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Sean speaking. Hey, Quentin. I'm alright. How are you?\n\nYes. Okay. Yep. So is this a single number that you're trying to port across? Is this for Pro Plan Financial Services or something else?\n\nOkay. Let's have a look at it, and let's see what has been said. Okay. So one number added to inventory pre porting pending request route to no service set, no billing as yet. One second.\n\nUnderstand what's going on here. So what's the error that you're you're getting? I'm not sure what that means. It's pretty technical. Is there any way you can get a screenshot of that and send it across?\n\nIt can't pull. Okay. I'm trying to find it, but it doesn't really show it. So you you you can't submit the port or it at what stage is the error? You've logged.\n\nSo I'll port it checked straight away. Is that a cat a port or cat three? A simple port's cat eight. Right? Okay.\n\nSo I'm not a 100% sure what the error looks like. That's all. Are you able to just get a screen grab and just chuck it to WhatsApp and then try to pick Daniel through it? Probably he'd probably be best to have a look at it for you. Yeah.\n\nYeah. Yeah. Probably be he'll probably know what to do with it. Okay. Yeah.\n\nThat'd be great if you do that. Thanks, Quintin. Alright. Thank you for that. Cheers.\n\nK. Alright. Alright. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.020959651097655296},{"text":"Sean speaking.","start":2.72,"end":3.54,"sentiment":"neutral","sentiment_score":0.018348773941397667},{"text":"Hey, Quentin.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.15325261652469635},{"text":"I'm alright.","start":8.639999,"end":9.12,"sentiment":"neutral","sentiment_score":0.2188088223338127},{"text":"How are 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not a 100% sure what the error looks like.","start":148.36,"end":152.47499,"sentiment":"neutral","sentiment_score":-0.20919184725392947},{"text":"That's all.","start":152.47499,"end":153.295,"sentiment":"neutral","sentiment_score":-0.1858854815363884},{"text":"Are you able to just get a screen grab and just chuck it to WhatsApp and then try to pick Daniel through it?","start":153.435,"end":158.655,"sentiment":"neutral","sentiment_score":-0.04174696249158486},{"text":"Probably he'd probably be best to have a look at it for 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Sean. You're speaking to Quentin from CRT. How are you? Good. Good. Tell me, Sean, I put in a request for porting, and I see that the port has been rejected because of a GP GPS number or something like that. Let me just check quickly. Gonna tell you now. It says here it was rejected because the GRS number group does not match the given size one. So what does that mean for me? Yep. It's just a normal normal number. Mhmm. That's for Pro Plan. Yes. It says GRS number group, and then it gives the number. Does not match the given size in one the one hyphen. It's actually on the portal, on the Comstock portal. If I go in Mhmm. Well, I logged it, and then yeah. I logged it, and I just got this port rejected. It's just a normal CAT 60 if I was right. Just a simple port. Let me check quickly. Type book number. Australia. Yeah. Just a cat. A simple geographic. Yeah. Okay. Let me get this to him so I can see what is happening. Okay. What I'll do is I'll just grab a screenshot of that and just find out what is happening with this. Alright. Let me do that quickly. And then yeah. Alright. Not a problem. Thanks a lot, Kate. Bye 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Sean. You're speaking to Quentin from CRT. How are you? Good. Good.\n\nTell me, Sean, I put in a request for porting, and I see that the port has been rejected because of a GP GPS number or something like that. Let me just check quickly. Gonna tell you now. It says here it was rejected because the GRS number group does not match the given size one. So what does that mean for me?\n\nYep. It's just a normal normal number. Mhmm. That's for Pro Plan. Yes.