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hi, Adrian. It's Andrew from Vidilance dot ai. Adrian, I hope you're doing well. Oh, yes. Yeah.\n\nI was just calling you back, Adrianne. I I don't think that you still remember, but we spoke a few months ago. And at the time, you were busy. Oh, yeah. Vigilance AI.\n\nWe're a cybersecurity company. Oh, yep. I totally understand that. And, you know, we're not trying to replace what you already have. We just wanna show you how we can help your team.\n\nIs again, our our platform? I understand. Alright. Well, like I said, I'm not we're we're not trying to replace what you already have. And, you know, is it Understand.\n\nThis you know, it's it's actually just a fraction of a cost because the the platform that we're going You don't want a side by side comparison? I mean, just fifteen minutes and you'll Well, that's good to know. Well, if it's okay, can I send you our email? That way, you can check us out if you have any time. Alright.\n\nI understand. Well, let me send you this email. And if ever you have time, please check it out, and, hopefully, we can talk again if, you know, in the near future. But, yeah, I'm just I'm just checking back, Adrian. But thank you for your time.\n\nYes. You have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Adrian.","start":3.6799998,"end":4.72,"sentiment":"neutral","sentiment_score":0.2523410717646281},{"text":"It's Andrew from Vidilance dot ai.","start":4.72,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.2403825744986534},{"text":"Adrian, I hope you're doing well.","start":7.44,"end":10.0199995,"sentiment":"positive","sentiment_score":0.6059640745321909},{"text":"Oh, yes.","start":12.559999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.06948346272110939},{"text":"Yeah.","start":14.065,"end":14.224999,"sentiment":"neutral","sentiment_score":0.054306499660015106}],"sentiment":"positive","sentiment_score":0.3349098074767325,"num_words":18,"start":3.6799998,"end":14.224999},{"sentences":[{"text":"I was just calling you back, Adrianne.","start":14.224999,"end":16.485,"sentiment":"neutral","sentiment_score":0.0352165267935821},{"text":"I I don't think that you still remember, but we spoke a few months 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Adrian speaking. I am? Yep. Yep. And sorry. What what's which product or which company is this again? Sorry. Yep. So probably since we last talked, we have partnered with a cybersecurity company that specializes in Australian education. So we've got a SOC team managing our network. So at the moment, that's really where our vested interest is, and we're working partnering with them for at least the next eighteen months. Yeah. So we this company helps us with our cybersecurity footprint and and all the areas of that. So, yeah, at the moment, we're seeing how that partnership goes. So it's not just a software solution, but it is partnering with a company that specialize in cybersecurity as well as education in Australia. So okay. Yep. I like, really, we're we're a small school and have a only a finite budget as well. So adding on extra services at the moment just is I don't wanna waste your time in trying to promote solutions that we we just aren't in the capacity to take on. That's yeah. But every every every fraction of the cost adds up as you all understand. So, yeah, at the moment, I've probably overspent my cybersecurity budget partnering with these with this team, but they do provide a fantastic service. So we'll just stick with that for now. No. Like like, we've we've done the comparison Like, we've done a lot of comparisons before we chose them, and we've gone off recommendations from other schools as well. So You you you can always send an email. Absolutely. But, yeah, I I just don't wanna, you know, push push this down the road and then use up a lot of your time to just not be upfront and say we're just not at the capacity to take on additional solutions. Okay. No worries. Okay. No worries. Okay. You too. 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Adrian speaking. I am? Yep. Yep.\n\nAnd sorry. What what's which product or which company is this again? Sorry. Yep. So probably since we last talked, we have partnered with a cybersecurity company that specializes in Australian education.