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There's some sort of a power supply issue there that went down this morning. I haven't heard anything back from any updates as yet. But what I'll do while I've got you on the phone, I'll just check from my end. But, yeah, apparently, there's some sort of a power thing that that went out this morning. So it must be something sorry? No. It's got nothing to do with the network. It's a it's an electrical thing that popped up this morning. Hang on. Let me just check something here. Yeah. There was some sort of a power fault. I've got it here. I'll let you know. Just give me two secs. Sorry, mate. Because I'm will we get where are we? Come on. Okay. So where are we? Where are we? We're at Amazon. So IP includes create IP address. Okay. So there's some so there is currently an outage affecting the site, the whole site, not just you. There is it's related to a power fault. That's an electrical fault somewhere there that that's got your Internet offline. I haven't heard any updates yet, but I just wanna check Let me just check while I'll be on the phone. Warrington. Warrington. Where Warrington. Where are you? It's it's not because it's not a network issue, I I don't know. I'm waiting for our guys to get back to me. Because if it was a network issue, then I'll be able to give you oh, look. It'll be ready or it'll be done now, but it's not. It's got to do with electricity or whoever does the electricity around your area, whether it's PowerCore, Jamena, or something like that. So it'll be the power it's the network, the the electrical network that's out. Okay. But just hang on a sec. Hang on. Just give me two secs. Warrington Warrington. Oh, here it is. Okay. Your what number address are you at? Okay. Eleven did for you. I've got it right here. Alright. So initiating style. That's still inactive? Session. What time? That was the twenty sixth. So the the the twenty sixth. Fifteen three. Oh, that's on the okay. Wrong one. Okay. So there's there was no service or any sessions for today, which is the fifth. So yours okay. So that's closed. Let me just click session, see if that does anything. Status. No. It's still inactive. I'll just check the other addresses because there's a few addresses up there with the yeah. They're they're they're all inactive, inactive, inactive, inactive. Yes. So it's a it's a a power thing that's affecting the whole site. Okay. But because it's an electrical outage, by the time they get back to us and I get back to you, it could be today, this afternoon, tomorrow. I'm not sure. But, yeah, I'm just gonna wait. And then once we wait, we'll be sending out a text to all of you saying your service is back up, and that's it. But some of these power outages can happen with NBN or Linen and sometimes it it can be resolved straight away. Other other times, it it it can be takes a little bit longer than normal. But as I said, it's a power issue, not a network issue. Alright. Sorry about that. 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afternoon. Airtel tech support. Yeah. Is that the the Linham Networks. Right?\n\nYeah. We had a few calls from up there. The whole area is out. There's some sort of a power supply issue there that went down this morning. I haven't heard anything back from any updates as yet.\n\nBut what I'll do while I've got you on the phone, I'll just check from my end. But, yeah, apparently, there's some sort of a power thing that that went out this morning. So it must be something sorry? No. It's got nothing to do with the network.\n\nIt's a it's an electrical thing that popped up this morning. Hang on. Let me just check something here. Yeah. There was some sort of a power fault.\n\nI've got it here. I'll let you know. Just give me two secs. Sorry, mate. Because I'm will we get where are we?\n\nCome on. Okay. So where are we? Where are we? We're at Amazon.\n\nSo IP includes create IP address. Okay. So there's some so there is currently an outage affecting the site, the whole site, not just you. There is it's related to a power fault. That's an electrical fault somewhere there that that's got your Internet offline.\n\nI haven't heard any updates yet, but I just wanna check Let me just check while I'll be on the phone. Warrington. Warrington. Where Warrington. Where are you?\n\nIt's it's not because it's not a network issue, I I don't know. I'm waiting for our guys to get back to me. Because if it was a network issue, then I'll be able to give you oh, look. It'll be ready or it'll be done now, but it's not. It's got to do with electricity or whoever does the electricity around your area, whether it's PowerCore, Jamena, or something like that.\n\nSo it'll be the power it's the network, the the electrical network that's out. Okay. But just hang on a sec. Hang on. Just give me two secs.\n\nWarrington Warrington. Oh, here it is. Okay. Your what number address are you at? Okay.