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Yeah, mate. Sorry. Who's speaking? Sorry.\n\nCan you just go again? I'm just gonna hang up. Up.\n\nChannel 0: Hello, Adel. My name is Mary, and I'm calling from Airtel accounts department. I'm just following you up regarding the status of your Airtel account. I'm just checking in if you need I mean, confirming how would you like to arrange a payment on your a payment plan on your account. If you need further discussions about about arranging a payment, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"You have reached Hello?","start":0.32,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.01372707774862647},{"text":"Yeah, mate.","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":-0.019083434715867043},{"text":"Sorry.","start":7.2799997,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.14789222180843353},{"text":"Who's speaking?","start":7.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":-0.1574649214744568},{"text":"Sorry.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":-0.19519098103046417}],"sentiment":"neutral","sentiment_score":-0.06412716042250395,"channel":1,"num_words":10,"start":0.32,"end":10.08},{"sentences":[{"text":"Can you just go again?","start":10.08,"end":11.12,"sentiment":"neutral","sentiment_score":-0.17314553558826445},{"text":"I'm just gonna hang up.","start":11.12,"end":12.465,"sentiment":"neutral","sentiment_score":-0.2171419620513916},{"text":"Up.","start":18.465,"end":18.965,"sentiment":"neutral","sentiment_score":-0.033509448170661926}],"sentiment":"neutral","sentiment_score":-0.18044972148808566,"channel":1,"num_words":11,"start":10.08,"end":18.965},{"sentences":[{"text":"Hello, Adel.","start":21.914999,"end":22.715,"sentiment":"neutral","sentiment_score":0.11846202239394188},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":22.715,"end":26.015,"sentiment":"neutral","sentiment_score":0.13379702513868158},{"text":"I'm just following you up regarding the status of your Airtel account.","start":26.789999,"end":31.529999,"sentiment":"neutral","sentiment_score":0.1973786602417628},{"text":"I'm just checking in if you need I mean, confirming how would you like to arrange a payment on your a payment plan on your account.","start":32.149998,"end":40.89,"sentiment":"neutral","sentiment_score":0.19447726039932325},{"text":"If you need further discussions about about arranging a payment, please don't hesitate to call us, and we'll be more than happy to assist.","start":41.465,"end":49.644997,"sentiment":"neutral","sentiment_score":0.30896593381961185}],"sentiment":"neutral","sentiment_score":0.22065101901690165,"channel":0,"num_words":75,"start":21.914999,"end":49.644997},{"sentences":[{"text":"Thank you, and have a great day.","start":49.785,"end":51.065,"sentiment":"positive","sentiment_score":0.7265419023377555},{"text":"Goodbye for now.","start":51.065,"end":52.125,"sentiment":"neutral","sentiment_score":0.0842545156677564}],"sentiment":"positive","sentiment_score":0.5338556863367557,"channel":0,"num_words":10,"start":49.785,"end":52.125}]},"summary":{"result":"success","short":"The customer's phone is answered by a representative from Airtel accounts department named Mary. Mary is following up on the status of the customer's Airtel account and offering assistance with arranging a payment plan or confirming details. The call ends with Mary thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I'm just following you up regarding the status of your Airtel account. I'm just checking in if you need I mean, confirming how would you like to arrange a payment on your a payment plan on your account.","start_word":34,"end_word":71,"intents":[{"intent":"Follow up","confidence_score":0.108254455}]},{"text":"I'm just checking in if you need I mean, confirming how would you like to arrange a payment on your a payment plan on your account.","start_word":46,"end_word":71,"intents":[{"intent":"Arrange payment","confidence_score":0.5074198}]},{"text":"If you need further discussions about about arranging a payment, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":72,"end_word":95,"intents":[{"intent":"Assist","confidence_score":0.9010413}]}]},"sentiments":{"segments":[{"text":"You have reached Hello? Yeah, mate. Sorry. Who's speaking? Sorry. Can you just go again? I'm just gonna hang up. Up. Hello, Adel. My name is Mary, and I'm calling from Airtel accounts department. I'm just following you up regarding the status of your Airtel account. I'm just checking in if you need I mean, confirming how would you like to arrange a payment on your a payment plan on your account. If you need further discussions about about arranging a payment, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":0.1294267326593399},{"text":"Thank you, and have a great day.","start_word":96,"end_word":102,"sentiment":"positive","sentiment_score":0.7283229827880859},{"text":"Goodbye for now.","start_word":103,"end_word":105,"sentiment":"neutral","sentiment_score":0.09612526744604112}],"average":{"sentiment":"neutral","sentiment_score":0.1667761033581149}}}}