{"metadata":{"transaction_key":"deprecated","request_id":"01a0cce8-c340-7803-87eb-2d8169ae8948","sha256":"b3f9cead710f6eea3851552f01c1b11da7c4d9bcb45034d2865415ccf2dec45e","created":"2026-09-23T06:16:43.115Z","duration":150.83994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":466,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":524,"output_tokens":526},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":524,"output_tokens":72}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Airtel tech support. Yeah. And the router. That's correct. Yes. No. No. No. No. Don't touch don't touch those cables. You need to take out the power supply. It's a little black cable that goes into the right hand side of the box. No. No. No. You don't need to do that. You can put that back in the Ethernet one. You need to yeah. Yeah. Ethernet one and then pull out the power cable. Once you pull the power cable, all the lights will go off. Yeah. The same. You pull the no. No. No. No. No. No. They're recent eight cables. You need to pull out the power cable. So little black one, little black cable that plugs in. You just pull that one out and the light will go off off the router. Yeah. Yeah. Okay. Well, you put one in Ethernet one and the other end in the WAN port. And then now you're gonna pull out the power supply. The power supply is a little it's a it's a, like, a little round circle, and you'll see it's a color black. And you have one in the back of the router and the other one in the black box. Do you see it? Do you have WhatsApp?","confidence":0.99609375,"words":[{"word":"good","start":0.39999998,"end":0.64,"confidence":0.9873047,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6490461230278015},{"word":"afternoon","start":0.64,"end":1.12,"confidence":0.9848633,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5598052740097046},{"word":"airtel","start":1.12,"end":1.52,"confidence":0.90738934,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.4049643278121948},{"word":"tech","start":1.52,"end":1.68,"confidence":0.9760742,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4302065670490265},{"word":"support","start":1.68,"end":2.1799998,"confidence":0.9909668,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.3374066948890686},{"word":"yeah","start":7.7599998,"end":8.26,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07288201153278351},{"word":"and","start":16.415,"end":16.655,"confidence":0.50390625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.014463543891906738},{"word":"the","start":16.655,"end":16.735,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022076159715652462},{"word":"router","start":16.735,"end":17.235,"confidence":0.6567383,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.03091231733560562},{"word":"that's","start":18.655,"end":18.975,"confidence":0.9946289,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12475242465734482},{"word":"correct","start":18.975,"end":19.295,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.12955200672149658},{"word":"yes","start":19.295,"end":19.795,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08685222268104553},{"word":"no","start":32.84,"end":33.0,"confidence":0.7858887,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14431479573249817},{"word":"no","start":33.0,"end":33.239998,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2620921730995178},{"word":"no","start":33.239998,"end":33.4,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23949195444583893},{"word":"no","start":33.4,"end":33.72,"confidence":0.98999023,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22727099061012268},{"word":"don't","start":33.72,"end":33.96,"confidence":0.9338379,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.23834095895290375},{"word":"touch","start":33.96,"end":34.2,"confidence":0.9970703,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.33247387409210205},{"word":"don't","start":34.2,"end":34.44,"confidence":0.9951172,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.29324325919151306},{"word":"touch","start":34.44,"end":34.68,"confidence":1.0,"punctuated_word":"touch","sentiment":"negative","sentiment_score":-0.43415144085884094},{"word":"those","start":34.68,"end":35.0,"confidence":0.9980469,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.3305288255214691},{"word":"cables","start":35.0,"end":35.5,"confidence":0.99365234,"punctuated_word":"cables.","sentiment":"negative","sentiment_score":-0.37638577818870544},{"word":"you","start":35.72,"end":36.04,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.227273628115654},{"word":"need","start":36.04,"end":36.2,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.21927732229232788},{"word":"to","start":36.2,"end":36.36,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19697296619415283},{"word":"take","start":36.36,"end":36.68,"confidence":0.9970703,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.20784839987754825},{"word":"out","start":36.68,"end":36.84,"confidence":0.92822266,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19961974024772644},{"word":"the","start":36.84,"end":37.0,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.156830832362175},{"word":"power","start":37.0,"end":37.4,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.17991024255752563},{"word":"supply","start":37.4,"end":37.72,"confidence":0.9560547,"punctuated_word":"supply.","sentiment":"neutral","sentiment_score":-0.15535005927085876},{"word":"it's","start":37.72,"end":37.88,"confidence":0.9970703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0603727214038372},{"word":"a","start":37.88,"end":37.96,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05877911299467087},{"word":"little","start":37.96,"end":38.28,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.041469890624284744},{"word":"black","start":38.28,"end":38.78,"confidence":0.9902344,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.06270305067300797},{"word":"cable","start":39.72,"end":40.04,"confidence":0.6796875,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.08817162364721298},{"word":"that","start":40.04,"end":40.2,"confidence":0.9873047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05443791300058365},{"word":"goes","start":40.2,"end":40.44,"confidence":1.0,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.055771127343177795},{"word":"into","start":40.44,"end":40.76,"confidence":0.9970703,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.06536182016134262},{"word":"the","start":40.76,"end":40.92,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05478301644325256},{"word":"right","start":40.92,"end":41.16,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.04038523882627487},{"word":"hand","start":41.16,"end":41.48,"confidence":0.9980469,"punctuated_word":"hand","sentiment":"neutral","sentiment_score":-0.047871656715869904},{"word":"side","start":41.48,"end":41.64,"confidence":1.0,"punctuated_word":"side","sentiment":"neutral","sentiment_score":-0.061920829117298126},{"word":"of","start":41.64,"end":41.879997,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0725734680891037},{"word":"the","start":41.879997,"end":42.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06946919858455658},{"word":"box","start":42.04,"end":42.54,"confidence":1.0,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.07290152460336685},{"word":"no","start":47.685,"end":47.925,"confidence":0.98657227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22287830710411072},{"word":"no","start":47.925,"end":48.165,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2419248968362808},{"word":"no","start":48.165,"end":48.325,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22047998011112213},{"word":"you","start":48.325,"end":48.485,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.16108334064483645},{"word":"don't","start":48.485,"end":48.725,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16951434314250946},{"word":"need","start":48.725,"end":48.885002,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.12296107411384584},{"word":"to","start":48.885002,"end":48.965,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18237100541591644},{"word":"do","start":48.965,"end":49.125,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1899702399969101},{"word":"that","start":49.125,"end":49.285,"confidence":0.9980469,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.21607819199562073},{"word":"you","start":49.285,"end":49.365,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.057109106332063675},{"word":"can","start":49.365,"end":49.605,"confidence":0.51171875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.026790596544742584},{"word":"put","start":49.605,"end":49.685,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.048290010541677475},{"word":"that","start":49.685,"end":49.925,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04121540114283562},{"word":"back","start":49.925,"end":50.005,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0590943917632103},{"word":"in","start":50.005,"end":50.245,"confidence":0.59521484,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03948125243186951},{"word":"the","start":50.245,"end":50.405,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03349623829126358},{"word":"ethernet","start":50.405,"end":50.885002,"confidence":0.8442383,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":-0.0625750869512558},{"word":"one","start":50.885002,"end":51.385002,"confidence":0.9946289,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.044646620750427246},{"word":"you","start":52.005,"end":52.245,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03592101112008095},{"word":"need","start":52.245,"end":52.405,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0378645583987236},{"word":"to","start":52.405,"end":52.905,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022589849308133125},{"word":"yeah","start":53.285,"end":53.785,"confidence":0.97680664,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.004540273919701576},{"word":"yeah","start":53.925,"end":54.165,"confidence":0.7800293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017772993072867393},{"word":"ethernet","start":54.165,"end":54.665,"confidence":0.98535156,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.0052589066326618195},{"word":"one","start":54.725,"end":54.965,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0009482428431510924},{"word":"and","start":54.965,"end":55.125,"confidence":0.4724121,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.019209392368793488},{"word":"then","start":55.125,"end":55.445,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.021518412977457047},{"word":"pull","start":55.445,"end":55.685,"confidence":0.99609375,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.010844767093658447},{"word":"out","start":55.685,"end":55.925,"confidence":0.65722656,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.011545822024345398},{"word":"the","start":55.925,"end":56.085,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015231993049383163},{"word":"power","start":56.085,"end":56.485,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.016221020370721817},{"word":"cable","start":56.485,"end":56.965,"confidence":0.9902344,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.005885113030672073},{"word":"once","start":56.965,"end":57.205,"confidence":0.9980469,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":-0.0017709285020828247},{"word":"you","start":57.205,"end":57.364998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0006813555955886841},{"word":"pull","start":57.364998,"end":57.525,"confidence":0.9970703,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.011107690632343292},{"word":"the","start":57.525,"end":57.765,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019022732973098755},{"word":"power","start":57.765,"end":58.085,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.01042761653661728},{"word":"cable","start":58.085,"end":58.585,"confidence":0.98217773,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":0.024284500628709793},{"word":"all","start":58.97,"end":59.05,"confidence":0.99316406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.016362503170967102},{"word":"the","start":59.05,"end":59.