\n\nEleven did for you. I've got it right here. Alright. So initiating style. That's still inactive?\n\nSession. What time? That was the twenty sixth. So the the the twenty sixth. Fifteen three.\n\nOh, that's on the okay. Wrong one. Okay. So there's there was no service or any sessions for today, which is the fifth. So yours okay.\n\nSo that's closed. Let me just click session, see if that does anything. Status. No. It's still inactive.\n\nI'll just check the other addresses because there's a few addresses up there with the yeah. They're they're they're all inactive, inactive, inactive, inactive. Yes. So it's a it's a a power thing that's affecting the whole site. Okay.\n\nBut because it's an electrical outage, by the time they get back to us and I get back to you, it could be today, this afternoon, tomorrow. I'm not sure. But, yeah, I'm just gonna wait. And then once we wait, we'll be sending out a text to all of you saying your service is back up, and that's it. But some of these power outages can happen with NBN or Linen and sometimes it it can be resolved straight away.\n\nOther other times, it it it can be takes a little bit longer than normal. But as I said, it's a power issue, not a network issue. Alright. Sorry about that. And you have a nice day.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.38,"sentiment":"positive","sentiment_score":0.3499980717897415},{"text":"Airtel tech support.","start":3.38,"end":8.88,"sentiment":"neutral","sentiment_score":0.08416404823462169},{"text":"Yeah.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":0.03733323886990547},{"text":"Is that the the Linham Networks.","start":11.28,"end":14.42,"sentiment":"neutral","sentiment_score":0.044501048823197685},{"text":"Right?","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.04007689654827118}],"sentiment":"neutral","sentiment_score":0.09976190128005467,"num_words":13,"start":0.56,"end":14.98},{"sentences":[{"text":"Yeah.","start":16.045,"end":16.285,"sentiment":"neutral","sentiment_score":-0.005154063925147057},{"text":"We had a few calls from up there.","start":16.285,"end":17.885,"sentiment":"neutral","sentiment_score":-0.08788485918194056},{"text":"The whole area is out.","start":17.885,"end":19.185,"sentiment":"neutral","sentiment_score":-0.222648549079895},{"text":"There's some sort of a power supply issue there that went down this morning.","start":19.485,"end":23.664999,"sentiment":"neutral","sentiment_score":-0.2818006585751261},{"text":"I haven't heard anything back from any updates as yet.","start":24.365,"end":27.265,"sentiment":"negative","sentiment_score":-0.35778196156024933}],"sentiment":"neutral","sentiment_score":-0.24590801364301065,"num_words":38,"start":16.045,"end":27.265},{"sentences":[{"text":"But what I'll do while I've got you on the phone, I'll just check from my end.","start":28.38,"end":33.52,"sentiment":"neutral","sentiment_score":-0.06562621168353978},{"text":"But, yeah, apparently, there's some sort of a power thing that that went out this morning.","start":36.3,"end":43.725,"sentiment":"neutral","sentiment_score":-0.1815866967663169},{"text":"So it must be something 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whole site, not just you.","start":102.965,"end":109.945,"sentiment":"neutral","sentiment_score":-0.16033040525184739},{"text":"There is it's related to a power fault.","start":110.96001,"end":113.94,"sentiment":"neutral","sentiment_score":-0.18187738675624132},{"text":"That's an electrical fault somewhere there that that's got your Internet offline.","start":114.48,"end":120.420006,"sentiment":"neutral","sentiment_score":-0.3088325671851635}],"sentiment":"neutral","sentiment_score":-0.18656414134634866,"num_words":45,"start":90.33,"end":120.420006},{"sentences":[{"text":"I haven't heard any updates yet, but I just wanna check Let me just check while I'll be on the 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me.","start":141.32,"end":145.32,"sentiment":"neutral","sentiment_score":-0.0954140618443489},{"text":"Because if it was a network issue, then I'll be able to give you oh, look.","start":145.32,"end":148.68001,"sentiment":"neutral","sentiment_score":-0.08719461655709893},{"text":"It'll be ready or it'll be done now, but it's not.","start":148.68001,"end":151.02,"sentiment":"neutral","sentiment_score":-0.1460599828172814},{"text":"It's got to do with electricity or whoever does the electricity around your area, whether it's PowerCore, Jamena, or something like that.","start":151.345,"end":162.465,"sentiment":"neutral","sentiment_score":-0.08154572275551883}],"sentiment":"neutral","sentiment_score":-0.11671889526769519,"num_words":72,"start":137.56,"end":162.465},{"sentences":[{"text":"So it'll be the power it's the network, the the electrical network that's 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addresses because there's a few addresses up there with the