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welcome.","start":63.920002,"end":64.64,"sentiment":"neutral","sentiment_score":0.27902814745903015},{"text":"Bye.","start":64.64,"end":64.755005,"sentiment":"neutral","sentiment_score":0.2633313536643982},{"text":"Have a great day.","start":64.755005,"end":65.86,"sentiment":"positive","sentiment_score":0.5154122114181519}],"sentiment":"positive","sentiment_score":0.38125429674983025,"channel":0,"num_words":8,"start":63.36,"end":65.86},{"sentences":[{"text":"You too.","start":65.85,"end":66.51,"sentiment":"neutral","sentiment_score":0.14868737012147903}],"sentiment":"neutral","sentiment_score":0.14868737012147903,"channel":1,"num_words":2,"start":65.85,"end":66.51}]},"summary":{"result":"success","short":"A customer named Joy from Airtel tech support informs Maureen from I'm married that they will waive the connection fee of $20 on their account after coordinating with the back end team and deleting an invoice. Maureen thanks Joy and advises her to check their customer portal and wait for the invoice to be deleted. Maureen thanks Joy and assures her that they will be contacted if anything comes up."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good morning. This is Maureen from I'm married. Airtel tech support. Yeah. Am Yeah. I speaking with, yeah, Joy? Yeah. That's fine. Yeah. Just wanted to inform you that after coordinating with our back end team, we're happy to waive the connection fee of $20. I also coordinated to the accounts department for them to delete the invoice. So please do check your customer portal and wait if the invoice has been deleted Oh, thank within you very this much. day. Thank Mhmm. you. Yeah.","start_word":0,"end_word":87,"sentiment":"neutral","sentiment_score":0.1342388391494751},{"text":"Thank you. That's all good now.","start_word":88,"end_word":93,"sentiment":"positive","sentiment_score":0.5086945295333862},{"text":"Yeah. Yeah.","start_word":94,"end_word":95,"sentiment":"neutral","sentiment_score":0.2623242139816284},{"text":"Thank you very much.","start_word":96,"end_word":99,"sentiment":"positive","sentiment_score":0.44973379373550415},{"text":"Yeah. You're welcome. Any concern? No. No. No. No. No. No. Okay. Not for now. Not for now. If if something goes out, I'll I'll reach you on WhatsApp. Yeah. Yeah. Just give us a callback or reach out to us if you're into any issues. Yeah. Thank you. Bye. Okay. You're welcome. Bye.","start_word":100,"end_word":153,"sentiment":"neutral","sentiment_score":0.012399541214108469},{"text":"Have a great day.","start_word":154,"end_word":157,"sentiment":"positive","sentiment_score":0.5090254545211792},{"text":"You too.","start_word":158,"end_word":159,"sentiment":"neutral","sentiment_score":0.1793411672115326}],"average":{"sentiment":"neutral","sentiment_score":0.1215341295514788}}}}