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So I'll inform our accounts department to invoice you for the delivery fee. Yes. Yeah. We'll be sending an invoice. So the $20 is for standard postage. So the router usually takes three to five business days with the standard one. But if you want the Nextpress one, we can also proceed with that, but that's $30, which the delivery takes one to three days. Okay. Yeah. That's correct. Okay. Okay. Then inform our accounts department. Then once the mhmm. You can settle the payment for the 87 first, then we'll be making our accounts department will be making another invoice for the delivery fee. Okay. You're welcome. Then once the payment is settled for the router, we can then send it to you ASAP, probably tomorrow. Yeah. Once for the standard postage. If we'll be sending it tomorrow, I'm not sure because I think the Australian Post have no office when it's weekends. Yeah. So might be you'll receive it even though it's expressed within next week, early for early of that week. Mhmm. Might be Monday to Wednesday, I think. Yeah. Okay. Sure. Once the payment is settled, I will then send you the router. Okay then. We'll forward this to the account. Thank you. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. Yes. Sure. Mhmm. Mhmm.\n\nMhmm. Okay. Sure. So I'll inform our accounts department to invoice you for the delivery fee. Yes.\n\nYeah. We'll be sending an invoice. So the $20 is for standard postage. So the router usually takes three to five business days with the standard one. But if you want the Nextpress one, we can also proceed with that, but that's $30, which the delivery takes one to three days.\n\nOkay. Yeah. That's correct. Okay. Okay.\n\nThen inform our accounts department. Then once the mhmm. You can settle the payment for the 87 first, then we'll be making our accounts department will be making another invoice for the delivery fee. Okay. You're welcome.\n\nThen once the payment is settled for the router, we can then send it to you ASAP, probably tomorrow. Yeah. Once for the standard postage. 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Hi. This is. I just, requested for a connection for 1106 Slash 97th Street. Yep. Yep. Yeah. I got the invoice. I'm just making the payment. Can you add the router as well? Yep. Yep. So you will send an updated invoice? Yep. One, two, three days. Okay. Okay. Just just the the normal delivery is fine. It takes three to five business days. Right? Okay. Yeah. Yeah. So so should I should I go ahead and pay pay the 87, or should I wait for the updated invoice? Okay. Alright. Thank you. Yeah. If I if I go for expedited delivery and if it's sent out tomorrow, I think I'll get it on Monday. Right? For the expedited postage. Okay. Yeah. Early of that week. Okay. For expedited one? Okay. Okay. Just just send me the the the normal one should be fine. Yeah. Yep. Yep. Yep. Thanks. You can send me your voice. Thanks. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you\n\nChannel 1: Hi.\n\nChannel 0: today?\n\nChannel 1: Hi.\n\nChannel 0: Mhmm.\n\nChannel 1: This is. I just, requested for a connection for 1106 Slash 97th Street.\n\nChannel 0: Yes.\n\nChannel 1: Yep.\n\nChannel 0: Yes. Sure. Mhmm.\n\nChannel 1: Yep. Yeah. I got the invoice. I'm just making the payment. Can you add\n\nChannel 0: Mhmm.\n\nChannel 1: the router as well?\n\nChannel 0: Mhmm. Okay. Sure. So I'll inform our accounts department to invoice you for the delivery fee.\n\nChannel 1: Yep. Yep. So you will send an updated\n\nChannel 0: Yes.\n\nChannel 1: invoice?\n\nChannel 0: Yeah. We'll be sending an invoice. So the $20 is for standard postage. So\n\nChannel 1: Yep.\n\nChannel 0: the router usually takes three to five business days with the standard one. But if you want the Nextpress one, we can also proceed with that, but that's $30, which the delivery takes one to three days.\n\nChannel 1: One, two, three days. Okay. Okay. Just just the the normal delivery is fine. It takes three to five business\n\nChannel 0: Okay.\n\nChannel 1: days. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Then inform our accounts department. Then once the mhmm.\n\nChannel 1: So so should I should I go ahead and pay pay the 87, or should I wait for the updated invoice?\n\nChannel 0: You can settle the payment for the 87 first, then we'll be\n\nChannel 1: Okay.\n\nChannel 0: making our accounts department will be making another invoice for the delivery fee.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. You're welcome. Then once the payment is settled for the router, we can then send it to you ASAP,\n\nChannel 1: Yeah.\n\nChannel 0: probably tomorrow. Yeah.\n\nChannel 1: If I\n\nChannel 0: Once\n\nChannel 1: if I go for expedited delivery and if it's sent out tomorrow, I think I'll get it on Monday. Right?\n\nChannel 0: for the standard postage.\n\nChannel 1: For the expedited postage.\n\nChannel 0: If we'll be sending it tomorrow, I'm not sure because I think the Australian Post have no office when it's weekends. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: So might be you'll receive it even though it's expressed within next week, early for early of that week.\n\nChannel 1: Yeah. Early of that week. Okay.\n\nChannel 0: Mhmm. Might be Monday to Wednesday, I think.\n\nChannel 1: For expedited one?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Okay. Just just send me the the the normal one should be fine. Yeah.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yep.\n\nChannel 0: Once the payment is settled, I will then send you the router.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay\n\nChannel 1: Thanks.\n\nChannel 0: then.\n\nChannel 1: You can\n\nChannel 0: We'll\n\nChannel 1: send me\n\nChannel 0: forward\n\nChannel 1: your voice.\n\nChannel 0: this\n\nChannel 1: Thanks.\n\nChannel 0: to the account.