yeah.","start":241.455,"end":245.935,"sentiment":"neutral","sentiment_score":-0.0878112546633929},{"text":"They're they're they're all inactive, inactive, inactive, inactive.","start":245.935,"end":249.155,"sentiment":"neutral","sentiment_score":-0.1315369587391615},{"text":"Yes.","start":250.25499,"end":250.75499,"sentiment":"neutral","sentiment_score":-0.05195959657430649},{"text":"So it's a it's a a power thing that's affecting the whole site.","start":251.32,"end":254.86,"sentiment":"neutral","sentiment_score":-0.1411177389896833},{"text":"Okay.","start":257.08002,"end":257.48,"sentiment":"neutral","sentiment_score":0.00030496250838041306}],"sentiment":"neutral","sentiment_score":-0.11137079449895865,"num_words":39,"start":241.455,"end":257.48},{"sentences":[{"text":"But because it's an electrical outage, by the time they get back to us and I get back to you, it could be today, this afternoon, tomorrow.","start":257.48,"end":266.57498,"sentiment":"neutral","sentiment_score":-0.002882904890510771},{"text":"I'm not sure.","start":266.57498,"end":267.395,"sentiment":"neutral","sentiment_score":-0.047908744464317955},{"text":"But, yeah, I'm just gonna wait.","start":267.775,"end":270.495,"sentiment":"neutral","sentiment_score":-0.006260298425331712},{"text":"And then once we wait, we'll be sending out a text to all of you saying your service is back up, and that's it.","start":270.495,"end":276.115,"sentiment":"neutral","sentiment_score":0.012385342735797167},{"text":"But some of these power outages can happen with NBN or Linen and sometimes it it can be resolved straight away.","start":276.335,"end":283.32,"sentiment":"neutral","sentiment_score":-0.06078483359444709}],"sentiment":"neutral","sentiment_score":-0.015288391800160393,"num_words":81,"start":257.48,"end":283.32},{"sentences":[{"text":"Other other times, it it it can be takes a little bit longer than 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My name is Matthew here. I have called in the morning with regard to the connectivity issues in Wellington. So right. Yeah. So it's a bit bigger. Yeah. Little little network guys that have some issues or it's secure? Okay. Alright. Yeah. Any idea, like, how what will be the turnaround from them or something? Any update? There okay. Okay. Alright. Okay. Alright. Yep. I'm at 11 Deport Circuit. Number 1. Yep. Right. Alright. Yeah. Alright. Okay. So yeah. I'm good. I'm good. Alright. Yeah. Thank 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Heather. My name is Matthew here. I have called in the morning with regard to the connectivity issues in Wellington. So right. Yeah.\n\nSo it's a bit bigger. Yeah. Little little network guys that have some issues or it's secure? Okay. Alright.\n\nYeah. Any idea, like, how what will be the turnaround from them or something? Any update? There okay. Okay.\n\nAlright. Okay. Alright. Yep. I'm at 11 Deport Circuit.\n\nNumber 1. Yep. Right. Alright. Yeah.\n\nAlright. Okay. So yeah. I'm good. I'm good.\n\nAlright. Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Hey, Heather.","start":3.28,"end":4.08,"sentiment":"neutral","sentiment_score":0.1179993748664856},{"text":"My name is Matthew here.","start":4.08,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.07572848796844482},{"text":"I have called in the morning with regard to the connectivity issues in Wellington.","start":5.2799997,"end":9.7,"sentiment":"neutral","sentiment_score":0.03917142575872796},{"text":"So right.","start":10.719999,"end":15.915,"sentiment":"neutral","sentiment_score":0.025838433764874935},{"text":"Yeah.","start":42.09,"end":42.59,"sentiment":"neutral","sentiment_score":-0.128968745470047}],"sentiment":"neutral","sentiment_score":0.045239553010712065,"num_words":24,"start":3.28,"end":42.59},{"sentences":[{"text":"So it's a bit bigger.","start":45.235,"end":46.615,"sentiment":"neutral","sentiment_score":-0.2662705838680267},{"text":"Yeah.","start":46.995003,"end":47.395,"sentiment":"neutral","sentiment_score":-0.0687432587146759},{"text":"Little little network guys that have some issues or it's secure?","start":47.395,"end":51.395,"sentiment":"neutral","sentiment_score":-0.04499239372936162},{"text":"Okay.","start":51.395,"end":51.895,"sentiment":"neutral","sentiment_score":-0.04754488915205002},{"text":"Alright.","start":117.44,"end":117.94,"sentiment":"neutral","sentiment_score":-0.14601173996925354}],"sentiment":"neutral","sentiment_score":-0.10992469148416269,"num_words":19,"start":45.235,"end":117.94},{"sentences":[{"text":"Yeah.","start":133.145,"end":133.38501,"sentiment":"neutral","sentiment_score":0.022849036380648613},{"text":"Any idea, like, how what will be the turnaround from them or something?","start":133.38501,"end":137.54501,"sentiment":"neutral","sentiment_score":0.01741932160579241},{"text":"Any update?","start":137.54501,"end":138.205,"sentiment":"neutral","sentiment_score":-0.024991215206682682},{"text":"There