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004956945776939392},{"word":"lights","start":59.37,"end":59.61,"confidence":0.9921875,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.014608092606067656},{"word":"will","start":59.61,"end":59.85,"confidence":0.9902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.016908980906009674},{"word":"go","start":59.85,"end":60.09,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0136287659406662},{"word":"off","start":60.09,"end":60.59,"confidence":0.97924805,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.029263395816087723},{"word":"yeah","start":62.329998,"end":62.829998,"confidence":0.9602051,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010086821392178535},{"word":"the","start":65.69,"end":65.93,"confidence":0.98828125,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.032301753759384155},{"word":"same","start":65.93,"end":66.43,"confidence":0.9838867,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":-0.03919165953993797},{"word":"you","start":67.13,"end":67.369995,"confidence":0.9863281,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.025287598371505737},{"word":"pull","start":67.369995,"end":67.69,"confidence":0.99609375,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.035471342504024506},{"word":"the","start":67.69,"end":67.77,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031080983579158783},{"word":"no","start":72.465,"end":72.784996,"confidence":0.9650879,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.11324415355920792},{"word":"no","start":72.784996,"end":73.025,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21403124928474423},{"word":"no","start":73.025,"end":73.185,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22518418729305267},{"word":"no","start":73.185,"end":73.425,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21459296345710752},{"word":"no","start":73.425,"end":73.585,"confidence":0.98657227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17092567682266235},{"word":"no","start":73.585,"end":73.745,"confidence":0.94140625,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17527994513511658},{"word":"they're","start":73.745,"end":74.245,"confidence":0.8010254,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.10777974128723145},{"word":"recent","start":74.545,"end":74.945,"confidence":0.19104004,"punctuated_word":"recent","sentiment":"neutral","sentiment_score":-0.0849531888961792},{"word":"eight","start":74.945,"end":75.104996,"confidence":0.20446777,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.08114385604858398},{"word":"cables","start":75.104996,"end":75.505,"confidence":0.98413086,"punctuated_word":"cables.","sentiment":"neutral","sentiment_score":-0.1018207147717476},{"word":"you","start":75.505,"end":75.745,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07685030251741409},{"word":"need","start":75.745,"end":75.825,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05026703327894211},{"word":"to","start":75.825,"end":75.985,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0523122176527977},{"word":"pull","start":75.985,"end":76.145,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.06525826454162598},{"word":"out","start":76.145,"end":76.385,"confidence":0.9760742,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.07989073544740677},{"word":"the","start":76.385,"end":76.545,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06029382348060608},{"word":"power","start":76.545,"end":76.945,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.06578263640403748},{"word":"cable","start":76.945,"end":77.445,"confidence":0.9902344,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.06626498699188232},{"word":"so","start":77.505,"end":77.825,"confidence":0.70410156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.014158803969621658},{"word":"little","start":77.825,"end":78.065,"confidence":0.7285156,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.004404518753290176},{"word":"black","start":78.065,"end":78.305,"confidence":0.9970703,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.015859168022871017},{"word":"one","start":78.305,"end":78.625,"confidence":0.51135254,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.015756728127598763},{"word":"little","start":78.625,"end":78.865,"confidence":0.91748047,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.0076636821031570435},{"word":"black","start":78.865,"end":79.185,"confidence":1.0,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.01832643523812294},{"word":"cable","start":79.185,"end":79.585,"confidence":0.9863281,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.033923257142305374},{"word":"that","start":79.585,"end":79.825,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01012498140335083},{"word":"plugs","start":79.825,"end":80.145,"confidence":1.0,"punctuated_word":"plugs","sentiment":"neutral","sentiment_score":-0.0018520932644605637},{"word":"in","start":80.145,"end":80.645,"confidence":0.78564453,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.015878479927778244},{"word":"you","start":81.744995,"end":81.985,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.016480401158332825},{"word":"just","start":81.985,"end":82.305,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.000156547874212265},{"word":"pull","start":82.305,"end":82.545,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.012996979057788847},{"word":"that","start":82.545,"end":82.705,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01265689730644226},{"word":"one","start":82.705,"end":82.945,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.025676369667053223},{"word":"out","start":82.945,"end":83.104996,"confidence":0.9760742,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0007269084453582764},{"word":"and","start":83.104996,"end":83.345,"confidence":0.65771484,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014664683490991592},{"word":"the","start":83.345,"end":83.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027634844183921817},{"word":"light","start":83.505,"end":83.744995,"confidence":0.98828125,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.03443259000778198},{"word":"will","start":83.744995,"end":83.905,"confidence":0.8330078,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07177844643592834},{"word":"go","start":83.905,"end":84.145,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.06866346299648285},{"word":"off","start":84.145,"end":84.645,"confidence":0.9980469,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.06293460726737976},{"word":"off","start":85.05,"end":85.450005,"confidence":0.75927734,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.06280124932527542},{"word":"the","start":85.450005,"end":85.53001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06174449250102043},{"word":"router","start":85.53001,"end":86.03001,"confidence":0.9995117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.09676335752010344},{"word":"yeah","start":95.770004,"end":96.270004,"confidence":0.9519043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0013988073915243149},{"word":"yeah","start":99.615005,"end":100.115005,"confidence":0.9633789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029215240851044655},{"word":"okay","start":106.895004,"end":107.375,"confidence":0.89624023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.056897420436143875},{"word":"well","start":107.375,"end":107.535,"confidence":0.9716797,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.043281130492687225},{"word":"you","start":107.535,"end":107.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0552515983581543},{"word":"put","start":107.695,"end":107.935005,"confidence":0.96972656,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.04980885237455368},{"word":"one","start":107.935005,"end":108.175,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.030684631317853928},{"word":"in","start":108.175,"end":108.495,"confidence":0.9550781,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03625798597931862},{"word":"ethernet","start":108.495,"end":108.995,"confidence":0.74658203,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.04258844256401062},{"word":"one","start":109.055,"end":109.295,"confidence":0.9760742,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03420433774590492},{"word":"and","start":109.295,"end":109.455,"confidence":0.8803711,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02489713579416275},{"word":"the","start":109.455,"end":109.615005,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02966991439461708},{"word":"other","start":109.615005,"end":109.855,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.029342923313379288},{"word":"end","start":109.855,"end":110.015,"confidence":0.57128906,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.03633015602827072},{"word":"in","start":110.015,"end":110.175,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03484567999839783},{"word":"the","start":110.175,"end":110.495,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04233420640230179},{"word":"wan","start":110.495,"end":110.995,"confidence":0.60717773,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.038662560284137726},{"word":"port","start":111.215004,"end":111.69,"confidence":0.97753906