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ATPs.","start":12.559999,"end":18.725,"sentiment":"negative","sentiment_score":-0.5022542221205575}],"sentiment":"neutral","sentiment_score":-0.19470801739202392,"channel":1,"num_words":31,"start":3.04,"end":18.725},{"sentences":[{"text":"Yeah.","start":19.625,"end":19.945,"sentiment":"neutral","sentiment_score":-0.2902815341949463},{"text":"Unfortunately, we can't help you there because we have nothing to do with Airtel India.","start":19.945,"end":23.805,"sentiment":"negative","sentiment_score":-0.4881483276685079},{"text":"We're","start":24.105,"end":24.425,"sentiment":"neutral","sentiment_score":-0.2669444978237152}],"sentiment":"negative","sentiment_score":-0.4634971145321341,"channel":0,"num_words":17,"start":19.625,"end":24.425},{"sentences":[{"text":"Okay.","start":24.385,"end":24.885,"sentiment":"neutral","sentiment_score":-0.23310330510139465}],"sentiment":"neutral","sentiment_score":-0.23310330510139465,"channel":1,"num_words":1,"start":24.385,"end":24.885},{"sentences":[{"text":"a completely different company, so you'll need to give them a call direct.","start":24.425,"end":28.285,"sentiment":"negative","sentiment_score":-0.334874417919379}],"sentiment":"negative","sentiment_score":-0.334874417919379,"channel":0,"num_words":13,"start":24.425,"end":28.285},{"sentences":[{"text":"Oh, okay.","start":29.105,"end":29.744999,"sentiment":"neutral","sentiment_score":-0.04711035266518593},{"text":"Okay.","start":29.744999,"end":29.985,"sentiment":"neutral","sentiment_score":-0.027524389326572415},{"text":"Okay.","start":29.985,"end":30.48,"sentiment":"neutral","sentiment_score":-0.01895666867494583}],"sentiment":"neutral","sentiment_score":-0.03517544083297253,"channel":1,"num_words":4,"start":29.105,"end":30.48},{"sentences":[{"text":"Okay.","start":30.86,"end":31.36,"sentiment":"neutral","sentiment_score":-0.017582889646291733}],"sentiment":"neutral","sentiment_score":-0.017582889646291733,"channel":0,"num_words":1,"start":30.86,"end":31.36},{"sentences":[{"text":"Okay.","start":31.039999,"end":31.439999,"sentiment":"neutral","sentiment_score":-0.02649107202887535},{"text":"Sorry.","start":31.439999,"end":31.939999,"sentiment":"neutral","sentiment_score":-0.05263297259807587},{"text":"Because","start":32.239998,"end":32.559998,"sentiment":"neutral","sentiment_score":-0.0281057171523571}],"sentiment":"neutral","sentiment_score":-0.035743253926436104,"channel":1,"num_words":3,"start":31.039999,"end":32.559998},{"sentences":[{"text":"Okay.","start":32.3,"end":32.7,"sentiment":"neutral","sentiment_score":-0.009306993335485458}],"sentiment":"neutral","sentiment_score":-0.009306993335485458,"channel":0,"num_words":1,"start":32.3,"end":32.7},{"sentences":[{"text":"when","start":32.559998,"end":32.8,"sentiment":"neutral","sentiment_score":0.0010798219591379166}],"sentiment":"neutral","sentiment_score":0.0010798219591379166,"channel":1,"num_words":1,"start":32.559998,"end":32.8},{"sentences":[{"text":"Thank","start":32.7,"end":32.86,"sentiment":"neutral","sentiment_score":0.06313721835613251}],"sentiment":"neutral","sentiment_score":0.06313721835613251,"channel":0,"num_words":1,"start":32.7,"end":32.86},{"sentences":[{"text":"I","start":32.8,"end":32.96,"sentiment":"neutral","sentiment_score":0.09469239413738252}],"sentiment":"neutral","sentiment_score":0.09469239413738252,"channel":1,"num_words":1,"start":32.8,"end":32.96},{"sentences":[{"text":"you.","start":32.86,"end":33.36,"sentiment":"neutral","sentiment_score":0.08106772601604462}],"sentiment":"neutral","sentiment_score":0.08106772601604462,"channel":0,"num_words":1,"start":32.86,"end":33.36},{"sentences":[{"text":"put