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I just wanted to check-in because we noticed that the engine is still offline. Are you having any technical issue? Or mhmm. Okay. I see. Okay. But are you already getting a cable for that? Okay. Sure. If you're into any issues, just give us a callback so we can assist. Hello? Yeah. Yeah. Sorry. You're breaking up. Mhmm. Actually, we do have a technician to call, but there is a fee for that one. That's why we're paying first. Let me just confirm. Hang on. Hello? Yes. Hello. For technician, we have a callout fees, which is $120. That's why we're trying $120. Yeah. That's yeah. That's where yeah. That's why we're trying to do it first. Mhmm. Yeah. Because we're just calling out the technician if there's a network outage, but it's it's just regarding the setup of their router, actually. It's the customer responsibility. Yeah. Yeah. Actually, you can call her after hour support if you are into any issues or if you cannot call us within the office hour because we do have 24 customer service. 20 four hours customer service. Yeah. Okay. Yeah. Just give us a callback if you're in any issues so we can assist as ever. You want to pay for 100 call out fees? You're okay with that? I'll just confirm that first with our accounts department. Yeah. If they'll be invoicing you or once the technician is at the address. Okay. We'll give you a callback to your callback regarding it. Thank you. 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Hello. Good morning. This is Maureen from Airtel. May I speak with Caitlin?\n\nFrom Australia. Yeah. I just want am I speaking with Caitlyn Smithhurst? Yeah. I just wanted to check-in because we noticed that the engine is still offline.\n\nAre you having any technical issue? Or mhmm. Okay. I see. Okay.\n\nBut are you already getting a cable for that? Okay. Sure. If you're into any issues, just give us a callback so we can assist. Hello?\n\nYeah. Yeah. Sorry. You're breaking up. Mhmm.\n\nActually, we do have a technician to call, but there is a fee for that one. That's why we're paying first. Let me just confirm. Hang on. Hello?\n\nYes. Hello. For technician, we have a callout fees, which is $120. That's why we're trying $120. Yeah.\n\nThat's yeah. That's where yeah. That's why we're trying to do it first. Mhmm. Yeah.\n\nBecause we're just calling out the technician if there's a network outage, but it's it's just regarding the setup of their router, actually. 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From where? Sorry? Yep. Yes.\n\nYou are. Yep. Yeah. So we've gotta get we've gotta get a k yeah. So we've gotta get a cable.\n\nSo that's why we haven't set it up. One of the old frame cables, we haven't set it up yet. Yeah. We're gonna get one. Yeah.\n\nCan you hear me? Yeah. That's what I said too. Is there any chance that we can get maintenance to come out and have a look? Because we think it's the outlet.\n\nYeah. How much is the base of that one? Hello? How much? Oh, okay.\n\nYeah. I think the 400 and 20. I was like, no. Yeah. Look.\n\nI think we're gonna need to have someone come out and have a look, honestly. No. I think she's yeah. No. My partner's pretty Chloe, and he seems to think that we're gonna need a technician to come out and have a look.\n\nSo Yeah. Okay. Yeah. Sure. Yeah.\n\nYeah. Look. Are we able to get that technician out? Or yeah. Yeah.\n\nLook. Oh, yeah. Does that does that come on do I pay that now, or does that come like, how how do you fix that? 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I thought she said 400","paragraphs":[{"sentences":[{"text":"Hello?","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.029480135068297383},{"text":"From where?","start":8.639999,"end":9.36,"sentiment":"neutral","sentiment_score":0.009889824781566858},{"text":"Sorry?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.008193372748792171},{"text":"Yep.","start":15.235,"end":15.735,"sentiment":"neutral","sentiment_score":0.04700333997607231},{"text":"Yes.","start":18.675,"end":18.994999,"sentiment":"neutral","sentiment_score":0.07033295929431915}],"sentiment":"neutral","sentiment_score":0.02913157610843579,"num_words":6,"start":7.9199996,"end":18.994999},{"sentences":[{"text":"You 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Hello. Good morning. This is Maureen from Airtel. May I speak with Caitlin?\n\nChannel 1: Hello? From where? Sorry?\n\nChannel 0: From Australia.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I just want am I speaking with Caitlyn Smithhurst?\n\nChannel 1: Yes. You are. Yep.\n\nChannel 0: Yeah. I just wanted to check-in because we noticed that the engine is still offline. Are\n\nChannel 1: Yeah.