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You have to contact Opticom directly about your Internet because on our end, it's already been canceled. Okay? Alright. Thank you. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry to hear about that, but let me just pull out your account.\n\nWhat is your full name? How about your phone number associated with your account? Mhmm. Okay. Thank you.\n\nOh, there's no you have an Airtel AU Internet service account? There's no information showing up using the number. Just bear with me here. Let me try one more time. Okay.\n\nHow about your first name? Spell it out, please. D a, v like Victor, a a a h q u. Okay. And what is your network?\n\nAre you an OptiQum network? OptiQum? Okay. Just be on the line for a minute, sir. Okay?\n\nLet me try to pull out any details for you. Thank you. So much for patiently waiting, Davaku. Your account has already been canceled way back last year, 2025. You no longer have an account with us.\n\nSorry? Yes. Yeah. It's already k. Listen up.\n\nI've already checked our records. You never received any other invoice. Right? Have you received an invoice from us asking you to pay? No.\n\nSo you would like to cancel it. It's already been canceled on our end. You no longer have an account with us. You have to contact Opticom directly about your Internet because on our end, it's already been canceled. Okay?\n\nAlright. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"positive","sentiment_score":0.33983325958251953},{"text":"Good afternoon.","start":0.88,"end":1.68,"sentiment":"positive","sentiment_score":0.5358404815196991},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.6999998,"sentiment":"positive","sentiment_score":0.7439976260066032},{"text":"How may I help you today?","start":3.84,"end":5.22,"sentiment":"positive","sentiment_score":0.5937997400760651},{"text":"Oh, I'm so sorry to hear about that, but let me just pull out your account.","start":12.045,"end":15.985,"sentiment":"neutral","sentiment_score":-0.1956314155831933}],"sentiment":"neutral","sentiment_score":0.23624821278181943,"num_words":33,"start":0.64,"end":15.985},{"sentences":[{"text":"What is your full name?","start":16.525,"end":17.985,"sentiment":"neutral","sentiment_score":-0.04446940273046494},{"text":"How about your phone number associated with your 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I wanna cancel the Internet. My full name is doing a spell. 0423 690085. Yep.\n\nD a v. Yep. And a a k h u u k h u u. Yeah. I'll stay there to work.\n\nYeah. I have to come. Okay. Yep. Yep.\n\nI think until last month. I because I used the I used Internet, like, until the last month, and this month, it's like, I have the low Internet, and I call up your technical support. I tried with technical support, and it's I can't I don't have Internet, like, last fourteen days, and I just wanna change my Internet now. And yeah. Okay.\n\nOkay. K. 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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello. I wanna cancel the Internet.\n\nChannel 0: Oh, I'm so sorry to hear about that, but let me just pull out your account. What is your full name?\n\nChannel 1: My full name is doing a spell.\n\nChannel 0: How about your phone number associated with your account?\n\nChannel 1: 0423\n\nChannel 0: Mhmm.\n\nChannel 1: 690085.\n\nChannel 0: Okay. Thank you. Oh, there's no you have an Airtel AU Internet service account?\n\nChannel 1: Yep.\n\nChannel 0: There's no information showing up using the number. Just bear with me here. Let me try one more time. Okay. How about your first name?\n\nSpell it out, please.\n\nChannel 1: D a\n\nChannel 0: D a,\n\nChannel 1: v.\n\nChannel 0: v like Victor,\n\nChannel 1: Yep. And a a\n\nChannel 0: a a\n\nChannel 1: k\n\nChannel 0: a h\n\nChannel 1: h u u\n\nChannel 0: q u. Okay.\n\nChannel 1: k h u u.\n\nChannel 0: And what is your network? Are you an OptiQum network?\n\nChannel 1: Yeah. I'll stay there to work.\n\nChannel 0: OptiQum?\n\nChannel 1: Yeah. I have to come.\n\nChannel 0: Okay. Just be on the line for a minute, sir. Okay? Let me try to pull out any details for you. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: So much for patiently waiting, Davaku.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Your account has already been canceled way back last year, 2025. You no longer have an account with us.