\n\nIt says GRS number group, and then it gives the number. Does not match the given size in one the one hyphen. It's actually on the portal, on the Comstock portal. If I go in Mhmm. Well, I logged it, and then yeah.\n\nI logged it, and I just got this port rejected. It's just a normal CAT 60 if I was right. Just a simple port. Let me check quickly. Type book number.\n\nAustralia. Yeah. Just a cat. A simple geographic. Yeah.\n\nOkay. Let me get this to him so I can see what is happening. Okay. What I'll do is I'll just grab a screenshot of that and just find out what is happening with this. Alright.\n\nLet me do that quickly. And then yeah. Alright. Not a problem. Thanks a lot, Kate.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Sean.","start":4.4,"end":4.96,"sentiment":"neutral","sentiment_score":0.10894329845905305},{"text":"You're speaking to Quentin from CRT.","start":4.96,"end":6.56,"sentiment":"neutral","sentiment_score":0.12447067350149155},{"text":"How are you?","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.17508729795614877},{"text":"Good.","start":10.559999,"end":10.8,"sentiment":"positive","sentiment_score":0.5976659059524536},{"text":"Good.","start":10.8,"end":11.3,"sentiment":"positive","sentiment_score":0.46772170066833496}],"sentiment":"neutral","sentiment_score":0.1965661644935608,"num_words":13,"start":4.4,"end":11.3},{"sentences":[{"text":"Tell me, Sean, I put in a request for porting, and I see that the port has been rejected because of a GP GPS number or something like that.","start":11.759999,"end":23.665,"sentiment":"neutral","sentiment_score":-0.15521727181200323},{"text":"Let me just check quickly.","start":23.665,"end":24.805,"sentiment":"neutral","sentiment_score":-0.121729876101017},{"text":"Gonna tell you now.","start":29.619999,"end":30.5,"sentiment":"neutral","sentiment_score":-0.05294042266905308},{"text":"It says here it was rejected because the GRS number group does not match the given size one.","start":30.5,"end":40.6,"sentiment":"neutral","sentiment_score":-0.33268485963344574},{"text":"So what does that mean for me?","start":41.14,"end":42.825,"sentiment":"neutral","sentiment_score":-0.18143987442765916}],"sentiment":"neutral","sentiment_score":-0.19968442139880999,"num_words":63,"start":11.759999,"end":42.825},{"sentences":[{"text":"Yep.","start":49.305,"end":49.805,"sentiment":"neutral","sentiment_score":-0.014137333258986471},{"text":"It's just a normal normal number.","start":49.865,"end":52.365,"sentiment":"neutral","sentiment_score":-0.025883545788625877},{"text":"Mhmm.","start":52.665,"end":53.165,"sentiment":"neutral","sentiment_score":-0.013013345189392568},{"text":"That's for Pro Plan.","start":57.56,"end":58.68,"sentiment":"neutral","sentiment_score":0.015687004197388887},{"text":"Yes.","start":58.68,"end":59.18,"sentiment":"neutral","sentiment_score":0.04021297395229339}],"sentiment":"neutral","sentiment_score":-0.006114689418329642,"num_words":13,"start":49.305,"end":59.18},{"sentences":[{"text":"It says GRS number group, and then it gives the number.","start":78.215004,"end":81.515,"sentiment":"neutral","sentiment_score":-0.16004948047074405},{"text":"Does not match the given size in one the one hyphen.","start":82.01,"end":87.87,"sentiment":"neutral","sentiment_score":-0.3089156909422441},{"text":"It's actually on the portal, on the Comstock portal.","start":98.585,"end":101.565,"sentiment":"neutral","sentiment_score":-0.10176140897803837},{"text":"If I go in Mhmm.","start":110.03,"end":116.03,"sentiment":"neutral","sentiment_score":-0.12696692943572999},{"text":"Well, I logged it, and then yeah.","start":116.03,"end":119.33,"sentiment":"neutral","sentiment_score":-0.012863910357866968}],"sentiment":"neutral","sentiment_score":-0.15812445548904497,"num_words":43,"start":78.215004,"end":119.33},{"sentences":[{"text":"I logged it, and I just got this port rejected.","start":119.71,"end":122.61,"sentiment":"neutral","sentiment_score":-0.08732359055429698},{"text":"It's just a normal CAT 60 if I was