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mind spelling that for me?","start":66.55,"end":68.265,"sentiment":"neutral","sentiment_score":-0.018635653358485018}],"sentiment":"neutral","sentiment_score":-0.018635653358485018,"channel":1,"num_words":7,"start":66.55,"end":68.265},{"sentences":[{"text":"g a r c I a.","start":69.125,"end":70.98499,"sentiment":"neutral","sentiment_score":-0.015001066184292236}],"sentiment":"neutral","sentiment_score":-0.015001066184292236,"channel":0,"num_words":6,"start":69.125,"end":70.98499},{"sentences":[{"text":"And what would you like me to advise, Alex, before I transfer your call?","start":76.665,"end":80.604996,"sentiment":"neutral","sentiment_score":-0.058193577719586234}],"sentiment":"neutral","sentiment_score":-0.058193577719586234,"channel":1,"num_words":14,"start":76.665,"end":80.604996},{"sentences":[{"text":"Just following up on email sent to 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please just bear with me on the line?","start":103.515,"end":105.375,"sentiment":"neutral","sentiment_score":-0.03551823496818542}],"sentiment":"neutral","sentiment_score":-0.04398389160633087,"channel":1,"num_words":20,"start":100.954994,"end":105.375},{"sentences":[{"text":"Sure.","start":106.48,"end":106.98,"sentiment":"neutral","sentiment_score":0.059984028339385986}],"sentiment":"neutral","sentiment_score":0.059984028339385986,"channel":0,"num_words":1,"start":106.48,"end":106.98},{"sentences":[{"text":"Hello.","start":156.01488,"end":156.25487,"sentiment":"neutral","sentiment_score":0.02959704212844372},{"text":"Alex 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The agent, Monica, tries to locate Alex but is interrupted by another call. After some hold time, the customer is transferred to Alex and the agent asks for their last name and a few details before placing them on hold again."},"intents":{"segments":[{"text":"May I have your name, please? Mary from Vigilance AI. Is he available? Yeah.","start_word":35,"end_word":48,"intents":[{"intent":"Request information","confidence_score":0.002303429}]},{"text":"Mary from Vigilance AI. Is he available? Yeah.","start_word":41,"end_word":48,"intents":[{"intent":"Inquire about availability","confidence_score":0.008802601}]},{"text":"So, Mary, are you calling from the Vigilant AI? Yes.","start_word":91,"end_word":100,"intents":[{"intent":"Request clarification","confidence_score":0.0066326414}]},{"text":"I'm just gonna place you on a brief hold. May I please just bear with me on the line? Sure. Hello. Alex speaking. Hello?","start_word":171,"end_word":194,"intents":[{"intent":"Express gratitude","confidence_score":0.005384646}]}]},"sentiments":{"segments":[{"text":"Hold while I try to locate the person you are calling.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":-0.051964472979307175},{"text":"Good morning. Locom International.","start_word":11,"end_word":14,"sentiment":"positive","sentiment_score":0.3813649117946625},{"text":"Monica speaking.","start_word":15,"end_word":16,"sentiment":"neutral","sentiment_score":0.29937803745269775},{"text":"How may I help you?","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.361747682094574},{"text":"Yes, ma'am. Yeah.","start_word":22,"end_word":24,"sentiment":"neutral","sentiment_score":0.20141081511974335},{"text":"Monica, good morning.","start_word":25,"end_word":27,"sentiment":"positive","sentiment_score":0.34929749369621277},{"text":"I'm looking for Alex Baburin. Alright. Yes. May I have your name, please? Mary from Vigilance AI. Is he available? Yeah. I'm I'm just going I will transfer your call later. I'm just gonna try try and trans. Sorry. I'm just gonna try and take down a few of the details with before I transfer your call. Would that be alright? Sure. Okay. So, Mary, are you calling from the Vigilant AI? Yes. Mary, may I have your last name, please? Garcia, Would you mind spelling that for me? g a r c I a. And what would you like me to advise, Alex, before I transfer your call? Just following up on email sent to him. Sorry. Sorry. I think we got a cut on the line. Following up on the Oh, follow-up on email resent. on the recent email. Yes. Okay. I'm just gonna place you on a brief hold. May I please just bear with me on the line? Sure. Hello. Alex speaking. Hello?","start_word":28,"end_word":194,"sentiment":"neutral","sentiment_score":-0.05838502570986748}],"average":{"sentiment":"neutral","sentiment_score":-0.02065529425938924}}}}