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Hello? Hey. Good morning there. I was looking to have a chat with Fred.\n\nIs he available? Fred. Fred. Ross from Tech Home Systems. Hello?\n\nHello? Fred, this is Ross with Techcom. How are you? I'm good too, ma'am. Fred, I actually, I was just yep.\n\nNo. Thanks for the quote. I was following up regarding the order, like, have you processed for a Cisco desk phone wall mount kit? Yeah. Sure, please.\n\nYep. Yeah. Hi, Lisa. This is Ross with Tech Home. How are you?\n\nGood too. Lisa, actually, I was just following up on the purchase order number 339495. Next to Cisco desk phone wall mount kit. Actually, I have sent the end user detail for already. Right?\n\nSorry. Come again? To end user site. Right. Right.\n\nLike, I was told that lead time is, like, around one month, and company like, the user is ready to proceed. Which one? Can you confirm me the SKU? SKU. Can you con mhmm.\n\nOh, okay. That's great. Yep. So we have ordered for 19 units. Perfect.\n\nOkay. I haven't received yet. I was just on September 15. At what time? Okay.\n\nI got Rishi Keshe Wallen. Okay. Alright. Okay. I'll I'll confirm, the address, and you please proceed with the order then.\n\nAnd, just, reply to my email that the order has been processed. Okay? Okay. Perfect. One sec.\n\nOne moment. Yep. Payment is remaining as well. I just sent through the address and contact number. Yeah.\n\nSure. Just send me the invoice, and we'll do it. Yeah. Just send me the details. We'll pay.\n\nOkay. Alright. Thanks, Lisa.","paragraphs":[{"sentences":[{"text":"Hello?","start":19.775,"end":20.275,"sentiment":"neutral","sentiment_score":0.006064760033041239},{"text":"Hello?","start":20.575,"end":21.075,"sentiment":"neutral","sentiment_score":0.014620136469602585},{"text":"Hey.","start":24.94,"end":25.44,"sentiment":"neutral","sentiment_score":0.07823048532009125},{"text":"Good morning there.","start":25.5,"end":26.380001,"sentiment":"neutral","sentiment_score":0.19998695949713388},{"text":"I was looking to have a chat with Fred.","start":26.380001,"end":28.460001,"sentiment":"neutral","sentiment_score":0.07044128452738126}],"sentiment":"neutral","sentiment_score":0.08885652140403787,"num_words":15,"start":19.775,"end":28.460001},{"sentences":[{"text":"Is he 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Hello? Hello? Yeah. How may I help you here? Sorry. Who do you wanna talk to? Okay. Let me see whether he's free. May I know who's calling? Yep. Give me one minute. Yeah. Let's go. I'll start pretty soon now, sir. Hello. Fred speaking. Hello. Yeah. Good. How are you? That's good. Yeah. I sent you the quote. Yeah? Yes. Yes. I tried to yeah. I've sent that to us, the orders team today. So they're they're processing it. If you want, I can transfer you to them, and and then you you can push them further if you want. I'll just yep. I'll just transfer you now. Okay? Pick n Data. Anisha speaking. Good. Thank you. How are you? Okay. 339495. K. One moment. Okay. Oh, we don't have the item in stock. And I think one of our team member already get in touch with you to confirm the delivery address as well. End user details is there, but is the delivery address to your company name or to end user directly? So we have the end user details, but there's no delivery address yet. So is the delivery to end user site or to your company? To end user site? Okay. And we don't have the item in stock as well. Okay. So 19. Oh, actually, we have the item coming in stock next week. So it this one. So the stock due to arrive by the September 25 to our warehouse? The what? Sorry. This cube? Yeah. So it's DPDash9800DashWM k equal sign. Cisco dash four nine eight hundred Walmart, kids, spare. Is that the one? Yes. Correct. So we've ordered, like, twenty twenty will be coming to our warehouse by the twenty fifth of September according to the Cisco current status. So if you can please confirm back to our team member for the delivery address. So I think he sent an email on Tuesday, September 15. Tuesday at three three 03:37. Yes. 03:37PM. Yes. Yeah. It's been processed. Yeah. It's been processed. He he already confirmed me too that the order already processed on that self order number, but he needs the correct delivery address. Yeah. And I think we will need the payment as well. Yep. Yep. I wanna remind you today. Thank you. Then I'll have. Yes. Okay. And we also need the payment to be done before we can release your order for shipping. We can send you order confirmation, not invoice because invoice will only be generated once the order completed and shipped out from our. So we'll get our team member to send you the order confirmation. You can so you can make a payment as well. Okay. Sure. Okay. 