in a cell, your number came.","start":32.96,"end":35.36,"sentiment":"neutral","sentiment_score":0.004850990271994046},{"text":"Sorry.","start":35.36,"end":35.86,"sentiment":"neutral","sentiment_score":-0.04688490182161331}],"sentiment":"neutral","sentiment_score":-0.001615996239706874,"channel":1,"num_words":8,"start":32.96,"end":35.86},{"sentences":[{"text":"Yeah.","start":36.14,"end":36.38,"sentiment":"neutral","sentiment_score":-0.02519642934203148},{"text":"But there's more than one Airtel.","start":36.38,"end":37.84,"sentiment":"neutral","sentiment_score":-0.05874054382244746},{"text":"So anyway,","start":37.9,"end":38.8,"sentiment":"neutral","sentiment_score":-0.012519472744315863}],"sentiment":"neutral","sentiment_score":-0.04474207086281644,"channel":0,"num_words":9,"start":36.14,"end":38.8},{"sentences":[{"text":"Oh, okay.","start":38.8,"end":39.28,"sentiment":"neutral","sentiment_score":0.045452507212758064},{"text":"No worries.","start":39.28,"end":39.94,"sentiment":"neutral","sentiment_score":0.09128342568874359}],"sentiment":"neutral","sentiment_score":0.06836796645075083,"channel":1,"num_words":4,"start":38.8,"end":39.94},{"sentences":[{"text":"you you got you","start":39.5,"end":40.391937,"sentiment":"neutral","sentiment_score":0.08295523095875978}],"sentiment":"neutral","sentiment_score":0.08295523095875978,"channel":0,"num_words":4,"start":39.5,"end":40.391937}]},"summary":{"result":"success","short":"The customer is experiencing issues with their Indian Airtel phone number app and can't get ATPs. The agent explains that they can't help and advises the customer to contact Airtel India directly. The agent apologizes for the inconvenience and suggests the customer call their number directly."},"intents":{"segments":[{"text":"And the app stopped working on my phone, and I can't get any ATPs.","start_word":20,"end_word":33,"intents":[{"intent":"Fix phone issue","confidence_score":0.07150913}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Newtown. Good afternoon. My name is Sharon. This is regarding, actually, one of the Indian Airtel phone numbers.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.09389029443264008},{"text":"And the app stopped working on my phone, and I can't get any ATPs.","start_word":20,"end_word":33,"sentiment":"negative","sentiment_score":-0.49555739760398865},{"text":"Yeah.","start_word":34,"end_word":34,"sentiment":"neutral","sentiment_score":-0.2902815341949463},{"text":"Unfortunately, we can't help you there because we have nothing to do with Airtel India.","start_word":35,"end_word":49,"sentiment":"negative","sentiment_score":-0.4849051535129547},{"text":"We're Okay.","start_word":50,"end_word":51,"sentiment":"neutral","sentiment_score":-0.2534080147743225},{"text":"a completely different company, so you'll need to give them a call direct.","start_word":52,"end_word":64,"sentiment":"negative","sentiment_score":-0.33850663900375366},{"text":"Oh, okay. Okay. Okay. Okay. Okay. Sorry. Because Okay. when Thank I you. put in a cell, your number came. Sorry. Yeah. But there's more than one Airtel. So anyway, Oh, okay. No worries. you you got you","start_word":65,"end_word":102,"sentiment":"neutral","sentiment_score":-0.0013707757461816072}],"average":{"sentiment":"neutral","sentiment_score":-0.16288971439484626}}}}