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So I'm just ringing up regarding your September invoice as we tried processing the payment on your safeguard. However, the payment was declined. I'm just ringing up if anything that you need further assistance updating your card on your account. I'll be more than happy to Yeah. Sure. Let me just go ahead and pull up pull it up here. Give me one second. Alright. Could you provide me your credit card number, please? I'm sorry? Oh, sure. If it's a bank account, you can provide me your bank account number, please. Sorry. It's 0 mhmm. Okay. Five 55. Mhmm. 157. Thank you so much. For the bank account number, I have 012055. Correct? Yeah. Sorry. There's the number. 012055. For the account number, it's 157. How about the account name, please? Thank you. I have 157302699. Got it. Okay. Just give me one second. And is it your check account or savings or savings? Okay. Do you only need to save this bank account on your account so that we can automatically process it on the next month payments? 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Hi. Good afternoon. My name is Mary, and I'm calling from Airtel. Am I speaking with Natalie?\n\nYeah. Thank you so much, Natalie. So I'm just ringing up regarding your September invoice as we tried processing the payment on your safeguard. However, the payment was declined. I'm just ringing up if anything that you need further assistance updating your card on your account.\n\nI'll be more than happy to Yeah. Sure. Let me just go ahead and pull up pull it up here. Give me one second. Alright.\n\nCould you provide me your credit card number, please? I'm sorry? Oh, sure. If it's a bank account, you can provide me your bank account number, please. Sorry.\n\nIt's 0 mhmm. Okay. Five 55. Mhmm. 157.\n\nThank you so much. For the bank account number, I have 012055. Correct? Yeah. Sorry.\n\nThere's the number. 012055. For the account number, it's 157. How about the account name, please? Thank you.\n\nI have 157302699. Got it. Okay. Just give me one second. And is it your check account or savings or savings?\n\nOkay. Do you only need to save this bank account on your account so that we can automatically process it on the next month payments? Okay. Yes. I've tried processing it and still I mean, it's now pending.\n\nIf you run into any problem with this payment, we'll contact you again soon. Okay? Thank you so much, Natalie, and enjoy the rest of your day. 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Brent speaking. Yeah. Please. Can we go with the bank account?\n\nCan we just update the bank account instead of credit card? Yeah. 01 2055. Zero 1 20 555. And the account number 157.\n\nIt's a BSB number. No. Wi Fi 7302699. Yeah. And my name, bank account.\n\nI'm not sure. Just the the everyday account. Please. And remove the private phone. I'm not sure what what the story of this account.\n\nHold on. Nope. No no problems at all. You too. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.01598791405558586},{"text":"Brent speaking.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.01224964065477252},{"text":"Yeah.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.0670170858502388},{"text":"Please.","start":28.42,"end":28.92,"sentiment":"neutral","sentiment_score":0.2910684645175934},{"text":"Can we go with the bank account?","start":59.129997,"end":62.67,"sentiment":"neutral","sentiment_score":-0.01029033213853836}],"sentiment":"neutral","sentiment_score":0.027211701730266213,"num_words":12,"start":0.08,"end":62.67},{"sentences":[{"text":"Can we just update the bank account instead of credit card?","start":65.85,"end":69.075,"sentiment":"neutral","sentiment_score":-0.022818960672752422},{"text":"Yeah.","start":75.395,"end":75.895,"sentiment":"neutral","sentiment_score":0.002118876203894615},{"text":"01 2055.","start":76.515,"end":79.81499,"sentiment":"neutral","sentiment_score":-0.0018857135437428951},{"text":"Zero 1 20 