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Hello? Hello? Yeah. How may I help you here?\n\nSorry. Who do you wanna talk to? Okay. Let me see whether he's free. May I know who's calling?\n\nYep. Give me one minute. Yeah. Let's go. I'll start pretty soon now, sir.\n\nHello. Fred speaking. Hello. Yeah. Good.\n\nHow are you? That's good. Yeah. I sent you the quote. Yeah?\n\nYes. Yes. I tried to yeah. I've sent that to us, the orders team today. So they're they're processing it.\n\nIf you want, I can transfer you to them, and and then you you can push them further if you want. I'll just yep. I'll just transfer you now. Okay? Pick n Data.\n\nAnisha speaking. Good. Thank you. How are you? Okay.\n\n339495. K. One moment. Okay. Oh, we don't have the item in stock.\n\nAnd I think one of our team member already get in touch with you to confirm the delivery address as well. End user details is there, but is the delivery address to your company name or to end user directly? So we have the end user details, but there's no delivery address yet. So is the delivery to end user site or to your company? To end user site?\n\nOkay. And we don't have the item in stock as well. Okay. So 19. Oh, actually, we have the item coming in stock next week.\n\nSo it this one. So the stock due to arrive by the September 25 to our warehouse? The what? Sorry. This cube?\n\nYeah. So it's DPDash9800DashWM k equal sign. Cisco dash four nine eight hundred Walmart, kids, spare. Is that the one? Yes.\n\nCorrect. So we've ordered, like, twenty twenty will be coming to our warehouse by the twenty fifth of September according to the Cisco current status. So if you can please confirm back to our team member for the delivery address. So I think he sent an email on Tuesday, September 15. Tuesday at three three 03:37.\n\nYes. 03:37PM. Yes. Yeah. It's been processed.\n\nYeah. It's been processed. He he already confirmed me too that the order already processed on that self order number, but he needs the correct delivery address. Yeah. And I think we will need the payment as well.\n\nYep. Yep. I wanna remind you today. Thank you. Then I'll have.\n\nYes. Okay. And we also need the payment to be done before we can release your order for shipping. We can send you order confirmation, not invoice because invoice will only be generated once the order completed and shipped out from our. So we'll get our team member to send you the order confirmation.\n\nYou can so you can make a payment as well. Okay. Sure. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Speaking.","start":16.925,"end":17.425,"sentiment":"neutral","sentiment_score":0.005822502076625824},{"text":"Hello?","start":17.805,"end":18.305,"sentiment":"neutral","sentiment_score":0.004203882999718189},{"text":"Hello?","start":19.165,"end":19.665,"sentiment":"neutral","sentiment_score":0.0039487481117248535},{"text":"Yeah.","start":21.564999,"end":21.885,"sentiment":"neutral","sentiment_score":0.06714284420013428},{"text":"How may I help you here?","start":21.885,"end":23.025,"sentiment":"neutral","sentiment_score":0.12865969414512315}],"sentiment":"neutral","sentiment_score":0.08530761422589421,"num_words":10,"start":16.925,"end":23.025},{"sentences":[{"text":"Sorry.","start":30.24,"end":30.560001,"sentiment":"neutral","sentiment_score":-0.12568612396717072},{"text":"Who do you wanna talk to?","start":30.560001,"end":31.86,"sentiment":"neutral","sentiment_score":-0.0747808205584685},{"text":"Okay.","start":33.760002,"end":34.24,"sentiment":"neutral","sentiment_score":-0.004326340742409229},{"text":"Let me see whether he's free.","start":34.24,"end":35.52,"sentiment":"neutral","sentiment_score":-0.006535249374185999},{"text":"May I know who's calling?","start":35.52,"end":36.58,"sentiment":"neutral","sentiment_score":-0.003559301793575287}],"sentiment":"neutral","sentiment_score":-0.03345817859333597,"num_words":19,"start":30.24,"end":36.58},{"sentences":[{"text":"Yep.","start":39.92,"end":40.239998,"sentiment":"neutral","sentiment_score":0.04194340109825134},{"text":"Give me one