right.","start":129.11499,"end":132.235,"sentiment":"neutral","sentiment_score":-0.0007618495263159275},{"text":"Just a simple port.","start":132.235,"end":133.61499,"sentiment":"neutral","sentiment_score":0.013511660974472761},{"text":"Let me check quickly.","start":137.75499,"end":139.17,"sentiment":"neutral","sentiment_score":0.021173502085730433},{"text":"Type book number.","start":141.79,"end":142.84999,"sentiment":"neutral","sentiment_score":0.0004408319170276324}],"sentiment":"neutral","sentiment_score":-0.02389649202626559,"num_words":31,"start":119.71,"end":142.84999},{"sentences":[{"text":"Australia.","start":144.26999,"end":144.76999,"sentiment":"neutral","sentiment_score":0.006076534278690815},{"text":"Yeah.","start":144.90999,"end":145.15,"sentiment":"neutral","sentiment_score":0.01322716660797596},{"text":"Just a cat.","start":145.15,"end":145.87,"sentiment":"neutral","sentiment_score":0.006468512428303559},{"text":"A simple geographic.","start":145.87,"end":147.17,"sentiment":"neutral","sentiment_score":0.006335071753710508},{"text":"Yeah.","start":159.245,"end":159.745,"sentiment":"neutral","sentiment_score":-0.01589103788137436}],"sentiment":"neutral","sentiment_score":0.004647046172370513,"num_words":9,"start":144.26999,"end":159.745},{"sentences":[{"text":"Okay.","start":165.165,"end":165.665,"sentiment":"neutral","sentiment_score":0.00954926572740078},{"text":"Let me get this to him so I can see what is happening.","start":166.34999,"end":170.04999,"sentiment":"neutral","sentiment_score":-0.010252103066215148},{"text":"Okay.","start":174.98999,"end":175.48999,"sentiment":"neutral","sentiment_score":0.01236342079937458},{"text":"What I'll do is I'll just grab a screenshot of that and just find out what is happening with this.","start":175.79,"end":181.875,"sentiment":"neutral","sentiment_score":0.029893383476883174},{"text":"Alright.","start":186.095,"end":186.495,"sentiment":"neutral","sentiment_score":0.2725955843925476}],"sentiment":"neutral","sentiment_score":0.021086072238783043,"num_words":36,"start":165.165,"end":186.495},{"sentences":[{"text":"Let me do that quickly.","start":186.495,"end":187.795,"sentiment":"neutral","sentiment_score":0.2747817635536194},{"text":"And then yeah.","start":189.13501,"end":190.095,"sentiment":"neutral","sentiment_score":0.14780962963898978},{"text":"Alright.","start":190.095,"end":190.41501,"sentiment":"neutral","sentiment_score":0.1963695138692856},{"text":"Not a problem.","start":190.41501,"end":191.235,"sentiment":"neutral","sentiment_score":0.32222936550776166},{"text":"Thanks a lot, Kate.","start":193.935,"end":195.18094,"sentiment":"positive","sentiment_score":0.4795055165886879}],"sentiment":"neutral","sentiment_score":0.30615108646452427,"num_words":16,"start":186.495,"end":195.18094},{"sentences":[{"text":"Bye bye.","start":195.18094,"end":196.72095,"sentiment":"neutral","sentiment_score":0.00511455163359642}],"sentiment":"neutral","sentiment_score":0.00511455163359642,"num_words":2,"start":195.18094,"end":196.72095}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Sean speaking.\n\nChannel 1: Hi, Sean. You're speaking to Quentin from CRT. How are you?\n\nChannel 0: Hey, Quentin. I'm alright. How are you?\n\nChannel 1: Good. Good. Tell me, Sean, I put in a request for porting,\n\nChannel 0: Yes.\n\nChannel 1: and I see that the port has been rejected because of a GP GPS number or something like that. Let me just check quickly.\n\nChannel 0: Okay.\n\nChannel 1: Gonna tell you now. It says here it was rejected because\n\nChannel 0: Yep.\n\nChannel 1: the GRS number group does not match the given size one. So what does that mean for me?\n\nChannel 0: So is this a single number that you're trying to port across?\n\nChannel 1: Yep. It's just a normal normal number. Mhmm.\n\nChannel 0: Is this for Pro Plan Financial Services or something else?\n\nChannel 1: That's for Pro Plan. Yes.\n\nChannel 0: Okay. Let's have a look at it, and let's see what has been said. Okay. So one number added to inventory pre porting pending request route to no service set, no billing as yet. One second.