,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.022277498617768288},{"word":"and","start":114.97,"end":115.21,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03702400252223015},{"word":"then","start":115.21,"end":115.37,"confidence":0.984375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04296421632170677},{"word":"now","start":115.37,"end":115.61,"confidence":0.9580078,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04107620567083359},{"word":"you're","start":115.61,"end":115.770004,"confidence":0.71777344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.030492253601551056},{"word":"gonna","start":115.770004,"end":116.01,"confidence":0.95166016,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.023466266691684723},{"word":"pull","start":116.01,"end":116.25,"confidence":0.9970703,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.01657487452030182},{"word":"out","start":116.25,"end":116.41,"confidence":0.5932617,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.025340169668197632},{"word":"the","start":116.41,"end":116.57,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013492085039615633},{"word":"power","start":116.57,"end":116.97,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.024472124874591827},{"word":"supply","start":116.97,"end":117.47,"confidence":1.0,"punctuated_word":"supply.","sentiment":"neutral","sentiment_score":0.017024356871843338},{"word":"the","start":118.170006,"end":118.490005,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01945267617702484},{"word":"power","start":118.490005,"end":118.810005,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.03775164857506752},{"word":"supply","start":118.810005,"end":119.21,"confidence":0.96875,"punctuated_word":"supply","sentiment":"neutral","sentiment_score":0.022403623908758163},{"word":"is","start":119.21,"end":119.37,"confidence":0.9404297,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03284109756350517},{"word":"a","start":119.37,"end":119.450005,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03150094300508499},{"word":"little","start":119.450005,"end":119.69,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.025975927710533146},{"word":"it's","start":119.850006,"end":120.090004,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.008254000917077065},{"word":"a","start":120.090004,"end":120.17,"confidence":0.9526367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007197018712759018},{"word":"it's","start":120.17,"end":120.41,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0042163534089922905},{"word":"a","start":120.41,"end":120.490005,"confidence":0.6081543,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.006613403558731079},{"word":"like","start":120.490005,"end":120.73,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.001293594017624855},{"word":"a","start":120.73,"end":120.89,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01694224588572979},{"word":"little","start":120.89,"end":121.29,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.024940256029367447},{"word":"round","start":121.29,"end":121.79,"confidence":0.9760742,"punctuated_word":"round","sentiment":"neutral","sentiment_score":0.04299210757017136},{"word":"circle","start":121.93,"end":122.43,"confidence":0.84814453,"punctuated_word":"circle,","sentiment":"neutral","sentiment_score":0.03429307043552399},{"word":"and","start":123.37,"end":123.61,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016756676137447357},{"word":"you'll","start":123.61,"end":123.850006,"confidence":0.99902344,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.023986339569091797},{"word":"see","start":123.850006,"end":124.090004,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05139094591140747},{"word":"it's","start":124.090004,"end":124.33,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.016035661101341248},{"word":"a","start":124.33,"end":124.41,"confidence":0.90771484,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02449728175997734},{"word":"color","start":124.41,"end":124.810005,"confidence":0.9536133,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.0027186647057533264},{"word":"black","start":124.810005,"end":125.310005,"confidence":0.9133301,"punctuated_word":"black.","sentiment":"neutral","sentiment_score":-0.0008611964876763523},{"word":"and","start":127.425,"end":127.665,"confidence":0.9428711,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01291339099407196},{"word":"you","start":127.665,"end":127.825,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06758743524551392},{"word":"have","start":127.825,"end":128.065,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.007018968462944031},{"word":"one","start":128.065,"end":128.30501,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07529650628566742},{"word":"in","start":128.30501,"end":128.465,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.013403020799160004},{"word":"the","start":128.465,"end":128.545,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033378198742866516},{"word":"back","start":128.545,"end":128.705,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0135221928358078},{"word":"of","start":128.705,"end":128.865,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.007940664887428284},{"word":"the","start":128.865,"end":129.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017943724989891052},{"word":"router","start":129.025,"end":129.425,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.006894946098327637},{"word":"and","start":129.425,"end":129.585,"confidence":0.9111328,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08803990483283997},{"word":"the","start":129.585,"end":129.665,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1035970225930214},{"word":"other","start":129.665,"end":129.905,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.09015203267335892},{"word":"one","start":129.905,"end":130.145,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.13680757582187653},{"word":"in","start":130.145,"end":130.225,"confidence":0.515625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10896426439285278},{"word":"the","start":130.225,"end":130.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1389482170343399},{"word":"black","start":130.385,"end":130.625,"confidence":0.9038086,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.1510130614042282},{"word":"box","start":130.625,"end":131.125,"confidence":0.99902344,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.10399013757705688},{"word":"do","start":138.96,"end":139.2,"confidence":0.6660156,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.05656860023736954},{"word":"you","start":139.2,"end":139.28,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07625970244407654},{"word":"see","start":139.28,"end":139.52,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.05013904720544815},{"word":"it","start":139.52,"end":140.02,"confidence":0.9995117,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.08335161209106445},{"word":"do","start":146.08,"end":146.24,"confidence":0.9086914,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0923239439725876},{"word":"you","start":146.24,"end":146.4,"confidence":0.59521484,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07085840404033661},{"word":"have","start":146.4,"end":146.72,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09282705187797546},{"word":"whatsapp","start":146.72,"end":147.22,"confidence":0.93603516,"punctuated_word":"WhatsApp?","sentiment":"neutral","sentiment_score":-0.10822540521621704}],"paragraphs":{"transcript":"\nGood afternoon. Airtel tech support. Yeah. And the router. That's correct.\n\nYes. No. No. No. No.\n\nDon't touch don't touch those cables. You need to take out the power supply. It's a little black cable that goes into the right hand side of the box. No. No.\n\nNo. You don't need to do that. You can put that back in the Ethernet one. You need to yeah. Yeah.\n\nEthernet one and then pull out the power cable. Once you pull the power cable, all the lights will go off. Yeah. The same. You pull the no.\n\nNo. No. No. No. No.\n\nThey're recent eight cables. You need to pull out the power cable. So little black one, little black cable that plugs in. You just pull that one out and the light will go off off the router. Yeah.\n\nYeah. Okay. Well, you put one in Ethernet one and the other end in the WAN port. And then now you're gonna pull out the power supply. The power supply is a little it's a it's a, like, a little round circle, and you'll see it's a color black.\n\nAnd you have one in the back of the router and the other one in the black box. Do you see it? Do you have WhatsApp?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.604425698518753},{"text":"Airtel tech support.","start":1.12,"end":2.1799998,"sentiment":"positive","sentiment_score":0.39085919658343},{"text":"Yeah.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.07288201153278351},{"text":"And the router.","start":16.415,"end":17.235,"sentiment":"neutral","sentiment_score":0.022484006981054943},{"text":"That's correct.","start":18.655,"end":19.295,"sentiment":"neutral","sentiment_score":0.1271522156894207}],"sentiment":"neutral","sentiment_score":0.25236976824023505,"num_words":11,"start":0.39999998,"end":19.295},{"sentences":[{"text":"Yes.","start":19.295,"end":19.795,"sentiment":"neutral","sentiment_score":0.08685222268104553},{"text":"No.","start":32.84,"end":33.0,"sentiment":"neutral","sentiment_score":-0.14431479573249817},{"text":"No.","start":33.0,"end":33.239998,"sentiment":"neutral","sentiment_score":-0.2620921730995178},{"text":"No.","start":33.239998,"end":33.4,"sentiment":"neutral","sentiment_score":-0.23949195444583893},{"text":"No.","start":33.4,"end":33.72,"sentiment":"neutral","sentiment_score":-0.22727099061012268}],"sentiment":"neutral","sentiment_score":-0.15726353824138642,"num_words":5,"start":19.295,"end":33.72},{"sentences":[{"text":"Don't touch don't touch those cables.","start":33.72,"end":35.5,"sentiment":"negative","sentiment_score":-0.3341873561342557},{"text":"You need to take out the power supply.","start":35.72,"end":37.72,"sentiment":"neutral","sentiment_score":-0.1928853988647461},{"text":"It's a little black cable that goes into the right hand side of the box.","start":37.72,"end":42.54,"sentiment":"neutral","sentiment_score":-0.06046481281518936},{"text":"No.","start":47.685,"end":47.925,"sentiment":"neutral","sentiment_score":-0.22287830710411072},{"text":"No.","start":47.925,"end":48.165,"sentiment":"neutral","sentiment_score":-0.2419248968362808}],"sentiment":"neutral","sentiment_score":-0.15870912012553984,"num_words":31,"start":33.72,"end":48.165},{"sentences":[{"text":"No.","start":48.165,"end":48.325,"sentiment":"neutral","sentiment_score":-0.22047998011112213},{"text":"You don't need