\n\nChannel 0: you having\n\nChannel 1: So we've\n\nChannel 0: any\n\nChannel 1: gotta\n\nChannel 0: technical\n\nChannel 1: get we've gotta\n\nChannel 0: issue?\n\nChannel 1: get a k\n\nChannel 0: Or\n\nChannel 1: yeah. So we've gotta get a cable.\n\nChannel 0: mhmm. Okay.\n\nChannel 1: So that's\n\nChannel 0: I see.\n\nChannel 1: why we haven't set it up. One of the old frame cables, we haven't set it up yet.\n\nChannel 0: Okay. But are you already getting a cable for that?\n\nChannel 1: Yeah. We're gonna get one. Yeah.\n\nChannel 0: Okay. Sure. If you're into any issues, just give us a callback so we can assist. Hello?\n\nChannel 1: Can you hear me?\n\nChannel 0: Yeah. Yeah. Sorry. You're breaking up.\n\nChannel 1: Yeah. That's what I said\n\nChannel 0: Mhmm.\n\nChannel 1: too. Is there any chance that we can get maintenance to come out and have a look? Because we think it's the outlet.\n\nChannel 0: Actually, we do have a technician\n\nChannel 1: Yeah.\n\nChannel 0: to call, but there is a fee for that one. That's\n\nChannel 1: How much\n\nChannel 0: why\n\nChannel 1: is\n\nChannel 0: we're\n\nChannel 1: the base\n\nChannel 0: paying\n\nChannel 1: of that\n\nChannel 0: first.\n\nChannel 1: one?\n\nChannel 0: Let me just confirm. Hang on. Hello? Yes. Hello.\n\nFor\n\nChannel 1: Hello?\n\nChannel 0: technician, we have a callout fees, which is $120.\n\nChannel 1: How\n\nChannel 0: That's\n\nChannel 1: much?\n\nChannel 0: why we're trying $120.\n\nChannel 1: Oh, okay. Yeah. I think the 400\n\nChannel 0: Yeah.\n\nChannel 1: and 20.\n\nChannel 0: That's\n\nChannel 1: I was\n\nChannel 0: yeah.\n\nChannel 1: like,\n\nChannel 0: That's\n\nChannel 1: no.\n\nChannel 0: where yeah. That's why we're trying to\n\nChannel 1: Yeah. Look. I think we're\n\nChannel 0: do\n\nChannel 1: gonna\n\nChannel 0: it\n\nChannel 1: need\n\nChannel 0: first.\n\nChannel 1: to have someone come out and have a look, honestly.\n\nChannel 0: Mhmm. Yeah. Because we're just calling out the technician if there's a network outage, but it's it's just regarding the setup of their router, actually. It's\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: I think\n\nChannel 0: customer\n\nChannel 1: she's yeah. No. My partner's pretty Chloe, and he seems to think that we're gonna need a technician to come out and have a look. So\n\nChannel 0: responsibility. Yeah. Yeah. Actually, you can call her after hour support if you are into any issues or if you cannot call us within the office hour because\n\nChannel 1: Yeah.\n\nChannel 0: we do\n\nChannel 1: Okay.\n\nChannel 0: have 24 customer\n\nChannel 1: Yeah.\n\nChannel 0: service. 20\n\nChannel 1: Sure.\n\nChannel 0: four hours customer service. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Yeah. Just give us a callback if you're in any issues so we can assist as ever.\n\nChannel 1: Yeah. Look. Are we able to get that technician out? Or\n\nChannel 0: You want to pay for\n\nChannel 1: yeah.\n\nChannel 0: 100 call out fees? You're okay\n\nChannel 1: Yeah.\n\nChannel 0: with\n\nChannel 1: Look.\n\nChannel 0: that?\n\nChannel 1: Oh, yeah. Does that does that come on do I pay that now, or does that come like, how how do you fix that?\n\nChannel 0: I'll just confirm that first\n\nChannel 1: Only\n\nChannel 0: with\n\nChannel 1: a\n\nChannel 0: our\n\nChannel 1: 100\n\nChannel 0: accounts\n\nChannel 1: and 20.\n\nChannel 0: department. Yeah. If they'll be invoicing you or once the technician is at the address.\n\nChannel 1: Yeah. That'd be perfect. Thank you.\n\nChannel 0: Okay. We'll give you a callback to your\n\nChannel 1: Alright.\n\nChannel 0: callback\n\nChannel 1: Perfect.\n\nChannel 0: regarding it.\n\nChannel 1: Perfect.\n\nChannel 0: Thank\n\nChannel 1: Thank you\n\nChannel 0: you.\n\nChannel 1: very\n\nChannel 0: Bye.\n\nChannel 1: much. Thank you. Have a great day. I thought she said 400","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.1318540722131729},{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.1948663294315338},{"text":"Good morning.","start":3.6799998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.420522004365921},{"text":"This is Maureen from Airtel.","start":4.3199997,"end":6.42,"sentiment":"neutral","sentiment_score":0.3084691047668457},{"text":"May I speak with Caitlin?","start":6.72,"end":8.18,"sentiment":"neutral","sentiment_score":0.19128431379795074}],"sentiment":"neutral","sentiment_score":0.2618951073714665,"channel":0,"num_words":14,"start":2.8799999,"end":8.18},{"sentences":[{"text":"Hello?","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.029480135068297383},{"text":"From 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The representative informs Caitlin that they need to get a cable and offers to have a technician come out to assist with the setup of her router. Caitlin asks about the cost of the technician and the representative explains that there is a fee of $120. The representative also mentions that they will call Caitlin back if she is experiencing any issues and that she can call for a callback if needed."