okay.","start":142.82501,"end":143.725,"sentiment":"neutral","sentiment_score":-0.05882400460541248},{"text":"Okay.","start":155.18001,"end":155.68001,"sentiment":"neutral","sentiment_score":-0.038874924182891846}],"sentiment":"neutral","sentiment_score":0.0022523607078351474,"num_words":19,"start":133.145,"end":155.68001},{"sentences":[{"text":"Alright.","start":157.66,"end":158.16,"sentiment":"neutral","sentiment_score":0.03016102872788906},{"text":"Okay.","start":168.015,"end":168.515,"sentiment":"neutral","sentiment_score":0.0095265731215477},{"text":"Alright.","start":169.535,"end":170.035,"sentiment":"neutral","sentiment_score":0.007171845994889736},{"text":"Yep.","start":173.13501,"end":173.63501,"sentiment":"neutral","sentiment_score":0.0551937147974968},{"text":"I'm at 11 Deport Circuit.","start":180.94,"end":182.64,"sentiment":"neutral","sentiment_score":0.014833706431090832}],"sentiment":"neutral","sentiment_score":0.019580188310808606,"num_words":9,"start":157.66,"end":182.64},{"sentences":[{"text":"Number 1.","start":183.02,"end":183.92,"sentiment":"neutral","sentiment_score":0.012963719666004181},{"text":"Yep.","start":191.10501,"end":191.60501,"sentiment":"neutral","sentiment_score":-0.08779485523700714},{"text":"Right.","start":256.225,"end":256.705,"sentiment":"neutral","sentiment_score":-0.026557672768831253},{"text":"Alright.","start":256.705,"end":257.205,"sentiment":"neutral","sentiment_score":0.004885933827608824},{"text":"Yeah.","start":259.83002,"end":260.33002,"sentiment":"neutral","sentiment_score":-0.0010342635214328766}],"sentiment":"neutral","sentiment_score":-0.014095569727942348,"num_words":6,"start":183.02,"end":260.33002},{"sentences":[{"text":"Alright.","start":291.26,"end":291.76,"sentiment":"neutral","sentiment_score":0.027236398309469223},{"text":"Okay.","start":291.82,"end":292.30002,"sentiment":"neutral","sentiment_score":0.03741304576396942},{"text":"So yeah.","start":292.30002,"end":293.02002,"sentiment":"neutral","sentiment_score":0.05992984399199486},{"text":"I'm good.","start":293.02002,"end":293.68002,"sentiment":"neutral","sentiment_score":0.022560859564691782},{"text":"I'm good.","start":293.74002,"end":294.32,"sentiment":"positive","sentiment_score":0.4611366242170334}],"sentiment":"neutral","sentiment_score":0.14398801245260984,"num_words":8,"start":291.26,"end":294.32},{"sentences":[{"text":"Alright.","start":295.90002,"end":296.30002,"sentiment":"positive","sentiment_score":0.36033377051353455},{"text":"Yeah.","start":296.30002,"end":296.62003,"sentiment":"positive","sentiment_score":0.5448194742202759},{"text":"Thank you.","start":296.62003,"end":297.36002,"sentiment":"positive","sentiment_score":0.3726201057434082}],"sentiment":"positive","sentiment_score":0.4125983640551567,"num_words":4,"start":295.90002,"end":297.36002}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon.\n\nChannel 1: Hey,\n\nChannel 0: Airtel\n\nChannel 1: Heather. My name is Matthew here. I\n\nChannel 0: tech\n\nChannel 1: have called in the morning with regard to the connectivity\n\nChannel 0: support.\n\nChannel 1: issues in Wellington. So\n\nChannel 0: Yeah. Is that the the Linham Networks. Right?\n\nChannel 1: right.\n\nChannel 0: Yeah. We had a few calls from up there. The whole area is out. There's some sort of a power supply issue there that went down this morning. I haven't heard anything back from any updates as yet.\n\nBut what I'll do while I've got you on the phone, I'll just check from my end. But, yeah, apparently, there's some sort of a power thing that that\n\nChannel 1: Yeah.\n\nChannel 0: went out this morning.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: it's\n\nChannel 0: it\n\nChannel 1: a\n\nChannel 0: must\n\nChannel 1: bit\n\nChannel 0: be something\n\nChannel 1: bigger. Yeah.\n\nChannel 0: sorry?\n\nChannel 1: Little little network guys that have some issues or\n\nChannel 0: No.\n\nChannel 1: it's\n\nChannel 0: It's\n\nChannel 1: secure?\n\nChannel 0: got nothing\n\nChannel 1: Okay.\n\nChannel 0: to do with the network. It's a it's an electrical thing that popped up this morning. Hang on. Let me just check something here. Yeah.\n\nThere was some sort of a power fault. I've got it here. I'll let you know. Just give me two secs. Sorry, mate.\n\nBecause I'm will we get where are we? Come on. Okay. So where are we? Where are we?\n\nWe're at Amazon. So IP includes create IP address. Okay. So there's some so there is currently an outage affecting the site, the whole site, not just you. There is it's related to a power fault.\n\nThat's an electrical fault somewhere there\n\nChannel 1: Alright.\n\nChannel 0: that that's got your Internet offline. I haven't heard any updates yet, but I just wanna check Let me just check while I'll be on the phone. Warrington. Warrington. Where Warrington.\n\nWhere are you?\n\nChannel 1: Yeah. Any idea, like, how what will be the turnaround from them or something? Any\n\nChannel 0: It's\n\nChannel 1: update?