to do that.","start":48.325,"end":49.285,"sentiment":"neutral","sentiment_score":-0.1736630325516065},{"text":"You can put that back in the Ethernet one.","start":49.285,"end":51.385002,"sentiment":"neutral","sentiment_score":-0.0458554116388162},{"text":"You need to yeah.","start":52.005,"end":53.785,"sentiment":"neutral","sentiment_score":-0.022958786226809025},{"text":"Yeah.","start":53.925,"end":54.165,"sentiment":"neutral","sentiment_score":0.017772993072867393}],"sentiment":"neutral","sentiment_score":-0.0832961443811655,"num_words":21,"start":48.165,"end":54.165},{"sentences":[{"text":"Ethernet one and then pull out the power cable.","start":54.165,"end":56.965,"sentiment":"neutral","sentiment_score":-0.010472152382135391},{"text":"Once you pull the power cable, all the lights will go off.","start":56.965,"end":60.59,"sentiment":"neutral","sentiment_score":0.0032097212970256805},{"text":"Yeah.","start":62.329998,"end":62.829998,"sentiment":"neutral","sentiment_score":0.010086821392178535},{"text":"The same.","start":65.69,"end":66.43,"sentiment":"neutral","sentiment_score":-0.035746706649661064},{"text":"You pull the no.","start":67.13,"end":72.784996,"sentiment":"neutral","sentiment_score":-0.051271019503474236}],"sentiment":"neutral","sentiment_score":-0.011507978064141102,"num_words":28,"start":54.165,"end":72.784996},{"sentences":[{"text":"No.","start":72.784996,"end":73.025,"sentiment":"neutral","sentiment_score":-0.21403124928474423},{"text":"No.","start":73.025,"end":73.185,"sentiment":"neutral","sentiment_score":-0.22518418729305267},{"text":"No.","start":73.185,"end":73.425,"sentiment":"neutral","sentiment_score":-0.21459296345710752},{"text":"No.","start":73.425,"end":73.585,"sentiment":"neutral","sentiment_score":-0.17092567682266235},{"text":"No.","start":73.585,"end":73.745,"sentiment":"neutral","sentiment_score":-0.17527994513511658}],"sentiment":"neutral","sentiment_score":-0.20000280439853668,"num_words":5,"start":72.784996,"end":73.745},{"sentences":[{"text":"They're recent eight cables.","start":73.745,"end":75.505,"sentiment":"neutral","sentiment_score":-0.09392437525093555},{"text":"You need to pull out the power cable.","start":75.505,"end":77.445,"sentiment":"neutral","sentiment_score":-0.06461500003933907},{"text":"So little black one, little black cable that plugs in.","start":77.505,"end":80.645,"sentiment":"neutral","sentiment_score":-0.009356178343296051},{"text":"You just pull that one out and the light will go off off the router.","start":81.744995,"end":86.03001,"sentiment":"neutral","sentiment_score":-0.037986582765976586},{"text":"Yeah.","start":95.770004,"end":96.270004,"sentiment":"neutral","sentiment_score":-0.0013988073915243149}],"sentiment":"neutral","sentiment_score":-0.04098360088506812,"num_words":38,"start":73.745,"end":96.270004},{"sentences":[{"text":"Yeah.","start":99.615005,"end":100.115005,"sentiment":"neutral","sentiment_score":0.029215240851044655},{"text":"Okay.","start":106.895004,"end":107.375,"sentiment":"neutral","sentiment_score":0.056897420436143875},{"text":"Well, you put one in Ethernet one and the other end in the WAN port.","start":107.375,"end":111.69,"sentiment":"neutral","sentiment_score":0.036695803577701254},{"text":"And then now you're gonna pull out the power supply.","start":114.97,"end":117.47,"sentiment":"neutral","sentiment_score":0.027192655578255655},{"text":"The power supply is a little it's a it's a, like, a little round circle, and you'll see it's a color black.","start":118.170006,"end":125.310005,"sentiment":"neutral","sentiment_score":0.020391143279001964}],"sentiment":"neutral","sentiment_score":0.027695539242312387,"num_words":49,"start":99.615005,"end":125.310005},{"sentences":[{"text":"And you have one in the back of the router and the other one in the black box.","start":127.425,"end":131.125,"sentiment":"neutral","sentiment_score":-0.05855218114124404},{"text":"Do you see it?","start":138.96,"end":140.02,"sentiment":"neutral","sentiment_score":-0.06657974049448967},{"text":"Do you have WhatsApp?","start":146.08,"end":147.22,"sentiment":"neutral","sentiment_score":-0.09105870127677917}],"sentiment":"neutral","sentiment_score":-0.06478819337028724,"num_words":26,"start":127.425,"end":147.22}]}}]},{"alternatives":[{"transcript":"Hello. Hi. You're still you're speaking to Sophie, and I just called earlier. And you told me to unplug the cable from the big black box on the wall as well as from the router. So I did, but I didn't check where the cable was plugged in. Because on the black box, there is Internet one, two, 3, 4. So No. I didn't take that one out. I took out the yellow cable. Internet one. Mhmm. Okay. And what about on the router? So because on the router, there is w a n LAN a LAN Okay. I've I've understood that part, but what I'm saying is I misunderstood what you told me. So what I did, you know the yellow cable that connects the router to the big black box? I pulled out the cable on both side, which is on the black box as well as on the router. And you've told Oh, w a n. Okay. Gotcha. Okay.","confidence":0.99902344,"words":[{"word":"hello","start":3.04,"end":3.52,"confidence":0.96606445,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.13417601585388184},{"word":"hi","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1434640884399414},{"word":"you're","start":3.84,"end":4.08,"confidence":0.8293457,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.1401303857564926},{"word":"still","start":4.08,"end":4.24,"confidence":0.98291016,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.11920730769634248},{"word":"you're","start":4.4,"end":4.72,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.11185698211193083},{"word":"speaking","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.0976826548576355},{"word":"to","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12001430988311768},{"word":"sophie","start":5.2799997,"end":5.68,"confidence":0.8171387,"punctuated_word":"Sophie,","sentiment":"neutral","sentiment_score":0.12518790364265442},{"word":"and","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0806012824177742},{"word":"i","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08045780658721924},{"word":"just","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1060248166322708},{"word":"called","start":6.24,"end":6.64,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.0807470977306366},{"word":"earlier","start":6.64,"end":7.14,"confidence":0.9250488,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.10989990830421448},{"word":"and","start":8.8,"end":9.3,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0398893728852272},{"word":"you","start":9.36,"end":9.679999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05585889518260956},{"word":"told","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"told","sentiment":"neutral","sentiment_score":0.022864434868097305},{"word":"me","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04048312827944755},{"word":"to","start":10.16,"end":10.48,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011352486908435822},{"word":"unplug","start":10.48,"end":10.98,"confidence":0.5583496,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":-0.0024041994474828243},{"word":"the","start":11.92,"end":12.42,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005349516868591309},{"word":"cable","start":12.639999,"end":13.139999,"confidence":0.96533203,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.007357601076364517},{"word":"from","start":13.36,"end":13.599999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.020587552338838577},{"word":"the","start":13.599999,"end":13.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0019137710332870483},{"word":"big","start":13.92,"end":14.24,"confidence":1.0,"punctuated_word":"big","sentiment":"neutral","sentiment_score":0.0050462111830711365},{"word":"black","start":14.24,"end":14.639999,"confidence":0.9277344,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.0058053284883499146},{"word":"box","start":14.639999,"end":15.04,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.003502916544675827},{"word":"on","start":15.04,"end":15.28,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019416444003582},{"word":"the","start":15.28,"end":15.44,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024292856454849243},{"word":"wall","start":15.44,"end":15.94,"confidence":1.0,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.02909647300839424},{"word":"as","start":16.455,"end":16.615,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.016599265858530998},{"word":"well","start":16.615,"end":16.935,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.02228914201259613},{"word":"as","start":16.935,"end":17.175001,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0184788815677166},{"word":"from","start":17.175001,"end":17.415,"confidence":0.98535156,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.026932604610919952},{"word":"the","start":17.415,"end":17.655,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03565236181020737},{"word":"router","start":17.655,"end":18.155,"confidence":0.84594727,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.040192119777202606},{"word":"so","start":20.375,"end":20.775,"confidence":0.9614258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04404521360993385},{"word":"i","start":20.775,"end":21.095001,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.049577176570892334},{"word":"did","start":21.095001,"end":21.575,"confidence":0.9741211,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":0.035561300814151764},{"word":"but","start":21.575,"end":22.075,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04868105053901672},{"word":"i","start":22.375,"end":22.615,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13427743315696716},{"word":"didn't","start":22.615,"end":23.115,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.14619973301887512},{"word":"check","start":23.175,"end":23.675,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1825081706047058},{"word":"where","start":24.215,"end":24.615,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.1781269609928131},{"word":"the","start":24.615,"end":25.115,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18669438362121585},{"word":"cable","start":25.335,"end":25.835,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.1635860651731491},{"word":"was","start":25.975,"end":26.455,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1800420880317688},{"word":"plugged","start":26.455,"end":26.855,"confidence":1.0,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.12304577976465224},{"word":"in","start":26.855,"end":27.355,"confidence":0.72839355,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.11939677596092224},{"word":"because","start":27.654999,"end":28.055,"confidence":0.9838867,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0709528774023056},{"word":"on","start":28.055,"end":28.375,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08534091711044312},{"word":"the","start":28.375,"end":28.