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You're still with Snellman and Tom. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. We wanted to reach out again because we spoke with you previously, and I believe we did not push through. So we wanted to check if you have any issues with your, like, your IT, like, downtime, cybersecurity, or slow system recently because we will be open for an IT review. We wanted to conduct a discovery call with Daniel, our technical expert. Hello, sir?\n\nHello?","paragraphs":[{"sentences":[{"text":"Kerrigan?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.015516002662479876}],"sentiment":"neutral","sentiment_score":0.015516002662479876,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.1197020411491394},{"text":"Good afternoon, sir.","start":3.36,"end":4.58,"sentiment":"positive","sentiment_score":0.38743826746940613}],"sentiment":"neutral","sentiment_score":0.32050421088933945,"channel":0,"num_words":4,"start":2.8799999,"end":4.58},{"sentences":[{"text":"Yes.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.22850260138511655},{"text":"Hello?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.09040014445781708}],"sentiment":"neutral","sentiment_score":0.15945137292146683,"channel":1,"num_words":2,"start":4.7999997,"end":5.62},{"sentences":[{"text":"Yeah.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.10555765777826308},{"text":"You we wanted to reach out.","start":6.3199997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.1116257943212986},{"text":"By the way, I wanted to confirm.","start":7.7599998,"end":8.96,"sentiment":"neutral","sentiment_score":0.07468185999563762},{"text":"Is this mister Martin Kerrigan?","start":8.96,"end":10.74,"sentiment":"neutral","sentiment_score":0.03407917246222496}],"sentiment":"neutral","sentiment_score":0.07728848978877068,"channel":0,"num_words":19,"start":6.0,"end":10.74},{"sentences":[{"text":"Yes?","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.04630203545093536}],"sentiment":"neutral","sentiment_score":0.04630203545093536,"channel":1,"num_words":1,"start":11.36,"end":11.86},{"sentences":[{"text":"Yeah.","start":12.32,"end":12.559999,"sentiment":"neutral","sentiment_score":0.05128130316734314},{"text":"This is Abby from Techno One, sir, in Springfield, Brisbane.","start":12.559999,"end":15.985,"sentiment":"neutral","sentiment_score":0.06460809893906116},{"text":"You're still with Snellman and Tom.","start":16.605,"end":18.365,"sentiment":"neutral","sentiment_score":0.07575658212105434},{"text":"Right?","start":18.365,"end":18.865,"sentiment":"neutral","sentiment_score":0.07728196680545807}],"sentiment":"neutral","sentiment_score":0.06828798622720772,"channel":0,"num_words":18,"start":12.32,"end":18.865},{"sentences":[{"text":"Yeah.","start":19.315,"end":19.815,"sentiment":"neutral","sentiment_score":0.07962679117918015}],"sentiment":"neutral","sentiment_score":0.07962679117918015,"channel":1,"num_words":1,"start":19.315,"end":19.815},{"sentences":[{"text":"Yeah.","start":20.205,"end":20.525,"sentiment":"neutral","sentiment_score":0.08825810253620148},{"text":"We wanted to reach out again because we spoke with you previously, and I believe we did not push through.","start":20.525,"end":26.625,"sentiment":"neutral","sentiment_score":-0.041859478875994685},{"text":"So we wanted to check if you have any issues with your, like, your IT, like, downtime, cybersecurity, or slow system recently because we will be open for an IT review.","start":26.685,"end":40.98,"sentiment":"neutral","sentiment_score":-0.008949450307315397},{"text":"We wanted to conduct a discovery call with Daniel, our technical expert.","start":40.98,"end":47.085,"sentiment":"neutral","sentiment_score":0.17022569042940935},{"text":"Hello, sir?","start":50.585,"end":51.645,"sentiment":"neutral","sentiment_score":0.07577171549201012}],"sentiment":"neutral","sentiment_score":0.017695261842825195,"channel":0,"num_words":66,"start":20.205,"end":51.645},{"sentences":[{"text":"Hello?","start":55.62287,"end":56.12287,"sentiment":"neutral","sentiment_score":0.021488655358552933}],"sentiment":"neutral","sentiment_score":0.021488655358552933,"channel":0,"num_words":1,"start":55.62287,"end":56.12287}]},"summary":{"result":"success","short":"A representative from Techno One is calling a customer named Martin Kerrigan to conduct a discovery call with their technical expert, Daniel, in regards to IT issues and cybersecurity for an IT review. The customer confirms his identity and the representative mentions an upcoming IT review. The call ends abruptly."},"intents":{"segments":[{"text":"This is Abby from Techno One, sir, in Springfield, Brisbane. You're still with Snellman and Tom. Right? Yeah.","start_word":28,"end_word":45,"intents":[{"intent":"Confirm identity","confidence_score":0.40870634}]},{"text":"So we wanted to check if you have any issues with your, like, your IT, like, downtime, cybersecurity, or slow system recently because we will be open for an IT review. We wanted to conduct a discovery call with Daniel, our technical expert. Hello, sir?","start_word":67,"end_word":111,"intents":[{"intent":"Check IT issues","confidence_score":0.04017361}]},{"text":"We wanted to conduct a discovery call with Daniel, our technical expert. Hello, sir?","start_word":98,"end_word":111,"intents":[{"intent":"Conduct discovery call","confidence_score":0.56674665}]}]},"sentiments":{"segments":[{"text":"Kerrigan? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.05024468153715134},{"text":"Good afternoon, sir.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.37026137113571167},{"text":"Yes. Hello? Yeah. You we wanted to reach out. By the way, I wanted to confirm. Is this mister Martin Kerrigan? Yes? Yeah. This is Abby from Techno One, sir, in Springfield, Brisbane. You're still with Snellman and Tom. Right? Yeah. Yeah. We wanted to reach out again because we spoke with you previously, and I believe we did not push through. So we wanted to check if you have any issues with your, like, your IT, like, downtime, cybersecurity, or slow system recently because we will be open for an IT review. We wanted to conduct a discovery call with Daniel, our technical expert. Hello, sir? Hello?","start_word":5,"end_word":112,"sentiment":"neutral","sentiment_score":0.04217537119984627}],"average":{"sentiment":"neutral","sentiment_score":0.05439920136422822}}}}