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at the address, and just wanted to confirm if we have the correct address.","start":13.92,"end":22.005001,"sentiment":"neutral","sentiment_score":0.10623357285346303},{"text":"So it's Apartment A 306 Slash 40400 Duke Street, Sunshine North, Vic 3020.","start":22.625,"end":34.08,"sentiment":"neutral","sentiment_score":0.04320360290316435}],"sentiment":"neutral","sentiment_score":0.08382261799914496,"channel":0,"num_words":35,"start":13.04,"end":34.08},{"sentences":[{"text":"Yes.","start":34.59,"end":35.09,"sentiment":"neutral","sentiment_score":0.0793253481388092}],"sentiment":"neutral","sentiment_score":0.0793253481388092,"channel":1,"num_words":1,"start":34.59,"end":35.09},{"sentences":[{"text":"Okay.","start":35.9,"end":36.4,"sentiment":"neutral","sentiment_score":0.12101409584283827}],"sentiment":"neutral","sentiment_score":0.12101409584283827,"channel":0,"num_words":1,"start":35.9,"end":36.4},{"sentences":[{"text":"That's correct.","start":36.35,"end":37.17,"sentiment":"neutral","sentiment_score":0.20041842013597488}],"sentiment":"neutral","sentiment_score":0.20041842013597488,"channel":1,"num_words":2,"start":36.35,"end":37.17},{"sentences":[{"text":"That's it.","start":37.5,"end":38.06,"sentiment":"neutral","sentiment_score":0.1741214394569397},{"text":"We just wanted to confirm to make sure.","start":38.06,"end":40.239998,"sentiment":"neutral","sentiment_score":0.131814232096076},{"text":"Well,","start":40.46,"end":40.96,"sentiment":"neutral","sentiment_score":0.1444818377494812}],"sentiment":"neutral","sentiment_score":0.14065805213017898,"channel":0,"num_words":11,"start":37.5,"end":40.96},{"sentences":[{"text":"Alright.","start":40.59,"end":41.09,"sentiment":"neutral","sentiment_score":0.1912105530500412}],"sentiment":"neutral","sentiment_score":0.1912105530500412,"channel":1,"num_words":1,"start":40.59,"end":41.09},{"sentences":[{"text":"yeah.","start":41.675003,"end":41.995003,"sentiment":"neutral","sentiment_score":0.1980557143688202},{"text":"We'll update then once the activation is successful.","start":41.995003,"end":44.975002,"sentiment":"neutral","sentiment_score":0.2671697773039341}],"sentiment":"neutral","sentiment_score":0.2594904369778103,"channel":0,"num_words":9,"start":41.675003,"end":44.975002},{"sentences":[{"text":"Okay.","start":46.085003,"end":46.565002,"sentiment":"positive","sentiment_score":0.3654805123806},{"text":"Thank you.","start":46.565002,"end":47.305,"sentiment":"positive","sentiment_score":0.6334169507026672}],"sentiment":"positive","sentiment_score":0.5441048045953115,"channel":1,"num_words":3,"start":46.085003,"end":47.305},{"sentences":[{"text":"Welcome.","start":48.155003,"end":48.655003,"sentiment":"positive","sentiment_score":0.4523974061012268},{"text":"Bye for now.","start":48.795002,"end":49.775,"sentiment":"positive","sentiment_score":0.3693477710088094}],"sentiment":"positive","sentiment_score":0.39011017978191376,"channel":0,"num_words":4,"start":48.155003,"end":49.775},{"sentences":[{"text":"Bye.","start":50.085003,"end":50.585003,"sentiment":"neutral","sentiment_score":0.17332351207733154}],"sentiment":"neutral","sentiment_score":0.17332351207733154,"channel":1,"num_words":1,"start":50.085003,"end":50.585003}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen called Rachel to confirm the correct address for their service activation. Rachel confirmed the address and the representative assured her that they will update once the activation is successful. The call ended with Maureen thanking Rachel and saying goodbye."},"intents":{"segments":[{"text":"Just actually, we're currently activating the service at the address, and just wanted to confirm if we have the correct address. So it's Apartment A 306 Slash 40400 Duke Street, Sunshine North, Vic 3020.","start_word":24,"end_word":57,"intents":[{"intent":"Confirm address","confidence_score":0.76169306}]},{"text":"We'll update then once the activation is successful. Okay.","start_word":75,"end_word":83,"intents":[{"intent":"Update service","confidence_score":0.5410716}]}]},"sentiments":{"segments":[{"text":"Yes. Hello? Yes. Hello. No. Good I'm afternoon. This is Maureen from Airtel tech support. Am I speaking with Rachel? Yes. That's correct. Yeah. Just actually, we're currently activating the service at the address, and just wanted to confirm if we have the correct address. So it's Apartment A 306 Slash 40400 Duke Street, Sunshine North, Vic 3020. Yes. Okay. That's correct. That's it. We just wanted to confirm to make sure. Well, Alright. yeah. We'll update then once the activation is successful.","start_word":0,"end_word":82,"sentiment":"neutral","sentiment_score":0.1169472113251686},{"text":"Okay. Thank you. Welcome. Bye for now.","start_word":83,"end_word":89,"sentiment":"positive","sentiment_score":0.4433610141277313},{"text":"Bye.","start_word":90,"end_word":90,"sentiment":"neutral","sentiment_score":0.23064565658569336}],"average":{"sentiment":"neutral","sentiment_score":0.14552481222472735}}}}