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10758429020643234},{"word":"black","start":29.43,"end":29.67,"confidence":0.9902344,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.07339908182621002},{"word":"box","start":29.67,"end":30.15,"confidence":0.9248047,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.08132307231426239},{"word":"there","start":30.15,"end":30.470001,"confidence":0.98828125,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07640744745731354},{"word":"is","start":30.470001,"end":30.79,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09387687593698502},{"word":"internet","start":30.79,"end":31.29,"confidence":0.95703125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07534080743789673},{"word":"one","start":31.51,"end":32.010002,"confidence":0.8869629,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.07011678814888},{"word":"two","start":32.47,"end":32.87,"confidence":0.99560547,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":-0.0691370740532875},{"word":"3","start":32.87,"end":33.27,"confidence":0.9951172,"punctuated_word":"3,","sentiment":"neutral","sentiment_score":-0.07735291123390198},{"word":"4","start":33.27,"end":33.59,"confidence":0.89575195,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":-0.15555566549301147},{"word":"so","start":33.59,"end":33.75,"confidence":0.9165039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17634525895118713},{"word":"no","start":43.725002,"end":44.045002,"confidence":0.88061523,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2608417272567749},{"word":"i","start":44.045002,"end":44.205,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24415838718414307},{"word":"didn't","start":44.205,"end":44.525,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.21685120463371277},{"word":"take","start":44.525,"end":44.765003,"confidence":0.9448242,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.21929806470870972},{"word":"that","start":44.765003,"end":45.005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2927979826927185},{"word":"one","start":45.005,"end":45.245003,"confidence":0.98828125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.2290457934141159},{"word":"out","start":45.245003,"end":45.485,"confidence":0.7207031,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.2073192447423935},{"word":"i","start":45.485,"end":45.645,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0919782966375351},{"word":"took","start":45.645,"end":46.045002,"confidence":1.0,"punctuated_word":"took","sentiment":"neutral","sentiment_score":-0.08438123762607574},{"word":"out","start":46.045002,"end":46.365,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.07662446796894073},{"word":"the","start":46.365,"end":46.685,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08648453652858734},{"word":"yellow","start":46.685,"end":47.185,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.08578108251094818},{"word":"cable","start":47.245003,"end":47.745003,"confidence":0.9995117,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.08877161890268326},{"word":"internet","start":51.805,"end":52.305,"confidence":0.57470703,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.021348558366298676},{"word":"one","start":52.605003,"end":53.105003,"confidence":0.8022461,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.01857122965157032},{"word":"mhmm","start":53.325,"end":53.825,"confidence":0.9980469,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.003641956485807896},{"word":"okay","start":61.22,"end":61.72,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02381349727511406},{"word":"and","start":62.9,"end":63.300003,"confidence":0.96777344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.023178737610578537},{"word":"what","start":63.300003,"end":63.54,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0391782708466053},{"word":"about","start":63.54,"end":64.04,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04979894310235977},{"word":"on","start":64.1,"end":64.42,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.024846283718943596},{"word":"the","start":64.42,"end":64.58,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026918914169073105},{"word":"router","start":64.58,"end":65.08,"confidence":0.9995117,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.018248040229082108},{"word":"so","start":67.22,"end":67.62,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.020720036700367928},{"word":"because","start":67.86,"end":68.26,"confidence":0.9863281,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.021725166589021683},{"word":"on","start":68.26,"end":68.5,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03285757079720497},{"word":"the","start":68.5,"end":68.74,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02903946302831173},{"word":"router","start":68.74,"end":69.24,"confidence":0.9638672,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.03345306217670441},{"word":"there","start":69.46,"end":69.7,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0329892598092556},{"word":"is","start":69.7,"end":70.2,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.058150727301836014},{"word":"w","start":71.305,"end":71.625,"confidence":0.63720703,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.04117719456553459},{"word":"a","start":71.625,"end":71.865,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04196900874376297},{"word":"n","start":71.865,"end":72.345,"confidence":0.98828125,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.04705309867858887},{"word":"lan","start":72.345,"end":72.825,"confidence":0.3642578,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.05956832319498062},{"word":"a","start":72.825,"end":73.225,"confidence":0.8413086,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11097800731658936},{"word":"lan","start":73.385,"end":73.705,"confidence":0.9951172,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.0912136808037758},{"word":"okay","start":85.11,"end":85.61,"confidence":0.8005371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03751692175865173},{"word":"i've","start":85.75,"end":86.25,"confidence":0.9970703,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16598406434059143},{"word":"i've","start":86.39,"end":86.79,"confidence":0.99853516,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.19392287731170657},{"word":"understood","start":86.79,"end":87.29,"confidence":0.9980469,"punctuated_word":"understood","sentiment":"neutral","sentiment_score":-0.1850855052471161},{"word":"that","start":87.670006,"end":88.07,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.27003100514411926},{"word":"part","start":88.07,"end":88.55,"confidence":0.8286133,"punctuated_word":"part,","sentiment":"neutral","sentiment_score":-0.25124406814575195},{"word":"but","start":88.55,"end":88.87,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2124815434217453},{"word":"what","start":88.87,"end":89.11,"confidence":1.0,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3489653170108795},{"word":"i'm","start":89.11,"end":89.350006,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.41335588693618774},{"word":"saying","start":89.350006,"end":89.83,"confidence":1.0,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.45574718713760376},{"word":"is","start":89.83,"end":90.33,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4235480725765228},{"word":"i","start":90.87,"end":91.11,"confidence":0.8051758,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6550836563110352},{"word":"misunderstood","start":91.11,"end":91.61,"confidence":1.0,"punctuated_word":"misunderstood","sentiment":"negative","sentiment_score":-0.5881255269050598},{"word":"what","start":91.990005,"end":92.23,"confidence":1.0,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.6067405343055725},{"word":"you","start":92.23,"end":92.47,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5413400530815125},{"word":"told","start":92.47,"end":92.71,"confidence":0.99902344,"punctuated_word":"told","sentiment":"negative","sentiment_score":-0.45078548789024353},{"word":"me","start":92.71,"end":92.950005,"confidence":0.99853516,"punctuated_word":"me.","sentiment":"negative","sentiment_score":-0.38193443417549133},{"word":"so","start":92.950005,"end":93.19,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14008423686027527},{"word":"what","start":93.19,"end":93.43,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.11925561726093292},{"word":"i","start":93.43,"end":93.590004,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1293054074048996},{"word":"did","start":93.590004,"end":93.83,"confidence":0.73046875,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":-0.0850139856338501},{"word":"you","start":93.83,"end":93.990005,"confidence":0.97265625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.052163466811180115},{"word":"know","start":93.990005,"end":94.23,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.03575819730758667},{"word":"the","start":94.23,"end":94.47,"confidence":0.6645508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03024067729711533},{"word":"yellow","start":94.47,"end":94.950005,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.02029985375702381},{"word":"cable","start":94.950005,"end":95.450005,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.053090475499629974},{"word":"that","start":95.895,"end":96.135,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.004057131707668304},{"word":"connects","start":96.135,"end":96.635,"confidence":0.97265625,"punctuated_word":"connects","sentiment":"neutral","sentiment_score":-0.0036340169608592983},{"word":"the","start":96.935,"end":97.255,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008940767496824265},{"word":"router","start":97.255,"end":97.735,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.033451687544584274},{"word":"to","start":97.735,"end":97.975,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.001164272427558899},{"word":"the","start":97.975,"end":98.