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Hello, Megan? Yeah. Sorry. Your call got disconnected a while ago.\n\nUpon checking yeah. Upon checking your account, it seems online now. Can we try to use the Internet to check? Okay. So it's all good now?\n\nOkay. You're welcome. Just give us a callback then if you run into any issues again. We can assist. You.\n\nYeah. Actually, we don't have idea also about this. This is an unplanned maintenance network issue. Yeah. They just informed us.\n\nMhmm. Yeah. Actually yeah. Actually, three of you has been affected. Yeah.\n\nThere's three addresses under Supa Network also has has been affected with this incident. Okay. Yeah. Sure. You're welcome.\n\nBye. 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Hi. No. No stress. I've I've just while we were while I was on hold, it's just come back on.\n\nSo thank you. Yeah. It seems to be. Thanks very much. K.\n\nI I will I'm just a bit unaware as to why I had no Internet for four days. It seems quite a length of time. It's pretty poor when I had Internet, and then suddenly I didn't. And then I was getting vague messages about, like, liquid nitrogen and tree roots, and it's like, well, I don't have any liquid nitrogen, so why is that relevant to me? You know?\n\nRight. Because there's just been a lot of crap recently. So, hopefully, that's the last of it, or I'll have to look for a new provider. Who's been affected? Yeah.\n\nAlright. I I don't care about anyone else, to be honest. I don't care about the other addresses. It's impacting me. So, anyway, it seems to be back on, so we'll leave it at that.\n\nThanks. Have a good day. 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Hello, Megan?\n\nChannel 1: Hi.\n\nChannel 0: Yeah. Sorry. Your call got disconnected a while ago. Upon\n\nChannel 1: No. No\n\nChannel 0: checking\n\nChannel 1: stress.\n\nChannel 0: yeah. Upon checking your account, it seems online now. Can we try to use the Internet to check?\n\nChannel 1: I've I've just while we were while I was on hold, it's just come back on. So thank you.\n\nChannel 0: Okay. So it's all good now?\n\nChannel 1: Yeah. It seems to be. Thanks very\n\nChannel 0: Okay. You're welcome. Just give us a callback then if you run into any issues\n\nChannel 1: much.\n\nChannel 0: again.\n\nChannel 1: K.\n\nChannel 0: We can\n\nChannel 1: I\n\nChannel 0: assist.\n\nChannel 1: I will I'm just a bit unaware as to why I had no Internet for four days. It seems quite a length of time. It's pretty poor when I had Internet, and then suddenly I didn't. 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a good day.","start":103.545,"end":104.505005,"sentiment":"neutral","sentiment_score":0.3300485983490944}],"sentiment":"neutral","sentiment_score":0.3300485983490944,"channel":1,"num_words":4,"start":103.545,"end":104.505005},{"sentences":[{"text":"You're","start":104.415,"end":104.65501,"sentiment":"neutral","sentiment_score":0.20821444690227509}],"sentiment":"neutral","sentiment_score":0.20821444690227509,"channel":0,"num_words":1,"start":104.415,"end":104.65501},{"sentences":[{"text":"Bye.","start":104.505005,"end":105.005005,"sentiment":"neutral","sentiment_score":0.1907431334257126}],"sentiment":"neutral","sentiment_score":0.1907431334257126,"channel":1,"num_words":1,"start":104.505005,"end":105.005005},{"sentences":[{"text":"welcome.","start":104.65501,"end":105.15501,"sentiment":"neutral","sentiment_score":0.2657586634159088},{"text":"Bye.","start":105.215004,"end":105.535,"sentiment":"neutral","sentiment_score":0.2586376368999481},{"text":"Have a great day as well.","start":105.535,"end":107.075005,"sentiment":"positive","sentiment_score":0.4480472306410472}],"sentiment":"positive","sentiment_score":0.4015849605202675,"channel":0,"num_words":8,"start":104.65501,"end":107.075005}]},"summary":{"result":"success","short":"The customer called about a disconnected call and the agent checked their account online. The customer had trouble connecting to the Internet and experienced network issues, causing vague messages about liquid nitrogen and tree roots. The agent reassured the customer that they were not affected by the issues and that they would leave it at that."},"intents":{"segments":[{"text":"Just give us a callback then if you run into any issues much. again.","start_word":72,"end_word":85,"intents":[{"intent":"Assist with internet issues","confidence_score":0.008402009}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello, Megan? Hi. Yeah. Sorry. Your call got disconnected a while ago. Upon No. checking No stress. yeah. Upon checking your account, it seems online now. Can we try to use the Internet to check? I've I've just while we were while I was on hold, it's just come back on. So thank you. Okay. So it's all good now? Yeah. It seems to be.","start_word":0,"end_word":66,"sentiment":"neutral","sentiment_score":-0.02403278462588787},{"text":"Thanks very Okay.","start_word":67,"end_word":69,"sentiment":"positive","sentiment_score":0.3546679615974426},{"text":"You're welcome. Just give us a callback then if you run into any issues much. again. K. We can I assist. I will I'm just a bit unaware as to why I had no Internet for four days. It seems quite a length of time. It's pretty poor when I had Internet, and then suddenly I didn't. And then I was getting vague messages about, like, liquid nitrogen You. and tree roots, and it's like, well, I don't have any liquid nitrogen, so why is that relevant to Yeah. me? Actually, You we don't have idea also about this. know? This is an unplanned maintenance Right. network issue. Because Yeah. there's They just just been informed a lot of crap us. recently. So, hopefully, that's Mhmm. the last of it, or I'll have to look for a new provider. Yeah. Actually yeah. Actually, three of you has been affected. Who's been Yeah. affected? There's three addresses under Supa Network also has has been affected Yeah. with Alright. this incident. I I don't care about anyone else, to be honest. I don't care about the other addresses. It's impacting me. So, anyway, it seems to be back on, so we'll leave it at that. Okay. Yeah. Thanks. Sure. Have a good day. You're Bye. welcome. Bye.","start_word":70,"end_word":284,"sentiment":"neutral","sentiment_score":-0.10900739580392838},{"text":"Have a great day as well.","start_word":285,"end_word":290,"sentiment":"positive","sentiment_score":0.4675464928150177}],"average":{"sentiment":"neutral","sentiment_score":-0.0745267560405116}}}}