\n\nChannel 0: it's not because it's not a network issue, I I don't know. I'm waiting for our guys\n\nChannel 1: There okay.\n\nChannel 0: to get back to me. Because if it was a network issue, then I'll be able to give you oh, look. It'll be ready or it'll be done now, but it's not. It's got to do with electricity or whoever\n\nChannel 1: Okay.\n\nChannel 0: does the electricity around your area, whether\n\nChannel 1: Alright.\n\nChannel 0: it's PowerCore, Jamena, or something like that. So it'll be the power it's the network, the the electrical network that's out.\n\nChannel 1: Okay.\n\nChannel 0: Okay. But\n\nChannel 1: Alright.\n\nChannel 0: just hang on a sec. Hang on. Just give me two secs.\n\nChannel 1: Yep.\n\nChannel 0: Warrington Warrington. Oh, here it is. Okay. Your what number address are you at?\n\nChannel 1: I'm at 11 Deport Circuit.\n\nChannel 0: Okay.\n\nChannel 1: Number\n\nChannel 0: Eleven\n\nChannel 1: 1.\n\nChannel 0: did for you. I've got it right here. Alright. So initiating style. That's still inactive?\n\nChannel 1: Yep.\n\nChannel 0: Session. What time? That was the twenty sixth. So the the the twenty sixth. Fifteen three.\n\nOh, that's on the okay. Wrong one. Okay. So there's there was no service or any sessions for today, which is the fifth. So yours okay.\n\nSo that's closed. Let me just click session, see if that does anything. Status. No. It's still inactive.\n\nI'll just check the other addresses because there's a few addresses up there with the yeah. They're they're they're all inactive, inactive, inactive, inactive. Yes. So it's a it's a a power thing that's affecting the whole site.\n\nChannel 1: Right. Alright.\n\nChannel 0: Okay. But because it's an electrical outage,\n\nChannel 1: Yeah.\n\nChannel 0: by the time they get back to us and I get back to you, it could be today, this afternoon, tomorrow. I'm not sure. But, yeah, I'm just gonna wait. And then once we wait, we'll be sending out a text to all of you saying your service is back up, and that's it. But some of these power outages can happen with NBN or Linen and sometimes it it can be resolved straight away.\n\nOther other times, it it it can be takes a little bit longer than normal. But as I said, it's a power issue, not a network issue.\n\nChannel 1: Alright. Okay. So\n\nChannel 0: Alright.\n\nChannel 1: yeah. I'm\n\nChannel 0: Sorry\n\nChannel 1: good.\n\nChannel 0: about that.\n\nChannel 1: I'm good.\n\nChannel 0: And you have a nice day.\n\nChannel 1: Alright. Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.38,"sentiment":"positive","sentiment_score":0.3499980717897415}],"sentiment":"positive","sentiment_score":0.3499980717897415,"channel":0,"num_words":2,"start":0.56,"end":1.38},{"sentences":[{"text":"Hey,","start":3.28,"end":3.6,"sentiment":"neutral","sentiment_score":0.13291512429714203}],"sentiment":"neutral","sentiment_score":0.13291512429714203,"channel":1,"num_words":1,"start":3.28,"end":3.6},{"sentences":[{"text":"Airtel","start":3.38,"end":3.88,"sentiment":"neutral","sentiment_score":0.11741606891155244}],"sentiment":"neutral","sentiment_score":0.11741606891155244,"channel":0,"num_words":1,"start":3.38,"end":3.88},{"sentences":[{"text":"Heather.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.10308362543582916},{"text":"My name is Matthew 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this morning.","start":19.485,"end":23.664999,"sentiment":"neutral","sentiment_score":-0.2818006585751261},{"text":"I haven't heard anything back from any updates as yet.","start":24.365,"end":27.265,"sentiment":"negative","sentiment_score":-0.35778196156024933}],"sentiment":"neutral","sentiment_score":-0.24590801364301065,"channel":0,"num_words":38,"start":16.045,"end":27.265},{"sentences":[{"text":"But what I'll do while I've got you on the phone, I'll just check from my end.","start":28.38,"end":33.52,"sentiment":"neutral","sentiment_score":-0.06562621168353978},{"text":"But, yeah, apparently, there's some sort of a power thing that 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nothing","start":51.225,"end":51.704998,"sentiment":"neutral","sentiment_score":-0.06941837444901466}],"sentiment":"neutral","sentiment_score":-0.06941837444901466,"channel":0,"num_words":2,"start":51.225,"end":51.704998},{"sentences":[{"text":"Okay.","start":51.395,"end":51.895,"sentiment":"neutral","sentiment_score":-0.04754488915205002}],"sentiment":"neutral","sentiment_score":-0.04754488915205002,"channel":1,"num_words":1,"start":51.395,"end":51.895},{"sentences":[{"text":"to do with the network.","start":51.704998,"end":52.664997,"sentiment":"neutral","sentiment_score":-0.08071686923503876},{"text":"It's a it's an electrical thing that popped up this morning.","start":52.664997,"end":56.344997,"sentiment":"neutral","sentiment_score":-0.1034627387469465},{"text":"Hang on.","start":56.344997,"end":56.88,"sentiment":"neutral","sentiment_score":-0.052262453362345695},{"text":"Let me just check something 