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00502515584230423},{"word":"big","start":98.215,"end":98.455,"confidence":1.0,"punctuated_word":"big","sentiment":"neutral","sentiment_score":0.005775369703769684},{"word":"black","start":98.455,"end":98.854996,"confidence":0.95410156,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.004982199519872665},{"word":"box","start":98.854996,"end":99.354996,"confidence":0.77905273,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.012068485841155052},{"word":"i","start":99.735,"end":100.135,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029686592519283295},{"word":"pulled","start":100.135,"end":100.635,"confidence":0.9941406,"punctuated_word":"pulled","sentiment":"neutral","sentiment_score":0.030598584562540054},{"word":"out","start":101.335,"end":101.655,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.01819746196269989},{"word":"the","start":101.655,"end":101.975,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03004082664847374},{"word":"cable","start":101.975,"end":102.475,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.004655290395021439},{"word":"on","start":102.534996,"end":102.854996,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03393447399139404},{"word":"both","start":102.854996,"end":103.174995,"confidence":1.0,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.03563813492655754},{"word":"side","start":103.174995,"end":103.655,"confidence":0.8413086,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":0.0407029464840889},{"word":"which","start":103.655,"end":103.975,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03694992884993553},{"word":"is","start":103.975,"end":104.295,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.040219955146312714},{"word":"on","start":104.295,"end":104.534996,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.026507720351219177},{"word":"the","start":104.534996,"end":104.775,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.060939401388168335},{"word":"black","start":104.775,"end":105.095,"confidence":1.0,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.037286121398210526},{"word":"box","start":105.095,"end":105.415,"confidence":0.9970703,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.06441984325647354},{"word":"as","start":105.415,"end":105.575,"confidence":0.91259766,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07493019104003906},{"word":"well","start":105.575,"end":105.815,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.04998442158102989},{"word":"as","start":105.815,"end":106.055,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04112868383526802},{"word":"on","start":106.055,"end":106.295,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.035132620483636856},{"word":"the","start":106.295,"end":106.455,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04383222013711929},{"word":"router","start":106.455,"end":106.955,"confidence":0.95825195,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.023624330759048465},{"word":"and","start":107.494995,"end":107.895,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04793472960591316},{"word":"you've","start":107.895,"end":108.295,"confidence":0.99365234,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.04746687412261963},{"word":"told","start":108.295,"end":108.795,"confidence":0.99316406,"punctuated_word":"told","sentiment":"neutral","sentiment_score":0.03732676059007645},{"word":"oh","start":111.78,"end":112.17999,"confidence":0.7976074,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.017603566870093346},{"word":"w","start":112.17999,"end":112.67999,"confidence":0.8798828,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.009229288436472416},{"word":"a","start":112.74,"end":112.979996,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006210182793438435},{"word":"n","start":112.979996,"end":113.299995,"confidence":0.9824219,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.007198227569460869},{"word":"okay","start":113.299995,"end":113.799995,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.032447297126054764},{"word":"gotcha","start":113.85999,"end":114.35999,"confidence":0.9682617,"punctuated_word":"Gotcha.","sentiment":"neutral","sentiment_score":0.05405276268720627},{"word":"okay","start":118.579994,"end":119.079994,"confidence":0.9707031,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03068697825074196}],"paragraphs":{"transcript":"\nHello. Hi. You're still you're speaking to Sophie, and I just called earlier. And you told me to unplug the cable from the big black box on the wall as well as from the router. So I did, but I didn't check where the cable was plugged in.\n\nBecause on the black box, there is Internet one, two, 3, 4. So No. I didn't take that one out. I took out the yellow cable. Internet one.\n\nMhmm. Okay. And what about on the router? So because on the router, there is w a n LAN a LAN Okay. I've I've understood that part, but what I'm saying is I misunderstood what you told me.\n\nSo what I did, you know the yellow cable that connects the router to the big black box? I pulled out the cable on both side, which is on the black box as well as on the router. And you've told Oh, w a n. Okay. Gotcha.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.13417601585388184},{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.1434640884399414},{"text":"You're still you're speaking to Sophie, and I just called earlier.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.10652822323820808},{"text":"And you told me to unplug the cable from the big black box on the wall as well as from the router.","start":8.8,"end":18.155,"sentiment":"neutral","sentiment_score":0.016925325807691974},{"text":"So I did, but I didn't check where the cable was plugged in.","start":20.375,"end":27.355,"sentiment":"neutral","sentiment_score":-0.10256728845146987}],"sentiment":"neutral","sentiment_score":0.010175687037796402,"num_words":48,"start":3.04,"end":27.355},{"sentences":[{"text":"Because on the black box, there is Internet one, two, 3, 4.","start":27.654999,"end":33.59,"sentiment":"neutral","sentiment_score":-0.0863656507184108},{"text":"So No.","start":33.59,"end":44.045002,"sentiment":"neutral","sentiment_score":-0.21859349310398102},{"text":"I didn't take that one out.","start":44.045002,"end":45.485,"sentiment":"neutral","sentiment_score":-0.23491177956263223},{"text":"I took out the yellow cable.","start":45.485,"end":47.745003,"sentiment":"neutral","sentiment_score":-0.08567020669579506},{"text":"Internet one.","start":51.805,"end":53.105003,"sentiment":"neutral","sentiment_score":-0.019959894008934498}],"sentiment":"neutral","sentiment_score":-0.12274951787133302,"num_words":28,"start":27.654999,"end":53.105003},{"sentences":[{"text":"Mhmm.","start":53.325,"end":53.825,"sentiment":"neutral","sentiment_score":0.003641956485807896},{"text":"Okay.","start":61.22,"end":61.72,"sentiment":"neutral","sentiment_score":0.02381349727511406},{"text":"And what about on the router?","start":62.9,"end":65.08,"sentiment":"neutral","sentiment_score":-0.030361531612773735},{"text":"So because on the router, there is w a n LAN a LAN Okay.","start":67.22,"end":85.61,"sentiment":"neutral","sentiment_score":-0.04702939439032759},{"text":"I've I've understood that part, but what I'm saying is I misunderstood what you told me.","start":85.75,"end":92.950005,"sentiment":"negative","sentiment_score":-0.3840234512463212}],"sentiment":"neutral","sentiment_score":-0.18309211782424858,"num_words":38,"start":53.325,"end":92.950005},{"sentences":[{"text":"So what I did, you know the yellow cable that connects the router to the big black box?","start":92.950005,"end":99.354996,"sentiment":"neutral","sentiment_score":-0.040128747622172035},{"text":"I pulled out the cable on both side, which is on the black box as well as on the router.","start":99.735,"end":106.955,"sentiment":"neutral","sentiment_score":0.037920487485826014},{"text":"And you've told Oh, w a n.","start":107.494995,"end":113.299995,"sentiment":"neutral","sentiment_score":0.02470994714115347},{"text":"Okay.","start":113.299995,"end":113.799995,"sentiment":"neutral","sentiment_score":0.032447297126054764},{"text":"Gotcha.","start":113.85999,"end":114.35999,"sentiment":"neutral","sentiment_score":0.05405276268720627}],"sentiment":"neutral","sentiment_score":0.006288552815292744,"num_words":47,"start":92.950005,"end":114.35999},{"sentences":[{"text":"Okay.","start":118.579994,"end":119.079994,"sentiment":"neutral","sentiment_score":0.03068697825074196}],"sentiment":"neutral","sentiment_score":0.03068697825074196,"num_words":1,"start":118.579994,"end":119.079994}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Hello. Hi. You're still you're speaking to Sophie, and I just called earlier.\n\nChannel 0: Yeah.\n\nChannel 1: And you told me to unplug the cable from the big black box on the wall\n\nChannel 0: And\n\nChannel 1: as well\n\nChannel 0: the router.\n\nChannel 1: as from the router.\n\nChannel 0: That's correct. Yes.\n\nChannel 1: So I did, but I didn't check where the cable was plugged in. Because on the black box, there is Internet one, two,\n\nChannel 0: No.\n\nChannel 1: 3,\n\nChannel 0: No. No.\n\nChannel 1: 4.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: Don't touch don't touch those cables. You need to take out the power supply. It's a little black cable that goes into the right hand side of the box.\n\nChannel 1: No. I didn't take that one out. I took out the yellow cable.\n\nChannel 0: No. No. No. You don't need to do that. You can put that back in the Ethernet one.\n\nChannel 1: Internet\n\nChannel 0: You need to\n\nChannel 1: one.\n\nChannel 0: yeah.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. Ethernet one and then pull out the power cable. Once you pull the power cable, all the lights will go off.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: And what about on the router?\n\nChannel 0: The same. You\n\nChannel 1: So\n\nChannel 0: pull the\n\nChannel 1: because on the router, there is w a n LAN\n\nChannel 0: no. No.\n\nChannel 1: a\n\nChannel 0: No. No.\n\nChannel 1: LAN\n\nChannel 0: No. No. They're recent eight cables. You need to pull out the power cable. So little black one, little black cable that plugs in.\n\nYou just pull that one out and the light will go off off\n\nChannel 1: Okay.\n\nChannel 0: the router.\n\nChannel 1: I've I've understood that part, but what I'm saying is I misunderstood what you told me. So what I did, you know the yellow cable\n\nChannel 0: Yeah.\n\nChannel 1: that connects the router to the big black box?\n\nChannel 0: Yeah.\n\nChannel 1: I pulled out the cable on both side, which is on the black box as well as on the router.\n\nChannel 0: Okay. Well,\n\nChannel 1: And\n\nChannel 0: you put\n\nChannel 1: you've\n\nChannel 0: one in\n\nChannel 1: told\n\nChannel 0: Ethernet one and the other end in the WAN port.\n\nChannel 1: Oh, w a n. Okay. Gotcha.\n\nChannel 0: And then now you're gonna pull out the power supply. The power\n\nChannel 1: Okay.\n\nChannel 0: supply is a little it's a it's a, like, a little round circle, and you'll see it's a color black. And you have one in the back of the router and the other one in the black box. Do you see it? Do you have WhatsApp?