minute.","start":40.239998,"end":41.04,"sentiment":"neutral","sentiment_score":0.032709619496017694},{"text":"Yeah.","start":41.04,"end":41.54,"sentiment":"neutral","sentiment_score":0.07129698991775513},{"text":"Let's go.","start":91.86,"end":92.420006,"sentiment":"neutral","sentiment_score":0.07894599065184593},{"text":"I'll start pretty soon now, sir.","start":92.420006,"end":93.880005,"sentiment":"neutral","sentiment_score":0.0809084599216779}],"sentiment":"neutral","sentiment_score":0.06338725784527403,"num_words":14,"start":39.92,"end":93.880005},{"sentences":[{"text":"Hello.","start":107.205,"end":107.605,"sentiment":"neutral","sentiment_score":0.03564666956663132},{"text":"Fred speaking.","start":107.605,"end":108.345,"sentiment":"neutral","sentiment_score":0.049278803169727325},{"text":"Hello.","start":110.005,"end":110.505,"sentiment":"neutral","sentiment_score":0.11931809782981873},{"text":"Yeah.","start":112.165,"end":112.485,"sentiment":"neutral","sentiment_score":0.19904939830303192},{"text":"Good.","start":112.485,"end":112.725,"sentiment":"positive","sentiment_score":0.40129554271698}],"sentiment":"neutral","sentiment_score":0.1423112191259861,"num_words":6,"start":107.205,"end":112.725},{"sentences":[{"text":"How are you?","start":112.725,"end":113.545,"sentiment":"neutral","sentiment_score":0.2930111289024353},{"text":"That's good.","start":115.73,"end":116.130005,"sentiment":"positive","sentiment_score":0.49594685435295105},{"text":"Yeah.","start":116.130005,"end":116.29,"sentiment":"neutral","sentiment_score":0.16589120030403137},{"text":"I sent you the quote.","start":116.29,"end":118.29,"sentiment":"neutral","sentiment_score":0.06093486770987511},{"text":"Yeah?","start":118.29,"end":118.79,"sentiment":"neutral","sentiment_score":0.03157784417271614}],"sentiment":"neutral","sentiment_score":0.1977558732032776,"num_words":12,"start":112.725,"end":118.79},{"sentences":[{"text":"Yes.","start":128.69,"end":129.165,"sentiment":"neutral","sentiment_score":0.030584139749407768},{"text":"Yes.","start":129.245,"end":129.56499,"sentiment":"neutral","sentiment_score":0.04114125669002533},{"text":"I tried to yeah.","start":129.56499,"end":130.765,"sentiment":"neutral","sentiment_score":0.015936842188239098},{"text":"I've sent that to us, the orders team today.","start":130.765,"end":133.885,"sentiment":"neutral","sentiment_score":0.03562968638208178},{"text":"So they're they're processing it.","start":133.885,"end":135.965,"sentiment":"neutral","sentiment_score":0.0033252935856580733}],"sentiment":"neutral","sentiment_score":0.02363832052797079,"num_words":20,"start":128.69,"end":135.965},{"sentences":[{"text":"If you want, I can transfer you to them, and and then you you can push them further if you want.","start":135.965,"end":141.665,"sentiment":"neutral","sentiment_score":0.03270716778934002},{"text":"I'll just yep.","start":142.45999,"end":144.06,"sentiment":"neutral","sentiment_score":0.07022400324543317},{"text":"I'll just transfer you now.","start":144.06,"end":145.09999,"sentiment":"neutral","sentiment_score":0.0685590773820877},{"text":"Okay?","start":145.09999,"end":145.59999,"sentiment":"neutral","sentiment_score":0.053433313965797424},{"text":"Pick n Data.","start":220.185,"end":220.74501,"sentiment":"neutral","sentiment_score":0.03452262654900551}],"sentiment":"neutral","sentiment_score":0.04234300344956644,"num_words":33,"start":135.965,"end":220.74501},{"sentences":[{"text":"Anisha speaking.","start":220.74501,"end":221.565,"sentiment":"neutral","sentiment_score":0.04668243043124676},{"text":"Good.","start":226.64,"end":226.8,"sentiment":"positive","sentiment_score":0.4260708689689636},{"text":"Thank you.","start":226.8,"end":227.2,"sentiment":"positive","sentiment_score":0.5074166804552078},{"text":"How are you?","start":227.2,"end":227.94,"sentiment":"neutral","sentiment_score":0.32678383588790894},{"text":"Okay.","start":240.605,"end":240.925,"sentiment":"neutral","sentiment_score":0.03971198946237564}],"sentiment":"neutral","sentiment_score":0.2838147319853306,"num_words":9,"start":220.74501,"end":240.925},{"sentences":[{"text":"339495.","start":240.925,"end":242.285,"sentiment":"neutral","sentiment_score":0.019181963056325912},{"text":"K.","start":242.285,"end":242.605,"sentiment":"neutral","sentiment_score":0.020574364811182026},{"text":"One