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Take care.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.42,"sentiment":"neutral","sentiment_score":0.010371205796088492},{"text":"I'll see if this person is available.","start":2.56,"end":4.34,"sentiment":"neutral","sentiment_score":0.021888548774378642}],"sentiment":"neutral","sentiment_score":0.016129877285233567,"channel":1,"num_words":14,"start":0.24,"end":4.34},{"sentences":[{"text":"Abby from TechnoWand.","start":7.04,"end":8.26,"sentiment":"neutral","sentiment_score":0.08744922280311584}],"sentiment":"neutral","sentiment_score":0.08744922280311584,"channel":0,"num_words":3,"start":7.04,"end":8.26},{"sentences":[{"text":"Thanks, Abby.","start":15.245,"end":16.145,"sentiment":"positive","sentiment_score":0.5533645153045654},{"text":"Please stay on the line.","start":16.365,"end":17.985,"sentiment":"neutral","sentiment_score":0.27173776030540464},{"text":"Good 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Kate is unable to speak at the moment due to being in the middle of work, so Abby promises to call again at a later time."},"intents":{"segments":[{"text":"I'll see if this person is available. Abby from TechnoWand.","start_word":7,"end_word":16,"intents":[{"intent":"Check availability","confidence_score":0.5076012}]},{"text":"I wanted to reach out, ma'am, to check if you are already open or up for an IT review.","start_word":40,"end_word":58,"intents":[{"intent":"Schedule it review","confidence_score":0.2848852}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.03850672394037247},{"text":"Thanks, Abby.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.5412445664405823},{"text":"Please stay on the line. Good afternoon. Kate speaking. Hi, ma'am. Good afternoon. This is Abby from TechnoWands in Springfield, Brisbane. I wanted to reach out, ma'am, to check if you are already open or up for an IT review. No.","start_word":19,"end_word":59,"sentiment":"neutral","sentiment_score":0.18278026580810547},{"text":"I'm sorry. I'm in the Like middle of work at the moment. I can't speak at the moment.","start_word":60,"end_word":77,"sentiment":"negative","sentiment_score":-0.3374122381210327},{"text":"So yep. alright. Thank you. Can I'm I call I'm you good. Thanks. No. Not you at the moment. back? Thank you. Take care.","start_word":78,"end_word":101,"sentiment":"neutral","sentiment_score":0.042876385152339935}],"average":{"sentiment":"neutral","sentiment_score":0.04771884576773938}}}}