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mate.","start":65.68,"end":66.16,"sentiment":"neutral","sentiment_score":-0.12650109082460403}],"sentiment":"neutral","sentiment_score":-0.0953394002078668,"channel":0,"num_words":23,"start":59.120003,"end":66.16},{"sentences":[{"text":"Because I'm will we get where are we?","start":66.16,"end":72.575,"sentiment":"neutral","sentiment_score":-0.13663011230528355},{"text":"Come on.","start":72.715,"end":73.535,"sentiment":"neutral","sentiment_score":-0.07026859000325203},{"text":"Okay.","start":86.409996,"end":86.909996,"sentiment":"neutral","sentiment_score":-0.043695323169231415},{"text":"So where are we?","start":87.45,"end":88.409996,"sentiment":"neutral","sentiment_score":-0.06156731676310301},{"text":"Where are we?","start":88.409996,"end":88.97,"sentiment":"neutral","sentiment_score":-0.06780144820610683}],"sentiment":"neutral","sentiment_score":-0.09594150073826313,"channel":0,"num_words":18,"start":66.16,"end":88.97},{"sentences":[{"text":"We're at Amazon.","start":88.97,"end":90.03,"sentiment":"neutral","sentiment_score":-0.05761149028937022},{"text":"So IP includes create IP address.","start":90.33,"end":93.63,"sentiment":"neutral","sentiment_score":-0.04831011841694514},{"text":"Okay.","start":102.485,"end":102.965,"sentiment":"neutral","sentiment_score":-0.05856845527887344},{"text":"So there's some so there is currently an outage affecting the site, the whole site, not just you.","start":102.965,"end":109.945,"sentiment":"neutral","sentiment_score":-0.16033040525184739},{"text":"There is it's related to a power fault.","start":110.96001,"end":113.94,"sentiment":"neutral","sentiment_score":-0.18187738675624132}],"sentiment":"neutral","sentiment_score":-0.13506194514532885,"channel":0,"num_words":36,"start":88.97,"end":113.94},{"sentences":[{"text":"That's an electrical fault somewhere 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hang on a sec.","start":169.56999,"end":170.53,"sentiment":"neutral","sentiment_score":-0.00992521531879902},{"text":"Hang on.","start":170.53,"end":171.01,"sentiment":"neutral","sentiment_score":-0.01104050688445568},{"text":"Just give me two secs.","start":171.01,"end":172.47,"sentiment":"neutral","sentiment_score":0.007382540218532086}],"sentiment":"neutral","sentiment_score":-0.002899532439187169,"channel":0,"num_words":12,"start":169.56999,"end":172.47},{"sentences":[{"text":"Yep.","start":173.13501,"end":173.63501,"sentiment":"neutral","sentiment_score":0.0551937147974968}],"sentiment":"neutral","sentiment_score":0.0551937147974968,"channel":1,"num_words":1,"start":173.13501,"end":173.63501},{"sentences":[{"text":"Warrington Warrington.","start":174.61,"end":175.91,"sentiment":"neutral","sentiment_score":0.02653416059911251},{"text":"Oh, here it is.","start":176.12999,"end":176.93,"sentiment":"neutral","sentiment_score":0.040369877591729164},{"text":"Okay.","start":176.93,"end":177.43,"sentiment":"neutral","sentiment_score":0.034761518239974976},{"text":"Your what number address are you at?","start":177.81,"end":180.23,"sentiment":"neutral","sentiment_score":0.015861823489623412}],"sentiment":"neutral","sentiment_score":0.025738722445177182,"channel":0,"num_words":14,"start":174.61,"end":180.23},{"sentences":[{"text":"I'm at 11 Deport 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for you.","start":183.735,"end":184.215,"sentiment":"neutral","sentiment_score":0.026323384915788967},{"text":"I've got it right here.","start":184.215,"end":185.355,"sentiment":"neutral","sentiment_score":0.01988464891910553},{"text":"Alright.","start":185.495,"end":185.735,"sentiment":"neutral","sentiment_score":-0.013209905475378036},{"text":"So initiating style.","start":185.735,"end":187.435,"sentiment":"neutral","sentiment_score":-0.04706103106339773},{"text":"That's still inactive?","start":188.455,"end":189.595,"sentiment":"neutral","sentiment_score":-0.28679728507995605}],"sentiment":"neutral","sentiment_score":-0.05575943030416965,"channel":0,"num_words":15,"start":183.735,"end":189.595},{"sentences":[{"text":"Yep.","start":191.10501,"end":191.60501,"sentiment":"neutral","sentiment_score":-0.08779485523700714}],"sentiment":"neutral","sentiment_score":-0.08779485523700714,"channel":1,"num_words":1,"start":191.10501,"end":191.60501},{"sentences":[{"text":"Session.","start":191.17499,"end":191.67499,"sentiment":"neutral","sentiment_score":-0.06317344307899475},{"text":"What time?","start":195.64,"end":196.54,"sentiment":"neutral","sentiment_score":-0.0380236990749836},{"text":"That was the twenty sixth.","start":196.59999,"end":198.22,"sentiment":"neutral","sentiment_score":-0.05060722976922989},{"text":"So the the the twenty sixth.","start":198.44,"end":201.98,"sentiment":"neutral","sentiment_score":0.0008115835177401701},{"text":"Fifteen three.","start":213.55501,"end":217.895,"sentiment":"neutral","sentiment_score":0.008186197839677334}],"sentiment":"neutral","sentiment_score":-0.02318844333058223,"channel":0,"num_words":16,"start":191.17499,"end":217.895},{"sentences":[{"text":"Oh, that's