\n\nUnderstand what's going on here. So what's the error that you're you're getting?\n\nChannel 1: It says GRS number group, and then it gives the number. Does not match the given size in one the one hyphen.\n\nChannel 0: I'm not sure what that means. It's pretty technical. Is there any way you can get a screenshot of that and send it across?\n\nChannel 1: It's actually on the portal, on the Comstock\n\nChannel 0: It\n\nChannel 1: portal.\n\nChannel 0: can't pull. Okay. I'm trying to find it, but it doesn't really show it. So\n\nChannel 1: If I go\n\nChannel 0: you you you\n\nChannel 1: in\n\nChannel 0: can't submit the port or it at what stage is the error?\n\nChannel 1: Mhmm. Well, I logged it, and then\n\nChannel 0: You've logged.\n\nChannel 1: yeah. I logged it, and\n\nChannel 0: So\n\nChannel 1: I just got this port rejected.\n\nChannel 0: I'll port it checked straight away. Is that a cat a port or\n\nChannel 1: It's just a normal CAT 60 if I was right. Just a simple\n\nChannel 0: cat\n\nChannel 1: port.\n\nChannel 0: three? A simple port's cat eight.\n\nChannel 1: Let me check quickly. Type book number. Australia. Yeah. Just a cat.\n\nA simple geographic.\n\nChannel 0: Right? Okay. So I'm not a 100% sure what the error looks like. That's all. Are you able to just get a screen grab and just chuck it to WhatsApp and then try to pick Daniel through it?\n\nChannel 1: Yeah.\n\nChannel 0: Probably he'd probably be best to have a look at it for you.\n\nChannel 1: Okay. Let me get this\n\nChannel 0: Yeah.\n\nChannel 1: to him so I can see what is happening.\n\nChannel 0: Yeah. Yeah. Probably be he'll probably know what to do with it.\n\nChannel 1: Okay. What I'll do is I'll just grab a screenshot of that and just find out what is happening with this.\n\nChannel 0: Okay. Yeah. That'd be great if you do that. Thanks, Quintin.\n\nChannel 1: Alright. Let me do that quickly. And then yeah. Alright. Not a problem.\n\nChannel 0: Alright. Thank you for that. Cheers. K.\n\nChannel 1: Thanks a lot,\n\nChannel 0: Alright.\n\nChannel 1: Kate. Bye\n\nChannel 0: Alright. Bye. Bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.020959651097655296},{"text":"Sean speaking.","start":2.72,"end":3.54,"sentiment":"neutral","sentiment_score":0.018348773941397667}],"sentiment":"neutral","sentiment_score":0.019219066326816876,"channel":0,"num_words":3,"start":2.32,"end":3.54},{"sentences":[{"text":"Hi, Sean.","start":4.4,"end":4.96,"sentiment":"neutral","sentiment_score":0.10894329845905305},{"text":"You're speaking to Quentin from CRT.","start":4.96,"end":6.56,"sentiment":"neutral","sentiment_score":0.12447067350149155},{"text":"How are you?","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.17508729795614877}],"sentiment":"neutral","sentiment_score":0.13545204834504562,"channel":1,"num_words":11,"start":4.4,"end":7.3799996},{"sentences":[{"text":"Hey, Quentin.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.15325261652469635},{"text":"I'm alright.","start":8.639999,"end":9.12,"sentiment":"neutral","sentiment_score":0.2188088223338127},{"text":"How are you?","start":9.12,"end":9.94,"sentiment":"neutral","sentiment_score":0.21481257180372873}],"sentiment":"neutral","sentiment_score":0.19836579901831491,"channel":0,"num_words":7,"start":7.9199996,"end":9.94},{"sentences":[{"text":"Good.","start":10.559999,"end":10.8,"sentiment":"positive","sentiment_score":0.5976659059524536},{"text":"Good.","start":10.8,"end":11.3,"sentiment":"positive","sentiment_score":0.46772170066833496},{"text":"Tell me, Sean, I put in a request for porting,","start":11.759999,"end":14.98,"sentiment":"neutral","sentiment_score":0.045753495022654536}],"sentiment":"neutral","sentiment_score":0.12691021307061115,"channel":1,"num_words":12,"start":10.559999,"end":14.98},{"sentences":[{"text":"Yes.","start":16.095001,"end":16.595001,"sentiment":"neutral","sentiment_score":-0.01112896203994751}],"sentiment":"neutral","sentiment_score":-0.01112896203994751,"channel":0,"num_words":1,"start":16.095001,"end":16.595001},{"sentences":[{"text":"and