\n\nSo we've got a SOC team managing our network. So at the moment, that's really where our vested interest is, and we're working partnering with them for at least the next eighteen months. Yeah. So we this company helps us with our cybersecurity footprint and and all the areas of that. So, yeah, at the moment, we're seeing how that partnership goes.\n\nSo it's not just a software solution, but it is partnering with a company that specialize in cybersecurity as well as education in Australia. So okay. Yep. I like, really, we're we're a small school and have a only a finite budget as well. 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Adrian speaking.\n\nChannel 0: Oh, hi, Adrian. It's Andrew from Vidilance dot ai. Adrian, I hope you're doing well.\n\nChannel 1: I am? Yep.\n\nChannel 0: Oh, yes. Yeah. I was just calling you back, Adrianne. I I don't think that you still remember, but we spoke a few months ago. And at the time, you were busy.\n\nChannel 1: Yep. And sorry. What what's which product or which company is this again? Sorry.\n\nChannel 0: Oh, yeah. Vigilance AI. We're a cybersecurity company.\n\nChannel 1: Yep. So probably since we last talked, we have partnered with a cybersecurity company that specializes in Australian education. So we've got a SOC team managing our network. So at the moment, that's really where our vested interest is, and we're working partnering with them for at least the next eighteen\n\nChannel 0: Oh, yep. I totally understand that. And, you know,\n\nChannel 1: months.\n\nChannel 0: we're not trying to replace what you already have. We just wanna show you how we can help your team. Is again, our our\n\nChannel 1: Yeah.\n\nChannel 0: platform?\n\nChannel 1: So we this company helps us with our cybersecurity footprint and and all the areas of that. So, yeah, at the moment, we're seeing how that partnership goes. So it's not just a software solution, but it is partnering with a company that specialize in cybersecurity as well as education in Australia. So\n\nChannel 0: I understand. Alright.\n\nChannel 1: okay.\n\nChannel 0: Well, like I said, I'm not we're we're not trying to replace what you already have. And,\n\nChannel 1: Yep.\n\nChannel 0: you know, is it\n\nChannel 1: I like, really, we're we're a small school and have a only a finite budget as well. So adding on extra services at the moment just is I don't wanna waste your time in trying to promote solutions that we we just aren't in the capacity to take on.\n\nChannel 0: Understand. This you know, it's it's actually just a fraction of a cost because the the platform\n\nChannel 1: That's\n\nChannel 0: that\n\nChannel 1: yeah.\n\nChannel 0: we're\n\nChannel 1: But\n\nChannel 0: going\n\nChannel 1: every every every fraction of the cost adds up as you all understand. So, yeah, at the moment, I've probably overspent my cybersecurity budget partnering with these with this team, but they do provide a fantastic service. So we'll just stick with that for now.\n\nChannel 0: You don't want a side by side comparison? I mean, just fifteen minutes\n\nChannel 1: No.\n\nChannel 0: and\n\nChannel 1: Like\n\nChannel 0: you'll\n\nChannel 1: like, we've we've done the comparison Like, we've done a lot of comparisons before we chose them, and we've gone off recommendations from other schools as well. So\n\nChannel 0: Well, that's good to know. Well, if it's okay, can I send you our email? That way, you can check us out if you have\n\nChannel 1: You you\n\nChannel 0: any time.\n\nChannel 1: you can always send an email. Absolutely. But, yeah, I I just don't wanna, you know, push push this down the road and then use up a lot of your time to just not be upfront and say we're just not at the capacity to take on additional solutions.\n\nChannel 0: Alright. I understand. Well, let me send you this email. And if ever you have time, please check it out, and, hopefully, we can talk again if, you know, in the\n\nChannel 1: Okay.\n\nChannel 0: near future. But,\n\nChannel 1: No worries.\n\nChannel 0: yeah, I'm just I'm just checking back, Adrian. But thank you for your time.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: You have a great day. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.040343038737773895},{"text":"Adrian speaking.