on the okay.","start":218.35501,"end":219.475,"sentiment":"neutral","sentiment_score":0.05246802717447281},{"text":"Wrong one.","start":219.475,"end":220.195,"sentiment":"neutral","sentiment_score":-0.19425074011087418},{"text":"Okay.","start":220.195,"end":220.515,"sentiment":"neutral","sentiment_score":-0.024882113561034203},{"text":"So there's there was no service or any sessions for today, which is the fifth.","start":220.515,"end":226.58,"sentiment":"neutral","sentiment_score":-0.08425694406032562},{"text":"So yours okay.","start":228.48,"end":229.68001,"sentiment":"neutral","sentiment_score":-0.001982963333527248}],"sentiment":"neutral","sentiment_score":-0.05464794264676479,"channel":0,"num_words":26,"start":218.35501,"end":229.68001},{"sentences":[{"text":"So that's closed.","start":229.68001,"end":230.74,"sentiment":"neutral","sentiment_score":-0.05545469745993614},{"text":"Let me just click session, see if that does anything.","start":231.28,"end":234.58,"sentiment":"neutral","sentiment_score":-0.004879493732005358},{"text":"Status.","start":239.535,"end":239.775,"sentiment":"neutral","sentiment_score":-0.01876903884112835},{"text":"No.","start":239.775,"end":239.935,"sentiment":"neutral","sentiment_score":-0.19490617513656616},{"text":"It's still 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text to all of you saying your service is back up, and that's it.","start":270.495,"end":276.115,"sentiment":"neutral","sentiment_score":0.012385342735797167},{"text":"But some of these power outages can happen with NBN or Linen and sometimes it it can be resolved straight away.","start":276.335,"end":283.32,"sentiment":"neutral","sentiment_score":-0.06078483359444709}],"sentiment":"neutral","sentiment_score":-0.01295562082901597,"channel":0,"num_words":75,"start":260.28,"end":283.32},{"sentences":[{"text":"Other other times, it it it can be takes a little bit longer than normal.","start":283.32,"end":286.92,"sentiment":"neutral","sentiment_score":-0.11967640270789465},{"text":"But as I said, it's a power issue, not a network 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that.","start":293.48,"end":294.04,"sentiment":"neutral","sentiment_score":0.13856951147317886}],"sentiment":"neutral","sentiment_score":0.13856951147317886,"channel":0,"num_words":2,"start":293.48,"end":294.04},{"sentences":[{"text":"I'm good.","start":293.74002,"end":294.32,"sentiment":"positive","sentiment_score":0.4611366242170334}],"sentiment":"positive","sentiment_score":0.4611366242170334,"channel":1,"num_words":2,"start":293.74002,"end":294.32},{"sentences":[{"text":"And you have a nice day.","start":294.04,"end":295.74,"sentiment":"positive","sentiment_score":0.5675822844107946}],"sentiment":"positive","sentiment_score":0.5675822844107946,"channel":0,"num_words":6,"start":294.04,"end":295.74},{"sentences":[{"text":"Alright.","start":295.90002,"end":296.30002,"sentiment":"positive","sentiment_score":0.36033377051353455},{"text":"Yeah.","start":296.30002,"end":296.62003,"sentiment":"positive","sentiment_score":0.5448194742202759},{"text":"Thank 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Heather informs him that there is a power outage affecting the whole site, but there is an electrical fault affecting the entire site. Heather promises to check further and get back to him with updates."},"intents":{"segments":[{"text":"I tech have called in the morning with regard to the connectivity support. issues in Wellington. So Yeah.","start_word":10,"end_word":27,"intents":[{"intent":"Address connectivity support","confidence_score":0.004503535}]},{"text":"that that's got your Internet offline. I haven't heard any updates yet, but I just wanna check Let me just check while I'll be on the phone. Warrington. Warrington.","start_word":245,"end_word":273,"intents":[{"intent":"Check internet status","confidence_score":0.26159897}]},{"text":"to get back to me. Because if it was a network issue, then I'll be able to give you oh, look. It'll be ready or it'll be done now, but it's not. It's got to do with electricity or whoever Okay.","start_word":315,"end_word":355,"intents":[{"intent":"Request response","confidence_score":0.002253531}]},{"text":"does the electricity around your area, whether Alright. it's PowerCore, Jamena, or something like that. So it'll be the power it's the network, the the electrical network that's out. Okay. Okay.","start_word":356,"end_word":386,"intents":[{"intent":"Confirm electricity usage","confidence_score":0.009371262},{"intent":"Confirm location","confidence_score":0.011341578}]},{"text":"Your what number address are you at?","start_word":409,"end_word":415,"intents":[{"intent":"Provide phone number","confidence_score":0.15003149},{"intent":"Provide phone number","confidence_score":0.0438591}]},{"text":"That was the twenty