\n\nChannel 1: I think until last month.\n\nChannel 0: Sorry?\n\nChannel 1: I because I used the I used Internet, like, until the last month, and this month, it's like, I have the low Internet, and I call up your technical support. I tried with technical support, and it's I can't I don't have Internet, like, last fourteen days, and I just wanna change my\n\nChannel 0: Yes.\n\nChannel 1: Internet now.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: It's already k. Listen up. I've already checked our records. You never\n\nChannel 1: yeah.\n\nChannel 0: received any other invoice. Right? Have you received an invoice from us asking you to pay? No. So you would like to cancel it.\n\nIt's already been canceled on our end. You no longer have an account with us. You have to contact Opticom directly about your Internet because on our end, it's already been canceled.\n\nChannel 1: Okay.\n\nChannel 0: Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you. Have a good\n\nChannel 1: K.\n\nChannel 0: one.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"positive","sentiment_score":0.33983325958251953},{"text":"Good afternoon.","start":0.88,"end":1.68,"sentiment":"positive","sentiment_score":0.5358404815196991},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.6999998,"sentiment":"positive","sentiment_score":0.7439976260066032},{"text":"How may I help you today?","start":3.84,"end":5.22,"sentiment":"positive","sentiment_score":0.5937997400760651}],"sentiment":"positive","sentiment_score":0.6427231571253609,"channel":0,"num_words":17,"start":0.64,"end":5.22},{"sentences":[{"text":"Hello.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":-0.10198059678077698},{"text":"I wanna cancel the 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pay?","start":296.055,"end":299.25497,"sentiment":"neutral","sentiment_score":-0.15069830078970303},{"text":"No.","start":299.25497,"end":299.75497,"sentiment":"negative","sentiment_score":-0.4686861038208008},{"text":"So you would like to cancel it.","start":300.29498,"end":303.095,"sentiment":"negative","sentiment_score":-0.4856955792222704}],"sentiment":"neutral","sentiment_score":-0.26365058061977226,"channel":0,"num_words":24,"start":294.055,"end":303.095},{"sentences":[{"text":"It's already been canceled on our end.","start":303.095,"end":305.595,"sentiment":"negative","sentiment_score":-0.5146480245249612},{"text":"You no longer have an account with us.","start":305.97,"end":308.31,"sentiment":"negative","sentiment_score":-0.47209855169057846},{"text":"You have to contact Opticom directly about your Internet because on our end, it's already been canceled.","start":308.53,"end":316.31,"sentiment":"negative","sentiment_score":-0.3556341265930849}],"sentiment":"negative","sentiment_score":-0.41953452304005623,"channel":0,"num_words":32,"start":303.095,"end":316.31},{"sentences":[{"text":"Okay.","start":317.75,"end":318.25,"sentiment":"neutral","sentiment_score":-0.06128188222646713}],"sentiment":"neutral","sentiment_score":-0.06128188222646713,"channel":1,"num_words":1,"start":317.75,"end":318.25},{"sentences":[{"text":"Okay?","start":318.77695,"end":319.27695,"sentiment":"neutral","sentiment_score":-0.0450553186237812}],"sentiment":"neutral","sentiment_score":-0.0450553186237812,"channel":0,"num_words":1,"start":318.77695,"end":319.27695},{"sentences":[{"text":"Okay.","start":319.88696,"end":320.38696,"sentiment":"neutral","sentiment_score":0.021456720307469368}],"sentiment":"neutral","sentiment_score":0.021456720307469368,"channel":1,"num_words":1,"start":319.88696,"end":320.38696},{"sentences":[{"text":"Alright.","start":321.09692,"end":321.59692,"sentiment":"neutral","sentiment_score":0.15594443678855896},{"text":"Thank you.","start":321.73694,"end":322.61694,"sentiment":"positive","sentiment_score":0.4128856211900711},{"text":"Have a good","start":322.61694,"end":323.17694,"sentiment":"positive","sentiment_score":0.41763342420260113}],"sentiment":"positive","sentiment_score":0.37243599196275073,"channel":0,"num_words":6,"start":321.09692,"end":323.17694},{"sentences":[{"text":"K.","start":323.16696,"end":323.66696,"sentiment":"neutral","sentiment_score":0.30550140142440796}],"sentiment":"neutral","sentiment_score":0.30550140142440796,"channel":1,"num_words":1,"start":323.16696,"end":323.66696},{"sentences":[{"text":"one.","start":323.17694,"end":323.67694,"sentiment":"neutral","sentiment_score":0.13012593984603882}],"sentiment":"neutral","sentiment_score":0.13012593984603882,"channel":0,"num_words":1,"start":323.17694,"end":323.67694},{"sentences":[{"text":"Thank