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.044202692806720734}],"sentiment":"neutral","sentiment_score":0.04291614145040512,"channel":1,"num_words":3,"start":0.88,"end":2.1799998},{"sentences":[{"text":"Oh, hi, Adrian.","start":3.6799998,"end":4.72,"sentiment":"neutral","sentiment_score":0.2523410717646281},{"text":"It's Andrew from Vidilance dot ai.","start":4.72,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.2403825744986534},{"text":"Adrian, I hope you're doing well.","start":7.44,"end":10.0199995,"sentiment":"positive","sentiment_score":0.6059640745321909}],"sentiment":"positive","sentiment_score":0.38900687396526334,"channel":0,"num_words":15,"start":3.6799998,"end":10.0199995},{"sentences":[{"text":"I 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don't wanna, you know, push push this down the road and then use up a lot of your time to just not be upfront and say we're just not at the capacity to take on additional solutions.","start":194.455,"end":207.47,"sentiment":"neutral","sentiment_score":-0.25615077926999047}],"sentiment":"neutral","sentiment_score":-0.2150217365777614,"channel":1,"num_words":49,"start":191.095,"end":207.47},{"sentences":[{"text":"Alright.","start":208.835,"end":209.315,"sentiment":"neutral","sentiment_score":-0.01564599946141243},{"text":"I understand.","start":209.315,"end":209.975,"sentiment":"neutral","sentiment_score":-0.013905287720263004},{"text":"Well, let me send you this email.","start":210.035,"end":211.63501,"sentiment":"neutral","sentiment_score":0.0359667856246233},{"text":"And if ever you have time, please check it out, and, hopefully, we can talk again if, you know, in 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worries.","start":218.935,"end":219.67499,"sentiment":"neutral","sentiment_score":0.0533028170466423}],"sentiment":"neutral","sentiment_score":0.0533028170466423,"channel":1,"num_words":2,"start":218.935,"end":219.67499},{"sentences":[{"text":"yeah, I'm just I'm just checking back, Adrian.","start":219.2,"end":222.41895,"sentiment":"neutral","sentiment_score":0.08259118162095547},{"text":"But thank you for your time.","start":222.41895,"end":224.03894,"sentiment":"neutral","sentiment_score":0.2777366290489833}],"sentiment":"neutral","sentiment_score":0.16622494480439595,"channel":0,"num_words":14,"start":219.2,"end":224.03894},{"sentences":[{"text":"Okay.","start":223.655,"end":224.155,"sentiment":"neutral","sentiment_score":0.11029408872127532},{"text":"No worries.","start":224.61499,"end":225.275,"sentiment":"neutral","sentiment_score":0.12877200916409492}],"sentiment":"neutral","sentiment_score":0.12261270234982173,"channel":1,"num_words":3,"start":223.655,"end":225.275},{"sentences":[{"text":"Yes.","start":225.69894,"end":226.17894,"sentiment":"neutral","sentiment_score":0.1788470447063446}],"sentiment":"neutral","sentiment_score":0.1788470447063446,"channel":0,"num_words":1,"start":225.69894,"end":226.17894},{"sentences":[{"text":"Okay.","start":226.135,"end":226.635,"sentiment":"neutral","sentiment_score":0.2885265350341797}],"sentiment":"neutral","sentiment_score":0.2885265350341797,"channel":1,"num_words":1,"start":226.135,"end":226.635},{"sentences":[{"text":"You have a great day.","start":226.17894,"end":227.05894,"sentiment":"positive","sentiment_score":0.46817779541015625},{"text":"Bye","start":227.05894,"end":227.21893,"sentiment":"neutral","sentiment_score":0.24230502545833588}],"sentiment":"positive","sentiment_score":0.4305323337515195,"channel":0,"num_words":6,"start":226.17894,"end":227.21893},{"sentences":[{"text":"You","start":227.17499,"end":227.415,"sentiment":"neutral","sentiment_score":0.08914029598236084}],"sentiment":"neutral","sentiment_score":0.08914029598236084,"channel":1,"num_words":1,"start":227.17499,"end":227.415},{"sentences":[{"text":"bye.","start":227.21893,"end":227.71893,"sentiment":"neutral","sentiment_score":0.2127890586853027}],"sentiment":"neutral","sentiment_score":0.2127890586853027,"channel":0,"num_words":1,"start":227.21893,"end":227.71893},{"sentences":[{"text":"too.","start":227.415,"end":227.915,"sentiment":"neutral","sentiment_score":0.12722888588905334},{"text":"Bye.","start":227.97499,"end":228.47499,"sentiment":"neutral","sentiment_score":-0.09268096089363098}],"sentiment":"neutral","sentiment_score":0.01727396249771118,"channel":1,"num_words":2,"start":227.415,"end":228.47499}]},"summary":{"result":"success","short":"An agent from Vidilance dotackage calls a customer named Adrian to offer their cybersecurity platform and help with their cybersecurity footprint. The agent explains that they are partnering with a cybersecurity company and that adding extra services is not possible. The agent offers to send Adrian their email to review their recommendations and suggests they can check back in the future if needed."