moment.","start":242.605,"end":243.345,"sentiment":"neutral","sentiment_score":0.021365569904446602},{"text":"Okay.","start":269.845,"end":270.345,"sentiment":"neutral","sentiment_score":0.003843216225504875},{"text":"Oh, we don't have the item in stock.","start":280.52,"end":282.62,"sentiment":"neutral","sentiment_score":-0.20053817611187696}],"sentiment":"neutral","sentiment_score":-0.11676728653793152,"num_words":13,"start":240.925,"end":282.62},{"sentences":[{"text":"And I think one of our team member already get in touch with you to confirm the delivery address as well.","start":283.72,"end":290.38,"sentiment":"neutral","sentiment_score":-0.05532445261875788},{"text":"End user details is there, but is the delivery address to your company name or to end user directly?","start":313.88,"end":319.82,"sentiment":"neutral","sentiment_score":-0.029621964859727182},{"text":"So we have the end user details, but there's no delivery address yet.","start":325.24,"end":329.865,"sentiment":"neutral","sentiment_score":-0.0910256656889732},{"text":"So is the delivery to end user site or to your company?","start":330.245,"end":334.665,"sentiment":"neutral","sentiment_score":-0.049172269801298775},{"text":"To end user site?","start":337.285,"end":338.325,"sentiment":"neutral","sentiment_score":-0.015827919356524944}],"sentiment":"neutral","sentiment_score":-0.051613672555464764,"num_words":69,"start":283.72,"end":338.325},{"sentences":[{"text":"Okay.","start":338.325,"end":338.82,"sentiment":"neutral","sentiment_score":-0.03348550200462341},{"text":"And we don't have the item in stock as well.","start":346.34,"end":349.16,"sentiment":"neutral","sentiment_score":-0.15650324076414107},{"text":"Okay.","start":358.04498,"end":358.54498,"sentiment":"neutral","sentiment_score":0.0862448513507843},{"text":"So 19.","start":372.34,"end":373.16,"sentiment":"neutral","sentiment_score":0.05519142746925354},{"text":"Oh, actually, we have the item coming in stock next week.","start":396.01,"end":401.31,"sentiment":"neutral","sentiment_score":0.10200645842335442}],"sentiment":"neutral","sentiment_score":-0.011192766427993774,"num_words":25,"start":338.325,"end":401.31},{"sentences":[{"text":"So it this one.","start":403.69,"end":405.625,"sentiment":"neutral","sentiment_score":0.05470846965909004},{"text":"So the stock due to arrive by the September 25 to our warehouse?","start":407.92502,"end":414.505,"sentiment":"neutral","sentiment_score":0.06937446387914512},{"text":"The what?","start":420.12,"end":420.6,"sentiment":"neutral","sentiment_score":-0.024711448699235916},{"text":"Sorry.","start":420.6,"end":421.1,"sentiment":"neutral","sentiment_score":-0.04475647956132889},{"text":"This cube?","start":421.72,"end":422.54,"sentiment":"neutral","sentiment_score":-0.03293593227863312}],"sentiment":"neutral","sentiment_score":0.043665939434008164,"num_words":22,"start":403.69,"end":422.54},{"sentences":[{"text":"Yeah.","start":423.56,"end":423.88,"sentiment":"neutral","sentiment_score":0.013783173635601996},{"text":"So it's DPDash9800DashWM k equal sign.","start":423.88,"end":428.6,"sentiment":"neutral","sentiment_score":0.02566104040791591},{"text":"Cisco dash four nine eight hundred Walmart, kids, spare.","start":428.6,"end":431.5,"sentiment":"neutral","sentiment_score":0.022957535046670172},{"text":"Is that the one?","start":432.755,"end":433.89502,"sentiment":"neutral","sentiment_score":0.16840635612607002},{"text":"Yes.","start":434.195,"end":434.695,"sentiment":"neutral","sentiment_score":0.2687155604362488}],"sentiment":"neutral","sentiment_score":0.0627003912592218,"num_words":21,"start":423.56,"end":434.695},{"sentences":[{"text":"Correct.","start":438.11502,"end":438.61502,"sentiment":"neutral","sentiment_score":0.02021065726876259},{"text":"So we've ordered, like, twenty twenty will be coming to our warehouse by the twenty fifth of September according to the Cisco current status.","start":438.67502,"end":449.19,"sentiment":"neutral","sentiment_score":0.23536417229721943},{"text":"So if you can please confirm back to our team member for the delivery 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have.","start":642.45,"end":643.27,"sentiment":"neutral","sentiment_score":0.19241986175378165}],"sentiment":"neutral","sentiment_score":0.24817775810758272,"num_words":12,"start":637.97,"end":643.27},{"sentences":[{"text":"Yes.","start":667.02,"end":667.52,"sentiment":"neutral","sentiment_score":0.11279001086950302},{"text":"Okay.","start":685.835,"end":686.155,"sentiment":"neutral","sentiment_score":0.07767602801322937},{"text":"And