sixth.","start_word":444,"end_word":448,"intents":[{"intent":"Check turnaround time","confidence_score":0.0047103744}]},{"text":"So there's there was no service or any sessions for today, which is the fifth. So yours okay. So that's closed. Let me just click session, see if that does anything. Status. No. It's still inactive. I'll just check the other addresses because there's a few addresses up there with the yeah. They're they're they're all inactive, inactive, inactive, inactive. Yes.","start_word":465,"end_word":525,"intents":[{"intent":"Update service status","confidence_score":0.20603864}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.33928561210632324},{"text":"Hey, Airtel Heather. My name is Matthew here. I tech have called in the morning with regard to the connectivity support. issues in Wellington. So Yeah. Is that the the Linham Networks. Right? right. Yeah. We had a few calls from up there. The whole area is out. There's some sort of a power supply issue there that went down this morning.","start_word":2,"end_word":63,"sentiment":"neutral","sentiment_score":-0.054686542600393295},{"text":"I haven't heard anything back from any updates as yet.","start_word":64,"end_word":73,"sentiment":"negative","sentiment_score":-0.3519844114780426},{"text":"But what I'll do while I've got you on the phone, I'll just check from my end. But, yeah, apparently, there's some sort of a power thing that that Yeah. went out this morning. So So it's it a must bit be something bigger. Yeah. sorry? Little little network guys that have some issues or No. it's It's secure? got nothing Okay. to do with the network. It's a it's an electrical thing that popped up this morning. Hang on. Let me just check something here. Yeah. There was some sort of a power fault. I've got it here. I'll let you know. Just give me two secs. Sorry, mate. Because I'm will we get where are we? Come on. Okay. So where are we? Where are we? We're at Amazon. So IP includes create IP address. Okay. So there's some so there is currently an outage affecting the site, the whole site, not just you. There is it's related to a power fault.","start_word":74,"end_word":237,"sentiment":"neutral","sentiment_score":-0.11200856417417526},{"text":"That's an electrical fault somewhere there Alright.","start_word":238,"end_word":244,"sentiment":"negative","sentiment_score":-0.3597361147403717},{"text":"that that's got your Internet offline. I haven't heard any updates yet, but I just wanna check Let me just check while I'll be on the phone. Warrington. Warrington. Where Warrington. Where are you? Yeah. Any idea, like, how what will be the turnaround from them or something? Any It's update? it's not because it's not a network issue, I I don't know. I'm waiting for our guys There okay. to get back to me. Because if it was a network issue, then I'll be able to give you oh, look. It'll be ready or it'll be done now, but it's not. It's got to do with electricity or whoever Okay. does the electricity around your area, whether Alright. it's PowerCore, Jamena, or something like that. So it'll be the power it's the network, the the electrical network that's out. Okay. Okay. But Alright. just hang on a sec. Hang on. Just give me two secs. Yep. Warrington Warrington. Oh, here it is. Okay. Your what number address are you at? I'm at 11 Deport Circuit. Okay. Number Eleven 1. did for you. I've got it right here. Alright. So initiating style. That's still inactive? Yep. Session. What time? That was the twenty sixth. So the the the twenty sixth. Fifteen three. Oh, that's on the okay. Wrong one. Okay. So there's there was no service or any sessions for today, which is the fifth. So yours okay. So that's closed. Let me just click session, see if that does anything. Status. No. It's still inactive. I'll just check the other addresses because there's a few addresses up there with the yeah. They're they're they're all inactive, inactive, inactive, inactive. Yes. So it's a it's a a power thing that's affecting the whole site. Right. Alright. Okay. But because it's an electrical outage, Yeah. by the time they get back to us and I get back to you, it could be today, this afternoon, tomorrow. I'm not sure. But, yeah, I'm just gonna wait. And then once we wait, we'll be sending out a text to all of you saying your service is back up, and that's it. But some of these power outages can happen with NBN or Linen and sometimes it it can be resolved straight away. Other other times, it it it can be takes a little bit longer than normal. But as I said, it's a power issue, not a network issue. Alright. Okay. So Alright. yeah. I'm Sorry good. about that.","start_word":245,"end_word":660,"sentiment":"neutral","sentiment_score":-0.05672604139321125},{"text":"I'm good. And you have a nice day. Alright. Yeah. Thank you.","start_word":661,"end_word":672,"sentiment":"positive","sentiment_score":0.5499511361122131}],"average":{"sentiment":"neutral","sentiment_score":-0.06300633995278368}}}}