},"intents":{"segments":[{"text":"I just wanted to check-in because we noticed that the engine is still offline. Are Yeah.","start_word":36,"end_word":51,"intents":[{"intent":"Check-in","confidence_score":0.2171333}]},{"text":"So we've gotta get a cable. mhmm. Okay.","start_word":68,"end_word":75,"intents":[{"intent":"Get cable","confidence_score":0.3440481}]},{"text":"If you're into any issues, just give us a callback so we can assist. Hello?","start_word":116,"end_word":130,"intents":[{"intent":"Assist","confidence_score":0.30904332}]},{"text":"to call, but there is a fee for that one. That's How much why is we're the base paying of that first. one? Let me just confirm. Hang on. Hello? Yes. Hello. For Hello? technician, we have a callout fees, which is $120. How That's much?","start_word":177,"end_word":222,"intents":[{"intent":"Confirm fee","confidence_score":0.25614062}]},{"text":"I think we're do gonna it need first. to have someone come out and have a look, honestly. Mhmm.","start_word":253,"end_word":271,"intents":[{"intent":"Request call out","confidence_score":0.000022451759}]},{"text":"I think we're do gonna it need first. to have someone come out and have a look, honestly. Mhmm. Yeah.","start_word":253,"end_word":272,"intents":[{"intent":"Request technician visit","confidence_score":0.27599576}]},{"text":"Does that does that come on do I pay that now, or does that come like, how how do you fix that? I'll just confirm that first Only with a our 100 accounts and 20. department. Yeah. If they'll be invoicing you or once the technician is at the address. Yeah.","start_word":420,"end_word":470,"intents":[{"intent":"Confirm billing","confidence_score":0.03244236}]},{"text":"We'll give you a callback to your Alright. callback Perfect. regarding it. Perfect.","start_word":477,"end_word":489,"intents":[{"intent":"Provide callback","confidence_score":0.40002808}]}]},"sentiments":{"segments":[{"text":"Yes. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.16336020827293396},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.4175834655761719},{"text":"This is Maureen from Airtel. May I speak with Caitlin? Hello? From where? Sorry? From Australia. Yep. Yeah. I just want am I speaking with Caitlyn Smithhurst? Yes. You are. Yep. Yeah. I just wanted to check-in because we noticed that the engine is still offline. Are Yeah. you having So we've any gotta technical get we've gotta issue? get a k Or yeah. So we've gotta get a cable. mhmm. Okay. So that's I see. why we haven't set it up. One of the old frame cables, we haven't set it up yet. Okay. But are you already getting a cable for that? Yeah. We're gonna get one. Yeah. Okay. Sure. If you're into any issues, just give us a callback so we can assist. Hello? Can you hear me? Yeah. Yeah. Sorry. You're breaking up. Yeah. That's what I said Mhmm. too. Is there any chance that we can get maintenance to come out and have a look? Because we think it's the outlet. Actually, we do have a technician Yeah. to call, but there is a fee for that one. That's How much why is we're the base paying of that first. one? Let me just confirm. Hang on. Hello? Yes. Hello. For Hello? technician, we have a callout fees, which is $120. How That's much? why we're trying $120. Oh, okay. Yeah. I think the 400 Yeah. and 20. That's I was yeah. like, That's no. where yeah. That's why we're trying to Yeah. Look. I think we're do gonna it need first. to have someone come out and have a look, honestly. Mhmm. Yeah. Because we're just calling out the technician if there's a network outage, but it's it's just regarding the setup of their router, actually. It's No. the I think customer she's yeah. No. My partner's pretty Chloe, and he seems to think that we're gonna need a technician to come out and have a look. So responsibility. Yeah. Yeah. Actually, you can call her after hour support if you are into any issues or if you cannot call us within the office hour because Yeah. we do Okay. have 24 customer Yeah. service. 20 Sure. four hours customer service. Yeah. Yeah. Okay. Yeah. Just give us a callback if you're in any issues so we can assist as ever. Yeah. Look. Are we able to get that technician out? Or You want to pay for yeah. 100 call out fees? You're okay Yeah. with Look. that? Oh, yeah. Does that does that come on do I pay that now, or does that come like, how how do you fix that? I'll just confirm that first Only with a our 100 accounts and 20. department. Yeah. 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