I see that the port has been rejected because of a GP GPS number or something like that.","start":16.305,"end":23.665,"sentiment":"neutral","sentiment_score":-0.26099135961971787},{"text":"Let me just check quickly.","start":23.665,"end":24.805,"sentiment":"neutral","sentiment_score":-0.121729876101017}],"sentiment":"neutral","sentiment_score":-0.23197855055332184,"channel":1,"num_words":24,"start":16.305,"end":24.805},{"sentences":[{"text":"Okay.","start":27.779999,"end":28.279999,"sentiment":"neutral","sentiment_score":-0.06468914449214935}],"sentiment":"neutral","sentiment_score":-0.06468914449214935,"channel":0,"num_words":1,"start":27.779999,"end":28.279999},{"sentences":[{"text":"Gonna tell you now.","start":29.619999,"end":30.5,"sentiment":"neutral","sentiment_score":-0.05294042266905308},{"text":"It says here it was rejected because","start":30.5,"end":34.6,"sentiment":"neutral","sentiment_score":-0.2085538293634142}],"sentiment":"neutral","sentiment_score":-0.15196713602001016,"channel":1,"num_words":11,"start":29.619999,"end":34.6},{"sentences":[{"text":"Yep.","start":34.66,"end":35.16,"sentiment":"neutral","sentiment_score":-0.2041393518447876}],"sentiment":"neutral","sentiment_score":-0.2041393518447876,"channel":0,"num_words":1,"start":34.66,"end":35.16},{"sentences":[{"text":"the GRS number group does not match the given size one.","start":35.3,"end":40.6,"sentiment":"negative","sentiment_score":-0.41167733344164764},{"text":"So what does that mean for me?","start":41.14,"end":42.825,"sentiment":"neutral","sentiment_score":-0.18143987442765916}],"sentiment":"neutral","sentiment_score":-0.32214054382509655,"channel":1,"num_words":18,"start":35.3,"end":42.825},{"sentences":[{"text":"So is this a single number that you're trying to port across?","start":45.035,"end":48.175003,"sentiment":"neutral","sentiment_score":-0.08182147735108931}],"sentiment":"neutral","sentiment_score":-0.08182147735108931,"channel":0,"num_words":12,"start":45.035,"end":48.175003},{"sentences":[{"text":"Yep.","start":49.305,"end":49.805,"sentiment":"neutral","sentiment_score":-0.014137333258986471},{"text":"It's just a normal normal number.","start":49.865,"end":52.365,"sentiment":"neutral","sentiment_score":-0.025883545788625877},{"text":"Mhmm.","start":52.665,"end":53.165,"sentiment":"neutral","sentiment_score":-0.013013345189392568}],"sentiment":"neutral","sentiment_score":-0.022806494147516787,"channel":1,"num_words":8,"start":49.305,"end":53.165},{"sentences":[{"text":"Is this for Pro Plan Financial Services or something 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pre porting pending request route to no service set, no billing as yet.","start":63.45,"end":70.35,"sentiment":"neutral","sentiment_score":-0.06372202344630894},{"text":"One second.","start":70.57,"end":71.55,"sentiment":"neutral","sentiment_score":-0.04615354165434837}],"sentiment":"neutral","sentiment_score":-0.029844740845469966,"channel":0,"num_words":36,"start":59.850002,"end":71.55},{"sentences":[{"text":"Understand what's going on here.","start":72.875,"end":74.975006,"sentiment":"neutral","sentiment_score":-0.1166898638010025},{"text":"So what's the error that you're you're getting?","start":75.195,"end":77.535,"sentiment":"neutral","sentiment_score":-0.1564927976578474}],"sentiment":"neutral","sentiment_score":-0.1411839769436763,"channel":0,"num_words":13,"start":72.875,"end":77.535},{"sentences":[{"text":"It says GRS number group, and then it gives the number.","start":78.215004,"end":81.515,"sentiment":"neutral","sentiment_score":-0.16004948047074405},{"text":"Does not 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geographic.","start":145.87,"end":147.17,"sentiment":"neutral","sentiment_score":0.006335071753710508}],"sentiment":"neutral","sentiment_score":0.006335071753710508,"channel":1,"num_words":3,"start":145.87,"end":147.17},{"sentences":[{"text":"Right?","start":146.84,"end":146.92,"sentiment":"neutral","sentiment_score":0.005161539651453495},{"text":"Okay.","start":146.92,"end":147.42,"sentiment":"neutral","sentiment_score":-0.018966883420944217},{"text":"So