},"intents":{"segments":[{"text":"We're a cybersecurity company. Yep.","start_word":71,"end_word":75,"intents":[{"intent":"Provide cybersecurity solutions","confidence_score":0.0019551688}]},{"text":"So adding on extra services at the moment just is I don't wanna waste your time in trying to promote solutions that we we just aren't in the capacity to take on. Understand.","start_word":259,"end_word":291,"intents":[{"intent":"Promote solutions","confidence_score":0.8886273}]},{"text":"yeah, I'm just I'm just checking back, Adrian. But thank you for your time. Okay.","start_word":518,"end_word":532,"intents":[{"intent":"Follow up","confidence_score":0.006767775}]}]},"sentiments":{"segments":[{"text":"Hello. Adrian speaking. Oh, hi, Adrian. It's Andrew from Vidilance dot ai.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.20145553350448608},{"text":"Adrian, I hope you're doing well.","start_word":12,"end_word":17,"sentiment":"positive","sentiment_score":0.5970383882522583},{"text":"I am? Yep. Oh, yes. Yeah. I was just calling you back, Adrianne. I I don't think that you still remember, but we spoke a few months ago. And at the time, you were busy. Yep. And sorry. What what's which product or which company is this again? Sorry. Oh, yeah. Vigilance AI. We're a cybersecurity company. Yep. So probably since we last talked, we have partnered with a cybersecurity company that specializes in Australian education. So we've got a SOC team managing our network. So at the moment, that's really where our vested interest is, and we're working partnering with them for at least the next eighteen Oh, yep. I totally understand that. And, you know, months. we're not trying to replace what you already have. We just wanna show you how we can help your team. Is again, our our Yeah. platform? So we this company helps us with our cybersecurity footprint and and all the areas of that. So, yeah, at the moment, we're seeing how that partnership goes. So it's not just a software solution, but it is partnering with a company that specialize in cybersecurity as well as education in Australia. So I understand. Alright. okay. Well, like I said, I'm not we're we're not trying to replace what you already have. And, Yep. you know, is it I like, really, we're we're a small school and have a only a finite budget as well. So adding on extra services at the moment just is I don't wanna waste your time in trying to promote solutions that we we just aren't in the capacity to take on. Understand. This you know, it's it's actually just a fraction of a cost because the the platform That's that yeah. we're But going every every every fraction of the cost adds up as you all understand. So, yeah, at the moment, I've probably overspent my cybersecurity budget partnering with these with this team, but they do provide a fantastic service. So we'll just stick with that for now. You don't want a side by side comparison? I mean, just fifteen minutes No. and Like you'll like, we've we've done the comparison Like, we've done a lot of comparisons before we chose them, and we've gone off recommendations from other schools as well.","start_word":18,"end_word":401,"sentiment":"neutral","sentiment_score":-0.007968533551320434},{"text":"So Well, that's good to know.","start_word":402,"end_word":407,"sentiment":"positive","sentiment_score":0.4244688153266907},{"text":"Well, if it's okay, can I send you our email? That way, you can check us out if you have You you any time. you can always send an email. Absolutely. But, yeah, I I just don't wanna, you know, push push this down the road and then use up a lot of your time to just not be upfront and say we're just not at the capacity to take on additional solutions. Alright. I understand. Well, let me send you this email. And if ever you have time, please check it out, and, hopefully, we can talk again if, you know, in the Okay. near future. But, No worries. yeah, I'm just I'm just checking back, Adrian. But thank you for your time. Okay. No worries. Yes. Okay.","start_word":408,"end_word":536,"sentiment":"neutral","sentiment_score":-0.03323426470160484},{"text":"You have a great day.","start_word":537,"end_word":541,"sentiment":"positive","sentiment_score":0.49911215901374817},{"text":"Bye You bye. too. Bye.","start_word":542,"end_word":546,"sentiment":"neutral","sentiment_score":0.15739725530147552}],"average":{"sentiment":"neutral","sentiment_score":0.013187987294363143}}}}