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tomorrow.","start":92.68,"end":95.259995,"sentiment":"neutral","sentiment_score":0.13135344069451094}],"sentiment":"neutral","sentiment_score":0.13135344069451094,"channel":0,"num_words":8,"start":92.68,"end":95.259995},{"sentences":[{"text":"Alright.","start":96.368935,"end":96.60894,"sentiment":"neutral","sentiment_score":0.12284251302480698},{"text":"No worries then.","start":96.60894,"end":97.32893,"sentiment":"neutral","sentiment_score":0.11267276108264923},{"text":"I'll call back 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you so much, John.","start":100.88887,"end":102.34887,"sentiment":"positive","sentiment_score":0.6020143747329711}],"sentiment":"positive","sentiment_score":0.6020143747329711,"channel":0,"num_words":5,"start":100.88887,"end":102.34887},{"sentences":[{"text":"Bye.","start":102.048935,"end":102.548935,"sentiment":"positive","sentiment_score":0.377349317073822}],"sentiment":"positive","sentiment_score":0.377349317073822,"channel":1,"num_words":1,"start":102.048935,"end":102.548935},{"sentences":[{"text":"Bye bye.","start":103.128876,"end":103.948875,"sentiment":"neutral","sentiment_score":0.20941083878278732}],"sentiment":"neutral","sentiment_score":0.20941083878278732,"channel":0,"num_words":2,"start":103.128876,"end":103.948875}]},"summary":{"result":"success","short":"The customer, Hari, calls to request an appointment for gutter cleaning and asks if the agent can book her for it. The agent confirms the appointment for the next day and suggests calling back the next day to secure an appointment. The call ends with the agent thanking Hari and saying goodbye."},"intents":{"segments":[{"text":"This is Hari from. Could you be able to put me for an appointment?","start_word":3,"end_word":16,"intents":[{"intent":"Book appointment","confidence_score":0.10342898}]},{"text":"So have you checked our code into your SMS?","start_word":59,"end_word":67,"intents":[{"intent":"Check code","confidence_score":0.5812128}]},{"text":"Could So you be able to could you be able to come here on Monday the the twelfth? today or tomorrow?","start_word":97,"end_word":117,"intents":[{"intent":"Confirm appointment time","confidence_score":0.15390989}]},{"text":"Could So you be able to could you be able to come here on Monday the the twelfth? today or tomorrow? No.","start_word":97,"end_word":118,"intents":[{"intent":"Confirm appointment","confidence_score":0.45468083},{"intent":"Confirm appointment","confidence_score":0.40554136},{"intent":"Confirm appointment","confidence_score":0.29932323}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1827267110347748},{"text":"Good morning. This is Hari from.","start_word":1,"end_word":6,"sentiment":"positive","sentiment_score":0.369140088558197},{"text":"Could you be able to put me for an appointment? I rang earlier for for a job... For the job. Sorry. Sorry. Could I could I can't hear you already. could you book me in for the job for the gutter cleaning? Mhmm. Mhmm. Is this John? Yes. Alright. Okay. Okay, John. So have you checked our code into your SMS? I'm on I'm on the phone now. I can't check. Yeah. I can't... I checked the message here. I wanna... It's $230. Yeah? Mhmm. Mhmm. Yes. Yes, Yeah. John. Could So you be able to could you be able to come here on Monday the the twelfth? today or tomorrow? No. Monday, the twelfth. What is it? Today? Monday, June 12. Oh, Monday. Monday. Monday. Monday. Yeah. Yeah. Twelfth It's of twelfth Monday. So... of October. Yeah. Mhmm. Yes. Yes. Yes. Yes. It's okay. Do you mean Could you do tomorrow? that now, or you want me to ring Tomorrow? tomorrow? Do I need to ring tomorrow? Mhmm. Yes. Tomorrow. I can call tomorrow? Yes. Yes. Yes. Yes. By 12:00? Yeah. You can't help me now, can you? By 12:00 tomorrow. Is that right? No. I'm waiting to make an appointment. I'm I'm asking you. Do Mhmm. you make an Alright. appointment? Are you busy now, or do I need to call tomorrow? We can secure an appointment for you tomorrow. Alright. No worries then. I'll call back tomorrow. Alright. Okay. Okay, Thank John.","start_word":7,"end_word":251,"sentiment":"neutral","sentiment_score":-0.017791299149394035},{"text":"you. Thank you so much, John. Bye.","start_word":252,"end_word":258,"sentiment":"positive","sentiment_score":0.5013083815574646},{"text":"Bye bye.","start_word":259,"end_word":260,"sentiment":"neutral","sentiment_score":0.2380943298339844}],"average":{"sentiment":"neutral","sentiment_score":0.008518269100585656}}}}