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.604425698518753},{"text":"Airtel tech support.","start":1.12,"end":2.1799998,"sentiment":"positive","sentiment_score":0.39085919658343}],"sentiment":"positive","sentiment_score":0.4762857973575592,"channel":0,"num_words":5,"start":0.39999998,"end":2.1799998},{"sentences":[{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.13417601585388184},{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.1434640884399414},{"text":"You're still you're speaking to Sophie, and I just called earlier.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.10652822323820808}],"sentiment":"neutral","sentiment_score":0.11149619691647016,"channel":1,"num_words":13,"start":3.04,"end":7.14},{"sentences":[{"text":"Yeah.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.07288201153278351}],"sentiment":"neutral","sentiment_score":0.07288201153278351,"channel":0,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"And you told me to unplug the cable from the big black box on the wall","start":8.8,"end":15.94,"sentiment":"neutral","sentiment_score":0.013263299508253112}],"sentiment":"neutral","sentiment_score":0.013263299508253112,"channel":1,"num_words":16,"start":8.8,"end":15.94},{"sentences":[{"text":"And","start":16.415,"end":16.655,"sentiment":"neutral","sentiment_score":0.014463543891906738}],"sentiment":"neutral","sentiment_score":0.014463543891906738,"channel":0,"num_words":1,"start":16.415,"end":16.655},{"sentences":[{"text":"as well","start":16.455,"end":16.935,"sentiment":"neutral","sentiment_score":0.019444203935563564}],"sentiment":"neutral","sentiment_score":0.019444203935563564,"channel":1,"num_words":2,"start":16.455,"end":16.935},{"sentences":[{"text":"the router.","start":16.655,"end":17.235,"sentiment":"neutral","sentiment_score":0.026494238525629044}],"sentiment":"neutral","sentiment_score":0.026494238525629044,"channel":0,"num_words":2,"start":16.655,"end":17.235},{"sentences":[{"text":"as from the router.","start":16.935,"end":18.155,"sentiment":"neutral","sentiment_score":0.03031399194151163}],"sentiment":"neutral","sentiment_score":0.03031399194151163,"channel":1,"num_words":4,"start":16.935,"end":18.155},{"sentences":[{"text":"That's correct.","start":18.655,"end":19.295,"sentiment":"neutral","sentiment_score":0.1271522156894207},{"text":"Yes.","start":19.295,"end":19.795,"sentiment":"neutral","sentiment_score":0.08685222268104553}],"sentiment":"neutral","sentiment_score":0.11371888468662898,"channel":0,"num_words":3,"start":18.655,"end":19.795},{"sentences":[{"text":"So I did, but I didn't check where the cable was plugged in.","start":20.375,"end":27.355,"sentiment":"neutral","sentiment_score":-0.10256728845146987},{"text":"Because on the black box, there is Internet one, two,","start":27.654999,"end":32.87,"sentiment":"neutral","sentiment_score":-0.08034792318940162}],"sentiment":"neutral","sentiment_score":-0.09290669485926628,"channel":1,"num_words":23,"start":20.375,"end":32.87},{"sentences":[{"text":"No.","start":32.84,"end":33.0,"sentiment":"neutral","sentiment_score":-0.14431479573249817}],"sentiment":"neutral","sentiment_score":-0.14431479573249817,"channel":0,"num_words":1,"start":32.84,"end":33.0},{"sentences":[{"text":"3,","start":32.87,"end":33.27,"sentiment":"neutral","sentiment_score":-0.07735291123390198}],"sentiment":"neutral","sentiment_score":-0.07735291123390198,"channel":1,"num_words":1,"start":32.87,"end":33.27},{"sentences":[{"text":"No.","start":33.0,"end":33.239998,"sentiment":"neutral","sentiment_score":-0.2620921730995178},{"text":"No.","start":33.239998,"end":33.4,"sentiment":"neutral","sentiment_score":-0.23949195444583893}],"sentiment":"neutral","sentiment_score":-0.2507920637726784,"channel":0,"num_words":2,"start":33.0,"end":33.4},{"sentences":[{"text":"4.","start":33.27,"end":33.59,"sentiment":"neutral","sentiment_score":-0.15555566549301147}],"sentiment":"neutral","sentiment_score":-0.15555566549301147,"channel":1,"num_words":1,"start":33.27,"end":33.59},{"sentences":[{"text":"No.","start":33.4,"end":33.72,"sentiment":"neutral","sentiment_score":-0.22727099061012268}],"sentiment":"neutral","sentiment_score":-0.22727099061012268,"channel":0,"num_words":1,"start":33.4,"end":33.72},{"sentences":[{"text":"So","start":33.59,"end":33.75,"sentiment":"neutral","sentiment_score":-0.17634525895118713}],"sentiment":"neutral","sentiment_score":-0.17634525895118713,"channel":1,"num_words":1,"start":33.59,"end":33.75},{"sentences":[{"text":"Don't touch don't touch those cables.","start":33.72,"end":35.5,"sentiment":"negative","sentiment_score":-0.3341873561342557},{"text":"You need to take out the power supply.","start":35.72,"end":37.72,"sentiment":"neutral","sentiment_score":-0.1928853988647461},{"text":"It's a little black cable that goes into the right hand side of the box.","start":37.72,"end":42.54,"sentiment":"neutral","sentiment_score":-0.06046481281518936}],"sentiment":"neutral","sentiment_score":-0.1536268799983222,"channel":0,"num_words":29,"start":33.72,"end":42.54},{"sentences":[{"text":"No.","start":43.725002,"end":44.045002,"sentiment":"neutral","sentiment_score":-0.2608417272567749},{"text":"I didn't take that one out.","start":44.045002,"end":45.485,"sentiment":"neutral","sentiment_score":-0.23491177956263223},{"text":"I took out the yellow cable.","start":45.485,"end":47.745003,"sentiment":"neutral","sentiment_score":-0.08567020669579506}],"sentiment":"neutral","sentiment_score":-0.1680256649851799,"channel":1,"num_words":13,"start":43.725002,"end":47.745003},{"sentences":[{"text":"No.","start":47.685,"end":47.925,"sentiment":"neutral","sentiment_score":-0.22287830710411072},{"text":"No.","start":47.925,"end":48.165,"sentiment":"neutral","sentiment_score":-0.2419248968362808},{"text":"No.","start":48.165,"end":48.325,"sentiment":"neutral","sentiment_score":-0.22047998011112213},{"text":"You don't need to do that.","start":48.325,"end":49.285,"sentiment":"neutral","sentiment_score":-0.1736630325516065},{"text":"You can put that back in the Ethernet one.","start":49.285,"end":51.385002,"sentiment":"neutral","sentiment_score":-0.0458554116388162}],"sentiment":"neutral","sentiment_score":-0.11888667133947213,"channel":0,"num_words":18,"start":47.685,"end":51.385002},{"sentences":[{"text":"Internet","start":51.805,"end":52.305,"sentiment":"neutral","sentiment_score":-0.021348558366298676}],"sentiment":"neutral","sentiment_score":-0.021348558366298676,"channel":1,"num_words":1,"start":51.805,"end":52.305},{"sentences":[{"text":"You need to","start":52.005,"end":52.905,"sentiment":"neutral","sentiment_score":-0.032125139608979225}],"sentiment":"neutral","sentiment_score":-0.032125139608979225,"channel":0,"num_words":3,"start":52.005,"end":52.905},{"sentences":[{"text":"one.","start":52.605003,"end":53.105003,"sentiment":"neutral","sentiment_score":-0.01857122965157032}],"sentiment":"neutral","sentiment_score":-0.01857122965157032,"channel":1,"num_words":1,"start":52.605003,"end":53.105003},{"sentences":[{"text":"yeah.","start":53.285,"end":53.785,"sentiment":"neutral","sentiment_score":0.004540273919701576}],"sentiment":"neutral","sentiment_score":0.004540273919701576,"channel":0,"num_words":1,"start":53.285,"end":53.785},{"sentences":[{"text":"Mhmm.","start":53.325,"end":53.825,"sentiment":"neutral","sentiment_score":0.003641956485807896}],"sentiment":"neutral","sentiment_score":0.003641956485807896,"channel":1,"num_words":1,"start":53.325,"end":53.825},{"sentences":[{"text":"Yeah.","start":53.925,"end":54.165,"sentiment":"neutral","sentiment_score":0.017772993072867393},{"text":"Ethernet one and then pull out the power cable.","start":54.165,"end":56.965,"sentiment":"neutral","sentiment_score":-0.010472152382135391},{"text":"Once you pull the power cable, all the lights will go off.","start":56.965,"end":60.59,"sentiment":"neutral","sentiment_score":0.0032097212970256805}],"sentiment":"neutral","sentiment_score":-0.0017254419455474074,"channel":0,"num_words":22,"start":53.925,"end":60.59},{"sentences":[{"text":"Okay.","start":61.22,"end":61.72,"sentiment":"neutral","sentiment_score":0.02381349727511406}],"sentiment":"neutral","sentiment_score":0.02381349727511406,"channel":1,"num_words":1,"start":61.22,"end":61.72},{"sentences":[{"text":"Yeah.","start":62.329998,"end":62.829998,"sentiment":"neutral","sentiment_score":0.010086821392178535}],"sentiment":"neutral","sentiment_score":0.010086821392178535,"channel":0,"num_words":1,"start":62.329998,"end":62.829998},{"sentences":[{"text":"And what about on the router?","start":62.9,"end":65.08,"sentiment":"neutral","sentiment_score":-0.030361531612773735}],"sentiment":"neutral","sentiment_score":-0.030361531612773735,"channel":1,"num_words":6,"start":62.9,"end":65.08},{"sentences":[{"text":"The same.","start":65.69,"end":66.43,"sentiment":"neutral","sentiment_score":-0.035746706649661064},{"text":"You","start":67.13,"end":67.369995,"sentiment":"neutral","sentiment_score":-0.025287598371505737}],"sentiment":"neutral","sentiment_score":-0.03226033722360929,"channel":0,"num_words":3,"start":65.69,"end":67.369995},{"sentences":[{"text":"So","start":67.22,"end":67.62,"sentiment":"neutral","sentiment_score":-0.020720036700367928}],"sentiment":"neutral","sentiment_score":-0.020720036700367928,"channel":1,"num_words":1,"start":67.22,"end":67.62},{"sentences":[{"text":"pull the","start":67.369995,"end":67.77,"sentiment":"neutral","sentiment_score":-0.033276163041591644}],"sentiment":"neutral","sentiment_score":-0.033276163041591644,"channel":0,"num_words":2,"start":67.369995,"end":67.77},{"sentences":[{"text":"because on the router, there is w a n LAN","start":67.86,"end":72.825,"sentiment":"neutral","sentiment_score":-0.03979828748852014}],"sentiment":"neutral","sentiment_score":-0.03979828748852014,"channel":1,"num_words":10,"start":67.86,"end":72.825},{"sentences":[{"text":"no.","start":72.465,"end":72.784996,"sentiment":"neutral","sentiment_score":-0.11324415355920792},{"text":"No.","start":72.784996,"end":73.025,"sentiment":"neutral","sentiment_score":-0.21403124928474423}],"sentiment":"neutral","sentiment_score":-0.1636377014219761,"channel":0,"num_words":2,"start":72.465,"end":73.025},{"sentences":[{"text":"a","start":72.825,"end":73.225,"sentiment":"neutral","sentiment_score":-0.11097800731658936}],"sentiment":"neutral","sentiment_score":-0.11097800731658936,"channel":1,"num_words":1,"start":72.825,"end":73.225},{"sentences":[{"text":"No.","start":73.025,"end":73.185,"sentiment":"neutral","sentiment_score":-0.22518418729305267},{"text":"No.","start":73.185,"end":73.425,"sentiment":"neutral","sentiment_score":-0.21459296345710752}],"sentiment":"neutral","sentiment_score":-0.2198885753750801,"channel":0,"num_words":2,"start":73.025,"end":73.425},{"sentences":[{"text":"LAN","start":73.385,"end":73.705,"sentiment":"neutral","sentiment_score":-0.0912136808037758}],"sentiment":"neutral","sentiment_score":-0.0912136808037758,"channel":1,"num_words":1,"start":73.385,"end":73.705},{"sentences":[{"text":"No.","start":73.425,"end":73.585,"sentiment":"neutral","sentiment_score":-0.17092567682266235},{"text":"No.","start":73.585,"end":73.745,"sentiment":"neutral","sentiment_score":-0.17527994513511658},{"text":"They're