I'm not a 100% sure what the error looks like.","start":148.36,"end":152.47499,"sentiment":"neutral","sentiment_score":-0.20919184725392947},{"text":"That's all.","start":152.47499,"end":153.295,"sentiment":"neutral","sentiment_score":-0.1858854815363884},{"text":"Are you able to just get a screen grab and just chuck it to WhatsApp and then try to pick Daniel through it?","start":153.435,"end":158.655,"sentiment":"neutral","sentiment_score":-0.04174696249158486}],"sentiment":"neutral","sentiment_score":-0.0959701779984722,"channel":0,"num_words":38,"start":146.84,"end":158.655},{"sentences":[{"text":"Yeah.","start":159.245,"end":159.745,"sentiment":"neutral","sentiment_score":-0.01589103788137436}],"sentiment":"neutral","sentiment_score":-0.01589103788137436,"channel":1,"num_words":1,"start":159.245,"end":159.745},{"sentences":[{"text":"Probably he'd probably be best to have a look at it for you.","start":160.95499,"end":164.13,"sentiment":"neutral","sentiment_score":-0.022812968979661282}],"sentiment":"neutral","sentiment_score":-0.022812968979661282,"channel":0,"num_words":13,"start":160.95499,"end":164.13},{"sentences":[{"text":"Okay.","start":165.165,"end":165.665,"sentiment":"neutral","sentiment_score":0.00954926572740078},{"text":"Let me get this","start":166.34999,"end":167.39,"sentiment":"neutral","sentiment_score":0.005976578686386347}],"sentiment":"neutral","sentiment_score":0.006691116094589234,"channel":1,"num_words":5,"start":165.165,"end":167.39},{"sentences":[{"text":"Yeah.","start":167.33,"end":167.83,"sentiment":"neutral","sentiment_score":0.0026600658893585205}],"sentiment":"neutral","sentiment_score":0.0026600658893585205,"channel":0,"num_words":1,"start":167.33,"end":167.83},{"sentences":[{"text":"to him so I can see what is happening.","start":167.39,"end":170.04999,"sentiment":"neutral","sentiment_score":-0.017464850511815812}],"sentiment":"neutral","sentiment_score":-0.017464850511815812,"channel":1,"num_words":9,"start":167.39,"end":170.04999},{"sentences":[{"text":"Yeah.","start":171.01001,"end":171.25,"sentiment":"neutral","sentiment_score":-0.01972666010260582},{"text":"Yeah.","start":171.25,"end":171.57,"sentiment":"neutral","sentiment_score":-0.03892404586076737},{"text":"Probably be he'll probably know what to do with it.","start":171.57,"end":174.23001,"sentiment":"neutral","sentiment_score":-0.11942096129059791}],"sentiment":"neutral","sentiment_score":-0.10440502657244603,"channel":0,"num_words":12,"start":171.01001,"end":174.23001},{"sentences":[{"text":"Okay.","start":174.98999,"end":175.48999,"sentiment":"neutral","sentiment_score":0.01236342079937458},{"text":"What I'll do is I'll just grab a screenshot of that and just find out what is happening with this.","start":175.79,"end":181.875,"sentiment":"neutral","sentiment_score":0.029893383476883174}],"sentiment":"neutral","sentiment_score":0.029058623349382764,"channel":1,"num_words":21,"start":174.98999,"end":181.875},{"sentences":[{"text":"Okay.","start":182.715,"end":182.955,"sentiment":"neutral","sentiment_score":0.1337643563747406},{"text":"Yeah.","start":182.955,"end":183.115,"sentiment":"neutral","sentiment_score":0.19919711351394653},{"text":"That'd be great if you do that.","start":183.115,"end":184.395,"sentiment":"positive","sentiment_score":0.4497867226600647},{"text":"Thanks, Quintin.","start":184.395,"end":185.295,"sentiment":"positive","sentiment_score":0.44841957092285156}],"sentiment":"positive","sentiment_score":0.3980279700322585,"channel":0,"num_words":11,"start":182.715,"end":185.295},{"sentences":[{"text":"Alright.","start":186.095,"end":186.495,"sentiment":"neutral","sentiment_score":0.2725955843925476},{"text":"Let me do that quickly.","start":186.495,"end":187.795,"sentiment":"neutral","sentiment_score":0.2747817635536194},{"text":"And then yeah.","start":189.13501,"end":190.095,"sentiment":"neutral","sentiment_score":0.14780962963898978},{"text":"Alright.","start":190.095,"end":190.41501,"sentiment":"neutral","sentiment_score":0.1963695138692856},{"text":"Not