we also need the payment to be done before we can release your order for shipping.","start":686.155,"end":690.97504,"sentiment":"neutral","sentiment_score":0.009633914731881198},{"text":"We can send you order confirmation, not invoice because invoice will only be generated once the order completed and shipped out from our.","start":695.70996,"end":702.93,"sentiment":"neutral","sentiment_score":0.2565337335285933},{"text":"So we'll get our team member to send you the order 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Hello? Hello?\n\nChannel 0: Hello? Hello?\n\nChannel 1: Yeah. How may I help you here?\n\nChannel 0: Hey. Good morning there. I was looking to have a chat with Fred. Is he available?\n\nChannel 1: Sorry. Who do you wanna talk to?\n\nChannel 0: Fred. Fred.\n\nChannel 1: Okay. Let me see whether he's free. May I know who's calling?\n\nChannel 0: Ross from Tech Home Systems.\n\nChannel 1: Yep. Give me one minute. Yeah. Let's go. I'll start pretty soon now, sir.\n\nChannel 0: Hello?\n\nChannel 1: Hello.\n\nChannel 0: Hello?\n\nChannel 1: Fred speaking.\n\nChannel 0: Fred, this\n\nChannel 1: Hello.\n\nChannel 0: is Ross with Techcom. How are you?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: I'm good too, ma'am.\n\nChannel 1: That's\n\nChannel 0: Fred,\n\nChannel 1: good. Yeah.\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: actually,\n\nChannel 1: sent\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: was\n\nChannel 1: the\n\nChannel 0: just\n\nChannel 1: quote. Yeah?\n\nChannel 0: yep. No. Thanks for the quote. I was following up regarding the order, like, have you processed for a Cisco desk phone wall mount kit?\n\nChannel 1: Yes. Yes. I tried to yeah. I've sent that to us, the orders team today. So they're they're processing it.\n\nIf you want, I can transfer you to them, and and then you you can push them further if you want.\n\nChannel 0: Yeah.\n\nChannel 1: I'll\n\nChannel 0: Sure,\n\nChannel 1: just\n\nChannel 0: please.\n\nChannel 1: yep. I'll just transfer you now. Okay?\n\nChannel 0: Yep.\n\nChannel 1: Pick n Data. Anisha speaking.\n\nChannel 0: Yeah. Hi, Lisa. This is Ross with Tech Home. How are you?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: Good too. Lisa, actually, I was just following up on the purchase order number 339495.\n\nChannel 1: Okay. 339495. K. One moment.\n\nChannel 0: Next to Cisco desk phone wall mount kit.\n\nChannel 1: Okay. Oh, we don't have the item in stock. And I think one of our team member already get in touch with you to confirm the delivery address as well.\n\nChannel 0: Actually, I have sent the end user detail for already. Right?\n\nChannel 1: End user details is there, but is the delivery address to your company name or to end user directly?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: So we have the end user details, but there's no delivery address yet. So is the delivery to end user site or to your company?\n\nChannel 0: To end user site.\n\nChannel 1: To end user site? Okay.\n\nChannel 0: Right.\n\nChannel 1: And we don't have the item in stock as well.\n\nChannel 0: Right. Like, I was told that lead time is, like, around one month, and company\n\nChannel 1: Okay.\n\nChannel 0: like, the user is ready to proceed.\n\nChannel 1: So 19. Oh, actually, we have the item coming in stock next week.\n\nChannel 0: Which one?\n\nChannel 1: So it this one. So the stock due to arrive by the September 25 to our warehouse?\n\nChannel 0: Can you confirm me the SKU?\n\nChannel 1: The what? Sorry. This\n\nChannel 0: SKU.\n\nChannel 1: cube?\n\nChannel 0: Can you con\n\nChannel 1: Yeah.\n\nChannel 0: mhmm.\n\nChannel 1: So it's DPDash9800DashWM k equal sign. Cisco dash four nine eight hundred Walmart, kids, spare.\n\nChannel 0: Oh,\n\nChannel 1: Is\n\nChannel 0: okay.\n\nChannel 1: that\n\nChannel 0: That's\n\nChannel 1: the one?\n\nChannel 0: great.\n\nChannel 1: Yes.\n\nChannel 0: Yep. So we have ordered for 19 units.\n\nChannel 1: Correct. So we've ordered, like, twenty twenty will be coming to our warehouse by the twenty fifth\n\nChannel 0: Perfect.\n\nChannel 1: of September according to the Cisco current status.\n\nChannel 0: Okay.\n\nChannel 1: So if you can please confirm back to our team member for the delivery address. So I think he sent an email on Tuesday, September 15.