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I am. So I am using the Airtel SIM, international roaming SIM. So last couple of last two weeks, they're showing no service. Like, actually, they have the validity for up to next May. Yeah. Oh, you say Airtel India. Oh, okay. Oh, okay. No problem. Thanks. Thank you. You too. Yeah. Bye 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I am. So I am using the Airtel SIM, international roaming SIM. So last couple of last two weeks, they're showing no service. Like, actually, they have the validity for up to next May.\n\nYeah. Oh, you say Airtel India. Oh, okay. Oh, okay. No problem.\n\nThanks. Thank you. You too. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":0.02132626809179783},{"text":"I am.","start":6.0,"end":6.66,"sentiment":"neutral","sentiment_score":0.01970741432160139},{"text":"So I am using the Airtel SIM, international roaming SIM.","start":7.7599998,"end":13.219999,"sentiment":"neutral","sentiment_score":0.018075740477070213},{"text":"So last couple of last two weeks, they're showing no service.","start":16.715,"end":20.494999,"sentiment":"neutral","sentiment_score":-0.20987072045152838},{"text":"Like, actually, they have the validity for up to next May.","start":20.635,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.13274516571651807}],"sentiment":"neutral","sentiment_score":-0.10077932132408023,"num_words":35,"start":5.6,"end":24.814999},{"sentences":[{"text":"Yeah.","start":25.595,"end":26.095,"sentiment":"neutral","sentiment_score":-0.03799297660589218},{"text":"Oh, you say Airtel India.","start":35.22,"end":36.68,"sentiment":"neutral","sentiment_score":-0.04492667838931084},{"text":"Oh, okay.","start":49.535,"end":50.434998,"sentiment":"neutral","sentiment_score":0.02969553880393505},{"text":"Oh, okay.","start":62.57,"end":63.29,"sentiment":"neutral","sentiment_score":0.15052416175603867},{"text":"No problem.","start":63.29,"end":64.09,"sentiment":"neutral","sentiment_score":0.3264300525188446}],"sentiment":"neutral","sentiment_score":0.06255609480043252,"num_words":12,"start":25.595,"end":64.09},{"sentences":[{"text":"Thanks.","start":64.09,"end":64.59,"sentiment":"positive","sentiment_score":0.4427301585674286},{"text":"Thank you.","start":66.17,"end":66.99,"sentiment":"positive","sentiment_score":0.5473664999008179},{"text":"You too.","start":67.13,"end":67.69,"sentiment":"neutral","sentiment_score":0.1452844738960266},{"text":"Yeah.","start":67.69,"end":67.93,"sentiment":"neutral","sentiment_score":0.10416029393672945},{"text":"Bye bye.","start":67.93,"end":68.59,"sentiment":"neutral","sentiment_score":0.08165831491351128}],"sentiment":"neutral","sentiment_score":0.2619386287406087,"num_words":8,"start":64.09,"end":68.59}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi. I am. So I am using the Airtel SIM, international roaming SIM.\n\nChannel 0: Mhmm.\n\nChannel 1: So last couple of last two weeks, they're showing no service. Like, actually, they have the validity for up to next May. Yeah.\n\nChannel 0: Mhmm. If I may ask if the phone number was purchased from Airtel India or Airtel Australia.\n\nChannel 1: Oh, you say Airtel India.\n\nChannel 0: If that's the case, then we advise you to please contact Airtel India directly as we run it's a different business, and we only cater Airtel Australia customers.\n\nChannel 1: Oh, okay.\n\nChannel 0: For you to yeah. No worries. But you can also check on the Google or third party sites wherein you could also locate their customer service number. I'm sure they'll be great of help regarding your concern. Alright?\n\nChannel 1: Oh, okay. No problem. Thanks.\n\nChannel 0: Thank you. Have\n\nChannel 1: Thank\n\nChannel 0: a great\n\nChannel 1: you.\n\nChannel 0: day. Goodbye.\n\nChannel 1: You too. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"You've reached Airtel.","start":1.4399999,"end":2.48,"sentiment":"neutral","sentiment_score":0.03004436194896698},{"text":"My name is Mary.","start":2.48,"end":3.36,"sentiment":"neutral","sentiment_score":0.04581667296588421},{"text":"May I have your name, please?","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":0.030078900357087452}],"sentiment":"neutral","sentiment_score":0.03491332152715096,"channel":0,"num_words":13,"start":1.4399999,"end":4.58},{"sentences":[{"text":"Hi.","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":0.02132626809179783},{"text":"I am.","start":6.0,"end":6.66,"sentiment":"neutral","sentiment_score":0.01970741432160139},{"text":"So I am using the Airtel SIM, international roaming 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The agent advises the customer to contact Airtel India directly and provides them with the customer service number. The agent also suggests checking on the Google or third party sites for further assistance."},"intents":{"segments":[{"text":"Oh, you say Airtel India. If that's the case, then we advise you to please contact Airtel India directly as we run it's a different business, and we only cater Airtel Australia customers. Oh, okay.","start_word":67,"end_word":101,"intents":[{"intent":"Contact airtel india","confidence_score":0.028745152}]},{"text":"But you can also check on the Google or third party sites wherein you could also locate their customer service number. I'm sure they'll be great of help regarding your concern. Alright? Oh, okay.","start_word":108,"end_word":141,"intents":[{"intent":"Provide customer service number","confidence_score":0.1316655}]},{"text":"I'm sure they'll be great of help regarding your concern. Alright? 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Oh, okay.","start_word":0,"end_word":141,"sentiment":"neutral","sentiment_score":0.005331886932253838},{"text":"No problem. Thanks. Thank you. Have Thank a great you. day.","start_word":142,"end_word":152,"sentiment":"positive","sentiment_score":0.4633352756500244},{"text":"Goodbye. You too. Yeah. Bye bye.","start_word":153,"end_word":158,"sentiment":"neutral","sentiment_score":0.1420104056596756}],"average":{"sentiment":"neutral","sentiment_score":0.04714031877188847}}}}