a problem.","start":190.41501,"end":191.235,"sentiment":"neutral","sentiment_score":0.32222936550776166}],"sentiment":"neutral","sentiment_score":0.25023006934386033,"channel":1,"num_words":13,"start":186.095,"end":191.235},{"sentences":[{"text":"Alright.","start":192.01088,"end":192.33087,"sentiment":"positive","sentiment_score":0.4025133550167084},{"text":"Thank you for that.","start":192.33087,"end":193.29088,"sentiment":"positive","sentiment_score":0.6587277948856354},{"text":"Cheers.","start":193.29088,"end":193.79088,"sentiment":"positive","sentiment_score":0.5504094362258911},{"text":"K.","start":193.85088,"end":194.35088,"sentiment":"neutral","sentiment_score":0.2960689663887024}],"sentiment":"positive","sentiment_score":0.5548432767391205,"channel":0,"num_words":7,"start":192.01088,"end":194.35088},{"sentences":[{"text":"Thanks a lot,","start":193.935,"end":194.78094,"sentiment":"positive","sentiment_score":0.5867923696835836}],"sentiment":"positive","sentiment_score":0.5867923696835836,"channel":1,"num_words":3,"start":193.935,"end":194.78094},{"sentences":[{"text":"Alright.","start":194.57088,"end":195.07088,"sentiment":"positive","sentiment_score":0.4209420084953308}],"sentiment":"positive","sentiment_score":0.4209420084953308,"channel":0,"num_words":1,"start":194.57088,"end":195.07088},{"sentences":[{"text":"Kate.","start":194.86095,"end":195.18094,"sentiment":"neutral","sentiment_score":0.15764495730400083},{"text":"Bye","start":195.18094,"end":195.68094,"sentiment":"neutral","sentiment_score":0.10960403829813004}],"sentiment":"neutral","sentiment_score":0.13362449780106544,"channel":1,"num_words":2,"start":194.86095,"end":195.68094},{"sentences":[{"text":"Alright.","start":195.29088,"end":195.61087,"sentiment":"neutral","sentiment_score":0.14248494803905487},{"text":"Bye.","start":195.61087,"end":195.93088,"sentiment":"neutral","sentiment_score":0.12725256383419037},{"text":"Bye.","start":195.93088,"end":196.43088,"sentiment":"neutral","sentiment_score":0.11725559830665588}],"sentiment":"neutral","sentiment_score":0.12899770339330038,"channel":0,"num_words":3,"start":195.29088,"end":196.43088},{"sentences":[{"text":"bye.","start":196.22095,"end":196.72095,"sentiment":"neutral","sentiment_score":-0.0993749350309372}],"sentiment":"neutral","sentiment_score":-0.0993749350309372,"channel":1,"num_words":1,"start":196.22095,"end":196.72095}]},"summary":{"result":"success","short":"The customer, Sean, called CRT to inquire about a porting request that was rejected due to a GRS number group not matching the given size. The agent, Quentin, checked the port and informed Sean that the error was due to a porting request not being processed properly. The agent will send Sean a screenshot of the error and try to contact Daniel for assistance."},"intents":{"segments":[{"text":"and I see that the port has been rejected because of a GP GPS number or something like that. Let me just check quickly.","start_word":34,"end_word":57,"intents":[{"intent":"Resolve gps number mismatch","confidence_score":0.00044334654}]},{"text":"I'm trying to find it, but it doesn't really show it. So If I go you you you in can't submit the port or it at what stage is the error? Mhmm. Well, I logged it, and then You've logged. yeah. I logged it, and So I just got this port rejected. I'll port it checked straight away.","start_word":233,"end_word":290,"intents":[{"intent":"Report port rejection","confidence_score":0.10453742}]},{"text":"I'll port it checked straight away.","start_word":284,"end_word":289,"intents":[{"intent":"Check port status","confidence_score":0.44916695}]},{"text":"Are you able to just get a screen grab and just chuck it to WhatsApp and then try to pick Daniel through it? Yeah.","start_word":348,"end_word":371,"intents":[{"intent":"Get screen grab","confidence_score":0.044055715}]},{"text":"What I'll do is I'll just grab a screenshot of that and just find out what is happening with this.","start_word":413,"end_word":432,"intents":[{"intent":"Find out solution","confidence_score":0.01834623}]},{"text":"What I'll do is I'll just grab a screenshot of that and just find out what is happening with this. Okay.","start_word":413,"end_word":433,"intents":[{"intent":"Receive screenshot","confidence_score":0.008325486}]}]},"sentiments":{"segments":[{"text":"Hello. Sean speaking. Hi, Sean. You're speaking to Quentin from CRT. How are you? Hey, Quentin. I'm alright. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.14573587477207184},{"text":"Good. Good.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.5326938033103943},{"text":"Tell me, Sean, I put in a request for porting, Yes. and I see that the port has been rejected because of a GP GPS number or something like that. Let me just check quickly. Okay. Gonna tell you now. It says here it was rejected because Yep.","start_word":23,"end_word":70,"sentiment":"neutral","sentiment_score":-0.13299961388111117},{"text":"the GRS number group does not match the given size one.","start_word":71,"end_word":81,"sentiment":"negative","sentiment_score":-0.4057295620441437},{"text":"So what does that mean for me? So is this a single number that you're trying to port across? Yep. It's just a normal normal number. Mhmm. Is this for Pro Plan Financial Services or something else? That's for Pro Plan. Yes. Okay. Let's have a look at it, and let's see what has been said. Okay. So one number added to inventory pre porting pending request route to no service set, no billing as yet. One second. Understand what's going on here. So what's the error that you're you're getting? It says GRS number group, and then it gives the number. Does not match the given size in one the one hyphen.","start_word":82,"end_word":194,"sentiment":"neutral","sentiment_score":-0.08547855168581009},{"text":"I'm not sure what that means. It's pretty technical.","start_word":195,"end_word":203,"sentiment":"negative","sentiment_score":-0.41158366203308105},{"text":"Is there any way you can get a screenshot of that and send it across? It's actually on the portal, on the Comstock It portal. can't pull. Okay. I'm trying to find it, but it doesn't really show it. So If I go you you you in can't submit the port or it at what stage is the error? Mhmm. Well, I logged it, and then You've logged. yeah. I logged it, and So I just got this port rejected. I'll port it checked straight away. Is that a cat a port or It's just a normal CAT 60 if I was right. Just a simple cat port. three? A simple port's cat eight. Let me check quickly. Type book number. Australia. Yeah. Just a cat. A simple geographic. Right? Okay. So I'm not a 100% sure what the error looks like. That's all. Are you able to just get a screen grab and just chuck it to WhatsApp and then try to pick Daniel through it? Yeah. Probably he'd probably be best to have a look at it for you. Okay. Let me get this Yeah. to him so I can see what is happening. Yeah. Yeah. Probably be he'll probably know what to do with it. Okay. What I'll do is I'll just grab a screenshot of that and just find out what is happening with this. Okay. Yeah.","start_word":204,"end_word":434,"sentiment":"neutral","sentiment_score":-0.06138703238331911},{"text":"That'd be great if you do that. Thanks, Quintin.","start_word":435,"end_word":443,"sentiment":"positive","sentiment_score":0.438897043466568},{"text":"Alright. Let me do that quickly. And then yeah. Alright. Not a problem.","start_word":444,"end_word":456,"sentiment":"neutral","sentiment_score":0.24950173497200012},{"text":"Alright. Thank you for that. Cheers.","start_word":457,"end_word":462,"sentiment":"positive","sentiment_score":0.5568103790283203},{"text":"K.","start_word":463,"end_word":463,"sentiment":"neutral","sentiment_score":0.2960689663887024},{"text":"Thanks a lot, Alright.","start_word":464,"end_word":467,"sentiment":"positive","sentiment_score":0.517973780632019},{"text":"Kate. Bye Alright. Bye. Bye. bye.","start_word":468,"end_word":473,"sentiment":"neutral","sentiment_score":0.13629985228180885}],"average":{"sentiment":"neutral","sentiment_score":-0.02868078518183981}}}}