555.","start":84.520004,"end":90.3,"sentiment":"neutral","sentiment_score":-0.008969573042122647},{"text":"And the account number 157.","start":94.04,"end":96.3,"sentiment":"neutral","sentiment_score":-0.00391579270362854}],"sentiment":"neutral","sentiment_score":-0.0133964510421957,"num_words":23,"start":65.85,"end":96.3},{"sentences":[{"text":"It's a BSB number.","start":106.34499,"end":107.965,"sentiment":"neutral","sentiment_score":-0.006247350014746189},{"text":"No.","start":117.399994,"end":117.64,"sentiment":"neutral","sentiment_score":-0.017130978405475616},{"text":"Wi Fi 7302699.","start":117.64,"end":121.579994,"sentiment":"neutral","sentiment_score":-0.007635985811551412},{"text":"Yeah.","start":128.615,"end":129.115,"sentiment":"neutral","sentiment_score":0.011094842106103895},{"text":"And my name, bank account.","start":129.495,"end":131.355,"sentiment":"neutral","sentiment_score":0.006868821755051613}],"sentiment":"neutral","sentiment_score":-0.001399241786982332,"num_words":14,"start":106.34499,"end":131.355},{"sentences":[{"text":"I'm not sure.","start":157.55501,"end":158.355,"sentiment":"neutral","sentiment_score":-0.07012926042079926},{"text":"Just the the everyday account.","start":158.355,"end":160.455,"sentiment":"neutral","sentiment_score":-0.053077349066734315},{"text":"Please.","start":171.45,"end":171.77,"sentiment":"neutral","sentiment_score":-0.07378020137548447},{"text":"And remove the private phone.","start":171.77,"end":173.37,"sentiment":"neutral","sentiment_score":-0.10510356277227402},{"text":"I'm not sure what what the story of this account.","start":173.37,"end":175.55,"sentiment":"neutral","sentiment_score":-0.2213637799024582}],"sentiment":"neutral","sentiment_score":-0.1370295975357294,"num_words":24,"start":157.55501,"end":175.55},{"sentences":[{"text":"Hold on.","start":252.45999,"end":253.28,"sentiment":"neutral","sentiment_score":-0.037493147887289524},{"text":"Nope.","start":264.035,"end":264.355,"sentiment":"neutral","sentiment_score":0.042392101138830185},{"text":"No no problems at all.","start":264.355,"end":265.73502,"sentiment":"neutral","sentiment_score":0.15308358669281005},{"text":"You too.","start":269.315,"end":269.715,"sentiment":"neutral","sentiment_score":0.127225361764431},{"text":"See you.","start":269.715,"end":270.115,"sentiment":"neutral","sentiment_score":0.1188366450369358}],"sentiment":"neutral","sentiment_score":0.10207897936925292,"num_words":12,"start":252.45999,"end":270.115},{"sentences":[{"text":"Bye.","start":270.115,"end":270.615,"sentiment":"neutral","sentiment_score":0.0560951791703701}],"sentiment":"neutral","sentiment_score":0.0560951791703701,"num_words":1,"start":270.115,"end":270.615}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello.\n\nChannel 0: Hello?\n\nChannel 1: Brent speaking.\n\nChannel 0: Hi. Good afternoon. My name is Mary, and I'm calling from Airtel. Am I speaking with Natalie?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Thank you so much, Natalie. So I'm just ringing up regarding your September invoice as we tried processing the payment on your safeguard. However, the payment was declined. I'm just ringing up if anything that you need further assistance updating your card on your account.\n\nI'll be more than happy to\n\nChannel 1: Please.\n\nChannel 0: Yeah. Sure. Let me just go ahead and pull up pull it up here. Give me one second. Alright.\n\nCould you provide me your credit card number, please?\n\nChannel 1: Can we go with the bank account?\n\nChannel 0: I'm sorry?\n\nChannel 1: Can we just update the bank account instead of credit card?\n\nChannel 0: Oh, sure. If it's a bank account, you can provide me your bank account number,\n\nChannel 1: Yeah. 01\n\nChannel 0: please.\n\nChannel 1: 2055.\n\nChannel 0: Sorry. It's 0\n\nChannel 1: Zero 1\n\nChannel 0: mhmm.\n\nChannel 1: 20\n\nChannel 0: Okay.\n\nChannel 1: 555.\n\nChannel 0: Five 55. Mhmm.\n\nChannel 1: And the account number 157.\n\nChannel 0: 157. Thank you so much. For the bank account number, I have 012055. Correct?