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Yes. Hello. Good morning. This is Maureen, Airtel tech support.\n\nAm I speaking with Joshua Lill? Yeah. Just wanted to check-in because upon checking your account here, it's offline. Just wanted to ask if you need assistance or there's a technical issue on the Internet. No.\n\nDefinitely. Okay. But is the router switch on as of the moment, or you're not sure? Okay. I see.\n\nBut I did not press anything. What the router just randomly went off. Okay. Okay. Is it okay if once we got back, we do a full power cycle with the router?\n\nMhmm. Okay. We're going to reboot it on our end. Then for it to take effect, you just need to unplug it for twenty minutes once you got and put it back in and check your Internet connection. Then, yeah, I'll know this step in your account.\n\nAnd if the issue is still there after the power cycle, the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Okay. Okay. Okay. We'll have a check on that one as well.\n\nOkay. Just give us a callback now. Okay? You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.019763171672821045},{"text":"Yes.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.07872745394706726},{"text":"Hello.","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.09980544447898863},{"text":"Good morning.","start":4.4,"end":5.12,"sentiment":"positive","sentiment_score":0.3552039712667465},{"text":"This is Maureen, Airtel tech support.","start":5.12,"end":8.42,"sentiment":"neutral","sentiment_score":0.19826312363147736}],"sentiment":"neutral","sentiment_score":0.19075297767465765,"num_words":11,"start":2.56,"end":8.42},{"sentences":[{"text":"Am I speaking with Joshua Lill?","start":8.639999,"end":10.58,"sentiment":"neutral","sentiment_score":0.11766659220059712},{"text":"Yeah.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.013673247769474983},{"text":"Just wanted to check-in 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Something like that. Yeah. That's fine. We'll brief where is it? Any time we go on holiday, it always turns itself off, and we have to fix it when we get home. Yeah. Fine. It always turns itself off. Like, literally, we don't go a single week without it breaking itself in some meaningful way or another. And so we're just always We'll reset it when we get home, but thank you for checking. But yeah. It just it just stops working if you don't reset it for a couple days. Yeah. We have solved. Yeah. Yeah. It just turns itself off, and we haven't been home for a couple days since we're on holiday. But we've told people that this is all. Yeah. Yeah. We can do that. We'll do that. I I did do that recently while with, like, tech support, and they said that we'd only need to do it every six months, but it just keeps happening. Yeah. One I thought it was a little bit more. That's good. Normally, it does turn back on every time after we cycle it. It's just that we have to constantly cycle it, like, every two or three days to get it to work. Yeah. Thanks so much. Have a good day. Alright. 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The representative asks if the router switch is on and if they can do a full power cycle to fix the issue. They also ask if they can call Joshua back if the issue persists."},"intents":{"segments":[{"text":"But is the router switch on as of the moment, or you're not But yeah.","start_word":124,"end_word":138,"intents":[{"intent":"Troubleshoot router switch issue","confidence_score":0.0011194623}]},{"text":"But is the router switch on as of the moment, or you're not But yeah. It just it just stops working if you don't reset it for a couple days. Yeah. sure?","start_word":124,"end_word":155,"intents":[{"intent":"Reset router switch","confidence_score":0.24653731}]},{"text":"We're going to reboot it on our end. Then for it to take effect, you just need to unplug it for twenty minutes once you got Yeah.","start_word":262,"end_word":288,"intents":[{"intent":"Reboot router","confidence_score":0.010776929}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.05258989334106445},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.34478968381881714},{"text":"This is Maureen, Airtel tech support. Am I speaking with Joshua Lill? Something like that. Yeah. Yeah. Just wanted to check-in because upon checking your account here, it's offline. Just wanted to That's fine. ask if We'll you brief need assistance or there's a technical issue on where the Internet. is it? Any time we go on holiday, it always turns itself off, and we have to fix it when we get home. Yeah. Fine. It always turns itself off. Like, literally, we No.","start_word":6,"end_word":89,"sentiment":"neutral","sentiment_score":-0.03397112339735031},{"text":"don't Definitely.","start_word":90,"end_word":91,"sentiment":"negative","sentiment_score":-0.33818909525871277},{"text":"go a single week without it breaking itself in some meaningful way or another. And so we're just always We'll reset it when we get home, but thank you for checking. Okay. But is the router switch on as of the moment, or you're not But yeah. It just it just stops working if you don't reset it for a couple days. Yeah. sure? Okay. I see. But I We did have not solved. press anything. What the router just randomly Yeah. went off. Yeah. It just turns itself off, and we haven't been home for a couple days since we're on holiday. But we've told people that this Okay. is all. Okay. Yeah. Is it okay if once we got back, we do a full power cycle with the router? Yeah. We can do that. We'll do that. I I did do that recently while with, like, tech support, and they said that we'd only need to do it every six months, but it just keeps happening. Mhmm. Okay. We're going to reboot it on our end. Then for it to take effect, you just need to unplug it for twenty minutes once you got Yeah. and One put it I back thought it in was a and little check bit more. your Internet connection. Then, yeah, I'll know this step in your account. And if the issue is still there after the power cycle, the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.","start_word":92,"end_word":352,"sentiment":"neutral","sentiment_score":-0.078718193945871},{"text":"That's good.","start_word":353,"end_word":354,"sentiment":"positive","sentiment_score":0.4341983497142792},{"text":"Normally, it does turn Okay. back on every time after we cycle it. It's just Okay. that we have to constantly cycle it, like, every two or three days to get it to work. Okay. We'll have a check on that one Yeah. as well. Okay.","start_word":355,"end_word":400,"sentiment":"neutral","sentiment_score":0.06257357448339462},{"text":"Thanks so much. Have a good Just day.","start_word":401,"end_word":408,"sentiment":"positive","sentiment_score":0.49138343334198},{"text":"give us a callback now. Okay? You're welcome. Alright. Bye.","start_word":409,"end_word":418,"sentiment":"neutral","sentiment_score":0.222986564040184},{"text":"Have a great day. Bye.","start_word":419,"end_word":423,"sentiment":"positive","sentiment_score":0.681992769241333}],"average":{"sentiment":"neutral","sentiment_score":-0.016997532884613805}}}}