\n\nChannel 0: I haven't received yet. I was\n\nChannel 1: Tuesday\n\nChannel 0: just on\n\nChannel 1: at three three 03:37.\n\nChannel 0: September 15.\n\nChannel 1: Yes.\n\nChannel 0: At what time?\n\nChannel 1: 03:37PM.\n\nChannel 0: Okay. I got Rishi Keshe Wallen.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Alright. Okay. I'll I'll confirm, the address,\n\nChannel 1: Yeah.\n\nChannel 0: and you please proceed with the order then. And, just, reply to my email that the order has been processed.\n\nChannel 1: It's\n\nChannel 0: Okay?\n\nChannel 1: been processed. Yeah. It's been processed. He he already confirmed me too that the order already processed on that self order number, but he needs\n\nChannel 0: Okay.\n\nChannel 1: the correct delivery address. Yeah.\n\nChannel 0: Perfect. One sec. One moment.\n\nChannel 1: And I think we will need the payment as well.\n\nChannel 0: Yep. Payment is remaining as well.\n\nChannel 1: Yep. Yep. I wanna remind you today. Thank you. Then I'll have.\n\nChannel 0: I just sent through the address and contact number.\n\nChannel 1: Yes. Okay. And we also need the payment to be done before we can release your order for shipping.\n\nChannel 0: Yeah. Sure. Just send me the invoice, and we'll do it.\n\nChannel 1: We can send you order confirmation, not invoice because invoice will only be generated once the order completed and shipped out from our. So we'll get our team member to send you the order confirmation. You can so you can make a payment as well.\n\nChannel 0: Yeah. Just send me the details. We'll pay.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Thanks, Lisa.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Speaking.","start":16.925,"end":17.425,"sentiment":"neutral","sentiment_score":0.005822502076625824},{"text":"Hello?","start":17.805,"end":18.305,"sentiment":"neutral","sentiment_score":0.004203882999718189},{"text":"Hello?","start":19.165,"end":19.665,"sentiment":"neutral","sentiment_score":0.0039487481117248535}],"sentiment":"neutral","sentiment_score":0.004658377729356289,"channel":1,"num_words":3,"start":16.925,"end":19.665},{"sentences":[{"text":"Hello?","start":19.775,"end":20.275,"sentiment":"neutral","sentiment_score":0.006064760033041239},{"text":"Hello?","start":20.575,"end":21.075,"sentiment":"neutral","sentiment_score":0.014620136469602585}],"sentiment":"neutral","sentiment_score":0.010342448251321912,"channel":0,"num_words":2,"start":19.775,"end":21.075},{"sentences":[{"text":"Yeah.","start":21.564999,"end":21.885,"sentiment":"neutral","sentiment_score":0.06714284420013428},{"text":"How may I help you here?","start":21.885,"end":23.025,"sentiment":"neutral","sentiment_score":0.12865969414512315}],"sentiment":"neutral","sentiment_score":0.11987157272441047,"channel":1,"num_words":7,"start":21.564999,"end":23.025},{"sentences":[{"text":"Hey.","start":24.94,"end":25.44,"sentiment":"neutral","sentiment_score":0.07823048532009125},{"text":"Good morning there.","start":25.5,"end":26.380001,"sentiment":"neutral","sentiment_score":0.19998695949713388},{"text":"I was looking to have a chat with Fred.","start":26.380001,"end":28.460001,"sentiment":"neutral","sentiment_score":0.07044128452738126},{"text":"Is he available?","start":28.460001,"end":29.28,"sentiment":"neutral","sentiment_score":0.01412039032826821}],"sentiment":"neutral","sentiment_score":0.08465775597142056,"channel":0,"num_words":16,"start":24.94,"end":29.28},{"sentences":[{"text":"Sorry.","start":30.24,"end":30.560001,"sentiment":"neutral","sentiment_score":-0.12568612396717072},{"text":"Who do you wanna talk 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Lisa.","start":716.06,"end":716.96,"sentiment":"positive","sentiment_score":0.7653661370277405}],"sentiment":"positive","sentiment_score":0.7653661370277405,"channel":0,"num_words":2,"start":716.06,"end":716.96},{"sentences":[{"text":"Thank you.","start":717.155,"end":717.97504,"sentiment":"positive","sentiment_score":0.3527713343501091}],"sentiment":"positive","sentiment_score":0.3527713343501091,"channel":1,"num_words":2,"start":717.155,"end":717.97504}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Fred, but he is not available. The customer is transferred to another representative and asks about a Cisco desk phone wall mount kit order. The representative confirms the delivery address and notes that the item is in stock, but there is no delivery address yet. The customer is instructed to confirm the delivery address and pay for the order before shipping."