\n\nChannel 1: It's a BSB number.\n\nChannel 0: Yeah. Sorry. There's the number. 012055. For the account number, it's 157.\n\nHow about the account name, please?\n\nChannel 1: No. Wi Fi 7302699.\n\nChannel 0: Thank you. I have 157302699.\n\nChannel 1: Yeah. And my\n\nChannel 0: Got\n\nChannel 1: name,\n\nChannel 0: it.\n\nChannel 1: bank account.\n\nChannel 0: Okay. Just give me one second. And is it your check account or savings or savings?\n\nChannel 1: I'm not sure. Just the the everyday account.\n\nChannel 0: Okay. Do you only need to save this bank account on your account so that we can automatically process it on the next month payments?\n\nChannel 1: Please. And remove the private phone. I'm not sure what what the story of this account.\n\nChannel 0: Okay.\n\nChannel 1: Hold on.\n\nChannel 0: Yes. I've tried processing it and still I mean, it's now pending. If you run into any problem with this payment, we'll contact you again soon. Okay?\n\nChannel 1: Nope. No no problems at all.\n\nChannel 0: Thank you so much, Natalie, and enjoy the rest of your day. Goodbye for now.\n\nChannel 1: You too. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.01598791405558586}],"sentiment":"neutral","sentiment_score":0.01598791405558586,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.013710850849747658}],"sentiment":"neutral","sentiment_score":0.013710850849747658,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Brent speaking.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.01224964065477252}],"sentiment":"neutral","sentiment_score":0.01224964065477252,"channel":1,"num_words":2,"start":2.3999999,"end":3.1399999},{"sentences":[{"text":"Hi.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.11797374486923218},{"text":"Good afternoon.","start":4.56,"end":5.12,"sentiment":"neutral","sentiment_score":0.23739535361528397},{"text":"My name is Mary, and I'm 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012055.","start":101.35,"end":105.355,"sentiment":"neutral","sentiment_score":0.028173100668936968},{"text":"Correct?","start":105.355,"end":105.855,"sentiment":"neutral","sentiment_score":0.016036000102758408}],"sentiment":"neutral","sentiment_score":0.056731865009559054,"channel":0,"num_words":14,"start":99.909996,"end":105.855},{"sentences":[{"text":"It's a BSB number.","start":106.34499,"end":107.965,"sentiment":"neutral","sentiment_score":-0.006247350014746189}],"sentiment":"neutral","sentiment_score":-0.006247350014746189,"channel":1,"num_words":4,"start":106.34499,"end":107.965},{"sentences":[{"text":"Yeah.","start":108.795,"end":109.295,"sentiment":"neutral","sentiment_score":-0.006974848918616772},{"text":"Sorry.","start":109.355,"end":109.755,"sentiment":"neutral","sentiment_score":-0.02372772805392742},{"text":"There's the 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pending.","start":255.35501,"end":258.95502,"sentiment":"neutral","sentiment_score":-0.08656362308697267},{"text":"If you run into any problem with this payment, we'll contact you again soon.","start":258.95502,"end":263.91,"sentiment":"neutral","sentiment_score":-0.11966373984302793},{"text":"Okay?","start":263.91,"end":264.41,"sentiment":"neutral","sentiment_score":-0.008024487644433975}],"sentiment":"neutral","sentiment_score":-0.09798538705541028,"channel":0,"num_words":27,"start":253.91501,"end":264.41},{"sentences":[{"text":"Nope.","start":264.035,"end":264.355,"sentiment":"neutral","sentiment_score":0.042392101138830185},{"text":"No no problems at all.","start":264.355,"end":265.73502,"sentiment":"neutral","sentiment_score":0.15308358669281005}],"sentiment":"neutral","sentiment_score":0.13463500576714674,"channel":1,"num_words":6,"start":264.035,"end":265.73502},{"sentences":[{"text":"Thank you so much, Natalie, and enjoy the rest of your day.","start":265.99002,"end":268.39,"sentiment":"positive","sentiment_score":0.5479186028242111},{"text":"Goodbye for