Mhmm. So I tried to connect. So when I... It shows me. So ISP type normal and Internet connection type static IP. Now so when I try to log in, it it asking me IP address of NetMarks, like, something like that. Can you tell me what page are you on right now? Sorry? I mean, what page are you seeing on the screen? What are you trying to pick? Because... So, like, let me start from the first. So so when I turn my Wi Fi, Okay. it shows me the name like Tenda, the the Wi Fi name. Alright. Mhmm. And I click on it, and it... Mhmm.","start_word":15,"end_word":180,"sentiment":"neutral","sentiment_score":-0.030672485008835793},{"text":"So it shows me welcome to use Tenda router, good signal Tenda owns.","start_word":181,"end_word":193,"sentiment":"positive","sentiment_score":0.47332343459129333},{"text":"So when I try to start and it asked me for, like, IP address of networks, primary DNS, secondary DNS, like that one. No. You... If I may ask if you if you log in to the router's interface or the router's admin? Okay. Okay. Okay. Okay. Got No. it. No. Yeah. No. Yeah. I'm Yeah. just asking... No. I'm just asking because the router has been already provisioned, and since the router was delivered or came from us, you just have to connect the router to the NTD, Yeah. and then the Wi Fi password must be showing on the sticker on the router. You might... You should not be seeing an option to... I mean, asking for an IP address, just Yeah. the Wi Fi password. I'll I'll just have a look again, then I'll just screen you back again. Yeah. Okay. So here's... Yeah. So, Tanish, at the... You will be seeing the Wi Fi name at the bottom sticker of your router. Below the sticker name or near that Wi Fi name should be the Wi Fi password as well. Okay? Yeah. Yeah. All good. Yeah.","start_word":194,"end_word":383,"sentiment":"neutral","sentiment_score":-0.030532047152519223},{"text":"Thank you. Alright. Thank you so much. You just... You're just welcome to call me back. I'll be more than happy to assist.","start_word":384,"end_word":406,"sentiment":"positive","sentiment_score":0.4892277419567108},{"text":"Alright? Yeah.","start_word":407,"end_word":408,"sentiment":"neutral","sentiment_score":0.24016956984996796},{"text":"Sure. Thank you. Yeah. Thank you. Thank you. Bye bye. Thank you. Bye.","start_word":409,"end_word":421,"sentiment":"positive","sentiment_score":0.5869735479354858}],"average":{"sentiment":"neutral","sentiment_score":0.061649998292228246}}}}