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How are you? Very good. Actually, my concern is regarding I forgot my physical SIM in India, but now I'm in Australia. I just wanted that same number in converting the ECM.\n\nHow can I do that? Okay. Have you got any number? Okay. Yeah.\n\nThat's alright. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":6.3199997,"end":6.96,"sentiment":"neutral","sentiment_score":0.2919538915157318},{"text":"How are you?","start":6.96,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.25709277888139087},{"text":"Very good.","start":10.8,"end":11.28,"sentiment":"positive","sentiment_score":0.416657030582428},{"text":"Actually, my concern is regarding I forgot my physical SIM in India, but now I'm in Australia.","start":11.28,"end":19.755,"sentiment":"neutral","sentiment_score":-0.03417621503638871},{"text":"I just wanted that same number in converting the ECM.","start":20.055,"end":23.675,"sentiment":"neutral","sentiment_score":-0.02823827723041177}],"sentiment":"neutral","sentiment_score":0.03897416920346372,"num_words":34,"start":6.3199997,"end":23.675},{"sentences":[{"text":"How can I do that?","start":24.215,"end":25.435,"sentiment":"neutral","sentiment_score":-0.026369885727763175},{"text":"Okay.","start":49.364998,"end":49.864998,"sentiment":"neutral","sentiment_score":-0.04792433977127075},{"text":"Have you got any number?","start":50.885002,"end":52.105,"sentiment":"neutral","sentiment_score":-0.03850332535803318},{"text":"Okay.","start":58.39,"end":58.71,"sentiment":"neutral","sentiment_score":-0.022500451654195786},{"text":"Yeah.","start":58.71,"end":58.95,"sentiment":"neutral","sentiment_score":0.01098150946199894}],"sentiment":"neutral","sentiment_score":-0.029523795184034567,"num_words":13,"start":24.215,"end":58.95},{"sentences":[{"text":"That's alright.","start":58.95,"end":59.43,"sentiment":"neutral","sentiment_score":0.06395554915070534},{"text":"Thank you.","start":59.43,"end":60.25,"sentiment":"neutral","sentiment_score":0.23460690677165985},{"text":"You too.","start":62.63,"end":63.190002,"sentiment":"neutral","sentiment_score":0.1438603475689888},{"text":"Bye.","start":63.190002,"end":63.690002,"sentiment":"neutral","sentiment_score":0.06404246389865875}],"sentiment":"neutral","sentiment_score":0.1355554386973381,"num_words":7,"start":58.95,"end":63.690002}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Tel account. How may I help you today?\n\nChannel 1: Good afternoon. How are you?\n\nChannel 0: I'm good. How about yourself?\n\nChannel 1: Very good. Actually, my concern is regarding I forgot my physical SIM in India, but now I'm in Australia. I just wanted that same number in converting the ECM. How can I do\n\nChannel 0: Mhmm.\n\nChannel 1: that?\n\nChannel 0: Oh, we appreciate your call. However, you have reached a wrong number because this is Airtel Australia. We only provide Internet services and a mobile plan services. We don't cater any other phone number. So about your Indian phone number, you still needs to contact your local network, which is Airtel India.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Have you got any number?\n\nChannel 0: Yeah. Actually, we don't have because we are not affiliated. We're a separate company.\n\nChannel 1: Okay. Yeah. That's alright. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you.\n\nChannel 0: You're welcome. Have a good one. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.2235916256904602},{"text":"Good afternoon.","start":1.12,"end":1.86,"sentiment":"positive","sentiment_score":0.4153204411268234},{"text":"Thank you so much for calling your Tel account.","start":1.92,"end":4.16,"sentiment":"positive","sentiment_score":0.7022470765643649},{"text":"How may I help you today?","start":4.16,"end":5.46,"sentiment":"positive","sentiment_score":0.5510848959287008}],"sentiment":"positive","sentiment_score":0.5933869762553109,"channel":0,"num_words":18,"start":0.79999995,"end":5.46},{"sentences":[{"text":"Good afternoon.","start":6.3199997,"end":6.96,"sentiment":"neutral","sentiment_score":0.2919538915157318},{"text":"How are 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one.","start":61.309998,"end":62.19,"sentiment":"positive","sentiment_score":0.4853985235095024},{"text":"Bye bye.","start":62.19,"end":62.93,"sentiment":"neutral","sentiment_score":0.18955127894878387}],"sentiment":"positive","sentiment_score":0.3904062919318676,"channel":0,"num_words":8,"start":60.35,"end":62.93},{"sentences":[{"text":"You too.","start":62.63,"end":63.190002,"sentiment":"neutral","sentiment_score":0.1438603475689888},{"text":"Bye.","start":63.190002,"end":63.690002,"sentiment":"neutral","sentiment_score":0.06404246389865875}],"sentiment":"neutral","sentiment_score":0.11725438634554546,"channel":1,"num_words":3,"start":62.63,"end":63.690002}]},"summary":{"result":"success","short":"The customer calls their Tel account to inquire about changing their physical SIM in India to their Australian phone number. The agent informs them that they are a separate company and they do not provide mobile plan services. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"Actually, my concern is regarding I forgot my physical SIM in India, but now I'm in Australia. I just wanted that same number in converting the ECM.","start_word":30,"end_word":56,"intents":[{"intent":"Convert ecm","confidence_score":0.47520283}]},{"text":"However, you have reached a wrong number because this is Airtel Australia. We only provide Internet services and a mobile plan services. We don't cater any other phone number. So about your Indian phone number, you still needs to contact your local network, which is Airtel India. Okay. Yeah.","start_word":68,"end_word":116,"intents":[{"intent":"Contact local network","confidence_score":0.6694751}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2235916256904602},{"text":"Good afternoon. Thank you so much for calling your Tel account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.601165771484375},{"text":"Good afternoon. How are you?","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":0.27212080359458923},{"text":"I'm good.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.4204947054386139},{"text":"How about yourself?","start_word":25,"end_word":27,"sentiment":"neutral","sentiment_score":0.3178490996360779},{"text":"Very good.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.4038674533367157},{"text":"Actually, my concern is regarding I forgot my physical SIM in India, but now I'm in Australia. I just wanted that same number in converting the ECM. How can I do Mhmm. that? Oh, we appreciate your call. However, you have reached a wrong number because this is Airtel Australia. We only provide Internet services and a mobile plan services. We don't cater any other phone number. So about your Indian phone number, you still needs to contact your local network, which is Airtel India. Okay. Yeah. Have you got any number? Yeah. Actually, we don't have because we are not affiliated. We're a separate company. Okay. Yeah. That's alright. Thank Mhmm. you.","start_word":30,"end_word":142,"sentiment":"neutral","sentiment_score":-0.12008243054151536},{"text":"You're welcome. Have a good one.","start_word":143,"end_word":148,"sentiment":"positive","sentiment_score":0.43543028831481934},{"text":"Bye bye. You too. Bye.","start_word":149,"end_word":153,"sentiment":"neutral","sentiment_score":0.1469641476869583}],"average":{"sentiment":"neutral","sentiment_score":0.026283548143174913}}}}