you.","start":324.28696,"end":325.10696,"sentiment":"positive","sentiment_score":0.3702014237642288}],"sentiment":"positive","sentiment_score":0.3702014237642288,"channel":1,"num_words":2,"start":324.28696,"end":325.10696}]},"summary":{"result":"success","short":"The customer wants to cancel their internet service and provides their full name and phone number. The agent checks the account and confirms that it has already been canceled, but the customer needs to contact Opticom directly about their internet. The agent advises the customer to cancel their account and thanks them for calling."},"intents":{"segments":[{"text":"I wanna cancel the Internet.","start_word":18,"end_word":22,"intents":[{"intent":"Cancel internet service","confidence_score":0.35859698}]},{"text":"Your account has already been canceled way back last year, 2025. You no longer have an account with us. I think until last month. Sorry?","start_word":188,"end_word":212,"intents":[{"intent":"Cancel account","confidence_score":0.45981625}]},{"text":"I tried with technical support, and it's I can't I don't have Internet, like, last fourteen days, and I just wanna change my Yes. Internet now.","start_word":243,"end_word":268,"intents":[{"intent":"Contact technical support","confidence_score":0.00044425204}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6218608021736145},{"text":"Hello. I wanna cancel the Internet. Oh, I'm so sorry to hear about that, but let me just pull out your account. What is your full name? My full name is doing a spell. How about your phone number associated with your account? 0423 Mhmm. 690085. Okay. Thank you. Oh, there's no you have an Airtel AU Internet service account? Yep. There's no information showing up using the number. Just bear with me here. Let me try one more time. Okay. How about your first name? Spell it out, please. D a D a, v. v like Victor, Yep. And a a a a k a h h u u q u. Okay. k h u u. And what is your network? Are you an OptiQum network? Yeah. I'll stay there to work. OptiQum? Yeah. I have to come. Okay. Just be on the line for a minute, sir. Okay? Let me try to pull out any details for you.","start_word":17,"end_word":176,"sentiment":"neutral","sentiment_score":-0.058729664888232946},{"text":"Thank you.","start_word":177,"end_word":178,"sentiment":"positive","sentiment_score":0.40253299474716187},{"text":"Okay. So much for patiently waiting, Davaku. Yep. Yep.","start_word":179,"end_word":187,"sentiment":"neutral","sentiment_score":0.1348615139722824},{"text":"Your account has already been canceled way back last year, 2025. You no longer have an account with us.","start_word":188,"end_word":206,"sentiment":"negative","sentiment_score":-0.419193983078003},{"text":"I think until last month. Sorry? I because I used the I used Internet, like, until the last month, and this month, it's like, I have the low Internet, and I call up your technical support. I tried with technical support, and it's I can't I don't have Internet, like, last fourteen days, and I just wanna change my Yes. Internet now. Yeah. And It's already k. Listen up. I've already checked our records. You never yeah. received any other invoice. Right? Have you received an invoice from us asking you to pay?","start_word":207,"end_word":299,"sentiment":"neutral","sentiment_score":-0.17233164608478546},{"text":"No. So you would like to cancel it. It's already been canceled on our end. You no longer have an account with us. You have to contact Opticom directly about your Internet because on our end, it's already been canceled.","start_word":300,"end_word":339,"sentiment":"negative","sentiment_score":-0.42601779103279114},{"text":"Okay. Okay? Okay. Alright.","start_word":340,"end_word":343,"sentiment":"neutral","sentiment_score":0.03311914578080177},{"text":"Thank you. Have a good K.","start_word":344,"end_word":349,"sentiment":"positive","sentiment_score":0.3918787539005279},{"text":"one.","start_word":350,"end_word":350,"sentiment":"neutral","sentiment_score":0.1969718635082245},{"text":"Thank you.","start_word":351,"end_word":352,"sentiment":"positive","sentiment_score":0.7760252356529236}],"average":{"sentiment":"neutral","sentiment_score":-0.09003577822730655}}}}