},"intents":{"segments":[{"text":"I was looking to have a chat with Fred. Is he available? Sorry.","start_word":16,"end_word":28,"intents":[{"intent":"Get a chat with frede","confidence_score":0.013172734}]},{"text":"I tried to yeah. I've sent that to us, the orders team today. So they're they're processing it. If you want, I can transfer you to them, and and then you you can push them further if you want. Yeah.","start_word":134,"end_word":173,"intents":[{"intent":"Transfer to frede","confidence_score":0.059366852}]},{"text":"Lisa, actually, I was just following up on the purchase order number 339495. Okay.","start_word":212,"end_word":225,"intents":[{"intent":"Follow up on purchase order","confidence_score":0.08595126}]},{"text":"Oh, we don't have the item in stock. And I think one of our team member already get in touch with you to confirm the delivery address as well. Actually, I have sent the end user detail for already. Right? End user details is there, but is the delivery address to your company name or to end user directly? Sorry.","start_word":238,"end_word":297,"intents":[{"intent":"Confirm delivery address","confidence_score":0.9445727}]},{"text":"Actually, I have sent the end user detail for already. Right?","start_word":267,"end_word":277,"intents":[{"intent":"Send end user details","confidence_score":0.10991466}]},{"text":"So the stock due to arrive by the September 25 to our warehouse?","start_word":387,"end_word":399,"intents":[{"intent":"Create delivery schedule","confidence_score":0.0000036762444}]},{"text":"Can you confirm me the SKU? The what?","start_word":400,"end_word":407,"intents":[{"intent":"Confirm sku","confidence_score":0.37508905}]},{"text":"This SKU. cube? Can you con Yeah.","start_word":409,"end_word":415,"intents":[{"intent":"Confirm spelling","confidence_score":0.0004769825}]},{"text":"So we have ordered for 19 units. Correct.","start_word":442,"end_word":449,"intents":[{"intent":"Order units","confidence_score":0.039713763}]},{"text":"So we've ordered, like, twenty twenty will be coming to our warehouse by the twenty fifth Perfect. of September according to the Cisco current status. Okay.","start_word":451,"end_word":476,"intents":[{"intent":"Process order","confidence_score":0.54303825}]},{"text":"So if you can please confirm back to our team member for the delivery address. So I think he sent an email on Tuesday, September 15. I haven't received yet. I was Tuesday just on at three three 03:37. September 15. Yes. At what time? 03:37PM. Okay. I got Rishi Keshe Wallen. Yes. Okay. Alright. Okay. I'll I'll confirm, the address, Yeah.","start_word":476,"end_word":537,"intents":[{"intent":"Confirm delivery address","confidence_score":0.8239206}]},{"text":"And I think we will need the payment as well. Yep.","start_word":596,"end_word":606,"intents":[{"intent":"Verify payment","confidence_score":0.011373247}]},{"text":"Just send me the invoice, and we'll do it. We can send you order confirmation, not invoice because invoice will only be generated once the order completed and shipped out from our. So we'll get our team member to send you the order confirmation.","start_word":654,"end_word":697,"intents":[{"intent":"Send invoice","confidence_score":0.68918633}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello? Hello? Hello? Hello? Yeah. How may I help you here? Hey. Good morning there. I was looking to have a chat with Fred. Is he available? Sorry. Who do you wanna talk to? Fred. Fred. Okay. Let me see whether he's free. May I know who's calling? Ross from Tech Home Systems. Yep. Give me one minute. Yeah. Let's go. I'll start pretty soon now, sir. Hello? Hello. Hello? Fred speaking. Fred, this Hello. is Ross with Techcom. How are you? Yeah.