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.27863389253616333},{"text":"Good afternoon.","start":1.52,"end":2.24,"sentiment":"positive","sentiment_score":0.5601738095283508},{"text":"This is Maureen from Airtel tech support.","start":2.24,"end":4.66,"sentiment":"positive","sentiment_score":0.39911973050662447},{"text":"How can I assist 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should be fine.","start":160.94499,"end":170.78499,"sentiment":"neutral","sentiment_score":0.14971459719041982},{"text":"Yeah.","start":170.78499,"end":171.28499,"sentiment":"neutral","sentiment_score":0.13087192177772522}],"sentiment":"neutral","sentiment_score":0.140979499121507,"channel":1,"num_words":15,"start":158.56,"end":171.28499},{"sentences":[{"text":"Okay.","start":171.90999,"end":172.23,"sentiment":"neutral","sentiment_score":0.16560930013656616},{"text":"Sure.","start":172.23,"end":172.73,"sentiment":"neutral","sentiment_score":0.22174327075481415}],"sentiment":"neutral","sentiment_score":0.19367628544569016,"channel":0,"num_words":2,"start":171.90999,"end":172.73},{"sentences":[{"text":"Yep.","start":173.025,"end":173.525,"sentiment":"neutral","sentiment_score":0.21027521789073944}],"sentiment":"neutral","sentiment_score":0.21027521789073944,"channel":1,"num_words":1,"start":173.025,"end":173.525},{"sentences":[{"text":"Once the payment is settled, I will then send you 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support to make a payment for a shipment of standard postage and a router. The representative confirmed the payment and informed the customer that they will send an updated invoice for the delivery fee. The customer was informed that the delivery will take one to three business days and that they can make the payment over the phone or in person. The customer was also informed that they can make the payment by email."},"intents":{"segments":[{"text":"I just, requested for a connection for 1106 Slash 97th Street.","start_word":21,"end_word":31,"intents":[{"intent":"Request connection","confidence_score":0.5627813}]},{"text":"I got the invoice. I'm just making the payment. Can you add Mhmm. the router as well? Mhmm. Okay. Sure. So I'll inform our accounts department to invoice you for the delivery fee. Yep. Yep. So you will send an updated Yes. invoice? Yeah.","start_word":39,"end_word":82,"intents":[{"intent":"Update invoice","confidence_score":0.0014800949}]},{"text":"So so should I should I go ahead and pay pay the 87, or should I wait for the updated invoice?","start_word":175,"end_word":195,"intents":[{"intent":"Pay payment","confidence_score":0.07559172}]},{"text":"Then once the payment is settled for the router, we can then send it to you ASAP, Yeah. probably tomorrow.","start_word":227,"end_word":246,"intents":[{"intent":"Send router","confidence_score":0.46898434},{"intent":"Send router","confidence_score":0.7082155}]},{"text":"So might be you'll receive it even though it's expressed within next week, early for early of that week.","start_word":302,"end_word":320,"intents":[{"intent":"Receive delivery","confidence_score":0.0074969037}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27863389253616333},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you Hi.","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4224831461906433},{"text":"today? Hi. Mhmm. This is. I just, requested for a connection for 1106 Slash 97th Street. Yes. Yep. Yes. Sure. Mhmm. Yep. Yeah. I got the invoice. I'm just making the payment. Can you add Mhmm. the router as well? Mhmm. Okay. Sure. So I'll inform our accounts department to invoice you for the delivery fee. Yep. Yep. So you will send an updated Yes. invoice? Yeah. We'll be sending an invoice. So the $20 is for standard postage. So Yep. the router usually takes three to five business days with the standard one. But if you want the Nextpress one, we can also proceed with that, but that's $30, which the delivery takes one to three days. One, two, three days. Okay. Okay. Just just the the normal delivery is fine. It takes three to five business Okay. days. Right? Yeah. That's correct. Okay. Okay. Yeah. Yeah. Okay. Then inform our accounts department. Then once the mhmm. So so should I should I go ahead and pay pay the 87, or should I wait for the updated invoice? You can settle the payment for the 87 first, then we'll be Okay. making our accounts department will be making another invoice for the delivery fee.","start_word":16,"end_word":220,"sentiment":"neutral","sentiment_score":0.0771811568973268},{"text":"Alright. Thank you. Okay. You're welcome.","start_word":221,"end_word":226,"sentiment":"positive","sentiment_score":0.4650219678878784},{"text":"Then once the payment is settled for the router, we can then send it to you ASAP, Yeah. probably tomorrow. Yeah. If Once I if I go for expedited delivery and if it's sent out tomorrow, I think I'll get it on Monday. Right? for the standard postage. For the expedited postage. If we'll be sending it tomorrow, I'm not sure because I think the Australian Post have no office when it's weekends. Yeah. Okay. So might be you'll receive it even though it's expressed within next week, early for early of that week. Yeah. Early of that week. Okay. Mhmm. Might be Monday to Wednesday, I think. For expedited one? Yeah. Okay. Okay. Just just send me the the the normal one should be fine. Yeah. Okay. Sure. Yep. Once the payment is settled, I will then send you the router. Yep. Yep.","start_word":227,"end_word":370,"sentiment":"neutral","sentiment_score":0.07255509495735168},{"text":"Okay Thanks.","start_word":371,"end_word":372,"sentiment":"positive","sentiment_score":0.3614580035209656},{"text":"then. You can We'll send me forward your voice.","start_word":373,"end_word":381,"sentiment":"neutral","sentiment_score":0.18282192945480347},{"text":"this Thanks. to the account. Bye. Thank you. Bye. Have a great day.","start_word":382,"end_word":394,"sentiment":"positive","sentiment_score":0.5493276715278625}],"average":{"sentiment":"neutral","sentiment_score":0.12058617317513244}}}}