recent eight cables.","start":73.745,"end":75.505,"sentiment":"neutral","sentiment_score":-0.09392437525093555},{"text":"You need to pull out the power cable.","start":75.505,"end":77.445,"sentiment":"neutral","sentiment_score":-0.06461500003933907},{"text":"So little black one, little black cable that plugs in.","start":77.505,"end":80.645,"sentiment":"neutral","sentiment_score":-0.009356178343296051}],"sentiment":"neutral","sentiment_score":-0.055516037779549755,"channel":0,"num_words":24,"start":73.425,"end":80.645},{"sentences":[{"text":"You just pull that one out and the light will go off off","start":81.744995,"end":85.450005,"sentiment":"neutral","sentiment_score":-0.03163776088219423}],"sentiment":"neutral","sentiment_score":-0.03163776088219423,"channel":0,"num_words":13,"start":81.744995,"end":85.450005},{"sentences":[{"text":"Okay.","start":85.11,"end":85.61,"sentiment":"neutral","sentiment_score":-0.03751692175865173}],"sentiment":"neutral","sentiment_score":-0.03751692175865173,"channel":1,"num_words":1,"start":85.11,"end":85.61},{"sentences":[{"text":"the router.","start":85.450005,"end":86.03001,"sentiment":"neutral","sentiment_score":-0.07925392501056194}],"sentiment":"neutral","sentiment_score":-0.07925392501056194,"channel":0,"num_words":2,"start":85.450005,"end":86.03001},{"sentences":[{"text":"I've I've understood that part, but what I'm saying is I misunderstood what you told me.","start":85.75,"end":92.950005,"sentiment":"negative","sentiment_score":-0.3840234512463212},{"text":"So what I did, you know the yellow cable","start":92.950005,"end":95.450005,"sentiment":"neutral","sentiment_score":-0.07391243531472153}],"sentiment":"neutral","sentiment_score":-0.2723834855109453,"channel":1,"num_words":25,"start":85.75,"end":95.450005},{"sentences":[{"text":"Yeah.","start":95.770004,"end":96.270004,"sentiment":"neutral","sentiment_score":-0.0013988073915243149}],"sentiment":"neutral","sentiment_score":-0.0013988073915243149,"channel":0,"num_words":1,"start":95.770004,"end":96.270004},{"sentences":[{"text":"that connects the router to the big black box?","start":95.895,"end":99.354996,"sentiment":"neutral","sentiment_score":-0.006345059929622544}],"sentiment":"neutral","sentiment_score":-0.006345059929622544,"channel":1,"num_words":9,"start":95.895,"end":99.354996},{"sentences":[{"text":"Yeah.","start":99.615005,"end":100.115005,"sentiment":"neutral","sentiment_score":0.029215240851044655}],"sentiment":"neutral","sentiment_score":0.029215240851044655,"channel":0,"num_words":1,"start":99.615005,"end":100.115005},{"sentences":[{"text":"I pulled out the cable on both side, which is on the black box as well as on the router.","start":99.735,"end":106.955,"sentiment":"neutral","sentiment_score":0.037920487485826014}],"sentiment":"neutral","sentiment_score":0.037920487485826014,"channel":1,"num_words":20,"start":99.735,"end":106.955},{"sentences":[{"text":"Okay.","start":106.895004,"end":107.375,"sentiment":"neutral","sentiment_score":0.056897420436143875},{"text":"Well,","start":107.375,"end":107.535,"sentiment":"neutral","sentiment_score":0.043281130492687225}],"sentiment":"neutral","sentiment_score":0.05008927546441555,"channel":0,"num_words":2,"start":106.895004,"end":107.535},{"sentences":[{"text":"And","start":107.494995,"end":107.895,"sentiment":"neutral","sentiment_score":0.04793472960591316}],"sentiment":"neutral","sentiment_score":0.04793472960591316,"channel":1,"num_words":1,"start":107.494995,"end":107.895},{"sentences":[{"text":"you put","start":107.535,"end":107.935005,"sentiment":"neutral","sentiment_score":0.05253022536635399}],"sentiment":"neutral","sentiment_score":0.05253022536635399,"channel":0,"num_words":2,"start":107.535,"end":107.935005},{"sentences":[{"text":"you've","start":107.895,"end":108.295,"sentiment":"neutral","sentiment_score":0.04746687412261963}],"sentiment":"neutral","sentiment_score":0.04746687412261963,"channel":1,"num_words":1,"start":107.895,"end":108.295},{"sentences":[{"text":"one in","start":107.935005,"end":108.495,"sentiment":"neutral","sentiment_score":0.03347130864858627}],"sentiment":"neutral","sentiment_score":0.03347130864858627,"channel":0,"num_words":2,"start":107.935005,"end":108.495},{"sentences":[{"text":"told","start":108.295,"end":108.795,"sentiment":"neutral","sentiment_score":0.03732676059007645}],"sentiment":"neutral","sentiment_score":0.03732676059007645,"channel":1,"num_words":1,"start":108.295,"end":108.795},{"sentences":[{"text":"Ethernet one and the other end in the WAN port.","start":108.495,"end":111.69,"sentiment":"neutral","sentiment_score":0.0335152855142951}],"sentiment":"neutral","sentiment_score":0.0335152855142951,"channel":0,"num_words":10,"start":108.495,"end":111.69},{"sentences":[{"text":"Oh, w a n.","start":111.78,"end":113.299995,"sentiment":"neutral","sentiment_score":0.010060316417366266},{"text":"Okay.","start":113.299995,"end":113.799995,"sentiment":"neutral","sentiment_score":0.032447297126054764},{"text":"Gotcha.","start":113.85999,"end":114.35999,"sentiment":"neutral","sentiment_score":0.05405276268720627}],"sentiment":"neutral","sentiment_score":0.021123554247121017,"channel":1,"num_words":6,"start":111.78,"end":114.35999},{"sentences":[{"text":"And then now you're gonna pull out the power supply.","start":114.97,"end":117.47,"sentiment":"neutral","sentiment_score":0.027192655578255655},{"text":"The power","start":118.170006,"end":118.810005,"sentiment":"neutral","sentiment_score":0.02860216237604618}],"sentiment":"neutral","sentiment_score":0.02742757337788741,"channel":0,"num_words":12,"start":114.97,"end":118.810005},{"sentences":[{"text":"Okay.","start":118.579994,"end":119.079994,"sentiment":"neutral","sentiment_score":0.03068697825074196}],"sentiment":"neutral","sentiment_score":0.03068697825074196,"channel":1,"num_words":1,"start":118.579994,"end":119.079994},{"sentences":[{"text":"supply is a little it's a it's a, like, a little round circle, and you'll see it's a color black.","start":118.810005,"end":125.310005,"sentiment":"neutral","sentiment_score":0.01957004136929754},{"text":"And you have one in the back of the router and the other one in the black box.","start":127.425,"end":131.125,"sentiment":"neutral","sentiment_score":-0.05855218114124404},{"text":"Do you see it?","start":138.96,"end":140.02,"sentiment":"neutral","sentiment_score":-0.06657974049448967},{"text":"Do you have WhatsApp?","start":146.08,"end":147.22,"sentiment":"neutral","sentiment_score":-0.09105870127677917}],"sentiment":"neutral","sentiment_score":-0.028110700005250375,"channel":0,"num_words":46,"start":118.810005,"end":147.22}]},"summary":{"result":"success","short":"The customer called Airtel tech support because they were confused about the cables they were supposed to use for the router. The agent explains that they had to pull out the power supply and put the cables in the back of the router and the black box. The agent also clarifies that the yellow cable is for Ethernet and the white cable is for WAN port."},"intents":{"segments":[{"text":"And you told me to unplug the cable from the big black box on the wall And as well the router.","start_word":19,"end_word":39,"intents":[{"intent":"Unplug cable","confidence_score":0.18918994}]},{"text":"So I did, but I didn't check where the cable was plugged in.","start_word":47,"end_word":59,"intents":[{"intent":"Check cable location","confidence_score":0.4296047}]},{"text":"You need to take out the power supply.","start_word":83,"end_word":90,"intents":[{"intent":"Disconnect power supply","confidence_score":0.009708161},{"intent":"Pull out power cable","confidence_score":0.06589897}]},{"text":"You need to take out the power supply. It's a little black cable that goes into the right hand side of the box.","start_word":83,"end_word":105,"intents":[{"intent":"Leave power supply","confidence_score":0.00008414484}]},{"text":"You need to pull out the power cable.","start_word":202,"end_word":209,"intents":[{"intent":"Pull out power cable","confidence_score":0.3700797}]},{"text":"that connects the router to the big black box? Yeah.","start_word":262,"end_word":271,"intents":[{"intent":"Connect router to black box","confidence_score":0.5399373}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech support.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.460450679063797},{"text":"Hello. Hi. You're still you're speaking to Sophie, and I just called earlier. Yeah. And you told me to unplug the cable from the big black box on the wall And as well the router. as from the router. That's correct. Yes. So I did, but I didn't check where the cable was plugged in. Because on the black box, there is Internet one, two, No. 3, No. No. 4. No. So Don't touch don't touch those cables. You need to take out the power supply. It's a little black cable that goes into the right hand side of the box. No. I didn't take that one out. I took out the yellow cable. No. No. No. You don't need to do that. You can put that back in the Ethernet one. Internet You need to one. yeah. Mhmm. Yeah. Ethernet one and then pull out the power cable. Once you pull the power cable, all the lights will go off. Okay. Yeah. And what about on the router? The same. You So pull the because on the router, there is w a n LAN no. No. a No. No. LAN No. No. They're recent eight cables. You need to pull out the power cable. So little black one, little black cable that plugs in. You just pull that one out and the light will go off off Okay. the router.","start_word":5,"end_word":235,"sentiment":"neutral","sentiment_score":-0.06270168179815466},{"text":"I've I've understood that part, but what I'm saying is I misunderstood what you told me.","start_word":236,"end_word":251,"sentiment":"negative","sentiment_score":-0.3884381949901581},{"text":"So what I did, you know the yellow cable Yeah. that connects the router to the big black box? Yeah. I pulled out the cable on both side, which is on the black box as well as on the router. Okay. Well, And you put you've one in told Ethernet one and the other end in the WAN port. Oh, w a n. Okay. Gotcha. And then now you're gonna pull out the power supply. The power Okay. supply is a little it's a it's a, like, a little round circle, and you'll see it's a color black. And you have one in the back of the router and the other one in the black box. Do you see it? Do you have WhatsApp?","start_word":252,"end_word":375,"sentiment":"neutral","sentiment_score":0.0012629778394776007}],"average":{"sentiment":"neutral","sentiment_score":-0.05080258619649328}}}}