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.04814950376749039},{"text":"Good.","start_word":84,"end_word":84,"sentiment":"positive","sentiment_score":0.40129554271698},{"text":"How are you?","start_word":85,"end_word":87,"sentiment":"neutral","sentiment_score":0.3057325482368469},{"text":"I'm good too, ma'am. That's Fred, good.","start_word":88,"end_word":94,"sentiment":"positive","sentiment_score":0.5602182745933533},{"text":"Yeah. I I actually, sent I you was the just quote. Yeah? yep. No. Thanks for the quote. I was following up regarding the order, like, have you processed for a Cisco desk phone wall mount kit? Yes. Yes. I tried to yeah. I've sent that to us, the orders team today. So they're they're processing it. If you want, I can transfer you to them, and and then you you can push them further if you want. Yeah. I'll Sure, just please. yep. I'll just transfer you now. Okay? Yep. Pick n Data. Anisha speaking. Yeah. Hi, Lisa. This is Ross with Tech Home. How are you?","start_word":95,"end_word":202,"sentiment":"neutral","sentiment_score":0.0518871545791626},{"text":"Good. Thank you.","start_word":203,"end_word":205,"sentiment":"positive","sentiment_score":0.46728917956352234},{"text":"How are you?","start_word":206,"end_word":208,"sentiment":"neutral","sentiment_score":0.3316775858402252},{"text":"Good too.","start_word":209,"end_word":210,"sentiment":"positive","sentiment_score":0.3410017192363739},{"text":"Lisa, actually, I was just following up on the purchase order number 339495. Okay. 339495. K. One moment. Next to Cisco desk phone wall mount kit. Okay. Oh, we don't have the item in stock. And I think one of our team member already get in touch with you to confirm the delivery address as well. Actually, I have sent the end user detail for already. Right? End user details is there, but is the delivery address to your company name or to end user directly? Sorry. Come again? So we have the end user details, but there's no delivery address yet. So is the delivery to end user site or to your company? To end user site. To end user site? Okay. Right. And we don't have the item in stock as well. Right. Like, I was told that lead time is, like, around one month, and company Okay. like, the user is ready to proceed. So 19. Oh, actually, we have the item coming in stock next week. Which one? So it this one. So the stock due to arrive by the September 25 to our warehouse? Can you confirm me the SKU? The what? Sorry. This SKU. cube? Can you con Yeah. mhmm. So it's DPDash9800DashWM k equal sign. Cisco dash four nine eight hundred Walmart, kids, spare. Oh, Is okay. that That's the one?","start_word":211,"end_word":438,"sentiment":"neutral","sentiment_score":-0.0030377863440662622},{"text":"great.","start_word":439,"end_word":439,"sentiment":"positive","sentiment_score":0.5925020575523376},{"text":"Yes. Yep. So we have ordered for 19 units. Correct. So we've ordered, like, twenty twenty will be coming to our warehouse by the twenty fifth Perfect. of September according to the Cisco current status. Okay. So if you can please confirm back to our team member for the delivery address. So I think he sent an email on Tuesday, September 15. I haven't received yet. I was Tuesday just on at three three 03:37. September 15. Yes. At what time? 03:37PM. Okay. I got Rishi Keshe Wallen. Yes. Okay. Alright. Okay. I'll I'll confirm, the address, Yeah. and you please proceed with the order then. And, just, reply to my email that the order has been processed. It's Okay? been processed. Yeah. It's been processed. He he already confirmed me too that the order already processed on that self order number, but he needs Okay. the correct delivery address. Yeah. Perfect. One sec. One moment. And I think we will need the payment as well. Yep. Payment is remaining as well. Yep. Yep. I wanna remind you today.","start_word":440,"end_word":618,"sentiment":"neutral","sentiment_score":0.10946216018006788},{"text":"Thank you.","start_word":619,"end_word":620,"sentiment":"positive","sentiment_score":0.4981064796447754},{"text":"Then I'll have. I just sent through the address and contact number. Yes. Okay. And we also need the payment to be done before we can release your order for shipping. Yeah. Sure. Just send me the invoice, and we'll do it. We can send you order confirmation, not invoice because invoice will only be generated once the order completed and shipped out from our. So we'll get our team member to send you the order confirmation. You can so you can make a payment as well. Yeah. Just send me the details. We'll pay. Okay. Sure. Okay. Alright. Okay.","start_word":621,"end_word":720,"sentiment":"neutral","sentiment_score":0.19442128375172615},{"text":"Thanks, Lisa. Thank you.","start_word":721,"end_word":724,"sentiment":"positive","sentiment_score":0.7849629521369934}],"average":{"sentiment":"neutral","sentiment_score":0.0880571770827127}}}}