now.","start":268.39,"end":269.45,"sentiment":"neutral","sentiment_score":0.1299818456172943}],"sentiment":"positive","sentiment_score":0.46433125138282777,"channel":0,"num_words":15,"start":265.99002,"end":269.45},{"sentences":[{"text":"You too.","start":269.315,"end":269.715,"sentiment":"neutral","sentiment_score":0.127225361764431},{"text":"See you.","start":269.715,"end":270.115,"sentiment":"neutral","sentiment_score":0.1188366450369358},{"text":"Bye.","start":270.115,"end":270.615,"sentiment":"neutral","sentiment_score":0.0560951791703701}],"sentiment":"neutral","sentiment_score":0.10964383855462075,"channel":1,"num_words":5,"start":269.315,"end":270.615}]},"summary":{"result":"success","short":"Mary from Airtel calls Natalie regarding her invoice and explains that the payment was declined. She asks Natalie to update her card and provides her credit card and bank account information. They discuss updating the account name and removing the private phone. Natalie confirms the information and the call ends."},"intents":{"segments":[{"text":"I'm just ringing up if anything that you need further assistance updating your card on your account.","start_word":51,"end_word":67,"intents":[{"intent":"Update card","confidence_score":0.35906777}]},{"text":"Can we go with the bank account? I'm sorry? Can we just update the bank account instead of credit card? Oh, sure.","start_word":103,"end_word":124,"intents":[{"intent":"Update bank account","confidence_score":0.013604647}]}]},"sentiments":{"segments":[{"text":"Hello. Hello? Brent speaking. Hi. Good afternoon. My name is Mary, and I'm calling from Airtel. Am I speaking with Natalie? Yeah. Yeah.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.0985659807920456},{"text":"Thank you so much, Natalie.","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.46972134709358215},{"text":"So I'm just ringing up regarding your September invoice as we tried processing the payment on your safeguard. However, the payment was declined. I'm just ringing up if anything that you need further assistance updating your card on your account.","start_word":28,"end_word":67,"sentiment":"neutral","sentiment_score":0.0357712022960186},{"text":"I'll be more than happy to Please.","start_word":68,"end_word":74,"sentiment":"positive","sentiment_score":0.4682558476924896},{"text":"Yeah. Sure. Let me just go ahead and pull up pull it up here. Give me one second. Alright. Could you provide me your credit card number, please? Can we go with the bank account? I'm sorry? Can we just update the bank account instead of credit card? Oh, sure. If it's a bank account, you can provide me your bank account number, Yeah. 01 please. 2055. Sorry. It's 0 Zero 1 mhmm. 20 Okay. 555. Five 55. Mhmm. And the account number 157. 157. Thank you so much. For the bank account number, I have 012055. Correct? It's a BSB number. Yeah. Sorry. There's the number. 012055. For the account number, it's 157. How about the account name, please? No. Wi Fi 7302699. Thank you. I have 157302699. Yeah. And my Got name, it. bank account. Okay. Just give me one second. And is it your check account or savings or savings? I'm not sure. Just the the everyday account. Okay. Do you only need to save this bank account on your account so that we can automatically process it on the next month payments? Please. And remove the private phone. I'm not sure what what the story of this account. Okay. Hold on. Yes. I've tried processing it and still I mean, it's now pending. If you run into any problem with this payment, we'll contact you again soon. Okay? Nope. No no problems at all.","start_word":75,"end_word":312,"sentiment":"neutral","sentiment_score":-0.015037181787192822},{"text":"Thank you so much, Natalie, and enjoy the rest of your day.","start_word":313,"end_word":324,"sentiment":"positive","sentiment_score":0.5492935180664062},{"text":"Goodbye for now. You too. See you. Bye.","start_word":325,"end_word":332,"sentiment":"neutral","sentiment_score":0.1171431764960289}],"average":{"sentiment":"neutral","sentiment_score":0.036808977301883115}}}}